Name: Comfort Suites Hummelstown - Hershey
Address: 320 Milroy Road, Hummelstown, 17036, US

6/10

Pleasant

23 Jul 2026

Tequia

One staff said we could do early check in amd late checkout then when we returned, the next staff said it wasn't possible, no linens for sofa bed in room. Room was very clean. Construction near entrance made it confusing to get in.

10/10

Exceptional

20 Jul 2026

Carol

Close to Hershey, clean nice big rooms.

Family_with_children

8/10

Excellent

19 Jul 2026

Gerardo

Location and service was good.

Family_with_children

6/10

Pleasant

15 Jul 2026

Jeffrey

It was ok, but

10/10

Exceptional

08 Jul 2026

Lonna

The breakfast & pool were great. Rooms were comfortable & clean.

Family_with_children

6/10

Pleasant

07 Jul 2026

Stefan

One of the bath towels had a red stain on it, looked like a blood stain, but not sure.

Partner

10/10

Exceptional

07 Jul 2026

Ronald

Loved everything

Family_with_children

6/10

Pleasant

05 Jul 2026

Marcia

My room fit up to 6 people

Family_with_children

6/10

Pleasant

05 Jul 2026

Natalie

Good breakfast and staff was very efficient. The hotel itself was not great. The top covers on the bed were covered in gnats but just thru it on the floor. Then the toilet kept doing this whining noise that wouldn’t shut off after flushing. Very limited towels in the pool area and key cards kept not working. The staff tried to help but very limited things they could do with it being a holiday weekend.

Friends_and_family Family

2/10

Poor

03 Jul 2026

Jenna

Upon entering the lobby, there was such a terrible stench.. awful. Smells throughout the property, the elevator, hallways, the room… All strong and different. The comforter had a stain, the bathroom fan sounded like it was going to explode, the trim on the inside of the door was oddly missing paint in a 6 inch section near the lock.. I couldn’t stay there. I didn’t even want another room. I didn’t unpack. I left the property and went somewhere else.

2/10

Poor

03 Jul 2026

Danielle

Our toilet overflowed multiple times onto the bathroom floor because the toilet did not flush properly. We were told there is nothing they can do and handed a plunger to use every time the toilet needed to be flushed. The showerhead was broken and sprayed water everywhere. The pool was very small and not well maintained. We were not offered another room. We were told each day there was no manager on-site to speak to. We booked that particular room because it could sleep 5. The pullout couch had springs poking through the mattress We canceled our plans and left a day early. Super disappointing experience especially because we were not even offered the opportunity to speak to a manager. They were reported to the better business bureau.

Family_with_children

4/10

Poor

02 Jul 2026

Gabriela

I was very disappointed. Many of the reviews were positive ( clean ) . We were at this property this week from Monday to Thursday ( family trip with 3 kids ) The room was not clean at all, I tried my best to stay positive, staff tried to find me a clean room however the other rooms looks the same, I have to clean the room by myself. Breakfast was very simple, I will not recommend the eggs. I’m sorry but it wasn’t pleasant at all staying in that place. I will definitely not recommend specially if you are trying with small children.

Family_with_children

8/10

Excellent

29 Jun 2026

Rahkeera

On night when I called the front desk that to assist me with the television because it was not working, they asked me to change the HDMI cord around which I was not doing. It was 10 o’clock at night and I was very tired so I went to bed without television. When I returned to the room on the following day, I let the front desk know that the TV was not working again. She asked me to do something with the cords. I then proceeded to ask her to come to the room because that is not my job she came to the room and she asked if I would switch rooms because it was a little late and I was exhausted from my daily activities I refused. She’s then proceeded to say that she cannot assist me if I was not gonna switch rooms therefore we spent our entire time without television in our room.

Friends_and_family Family

4/10

Poor

28 Jun 2026

Jeanne

Bright lights in front parking lot were unnecessary and made sleeping difficult. Mattresses were lumpy and uncomfortable. Swimming pool was a very small size, more like a large hot tub. Location of hotel was not great, off an exit of 322 next to a pediatric medical clinic and nothing else. It was nice that a breakfast was provided and the price was fair, but I can’t recommend this hotel,

Family

10/10

Exceptional

26 Jun 2026

Ken

This hotel was clean and the rooms were spotless. The bed was very comfortable. The breakfast was decent and had something for everyone.

