Palacio Royale Inn Boutique Katy

2/10

Poor

26 Apr 2026

shola

That was the worst hotel I've ever stayed in. Staff were terrible, tried to con me into taking a room less than i paid for. When questioned, i was threatened with refund late in the night. The first a series of crazy occurrence at this crazy hotel. Wish there's a way i can sue them. A most terrible experience

Partner

8/10

Excellent

26 Apr 2026

Jorge

Breakfast started to late in the morning 8am we needed to leave by 630am so we missed that.

Friends_and_family Family

2/10

Poor

13 Apr 2026

Terri

We first got there and received a key to a king bed room when I booked for two. We then got moved to a double bed room that’s carpet was covered in blood stains like a massacre had occurred. The staff said there was no other rooms available and would fully refund the stay. I didn’t get a full refund.

Family

10/10

Exceptional

12 Apr 2026

Sarya

Nice stay and clean rooms

8/10

Excellent

12 Apr 2026

Jimmy

Everything was excellent

Self

4/10

Poor

06 Apr 2026

Gayan

They initially gave us the wrong room even though the manager new what we booked. Beware that they have two different hotel buildings and they house people confused. Maybe you booked one and they will give you a separate one.

Family_with_children

8/10

Excellent

05 Apr 2026

Brandi

Staff is nice, room was good condition, the separation from the main hotel building that you have access to the amenities is kinda strange, but it's not bad just different

Self

6/10

Pleasant

04 Apr 2026

EBAD

Smells like weed when i walk out of my room any time of the day

Partner

10/10

Exceptional

28 Mar 2026

Ja'Kyra

Very clean and provided everything

4/10

Poor

25 Mar 2026

Jacqueline

Mattress was older than I am. Pillows old, flat. Linens thin, scratchy. Stained carpet. Not enough hot water to shower. Noisy AC unit but needed to cover highway noise. Pay more, be more comfortable.

Self

6/10

Pleasant

21 Mar 2026

Jeana

The comforter had spots like it hadn’t be wash or cleaned. There was a guy in my room claim he was maintenance fixing the tv.
The Sunday morning desk lady(young girl) just snatch the key cards from and shut the window. When I tried to ask for a receipt she told me to check my email and slammed the window shut and walked away

When I saw this I was I had picked the wrong hotel, but tried to make it work. I will not be returning to this location again

Self

4/10

Poor

21 Mar 2026

Gail

Not as advertised. The description for this property describes the adjoining property. This is a no frills, run down property that needs lots of love.
Literal hole in the wall in the bathroom, lumpy mattress, lights on the bed did not work. Musty smell masked by air freshener. A good strong push against the door would open it chained and locked (Housekeeping did exactly that).
I did not feel safe here.

Self

6/10

Pleasant

20 Mar 2026

Mathilde

lights by bed did not work. Broken standing lamp. Room was not vacuumed. Bathroom was clean but wall in front of toilet needed wiping down. Sink was clean and air worked fine.

Self

8/10

Excellent

17 Mar 2026

Ruben

Place was just right for a short weekend trip.

Self

4/10

Poor

16 Mar 2026

Becky

Our room was awful. We were given a room in another building away from the main building. Our dirty white door was right off of the parking lot. The curtain had 2 holes in it that looked like bullet holes.. The carpet was dirty and stained. It had poor lighting. The sheets were cheap thin material. The bath towels were cheap thin towels. The bathroom walls had dirty marks on them. The bathtub had a chip in it. The tv was missing the power cord. We had to ask for one. It was a depressing room. We left one day early. The next 2 hotels we stayed at were also 3 star and they were both very nice. This room did not compare - it should be rated as a 1 star.

Family

2/10

Poor

15 Mar 2026

Felisha

The room was nasty and management did not care. I left and never stayed. Horrible experience!

Family_with_children

2/10

Poor

11 Mar 2026

Kayla

This is an unsafe area at night. Hotel rooms look nothing like the photos. Room smelled of stale cigarettes

Partner

8/10

Excellent

07 Mar 2026

Juan

Lo unico negativo es que las camas son un poco viejas y suena un poco, pero de resto excelente

Partner

2/10

Poor

02 Mar 2026

Scott

Needles in the parking lot, room not clean, breakfast consist of boiled egg and you had to walk next door to get it.

