Kinnotake

Japan , Kanagawa
HAKONE , 817-342,Sengokuhara
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75 reviews shown

10/10

Exceptional

22 Feb 2026

Sangameshwar P

room spotless. staff courteous.

Partner

10/10

Exceptional

07 Feb 2026

Olivia

Fabulous experience for our honeymoon, fabulous staff and relaxing experience

10/10

Exceptional

13 Dec 2025

Ian

Great first experience of Hanoke. Rooms were big, though our room was near the road which made it hard to sleep at night

Leisure

10/10

Exceptional

28 Nov 2025

Leticia

Great and lovely stay.

Leisure Partner

10/10

Exceptional

02 Nov 2025

Daniel

Beautiful getaway

Friends_and_family Friends

10/10

Exceptional

21 Oct 2025

Marcela

The service was excellent
The spaces are amazing
The onsen is unreal!

Leisure Partner

10/10

Exceptional

20 Oct 2025

Celia

10/10, will be back!

Leisure Partner

10/10

Exceptional

02 Oct 2025

Natalie

Beautiful hotel, room with private onsen. Easy access to Halone Yumoto and other sights

Leisure Partner

10/10

Exceptional

24 Sep 2025

Arthur

This place is amazing. It’s beautiful relaxing and the staff couldn’t be more lovely

10/10

Exceptional

22 Sep 2025

Pedro

Fantastic in everything, we want to go back!

Where can we start? The food was simply out of this world, both dinner and breakfast. They catered to a vegetarian and were very attentive. The room was amazing, spacious, with all kinds of amenities included, free drinks, tea and coffee, a Bluetooth speaker and of course a private osen on the balcony facing a bamboo forest. Everything was top-notch. We booked the pool/sauna downstairs, and that was fantastic, as well as the gym. We also enjoyed drinks at the bar, including the Japanese whiskey. But the service is what makes this hotel so singular, and their incredible attention to detail; During check-in, you enjoy a welcoming drink, and ladies can choose their yukata style. The staff is so attentive and welcoming that you feel special every time. The location is great and beautiful too, with a bridge connecting the hotel to the main road, which gives a nice touch of exclusivity. There is a bus stop right in front of the bridge, and they offered us a shuttle to go back to the train station after checking out. We highly recommend this hotel.

Friends_and_family Family

10/10

Exceptional

19 Sep 2025

Pamela

Beautiful property with lovely staff and great dinner service. Probably the best meal we had while in Tokyo and the most relaxing time as well.

Leisure Partner

10/10

Exceptional

09 Sep 2025

Gregory

Stunning hotel, incredible service, very quiet and peaceful, fantastic food. Highly recommend

Leisure Partner

10/10

Exceptional

15 May 2025

yancheng

good

10/10

Exceptional

23 Mar 2025

David

We loved the in room onset. It was very relaxing and calm. We were able to get a lot of rest during our 2 day stay there. Thanks.

Leisure Partner

10/10

Exceptional

29 Dec 2024

Michelle

Beautiful decor and food was amazing.

Leisure Partner

10/10

Exceptional

29 Nov 2024

Connie

I saw some videos on YouTube regarding this onsen hotel and decided to try it. It is expensive, around US$ 450 per person per night. It includes dinner, breakfast and a private onsen inside the room. I had two friends sharing the room with me; the room is spacious and the hot onsen tub is outside on the balcony. The hotel does not have public onsen as every room has its own. The moment we walked into the lobby, the staff greeted us with big smile and courtesy and offered us the welcome drink and snack. We were given some yukata to select and the staff showed us to the room. The kaiseki dinner were so delicious and fancy. We got to choose western or Japanese style breakfast and also delicious. The services from all staff were first class and made you feel every dollar was well spent.

The hotel is about 10-15 minutes by bus from the Hakone train station. The bus stop is next to the bridge and once you cross that bridge, the hotel is in front of you. It is very quiet and secluded from the busy train station. I highly recommend this hotel.

Leisure Family

10/10

Exceptional

09 Nov 2024

deWayne

Liked the private onsen

Leisure Partner

10/10

Exceptional

02 Nov 2024

Emil

Great personal onsen experience with privacy

10/10

Exceptional

24 Oct 2024

Jillian

Amazing hotel / ryokan. Very friendly staff with great amenities and dining experiences.