Partner

10/10

Exceptional

26 Jun 2026

Mike

great stay but the coffee could be better

Friends_and_family Friends

10/10

Exceptional

26 Jun 2026

Maria

The hotel is very clean, and it has a little bit of everything. The pool was small, but very well maintained. We only used the pool and laundry room and they were very clean. Our room was very spacious, clean and was cleaned and replenished every day without fail. The staff was very polite and always happy to assist. I visited with family and if it wasn't because it was fully booked we would gave stayed longer just to enjoy the hotel and visit things near by.

Family_with_children

8/10

Excellent

26 Jun 2026

Glenda

For some reason they booked us in a handicapped room….. not a big deal but someone else might have needed it…. The eggs were put out cold every day and the sausage was burnt and hard.. other than that everything else was OK

Friends_and_family Family

10/10

Exceptional

17 Jun 2026

Jessica

Great hotel for the price! Especially thankful for two beds + a pull-out sofa for our family of five - this is hard to find! Continental breakfast was good, room had everything we needed.

Family_with_children

10/10

Exceptional

11 Jun 2026

Elie

Loved it!!!

Family_with_children

10/10

Exceptional

04 Jun 2026

Alex

Breakfast was good, pool was nice and warm. Staff was great; pretty clean facility. Would stay here with my family again

Family_with_children

10/10

Exceptional

02 Jun 2026

Martin

Very nice and area beautiful

Partner

8/10

Excellent

01 Jun 2026

Michael

Coffee machine ran out of coffee. Had a handicap accessible room. Was ok but didn’t request it

Family

10/10

Exceptional

30 May 2026

VIVEK

It was a pleasent stay.

8/10

Excellent

30 May 2026

Mitch

It was fine

Family_with_children

6/10

Pleasant

29 May 2026

Leigh

Through no fault of the property, there was a kids soccer tournament. There was trash left by children in the hallway, a lot of noise, etc. We weren't at the hotel much during the day but the room was cleaned when we got back. The front desk attendant was very nice. With the amount of people for breakfast, there wasn't very much left by 9:00 am and not restocked.

Family

10/10

Exceptional

28 May 2026

Brian

It was wonderful. Clean rooms, breakfast was delicious.

Partner

10/10

Exceptional

23 May 2026

Maribeth

Parking was easy, food was good.

Friends_and_family Family

10/10

Exceptional

21 May 2026

Maribeth

It was clean, and the breakfast food was very good. I would recommend the hotel.

10/10

Exceptional

19 May 2026

Maribeth

Breakfast menu was fresh, parking was not a problem.

Friends_and_family Family

8/10

Excellent

18 May 2026

Michael

The room and staff were super nice, breakfast was very tasty and accessible. Key card didn’t work some of the times and had some issues with getting into room and pool, but staff helped and overall good stay

Partner

8/10

Excellent

18 May 2026

Melissa

plenty of parking. Close enough to the attractions without having to deal with the traffic of being by the attraction

Friends_and_family Family

10/10

Exceptional

04 May 2026

Percy

Great stat

Partner

10/10

Exceptional

03 May 2026

Anne

The free breakfast options

Family_with_children

8/10

Excellent

26 Apr 2026

Sarah

The stay for the purpose of the stay

8/10

Excellent

15 Apr 2026

Ken

Comfortable room. Breakfast and coffe were good.

Self

8/10

Excellent

14 Apr 2026

Laura J

No continental breakfast was available at this location. That would have been nice.
Room temperature/air conditioning/heat was good. Nice bathroom. King size bed was very comfortable.

Business

10/10

Exceptional

28 Mar 2026

Syctrilas

My new favorite place to stay when I visit the grandkids!

Partner

8/10

Excellent

28 Mar 2026

Courtney

The carpet and walls in the hallways were definitely worn, but our room was very clean and in good repair. Beds and pillows were comfortable and well cleaned. No complaints.

Breakfast had typical options, our family of 5 was satisfied.
Coffee was disappointing and smelled/tasted weird. Water was almost undrinkable - BYO Bottled Water!

