Hilton Garden Inn Hershey

4/10

Poor

07 Mar 2026

Colette

The inside of the bathroom door was very dirty. Breakfast was available but had to pay for it ( thought it was a free continental breakfast as most places offer) There was only one package of dry creamer and sugar for the coffee, which meant...I could only have one cup in the morning! ( which btw, was really terrible)

Partner

10/10

Exceptional

03 Mar 2026

C Peter

room was clean, staff were excellent, housekeeping a little noisy, didn't like having to pay for breakfast, but had popcorn and cookies. Will stay here again.

Friends_and_family Family

6/10

Pleasant

02 Mar 2026

isabelle

Our heater was not working but other was fine

Partner

8/10

Excellent

01 Mar 2026

Daniel

Staff was very warm, friendly and welcoming!

Friends_and_family Friends

2/10

Poor

01 Mar 2026

beth

I booked this room to use the hot tub and restaurant. Nowhere online did it say it wasn’t working. I got several emails regarding my stay but nothing was mentioned.
There was no fan/ventilation in the bathroom, water was dripping off the ceiling.
The TV had limited direct TV channels.
The restaurant was closed when we arrived and Victoria stated she had no idea why.
I explained to the manager at checkout and he could have cared less.

Partner

10/10

Exceptional

01 Mar 2026

Richard

Service by staff

Partner

6/10

Pleasant

01 Mar 2026

Christi

The room was basic and clean however the heating system made a loud whistling/ vibration noise all night long. We addressed with front desk associate but we were only staying overnight and knew it wouldn’t be fixed in time. Not thrilled over the lack of sleep but hope it’s fixed for future guests.

Partner

8/10

Excellent

01 Mar 2026

Suzi

Staff was wonderful

Self

2/10

Poor

21 Feb 2026

Amal

I don’t like it

10/10

Exceptional

08 Feb 2026

Lisa

Everything was great but the staff was the best of all I’m alone with my three kids a lot when we travel due to my husbands meetings and obligations and I knew we were safe we felt like we were among family we will be back next year and we will be staying with you again thank you so much Lisa Roat

Business Family

10/10

Exceptional

06 Feb 2026

Adrienne

Amenities

2/10

Poor

28 Jan 2026

Randi

Could not travel due to weather and cancellation of our event. Was unable to reschedule this room and stay due to your rules. Unfortunately will not stay or recommend.

Friends_and_family Family

10/10

Exceptional

22 Jan 2026

Christine

Great place to stay, hot chocolate bar was lovely on a cold day. Good sports, pool and hot tub.

Leisure

10/10

Exceptional

16 Jan 2026

Alicia

Fast, easy check in. Pleasant staff. Hotel rooms and carpet are aged and the bedding looks very worn.

Business_and_leisure Family

10/10

Exceptional

09 Jan 2026

Nicole

Live in the area and booked room over holiday break for the pool and hot tub facilities. I am very familiar with the area and the location of this hotel is prime location for Hershey, Hummelstown and Harrisburg area. It is located on the border of Hershey and close to several highways and main streets and routes. The room, exercise, pool, and lobby areas were all very clean. Staff was very proffessional, personable, and efficient. We didnt eat or observe breakfast service. There are many eateries and shoppes nearby. Will return and highly recommend compared to other hotels in surrounding area.

Leisure Family_with_children

10/10

Exceptional

30 Dec 2025

Besnik

Great staff great service. I recommend this to anyone who is traveling with family or by themselves.

Leisure Family_with_children

2/10

Poor

30 Dec 2025

xuelei

terrible place. ac loud，small room，expensive breakfast（brakfast not included），dirty.

Leisure

2/10

Poor

28 Dec 2025

Sheila

This stay was awful. We picked a pet friendly hotel with a hot tub and indoor pool which were NOT open. The Hilton management knew that they would not be open and did not share this info. They knew ahead of time, because they were being re-tiled! I had 2 rooms for my family and my room smelled like stink bugs badly. The advertised restaurant is a partitioned off part of the lobby with subpar food, and you can pretty much forget it if you are gluten sensitive, like me! Some of the clean towels were still stained too. The beds were comfortable is about the only good thing I can say

Leisure Pet

8/10

Excellent

22 Dec 2025

Dorothy

Breakfast not included

Leisure Family

8/10

Excellent

19 Dec 2025

Meghann

Rooms were clean. Very small. Staff was friendly. Kids enjoyed the hot chocolate bar. Adults enjoyed the free coffee.