Business

10/10

Exceptional

01 Mar 2026

Francisco

Was that room was clean and sanitary and very quiet

Partner

4/10

Poor

01 Mar 2026

pedro

The room was ok but beds were uncomfortable, the spring board was broken and bed was sunken. No batteries for tv remote so had to use another form of media. Had to go to the sister hotel for breakfast not convienent at all. The breakfast was limited and not enough for two hotela to share.

Family_with_children

2/10

Poor

01 Mar 2026

Jose antonio

Me cancelaron mi reservación porker lleve alas 9:30 solo dijeron que no tenían abitasiones

8/10

Excellent

21 Feb 2026

Miguel

Clean room

Partner

4/10

Poor

16 Feb 2026

Ashley

The front desk staff is rude.

Business Partner

6/10

Pleasant

15 Feb 2026

Cliff

Yes it was fine.

4/10

Poor

02 Feb 2026

James

Not at all what was decribed or the reservation I requested. The breakfast was awful and was a waffle and a boiled egg. The coffee was un-drinkable.
The service was almost non-existent.

Friends_and_family Family

10/10

Exceptional

16 Jan 2026

Jarquis

It was grest

Partner

2/10

Poor

27 Dec 2025

Jose

The first room I was given was a king one day and smelled like dog even though it says that there's no pets allowed it smells so horrible that I had to ask for a different room. When I asked the man changed me immediately two doors down to a room that smelled even worse so bad that I knew I wouldn't be able to sleep I told him don't worry about it and change my key back to the first room because I'm not going to be jumping from room to room just to find out that the next is worse and the next is worse so I left immediately and I stayed somewhere completely different and didn't even bother asking for the refund because I knew I wouldn't get it for like weeks because I went and paid with a gift card like an idiot. Didn't look nothing like the pictures I was not comfortable at all because of the smell and The Man behind the test said there's a zero pet policy in place to go get some rest somewhere else there is about six dogs in the parking lot being walked around and then there was a dog park behind the other hotel and to tell me that they're not pet friendly there, I wish I would have stayed at the Platinum where I've been staying for the last couple weeks very clean super awesome people.

Business

10/10

Exceptional

27 Dec 2025

Argemiro

Very good.

Business Partner

4/10

Poor

02 Dec 2025

Jason

Filthy ,mold on showers blood and other stains kn carpets, door to my room did not deadbolt locked, staff is Rude and slow.

6/10

Pleasant

30 Nov 2025

Gina

The stay was average. The room was ok, carpet had what looked like large blood stains on them so i wore my shoes the whole time.

Partner

6/10

Pleasant

30 Nov 2025

Gloria

Room was ok

8/10

Excellent

27 Nov 2025

Peter

I was looking for a budget rate as I needed a room that wasn’t planned. Room and bathroom were clean. Breakfast was good.

Self

6/10

Pleasant

24 Nov 2025

Irving

It was good close to a lot of places.

10/10

Exceptional

11 Nov 2025

Giovanni

The in-room amenities were very thoughtful.

Business Self

6/10

Pleasant

08 Nov 2025

Tiffany

First of all there are two hotels. I thought I was booked into the signature hotel, well I wasn't. They have the nice hotal then they have the secondary hotel. First of all the lights next to the bed didn't work and the room had an overpwoering smell of bleach. So bad that even candles and spray didn't help.
The morning, went to get some coffee and check out what was there. At 7:45 nothing was set up or ready. The woman setting things up seemed more worried about her phone conversation than doing her job. Came back an hour later, she was still on her phone. Waffles station was clean had hard boiled eggs and breads that were half empty. Asked about the scrambled egss she said they weren't making anymore and that was it for the breads. Can't forget the coffee was empty. Not once did this woman get off her phone to check anything. Sorry, she did to tell a lady she couldn't leave with her food.