Family_with_children

10/10

Exceptional

22 Mar 2026

Capri

Vey nice clean ,the furniture can be up dated, but other than that my stay was good and breakfast was good

10/10

Exceptional

19 Mar 2026

Carol

Pit was awesome

10/10

Exceptional

03 Mar 2026

James

Large, comfortable rooms, excellent breakfast, and ample parking make this a great choice if traveling to the Hershey area.

Friends_and_family Friends

10/10

Exceptional

01 Mar 2026

Jennifer

Rooms are very clean and spacious. Staff is very friendly

Self

4/10

Poor

21 Feb 2026

Bernadette

The breakfast was cold and the food was old.

10/10

Exceptional

17 Feb 2026

Melissa

Room was spacious, bed comfortable, bathroom clean

Partner

6/10

Pleasant

27 Jan 2026

Andre'

It was a wonderful stay. Nice room, great breakfast, & clean facilities. Only issues - no ATM, couldn't charge snacks to purchase, and wasn't allowed to charge snacks to room. With the severe weather rhis was my issue.

Leisure Self

8/10

Excellent

19 Jan 2026

Jenna

Room is clean and beds are comfortable. Fire alarm went off at 6am for probably 10 minutes and woke us all up. The front desk said they weren’t sure why when I called.

Leisure Family

2/10

Poor

17 Jan 2026

Bradley

Worst place to stay at

Leisure Partner

8/10

Excellent

12 Jan 2026

David

Rooms were clean, property was nice, food place to stay but the staff stood around talking during breakfast and advised thy weren’t refilling items that were gone even though there was still 45 minutes left in breakfast time.

Partner

10/10

Exceptional

03 Jan 2026

Colleen

Clean rooms, easily accessible, plenty of parking

10/10

Exceptional

02 Jan 2026

Khadga

Very good breakfast

8/10

Excellent

28 Dec 2025

Melani

We had booked three nights; however, we stayed only two nights and left early because our children refused to continue the stay due to the poor experience.
The breakfast menu was very poor. The same menu was served every day with no variety. For a family stay, this was disappointing and did not meet our expectations.
Additionally, when we requested towels, we were told to come to the reception and collect them ourselves. This was very inconvenient and reflects poor housekeeping service.
Because of these issues, our overall experience was uncomfortable, and it affected our family vacation. We hope the hotel management will take this feedback seriously and improve the quality of services for future guests.

Friends_and_family Family

8/10

Excellent

25 Dec 2025

Leonor

The breakfast wasn't changed it was leftovers and no changes in the menu.

Business_and_leisure Family_with_children

10/10

Exceptional

22 Dec 2025

Karen

Quiet; Easy check in and check out

Leisure Family

10/10

Exceptional

18 Dec 2025

Eugene

It was a great hotel to stay at and would do so again! Close, comfortable, and convenient to the event I was attending.

Self

10/10

Exceptional

17 Dec 2025

Jolene

Enjoying our stay. Building is very clean. Housekeepers and other staff are very nice and welcoming. The pool and the gym look very nice and clean as well. My service dog was welcomed as well. I would definitely recommend staying here and ill definitely be back to visit again.

Leisure Pet

2/10

Poor

15 Dec 2025

Anna Maria

There was no heat in 2 rooms they charged me into and then could not accommodate me. They had a person staying in a room he/she DID NOT pay for and could not figure out how they got there!
At MIDNIGHT, with 2 toddlers and 3 adults we had to go find another hotel to stay in!
The hotel manager has been avoiding my call for over a week now! TJ…this is not how you run a hotel!!! And by the way, you and your staff should make sure others can’t understand what you are saying when you are speaking Spanish!
He is now trying to say we stayed both nights when we didn’t even stay 1 night!!!
Shame on you and your staff for lying!!!

Leisure Family_with_children

2/10

Poor

08 Dec 2025

Lisa

This property is in the heart of big industrial warehouses and alongside a busy highway artery. Loud traffic noise at night - especially trucks. Only one shopping area nearby with only a couple of fast food eateries. Clean enough but no turn down service to tidy room. The site attracts jr. high & high school athletic teams and the type of people involved with these groups are not A-class - more like D/F class people who allowed their delinquent kids to run throughout the hotel and disturb guests with no control. Kids were kicking soccer ball in entire hallway @ 11:00 p.m. Hotel management did little to control the situation. Beware of this place.

