Name: Best Western Chocolate Inn at the Park
Address: 1200 Mae Street, Hummelstown, 17036-9169, US

10/10

Exceptional

03 Aug 2026

Samantha

Everything was fantastic. Our room was newly renovated and perfect. I was delighted to find a hotel with a family room option and not have to worry about the availability of adjoining rooms. Every staff encounter was extremely pleasant. Breakfast was pretty standard but good. Yes, it was clear there were renovations taking place but that in no way had any kind of negative factor in our stay. Honestly, if you are going to complain about a hotel making renovations, you should take your business elsewhere!! This hotel was wonderful from start to finish. Super close to everything we were in town for (HersheyPark, chocolate world and the Guns N Roses concert). If looking for a close local place to eat, Arooga's was amazing for a later evening bite and The Soda Jerk for lunch - Cat was amazing!! Do not let the negative reviews sway you because of the renovations, the updated rooms are well worth it, I imagine once finished this hotel will be absolutely beautiful!! Almost forgot, the welcome committee was our favorite thing!

4/10

Poor

03 Aug 2026

Heather

Property was being renovated. I didn't see the notice when booking because it was at the very bottom of the page. Elevators were very dirty from the construction crews. The location of the property was great.

4/10

Poor

02 Aug 2026

Susan

Unfortunately, our stay was disappointing. When we checked in, our room phone didn’t work and we had no Wi-Fi service . We reported both issues right away. While the front desk responded promptly which we appreciated, the phone was never returned to our room and the Wi-Fi was never fixed.
The next morning, we found body hair on two of the three bath towels. Even more concerning, the shower head came apart while I was showering, and a metal screw and a piece of plastic attached to the screw flew off when I turned on the shower and hit me on the head. We did noticed that the water pressure coming from both the sink and shower was overly forceful . I gave the screw to the employee at check-out and briefly explained the issues we experienced during our stay before leaving.
I hope these concerns are addressed so future guests have a better experience.

6/10

Pleasant

01 Aug 2026

John

This facility would be much nicer, IF during their renovation the premise was CLEANED UP.
Debris all over the parking lot, construction materials throughout facility, housekeeping was lacking all over.

2/10

Poor

31 Jul 2026

Molly

Terrible condition! Dirty, under construction, boards with nails lying in the parking lot. Just terrible overall. Would never go back, do not recommend!

6/10

Pleasant

30 Jul 2026

Elaine

Hello… well first off we were never told that the place would be under construction during our stay (which made our mornings loud and early) 2nd the WiFi didn’t work..3rd the bigger shower head in our room didn’t work as well was broken….4th the televisions in the room couldn’t be used at the same time as the remotes would change both tvs regardless what room u were in. 5th we couldn’t get ice at our disposal! Over all if these things weren’t a factor our stay would have been 5 out of 5

4/10

Poor

29 Jul 2026

Sharwon

I was highly disappointed to arrive to the hotel to find that it was under construction! Ugh definitely would not have been my preference. On a positive note the room we got was a new reno. It was lovely and the complimentary breakfast was good as well.

Some negatives:
Short staff
Upon arrival, it was a ghost town and when the front desk person arrived, it was not a warm welcome.
And apparently beds are not made as part of “turning down” a room. only new towels are given and garbage taken out. Not sure that is related to construction or a new thing with hotels. But, that is unfortunate.

8/10

Excellent

26 Jul 2026

Deborah

The hotel is currently remodeling but it was nice and clean. Friendly staff. Nice breakfast. Comfortable beds.

2/10

Poor

23 Jul 2026

Katherine

I really have nothing good to say about this place. There was no gym The pool was disgusting. It had mold on the walls. The rugs were soiled . The elevator was dirty and got stuck on it. . I wouldn’t call it renovation I would call it a complete shambles. . It looks like a war went through that place outside.
There was trash outside and broken sidewalk while the one that you walk into the whole parking lot was upside down was a mess. .
I had no microwave in my room. The refrigerator was OK and my air conditioner worked which was a good thing but no hangers.!!!
The hallways had reels of electric wiring!
just stuff left everywhere The only plus is that my room that I stayed in must’ve been remodelled that’s the only nice thing to say
Yet, when you walked off the elevator there were wires that were hanging. They were twisted up but I believe lights had to go on now. Just unbelievable. If I knew this I would’ve never went there. I I hope next time I do go that I get something off for this.
this place is a HIPAA nightmare

