Name: Holiday Inn Express Harrisburg East
Address: 4021 Union Deposit Rd, Harrisburg, 17109, US

6/10

Pleasant

20 Jul 2026

Eva

This is a value hotel - a good stay for the price. Great staff. Good coffee.

Family

2/10

Poor

18 Jul 2026

Chasidy

The staff was nice but the hotel was super poorly maintained. If I was a holiday Inn I’d be embarrassed of this place! Everything seemed dirty and old (I.e. peeling wallpaper and tile). Elevator was the slowest ever seen and was the talk of the hotel. We wouldn’t even let our kids get in the pool…if you could call the cloudiness a pool. The hotel was way overbooked and they constantly ran out of food even the day after the truck came. They did not regularly clean rooms or replace towels unless you requested it. Their key cards were the worse…we had to have them reset multiple times a day. My advise…do not stay here!!!

Friends_and_family Family

6/10

Pleasant

18 Jul 2026

Verified traveler

Séjour correct, mais avec quelques désagréments. Odeur désagréable dégagé par l'air climatisé. Odeur désagréable dans la salle de laveuse/sécheuse. Eau de la piscine sale. Piscine fermée plus d'une journée, alors que c'était la canicule. Drain de douche et d'évier qui s'écoulent très lentement.

Family

10/10

Exceptional

18 Jul 2026

Stacy

Clean hotel, friendly staff

6/10

Pleasant

17 Jul 2026

Margret S

This was one of the most beat up looking Holiday Inn Express I have been to as far as the rooms go. The smell as soon as you enter the room was very musty and the bathroom doors had to wood peeling off. The hot breakfast had food options and was always stocked well.

Family_with_children

8/10

Excellent

17 Jul 2026

Shernetta

We really enjoyed our stay! The complimentary breakfast was a great way to start the day, and having free parking and free laundry facilities was a huge plus. I also loved that coffee was available throughout the day. The pool was nice, and the air conditioning in our room was 10/10—it kept the room perfectly cool, especially after being out in the summer heat.

Heather was absolutely wonderful! She was personable, friendly, and made us feel welcome from the moment we arrived. The rest of the staff, including housekeeping, were also kind, pleasant, and always greeted us with a smile.

My only downside was that there is just one elevator for a five-story hotel. It could be a little inconvenient at times, but thankfully the stairwell was right outside our room, so we used the stairs quite often.

Overall, we had a great experience. The friendly staff and convenient amenities made for a comfortable and enjoyable visit.

Friends_and_family Family

4/10

Poor

17 Jul 2026

myriam

Manque cruellement de rénovation
La chambre était pas sale mais manquait un bon ménage , les draps très mal ajusté et on a dû changé car était taché
Les cartes dé portes se démagnétisaient à tous les jours on devait constamment retourner à la réception
La piscine est petite et mal entretenue on ne voyait pas le fond et on dû la fermer 24 h pour la nettoyer.
Je n’y retournerai pas avec tous les autres choix autours

Family

10/10

Exceptional

16 Jul 2026

Monique

This hotel was a saving grace after a terrible hotel stay at another place. Booked it last minute. Our room was great, common area is a little outdated but nothing crazy. Our room lay out was great (two queens) with lots of storage which I loved. Breakfast was pretty basic but great. Would definitely stay here again.

Family_with_children

8/10

Excellent

15 Jul 2026

Jeff

Pool was broken for part of the stay coinciding with upper 90 degree heat. The facility is fairly modern but the floors in the entrance were pretty dirty whenever we went out. Room was comfortable and clean, and the breakfast was a plus.

Family_with_children

8/10

Excellent

13 Jul 2026

Robert K

Room was clean and bed was very comfortable, breakfast also good. Only complaint was air-conditioning hard to control making the room too cold and noisy.

