Name: Residence Inn Harrisburg Hershey
Address: 4480 Lewis Rd, Harrisburg, 17111, US

8/10

Excellent

18 Jul 2026

Jamie

I really enjoyed having a full kitchen and separate bedroom. The room was clean for the most part. The dishes had been put back in the cabinet with caked on food. After four days of being there we had to call because on the third day when they were supposed to refresh towels and take trash we never saw house keeping. We didn't see them again after that and we were supposed to see them every other day. We were there 8 days. They also charged for parking even though I was not aware and they didn't even ask from what I recall if we had a car. But I just may not remember. But they didn't take license plate number or anything. The breakfast was ok. We will book again with Residence Inn just for the use of a mini apartment for the time we are traveling.The staff was kind.

Family_with_children

4/10

Poor

13 Jul 2026

Kristen

I stayed for 6nights. I was told I could check in at 3pm and couldn’t check in until 5pm. I had to call every time I needed towels. There were 3 of us with 2 sets of towels. They are supposed to do a minor touch up with towels every 2 days when staying that long. I ran out of towels multiple times, and coffee. The tv never worked and our room was right against the basketball court/pool. I called twice to have people removed from there at 11pm.

Friends_and_family Family

10/10

Exceptional

04 Jul 2026

Joyce Ann

Breakfast could do better..not a lot of options

Family_with_children

10/10

Exceptional

03 Jul 2026

Kirby

This is our second time staying at this property and we just love it. We love that we have so much space on the studio room with a full kitchen. The staff is always so friendly and helpful. Breakfast in the morning is wonderful.

8/10

Excellent

29 Jun 2026

Teresa

It was like an apartment. Good breakfast.

Partner

10/10

Exceptional

26 Jun 2026

CHRISTINA

This was a great place to stay with a family while we were at Hershey. The space in the studio suite allowed us to spread out. Every staff person we interacted with was so helpful and friendly. Breakfast had many more choices than typical nowadays—mini quiches, breakfast sandwiches, bagels, muffins, fresh cut fruit, eggs, sausage, waffles, oatmeal…. A few comments about accessibility because my spouse uses a cane: expect to walk up a few steps to get to your room and maybe park a bit far from your unit. There were no more ADA spots left when we got there. I never stayed at a Residence Inn so I didn’t know what to expect with the property format. We would definitely stay here again if we come back to the area.

Family_with_children

10/10

Exceptional

26 Jun 2026

Minmin

A good place for vacation

Family

10/10

Exceptional

23 Jun 2026

Paul

Loved it!

Family_with_children

10/10

Exceptional

22 Jun 2026

Danielle

Friendly staff and enjoyed the outdoor pool

Friends

10/10

Exceptional

21 Jun 2026

Lisa

The staff was extra friendly. The hospitality was beyond expectations. Continental breakfast was a nice variety. Very clean facilities

Friends_and_family Family

8/10

Excellent

21 Jun 2026

Grace

The property was different… had to walk outside from the checking desk to a different building where my room was. They only clean the rooms every other day so I checked in on a Daturday and didn’t have the room cleaned even when I checked out that Monday so I had to live with dirty linen for my entire stay. There was. O soap in the container in the bathroom so good thing i had brought my own.
The breakfast experience was horrible as one of the staff members was hovering and kept trying to direct us. In addition, they charge $5 a day for parking. I never had to pay for parking at any residence inn

Family_with_children

10/10

Exceptional

21 Jun 2026

Michelle

Well-maintained and clean, good exterior lighting, rooms are lovely. Felt very safe either way my daughter

Family_with_children

10/10

Exceptional

20 Jun 2026

Cynthia

Loved the breakfast and pool.

Family_with_children

10/10

Exceptional

04 Jun 2026

Kristina

Stayed for baseball. Hotel and surrounding area feels safe for a solo (female) traveler with a kiddo.

Family_with_children

8/10

Excellent

27 May 2026

Angel

It was a good option on a budget, with a comfortable king bed. Sofa-bed is not too comfortable. You need to buy extra toilet paper and shower gel, our experience... besides that, all good.