2/10

Poor

23 Jul 2026

Winter

This is a property completely under construction. We had a fridge that didn't work, a leaking ac, smelled of paint everywhere, pool has so many chemicals in it you cant see the bottom. No microwave, no internet, no working lamp or fridge, construction crew leaving osha a field day with construction equipment and chemicals in the stairwell with no signage or safety precautions. Elevator got stuck several times. Please DO NOT STAY

6/10

Pleasant

20 Jul 2026

Jessica

The staff at the front desk was very friendly and accommodating when we had to move rooms due to power issues. The breakfast options were normal for a hotel and the room itself was nice despite some cleanliness issues. As of our stay (July 2026) the hotel is under massive renovation. If you’re looking for a hotel with many food options in the area, you’ve found the right place! It is close to Hershey attractions yet away from the hustle and bustle with it being tucked away. Also an amazing shopping plaza with a variety of different stores. I would love to see what the hotel looks like after renovation.

Partner

10/10

Exceptional

20 Jul 2026

Barbara

Very clean, smelled clean. Beds were comfortable. Great location. They are doing some construstion but it didnt affect out stay

Friends_and_family Family

6/10

Pleasant

20 Jul 2026

Laura

We booked our room for a party of 4 and we did not have towels for 4 people. Frustrating because when we realized in the evening no one was at front desk and the hotel has no phones in the new rooms. Not the best visit.

Friends_and_family Friends

6/10

Pleasant

09 Jul 2026

Lindsey

Hotel is heavily under renovation but our room was clean and updated. Check in staff was great!! Our issue was that the fire alarm went off for about 30 seconds at 1230am startling us awake. The stairs leading down to the lobby was riddled with construction materials. At about 1am the power went out and stayed out until 5am. We were on the 7th floor and it was rather warm. The staff did not offer an explanation about these disruptions. Breakfast was okay standard free hotel breakfast. Probably won’t stay here again.

Family_with_children

6/10

Pleasant

08 Jul 2026

Cathy

The staff was nice although they were understaffed the front desk person seemed to do everything . We were only there because we lost our electricity. They ate very outdated but are under construction so that will probably change eventually. Pretty nice breakfast waffles, bagels, muffins, eggs ,sausage , cereal , oatmeal , danish , ok, apple juice , tea ,coffee, but they did run out of French vanilla creamer 😖. Pool was very generic with white plastic chairs 😳 the towels were pretty horrible but the water temp was nice . They did have a handicap lift which I thought was nice . I liked the 24 hour coffee bar which also had ice water 🤗

Partner

2/10

Poor

07 Jul 2026

Purti

Horrible. I wish I could give negative

Family_with_children

2/10

Poor

03 Jul 2026

Eric

Hotel is in the process of rehabilitation and construction. This hotel should not be occupied for safety conditions and a very unpleasant stay with loud construction starting at 7am, building materials on all floors and wires hanging from the ceilings.
Elevator works half the time, breakfast was poor also with a roach that ran across the counter. The hotel website as well as expeda does not inform the traveler that the hotel is under construction. Very unsatisfied with my stay and no attempt was made for compensation for the inconvenience and a very unpleasant stay.

Partner

8/10

Excellent

02 Jul 2026

Jerry

Great place to stay not too far from Hershey park

8/10

Excellent

01 Jul 2026

Julieyana

The hotel.was under renovations in which I was not aware of. The lift was stuck at times and wires.were dangling off the ceilings. Thank goodness, the room was clean and comfortable. Breakfast were the same almost every single day. However, the hotel provides 24hrs beverages which includes hot beverages. The hotel would ve very nice and valued for money without the renovations.

Family_with_children

2/10

Poor

30 Jun 2026

Angelica

Property is being renovated. Do not recommend staying there right now. We were locked out of our room, elevator issues with a resolute of being stuck in one, only ice machine was on a floor that should not have been open to the public. Food wasn't good, hours for breakfast was only until 9am.