Friends_and_family Family

2/10

Poor

06 Nov 2025

Wilfredo Luis

The room stinks horrible and the pillow and bed smell musty

Business Partner

10/10

Exceptional

04 Nov 2025

Victor

Customer service could be better

10/10

Exceptional

10 Oct 2025

Rebecca

We stay at this hotel, quite often it is always very clean and the staff is very courteous. They got really good security for the parking lot. This is top-notch.

4/10

Poor

07 Oct 2025

Rolando

There is only one ice machine in The Signature building fourth floor
On The Boutique the second floor ice machine is out of order
Públic bathrooms on the Boutique are out of order
Only one washer and dryer for both properties

10/10

Exceptional

16 Sep 2025

Alejandro

For the price of this of this hotel, there is not better place in Katy to stay hands down!

Business Self

2/10

Poor

15 Sep 2025

Marcus

This has to be one of the worst motels I’ve ever stayed at. My room was so disgusting that I didn’t even wanna walk on the carpet without socks or shoes on. At the gym here most of the equipment doesn’t even work and it smells so funny and gross. I also had a problem with my neighbors being so loud at three in the morning and it’s like the management didn’t want to take care of it. I will never come back here period

Leisure

10/10

Exceptional

04 Sep 2025

Maxwell

I had an amazing stay at this property, it was very clean very safe, the room was spacious and very clean. Breakfast was included…. And the area around was full of shopping in different places to dine… overall I give it a nine out of 10 definitely will recommend this place and I definitely will be staying there again very soon

Business_and_leisure Self

4/10

Poor

24 Aug 2025

John

Profiling

Business_and_leisure Partner

6/10

Pleasant

12 Aug 2025

Meredith

The man who checked me and was very rude I asked him a few simple questions as far as breakfast and laundry and where to park and he said he was very busy very very busy

Business Self

2/10

Poor

10 Aug 2025

Shay

Burns on the floor and a broken/blue TV screen. With a neighbor that played music extremely loud, with the smell of weed. Not worth it.

Leisure Self

10/10

Exceptional

09 Aug 2025

Jesus

Great comfort!!!

Leisure Self

8/10

Excellent

09 Aug 2025

Eddie

I didn’t know there was separate versions of this hotel. In door and outdoor . Hotel and motel. The pool area needs a bit work. The room I was placed in the walls need cleaning.

2/10

Poor

08 Aug 2025

Kenneth

The breakfast lacked meats. The hotel guests wer very loud, we were not able to sleep. The room çarpet was very dirty and there were roaches.

Leisure Family

4/10

Poor

22 Jul 2025

Anthony

My boyfriend & I stayed in this hotel because it was close to the hospital in preparation for a surgery. The entire hotel smelled of old water like it recently flooded. The room looked nothing like the photo with water damage on the ceiling & paint chipped walls. We were on the third floor. There was a roach on top of the mirror upon entering the room. It was not the standard Texas water bug roach. It was the small dirty roach kind with an egg sticking out the back of it. We were scared to place our belongings on the dresser in fear of a roach climbing into our stuff. The staff moved us to the other building since both Palacio properties were in the same location, signature & boutique. They were very accommodating, no issues. The second building, boutique- smelled the same but at least we got a king size bed. The previous location, signature- we had two queen size beds & placed our things on the other bed. We checked in at 1am 07/16/25 to signature & checked out at 11am 7/18/25 from boutique. We told ourselves next time we’re in a crunch, we will pay a bit more to stay at the Sheraton down the street. You pay for what you get. It was under $60 a night.

Leisure Partner

4/10

Poor

19 Jul 2025

JAHLON

Bare Minimum

My stay was MEH. This was the first hotel I've ever visited that didn't offer traditional housekeeping.

My main issue with this location was the fact that I requested a first floor room (I've got osteoarthritis in both knees). I received no reason on why I didn't get the 1st floor room. There was barely any interaction with the staff. It was okay for sleeping & watching television.