Family_with_children

10/10

Exceptional

19 May 2026

Dennis

Good quick breakfast

2/10

Poor

10 May 2026

Kaneisha

I had a horrible experience at this hotel. After an experience with bed bugs I always check the mattresses when I check in. I discovered the mattress was soiled with stains that appear to be urine. The stains covered the entire mattress. I was told by hotel staff when I asked to change rooms that all the mattresses look like this. I insisted to see another room and I was appalled that the mattress was in even worse condition. As a result I stayed in the original room and slept on top of the bedding for two nights. I contacted corporate and got a canned response that they will address this with housekeeping. No offer to compensate me for the stress this caused. These mattresses in this hotel need to be replaced immediately because this is a severe sanitation issue. I do not recommend anyone stay here.

Friends

8/10

Excellent

27 Apr 2026

Keith

The room was nice and clean. The breakfast was good for a quick bite with plenty of choices. Overall a good stay.

Partner

10/10

Exceptional

15 Apr 2026

Tiler

IT WAS FINE

10/10

Exceptional

11 Apr 2026

Elba

This is the 2nd time we stayed at Residence Inn and we absolutely love it there..the staff is amazing and so friendly.the general manager was there in the morning and made my wife a special cup of ice coffee.words can't describe the kindness of the staff..thanks for everything.mr& mrs.bleacher of lancaster,pa.

Partner

10/10

Exceptional

30 Mar 2026

Marissa

clean room, great amenities, and super friendly staff!

Friends

10/10

Exceptional

30 Mar 2026

Sara

Fresh breakfast, clean room with everything we needed!

Partner

10/10

Exceptional

22 Feb 2026

Brandy

The late staff was great. The morning stuff was great. Everything was wonderful checking in that was easy fast and convenient.

10/10

Exceptional

09 Feb 2026

leonard

Best hotel I’ve stayed at in the area. Clean rooms, great breakfast, pretty easy to get to and from.

Leisure Family

10/10

Exceptional

17 Jan 2026

Jeffery

The room was the best and the staff was amazing

Partner

10/10

Exceptional

13 Jan 2026

Tara

Staff was exceptional! They are are so friendly and helpful. By far the best staff at hotel I have experienced.The room was clean with great amenities.

Business_and_leisure Family

4/10

Poor

27 Dec 2025

Sarah

Room smelled terrible as if the bed, couch, etc was soaked with sweat. I couldn’t sleep it smelled so bad like a locker room. The door needs fixing which I let the staff know. The staff barely said anything to me when I checked in or out - didn’t

6/10

Pleasant

14 Dec 2025

Lana

The hotel room was spacious and had everything we needed. I do wish more care had been taken with cleaning, as the microwave, counters, and tables did not appear to be wiped and there was a noticeable film of dust. Having a clean hotel room is one less thing to worry about while traveling.

Also, when staying in the suites, they are not directly connected to the main lobby, so you do need to walk outdoors a short distance to get to breakfast, which is not ideal during colder weather.

Overall, the stay was acceptable, but due to these issues, I’m not sure I would choose to stay here again.

Leisure Family_with_children

10/10

Exceptional

08 Dec 2025

Ray

A courteous and very helpful staff.

Business Family

8/10

Excellent

07 Dec 2025

martin

Yes

Friends_and_family Family

10/10

Exceptional

07 Dec 2025

SHEILA

Kitchen staff very friendly.

10/10

Exceptional

06 Dec 2025

valbona

Easy

8/10

Excellent

30 Nov 2025

sandipa

Good location for visiting Hershey

4/10

Poor

16 Nov 2025

Jose

The room I booked was not available. Because it was late I had to settle for what they had. No offer of upgrade. I was not made aware of the charge for parking,

Partner

10/10

Exceptional

25 Oct 2025

kelly

Kitchen did not have enough coffee mugs or drinking glasses. There was only 1 mug and no glasses, just 1 wine tumbler and 3 wine glasses.

Leisure Family

8/10

Excellent

09 Oct 2025

Deborah

This is my fourth year staying here and I must say I was disappointed. Our room was not easily accessible. We had no service for the 4 days we were there. Towels were delivered once and never any housekeeping. I have always been given a room with a private bedroom but not this time. Last year, I even had a fireplace. I always try to stay at a Residence Inn, but this time I was disappointed.