6/10

Pleasant

29 Jun 2026

Grace

I appreciate that I was able to check in after midnight. However, I dont like the fact that no one came to my room to bring me clean towels or utilities. Also, they were doing construction next door to my room, so every morning at 7am, there were banging amd hammering on the walls and so much noise. It was horrible after being up all day and night the day prior. All I wanted was a good sleep and some rest. But yhe staff was nice. I also wanted a late check out, called the front desk they had no clue on how it worked.

Family_with_children

4/10

Poor

29 Jun 2026

CANDICE

The first problem with this Best Western was the lack of signage. I ended up in a shopping center, because there was no sign on the road to the motel. When I arrived at the motel, after seeing it from the shopping center, there were absolutely no signs on the building. I had to walk in and ask if it was the Best Western. The desk clerk argued with me and said oh there are signs, so I drove around the whole building and there were no signs. The luggage carts were in terrible shape, the hotel was being renovated, so there were construction materials in the lobby, etc. The floor I was staying on had been renovated already and was pretty nice. The room had no microwave, no shower cap, only one chair, no table, just a desk. There were no drawers, just cabinets and shelves in which to stack your things. There were no hangers at all, no phone in the room by which to call the front desk if necessary. Constant construction noise, even on Saturday. No outdoor space to sit and sip a drink, not even a grassy patch. Very few ice machines - I had to go down 3 floors to get ice. The elevators were incredibly slow and had signs in them warning people not to try to stop the doors when closing because they might get stuck!
The breakfast was fine and the breakfast attendant was very nice.
In general, I have to say this place was not nice at all. I don’t think I’ll be staying at another Best Western.

Partner

6/10

Pleasant

28 Jun 2026

Lynne

The hotel was okay, but was undergoing renovations, so a lot of the halls had wiring being run so ceilings not together. The elevator had difficulty shutting until door pushed back in to retry closing by construction worker. The fire alarm went off at 7am and scared us half to death. Fortunately no fire. The key cards did not work for one of the rooms so had to be replaced. Everyone was very nice, but NOT a relaxing stay!!!!

Family

8/10

Excellent

28 Jun 2026

Juan

The hotel is comfortable. It is going renovation so it was not clean, but the rooms are new and spacious

Family_with_children

8/10

Excellent

27 Jun 2026

Patricia

Our room had just been updated. It was very clean. Parking was easy. The Reno work being done throughout kicked up dust in the elevators but when the work is complete it will be a lovely hotel to visit again. It was close to the Hershey Center for games or concerts and close to Hershey Lodge for dining.

10/10

Exceptional

25 Jun 2026

Gary

did not eat breakfast. Parking was safe

Partner

6/10

Pleasant

22 Jun 2026

Deborah

They are in the middle of major construction and it shows. Pleasant staff and amenities.

Friends

8/10

Excellent

21 Jun 2026

Joanne

Everything was find until the day we were leaving. The power went out and being on the 7th floor it was difficult for me to walk up and down the steps twice. They did not have a generator and while I realize a generator would not operate elevators it would have been nice having extra light in the room. Also they were remodeling lower floors and the doors were open to the steps and the dust was irritating my granddaughters allergies. Also due to the power outage we left items in the room; the staff was kind to contact me we were already on the turnpike headed to Pittsburgh. I did pay to have the items sent to me at my expense it would have been nice to get it sent for free due to the circumstances.

Family_with_children

6/10

Pleasant

20 Jun 2026

Andrew

Please excuse our appearance we are under construction.

I can fully appreciate a property that is trying to update their amenities and rooms. I am okay with the boxes and wires and the other things that come with a large project. The problem comes when fire doors in to the stair towers are blocked open by long pieces of trim. This was on several floors. There was also equipment and supplies stored in the fire towers. This is an absolute hindrance to egress during and emergency. We did have to use the stair tower due to the fact that the elevator was not working on two different occasions (trapping people on one of them). Another safety note the crash bar on the back door was tapped down leaving in unlocked. The night time staff knew this as she used the door to come in from the back parking lot where there was a cargo truck parked with someone sleeping in a hammock in the back (the door was open). On a lesser note there was dust everywhere. The air conditioner was not working in our room. I did mention this to the staff and never heard back.

This leads me to the staff. I don't appreciate the staff using profanity out in public (F**k) this was the night time staff member. She was ranting about something while we were eating dinner (wife and kids youngest is 7).