Friends_and_family Friends

10/10

Exceptional

17 Dec 2025

Denise

Staff was very helpful and friendly.

Business

8/10

Excellent

02 Dec 2025

James

Over all it was good, the only strange thing was the day we check in… the front desk gave us a key to a room already occupied…went to go in room and there was someone already in there…never happened before!

Friends_and_family Family

10/10

Exceptional

21 Nov 2025

jerry

Only 2 miles from Giant Center, friendly staff, comfortable beds for sure.

Friends_and_family Family

10/10

Exceptional

16 Nov 2025

Martin

It was wonderful

Leisure Partner

8/10

Excellent

16 Nov 2025

Jessica

Room was clean, staff was friendly and very accommodating. Good stay for the price.

Leisure

6/10

Pleasant

13 Nov 2025

Laura

Requested shampoo, wad told it would be provided, it was not. Other than that the rooms were clean and comfortable. Staff was courteous but not very helpful.

6/10

Pleasant

03 Nov 2025

angela

More or less, not excellent.
the food at the restaurant was not that good either,
the staff at the hotel were excellent !
very courteous and helpful..

Friends_and_family Friends

2/10

Poor

03 Nov 2025

Jay

ROOM IS dated and was not well cleaned lots of dust stains on desk spider webs on window interiors carpet very worn and the hot tub switch was broken address this with the manager no resolution

Business Partner

10/10

Exceptional

26 Sep 2025

Shannon

Anthony at the lobby bar was super nice. He went out of his way to make us feel comfortable. Sadly it was Saturday night and there was a big football game on with 8 of us at the bar and he had to close at 10. Maybe staying open a bit later if there are guests enjoying their night might be better. Thank you

Friends_and_family Friends

10/10

Exceptional

26 Sep 2025

Joe

Clean ,convenient and near all attractions. Every food choice possible in walming distance

Leisure Friends

2/10

Poor

13 Sep 2025

Damion

Never again in my life. Not worth the price it’s not even 2 stars. Customer service is trash

10/10

Exceptional

07 Sep 2025

Bonnie

The staff is fabulous and the rooms are so clean this is our second time here and will be back next year!

Business_and_leisure

2/10

Poor

06 Sep 2025

Wael

Stayed with my wife and two kids and this was the worst Hilton experience I’ve ever had. Room and common areas were dirty—dusty surfaces, stained/dirty carpet, dirty TV and remote. Asked to switch rooms and the “new” room was in the same condition. Housekeeping only dropped off towels instead of cleaning. I usually trust the Hilton name, but this location did not meet brand standards. I can’t recommend it for families who need a clean stay.

4/10

Poor

31 Aug 2025

Paul

Suite wasn’t so sweet! Check in was a half hour late, property was no where near capacity. Room had too many issues (not clean) for a suite I would expect more. For a Hilton property I would also expect more!

Leisure Family

6/10

Pleasant

31 Aug 2025

Cherlyn

The property management should be proactive when booking a suite for 6 people. There should be adequate towel sets available to accommodate the number of guests when they arrive to the property.

Leisure Family_with_children

10/10

Exceptional

24 Aug 2025

Waltimore Rafael

Very clean and staff was veer polite only problem pool was not working

Leisure Family

2/10

Poor

24 Aug 2025

Nikki

This hotel was very outdated,
which doesn’t bother me as long as it’s clean.
It was not clean. The room was nasty, so much dust and dirt around and on everything. The microwave and fridge were dirty. The walls were dirty. The bedding was stained and dirty. The bathroom had toothpaste all over sink area, the shower was gross with old dirty,yellow shower curtain. I had asked them to go in and clean up when we arrived and they basically wiped the floor a little bit. They really need to deep clean their rooms because we felt icky. We had to stay because of no other option and lucky had our own pillows and blankets but I would never stay here again and I would never recommend this hotel. Also the pool is tiny and always crowded and very loud because it echos in the pool area. If you want a fun place for your kids this isn’t it. This was the first time I have stayed in a hotel that was so gross- so I feel I want to warn people.

