Name: Hilton Garden Inn Hershey
Address: 550 East Main Street, Hummelstown, 17036, US

2/10

Poor

02 Aug 2026

Gabrielle

I did not like the fact that Hilton had a country wide system shut down. That made things very difficult for the staff so they could not look us up or give us keys. I did not like the $311 a night charge for a musty smelly room, ant infested bathroom, moldy bathroom and room, trash found in corners of the room, an unwashed bed with hair and grime in the sheets. This was not worth the stay for a Hilton based hotel. Most staff was fine but other staff not seeming to do a very good job. If I could go back and cancel this room I would.

10/10

Exceptional

02 Aug 2026

Rebecca

Short stay but staff was great and helpful. We loved the pool and hot tub also. Close to Hershey and the stadium.

6/10

Pleasant

01 Aug 2026

Raymond

The face was very crowded. I didn’t get to use the pool because it was inundated with children. Staff was not accommodating as far as making sure that other people had full access to the pool area.

8/10

Excellent

30 Jul 2026

Kristin

The hotel was great for our stay going to Hershey. Around a 5-10 min drive to the park. The 1 bedroom suite was perfect for my family. We do wish the fridge was colder, the water wasn’t really cold and our medicines didn’t stay cold enough. The outdoor area was perfect to eat our meals with our kids and let them run without chaos. The indoor pool was hardly crowded although small but great. The room could be updated. The couch was ripped and stained. The shower had pink mold so could be cleaner and the vents and windows need to be cleaned. We would stay again but would recommend some room updates from the hotel. No more carpet! Tile so it stays clean 😂

10/10

Exceptional

26 Jul 2026

Donna

Was very nice stay and convenient to Hersey World & Park. Everyone was very helpful. Would definitely items stay again.

10/10

Exceptional

24 Jul 2026

Theresa

I give my room a 10 absolutely Amazing

4/10

Poor

23 Jul 2026

Brandon

The room was advertised as a suite that sleeps 4. This included a kind size bed (sleeps 2) and a pull out couch (sleeps an additional 2). This is false advertising, with the key word being sleep. The pull out mattress was abysmal, springs right at the surface, woke up multiple times (and I normally sleep through the night every night) in pain... Switch positions, then repeat an hour or two later. If you advertise the room sleeps four then all four spots where someone would sleep should be a relatively comfortable enough for actually SLEEPING. What I brought this to the attention with the folks at the front desk, they agreed with me that their pull out mattresses are quite bad. That indicates that this is an issue at the hotel is or should be aware of, but it remains on unaddressed. I asked for a mattress topper and was told that they don't have one. All they could give me for extra padding was an additional blanket, which was thin and didn't serve purpose they hoped it would serve.

Add in that one of our toilets ran constantly and the refrigerator was leaking... Blech.

10/10

Exceptional

20 Jul 2026

Mark

1

Family

8/10

Excellent

20 Jul 2026

Jennifer

Pool was shut down UGH!!
Also, room service did not clean and I asked for towels 3 times. Never came

Family_with_children

6/10

Pleasant

16 Jul 2026

Francesco

The hotel’s location is unbeatable, situated right in the center of the park and making it incredibly convenient for exploring the area. However, our stay was marred by a significant reservation issue; upon arrival, we were told our room had been double-booked. Instead of the two queen beds we had reserved, we were provided with a single king bed and a sofa. This caused quite a bit of inconvenience for our group, and we were disappointed that the room configuration did not match what we confirmed at booking. While this is an ongoing problem at many hotels, the front desk staff did send an email with an apology and a partial refund, which was the right thing to do.

10/10

Exceptional

13 Jul 2026

Mitchell

Close to hershey. Helpful amenities

Self

6/10

Pleasant

12 Jul 2026

Somer

The rooms were very dingy with stains on the ceilings and on the walls. It could definitely use some paint and upgrades.