Family_with_children

2/10

Poor

16 Jun 2026

Robert

Reserved room as xmas gift in december for arrival on may 30 2026. 'when they arrived nothing was mentioned that there were extensive renovations being done. while walking to their room(s) there were open holes in the hallway ceiling and an open wire box above their room door with wires exposed, when this room was reserved there was no mention of extensive renovations during the time of their stay. we reached out to the hotel when we received the pictures of the on going renovations and they informed my sons that the room was booked by expedia and to take the matter up with them because they were supposed to have posted information about the renovations. when this reservation was made there was no notice. when contacting expedia their reply was that they stayed in the room so nothing could be done to remedy this situation...i.e. credit for part of the stay. if expedia wont make this right....i think best western should.

Partner

2/10

Poor

16 Jun 2026

Walter

Nothing

10/10

Exceptional

11 Jun 2026

Ryan

Doing some remodeling but place was nice, little tucked away hotel from the main road. Cute little pond with some ducks 😍

Family_with_children

10/10

Exceptional

10 Jun 2026

Marvin Glenn

Renovations were ongoing at the time we stayed, so the outside, common areas, and especially the elevators were unkempt. But, our floor was newly renovated and looked awesome and new and everything worked great. The front desk, housekeeping, and breakfast staff were extremely nice and helpful, they were the stars here. The breakfast was very good and was well attended to. Very convenient to the Hershey’s attractions, which is why we were there. You can tell that when the renovations are done, this hotel will be awesome.

Family_with_children

10/10

Exceptional

10 Jun 2026

Clarence

Room was nicely renovated and clean

Friends_and_family Family

4/10

Poor

08 Jun 2026

Sandra

Upon checking in, the woman at the desk tried to give me a room with no wi-fi. I told her that needed to be changed because that's not what I had reserved and paid for. She fixed it but I shouldn't have had to ask. The shower was dirty and the floor of the tub has no traction. Lawsuit waiting to happen. Water pressure is minimal.

Family_with_children

8/10

Excellent

07 Jun 2026

Amanda

Staff was helpful and our roon was clean. The property is going through some construction, but it did not interrupt our stay at all. We love this location.

Partner

6/10

Pleasant

22 May 2026

Eliza

There was construction - which is understandable and there’s wasn’t any noise that bothered me. But I stayed for 5 nights and not once did housekeeping come to my room. Not to bring towels or take out trash or anything. Was it the end of the world? No. Just be prepared to ask someone for those things if you’re going to want clean towels. There was also still trash in the one trash can when I got there.

Partner

8/10

Excellent

17 May 2026

Katherine

Room was clean and breakfast was good. Plenty of parking and friendly staff. The hotel was under renovation when we were there

Family_with_children

6/10

Pleasant

14 May 2026

Alan

The hotel is being renovated and under new management. Equipment and new materials were stacked wherever there was room. The room we stayed in was ok, but clearly was in need of updating. The beds were comfortable and clean. The staff was pleasant and accommodating. The breakfast was probably the best part. Hot items daily, along with cold offerings. The cost of the room seemed pretty high based on the hotel being under active renovation. Was told I would receive my receipt by email. Still waiting.

Partner

10/10

Exceptional

08 May 2026

Wesley

Good breakfast. Friendly staff. Very quiet

Friends_and_family Family

4/10

Poor

26 Apr 2026

Tina

Friendly staff but overall hotel and room is terrible!

Family

10/10

Exceptional

20 Apr 2026

Heather

Property under renovation it will be an amazing transformation once it done. Staff was incredibly helpful and attentive.

Partner

8/10

Excellent

12 Apr 2026

Ronald

Clean room. Quiet. Easy check-in. Nice staff. Good breakfast.

Self

4/10

Poor

06 Apr 2026

Jeffrey

Complete unacceptable hallway conditions bare wires hanging down. Fire hazard with spools of wire blocking dorr.

Friends_and_family Family

8/10

Excellent

06 Apr 2026

brian

The property is definitely in a great location, the staff are extremely knowledgeable and friendly, we absolutely loved the heated pool and the Full breakfast availability, the only 2 drawbacks for us were the mattresses are not comfortable at all and the toilets are super short ..

Friends_and_family Family

8/10

Excellent

05 Apr 2026

Fred

Hotel was undergoing renovations but pool was great and breakfast facilities were nice, just a little cramped due to storing renovation supplies.