Leisure Self

6/10

Pleasant

08 Dec 2025

Crystal

Poor check- in- after 3 attempts to get in our room, lock cards did not work.
Was switched to another room. Next day when we went for breakfast door keys once again did not work, front desk person had to help us again. Understand this is a common inconvenience for those who stay.

Friends_and_family Friends

2/10

Poor

03 Dec 2025

Lesone

Oh my... I don't know where to start... when me and my family checked into our room. My wife saw some kind of bug on the wall and we look closer and it was a freaking STINK BUG!!! I was able to manage to get it into a water bottle and throw it out and then guess what happened when I went back into the room... another STINK BUG on the wall! My wife said we will have to leave this hotel and I asked for a refund and they refuse and only would move us to a different room. We had to make sure everything... our bags and jackets and shoes were all put in one place in case another STINK BUG shows up. We were happily to check out early in the morning right after breakfast. Only good thing I can say... their breakfast wasn't too bad but that STINK BUG really made the whole stay at the hotel... NOT GOOD! I won't stay another Comfort Suites again anywhere!

Friends_and_family Family

8/10

Excellent

02 Dec 2025

Linda

Yes the room was clean but the best part was the breakfast. The eggs and sausage were the best I ever had at a hotel!

Leisure Friends

8/10

Excellent

01 Dec 2025

Shailendra

Everything is good

Leisure Family_with_children

10/10

Exceptional

28 Nov 2025

Karen

Friendly staff and room was clean and warm

Leisure Partner

6/10

Pleasant

23 Nov 2025

Rani M

Room service staff were chatting loud just outside the rooms in a weekend morning!

8/10

Excellent

22 Nov 2025

Kimberly

Service was great. Had to wait a few minutes for employee.

Leisure Family

10/10

Exceptional

22 Nov 2025

Damir

yes

10/10

Exceptional

19 Nov 2025

Andrew

Great hotel

Leisure Partner

6/10

Pleasant

16 Nov 2025

Armaghan

the AC noise was high, I couldn't sleep well at night, the bed was not clean.

Business

10/10

Exceptional

16 Nov 2025

john

yes

Friends_and_family Family

10/10

Exceptional

14 Nov 2025

Judith

Room was spotless and available early for check in.

Business Family

10/10

Exceptional

13 Nov 2025

Amanda

Lovely, spacious room with a couch area, a very comfortable bed and quiet air conditioning. Bathroom and accessories were great. Beautiful cooked breakfast, with lots of variety. Great value for money. Would definitely stay here again.

Partner

10/10

Exceptional

12 Nov 2025

Lynne

The staff was incredibly especially the lady that checked us in. She was wonderful

Leisure Family

10/10

Exceptional

10 Nov 2025

Jeffson Ritchy

Nice and easy

10/10

Exceptional

09 Nov 2025

Eileen

Room was cleaned to perfection. Crib was waiting in the room with bedding upon check-in. Free breakfast was good and parking was free and easy. Pool was warm. Night clerk was extremely helpful. Great place to stay near Hershey Park!

Leisure Family_with_children

6/10

Pleasant

09 Nov 2025

Jordin

Room was okay, house keeping can definitely step it up. Noticed hairs and stains on a few surfaces especially in bathroom.The bed was clean and comfortable which is most important.

Friends_and_family Family

10/10

Exceptional

09 Nov 2025

Trudy

All of the above

10/10

Exceptional

31 Oct 2025

MATTHEW

STAFF WAS GREAT!!!

Business Self

10/10

Exceptional

27 Oct 2025

Sonny

yes

10/10

Exceptional

27 Oct 2025

Megan

We decided to extend our stay an additional night because the hotel was wonderful for a small family and had plenty of space to stretch out.

Leisure Family_with_children

10/10

Exceptional

27 Oct 2025

Leslie

The person on the front desk was excellent. She went out of her way to make sure she had an accessible room for my husband, even though we didn't initially request one. She even kept looking after we left and ended up switching our room. She was friendly with our daughter and had a great personality. She set the tone for the whole stay and it was wonderful. Especially enjoyed the waffles for breakfast.