Leisure Partner

10/10

Exceptional

18 Oct 2024

Michael

Wonderful staff, facilities, and dining in a serene environment.

Leisure Partner

10/10

Exceptional

16 Sep 2024

Angela

Great resort. Loved the amenities, staff were very nice and professional. Food was very good and the teppaniyaki with Kobe beef was amazing. A great place to relax and be pampered. Thanks to all the staff they made our journey memorable!

Leisure Family

10/10

Exceptional

29 Jul 2024

Ginger

This is our third annual time here, paused by covid. Generally easy to get there from train station via public bus. Massage is awesome, meals are delicious, amenities generous, best part is in-room private onsen w view of bamboo, other trees. Pricey but we splurge staying here

Leisure Partner

10/10

Exceptional

27 Jul 2024

Olav

Perfect night out

Leisure Partner

10/10

Exceptional

26 Jun 2024

jiyu

It is worth the money!

10/10

Exceptional

27 May 2024

Shaun

Best staff

10/10

Exceptional

07 Apr 2024

Stephanie

This was the best experience I have had with a hotel. Staff and service are unmatched, as well as their attention to detail and thoughtfulness. Room was clean and spacious and the private onsen was an amazing experience.

Leisure Partner

10/10

Exceptional

03 Apr 2024

Ross

We had an amazing time at Kinnotake Tonosawa - the experience from beginning to end was excellent. The staff were extremely friendly and accommodating throughout the stay, and went above and beyond to make sure we got back to Odawara station for our Shinkansen reservation. The accommodations were top notch and the private room onsen was perfect. The multi-course dinner and breakfast services were amazing dining experiences and the chefs accommodated our food preferences. Highly recommend this property!

Leisure Partner

8/10

Excellent

01 Apr 2024

Brad

The property has some great points to it, top-notch facility, beautiful aesthetics, Bazar, delightful and very clean. The staff works incredibly hard, but also is challenged a bit, no bartender during the evening, hard to get dinner times, just some simple things that I think with proper leadership and management could be fixed. Clearly, the weekday staff seem to be more talented than the weekend staff, but they all tried very hard. I would recommend the hotel, but we also went during cherry blossom season, and the price did not match the value.

Leisure Family

10/10

Exceptional

01 Apr 2024

Amy

My partner and I had an unbelievable time at this hotel and it exceeded our expectations. The staff were friendly, attentive and kind. We truly enjoyed our time and plan to return soon! Shout out to Sei for taking excellent care of us!

Leisure Partner

10/10

Exceptional

29 Mar 2024

Monica

Amazing and attentive service!!

Leisure Partner

8/10

Excellent

29 Mar 2024

Raphael

overall enjoyable stay, the food is a highlight. There were a few hiccups with service along the way. If reliant on public transport to get there it can be a bit complicated. Only downside is the hotel is right next to a road and railway line so there is notable traffic noise (no different to any of the other hotels in the area). The spa services were 10/10.

10/10

Exceptional

27 Mar 2024

Tony

Everything was fantastic, but recommend getting there by taxi and pre-book taxi.

10/10

Exceptional

08 Mar 2024

Cherish

Absolute tranquility, wonderful food, incredibly hospitable staff. And the onsen!!! Loved it. Worth every cent.

Leisure Self

10/10

Exceptional

21 Feb 2024

Faith

My stay at this hotel was an absolute delight from start to finish. The hospitality was top-notch, with the staff going above and beyond to ensure I felt welcomed and valued throughout my visit. The ryokan experience wasn't traditional but was still relaxing and worth it. My favorite part during this stay was their cuisine. Their breakfast and kaiseki meals were a culinary masterpiece!

Leisure Partner

10/10

Exceptional

21 Nov 2023

Sangmin

Great getaway

Leisure Family

8/10

Excellent

04 Nov 2023

eddy

Good

10/10

Exceptional

28 Oct 2023

James

Amazing stay here. Convenient to the tourist attractions, food was amazing as was the service.

