Name: Candlewood Suites Harrisburg I-81 Hershey Area IHG
Address: 504 North Mountain Road, Harrisburg, 17112, US

6/10

Pleasant

20 Jul 2026

Valerie

Okay

Partner

2/10

Poor

20 Jul 2026

Diana

I was extremely disappointed with my stay. The suite I was given was in terrible condition. The bathtub was yellowed with paint peeling off, and the carpet smelled so musty that the odor throughout the room was unbearable.

When I reported the issues to the front desk, I was told the hotel was fully booked and there were no other rooms available, so I had no choice but to stay. The bed was just as bad—it sagged badly in the middle, making it nearly impossible to get a good night's sleep.

I ended up buying an air freshener plug-in just to make the room tolerable since I had already paid for my stay. Honestly, I've stayed in budget motels that were cleaner and more comfortable than this.

I cannot recommend this hotel. The property is in desperate need of renovation, better maintenance, and much higher housekeeping standards.

Family_with_children

2/10

Poor

19 Jul 2026

Alexandra

Do not stay here. They claimed Expedia cancelled our reservation when it was still booked and had a confirmation number. Then the hotel said one of their workers cancelled it by accident. They wanted us to cancel with Expedia and rebook with them and when we said no, they said they were full. Expedia was wonderful and rebooked another hotel for us.

Do not stay here. The staff at the hotel aren’t trustful.

Friends

10/10

Exceptional

19 Jul 2026

Karen

Clean

Family_with_children

6/10

Pleasant

18 Jul 2026

Natalia

Got a room that was not ready. Had to move to another one. Service was great.

Family

2/10

Poor

18 Jul 2026

Kayla

Staff was confused, they over booked. Gave us the wrong room, no extra sheets or pillows.

Family_with_children

8/10

Excellent

15 Jul 2026

Lance

the bed was really comfortable

Self

8/10

Excellent

12 Jul 2026

Gwenisha

Room smelled a little like old cigarettes when I wanted a non smoking room but other then that everything was cool

Partner

6/10

Pleasant

11 Jul 2026

Zain

Nice to have a full size refrigerator, micro and dishwasher, however the rooms bathroom smelled like urine with sticky floors. Room itself was fine.

Friends_and_family Family

10/10

Exceptional

08 Jul 2026

Chelsey

I absolutely plan to stay here again anytime in visiting the area! Highly recommend for families !

Family_with_children

6/10

Pleasant

03 Jul 2026

Zorri

Clean room

10/10

Exceptional

30 Jun 2026

Miriam

Amazing stay

Partner

2/10

Poor

20 Jun 2026

Yevgenia

Despite of booking, there was no room for us. After ix hours of driving, we had to leave to find another place for the night. Expedia customer service failed to help, just promised that we were not going to incur charges due to cancellation

4/10

Poor

20 Jun 2026

Donna

Mold on shower curtain. Rust around toilet. Used bath cloth left in room, still wet. Smell when you walked in. They could not find our reservation even though we had confirmation number. Had to negotiate at front desk for over 45 minutes while they kept insisting we call Expedia about it. Wound up giving us a room but it was not at all like the suite we had reserved. Laughed when we asked for compensation for difference in room price. Not staying here again

Partner

2/10

Poor

16 Jun 2026

Logan

First room we were given smelled terrible, blood stains on the pillow, mold everywhere in the bathroom, and under the bed was a wreck. Easily the worst hotel cleanliness I have ever seen. The associate up front was helpful in giving us a new room that wasn’t quite as bad as the first. Overall, I would never come to this hotel again.

Partner

8/10

Excellent

05 Jun 2026

Sandra

Was fairly clean except for the mini split ac which was totally disgusting and should have been replaced 10 years ago.

Partner

8/10

Excellent

05 Jun 2026

Sandra

Property was fairly clean except for the mini split ac which was disgusting and should have been replaced 10 years ago.

Partner

10/10

Exceptional

01 Jun 2026

SHAKERA

Pet friendly

Family_with_children

6/10

Pleasant

29 May 2026

Angela

The place was solid. Nothing fancy but it was clean.

Business

10/10

Exceptional

29 May 2026

Shakera

Room

Family_with_children

10/10

Exceptional

29 May 2026

SHAKERA

Room

Family_with_children

10/10

Exceptional

28 May 2026

Debra

The room was nice and the staff were friendly.