Partner

10/10

Exceptional

11 Jul 2026

Sharnie

Clean room great staff my kids loved the pool and hot tub

Family_with_children

4/10

Poor

09 Jul 2026

Melissa

Worst hotel I’ve stayed in a long time. Not clean, musty, and unkempt. No shuttle to Hershey.

Family_with_children

10/10

Exceptional

05 Jul 2026

Kevin

Clean rooms great staff coffee 24/7 has an indoor pool, dining and beautiful lobby

Family_with_children

4/10

Poor

05 Jul 2026

Melissa

We came for 1 night as a family & stayed in 1 bedroom suite w/its own bathroom & sofa bed in living room w/bathroom. The toilet broke before we even used it so we were down a bathroom rest of stay bc they were sold out and couldn’t move us. The shower was dirty and the hotel rooms were very outdated. Location was so close to Hershey park which is why we choose this hotel. Overall, staff was polite but the hotel was old and dirty. We wouldn’t stay again.

Friends_and_family Family

10/10

Exceptional

03 Jul 2026

Vanessa

Good sized room, very kind staff. Lots of breakfast options.

6/10

Pleasant

01 Jul 2026

Dennis

Poor for the money deeds to be up dated

Friends_and_family Family

8/10

Excellent

27 Jun 2026

Kara

Breakfast quality with meat and eggs could be better. Overall a good place to stay and clean.

10/10

Exceptional

27 Jun 2026

Daniel

Friendly staff

Partner

10/10

Exceptional

25 Jun 2026

Robert

Great location, helpful staff

6/10

Pleasant

21 Jun 2026

Abdulai

The breakfast was horrible and the server was very rude.

Family_with_children

6/10

Pleasant

07 Jun 2026

Karishma

Large spacious rooms; friendly staff; toilet in bathroom running all night and day. Front desk informed, they did come to fix it but it continued for the rest of our stay which made it difficult to sleep at night.

Partner

10/10

Exceptional

07 Jun 2026

Brent

Great place to stay.

Family_with_children

6/10

Pleasant

03 Jun 2026

mark

No breakfast one morning. Towels were ruff. Wrong size bed. No bar as advertised.

8/10

Excellent

03 Jun 2026

Bobbie

Only issue was tub didn’t drain fast. Staff and location great. I’d stay again on my next trip

Family_with_children

4/10

Poor

01 Jun 2026

Rutha mae

The air conditioning unit wasn’t working and couldn’t be fixed after someone was called and there were many ants in the room. My church typically uses this hotel for guests when we bring them in for events and concerts but probably not in the future

8/10

Excellent

17 May 2026

Ed

Shower water pressure was weak.

Friends_and_family Family

2/10

Poor

05 May 2026

Karen

When we checked in the gentleman helping us was anything but a gentleman. He was rude and not helpful. When we said we didn't understand why if we were Hilton Honors members that we were not granted complimentary breakfast. He rudely informed us that we booked through a third party app and were not entitled to any Hilton Honors amenities. When I said we had been asked for our Hilton Honors number and had gotten communication from Hilton Honors.....he answered the same thing over and over....you booked through a third party app. We finally went to our room to find it to be filthy. The bathroom had hairs on the toilet and a long black hair and dust and dirt on the hand wash container on the wall. I have photos.
We left for dinner and a show and came back deciding to make a cup of tea using the hot water in the lobby but the hot water was not hot. We decided to make tea in the room but the keurig was filthy and obviously had not been cleaned in a long while. I have photos. I intend to write a complaint to Hilton Corporate.

Partner

10/10

Exceptional

04 May 2026

James

Everything was good. Thanks

Family

10/10

Exceptional

03 May 2026

John

The hotel was clean and the room was large. The cleaning staff did an excellent job cleaning and replacing anything that needed replacement. I would definitely recommend staying here.

Partner

10/10

Exceptional

29 Apr 2026

Michelle

We had a spacious King room for one night. The room was very clean, the bedding was very comfortable, and the staff was very friendly and welcoming. They offer a 'pay' dinner and breakfast. We did not eat there, but it seems the breakfast is more than your standard continental breakfast provided by many hotels. The lobby has free coffee, cookies, and popcorn, and the hotel has a small fitness center, indoor pool, and hot tub. It is very close to all that Hershey has to offer. We would stay here again.