Friends_and_family Family

6/10

Pleasant

24 Oct 2025

Sherilyn

Construction getting to and from the hotel was awful. The hotel was overpriced for the quality. It was just average.

Leisure Family

10/10

Exceptional

19 Oct 2025

Bo

Like the suite with two queen beds and one sofa bed, good for family trips, price is also friendly.

Friends_and_family Family

8/10

Excellent

17 Oct 2025

Denise

Clean and plenty of room

Family

10/10

Exceptional

16 Oct 2025

Ashley

Great

10/10

Exceptional

15 Oct 2025

Kathleen

Parking was easy and we always love a hotel breakfast with waffles!

Leisure Family

8/10

Excellent

14 Oct 2025

Blaine

Bacon bacon bacon

Leisure Partner

4/10

Poor

14 Oct 2025

susan

The only plus is that is was a nice size room. The hotel needs work done in it. Spent 3 nights there. Saturday night was pricy. Over $345 before tax. Housekeeping never cleaned out rooms. Each night when we got back to the hotel we had to go to the front and get more towels, coffee and toilet paper. The area is not the best. No restaurants or stores near by. I would not recommend staying here.

Partner

10/10

Exceptional

11 Oct 2025

LeeAnn

The parking was easy and close to the entrance . The room was spacious and clean. The Buffet breakfast was very good.

Leisure Family

10/10

Exceptional

09 Oct 2025

Cindy

very clean. Only problem was there was a bright light outside the room on the front of the building that made it hard to darken the room.

Partner

8/10

Excellent

08 Oct 2025

Matthew

Clean room, helpful staff, nice continental breakfast. Comfy beds but the couch bed mattress was thin and worn as were its cushions. The room was clean but could use some upgrades to furniture. Shower pressure was high and water heated up nicely. Staff did not fill facial tissues but everything else was refilled or replaced.

Leisure Family_with_children

10/10

Exceptional

06 Oct 2025

Kristina

Nice breakfast with good options! Pleasant staff. Helpful too.

Leisure Friends

8/10

Excellent

03 Oct 2025

Lois

We were in town for a concert in Hershey so the location was great and the hotel was also great…would stay again.

Friends_and_family Family

10/10

Exceptional

28 Sep 2025

Lindsey

Would definitely stay again

Room was clean, beds were comfy. Quiet hotel!

Friends_and_family Family

8/10

Excellent

27 Sep 2025

Chad

We had a really nice time! The staff was super friendly and the breakfast was great! The pool was clean and relaxing! Our room was nice, but you could definitely see the wear and tear from years of use. Our room was only cleaned 1 of the 4 or 5 days we were there. Other than that, it was a really nice stay. The location was perfect since it was only about 15 minutes from everything we did! Would definitely stay again.

Partner

10/10

Exceptional

26 Sep 2025

VLADIMIR

Me and the cousins was up there for the Hoozier show Friday and won slayer show tickets for the next night. We went back to the room. And ordered Taco Bell as we were very hungry

Leisure Family

10/10

Exceptional

22 Sep 2025

John

Like it

Leisure Friends

10/10

Exceptional

21 Sep 2025

Michelle

The room was very spacious, clean, and updated, and the included breakfast was very adequate including hot options as well. We will definitely stay at a Comfort Inn and Suites again when traveling.

10/10

Exceptional

21 Sep 2025

Linda

It was convenient and the price was good.

Leisure Family

10/10

Exceptional

18 Sep 2025

Victoria

Have stayed here in the past and enjoyed it every time. Will be back the next time I’m downstate.

Leisure Family

6/10

Pleasant

14 Sep 2025

Nadine

Issues with hotel issues

The phone in the room did not work. The toilet almost overflowed, and we couldn't call the front desk from the room. They never fixed the phone. Room smelled of something I couldn't figure out what it was. When checking out, no one was at the front desk for some time because other people's room keys were just left on the front counter. This meant that if someone came into the hotel, they could grab a key go to the room, and do who knows what they could do to the room, and the only information would have been mine. And then you would complain to me and possibly make me liable for any damages I did not cause. Not a good policy for front desk staff. I probably not use a Comfort Inn again.

Friends_and_family Family