Family

2/10

Poor

27 May 2026

Janelis

I will not stay there again. The room was dirty and smelled awful.

Partner

6/10

Pleasant

25 May 2026

Ronald

Someone kept setting off the fire alarm. Guests in other rooms were quite noisy.

Partner

2/10

Poor

24 May 2026

JONATHAN

They overbooked and did not notify that they had cancelled our reservation.

Family_with_children

4/10

Poor

19 May 2026

Patricia

The bathroom tub was in poor condition with rust stains and what appeared to be dog hair. This hotel allows pets on all floors. The bed was okay. The floor tile was sticky.

Friends_and_family Friends

2/10

Poor

01 May 2026

Bridget

Our room had used products in the shower from the previous guests, black rings in the corners of the shower that the cleaning guy said was just normal. When we got there 2 hours after our check in time this is what we walked into. When asking for another room and expressing our concerns I was told if I didn’t like it I could leave. Well if that didn’t set me off after driving 4 hours to get to a filthy room. I also watched an elderly couple leave after being moved to 3 different rooms because of the filth. The last straw for them was when they walked into the third room and the bed looked as though someone just got out of it. The staff at the desk were completely unaware that their rooms had never been cleaned by the guy who stood right there telling them they were. The pool was “out of order” my guess would be because no one there would clean it. Just a completely awful experience in whole. I do NOT recommend this place Ever.

Family_with_children

6/10

Pleasant

30 Apr 2026

Asiya

My husband and I stayed 2 nights and it was okay. We arrived early in the morning around 2:30 am, with 45 degree weather and rain. Checkin wasn’t a problem, except the gentleman at the front desk said there was $45 accidental fee, which is low so not complaining about that, but I was actually charged $50. They should just be mindful of what they are telling guests. When we got into the room we could see crumbs underneath the bed, no trash bag in the trash can and there was no comforter on the bed, just a sheet. We checked closets and drawers and there was none. We were exhausted and just went to sleep. The shower had nice water pressure, but the water was warm. Wouldn’t get hot. Afterwards, we went to see what they offered for breakfast, coffee and items you could heat up in a microwave. On the way out, we asked the front desk to ask for a comforter, the attendant was kind enough to put it in our room. When we returned, we noticed there was a stain on the comforter. We decided not to use it. While we were there we noticed signs of upcoming renovations, and everything started to make sense. The location wasn’t bad for what we needed it for, but there weren’t many places to eat worth eating. This location is good for a couple of nights, but nothing longer. Unfortunately, we won’t be back to this location.

Partner

10/10

Exceptional

26 Apr 2026

Jocelyn

Everything was perfect

Partner

4/10

Poor

19 Apr 2026

Avrum

The room was really dirty. Mold in bathroom. Stuff left by previous guest was still there. The lights above kitchen table did not work and staff could not find a solution. No breakfast but they have a coffee station but no milk or cream, Just powder. The corridors were not cleaned. Finally, there was very little cutlery.

2/10

Poor

12 Apr 2026

Yolanda

Bad place to stay

Friends_and_family Family

6/10

Pleasant

11 Apr 2026

Carolina

Just ok. Very outdated. It is just ok.

Friends_and_family Friends

6/10

Pleasant

10 Apr 2026

Talon

The room was relatively clean. The AC unit was broken and old. You could see trash from previous years.

Calvin was great. He explained how he just started but did go out of his way to accommodate simple things, like clean rags and towels.

The workout equipment is beyond old. One flat bench (adjustable), an old universal lifting unit that has to be from the early 1990’s. With only 2 cardio machines. With the Military personnel that frequently stay there, there needs to be more of a conscious investment in this area of the property.

Family_with_children

4/10

Poor

05 Apr 2026

Yolanda

Room was very dirty and smelled bad kids shoes, water bottles.

Friends_and_family Family

4/10

Poor

31 Mar 2026

Shane

No hot fy. Mmmm

8/10

Excellent

29 Mar 2026

Rachel

Kitchen was fully equipped to cook. Wish we could make ice since the hotel doesn’t have an ice machine and we were there for my daughters volleyball tournament. Was pet friendly

Family_with_children

6/10

Pleasant

28 Mar 2026

Christopher

Yes kitchen equipment was there but could use updating

Partner

6/10

Pleasant

27 Mar 2026

Karen

There was a puddle of water on my floor which I cleaned up Nothing was leaking. But when i cleaned it up, the towel was extremely dirty.