Self

2/10

Poor

12 Jul 2026

Zachary

Worst hotel room I’ve ever stayed in. When using this website don’t pay for upgrades because I was here for two weeks in a row and paid for a king sized bed, and got two queens instead with no money back. Also my bedding was damp (upon arrival probably just from humidity), and I brought it up to the front desk in the morning asking for new bedding, or a new room. They didn’t do anything and told me to sleep in the other bed. The other bed had bugs in it. The lamps had no shades on them as well, and one of the two lights in the room didn’t work. 0/10. Bugs crawling on ceilings and walls in hallway. Exhaust fan in bathroom was ready to fall out of the ceiling too. Would recommend staying anywhere else.

Self

2/10

Poor

12 Jul 2026

Noelle

I arrived just after midnight to be told that there were no rooms available, after I had booked and paid for it on Expedia. I was also told I was the 3rd or 4th person this had happened to that day from Expedia overbooking the hotel. I then had to find somewhere else to stay.

4/10

Poor

11 Jul 2026

Sarah

Key card would deactivate everyday for me and other guests as we were all at the front desk everyday. The fridge was old and didn’t seal all the way. House keeping came one day and cleaned the bathroom but not the beds. Air conditioner worked somewhat. Entire building was old and run down. Parking wasn’t great. Would not stay again.

Family_with_children

8/10

Excellent

09 Jul 2026

Tina

Very friendly staff.

Family

6/10

Pleasant

09 Jul 2026

Nicholas Stephen

Breakfast and poop were good

Partner

4/10

Poor

08 Jul 2026

Jamal

Upon check in, i was advised the hotel does not accept residents that live within 35 miles. Needed a room because power was out. It would have been helpful to know at booking. Now i have to jump through hoops for a refund..

Self

4/10

Poor

08 Jul 2026

Piraveen

Stayed here from Thursday July 2nd to Sunday July 5th. Not once did the staff clean the room even after I called them. They said as long as I did not have the do not disturb sign outside the room door staff would come and clean the room. They never did. No new towels were provided for the duration of the stay. Do your self a favour and find another hotel to stay.

Partner

8/10

Excellent

07 Jul 2026

Mohit

There could be more elevators

6/10

Pleasant

07 Jul 2026

Donna

Disappointing to book this hotel with a pool for our 2 kids to arrive at 7:38 to find out pool closed at 8pm after travelling in +37 degree weather. As a frequent traveller this is the earliest I have encountered and wouldn't have booked here if this was identified anywhere. The previous hotels we had stayed at on this trip, the pools closed at either 10 or midnight.

Friends_and_family Family

2/10

Poor

06 Jul 2026

Candice

I was not able to stay the hotel refused me cause I live within 22 miles I need a refund

8/10

Excellent

06 Jul 2026

Jaime

We were pleased to find a pet friendly hotel ,( I have a big Lab), and I didn’t smell any foul odors in the room from any previous animals, the beds were big & comfy, the linens looked really clean,
The breakfast downstairs was busy, the selections were perfect for starting the day without having to eat somewhere else, I will definitely return in the future!

Partner

2/10

Poor

06 Jul 2026

Todd

We booked our reservation here on Expedia because we lost power for a few days from a storm and it’s 100 degrees outside. When we arrived at the hotel, the front desk was turning away anyone who lived within a 30 mile radius, including myself. I was told that it didn’t matter even if there are available rooms and even if I paid already. I don’t know how they can do that! I watched them turn away multiple elderly couples for the exact same reason! This hotel is the WORST!!! DO NOT BOOK!!!

Family_with_children

2/10

Poor

06 Jul 2026

Kirk

My family and I could not get into our reserved rooms due to a no locals policy (we lost power at house and had to stay close) that we could not see on Expedia. Holiday Inn Express did not give us our rooms and will not give us a refund. Holiday Inn Express is stealing our money.

Family_with_children

2/10

Poor

06 Jul 2026

Kirk

My family and I could not get into our reserved rooms due to a no locals policy (we lost power at house and had to stay close) that we could not see on Expedia. Holiday Inn Express did not give us our rooms and will not give us a refund. Holiday Inn Express is stealing our money and Expedia is helping them.

