Name: Crowne Plaza Harrisburg-Hershey
Address: 23 S. Second St, Harrisburg, 17101, US

8/10

Excellent

21 Jul 2026

david

The hotel is right in the middle of the city so very congested area. If you are traveling in a pickup over 6 feet tall or have any type of trailer, you will not be able access the parking garage there. If you pay for parking it cannot be refunded so be careful. They were gracious though and gave us breakfast vouchers because of our parking issue. This was the only downside to our stay. The actual hotel is very nice with very quick registration. The desk staff friendly and helpful. The elevators are very fast and were never crowded. The room was adequate. Average

Partner

10/10

Exceptional

19 Jul 2026

Kathleen

Wonderful experience. Was very happy with everything about it.

Friends_and_family Family

2/10

Poor

19 Jul 2026

Rachel

the room was dirty, the shower grout had pink mold on it, AC unit had mold, dust was blowing from the ceiling. the parking garage was unavailable and didn’t have alternative parking and wasn’t knowledgeable about street parking. after check in i went to get a shower and there was no body wash, then the 2nd shower there was no shampoo.

Friends

8/10

Excellent

19 Jul 2026

Marcie

Room were nice and good size. Beds were comfortable. Air conditioning was on the louder side and seemed to have a dampness in the air. Bathroom was very small and not a lot of sink space. Staff was great and accommodating including the valet parking and attendants.

Friends

8/10

Excellent

18 Jul 2026

Loretta

Short stay. Like that there's valet parking

Partner

4/10

Poor

17 Jul 2026

Anita

The hotel is dated but the beds were clean and comfy. The first room we were in had some minor damage and mold in tub. We were moved due to an intense domestic disturbance in an adjoining room. The staff especially Elijah was very helpful during a stressful night. The second room we moved to definitely had a nicer/cleaner bathroom. And the second room was very quiet. I was disappointed to learn upon arrival that parking was valet only for $25/night. Although this was a good location for a downtown stay I wouldn’t stay here again.

Friends

4/10

Poor

16 Jul 2026

sheri

The property was very worn. The room needed work, the bathroom door was broken. The shower had hair on the walls and around the drain. The room smelled musty.
The staff was amazing though.

Family

10/10

Exceptional

15 Jul 2026

Jason

na

Self

10/10

Exceptional

15 Jul 2026

Daphne

Nice

6/10

Pleasant

14 Jul 2026

John

The room was a bit dank and mildew smelling; the cooling unit was loud. Location was good, the staff, efficient.

Self

2/10

Poor

14 Jul 2026

Lyndsay

The air in the room was very loud. It would kick on and off throughout the night waking everyone up. Not alot of room to store things with only 2 small drawers in room.

Family_with_children

8/10

Excellent

13 Jul 2026

Christopher

Tub would not drain

Partner

10/10

Exceptional

13 Jul 2026

Paul

😃

Partner

2/10

Poor

07 Jul 2026

Duane

The worst place we have ever stayed. A bigger issue is the homeless population right outside the hotel doors.

Partner

4/10

Poor

04 Jul 2026

randy

Air conditioning was terrible. I had to switch room so I could have a bed that was close to the air conditioner. the hallways were at least 85 degrees.

Self

6/10

Pleasant

28 Jun 2026

Derrick

It’s was over priced.

Partner

6/10

Pleasant

24 Jun 2026

Denisse

The room was nice but the bathtub could've been cleaner. We had a great view. The elevators were kind of dirty. The pool was great. The breakfast was cold (we were the first ones to arrive at 6:40am). To be fair, they told us it was a slow week so they had only half the usual breakfast buffet available. The valet parking staff was very helpful and nice.

Partner

6/10

Pleasant

22 Jun 2026

Ronald

to much money for what property offer, breakfast for 4 $80 is a lot , hotel is good for location only ,

Family_with_children

4/10

Poor

21 Jun 2026

Michael

The rooms were poorly maintained, very outdated, small and had a musty smell . The air conditioner sounded like a loud lawnmower and we could not sleep because of this. The best part of our stay was how nice, friendly and helpful the valet were.

Partner

10/10

Exceptional

17 Jun 2026

Felix c

Close to riverealk

Family_with_children

8/10

Excellent

15 Jun 2026

Lisa

We traveled to Harrisburg to enjoy Hershey Park with our grandkids. The rooms were great. The restaurant lacked a kids menu and was very dark. Grandparents have a hard time seeing. It was easy to find and about 30 mins from Hershey Park. The grandkids enjoyed the pool and it was a perfect area to entertain them for a couple hours.