Leisure Family_with_children

10/10

Exceptional

23 Aug 2025

jennifer

Very quiet

Leisure Partner

6/10

Pleasant

22 Aug 2025

Wanda

It is a fine hotel for a quick overnight, but if you’re looking for long term stays this isn’t the place. Food area is small with limited selection, rooms are dated and have that moist wet air feel. The hotel is clean yet you leave feeling just a little gross.

Leisure Family

10/10

Exceptional

20 Aug 2025

Christine

The staff was very nice and the rooms were clean. I really appreciated that the pool was open late and check out was at 12. My grandson loved the entire hotel experience and would like to live there.

Leisure Family_with_children

8/10

Excellent

18 Aug 2025

Daniel

Very friendly. Mold in bathroom and hair on floor

Partner

4/10

Poor

17 Aug 2025

Scott

Disappointed...

I was really surprised with the water bottles in the room, that you had to pay additional $$ to drink. I was also surprised there was no complimentary breakfast, but looking back into the details later, their website did state this. The elevator didn't work, and being on the top floor made it hard to lug our bags.

Partner

8/10

Excellent

13 Aug 2025

Lawrence

close to hershey not paying the hershey resort price

Leisure Family

4/10

Poor

10 Aug 2025

Filipe

We typically really enjoy staying at Hilton but this location definitely misses the mark. The sinkhole in the parking lot (not their fault) might be an omen for this site. The beds and pillows are probably some of the most uncomfortable ones I’ve ever experienced in a hotel & as comfortable as an 80’s pullout sofa. The carpeting is dingy and smells (the sprays they use on it only make it worse). The cleaning staff is not good and a couple were rude (getting on elevators before guests even get off and complaining in front of guests while on their smoking break right outside the entrance). The dining area is not properly staffed for busy times (the staff in dining was kind and apologetic for the long wait). These are just a few of items of issues for this hotel. While we’ll return to Hilton, we won’t be returning to this location.

Leisure

4/10

Poor

08 Aug 2025

Zoe

The front desk staff was friendly, and check-in was smooth. Unfortunately, the room was a major letdown. It felt extremely dated and did not feel clean. The pull-out sofa sheets had crumbs, the bed had what appeared to be chocolate, and the ice bucket contained spoiled juice (at least that’s what I assume) and had a strong odor. The room also had an unpleasant stench overall. I only stayed one night for a visit to Hershey Park, but if I had booked for longer, I would not have stayed. For the price paid it was a total let down.

Leisure Family

10/10

Exceptional

07 Aug 2025

ROBERT

Close to Hershey park. Clean place to stay after a long day at the amusement park.

Leisure Family

4/10

Poor

06 Aug 2025

Lori

They practice “Covid Cleaning”. They do not have daily housekeeping services. Hotels are in the service business. Should not have to search for towels at 11:00 pm.

10/10

Exceptional

04 Aug 2025

Tiffany

As woman with kids we booked last minute cause the first place we booked was not safe. We had a such a safe visit it was clean and the staff was wonderful. From
My experience it was a win win and the coffee was wonderful fresh every morning

Family_with_children

8/10

Excellent

02 Aug 2025

Stephen

Perfect for Hershey park

Leisure Family_with_children

6/10

Pleasant

27 Jul 2025

Gregory

Disappointed

Felt more like a Motel than a 3 star. Elevator and hallways were dirty. Room was ok. The first room was cramped, asked the front desk if we could upgrade to a suite but couldn't because we booked through this app even thoughwe have Hilton honors, however they were able to accommodate us in a bit of a better room on the 3rd floor. Overall, just did not feel like a 3 star.

Partner

4/10

Poor

22 Jul 2025

Brittney

They charge more than 500$ a night and this hotel isn’t worth more than 100$ convenient location close to Hershey Park but we were not happy with the service or cleanliness of this hotel.

Leisure Family_with_children

10/10

Exceptional

15 Jul 2025

Jacob

Very clean and very nice employees

Business Partner

6/10

Pleasant

13 Jul 2025

Monique

Nice but not worth what I paid!!!

I stayed for one night and would have slept longer this morning but I woke up to a bug on my pillow. The hotel hallway was dirty and the people around my room were so loud all night.