Business Partner

10/10

Exceptional

01 Oct 2025

Gary

Kenny was wonderful at check in. Room was excellent and very clean. Highly recommend

Leisure Family

6/10

Pleasant

28 Sep 2025

Glenn

You have to leave the hotel room when it's windy & rainy, and walk a distance, just to get breakfast in the morning! It's very inconvenient and frustrating!

Leisure Family

4/10

Poor

22 Sep 2025

Krista

Surfaces in the room were sticky. Marriott removed the 2 full beds in the 2BR suite. That is the whole purpose of the 2 BR- sleeping options!

Leisure Family

8/10

Excellent

21 Sep 2025

Terri

Nice property, well priced and includes a free breakfast. Great staff!

10/10

Exceptional

08 Sep 2025

Sandra

Property was clean and well kept. I would stay there again.

Business Self

10/10

Exceptional

08 Sep 2025

Adner

Staff and hotel was very nice and professional. Would go back to this hotel.

Leisure Family_with_children

10/10

Exceptional

07 Sep 2025

Robert

Outstanding, Friendly Staff. Clean room. Bed extremely comfortable.

Friends_and_family Family

10/10

Exceptional

07 Sep 2025

Kelly

Great experience!

We came in for a concert at Hershey and stayed in a 2 bedroom 2 bath room. It worked out perfectly. It was well worth the money and was very clean. The people there were very friendly and accommodating.

Friends_and_family Family

10/10

Exceptional

05 Sep 2025

Amanda

Stay was great!

Leisure Family

10/10

Exceptional

27 Aug 2025

Robin

Totally loved this property and can’t wait to return! The room was clean and beautiful. Since this was an older Residence Inn, it had beautiful finishes which you do not see in recently built Residence Inns. Excellent restaurants within a 10-20 minute drive. Service went above and beyond. You can tell this property is very well managed by its appearance and helpfulness from employees. World class. It has an indoor and outdoor pool.

Leisure Partner

6/10

Pleasant

26 Aug 2025

Lydia

We did not like the breakfast, no selection. Not even waffles all weekend. Only scrambled eggs and sausage. Does NOT hold a candle to other Residence Inns.. We were in one with a huge buffet for breakfast, everything you could think of. Would not recommend..

Leisure Family

8/10

Excellent

21 Aug 2025

Michael

The hotel was ok. Clean room, great staff, good breakfast but very noisy in room and outside stairs to room were difficult especially in the rain. Parking fee is ridiculous

Leisure Pet

10/10

Exceptional

12 Aug 2025

Verified traveler

Pur experience was perfect anyissues the front desk was happy to help with immediately! The kids also loved the pool. We would definitely stay again.

Friends_and_family Family

10/10

Exceptional

12 Aug 2025

Gerald

Good price clean and spacious rooms

Family_with_children

10/10

Exceptional

05 Aug 2025

tammy

Cool stay

Everything was okay. Our lock was broke on the first day & they fixed it right away. The second day the toilet didn’t flush & they fixed it right away.. it still was a good stay!!

Friends_and_family Family

10/10

Exceptional

04 Aug 2025

michael angelo

Great stay, the place was beautiful staff was super friendly and the complimentary breakfast was great… we plan on staying here again when we visit Hershey again

Leisure Family_with_children

10/10

Exceptional

03 Aug 2025

ELVIN

Studio room was very nice. Inside and outside pool very close to the room. Staff was very polite and courteous.

Leisure Family

10/10

Exceptional

03 Aug 2025

Kay

We had the whole family with us. Was able to book 4 rooms together for 2 nights, wake up, enjoyed breakfast and went to Hershey Park. Beautiful hotel and city

Leisure Family_with_children

10/10

Exceptional

02 Aug 2025

Moises

Great, I will stay again

Leisure Family

8/10

Excellent

28 Jul 2025

Ajit

my stay was good. What a personality has no elevators. I was very hard for me to go upstairs so I waited two days to give me a different room downstairs bathroom curtain was really dirty. Other than that it was OK.

Business Family

10/10

Exceptional

28 Jul 2025

Angela

Super like our stay here! Will definitely be back.

Leisure Family_with_children

8/10

Excellent

26 Jul 2025

Dynette

The set up for this hotel was different from other Residence Inn locations. The suites were separate from the actual hotel rooms. It was like condo buildings. Hotel amenities were still close, even though you had to go to the main building for breakfast. Great rooms!!