6/10

Pleasant

05 Apr 2026

Jennie

This property is getting renovated and so it wasn't the prettiest. I also paid over $240 a night which I wasn't thrilled about.

Family_with_children

6/10

Pleasant

17 Mar 2026

Jamie

The staff was friendly and helpful. They were renovating, which was needed for updates. That should help make the improvements. It was clean overall.

Friends_and_family Family

2/10

Poor

24 Feb 2026

Steve

This place has horrible check in and check out times. We had

6/10

Pleasant

18 Feb 2026

Stuart

Hotel is under construction - dry wall etc.. Workers were still present and making noise upon our arrival at 6pm. Rooms are dated. Bath tubs are old so looked stained. Pool was great though. Warm. Stayed with kids.

Family_with_children

6/10

Pleasant

16 Feb 2026

Jeff

The hotel was or is being renovated. We didn’t know that going in. Staff was very nice.

8/10

Excellent

05 Feb 2026

Jennifer

Staff were responsive to matters

Leisure Family_with_children

6/10

Pleasant

12 Jan 2026

Don

Difficult to find. Very little help from the front desk when called for directions.

Leisure Self

8/10

Excellent

12 Jan 2026

Jun

The elevator

10/10

Exceptional

11 Jan 2026

Tavya

The room was very comfortable and quiet and the staff was courteous, friendly, and professional.

Leisure Family

6/10

Pleasant

08 Jan 2026

Mark

My stay was fine. Cleanliness-found 3 stink bugs in my room flying and crawling over 3 days stay.

8/10

Excellent

05 Jan 2026

PRANAY

Very close to Hershey Lodge, Hershey Hospital, and nice convenient eating eating locations. Hotel is good for one or two nights simple stay if you’re not expecting a lot so clean water is hot amenities in their room decent. Our service and desktop is good. It’s a comfortable room for the price and for the location.

Friends_and_family Family

8/10

Excellent

04 Jan 2026

Monica

I would have given a 5 all around however, the room and bathroom were very dated. The elevator buttons needed to pushed extremely hard to register. However, I did see a notice that the hotel was under renovations. For the price of a family a five this was an amazing deal and nice hotel.

Leisure

8/10

Excellent

02 Jan 2026

Kelly

It was a great price and in a great location. It was clean and the breakfast buffet was decent. Would stay again.

Leisure Family

8/10

Excellent

27 Dec 2025

Jennifer

There is construction going on the place was dirty

Business_and_leisure Family

6/10

Pleasant

14 Dec 2025

Harry

The service at the Front Desk what top-notch - 5 stars. The breakfast was also better than usual. The shower did not function, which was disappointing. Best Western seems to have let maintenance slip.

Leisure Family

4/10

Poor

01 Dec 2025

Michael

Pool out of order with 5 very disappointed grandkids. Call 2 days before to confirm pool was operational.
Lightbulbs out, clock did not work.

Leisure Family_with_children

10/10

Exceptional

30 Nov 2025

ENGIN

Clean room, friendly stuff

10/10

Exceptional

26 Oct 2025

DAVID

Fresh breakfast, plenty of parking.

Leisure Family_with_children

4/10

Poor

26 Oct 2025

Amanda

Was there for a quick stay. The front desk staff was friendly. However breakfast was over very quickly and the breakfast staff was extremely rude as my kids were trying to eat breakfast.

Friends_and_family Family

6/10

Pleasant

20 Oct 2025

Mike

Room was average, it was clean enough.
Staff was very nice and helpful . No complaints at all with the staff . Front desk was superb.
What was so disappointing was the breakfast. They say from 6am to 9 am. I arrived at 830 am and there was 1 sausage link.(YES 1) so I asked if any more was going to be getting served and I got a big NO. Basically all they had left was scrambled eggs and they were a 1 out of a 1 - 10. Breakfast was one of the main reasons i chose this hotel. I am a type 1 diabetic so breakfast is very important . But overall there is nothing great about this place. For 560$ for 2 nights is absolutely absurd so overpriced. Only because Jordan Davis had a concert on Friday night. Many more better places in the same area.

Friends_and_family Family

10/10

Exceptional

19 Oct 2025

Cade

Nice, somewhat secluded spot for a hotel.