Friends_and_family Family

10/10

Exceptional

10 Jul 2025

Jacob

Clean

Business_and_leisure Family

10/10

Exceptional

06 Jul 2025

VALERIE

Nice area. Staff pleasant. Comfortable bed

Leisure

10/10

Exceptional

06 Jul 2025

yessica

Property was very clean and fresh, employees were very nice and respectful

Leisure Partner

10/10

Exceptional

05 Jul 2025

Kris

Staff was great. The room was clean

Leisure Family

10/10

Exceptional

05 Jul 2025

Marcia

Very cozy and comfortable stay. Only thing I didn’t like was the wall are thin and you can hear everyone around you.

Leisure Family

8/10

Excellent

01 Jul 2025

Joshua

Room was nice and clean. We had to wait for almost an hour after check in time for our room to be ready. They offer breakfast but you have to pay for it.

Friends_and_family Family

6/10

Pleasant

24 Jun 2025

Goran

Staff was great , super helpful but the property was not clean, felt like the property can use a remodel specially the floor carpeting

Leisure Family_with_children

6/10

Pleasant

22 Jun 2025

elizabeth

Needs a renovation of rooms. Carpets in common areas and hallways need to be replaced.

Business_and_leisure Family

10/10

Exceptional

21 Jun 2025

Ama

Staff were excellent in their service.

Leisure

10/10

Exceptional

17 Jun 2025

Krystal

Close to the stadium

Leisure Family

10/10

Exceptional

14 Jun 2025

Debra

Wonderful stay in Hummelstown

Very nice hotel with clean spacious rooms. Wonderful bathroom. The hotel was in good condition and I would stay there again.

Partner

10/10

Exceptional

13 Jun 2025

Michael

Good location

Business

8/10

Excellent

07 Jun 2025

Jeffrey

Nice staff. Rooms were clean.

Friends_and_family Friends

8/10

Excellent

07 Jun 2025

Rebecca

This place would be perfect if they enforced pool rules, quiet times, and getting breakfast didn't take an hour. It's conveniently located to hershey park and shopping. We bought the breakfast package but it takes forever. One day we didn't even get our breakfast. They were catering to a class trip and told us they didn't know how long it would be for our food. We were paying guests too and I thought it was wrong. There were unattended, out of control, kids in the pool with no adult supervision. Kids would run up and down the halls screaming and knocking on doors, at all hours. Nothing was ever done about it. Im not sure id stay here again due to the noise.

Leisure Family

6/10

Pleasant

01 Jun 2025

Suzanne coburn

On a whole it was pretty good.staff helpful and kind

Self

2/10

Poor

26 May 2025

Ryan

I was supposed to stay one night at this hotel with my girlfriend on our way down to visit a friend and we ended up getting sick two days before we were supposed to leave. When I went to apply for a refund for the room I was told that Hilton Garden is “holding firm” on their cancellation policy and I will not be receiving a refund. For a billion dollar corporation, this is a pretty bad look. When it comes to getting sick and unable to travel, not being able to get my money back is very disappointing and I will NEVER be staying at another Hilton hotel or any property related to Hilton. Your customer service and hospitality could not be any worse!

2/10

Poor

20 Apr 2025

Michael

Hotel is in disrepair condition. Room is filthy - dust everywhere, mirror is not clean and bed is not clean either. Carpet is extremely dirty. Breakfast was absolutely terrible. I would never stay here again. Ever!

Leisure Partner

6/10

Pleasant

19 Apr 2025

rafael

I was expecting something more expectacular.

Leisure Partner

10/10

Exceptional

16 Apr 2025

Christopher

Very friendly

Leisure Partner

8/10

Excellent

14 Apr 2025

Keith

Close to Hershey park, easy to check in. Price was great.

Leisure Family_with_children

8/10

Excellent

14 Apr 2025

Robyn

Located close to hershey, shopping centers, stores etc. Staff was beyond friendly !!!

10/10

Exceptional

14 Apr 2025

Susan

Nice hotel stay, clean, well kept and close to events we were going to.

10/10

Exceptional

07 Mar 2025

Scott

Nice hotel. Pool and hot tub were nice. Good exercise equipment. Room was clean and comfortable. Easy to get in and out. Would definitely stay again.