Self

10/10

Exceptional

23 Mar 2026

Lori

The bathroom had a pre used washcloth and bath mat in it but other then that the room was clean and very nice.

Partner

10/10

Exceptional

16 Mar 2026

Jessica

The staff allowed us to check in early. The room was clean and kitchen had the essentials we needed to cook a meal. All staff was friendly including the house keepers and maintenance. They all interacted with my toddler and made us feel welcome. I would stay again.

Friends_and_family Family

10/10

Exceptional

09 Mar 2026

Andre

ALL GODD

Friends_and_family Family

2/10

Poor

02 Mar 2026

Jahdaja

Room had red stains on the sheets not sure if it was old blood or what nobody ever at the front desk ! Room is itchy feeling

4/10

Poor

24 Feb 2026

Kevin

Web site said breakfast included was no breakfast pool was closed and got charged more for the room then i was quoted

2/10

Poor

23 Feb 2026

Tamra

There were bodily fluids on the walls and paintings. There were freaking cockroach’s and the smells from the other rooms were too much to handle. Front desk didn’t care about any of it and hotels.com has been 0 help and disconnected the chat when I tried to get help from their end. 0-10 would not recommend based off the bugs and fluids alone!

2/10

Poor

22 Feb 2026

Mark

Our room reaked of cigarette smoke and now when we unpacked all our clothes smell. Left early due to this issue

Family

2/10

Poor

21 Feb 2026

Tina

Hotel room smelled horrible and was not clean. Now, neither hotels.com or actual hotel will not refund. (I did not stay)

Self

10/10

Exceptional

20 Feb 2026

Carolyn

The lobby smelled wonderful, not overpowering, but welcoming.
It was very spacious and clean, as was our room. Checking in went smoothly and the staff was very welcoming even with us having 2 french bulldogs with us.

Partner

8/10

Excellent

19 Feb 2026

Christopher

overall good experience

10/10

Exceptional

18 Feb 2026

Michelle

We thought the room and hotel area was

4/10

Poor

16 Feb 2026

Lauren

Does not look new and clean like the pictures. Smelled funny when we walked in. Just ok. Wouldn’t stay again.

Leisure Partner

6/10

Pleasant

15 Feb 2026

JASON

Wasnt real clean. Garbage left from previous group. Bathtub had a black mold substance that needed to be cleaned.

Business Family

8/10

Excellent

07 Feb 2026

Regina

Check-in good room clean had all supplies you needed to cook and eat big refrigerator nice size microwave we had enough towels nd wash cloths my only problem is the mattress is TERRIBLE had my hip hurting from laying on my side then couldn’t get comfortable at all.the room is a studio apartment away from home.

Leisure Partner

6/10

Pleasant

05 Jan 2026

Loaiza

Has to change
Room
Bathroom leaking

10/10

Exceptional

05 Jan 2026

Yadira

La Habitación súper cómoda y limpia ideal para familias lugar tranquilo me encantó

6/10

Pleasant

30 Dec 2025

Jon

TV issues. First room didn’t have a remote control. Switched rooms. And an hour into our intense movie, our movie glitched in the last 10 minutes-the best part. No resolution. Left hanging. The tv service never returned to operable. Watched on our phones the last two hours. 😡

Friends_and_family Family

10/10

Exceptional

27 Dec 2025

Dom

My stay was good everything was where it was suppose to be and clean

Business_and_leisure

8/10

Excellent

23 Dec 2025

DAVID

1st in line for a remodel
Room was comfortable

Leisure Family

6/10

Pleasant

21 Dec 2025

Brenda

the room was okay. but the Pool was CLOSED that was the reason we choose this hotel

Leisure Family

8/10

Excellent

03 Dec 2025

Sasha

Clean room and comfortable short stay

Friends_and_family Family

8/10

Excellent

01 Dec 2025

David

Phone and TV dint work. Everything else was good

Leisure Self

10/10

Exceptional

23 Nov 2025

Nesreen mustafa Sideek

Staff were very helpful and responsive

10/10

Exceptional

11 Nov 2025

Craig

Great value for money in a 2-star hotel. We pulled in at 1:30 am. The night clerk who checked us in was friendly and courteous despite the hour. Place was clean as a whistle. Convenient location right off I-81, but we didn't hear any highway noise in our room.