Leisure Partner

10/10

Exceptional

26 Aug 2023

Andrea

Best onsen

Best private onsen experience!

Partner

10/10

Exceptional

27 May 2023

Tri Brian

The staff was attentive and provided great English service. Dinner and breakfast were amazing and the experience was enjoyable all around.

Leisure Friends

10/10

Exceptional

12 Apr 2023

Samuel

Very nice location and great service and amenities

Leisure Partner

10/10

Exceptional

12 Apr 2023

Carmen

Easy to get to once you find the right bus from the train station (Odawara or Hakone-Yumoto). Staff will greet you just after you cross the bridge and start the check in process. We went during cherry blossom season so there was a seasonal welcome drink we tried.

The room we had was amazing, the lady that checked us in kindly gave a tour of the room and made sure we had everything we needed before letting us settle in. Everything was clean, the in-room onsen was great. You cannot see any other guests around you but if you have a particularly noisy neighbour you may hear them. I can imagine in the summer the view from the in-room onsen will be even better with some of the hydrangeas blooming. They also provide yukatas for you to wear along with instructions on how to put them on properly.

Both breakfast and dinner were delicious. Their menu changes slightly daily so if you do stay multiple nights you don't have to eat the exact same thing. When food is brought to you they will give a quick explanation of the dish. We were lucky to be seated by the window for all our meals, so got to enjoy food while looking out at the gorgeous greenery.

Leisure Partner

10/10

Exceptional

05 Apr 2023

David

We loved the beautiful setting and excellent service. It was nice to have our own soaking tub on our balcony. The staff helped with our transportation plans too.

Leisure Family

10/10

Exceptional

06 Feb 2023

Huan Kind

Absolutely fantastic experience, the service was top-class coupled with amazing views and onsen. Had a wonderful time and will definitely go back again.

Leisure Partner

10/10

Exceptional

18 Jan 2023

Vicky

Superb service and quality

Leisure Family

8/10

Excellent

06 Jan 2023

Amanda

It's ok

The service in this hotel was good. They serve you a drink and snack at check in. Lady can choose their own yukata.

The room looks very modern and wooden. However, I booked the Take (bamboo) room and expected to see bamboo from my room but half of the view was normal leafless tree, the other half was bamboo so I was a bit disappointed.
All drinks in the hotel fridge are free.

The hotel is very near a busy road so you can hear a lot of cars driving through, it's especially noisy when it rains too so wasn't a total relaxed onsen stay.

They have a small menu of drinks you can order near the reception and it's free. You can either drink it there or bring it up to your room.
You can't take those drinks into the dining area though.

The food was good but not the best, we got to try cod milt and fugu tempura though which we would never order if we are at a restaurant.

A nice touch they have in the evening by the reception balcony, they have sparklers for hotel guests to light which was very cute.

Partner

10/10

Exceptional

15 Dec 2022

Alexander

We had two Shizuku rooms, one for my wife and me and the other for our two adult sons. The place was beautiful, and its service was perfect. I will go back again.

Leisure Family

10/10

Exceptional

25 Nov 2022

Poon Yan Yin

Awesome breakfast - better than the breakfast during my recent stay at Hoshinoya Karuizawa.

Nice amenities.

Love the private onsen - at the right temperature

Leisure Partner

10/10

Exceptional

17 Dec 2019

Rich

Room has great privacy and very cozy bed. Staff are super helpful and friendly. Food was great. The overall experience was definitely top notch!

6/10

Pleasant

30 Nov 2019

Verified traveler

above average, but definitely not the top level

Hotel itself is great, and location is good also. But quite close to the road, so not very quite in the night. Hotel hire a lot of Chinese staff, think maybe have a lot of Chinese customers. But obviously these Chinese staffs didn’t have well trained. You can tell the detail of the service is not the same standard if you have been to a lot of same style onsen hotel in Japan. The food is above average, but not the TOP level.

Friends_and_family Family

10/10

Exceptional

22 Dec 2018

samuel

Paradise

Absolutely amazing trip. The private Ibsen was so great. All the staff were very helpful. The food was exquisite. We were well spoilt and looked after. What a beautiful secluded and peace filled setting too.