Leisure Family

10/10

Exceptional

25 Jul 2025

Pamela

Friendly staff.

Leisure Family

10/10

Exceptional

20 Jul 2025

Valley

The breakfast was great! Clean hotel, great staff, excellent facilities!

Leisure

6/10

Pleasant

19 Jul 2025

John

The manager - Mike- was very attentive and understanding about a pet issue which made it. A bit confusing to know which rooms accept pets and which ones didn’t. There was a female staff member in the mornings with long brown hair - can’t recall name- she was super nice and helpful like the manager. I hope they teach Mario how to deal with guests.

6/10

Pleasant

19 Jul 2025

John

Clean and safe.
There was a problem with a desk staff named Mario.
He really didn’t want to help the hotel guests.
Everything was a bother. He had a bad attitude , treated people poorly and did the opposite of what someone who is in his job should do which is tend to the needs of guests.
Other than that cleaning crew was great, Annette was wonderful and made our room look great each time she cleaned it. About 13 min from Hershey attractions.

Business Pet

10/10

Exceptional

11 Jul 2025

Tica

Nice staff, room, and area

Business

10/10

Exceptional

11 Jul 2025

Megan

Very nice

10/10

Exceptional

10 Jul 2025

Dongwoon

It was clean, quiet and comfortable. Staff was very nice and friendly, too.

Leisure Family_with_children

10/10

Exceptional

10 Jul 2025

Milagros

The staff that took care me when I checked in was amazing. I arrived a day early. I had a reservation for three days so when I arrived early, he let me start my reservation without having to pay so much money considering I got there at 5 AM it was so happy I was able to get into the room that I reserved a day early!! awesome staff!!!

Family_with_children

10/10

Exceptional

09 Jul 2025

namita

Great

10/10

Exceptional

21 Jun 2025

DENNIS

Very convenient to downtown Harrisburg and Hershey Park. The rooms are very spacious and clean. The suites have full kitchens. Great for families.

Leisure Family_with_children

10/10

Exceptional

17 Jun 2025

Eric

Perfect for family of five. Beautiful little courtyard. An indoor pool, outdoor pool, and basketball court. 30 minutes to Hershey Park. Good service and good breakfast included. Good ambassador for the brand.

10/10

Exceptional

16 Jun 2025

Karissa

Nice rooms, very clean property. Staff was great. Location was perfect for us, not too far from everything.

Leisure Family_with_children

6/10

Pleasant

13 Jun 2025

Brooke

The front desk staff was super friendly and helpful. When we were searching for our room, multiple employees asked if we needed help and pointed us in the right direction. They had free rootbeer floats in the afternoon, which my kids loved. Again, the man serving was friendly and smiling. The downside was the rooms themselves. Our room smelled of stale smoke. The bathroom was so tiny, you almost had to step over the toilet to get in and close the door. The tiles around the bottom of the wall in the bathroom were falling off. I could see the mildew behind them. The rooms definitely need updating although they did seem clean. The indoor pool area was nice. No one was there when we were but it got super crowded that evening. I would not stay there again but the staff made up for the all the downfalls.

Leisure Family

4/10

Poor

13 Jun 2025

Verified traveler

Never Again

The only good thing I can say about the hotel is the staff was very friendly. The room was infested with black ants and on my final morning the preteen woke us all up at 3am screaming there was a bug in her bed - after some Google searching, we decided it was a beetle. I told the front desk worker on my checkout and she told me she would tell the exterminator. I do not mind that the hotel has seen better days - cracked tiles and chipped dishes. I did mind that the room was not very clean. The floors and countertops had a layer of grime to them. I went to wipe water up on the bathroom floor after the kids showers and the hand towel came up black.

Friends_and_family Family

10/10

Exceptional

10 Jun 2025

Denise

Staff all super helpful and very fridndly!

Leisure Family

10/10

Exceptional

04 Jun 2025

Roberto

Nice property with excellent service

Leisure Family_with_children

10/10

Exceptional

01 Jun 2025

Jessica

Great Stay with 2 Dogs!

My husband and I stayed at the Residence Inn Harrisburg Hershey with our two dogs. The hotel room was clean and there was enough surrounding area to walk our dogs. The front desk staff (male and female) were both very sweet and nice to talk to! They answered all of my questions before we arrived with our two dogs to ensure that we wouldn't have any issues. The continental breakfast was great! We would absolutely recommend staying at this location!