Partner

10/10

Exceptional

07 Nov 2025

Linda

Very comfortable great staff .

Leisure Partner

2/10

Poor

05 Nov 2025

Amanda

Upon check in, the staff member at the desk was pleasant, but smelled horribly of body odor. The hallways and elevators also had a bad odor, it was worse on the 3rs floor where our room was located. When entering our room, the floors around the edges of the kitchen had crumbs and dirt, trash under the bed and chair. The toilet wobbled when sat on. The windows were filthy. I wasn't happy, but the room was paid for and non-refundable. The final straw was on our second night, while getting ready to leave for dinner, a cockroach was crawling up the wall of the kitchen area and in behind the microwave. I alerted the front desk and they suggested we speak with the manager in the morning, which we did. We are supposed to be getting some type of discount refunded to us, but haven't seen anything yet. If you don't mind affordable and grody, this is the place for you. I will not be staying here again.

Partner

8/10

Excellent

01 Nov 2025

Melanie

Everything was good

Leisure Family

10/10

Exceptional

30 Oct 2025

Carolyn

Yes

Self

10/10

Exceptional

25 Oct 2025

Renee

Clean rooms, good value and friendly service

Friends_and_family Family

6/10

Pleasant

21 Oct 2025

Drew

Average hotel

Leisure Partner

10/10

Exceptional

13 Oct 2025

Tonia

Great stay

10/10

Exceptional

11 Oct 2025

Bob

Perfect suite for our 2 dogs.

8/10

Excellent

10 Oct 2025

eugene

Nice hotel. Would have like a free breakfast. Our room had a loud refrigerator. There was no stopper in the tub- which is getting common. We stayed 4 nights, but housekeeping is once a week and we never got that. Good value. We were at the Hershey car show. The Manada Hill Diner is fairly close and offers great food.

Leisure Family

10/10

Exceptional

08 Oct 2025

Alexander

The staff were super nice. All good.

Leisure Family

6/10

Pleasant

07 Oct 2025

Tammy

Not as nice as pictures

Missing light bulbs in the only lamp in sitting area. No lights in kitchen area and dim lights in the bathroom. Overall the room needs more lighting. Beds were old held up with pieces of wood under each leg.

Friends_and_family Friends

6/10

Pleasant

07 Oct 2025

Chad

Everything was fine till i got a shower. There was mold all over the shower. My wife is allergic to mold. When i told them at the front desk about it they only gave me 20% discount. It should have been a night free. Shouldn't get a room that is dirty.

Friends_and_family Family

10/10

Exceptional

03 Oct 2025

jeffrey

Great stay!

Fast friendly check in. Great in room amenities and very clean.

Friends_and_family Family

10/10

Exceptional

28 Sep 2025

Donterika

I always stay at this hotel anytime I come to PA and it’s always great! Check in is super easy, the staff is friendly, never any issues!

Business Friends

6/10

Pleasant

27 Sep 2025

LORI

Not what I expected

Room was dated and had an awful smell. Had to sleep with the windows open.

Partner

2/10

Poor

22 Sep 2025

DAVE

AVOID THIS HOTEL

My room was filthy. Black mold all around the tube. Filthy carpet that turned my socks black. Management does not dust or sweep the rooms. The room stank, the carpet was filthy and the mold in the bathroom was disgusting.

Business

8/10

Excellent

21 Sep 2025

Mickey

Happy with everything other than the unsanitary conditions of the fitness center that had no clean towels nor any sanitary wipes

2/10

Poor

20 Sep 2025

Jason

There were cockroaches in the rooms, very dirty, and you can reserve whatever room you want and they will just give you what they want. We and our other party left, did not stay in that filthy place. I better be receiving my refund

Leisure Family

2/10

Poor

15 Sep 2025

Jorge

I've stayed in other Candlewood Suites before. Never had experienced such a smelly, dirty, mismanaged place. Mold around bathtub food particles on top of refrigerator, smeers on television dust on things.