Family_with_children

2/10

Poor

06 Jul 2026

Todd

We booked our reservation here on Expedia because we lost power for a few days from a storm and it’s 100 degrees outside. When we arrived at the hotel, the front desk was turning away anyone who lived within a 30 mile radius. I explained to the front desk staff that I have a toddler and a disabled wife who cannot be in the heat. I even showed the reservation and that it still showed 8 rooms left. I was told that it didn’t matter even if there are available rooms and even if I paid already. I don’t know how they can do that! I watched them turn away multiple elderly couples for the exact same reason! This hotel is the WORST!!! DO NOT BOOK!!!

Family_with_children

8/10

Excellent

06 Jul 2026

Michael

Close to shopping. Good check in. Nice staff all around

Partner

6/10

Pleasant

05 Jul 2026

Katie

Clean room and friendly staff

Friends_and_family Family

6/10

Pleasant

05 Jul 2026

Karen

The staff was amazing. Everyone was very nice and pleasant. The rooms were clean and comfortable. However the lobby, elevator area were very dated. The telephone in the room didn't work. The place definitely needs updating. But just for a comfortable sleep it's good. I didn't have the breakfast so cannot commit on that.

Family

2/10

Poor

05 Jul 2026

Rachel

We arrived early, which is usually never an issue at IHG properties, but the first impressions were terrible. The building exterior looked unkempt, curtains needed repair, the lobby floor was dirty, and flies were everywhere. Even past noon, the breakfast area remained uncleaned.

My instincts told me to leave, but I asked about early check-in. The front desk supervisor was rude and completely unaccommodating. She refused early check-in, wouldn't take my info to call when a room was ready, and even denied us access to the pool while we waited. She flatly told us to come back at 3:00 PM. In ten years of traveling, I’ve never been denied a \"soft check-in\" or facility use like this. It felt like management actively prohibits staff from helping guests.

We left to kill time and returned at 3:15 PM. The lobby was packed with frustrated guests being told their rooms still weren't ready. A new staff member was overwhelmed, trying to put out fires alone. It was completely unacceptable.

Expedia tried to help us transfer to another IHG property, but they couldn't even get a manager from this hotel on the phone. We eventually gave up and switched to a nearby IHG Avid Hotel, which gladly took our business and their staff was amazing and immediately took care of us.

As for Holiday Inn Express in Union, this place is run like a grift. I feel bad for the staff if their hands are tied by management, but the front desk team desperately needs customer service retraining.

Family_with_children

8/10

Excellent

05 Jul 2026

James

We walked to an amazing casual Greek restaurant.
Would stay here again.

Partner

10/10

Exceptional

05 Jul 2026

Heather

The night clerk (Charles I think) had a huge line and less than patient customers, yet he gave he customer the attention and care they deserved. It was a great stay.

Friends_and_family Friends

8/10

Excellent

04 Jul 2026

marcos

We got there, and there was a 50 dollar hold for a cleaning fee? Nothing specified that on the booking page. If we had refused, we would have lost out on our room depost. Definitely don't recommend unless you have extra money aside to spend on bulllshit fees they throw at you

Family_with_children

2/10

Poor

04 Jul 2026

Heather

Don't waste your money here!!! The place is run down, dirty. Front desk guy was absolutely arrogant and rude. The pictures online don't reflect the current state of the property.

10/10

Exceptional

30 Jun 2026

Tyler

Great staff, clean too.

8/10

Excellent

30 Jun 2026

Sue

Bed was comfortable, staff was awesome. Room was well equipped.

Partner

10/10

Exceptional

30 Jun 2026

Q

Excellent customer service with every staff interaction.

Friends_and_family Family

10/10

Exceptional

30 Jun 2026

Christian

Needed a room just before midnight. Booked through expedia, great price. Room was clean, everything was where it was supposed to be. If you need a basic hotel room to sleep for the night and shower in the morning, this will do it. Met my expectations. Free breakfast and coffee before hitting the road again was a nice touch. 10/10

Self

8/10

Excellent

27 Jun 2026

Catherine

It was clean and good location.