Partner

10/10

Exceptional

18 Dec 2018

Verified traveler

Room amenity, clean and you can relax. The outside Private bath was amazing!

10/10

Exceptional

07 Nov 2018

Robert

.Really enjoyed our private onsen The room was great and the dinner was fantastic.

10/10

Exceptional

14 Sep 2018

brendan

Great. Relaxing

The hotel and staff were amazing. The rooms are traditionally styled with modern touches and each room is equipped with a private onsen. The hotel also offers a traditional Japanese dinner, which was excellent.

Partner

10/10

Exceptional

07 Jul 2018

Momo

Fabulous modern onsen hotel.

10/10

Exceptional

11 Jun 2018

Nick

Lovely Ryoken with excellent service

A relaxing getaway. Service was excellent and the food amazing!

8/10

Excellent

05 May 2018

Verified traveler

Hakone hotel in late April

Kinnotake Tonosawa is right across from the Dayama bus stop. We took the bus from Hakone Yumoto station directly to the hotel. The hotel itself is beautiful. It has a Japanese modern style with bamboo in neutral tones. We stayed in a room with a private onsen that overlooked a bamboo garden. It was stunning. The beds were comfortable and the shower was beautiful. Included in our stay was a traditional japanese dinner and breakfast. We opted for Western style breakfast, though Japanese breakfast was also an option. Overall, it was a very memorable stay and the staff went above and beyond to accommodate our needs. I would definitely recommend this property to others considering Hakone. The value, however, in peak season is limited and in these cases I would recommend only one night.

Partner

10/10

Exceptional

18 Mar 2018

Yigal

Go there!

This is a very good hotel. Everything was of the best quality: the service, the room, the food. Plus, the option of being able to soak in your room’s private hot water spring bath, after a day of doing the Hakone round way was magnificent.
We would like to recommend this hotel for straying while in Hakone area.
There is no problem arriving the hotel from Hakone-Yumoto, both shuttle bus and regular buses stops near the hotel.

Family

10/10

Exceptional

09 Sep 2017

Verified traveler

A fantastic, relaxing stay

This was way above and beyond anything I've experienced at a hotel before. The room was enormous (the bed was the size of the previous hotel room I stayed in), and the private onsen on the balcony was fantastic. Initially I thought that since it overlooked a road it might be noisy (line of sight is blocked by bamboo and trees), but soon all I could hear were the cicadas and the wind.

We dressed for dinner in the yukata provided, and were treated to several courses of wonderful food. It's a set menu for each person, and they were able to cater for dietary requirements and preferences to a certain degree.

Partner

10/10

Exceptional

22 Mar 2017

Max

The best experience I could ask for! I am so happy that I chose to stay here.

10/10

Exceptional

20 Dec 2016

Sheng Yi

Luxurious and memorable stay

The hotel itself was well maintained and the private open-air onsen (hot spring) in the room cannot be beat. The staff were helpful and courteous, and the dinner and breakfast menu was delightfully delicious. Overall it was a very memorable stay, unfortunately it was raining during our stay so we didn't leave the hotel to explore the surrounding area. The hotel has everything you need for a comfortable and relaxing getaway albeit a bit on the pricey side. I would recommend this hotel for a special occasion such as birthday or anniversaries. One thing to note, we thought we had booked the 1 night 2 meals (dinner and next day breakfast) option but it turned out we booked only for 1 meal. The options on hotels.com look similar so be careful to choose the right one. We had to pay extra (higher cost) for the dinner meal when we chose to add it to our stay when we got to the hotel.

Family

8/10

Excellent

29 Oct 2016

OK OK

OK OK

The private onsen in the room was very ideal to rekindle relationship in an environment only surrounded by bamboo trees and cold air!

Both dinner and breakfast were beyond our expectations. Simple but very delicious.

8/10

Excellent

25 Oct 2016

Verified traveler

Will come back but still improvement to make

Minus one star because of the dinning service on the second day. We understand the dinner of the first day is the best then second day they changed the menu and seating that we feel downgrading. The most important is the server of the second day served the dish before we finish the previous one, so we feel they were urging us - for traditional Japanese diner we know you should be served one dish after another instead of putting the next dish on the table before you finish what you are working on. What a rush?! Are we supposed to enjoy the dinner at the pace as we want? Note that we eat fast not slow at all- we were the first to finish the dinner on the first evening compared with others starting at the same time.