Partner

10/10

Exceptional

13 Jul 2025

Jorge

Best place around here for your money

Business_and_leisure Family_with_children

4/10

Poor

10 Jul 2025

Yarima

I stay 5 days total they only clean my room 1 time and only gave me clean towels 1 time

Partner

8/10

Excellent

09 Jul 2025

David

Nice and quiet only problem having trouble charging My Tesla

Leisure Partner

10/10

Exceptional

08 Jul 2025

Robynn

Thank u

Business_and_leisure

6/10

Pleasant

08 Jul 2025

Soraida

Right off the freeway and affordable

Leisure Friends

10/10

Exceptional

06 Jul 2025

Varaprasada Reddy

…

Business_and_leisure Partner

2/10

Poor

04 Jul 2025

Tameka

I pulled up to the police looking for a fugitive.
I had already paid for the room so I still checked in.
At 1st glance the room looks good. I start to get in the shower to start my evening and noticed white stuff everywhere so I go a napkin to wet it & noticed a used condom & wrapper in the trash. It was everywhere even on the doorknob. I was so disgusted when I figured out what it was. Mind you I had my granddaughter with me. It’s much more but long story short this platform doesn’t allow you to tell the hole story.

Leisure Family

2/10

Poor

29 Jun 2025

Martina

Bad experience

Broken tv broken bed lights. front desk man rude aakes for late check out and waa yelles at no late check outs

Friends_and_family Friends

6/10

Pleasant

28 Jun 2025

Gilbert

Hot cheetoes and gummy bears were on the corners of the carpet a pond check in and sticky gummy bear was on the bed sheets like it had not been changed out

Partner

4/10

Poor

20 Jun 2025

Ebony

I would not recommend this place. Soon as you walk in you notice a strong mildew odor. Since I was only staying for one night I checked in after midnight I decided to just bear thru it. However the next morning I woke to no hot water and a dead roach near the trash can. This place is the worst hotel I've ever stayed in and I woulf sleep in my car before I ever book here again

Friends_and_family Family

10/10

Exceptional

15 Jun 2025

Monica

It was a great stay!

Friends_and_family Family

10/10

Exceptional

14 Jun 2025

Glenn

An enjoyable stay

Very pleasant accommodation. Good value and friendly staff. Close to restaurants but very quiet.

Friends_and_family Family

8/10

Excellent

13 Jun 2025

Mirwin

The receptionist is easy to approve and was able to great us.

Leisure Family

10/10

Exceptional

13 Jun 2025

LIZ

Nice & Clean . Staff was very friendly.

Business_and_leisure Friends

10/10

Exceptional

12 Jun 2025

Meaghan

.

Leisure Partner

10/10

Exceptional

12 Jun 2025

jessica

Great property

Business_and_leisure Partner

10/10

Exceptional

07 Jun 2025

INAM

Clean rooms had a double bed for 2 days ICE COLD AC..

Leisure Family

10/10

Exceptional

07 Jun 2025

SukSang

Had a nice black first. Nice spending on your budget.

4/10

Poor

03 Jun 2025

Iyona

This property is not the cleanest, we had to be moved into 3 different rooms before we found a clean one. The housekeeping refused to clean this unknown substance that was on one of the hotel room floors. The man at the front desk man was rude and they don’t inform you that all the amenities are in the property across the street. Breakfast, the gym, and the pool are located in the property across the street, not in this hotel.

Leisure Family

10/10

Exceptional

24 May 2025

Morgan

Really clean. Comfy beds.

2/10

Poor

18 May 2025

Heath

I paid for the upgraded room and I received the standard

Business

10/10

Exceptional

17 May 2025

Heath

Great

10/10

Exceptional

07 May 2025

Kevin

Great room

Very clean

Business

2/10

Poor

07 May 2025

Miriam

This place was absolutely disgusting. There was visible mold in the bathroom, and the smell in the room was so strong and musty I couldn’t fall asleep. Whatever they’re using to cover it up just made it worse. Don’t let the listing fool you! this is a motel, not a hotel, and definitely not worth what they’re charging. Save yourself the trouble and stay somewhere cleaner and more honest.