Friends_and_family Family

6/10

Pleasant

13 Jun 2026

Tessa

Stayed May 28th - May 31st
We were in town for my friend's wedding and this was one of the hotels noted on their \"Wedding Knot\" invitation.
We didn't really interact with the staff much except check-in Thursday evening and checkout Sunday morning. The guy who checked us in was polite. The lady who checked us out was doing the minimum; didn't ask how was the stay, if we needed anything (a car, help with luggage, etc.), or even thank us for staying.
We were surprised to see that our room didn't have a microwave. The housekeeping staff only cleaned our room on Friday morning and didn't refill the coffee cups, coffee pods, nor sugars. The room could definitely use a thorough & deep cleaning.
We attempted to have breakfast in the restaurant on Friday morning, and since we were on vacation we wanted to indulge in the mimosas offered on the menu, however, after waiting for almost five minutes at the table we were told that there was no prosecco available so we kindly excused ourselves, tipped the server a couple bucks for her time and went next door to the Hilton for breakfast and mimosas.
When we were leaving on Sunday morning, my boyfriend ordered a coffee from the Starbucks kiosk in the lobby, and not only was the young girl that was working that \"not in the mood to be here\", she also made my boyfriend's coffee completely wrong. For $13, I told him to give it back and get what he actually wanted, but he was just ready to go at this point.
Overall, our stay was about a 3.5/5.

Partner

6/10

Pleasant

04 Jun 2026

Christopher

Nothing super wrong with it. I just think it's a little too dated and some of the furniture could use some love. Or replacement.

Self

8/10

Excellent

03 Jun 2026

Scott

Solid location and nice place to stay.

Business

8/10

Excellent

29 May 2026

James

Just your basic downtown Harrisburg PA hotel, very mid. Nothing went wrong, the front desk staff and valet were professional. It's just an old hotel and not in the classic way. The bathroom was small but was newly remodeled -- that was the best part of the room. Friendly advice -- the thermostat on the hotel water heater could be trimmed at 180F instead of letting it go all the way up to 212F. The hotel restaurant was dim and antiquated, the food and service was acceptable.

Partner

8/10

Excellent

26 May 2026

Jordan

There was an issue with the water line/ plumbing in our unit. The toilet woul not flush properly and we would have to wait at randoms times for the cistern of the toilet to fill with water.

As someone whose understands the importance of conserving water it would have been helpful to have been notified of this in advance.

Outside of that staff was very helpful, cleared out room and the breakfast was great.

Partner

6/10

Pleasant

25 May 2026

Kimberly

Surprised to find a super tiny bathroom in a hotel of this caliber. The room was clean, but the AC/heating unit did not work. That made for a very stuffy room and an uncomfortable night sleep.
We were flying out the next morning and we did enjoy our evening in the lounge and our visit with the bartender Robbie. He was very friendly and we enjoyed that part of our stay the most. The dinner served to us in the lounge was also very good.

Friends_and_family Family

2/10

Poor

25 May 2026

Justin

My wife was bit multiple times by bed bugs, no towels at pool. Empty toilet paper roll in room and smelled like poop. Staff wouldn't help and all and very rude . Worse stay in a hotel ever would have been better off in a economy lodge.

Friends_and_family Family

6/10

Pleasant

24 May 2026

Joseph

Rooms are a little musty and over priced. But still better than most in the area.

Friends_and_family Family

6/10

Pleasant

22 May 2026

James

It's showing its age. All the older themed furniture is all beat up or just old

Self

6/10

Pleasant

17 May 2026

Marion

When I first arrived, they told me my booking was cancelled, so they couldn't find it. Eventually, they found it. The room was nice, one night we needed blankets there were all out. Had issues with the heating as it took a while to come through the vents. Had to call maintenance a few times. For the price we paid breakfast should have been included. Overall its close to the bus terminals and the local bus stop is outside the hotel. Overall it was okay depending on what your needs are.

Partner

10/10

Exceptional

10 May 2026

Ruth

What makes this stay stand out were the staff. Incredibly kind and helpful. The place is clean. The breakfast is good. My bed was comfortable. Bathroom was a little dated but the staff were exceptional. I'd stay again anytime I'm here. Quick walk to the Capitol also.