Partner

6/10

Pleasant

25 Apr 2026

Carl

Was disappointed we stayed 3 days and no one came into our room, we had to ask for towels and washcloths and more coffee pods, , and we told them that I was hearing impaired and needed closed caption on the tv they send a gentleman up (very nice) but he couldn’t get it to work he put in an order to switch TVs, never happened, was disappointed you had to buy breakfast, hallway floor was swept 1 time and was quite littered, pool and hot tub was great, all the folks were very nice. Location was great for our trip to Hershey.

Partner

6/10

Pleasant

19 Apr 2026

Paul

Dirty smelly carpet…floor of our room was dirty and sticky…sneakers feel sticky…would not walk barefoot in room…bathroom, towels, bed in good order…front desk staff man Sat/Sun…not welcoming or friendly at all…HH membership not recognized…felt like a cheap motel instead of HGI that I would have expected…just got back from Los Angeles…seriously considering IHG or other options

Business Family

10/10

Exceptional

11 Apr 2026

Julie

Excellent front desk team on all shifts. Made it a pleasure to stay with them.

Friends

10/10

Exceptional

10 Apr 2026

Jeffrey

Clean & quiet room, comfortable bed, friendly staff, convenient location. 100% recommend.

Self

6/10

Pleasant

04 Apr 2026

John

The staff was somewhat friendly but the pool and hot tub were closed so we were unable to use it

Family_with_children

8/10

Excellent

04 Apr 2026

daryl

Our toilet didnt flush properly so staff plunged it but still didint work. Fixed itself the next morning. Biggest dissapointment was that they wouldnt serve us breakfast at 9:30am because the staff member said they stopped at 9am. The hotel website says they stop serving breakfast at 10am.

Partner

10/10

Exceptional

15 Mar 2026

Philip

Place was nice. Staff was very friendly. Parking was a little weird. It was spread out on the property.

Family

4/10

Poor

07 Mar 2026

Colette

The inside of the bathroom door was very dirty. Breakfast was available but had to pay for it ( thought it was a free continental breakfast as most places offer) There was only one package of dry creamer and sugar for the coffee, which meant...I could only have one cup in the morning! ( which btw, was really terrible)

Partner

10/10

Exceptional

03 Mar 2026

C Peter

room was clean, staff were excellent, housekeeping a little noisy, didn't like having to pay for breakfast, but had popcorn and cookies. Will stay here again.

Friends_and_family Family

6/10

Pleasant

02 Mar 2026

isabelle

Our heater was not working but other was fine

Partner

8/10

Excellent

01 Mar 2026

Daniel

Staff was very warm, friendly and welcoming!

Friends_and_family Friends

2/10

Poor

01 Mar 2026

beth

I booked this room to use the hot tub and restaurant. Nowhere online did it say it wasn’t working. I got several emails regarding my stay but nothing was mentioned.
There was no fan/ventilation in the bathroom, water was dripping off the ceiling.
The TV had limited direct TV channels.
The restaurant was closed when we arrived and Victoria stated she had no idea why.
I explained to the manager at checkout and he could have cared less.

Partner

10/10

Exceptional

01 Mar 2026

Richard

Service by staff

Partner

6/10

Pleasant

01 Mar 2026

Christi

The room was basic and clean however the heating system made a loud whistling/ vibration noise all night long. We addressed with front desk associate but we were only staying overnight and knew it wouldn’t be fixed in time. Not thrilled over the lack of sleep but hope it’s fixed for future guests.

