Name: SpringHill Suites Harrisburg Hershey
Address: 15 Capital Drive, Harrisburg, 17110, US

6/10

Pleasant

04 Aug 2026

Vanessa

Room had some areas that needed fixing (lock on door, sink very slow to drain) and I was told house keeping would come every day as long as door hanger was not out, well 3 days and they never cleaned my room. Breakfast was OK but super crowded. Pool is small but sufficient.

2/10

Poor

04 Aug 2026

Deborah

We were promised an additional night at the hotel and then were told there were no rooms. We had to check out and find another hotel.

2/10

Poor

02 Aug 2026

Melissa

The gentleman at the front desk was wonderful, staff was friendly, although our room was the filthiest hotel room Ive ever stayed in. I took an extra toothbrush and removed the black mold and soap scum that was so thick it stopped the water from coming through the shower head. Dead bugs, spiders, cob webs, walls covered in dust, the hotel was booked due to a concert and we had to make this work, reached out to the assistant GM through email lets see how long it takes for her to respond.
The hotel is dated but it can be old and still be cleaned properly. This was a health hazard.
I came from CT with 3 kids and had spent an exhausting day in Hershey Park, I wanted to shower and crash, instead spent 2 hours cleaning, the kids were freaked out and I was grossed out and knew I could not relax unless I eliminated a few of the problems.

10/10

Exceptional

31 Jul 2026

rebecca

beautiful suite, very homey

10/10

Exceptional

29 Jul 2026

Gregory

Clean

8/10

Excellent

29 Jul 2026

Fahad

I didn’t like the breakfast rest every thing was good.

10/10

Exceptional

13 Jul 2026

Dominick

Very close to the place I was visiting

Self

8/10

Excellent

09 Jul 2026

maria

Buena atención y buen servicio

Partner

10/10

Exceptional

05 Jul 2026

Anna

Our stay was very comfortable. Our room was pretty big. We stayed in the 2 double bed and sofa (with a trundle). Our room was clean, no complaints. We never made the breakfast but our stay came with breakfast. We will def stay here again.

Family_with_children

4/10

Poor

04 Jul 2026

Jared

The hotel is very tired looking needs to be refreshed everything is very well worn.

Family_with_children

10/10

Exceptional

03 Jul 2026

Marina

The hotel was good and staff were good but when it comes to breakfast, they are very strict. They take away all breakfast right on time even if you are standing to grab something and if you ask them for anything, they world say no time is up.

Family_with_children

10/10

Exceptional

01 Jul 2026

Linda Mary

I had trouble getting onto the hotel's wi-fi with both my phone and my laptop, and the front desk was unable to resolve the issue themselves. They provided a number for an IT specialist who got me working in short order, though! I was very pleased!

Have to say breakfast was delicious and the bed was *wonderful*! I will definitely stay again!

Self

8/10

Excellent

30 Jun 2026

Steve

Good location, relatively clean, staff will provide information about amenities if asked.

Family

6/10

Pleasant

23 Jun 2026

Lisa

This location definitely needs updating. Our a/c did not work properly in the room. The front desk person just added it to the list of things but did not offer compensation.

Family_with_children

10/10

Exceptional

19 Jun 2026

Sara

Clean room , helpful staff, great breakfast

Family

10/10

Exceptional

18 Jun 2026

Jezkae

Everything

Self

10/10

Exceptional

16 Jun 2026

Ashley

We had a very enjoyable stay. The staff was very friendly, respectful, and helpful. The pool was closed for maintenance which was one of the reasons we booked the hotel and they were kind enough to make arrangements for us to use the pool next door at the other hotel. The breakfast was our only criticism. There was only one person making the food and stocking the buffet. It was constantly out of items that needed refilled and the lady had a hard time keeping up with large groups that came.

Family_with_children

10/10

Exceptional

14 Jun 2026

Amanda

Was a pleasant stay; room was clean

6/10

Pleasant

14 Jun 2026

Ashley

We recently stayed here as a family of four. There were several positives to our stay. Housekeeping came daily, made the beds, and provided fresh towels, which was appreciated. The room itself was quite spacious for a family, and it was nice that each of our children had their own bed. The beds were also very comfortable and soft, which helped us get a good night’s sleep.