Business Self

6/10

Pleasant

19 Oct 2025

Kimberly

carpets were very dirty

Leisure Family_with_children

10/10

Exceptional

19 Oct 2025

phillip

Our stay was great the place was great. Our room was awesome however, only one elevator worked.
And would’ve liked to have had a microwave in our room

Leisure Partner

8/10

Excellent

14 Oct 2025

Karde

Everything was great but we were fighting beetles the entire time. Breakfast was good i have no real complaints.

Friends_and_family Family

4/10

Poor

10 Oct 2025

Vincent

Property worn, carpets dirty, breakfast options limited, bed hard

6/10

Pleasant

06 Oct 2025

Bruce

We had to wait 10 minutes to get checked in at 4 PM. Only one staff member working Reception Desk and she was on the phone assisting customer making reservations.

Leisure Family

10/10

Exceptional

30 Sep 2025

CARRIE

Best Choice!

It was clean, safe feeling, well accommodated, well priced, friendly and an all around perfect experience.

Partner

10/10

Exceptional

28 Sep 2025

Harry

Great stay

Leisure Partner

10/10

Exceptional

28 Sep 2025

Diana

The staff were friendly and helpful, guests were quiet. The hotel is tucked back from the main road so it has a nice vibe. We were greeted by a deer and ducks upon arrival. Check in and check out were fast, no issues. The room was clean and comfy. They're were plenty of vending machines (didn't use them but it's nice to have the option). 24 hour coffee bar and free buffet breakfast. The location is near shopping and restaurants, which was helpful because the hotel doesn't have a restaurant. We stayed one night for a concert at Hershey Park. If we're in the area again, we would certainly stay there again ( though i might see if there are rooms with couches for watching tv comfortably)

Leisure Family

8/10

Excellent

27 Sep 2025

Susanne

Stayed for a night. Staff was friendly and room was clean. The room itself was a bit humid but the AC helped. Parts of the room/hotel in general were quite dated (old toilet, a little peeling in bathtub, carpets a little grungy) but everything was clean to the best it can be cleaned. Breakfast had a nice variety. Fine for a one night stay.

Friends_and_family Family

10/10

Exceptional

27 Sep 2025

June

The property was clean and the staff was very friendly and helpful. My son and I were there for a concert so we weren't able to take advantage of the pool. The room was clean and for the price on a Saturday night it was perfect. Ride share to and from Hershey Park was easier and less expensive than I thought it would be. I would definitely recommend staying here. I would stay there again.

Leisure

2/10

Poor

26 Sep 2025

Poonam

Food smell on the top floor was intense.

Leisure Family_with_children

6/10

Pleasant

25 Sep 2025

John

I didn’t receive the suite that was shown in the pictures. Tha front desk staff told me it was because i booked it through Expedia and they did not have the right information. So i didn’t get the accommodations I was looking for. I won’t be returning.

Leisure Family

10/10

Exceptional

25 Sep 2025

William

Great proximity to Hershey Park. Very clean, nice staff.

One issue- the elevator was VERY, VERY slow. Literally a 10 minute wait. We started using the stairs- to the 6th floor.

Leisure Partner

8/10

Excellent

22 Sep 2025

Michael

Hershey Park

Stayed here after a day at Hershey Park. Great location with good food offerings.

Self

10/10

Exceptional

22 Sep 2025

Daniel

We loved our stay!!! The hotel was extremely clean. Beds were very comfortable. Staff was very friendly and helpful. Thank you for the great place to stay 😊

Leisure Family

8/10

Excellent

22 Sep 2025

Thomas

Overall, we were happy with this property. The room was clean and spacious. The only thing I didn't like was we could not get an early check in, but we were there for a Slayer show and every hotel in the aera was booked solid, the whole town was packed with people, so it was understandable. The staff was friendly, and the free breakfast was a nice send off, sausage, eggs waffles, etc. We would stay there again.