Partner

10/10

Exceptional

01 Jun 2025

WENDY

Long weekend stay

Pretty neat setup. Got the king studio. Very clean and spacious. Fully equipped kitchen. Breakfast was great. No complaints. Just stayed for a weekend.

Partner

10/10

Exceptional

26 May 2025

Danielle

Amazing place to stay

I would stay here again in a heart beat.
Great experience all around..
Comfy beds. Great breakfast.
Great for long term stays. Has full.kitchen

Business

10/10

Exceptional

21 Apr 2025

Nazmul

Great Hotel! I would stay here again and again.

Leisure Family

2/10

Poor

20 Apr 2025

Amit

Lights and electrical points weren’t working. Front desk won’t pick the phone to help. This was worst ever experience with Marriott.

Friends_and_family Family

8/10

Excellent

20 Apr 2025

Kelsi

Overall this property was amazing. Kenny B. was exceptionally knowledgeable and helpful. The breakfast was great, the properties amenities were amazing. My only issue is that during our stay housekeeping made no effort to empty the trash from our room - with a family of 5

6/10

Pleasant

16 Apr 2025

Veronica

Decent property, sofa bed is very uncomfortable, like sleeping on springs. Pool was closed, kids were disappointed. Room was nice, small bathrooms, good breakfast.

Leisure Family

10/10

Exceptional

13 Apr 2025

Brian

ROOM

10/10

Exceptional

15 Mar 2025

Randall

Spacious room

Business Family

10/10

Exceptional

15 Mar 2025

Sindy

The cleanliness of the room as well as how easy it was to check in

Leisure Family

10/10

Exceptional

06 Mar 2025

Thomas

Staff was excellent

10/10

Exceptional

22 Feb 2025

April

One of the nicest places I've stayed in Hershey!

Business_and_leisure Family

6/10

Pleasant

21 Feb 2025

David

Stay was average. Front desk was very nice. I did not realize that there were no bath towels in my room until I showered. I had to use hand towels to dry. And out of control for the front desk, there was a car with its head lights shinning in my room for an extended period which was not comforting and made going to sleep difficult.

Business Self

10/10

Exceptional

14 Feb 2025

Fred

Staff were friendly and nice. Check in was a breeze, and the room was clean and comfortable. I go to PA every year for the Outdoor show and I stay here everytime

Leisure Family

10/10

Exceptional

11 Feb 2025

Elyseu

Manager went above and beyond

This hotel is the best. Customer service is top notch. The Hotel manager went above and beyond to help us with everything he could. Definitely staying there again next year.

Business

10/10

Exceptional

24 Jan 2025

Danielle

The room was amazing, I loved everything about it

Leisure Partner

10/10

Exceptional

12 Jan 2025

Zachary

Immaculate

I really liked the size of the he room. And how clean it was. I mean immaculate it couldn’t get any better than that. I will definitely be back! The only thing that was disappointing was that I booked a corner suite and I wasn’t able to get a corner suite.

Self

10/10

Exceptional

10 Jan 2025

Henry

Great accommodations! Pool was clean and well supplied with towels.

Leisure Family_with_children

10/10

Exceptional

10 Jan 2025

Henry

The staff was so welcoming. We will be back!

Leisure Family_with_children

10/10

Exceptional

05 Jan 2025

Jennifer

We had our room upgraded as a courtesy because the beds were smaller than I expected (my error)! The front desk manager is always so warm and inviting and remembered me from my last visit a year ago. The room was clean and comfortable. Breakfast was phenomenal each day and the staff is always so kind!!! We will continue visiting this location year after year!

Business_and_leisure Family

10/10

Exceptional

31 Dec 2024

lonell

Property was nicely kept up! The indoor pool area was nice and the pool was warm! The work out area was clean and the treadmill worked great! The Kitchen in our room was nicely stocked and clean. The staff was all very friendly and helpful! The breakfast was delicious with many options for all.

Leisure Family_with_children

10/10

Exceptional

27 Dec 2024

Erik

Clean hotel and friendly staff

10/10

Exceptional

24 Dec 2024

Nirmal

Stay was very pleasant and place for very clean.

Leisure Family_with_children