Partner

10/10

Exceptional

19 Sep 2016

Arthur

Private hot spring tub

Loved our stay here. It's exactly what we wanted. Private tubs. Clean. Quiet. Great food and service. Overall very happy here. Lots of amenities in room too.

Partner

10/10

Exceptional

11 Aug 2016

Aizaz

Beautiful hotel w/ great private onsen experience

The Room: Be careful about what room you book - they have several different kinds. The rooms on the 2nd floor have wooden onsens, those on the ground floors have granite ones. It's not clear when you book through hotels.com or bookings.com what exactly you're going to get or what your options are. You can go to their website (it's in Japanese, I had to use google translate) to get a better idea. Or better yet, just call them - they have someone who speaks English and will happily clarify your booking and get you the room you want.

We had the private granite Onsen - and it was beautiful. The private deck with the little pool and views of the forest are gorgeous and relaxing. That said, we went in August - it was hot and there were a lot of insects. We had to figure out the best time of day to use the onsen when insects were at a minimum (7am - 10am)

The room itself is well appointed - there is a _huge_ futon on a raised platform, a coffee machine, in-room music system, walk-out shower etc.

Service: the service was attentive, with one or two people who could speak English. The meals were _great_ but rather expensive. (the dinner was much better than the breakfast)

Location: it's a little far from all the rest of the resorts at Hakone. It wasn't hard to get to though, a bus runs from the nearest train station and stops right in front of the hotel - only a 15 minute ride or so.

Partner

8/10

Excellent

17 May 2016

Shaun

Solid onsen

Needs an uplift in the rooms I felt, great food and solid service but I booked a room which seemed to have a personal onsen bathtub but actually was just a normal bath and didnt even have a shower head..

Partner

10/10

Exceptional

16 Jan 2026

kwok tung

早餐是傳統日式早餐
餐廳對出係一片景致怡人的景色

Partner

10/10

Exceptional

23 Oct 2025

Alejandro

La habitación muy amplia

Leisure Partner

8/10

Excellent

05 Aug 2025

YUYA

基本的にはとても良かったのですが、
口コミなどで大きな期待を持ってしまった事も
ありますが、少し残念な点がありました。
1.補助的な内容に大しての詳しい説明がない
→花火についてなど
2.ホームページにフリードリンクの説明があるがその内容に沿っていないラインナップだった
→焼酎がないなど
3.バースデーサプライズでケーキを準備していただいたが、サプライズ相手がいる前で
会計表を提示されたので相手に金額が知られてしまった
→会計についてはみられないような配慮をいただけるとありがたかった
4.部屋にある籠がとても不潔だった
→部屋に備え付けの露天風呂を利用する際に必須となるので清潔にしていただけたかった
5.外国人の方が説明をする機会が多く、拙い事は十分承知していますが、要所で聞き取りづらいことが多々あった
色んな事を入力しましたが、良い事もとても多くございました。
1.妊婦にはクッションを必ず用意いただける
2.メニュー内容を変更していただける
3.部屋のアルコールはソフトに変更いただける
4.露天風呂がとても快適だった
→外でも虫がほぼ来なく、源泉掛け流しでもあり、広く足もしっかり伸ばして入れる
5.タオル類がとても豊富
→バスタオルが2枚ずつや足拭きも2枚あった
6.アメニティが竹で出来ている為使ってて安心
7.テレビがないので本当にゆっくり出来た
など書ききれない程沢山の素晴らしい点がある
とても良い旅館でした！
出産前に夫婦2人での最後の旅行にぴったりの
宿泊先となりました。ありがとうございました。

Leisure Family

10/10

Exceptional

29 Jun 2025

yoshitaka

客室、露天風呂共に良し。
料理が美味しく、量も丁度で味わえて食べれます。

Leisure Family

10/10

Exceptional

31 May 2025

Koki

よかった