Leisure Family

10/10

Exceptional

22 Sep 2025

william

Excellent

Leisure Family_with_children

10/10

Exceptional

21 Sep 2025

Robert

Everything went well

Leisure Family

2/10

Poor

21 Sep 2025

Deborah

The whole property is old and unfurnished. After paying $350/night I was appalled
At how dingy and dirty it was. Our toilet would not flush and the staff said that it couldn’t be fixed since the maintenance man doesn’t work weekends! We were forced to use the toilet in the lobby since there were no vacant rooms to Chang to

Leisure Family_with_children

6/10

Pleasant

21 Sep 2025

Erhick

The shower was one of those detachable hoses. It was a Total limp noodle situation. Wouldn’t stay up

Leisure Self

10/10

Exceptional

20 Sep 2025

Jamie

Wonderful staff and welcoming committee

Leisure Family

8/10

Excellent

15 Sep 2025

David

The rooms were clean, toilet was an issue. Animal poop all over the front entrance due too a large family of Ducks that were present every morning and evening because the hotel staff feeds them.

Friends_and_family Family

10/10

Exceptional

12 Sep 2025

Christina

Everyone very friendly and helpful. Nice amenities excellent breakfast. Small pond with ducks next to parking lot and front desk sells food to feed them. Adorable

Leisure Partner

6/10

Pleasant

08 Sep 2025

Aaliyah

It was an alright hotel, nothing crazy cool, kind of dingy. Door knob was wiggly and made me feel unsafe.

Business Self

6/10

Pleasant

06 Sep 2025

Abby

Overall average visit except the cleanliness could definitely be better. Dusty tables and lamps, shower drain was clogged, very outdated building. Poor pillows and pilled sheets. Employees were pleasant and helpful. I wasn’t thrilled with the lock on my rooms door and the door would get stuck open. Also, outside doors say they are locked but they are not which is a safety issue

Business Self

2/10

Poor

06 Sep 2025

Verified traveler

Can not recommend

The staff were super friendly and helpful. The breakfast was very good (though typical of a budget hotel continental breakfast), but I simply cannot recommend this Comfort Inn to anyone until it undergoes a complete renovation. \"Dated\" doesn't describe it. \"Completely worn down\" does. The carpet in our room was so disgusting. Mismatched touch-up paint on every blessed wall, counter and door. Cracked grout and plaster. Stained bathtub. Only one elevator running. Sorry.

Friends_and_family Family

8/10

Excellent

05 Sep 2025

VINCENT

The staff onsite was extremely helpful. I would definitely stay with this Comfort Inn again in the future.

8/10

Excellent

02 Sep 2025

Verified traveler

Sept 2025 Suite Stay

Use of cleaning products for the bathroom should be left to rest then cleaned or maybe other products should be used. I personally cleaned the tub with my own products and it was cleaner than when I arrived. The breakfast was great, wish there were a few more options. The pool was nice and clean. The suite was nice, a lot of the good TV channels weren't accessible due to connectivity. Wifi was decent. Ample amount of parking.

Friends_and_family Family

2/10

Poor

01 Sep 2025

Kaitlyn

Hello, we stayed at the comfort inn at the park at Hershey pa on Mae street. We stayed at the fifth floor with our family who stayed on the 4th floor and we had young kids (4 kids total) we were not told they were waiting on maintenance to fix their other elevator when we had to take 4 young children up 4 flights of steps after swimming and my gf has a broken arm w a cast and had to help carry them with bags as well with me. That was not right. Also, our hotel room smelled like paint and we had two dirty towels hanging in the bathroom and one dirty towel hanging in the sink room. The shower was very loud and making a banging screeching noise the whole time. We usually stay here every year for our family vacation and we will not be staying again next year. The money we spent was not worth what we got for the holiday weekend.

Leisure Family_with_children

6/10

Pleasant

01 Sep 2025

Kimberlee

Hotel was overbooked. The room I was given was dirty. It was remedied, but took a while. It was ok along the cleanliness scale. Rooms could be cleaner. It is a convient, ok location if you are wanting a cheaper option.

Leisure Family

6/10

Pleasant

01 Sep 2025

KARLA

Hidden

Business_and_leisure Family

10/10

Exceptional

31 Aug 2025

Tiffany

It was a good hotel and the breakfast was great.

Leisure Family

8/10

Excellent

31 Aug 2025

Natasha

So close to everything

Would stay again. It’s so close to Hershey Park / Chocolate World, about 5 minute drive. They also have ducks hanging around the hotel that you can feed for .50 cents they sell in the lobby. Restaurants are all around. Overall good location.

Friends_and_family Family