Unfortunately, the property is showing its age and could use some updates. The room had stains on the walls, broken door handles, and the shower was not functioning properly, with water spraying from multiple areas instead of just the showerhead. The hallways throughout the hotel were uncomfortably hot, and the television quality was awful.

Overall, the room size, comfortable beds, and attentive housekeeping were definite positives, but the maintenance issues and outdated condition of the hotel impacted our experience.

10/10

Exceptional

12 Jun 2026

Jodi

Rooms were spacious and clean. Breakfast was good. Housekeeping was fantastic. Staff was great.

Family_with_children

8/10

Excellent

10 Jun 2026

Lisa

Breakfast was a good selection of healthy options.

Family

8/10

Excellent

10 Jun 2026

Cynthia

Pool wasn’t filled. We chose that hotel specifically for the pool and it wasn’t usable.

Family_with_children

6/10

Pleasant

08 Jun 2026

Kathy

Clean room but very beat up and not taken care of. Ripped leather, door handles off, few outlets not working. Pool heater not working and never got turned on during our visit to pool. Very tight room for 3 adults and 2 children.

Good breakfast options and was fine for a one night quick stay.

Family_with_children

10/10

Exceptional

07 Jun 2026

Janelis

Excellent stay and clean

Partner

10/10

Exceptional

03 Jun 2026

Flora

The room was very clean, staff is great, breakfast is good.

Family

8/10

Excellent

02 Jun 2026

Govind

We booked two rooms for our stay. Overall, the experience was good — the rooms were neat and clean. The first room had no issues, but the second room had a broken bathroom sink. We were moved to another room, but that sink was also broken. We were finally given a third room, which was in good condition. Other than that, we had no issues. The location was convenient, and we enjoyed our stay.

Friends_and_family Family

8/10

Excellent

31 May 2026

Jigesh

Nice

Friends

2/10

Poor

26 May 2026

Marylou

The rooms were decent size and beds comfortable. The breakfast was terrible and not very many options. The housekeeping was lacking - didn't take / replace towels or empty shower gels/shampoos. Room keys kept disabling not letting us in the bldg or our room. The pool was small and freezing cold - couldn't use. The outside patio furniture was broken and filthy. It was an awful experience and would not recommend or ever stay here again. It was a very expensive and disappointing experience.

Friends

10/10

Exceptional

23 May 2026

Nancy

Great location! Hotel was clean and staff was very friendly

Friends_and_family Family

10/10

Exceptional

18 May 2026

Wayne

Very enjoyable stay and Yuri at the front desk was so helpful and professional

Partner

8/10

Excellent

14 May 2026

SHAWN

The propert and rooms are really nice. I would stay again. The reason I gave it a lower rating were for the following reasons:
1. Often front desk staff was not to be found. Actually, I would see them in back office just talking. Front desk should always be up front. And that was the problem with number 2:
Breakfast, a large, multiple family members with lots of kids. They were running around, yelling, parents not addressing it. I look at front desk. Nobody. Like they were hiding from racket, noise. Wrong. Should have addressed the issue with parents

2/10

Poor

11 May 2026

Dan

I enthusiastically recommend that you avoid this hotel. To describe a room with a 3/4 glass divider and a rock hard couch for seating as a suite is absurd. The bathroom is separated into sink/shower and small sink/ toilet facing the bed. Not a great arrangement if your partner is up frequently. If not your partner, then the constant noise from highway traffic will keep you awake. I complained about ants in the bathroom and a broken door lock. Not only did nobody show up, but housekeeping didn’t even show up one day! The hotel staff never offered to switch our room or resolve any problems. This will be my last Marriott stay for a long time!!

Partner

2/10

Poor

10 May 2026

Marina

Room was not clean, shower was broken no one fixed it, no conditioner or shampoo, i was stuck in the shower. Breakfast there is the worst thing you can imagine. Sausage and eggs and both tasted like medicine.

Family_with_children

8/10

Excellent

04 May 2026

Tonya

Friendly staff , easy check in and out

Friends_and_family Family

4/10

Poor

26 Apr 2026

Mark

The front desk and housekeeping staff were not very helpful nor personable. The room’s toilet was clearly not cleaned as there was dried urine on the seat. There was also a significant roof leak in the hallway directly outside of an occupied room.

The ladies working in the breakfast area were the only redeeming factor about this hotel stay. They were the nicest most helpful people working there. They made sure guests had what they needed, kept the area clean, organized, and fully stocked.