Partner

8/10

Excellent

01 Mar 2026

Suzi

Staff was wonderful

Self

2/10

Poor

21 Feb 2026

Amal

I don’t like it

10/10

Exceptional

08 Feb 2026

Lisa

Everything was great but the staff was the best of all I’m alone with my three kids a lot when we travel due to my husbands meetings and obligations and I knew we were safe we felt like we were among family we will be back next year and we will be staying with you again thank you so much Lisa Roat

Business Family

10/10

Exceptional

06 Feb 2026

Adrienne

Amenities

2/10

Poor

28 Jan 2026

Randi

Could not travel due to weather and cancellation of our event. Was unable to reschedule this room and stay due to your rules. Unfortunately will not stay or recommend.

Friends_and_family Family

10/10

Exceptional

22 Jan 2026

Christine

Great place to stay, hot chocolate bar was lovely on a cold day. Good sports, pool and hot tub.

Leisure

10/10

Exceptional

16 Jan 2026

Alicia

Fast, easy check in. Pleasant staff. Hotel rooms and carpet are aged and the bedding looks very worn.

Business_and_leisure Family

10/10

Exceptional

09 Jan 2026

Nicole

Live in the area and booked room over holiday break for the pool and hot tub facilities. I am very familiar with the area and the location of this hotel is prime location for Hershey, Hummelstown and Harrisburg area. It is located on the border of Hershey and close to several highways and main streets and routes. The room, exercise, pool, and lobby areas were all very clean. Staff was very proffessional, personable, and efficient. We didnt eat or observe breakfast service. There are many eateries and shoppes nearby. Will return and highly recommend compared to other hotels in surrounding area.

Leisure Family_with_children

10/10

Exceptional

30 Dec 2025

Besnik

Great staff great service. I recommend this to anyone who is traveling with family or by themselves.

Leisure Family_with_children

2/10

Poor

30 Dec 2025

xuelei

terrible place. ac loud，small room，expensive breakfast（brakfast not included），dirty.

Leisure

2/10

Poor

28 Dec 2025

Sheila

This stay was awful. We picked a pet friendly hotel with a hot tub and indoor pool which were NOT open. The Hilton management knew that they would not be open and did not share this info. They knew ahead of time, because they were being re-tiled! I had 2 rooms for my family and my room smelled like stink bugs badly. The advertised restaurant is a partitioned off part of the lobby with subpar food, and you can pretty much forget it if you are gluten sensitive, like me! Some of the clean towels were still stained too. The beds were comfortable is about the only good thing I can say

Leisure Pet

8/10

Excellent

22 Dec 2025

Dorothy

Breakfast not included

Leisure Family

8/10

Excellent

19 Dec 2025

Meghann

Rooms were clean. Very small. Staff was friendly. Kids enjoyed the hot chocolate bar. Adults enjoyed the free coffee.

Friends_and_family Friends

10/10

Exceptional

17 Dec 2025

Denise

Staff was very helpful and friendly.

Business

8/10

Excellent

02 Dec 2025

James

Over all it was good, the only strange thing was the day we check in… the front desk gave us a key to a room already occupied…went to go in room and there was someone already in there…never happened before!

Friends_and_family Family

10/10

Exceptional

21 Nov 2025

jerry

Only 2 miles from Giant Center, friendly staff, comfortable beds for sure.

Friends_and_family Family

10/10

Exceptional

16 Nov 2025

Martin

It was wonderful

Leisure Partner

8/10

Excellent

16 Nov 2025

Jessica

Room was clean, staff was friendly and very accommodating. Good stay for the price.

Leisure

6/10

Pleasant

13 Nov 2025

Laura

Requested shampoo, wad told it would be provided, it was not. Other than that the rooms were clean and comfortable. Staff was courteous but not very helpful.

6/10

Pleasant

03 Nov 2025

angela

More or less, not excellent.
the food at the restaurant was not that good either,
the staff at the hotel were excellent !
very courteous and helpful..