4/10

Poor

26 Jun 2026

kristen

Place dirty. Floors in dining area dirty…. chairs in dining room old needs to be updated. room key never worked. Had to go downstairs multiple times to have be able to get into the room.

Family

4/10

Poor

25 Jun 2026

Reece

I had a family emergency and couldnt stay at the hotel and they wont refund or give a credit for future use.

2/10

Poor

25 Jun 2026

Mollie

They canceled my reservation without any notice. I arrived at 8:30pm with an exhausted child and they said they had just cancelled our room for no particular reason. Very angry!!

Friends_and_family Family

2/10

Poor

24 Jun 2026

Michelle

My previous review disappeared. We arrived after midnight on June 18 for a lacrosse tournament. The parking lot was poorly lit and there were people loitering in the back lot in the dark. I didn’t feel safe unloading with my 16-year-old daughter. We finally found a space in front. The interior is very worn and beat up. Our room was not clean, particularly the bathroom, but we were exhausted and went to bed (I braved the shower). At 5:30am a man started yelling down our hallway for people to come out of their rooms for a “last call”. This went on for 30 minutes. Our room phone didn’t work at all. At 10:30, exhausted and uncomfortable, we checked out early. I expressed the reasons, and the lady (who was very nice) at the desk took notes. Orbitz tried to get me a refund for the unused 3 nights, but the property manager refuses, and I had to pay the same amount again for 3 nights at a different hotel. I’m an IHG member, and I’ll be contacting them as well with my experience.

Family

4/10

Poor

23 Jun 2026

Debbie

I booked a room through expedia. Arrived st midnight. Room cancelled because hotel was full. No nptice given.

10/10

Exceptional

23 Jun 2026

Siuly

We had to request clean bedsheets because ours had dark spots on them. Other than that everything was great.

2/10

Poor

23 Jun 2026

Leonard

The part that kills me that they dont let local Harrisburg residents stay in the area they are from thats completely bias to the locals here.

8/10

Excellent

22 Jun 2026

Mary

Everything was amazing but somethings that kinda grossed me out was there was stuff in the pool not sure what but it definitely needs some tlc and the beds where amazing and I think you should open up your breakfast area alittle more if was kinda crammed

Family_with_children

10/10

Exceptional

22 Jun 2026

michael

Comfy beds, warm water, nice breakfast, and very reasonably priced

Family_with_children

10/10

Exceptional

22 Jun 2026

Judith

The hotel was nice and clean. The person at the front desk was helpful. The breakfast had a good variety and tasted well. The only problem was that they only had one person working the breakfast area. So, there went a period of at least 30 minutes with no coffee available during the breakfast hours. There also was no water fountains or areas to fill up water bottles and ice machines were only on every other (odd numbered) floor.

Partner

10/10

Exceptional

22 Jun 2026

Cathy

The hotel was excellent and a great way to start our first night of travels from NH to FL. Would highly recommend and definitely stay here again.

Partner

10/10

Exceptional

22 Jun 2026

Esaie

Check in was smooth and room was nice

Partner

6/10

Pleasant

22 Jun 2026

Nick

The beds are comfortable and rooms were decent overall. Lots of in and out with all
Of the sports tourneys nearby so you are at the mercy of parenting- or lack thereof.

Family

6/10

Pleasant

17 Jun 2026

Nicole

This hotel is one of the older ones in the chain, so I was disappointed in that. The carpets in the rooms and in the hallways or filthy as you would expect in an older building. The doors to the room and the key keypad looked very out of date. I didn’t get up early enough for breakfast. I have no opinion on the quality and choice of vitals. The pool hours are advertised as open until 10 PM but then there was another sign posted inside by the staff that said seasonal hours the pool time ends at 8 PM. That’s pretty early for a summer day, which was disappointing. Our plan was to spend time visiting relatives doing things and then return to the hotel to swim in the evening, but that time was cut short unexpectedly. Oh well.

Friends_and_family Family

10/10

Exceptional

15 Jun 2026

Gary

Good breakfast comfy beds

Friends_and_family Family

6/10

Pleasant

14 Jun 2026

Holly

The hotel definitely shows its age. Carpet is frayed, wall paper is loose, breakfast room furniture is not well cared for. Although we had no functional issues checking in or out, the desk staff we encountered did not present a professional appearance.