Friends

8/10

Excellent

09 May 2026

Stacey

The only issue we had. Is this hotel does not have a microwave. Which made it very hard to heat up stuff. They do have room service and what not. But if you’re staying on a budget make sure to take in account how you will eat on your trip. Other than that valet parking was great, location was great, staff was friendly.

Friends_and_family Family

2/10

Poor

24 Apr 2026

Patrick

During booking, the website was unclear about key details, and when I called to confirm amenities and policies, the staff member I spoke with was rude and unhelpful. Questions about room type and fees were answered vaguely, which should have been my first warning sign.
. The front desk staff offered no greeting, explanation of hotel amenities, or acknowledgment of the earlier issues I raised during booking. When I mentioned discrepancies between what I booked and what I was given, the response was dismissive, with no effort to investigate or resolve the issue.
Based on the lack of professionalism and poor customer service from the booking process through check in, I would not recommend this hotel unless there is a significant improvement in how customers are treated.

Friends_and_family Family

10/10

Exceptional

23 Apr 2026

Irina

Great stay

6/10

Pleasant

22 Apr 2026

Kevin

We had a bloody hand towel, and I don't mean that how British people would mean that. I mean red human blood on a hand towel. Water pressure was terrible. There was a fire alarm that went off while they were testing the system and they didn't realize the alarm went off on all hotel floors. My wife and I ran down the stairs from the 8th floor and it was business as usual in the lobby. Also, from that stair well the exit to the street was not clearly marked. This is a real safety issue.
Other than that, the hotel was actually nice and walkable to several destinations including the Capitol Building.

Partner

10/10

Exceptional

19 Apr 2026

Harley

Clean room
Welcoming staff

Partner

8/10

Excellent

17 Apr 2026

Christine

It was fine, no complaints

Self

10/10

Exceptional

17 Apr 2026

Timothy

Warm reception

6/10

Pleasant

14 Apr 2026

Saffra

Definitely not updated with looks or amenities and the cleanliness of the room was questionable but overall an okay stay for one night

Self

4/10

Poor

06 Apr 2026

Paul

heating system in room was so loud that sleep was impossible.

Breakfast in restaurant was poor quality and overpriced.

10/10

Exceptional

03 Apr 2026

Brenda

Clean, comfortable

Friends_and_family Friends

10/10

Exceptional

29 Mar 2026

Dennis

Awesome

6/10

Pleasant

29 Mar 2026

David

The breakfast was good and the room was fine.

Friends_and_family Friends

6/10

Pleasant

28 Mar 2026

Terry

Room was clean but outdated and rusting. Breakfast was good and the wait staff excellent. I would not return to this property. Perhaps that is snobby of me, but i expect more when paying to stay in your facility.

Friends

8/10

Excellent

19 Mar 2026

Ximena

Average

Family_with_children

10/10

Exceptional

16 Mar 2026

Corey

Great property, close to restaurant row, close to capitol building

Partner

10/10

Exceptional

11 Mar 2026

Daniel

I enjoyed my stay. It was nothing to write home about but it was clean comfortable and the staff was great. Valet team great as well.

Self

10/10

Exceptional

11 Mar 2026

William

Great experience from parking to registration breakfast to leaving parking.

10/10

Exceptional

09 Mar 2026

LAWRENCE

Quick stay in Harrisburg but crowne plaza was a great value.
Thanks staff !!!

Partner

10/10

Exceptional

07 Mar 2026

Kirsten

Clean room

4/10

Poor

06 Mar 2026

James

There was no body soap in the dispenser. Also, our room was near some very noise doors so housekeeping or whoever that kept slamming doors all morning made for sleep issues.

Partner

8/10

Excellent

05 Mar 2026

Lorraine

Very nice staff and in walking distance to restaurants and bars

Friends

8/10

Excellent

01 Mar 2026

joshua

The room was clean, comfortable bed. Not much else to say. It was fine.

Partner

8/10

Excellent

28 Feb 2026

Matthew

Decent. Urban setting

8/10

Excellent

19 Feb 2026

Anne

Room was clean and quiet!