Partner

10/10

Exceptional

03 Mar 2025

Frank

Very close to conference at Hershey Lodge.
Plenty of parking even though we were told the hotel was full (because of the conference).
Friendly staff that exceeded expectations.

Business_and_leisure

10/10

Exceptional

22 Feb 2025

WIlliam

Great hotel

Wonderful suite. We had plenty of room to spread out. Absolutely wheel chair accessible.

Allready planning a return visit

Partner

4/10

Poor

17 Feb 2025

Verified traveler

Had to cancel the second night

Friends_and_family Family

6/10

Pleasant

17 Feb 2025

Matt

Great Service, an okay place to stay.

Every time I stay at a Hilton I am always disappointed. The service is great but the rest is just okay. The rooms are average, this time the bed was like a rock but overall just average. Just remember nothing is included with your room except 3 k-cups. Bottles of water in your room are $2 each, no breakfast included, etc. so there was nothing wrong with this Hilton it’s just like every other Hilton I have been to, average.

Friends_and_family Family

10/10

Exceptional

15 Feb 2025

Daniel

Bueno

10/10

Exceptional

11 Feb 2025

Verified traveler

April and Laura were AMAZING!! Thank you for making my stay perfect!!!

Self

6/10

Pleasant

09 Feb 2025

Justin

Was clean and staff was very nice.
Just outdated

Leisure Partner

10/10

Exceptional

09 Jan 2025

Daniel

-

10/10

Exceptional

03 Jan 2025

Michelle

This was very nice and close to Hershey attractions, restaurants and shopping. Pool and hot tub were clean. The restaurant was all right, could have used more options on the menu. Hot chocolate and cookies were always available!

Leisure Family

8/10

Excellent

30 Dec 2024

Michael

Our room was on the second floor right in front of the elevator. It was a bit load until about 11 PM. Everything else was great! Very friendly staff. Very clean.

Leisure Partner

10/10

Exceptional

30 Dec 2024

Alan

Had a Great short stay visiting hershey park

Leisure Family

10/10

Exceptional

29 Dec 2024

Jennifer

Everyone is very friendly and professional. Place to be around all stores and food selections.

Leisure Family

6/10

Pleasant

29 Dec 2024

Lydia

Overall, we appreciated the convenience and pricing for the length of our stay close to Hersheypark. However, we were unsatisfied with the cleanliness of the room, the inconvenience of the indoor pool not being heated as the hot tub was small and always being used by other guests, as well as additional costs for food and drinks.

Leisure Friends

8/10

Excellent

27 Dec 2024

Arthur

good location to parks. property is dated.

8/10

Excellent

08 Dec 2024

Brad

Pillow cases are very scratchy.

Business Family

10/10

Exceptional

05 Dec 2024

Liz

Everything was perfect from the cleanliness of the room to the pool/hot tub and the gym facilities.

Leisure Family

8/10

Excellent

30 Nov 2024

Micheal

Room was clean had trouble with ac unit and fixed it very quickly

Friends_and_family Family

10/10

Exceptional

28 Nov 2024

Sheila

The reception desk staff was extremely helpful and pleasant. I’ll be back for sure!

10/10

Exceptional

26 Nov 2024

Jan

Very pleasant stay.

Leisure Self

4/10

Poor

24 Nov 2024

Lauren

I never leave reviews but feel compelled to after my recent stay. The pack n play provided for my toddler to sleep in was covered in stains and had holes in it. The stains were dark brown and yellow and the pack n play itself didn't even expand properly. It must have been extremely old and has for sure seen its full life of use. I was really surprised the staff even felt it acceptable to provide. God knows what those stains were ( I can only guess). Highly disappointed and disgusted.

Leisure Family

10/10

Exceptional

23 Nov 2024

Angela

Will be back

This was a two night visit and I was pleasantly surprised at how quiet the room was which was very important to me. There was only a little bit of noise through the adjoining door. I was also happy with the breakfast which we added on and had a choice of omelet, French toast, or yogurt bowl.

Friends_and_family Family

6/10

Pleasant

17 Nov 2024

Sam

No room service, no free breakfast included, water was only free to Hilton members. The staff was fantastic tho!

Leisure Family

10/10

Exceptional

08 Nov 2024

William

Very enjoyable and convenient Hershey hotel.