8/10

Excellent

14 Jun 2026

Jessie

The breakfast was nice every day, staff was very helpful and friendly, plenty of parking.

Family_with_children

8/10

Excellent

13 Jun 2026

Patti

Property needs updating but the room was clean and comfortable. Breakfast was decent

Partner

2/10

Poor

13 Jun 2026

Matthew

The hot breakfast was horrible. We went to the buffet 30 minutes before it closed and there were no eggs, sausage, or coffee. When these items were replenished they were luke warm at best. When I told a staffer about the breakfast the excuse was the breakfast attendant had \"retired\" the day before and a housekeeper was thrown in to run the buffet. You would think management would have someone trained to take over that job. The ironing board in the room was broken and there weren't any laundry bags.

Family_with_children

8/10

Excellent

12 Jun 2026

Christopher

Clean room, but property in process of updating

Friends

10/10

Exceptional

11 Jun 2026

Patricia

Nice enough for

4/10

Poor

10 Jun 2026

Kirk

We were given a room that they must use in reserve, the room was sub par. The door had a huge gap on the bottom where anyone could lay on the floor and look in. The shower curtain was missing and the soap dispenser in the shower fell apart. I wouldn't recommend staying there ever again.

Partner

6/10

Pleasant

09 Jun 2026

Katelyn

Overly packed full of sports teams. Felt like you had to fight for a spot at breakfast or a ride in the elevator. Stains on pull out couch cushions, DIRTY bathroom floors.

Family_with_children

8/10

Excellent

09 Jun 2026

Travis

Easy parking. Good breakfast. Clean rooms

Family

4/10

Poor

08 Jun 2026

Alexies

If you can afford it, stay elsewhere.

Family

2/10

Poor

07 Jun 2026

Karen

Rude staff. Nothing nag worked key card to room WiFi everything dirty.

Partner

10/10

Exceptional

07 Jun 2026

Shaun

Nice place. Location was nice. Breakfast was very good.

Self

4/10

Poor

06 Jun 2026

Ursula

Not worth it, rooms not clean enough, TV didn't work & others complained about the air not working. When I checked out front desk clerk didn't even bother to asked me how my stay was. Will be back at the Sheraton when I travel to hbg.

Self

8/10

Excellent

04 Jun 2026

Laura

Solid stay, near a Waffle House!

Partner

10/10

Exceptional

02 Jun 2026

Paul

The stay was as good as it gets and at a reasonable rate. The breakfast was awesome and the staff were great. I will stay there again and every time I go through that area

Friends_and_family Family

10/10

Exceptional

01 Jun 2026

Daniel

A little older than most Holiday inn locations. The curtains were broken and easy to see in room.

Family

10/10

Exceptional

01 Jun 2026

Dawn

Enjoyed staying at the property but did not like all the questions about my service dog…wanted to charge me for having them with us

Family

10/10

Exceptional

31 May 2026

Omeima

All was good

10/10

Exceptional

31 May 2026

JOANNA

Clean rooms, helpful staff, very welcoming

8/10

Excellent

31 May 2026

Arelis

The room was clean and comfortable. The only aesthetic issue was that the bathroom door was damaged at the bottom and could use some repair. The shower curtain also wouldn’t stay in place, which was a bit inconvenient. Other than that, my stay was pleasant. The few interactions I had with the staff were friendly and welcoming, which I appreciated. Overall, a good experience with a few minor maintenance issues that could be addressed.

Partner

10/10

Exceptional

29 May 2026

John

Clean room, Great Staff, Good Breakfast.

Self

2/10

Poor

28 May 2026

Markus

Meeting expectations: comfortable beds, clean linens and ok breakfast. Disappointing: Facility is neglected and needs significant maintenance, no towels in gym, no water in dispenser, dirty walls, floors, and facilities. Room safe were disabled. Bathroom fans didn’t work.
Worst part: When we checked in, we were told the keycard machine was broken, so one of the hotel employees had to open the room doors with master keys. No ID checks as people come and went during the day!