There are other comparable hotels in the area, I would recommend exploring one of those instead.

Partner

10/10

Exceptional

23 Apr 2026

Todd

Beautiful room, friendly staff, great breakfast. I was highly impressed. The ladies who cleaned our room were meticulous and professional. Thank you.

8/10

Excellent

20 Apr 2026

Lesa

Inadequate lighting. Mirror only lights up on 1 side. Very dark

Self

8/10

Excellent

19 Apr 2026

Sylvie

On entend le bruit de l’autoroute et les pas des chambres supérieures

Partner

8/10

Excellent

19 Apr 2026

Jake

Clean, big rooms

6/10

Pleasant

18 Apr 2026

Frederick

Breakfast was fine but our room 323 was the loudest hotel room we've ever stayed in and got little sleep if any. It is right next to I-81.Traffic noise is REAL ! Maybe a room opposite where the highwaqy is could be better.

Partner

10/10

Exceptional

16 Apr 2026

Emily

Great sstay

10/10

Exceptional

15 Apr 2026

Jennie

Super clean and comfy beds

Friends

10/10

Exceptional

12 Apr 2026

Nathaniel

Alot of tables good breakfast waffles eggs sasauge patties oatmeal chocolate milk yogurt bagels etc.

10/10

Exceptional

10 Apr 2026

Arthur

It was excellent

Partner

8/10

Excellent

09 Apr 2026

Barbara

Good variety for breakfast. Plenty of food. Mattress was a little soft. Highway side was noisy. Not many restaurant choices near hotel other than fast food.

Partner

10/10

Exceptional

06 Apr 2026

Karina

Muy confortable todo muy bien no hay quejas

Friends_and_family Family

6/10

Pleasant

06 Apr 2026

Stacey

The room was alright but had a few items coming unattached from the walls. The ice machine on the 1st floor was not working - so in order to get ice, I needed to go to another floor. The staff was very friendly once you were able to get their attention.

Self

6/10

Pleasant

23 Mar 2026

Michael

Clean room. Breakfast was terrible

Friends

6/10

Pleasant

22 Mar 2026

Marian

Staff was very unfriendly at the front desk. The room was one of the noisiest ones I’ve ever stayed in but it was clean and comfortable. The breakfast was horrible. Eggs were wet and had no flavor, breads were dried out, no coffee available.

Friends_and_family Family

4/10

Poor

21 Mar 2026

George

Bathroom door would not stay shut and smelled like weed.

Friends_and_family Family

4/10

Poor

15 Mar 2026

Jorge

Horrible Breakfast

Family_with_children

10/10

Exceptional

28 Feb 2026

LeeAnn

The room was great, staff was friendly and helpful.

Friends

10/10

Exceptional

17 Feb 2026

Jeralyn

Great place and staff was excellent

Partner

10/10

Exceptional

01 Feb 2026

Rusty

Staff was very friendly and helpful. All went above and beyond the call of duty.

Business_and_leisure Partner

10/10

Exceptional

30 Jan 2026

lisa

Friend staff! Clean and spacious room! Very nice hotel!

Business Self

10/10

Exceptional

30 Jan 2026

Lacey

clean room, solid bar, delicious breakfast, kind staff

8/10

Excellent

28 Jan 2026

Anastasia

Room was clean... funny smell in the closet and amenities were ok.

10/10

Exceptional

26 Jan 2026

Carl

Room was perfect and a terrific staff. that made our inclement weather stay very accommodating. Special thanks to the manager Rachel!!!

Partner

8/10

Excellent

20 Jan 2026

michael

Everything was fine. Only issue was the hotel should have known from my reservation that i had 4 people staying but only had 2 towels. It seems to be a problem at just about every hotel we stay at though so im not concerned. All in all i would stay here again

Friends_and_family Friends

10/10

Exceptional

17 Jan 2026

Kelli

The ladies that manage the Continental breakfast area were wonderful.

Friends_and_family Family

8/10

Excellent

17 Jan 2026

Carolyn

Room was clean. The trundle bed in the couch was very convenient since we were traveling with a 3 yr old. The pool water was freezing and unswimable. This was very disappointing as we specifically chose this hotel for the indoor pool

Leisure Family_with_children

4/10

Poor

17 Jan 2026

Luke

There were a few lights that did not work in the room. A door handle was missing in the bathroom. The pool was ICE cold and the area seems neglected. The staff was very friendly, but overall the experience wasn’t the greatest I’ve come to expect from Marriott.