6/10

Pleasant

18 Feb 2026

Christine

Small room, parking is not included, breakfast is extra. Good location

Partner

10/10

Exceptional

17 Feb 2026

Kimberly

everything was great. We thank you for the great service. Its our favorite hotel to stay at when we are in Harrisburg

Partner

4/10

Poor

16 Feb 2026

Chris

Outdated
Restaurant was awful
Order expensive t bone got served burnt sirloin was told it was a boneless t bone
Bartender and waitress's were great.

Business Family

2/10

Poor

16 Feb 2026

Talia

The room that I stayed in was filthy. Pubic hair was on the toilet and in the shower, never again.

Leisure Partner

8/10

Excellent

16 Feb 2026

Patricia

The staff what so helpful and nice. Every single one of them. Bar was great, bartender friendly and nice atmosphere. Room was clean, just everything is very old. Bed was comfy.

Leisure Partner

10/10

Exceptional

15 Feb 2026

Alan

Friendly staff, spitless room

Leisure Partner

6/10

Pleasant

15 Feb 2026

Nicole

sheets were stained and dirty. valet staff were greatly.

6/10

Pleasant

13 Feb 2026

Brian Pittman

Valet was slow.
Room was mid.

2/10

Poor

08 Feb 2026

Kevin

Couldn’t pull in to the garage because Alex had a car parked at the entrance, went around the block several times, then once pulled in waited ten minutes for a valet person to show up only to find that my truck wouldn’t fit in the garage… no other parking suggested, was told to find street parking!

10/10

Exceptional

02 Feb 2026

Douglas

Excellent rooms, wonderful staff and very good breakfast options. 10/10 recommend. Will definitely return!

Business

6/10

Pleasant

29 Jan 2026

Kyle

Room is dated. Need to replace carpet. The fan on the AC was nice and had Apotheke products.

Business

10/10

Exceptional

17 Jan 2026

Scott

Hotel staff was very helpful and pleasant. Our room was very clean and accesable to downtown. Highly recommend.

Leisure Partner

8/10

Excellent

07 Jan 2026

Chanelle

Amazing stay

Leisure

10/10

Exceptional

03 Jan 2026

briana

very clean and easy check in!

Leisure Friends

10/10

Exceptional

01 Jan 2026

Ronald

Great stay overall, staff was very friendly

2/10

Poor

29 Dec 2025

Gillian

Got caught in a bad storm on a long drive home with my boyfriend. Tried to make the best of a bad situation.
I made the reservation and included the parking fee. We didn’t need any more headaches. We parked on the street (free parking 5pm-8am or something of the sort). I went to check in. It was the standard process (albeit with far less warmth than I’m used to) until the front desk guy asks where we parked. I said the street. He said, “I will never understand why you people park on the street when it is included in your reservation.” “Oh, yeah, I just didn’t know where to pull in or if we needed to check in first.” “But there’s a spot to pull in and you paid for it.” Cool. Pitstop in the bathroom, walk outside, found the valet area! We eventually pulled the car up to said area. Valet guy comes out. Standard spiel about cost and what not. I tell him we already have the valet parking. He questions what I mean. I tell him what the front desk guy said. He’s like “oh well the way you said it made it seem like you already had a ticket when you obviously don’t. Front desk guy is new.” This goes on for like 5 minutes. Cool. The bellhop cart was wobbly. Whatever. My breaking point came when I finally got to shower. The door slides in a way that I have to reach through the water to adjust the temp/turn it on AND there’s water all over the floor. Fine. Sure. It’s when I look up and see a vent COATED in dust and HAIR on the shampoo bottle when I decided that a full crash out was valid

Partner

10/10

Exceptional

26 Dec 2025

Patricia

Dowtown location near Second Street Restaurant Row. Valet parking only.

10/10

Exceptional

25 Dec 2025

Gary

Yes the room was spotless and the staff more than accomodating

10/10

Exceptional

24 Dec 2025

Gabriella

My mom and I stayed in room 922, where the room had a fantastic view of the buildings, church, and the park/river across the way. The room was clean, and did not have any gross hairs on the sheets, pillows, or in the bathroom. The fridge worked excellent, the heating and cooling worked great, and the TV with channels worked very well! There is no parking lot, but there is valet parking, and trust me, you will want to use it! The valet parking is $25 a night, but your car is protected and is kept safe, while on the street, you pay via a app or a website, and have to keep adding more hours as you go. There’s also homeless in the area that seem harmless, but, it’s better to have your car in valet than be possibly broken into. The valet parking guys are great, and wonderful too- especially Gerald (I believe that was his name) he went above and beyond, and was so helpful!