Family

2/10

Poor

27 May 2026

Dario

They didn’t have keys so the staff had to open the doors for you and i ask for a late check out first time in my life that someone said no super rude

Self

2/10

Poor

25 May 2026

Kelsey

The staff was very rude. They put a whole deposit on your card, which is typical but they won’t let you use cash. They will cancel your reservation before you even check in.

And then have the audacity to be rude. I will never recommend this hotel or stay here again.

10/10

Exceptional

25 May 2026

Gary

Great hotel stay !!

Self

6/10

Pleasant

22 May 2026

Darren

Hotel served its purpose. It was clean and the breakfast bar was serviceable.

Partner

6/10

Pleasant

21 May 2026

Cherylita

The property should be maintained better and wiped. The single elevator was dirty. My room had visible dust. The breakfast area wasn't cleaned up after people for more to sit and eat.

Family_with_children

2/10

Poor

19 May 2026

Rachel

This has been one of the worse we have stayed at, very dirt, and worn down, very disappointing

8/10

Excellent

17 May 2026

Marcia

Staff was courteous and helpful.

6/10

Pleasant

17 May 2026

Gino

It needs a better cleaning services

Family_with_children

4/10

Poor

16 May 2026

Sheena

The staff is very friendly however, this hotel is a bit run down to to be a Holiday Inn. This is probably one of their dirtiest locations.

Family

10/10

Exceptional

13 May 2026

kenneth

Great breakfast, clean and easy to get to

8/10

Excellent

12 May 2026

Alexander

It was clean and parking was easy but they have rules I did not have a heads-up about. “No locals” can stay only “out of towners” 32 miles away or more. I just made the cut. That was weird

Self

8/10

Excellent

12 May 2026

Grant

Room was comfortable. Bathroom was grimy in the corners. Property in general is really showing its age. Dining room chairs were so gross we could not sit in them and ate breakfast in the lobby area instead. Surprised that IHG allows a property to look like this.

Partner

10/10

Exceptional

11 May 2026

James

Easy, friendly check in/staff. Clean room and wonderfully comfortable bed. Breakfast was beyond expectation. Great job Holiday Inn Express

Partner

8/10

Excellent

10 May 2026

Prema

Break fast was great, a lot of varieties. Hotel was great. Front desk staff was very friendly

8/10

Excellent

09 May 2026

Jeffery

Our check-in was warm and friendly. The Nigerian gentleman who helped us was fantastic and took time to converse and offer some suggestions for meals during our short stay. I feel as if he was our friend. How many times does that happen? We would stay here again to visit withhim again.

Partner

10/10

Exceptional

07 May 2026

Mansi

Comfortable beds, clean room, decent breakfast and awesome staff

Family_with_children

6/10

Pleasant

05 May 2026

Dearra

The bathtub and bathroom were poorly cleaned. No fault of the hotel, but there was a track and field race in town so lots of loud teenagers throughout the day and night. The hotel only has one elevator, so there are a bit of longer waits for the elevator.

Partner

2/10

Poor

05 May 2026

karen

Awful property. Mold in bathrooms. Made reservation asked for non handicap room. Said we're full. They were not. Dirty cleaning rags left in room . When I went down and took them to rude man at front desk. He didn't care at all about the dirty room or rags. Very unprofessional staff. Don't ever stay here!

Self

10/10

Exceptional

04 May 2026

Michelle

If you are looking for a clean, safe place to spend the night, this is the place. Breakfast was much better than most, with lots of fresh, hot, good items to choose from. Staff was friendly, parking was easy and safe. Definitely will stay here again..

10/10

Exceptional

03 May 2026

James

Fresh breakfast for free; staff were friendly and excellent location with food options nearby and easy access to highway.

Partner

4/10

Poor

03 May 2026

Linda

Breakfast was just ok. There was a large group checking in with only one person working the desk. We waited at least 20 minutes to check in.

8/10