Partner

6/10

Pleasant

15 Sep 2025

Sal

Adequate, but nothing more

Friendly staff but room was woefully inadequately equipped with basic items such as a bath mat for the tub which mad it extremely slippery. TINY bar of soap with no soap dish, minimal towels and difficulty getting additional ones. Recline char didn’t work right. It was nice to have the kitchenette, but no table or surface of any kind to eat any food. My major problem that after having. terrible night of sleep the night before my departure, I asked and was granted a late checkout of 12 noon ( instead of the standard 11:00 AM checkout departure time. I appreciated this very much , HOWEVER, the maid service knocked very hard on my door at 9AM and woke me and my spouse!!! I told them that we had a late checkout and they shouldn’t have done that. They didn’t even apologize! Why did they not communicate with the front desk on something so basic and simple? It was then impossible to fall back to sleep and we left feeling very angry and exhausted . I will be seeking a partial refund for this major inconvenience.

The hotel is within 15 minutes of Hershey Park, which in my opinion, is the primary reason it is worth considering in your travel plans.

Partner

10/10

Exceptional

11 Sep 2025

Guadalupe

Great time

Leisure

10/10

Exceptional

06 Sep 2025

Stacy

Over night stay

Nice clean cozy room

Friends_and_family Family

2/10

Poor

29 Aug 2025

Herbert

We made a reservation on Expedia two hours before arriving and when we arrived we were told that the hotel was sold out.

6/10

Pleasant

24 Aug 2025

Stacey

No breakfast. No pool. No ice machine. Waited at desk 20 minutes for anyone to check us in.
It was quiet. Room was also ok.

Leisure Family

2/10

Poor

24 Aug 2025

Allan

Bait and switch

picked out an overnight stay on Hotels.com, upon booking recieved a notice that the pool was closed..... It's august my friends. a simple dip in the pool is priceless. bad business Candlewood, wouldn['t let me out of my stay or any refund. just stopped taking calls.

Self

2/10

Poor

19 Aug 2025

Fernando

Ac not working / tv had to be rebooted in order to work. NO pool !!! Bed was terrible. I checked out as fast as I checked in. I DO NOT WANt to see a charge on my card for this hotel.

Friends_and_family Family

10/10

Exceptional

15 Aug 2025

Aldemar

so far is good .

Leisure Family

2/10

Poor

13 Aug 2025

Ryan

Won’t stay here again.

Dumpy hotel. Front door would stick shut, bathroom vent fan was covered in dust and vibrated so loudly it shook. Two lights did not work at all, the AC unit emitted a loud whistle noise so only the fan could be used. No service personal at desk during check out to address any concerns. I’ve stayed at this chain before and never seen one so badly maintained.

Partner

10/10

Exceptional

08 Aug 2025

Kara

Staff was friendly and helpful!

Leisure Friends

8/10

Excellent

06 Aug 2025

Tamyia

I love the man in at the front desk he was really and made experience amazing.

10/10

Exceptional

06 Aug 2025

Jessica

Everything was nice and clean and the hotel itself smelled wonderful. Only issue I had was last-minute charges when I got to the hotel to check in and I didn’t realize I couldn’t use my chime account. Other than that. I had a good day.

Leisure Family

8/10

Excellent

06 Aug 2025

irving

Could not get good reception on tv.

Leisure Self

8/10

Excellent

04 Aug 2025

Sergio

A little far from where i was going

It was overall good for the price

Friends_and_family Family

4/10

Poor

04 Aug 2025

Joel

From the very start of check in the front lobby was in shambles which should’ve been our first clue. There was unfinished paint, discolored carpet etc.
The room was decent looking but only gets touched once a week from room service/staff so we had to ask for towels/rags each day.
We put in a complaint about the bathtub because it kept filling with still water during our shower. The front desk said they would have someone look at it Saturday while we were away and we woke up Sunday morning to take showers and it was the same way. Avoid this place at all costs.

Business_and_leisure Partner

2/10

Poor

03 Aug 2025

Crystal

AWFUL CUSTOMER SERVICE GAVE OUR ROOM AWAY REFUSED TO GIVE US A NEW ONE DIRTY RUDE WORKERS ETC

Leisure Family

10/10

Exceptional

03 Aug 2025

Deara

I enjoy this hotel they provided good hospitality and was very convenient and was flexible and understanding

Leisure Family_with_children

8/10

Excellent

30 Jul 2025

Verified traveler

Needs a good cleaning.

The hotel rooms could use a bit of a detail cleaning. There was dust on the vents, curtains had tiny hopes, the coffee pot looked dirty and there was a bug in my room. The pool out sofa bed was horrible. Felt all the springs. The bed sheets looked dirty.

Friends_and_family Family

6/10

Pleasant

27 Jul 2025

Mark

old, needs updating

Leisure Family