Business Family

2/10

Poor

27 Apr 2025

Merzades

Service sucked we left a day early needs to be fixed

8/10

Excellent

26 Apr 2025

Lizzeth

The price

6/10

Pleasant

26 Apr 2025

Mary

The night clerk was helpful
I didn’t like that it had carpet in the room
Only had three pillows not the most comfortable
It’s a older property, but it is maintained and clean

Partner

10/10

Exceptional

13 Apr 2025

Christ

Good

6/10

Pleasant

11 Apr 2025

Mario

Everything about this property and more importantly it’s adjoining facility is old needs to be updated and or replaced. I was disgusted that the towels were basically large rags that you used to wash your car with and the mattresses felt like they were 35 years old. I guess they say you get what you pay for but in this case, I’m not sure that I paid for that.

Business Self

4/10

Poor

06 Apr 2025

Saletia

Unfortunately we didn’t have the best experience here. When we got to our room it wasn’t good, it had no phone no coffee maker nothing. So we got a new room, it was better but it had a smell, mold in the bathroom and a roach in the bathtub. We asked for additional towels and they wanted us to bring our old towels down first. Overall it wasn’t a good experience.

Leisure Pet

4/10

Poor

06 Apr 2025

Lamiah

Nothing

Leisure

8/10

Excellent

27 Mar 2025

Jorge

Happy to stay

10/10

Exceptional

26 Mar 2025

Arlene

The staff were very pleasant and it was a nice place!

8/10

Excellent

26 Mar 2025

Rebecca

The room was bigger than i thought it would be. It was clean and came with a refrigerator, microwave and cooktop.

Leisure Family

4/10

Poor

18 Mar 2025

Katrina

The place was clean. The housekeeping lady was nice. I would have rated it higher but the process for getting clean towels was absolutely ridiculous! First, there is a sign in the room requiring you to bring the dirty towels to the front desk to exchange them. The problem is, they dont just give you clean ones right then. The guy just rudely waved us off. We couldn't wait for them to bring them up because we had somewhere to be, so we left our room and nobody brought them up. The next morning, we still needed them and my husband asked the guy at the desk and he was told to find the ONE housekeeping lady to get them. So basically, if you want fresh towels, expect to walk all around, looking for housekeeping and being extremely frustrated. Most ridiculous process I have ever experienced in a stay.

Family

10/10

Exceptional

16 Mar 2025

LAWRENCE

The lady, Naja(?) at the reception was helpful and accommodative.

10/10

Exceptional

02 Mar 2025

Jose N

Pretty good room and good service.

Business

10/10

Exceptional

02 Mar 2025

MONALISA

Overall we enjoyed our stay

Leisure Family_with_children

10/10

Exceptional

02 Mar 2025

Jenny

Stay was overall good, customer service was amazing! Will definitely stay here again, for the price & space it was a great experience! Thank you all for the hospitality.

Business Family

6/10

Pleasant

01 Mar 2025

Davina

Wouldn’t recommend for families

The inside of the hotel room was average just a few stains here and there. My main issues were the dirty halls, night walkers- hearing my neighbor having loud sex, and people talking loudly in the hallway on cell phones. I have an infant so this wasn’t the ideal hotel.

Friends_and_family Family

10/10

Exceptional

17 Feb 2025

SIREESHA

Neat

Family

8/10

Excellent

10 Feb 2025

Jared

N/a

Leisure Self

6/10

Pleasant

24 Jan 2025

Merko

Ty

10/10

Exceptional

08 Jan 2025

Carolyn

Very easy to get to nice room. Friendly staff.

Business_and_leisure Partner

10/10

Exceptional

02 Dec 2024

Luis

It’s close to a lot of restaurants, shopping centers

Leisure

10/10

Exceptional

25 Nov 2024

Luzmila

Nice and quiet

10/10

Exceptional

17 Nov 2024

juan

Great place to stay at katy tx

I highly recommend this hotel the guy did my registration was very nice and he help me to find parking for my truck with landscape trailer he was very helpful room was amazing very good size like a apartment i will definitely come back here

Business

8/10

Excellent

14 Nov 2024

John

Staid a week for work. Very basic room but it was clean and the staff were good/nice. It is next to a major highway and traffic can be inconveniently heard at times.

Business Self

10/10

Exceptional

22 Oct 2024

Misty

The staff is amazing! This is our first time at this hotel. We frequent Katy for horse shows and was very impressed. They notified me when my Amazon packages arrived and were very nice. Will definitely stay here again.

Leisure Family