Friends_and_family Friends

2/10

Poor

03 Nov 2025

Jay

ROOM IS dated and was not well cleaned lots of dust stains on desk spider webs on window interiors carpet very worn and the hot tub switch was broken address this with the manager no resolution

Business Partner

10/10

Exceptional

26 Sep 2025

Shannon

Anthony at the lobby bar was super nice. He went out of his way to make us feel comfortable. Sadly it was Saturday night and there was a big football game on with 8 of us at the bar and he had to close at 10. Maybe staying open a bit later if there are guests enjoying their night might be better. Thank you

Friends_and_family Friends

10/10

Exceptional

26 Sep 2025

Joe

Clean ,convenient and near all attractions. Every food choice possible in walming distance

Leisure Friends

2/10

Poor

13 Sep 2025

Damion

Never again in my life. Not worth the price it’s not even 2 stars. Customer service is trash

10/10

Exceptional

07 Sep 2025

Bonnie

The staff is fabulous and the rooms are so clean this is our second time here and will be back next year!

Business_and_leisure

2/10

Poor

06 Sep 2025

Wael

Stayed with my wife and two kids and this was the worst Hilton experience I’ve ever had. Room and common areas were dirty—dusty surfaces, stained/dirty carpet, dirty TV and remote. Asked to switch rooms and the “new” room was in the same condition. Housekeeping only dropped off towels instead of cleaning. I usually trust the Hilton name, but this location did not meet brand standards. I can’t recommend it for families who need a clean stay.

4/10

Poor

31 Aug 2025

Paul

Suite wasn’t so sweet! Check in was a half hour late, property was no where near capacity. Room had too many issues (not clean) for a suite I would expect more. For a Hilton property I would also expect more!

Leisure Family

6/10

Pleasant

31 Aug 2025

Cherlyn

The property management should be proactive when booking a suite for 6 people. There should be adequate towel sets available to accommodate the number of guests when they arrive to the property.

Leisure Family_with_children

10/10

Exceptional

24 Aug 2025

Waltimore Rafael

Very clean and staff was veer polite only problem pool was not working

Leisure Family

2/10

Poor

24 Aug 2025

Nikki

This hotel was very outdated,
which doesn’t bother me as long as it’s clean.
It was not clean. The room was nasty, so much dust and dirt around and on everything. The microwave and fridge were dirty. The walls were dirty. The bedding was stained and dirty. The bathroom had toothpaste all over sink area, the shower was gross with old dirty,yellow shower curtain. I had asked them to go in and clean up when we arrived and they basically wiped the floor a little bit. They really need to deep clean their rooms because we felt icky. We had to stay because of no other option and lucky had our own pillows and blankets but I would never stay here again and I would never recommend this hotel. Also the pool is tiny and always crowded and very loud because it echos in the pool area. If you want a fun place for your kids this isn’t it. This was the first time I have stayed in a hotel that was so gross- so I feel I want to warn people.

Leisure Family_with_children

10/10

Exceptional

23 Aug 2025

jennifer

Very quiet

Leisure Partner

6/10

Pleasant

22 Aug 2025

Wanda

It is a fine hotel for a quick overnight, but if you’re looking for long term stays this isn’t the place. Food area is small with limited selection, rooms are dated and have that moist wet air feel. The hotel is clean yet you leave feeling just a little gross.

Leisure Family

10/10

Exceptional

20 Aug 2025

Christine

The staff was very nice and the rooms were clean. I really appreciated that the pool was open late and check out was at 12. My grandson loved the entire hotel experience and would like to live there.

Leisure Family_with_children

8/10

Excellent

18 Aug 2025

Daniel

Very friendly. Mold in bathroom and hair on floor

Partner

4/10

Poor

17 Aug 2025

Scott

Disappointed...

I was really surprised with the water bottles in the room, that you had to pay additional $$ to drink. I was also surprised there was no complimentary breakfast, but looking back into the details later, their website did state this. The elevator didn't work, and being on the top floor made it hard to lug our bags.