Business

2/10

Poor

14 Jan 2026

William

the TV did not work and had to be moved to a different room.

when checking out I could NOT get my bill or invoice which I needed

10/10

Exceptional

14 Jan 2026

Norhalilah

Extremely Satisfied

Business_and_leisure

10/10

Exceptional

14 Jan 2026

Saleh

Very nice hotel

Business

10/10

Exceptional

13 Jan 2026

Nancy

The room was clean and the staff was pleasant.

Leisure Family

8/10

Excellent

11 Jan 2026

Jeff

Room was clean. Staff was excellent.

Friends_and_family Family

10/10

Exceptional

09 Jan 2026

Cynthia

Yes…everything was great!

Leisure Family

10/10

Exceptional

04 Jan 2026

Alexis

Great

Business Self

10/10

Exceptional

29 Dec 2025

Joni

Mike at the front desk is so helpful and polite. Our stay was great. Nice clean room and always coffee in the lobby. Good place to stay

10/10

Exceptional

29 Dec 2025

Joni

Nice large rooms. Comfortable and clean.
Mike at the front desk is so welcoming, polite, helpful and friendly. He is a great asset to the hotel.

Leisure Partner

8/10

Excellent

28 Dec 2025

Kristel

The hotel needs renovation and they said renovations have started. We had big staines in the carpet, the bathroom wall was busted and it was fixed up in poor manner. Bathroom door was heavily stained. But the staff was nice. Location was good.

Leisure Partner

10/10

Exceptional

28 Dec 2025

Shantel

Very nice place, I would stay here again.

Business Family

10/10

Exceptional

18 Dec 2025

ASHLEY

Very clean and staff was helpful and friendly!!

Business_and_leisure Family_with_children

6/10

Pleasant

14 Dec 2025

Nicole

Front desk staff was great. Very friendly.

Leisure Self

10/10

Exceptional

13 Dec 2025

Nakiya M

Room was great! Breakfast was great! My only \"complaint\" would be the shower water pressure wasn't great, which would have bothered me if I was staying for an extended period of time.

4/10

Poor

11 Dec 2025

Jeffrey

The shower was falling apart & the walls cracked open & falling in to the shower. The lights over the shower were not proper. The bed is worn out & needs replaced. I have stayed here before a year ago & had no issues.

10/10

Exceptional

10 Dec 2025

William

Quiet clean room

8/10

Excellent

09 Dec 2025

Janelle

Good stay, getting worn down and breakfast was low grade with eggs and sausage. Got a moldy bagel.

Business

10/10

Exceptional

06 Dec 2025

talisha

breakfast was oatmeal, eggs, and sausage. Not enough options.

Business Self

10/10

Exceptional

05 Dec 2025

Michael

The rooms are spacious and clean.

Leisure Family

2/10

Poor

30 Nov 2025

Amanda

We had to check out at 12:10 am due to the noise. We were on the second floor and we could hear the party in the foyer and outside at the fire pit. We made the first complaint to the front desk at 11 as quiet hours at 10pm-6 am. She said she would talk to them. Now at 12 am I went down again and told her we would be checking out as I have a 5 year old trying to sleep. She proceeded to tell me she can not do a refund and that I was the first complaint. I told her that’s BS as my fiance was down here 30 mins ago. Even as we were walking out to drive 5 hours home with no sleep… the party was still going strong. The bartender was still serving alcohol. The receptionist did absolutely nothing to help control the matter

Friends_and_family Family

2/10

Poor

26 Nov 2025

Tanisha

The check-in process itself was smooth, and the staff member at the desk was helpful. Unfortunately, the room experience was the complete opposite.

When we got to our first room, the pullout couch was clean for the kids, but when we went to use the main bed, we found ketchup stains and a french fry between the sheets. This clearly showed the bedding had not been changed. We went downstairs, showed the front desk a photo, and were quickly moved to the room next door.

Before settling in, I checked the bed in the second room, and found someone’s work ID inside the sheets. At that point, i was livid and tired. I requested a room on a different floor, assuming the same staff member had cleaned both rooms. We were moved again, this time to a smaller room than what we originally had so it was inconvenient for our family size, but at least the sheets appeared clean.