Friends_and_family Family

2/10

Poor

18 Dec 2025

Michael

The room I was assigned was wide open when I arrived at it and didn’t have hot water. I tried calling the front desk to tell them but the phone didn’t work. I used a phone in the hallway. I was told they’d send someone from maintenance to my room. A short while later a maintenance man came to my room and told me it would take some time to fix the problem and that a new room was assigned.

When I went to the new room the door was open. I went in and picked up the phone to let the front desk know the door was open. I picked up the room phone and it didn’t work. I called the front desk to let them know the door was open using a hallway phone. They offered to send maintenance to check on the phone issue. I told them it wasn’t needed and told their manager the phone issue in two rooms is a significant security problem. He didn’t seem to understand the veracity of the situation until I specifically told him someone could get assaulted while picking up a room phone that doesn’t work.

Leisure Self

8/10

Excellent

16 Dec 2025

Donald

The room was good, but two factors made it shabbier than desired: the vinyl office chair had stuffing coming out of the cushions, and the faux brass lamps were very dated , rusting and staining the surfaces of the furniture.

Business

4/10

Poor

13 Dec 2025

Camille

I had to change my room because of the hair that I saw on the sheets. I also didn't like how that shower was set up. The shower head was too high and I had a hard time not getting my hair wet when walking into the shower.

Leisure Self

10/10

Exceptional

06 Dec 2025

Michael

Quick check in

6/10

Pleasant

03 Dec 2025

Amy

Room was fine. Staff was less than accommodating and not super friendly. All in all it was a good location for marathon runners to stay.

Leisure Family

10/10

Exceptional

30 Nov 2025

richard

nice, clean, reasonable, nice staff,good room, e'thing worked, just a good o'night on the road - good location, broke our 10 hour drive up into 2 5 hour sessions - that's good

Business_and_leisure Partner

10/10

Exceptional

24 Nov 2025

Kimberly

this is our favorite hotel to stay when we are in Harrisburg. The staff is super friendly, rooms are clean, beds are so comfortable.

Leisure Family_with_children

8/10

Excellent

22 Nov 2025

ashkin

It does the job but it’s just so old ….

6/10

Pleasant

09 Nov 2025

Dorothy

Room was good. Staff was good. Check out was understaffed at checkout so we couldnt hand over keys. Please forward the final bill.
One shout out to your valet service. They had great hustle and were very accomadating. I left a healthy tip.

Friends_and_family Family

6/10

Pleasant

03 Nov 2025

Shawn

The location of this hotel is the primary reason we stayed here. We did a race at City Island. The room was comfortable and clean. Main gripe is the paper thin walls between rooms. We could hear the next room talking in the AM, and that means, they could hear us. Second time we stayed here. First time the we stayed, the walls seemed much better. Location is key, as well as the $25 valet.

Partner

8/10

Excellent

31 Oct 2025

Marie

Wonderful staff but property is pretty dated

10/10

Exceptional

30 Oct 2025

Joel

Outstanding place in the heart of Pa’s capital. I recommend staying there.

Business

4/10

Poor

27 Oct 2025

JEFFREY

Parking was a nightmare. Not enough staff. Cars lined up on the street to pull into the driveway. Valet parking only is a big detriment to efficient and comfortable arrival

Business Family

10/10

Exceptional

26 Oct 2025

Richard

Ideal for anyone needing to be close to downtown.

Leisure Self

2/10

Poor

26 Oct 2025

Synder

The hotel was dated and the bedroom sheets, toilet, and general area was dirty. No microwave. The front desk associate was not friendly. The hotel room was next to the main street so alot of that traffic was heard it was not restful its also across from a hospital so ambulance noise frequently. Housekeeping knocked at 10:30a checkout is at 11a. Overall would not recommend.

Leisure Partner

10/10

Exceptional

24 Oct 2025

joseph

Hotel was very clean and affordable and all the staff were very friendly!!

Leisure Family

6/10

Pleasant

23 Oct 2025

Nicholas

Not the standard I expected of the Crowne Plaza

Staff were friendly. The carpets were very dirty in both our rooms were very dirty apart from the high traffic areas. The old style air conditions were very noisy.

Business

10/10

Exceptional

14 Oct 2025

Glenn

Comfortable bed

Leisure Partner

10/10

Exceptional

11 Oct 2025

CARMEN

Ple