Partner

8/10

Excellent

13 Aug 2025

Lawrence

close to hershey not paying the hershey resort price

Leisure Family

4/10

Poor

10 Aug 2025

Filipe

We typically really enjoy staying at Hilton but this location definitely misses the mark. The sinkhole in the parking lot (not their fault) might be an omen for this site. The beds and pillows are probably some of the most uncomfortable ones I’ve ever experienced in a hotel & as comfortable as an 80’s pullout sofa. The carpeting is dingy and smells (the sprays they use on it only make it worse). The cleaning staff is not good and a couple were rude (getting on elevators before guests even get off and complaining in front of guests while on their smoking break right outside the entrance). The dining area is not properly staffed for busy times (the staff in dining was kind and apologetic for the long wait). These are just a few of items of issues for this hotel. While we’ll return to Hilton, we won’t be returning to this location.

Leisure

4/10

Poor

08 Aug 2025

Zoe

The front desk staff was friendly, and check-in was smooth. Unfortunately, the room was a major letdown. It felt extremely dated and did not feel clean. The pull-out sofa sheets had crumbs, the bed had what appeared to be chocolate, and the ice bucket contained spoiled juice (at least that’s what I assume) and had a strong odor. The room also had an unpleasant stench overall. I only stayed one night for a visit to Hershey Park, but if I had booked for longer, I would not have stayed. For the price paid it was a total let down.

Leisure Family

10/10

Exceptional

07 Aug 2025

ROBERT

Close to Hershey park. Clean place to stay after a long day at the amusement park.

Leisure Family

4/10

Poor

06 Aug 2025

Lori

They practice “Covid Cleaning”. They do not have daily housekeeping services. Hotels are in the service business. Should not have to search for towels at 11:00 pm.

10/10

Exceptional

04 Aug 2025

Tiffany

As woman with kids we booked last minute cause the first place we booked was not safe. We had a such a safe visit it was clean and the staff was wonderful. From
My experience it was a win win and the coffee was wonderful fresh every morning

Family_with_children

8/10

Excellent

02 Aug 2025

Stephen

Perfect for Hershey park

Leisure Family_with_children

6/10

Pleasant

27 Jul 2025

Gregory

Disappointed

Felt more like a Motel than a 3 star. Elevator and hallways were dirty. Room was ok. The first room was cramped, asked the front desk if we could upgrade to a suite but couldn't because we booked through this app even thoughwe have Hilton honors, however they were able to accommodate us in a bit of a better room on the 3rd floor. Overall, just did not feel like a 3 star.

Partner

4/10

Poor

22 Jul 2025

Brittney

They charge more than 500$ a night and this hotel isn’t worth more than 100$ convenient location close to Hershey Park but we were not happy with the service or cleanliness of this hotel.

Leisure Family_with_children

10/10

Exceptional

15 Jul 2025

Jacob

Very clean and very nice employees

Business Partner

6/10

Pleasant

13 Jul 2025

Monique

Nice but not worth what I paid!!!

I stayed for one night and would have slept longer this morning but I woke up to a bug on my pillow. The hotel hallway was dirty and the people around my room were so loud all night.

Friends_and_family Family

10/10

Exceptional

10 Jul 2025

Jacob

Clean

Business_and_leisure Family

10/10

Exceptional

06 Jul 2025

VALERIE

Nice area. Staff pleasant. Comfortable bed

Leisure

10/10

Exceptional

06 Jul 2025

yessica

Property was very clean and fresh, employees were very nice and respectful

Leisure Partner

10/10

Exceptional

05 Jul 2025

Kris

Staff was great. The room was clean

Leisure Family

10/10

Exceptional

05 Jul 2025

Marcia

Very cozy and comfortable stay. Only thing I didn’t like was the wall are thin and you can hear everyone around you.

Leisure Family

8/10

Excellent

01 Jul 2025

Joshua

Room was nice and clean. We had to wait for almost an hour after check in time for our room to be ready. They offer breakfast but you have to pay for it.

Friends_and_family Family

6/10

Pleasant

24 Jun 2025

Goran

Staff was great , super helpful but the property was not clean, felt like the property can use a remodel specially the floor carpeting

Leisure Family_with_children

6/10

Pleasant

22 Jun 2025

elizabeth

Needs a renovation of rooms. Carpets in common areas and hallways need to be replaced.