I tried to file a formal complaint, but was told no manager works on weekends. I was promised a call from management on Monday, but no one ever reached out.

Overall, the cleanliness issues were unacceptable and made it very difficult to feel comfortable for the rest of the stay. While the front desk staff was polite and responsive, the housekeeping concerns and lack of follow-up from management mean I cannot recommend this hotel.

Friends_and_family Family

10/10

Exceptional

23 Nov 2025

Talibah

Everything was wonderful the room was clean and the service was wonderful. Enjoyed the breakfast. Loved this facility

Leisure Partner

8/10

Excellent

18 Nov 2025

Marie-France

Propre , confortable . Avions une chambre accessible aux personnes avec mobilité réduite on ne comprends pas pourquoi….

Partner

10/10

Exceptional

06 Nov 2025

michelle

Yes

Partner

4/10

Poor

03 Nov 2025

Mary

The hotel was in pretty good shape but a few things were annoying. The design of the King room has the toilet and shower in separate “rooms” both located at the foot of the bed and used rolling “Barn” doors with frosted glass. There’s no privacy! The light shines through in the middle of the night when you have to use the toilet. The doors don’t lock and they are noisy.
Second-the temperature of the fitness center was set to 77’! There was no way to change the temperature and no fan to cool room off.
Third-sadly the coffee was lukewarm.

Partner

10/10

Exceptional

28 Oct 2025

Charity

Breaking variety was great. The room was very clean and comfortable.

Partner

2/10

Poor

28 Oct 2025

Desma

The shower door didn't close properly and when my daughter stepped out of the shower, there was about an inch of water on the floor. For the rest of us to shower, someone had to hold the door closed to minimize the amount of water on the floor. The light was out above the vanity. The guest towel bar was coming off the wall. Looked like poor maintenance at property. Disappointed as this is a Marriott property.

Leisure Family

2/10

Poor

28 Oct 2025

Desma

After staying here the previous week and having a bad experience, we hoped it was an isolated experience. We were wrong. After checkin, we went to the elevator. When the door opened, the housekeeper and her cart were in the elevator. She just looked at us and closed the elevator door. After settling in, we pulled back the bed cover to go to sleep and noticed stained, unclean sheets. Looked like some type of bodily fluid. Took photos. Ended up sleeping on top of the covers as we were grossed out. It was a handicapped room and noticed the holder was broken that holds the handicapped shower wand. That would make showering difficult for a handicapped person. Very disappointed, as this is a Marriott property.

Leisure Family

10/10

Exceptional

27 Oct 2025

MaryAnn

Breakfast has fruit,juices, protein.
Room was very nice except it could use better lighting in the sitting area, there was a switch but no light. Overall it was a decent room.

Leisure Family

10/10

Exceptional

27 Oct 2025

Richard

Clean room good staff

10/10

Exceptional

27 Oct 2025

Omar

Staff was great, clean room, good breakfast

Business_and_leisure

6/10

Pleasant

26 Oct 2025

Arnold

Property just show age, bathroom door doesn’t role smooth and load, shower door leaks, place is clean just showing use and age

Leisure Family

10/10

Exceptional

23 Oct 2025

Fred

This was my first time at the SpringHill Suites in Hershey PA and everything from checkin to the room, customer service, checkout tells me I'll be making a return visit. When checking out I told the desk clerk I wished I could stay for a couple more nights it was so nice.

Business_and_leisure Self

10/10

Exceptional

23 Oct 2025

Dane Hathaway

Our only complaint is that the coffee wasn't as hot as we'd prefer and there was only flavored cremora (too sweet) and no half and half.

6/10

Pleasant

14 Oct 2025

Tammy

Our room was ok . When you turned on the warm water it was brown. Staff was not friendly.

8/10

Excellent

04 Oct 2025

John

Yes

Leisure Family

10/10

Exceptional

04 Oct 2025

Virginia

Convenient room layout, clean.

Leisure Family

2/10

Poor

29 Sep 2025

Terri

Our room was broken into while we were at dinner. I had two rooms. My sister in laws room flooded when she took a shower and caused her to slip. She was able to catch herself before she fell. A live large bug was sitting on my curtain above my suitcase on a shelf they provide. I was very cautious when I got home unpacking my suitcase because I did not want to bring anything home with me.

Leisure Family