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Rakuten Stay Villa Hakone Sengokuhara

Kanagawa · Japan

1246-748 Sengokuhara, HakonemachiView location

9.2/10Excellent217 Reviews
Cleanliness9.2/109.2
Comfort9.4/109.4
Condition9.0/109.0
Value9.0/109.0
Amenities9.2/109.2
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Rakuten Stay Villa Hakone Sengokuhara

In addition, Wi-Fi access is offered at the establishment's common spaces. This hotel offers 24-hour reception for guests' convenience. Visitors may take advantage of the car park. Additional fees may apply for some services.

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Located in Hakone (Sengokuhara), Rakuten STAY VILLA Hakone Sengokuhara is within a 10-minute drive of Lake Ashi and Ōwakudani. This vacation home is 5.1 mi (8.2 km) from Hakone Kowakien Yunessun and 8.8 mi (14.2 km) from Gotemba Premium Outlets.

Treat yourself to a stay in one of the 6 guestrooms, featuring outdoor private hot tubs and heated floors. Kitchenettes are outfitted with refrigerators, stovetops, and microwaves. Complimentary wireless internet access is available to keep you connected. Conveniences include desks and coffee/tea makers.

Featured amenities include laundry facilities and a vending machine. Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Laundry
Non-smoking

Check-in and check-out

Check-in from 3:00 PM
Check-in until 10:00 PM
Check-out until 10:00 AM
Minimum check-in age 18

Hotel policies

No rollaway/extra beds available No cribs (infant beds) available No elevators No front desk Guests will receive an email with special check-in instructions Unicode Support true Guest will receive an email before arrival 24 hours Professional property host/manager Property does not offer onsite COVID-19 testing Property does not require health documentation at check-in Pets not allowed Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Sanitization
Contactless check-in is available Contactless check-out is available
Essential Travel
Essential workers only - NO

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.

    We have included all charges provided to us by the property.

  • You need to know
    • The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
    • Contactless check-in and contactless check-out are available.
  • Special Instructions
    There is no front desk at this property. Guests will receive an email within 24 hours before arrival with check-in instructions and an access code. Guests can access their accommodation through a private entrance. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • Host has indicated there is a carbon monoxide detector on the property
    • Host has indicated there is a smoke detector on the property
    • Safety features at this property include a fire extinguisher, a security system, and window guards
    • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Minimal age
    18
  • Spoken Language

    Korean

    Japanese

    English

    Chinese (Mandarin)

Nearby attractions

Sengokuhara Onsen 0.1 km / 0.1 mi
Daihakone Country Club 0.6 km / 0.4 mi
Sengokuhara Susuki Prairie 0.7 km / 0.4 mi
Hakone Village Samurai Museum 1.9 km / 1.2 mi
Lalique Museum Hakone 2.2 km / 1.4 mi
Hakone Visitor Center 2.4 km / 1.5 mi
Hakone Venetian Glass Museum 2.7 km / 1.6 mi
Hakone Pirate Ship 2.8 km / 1.8 mi
Lake Ashi 3.3 km / 2.1 mi
Ōwakudani 3.6 km / 2.2 mi
Pola Museum of Art 3.7 km / 2.3 mi
Hakone Ropeway 3.7 km / 2.3 mi
Fujiya Hotel Sengoku Golf Course 4.7 km / 2.9 mi
Kuzuryu Shrine 4.8 km / 3 mi
Otome Toge 5.6 km / 3.5 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • hotel
  • Small pets allowed (under 5 kg)Extra charge
  • Car park
  • 24-hour reception
  • Wi-fi
  • 24-hour securityExtra charge
  • Lift accessExtra charge
  • TerraceExtra charge
  • Non-smoking establishment
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • VILLA BASICVILLA • BASICVIL.Z1

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 2–20 • Adults: max. 20 • Children: max. 13
    Room type
    VILLA
    View / characteristic
    BASIC

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Rakuten Stay Villa Hakone Sengokuhara

    VILLA BASIC

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 2–20 • Adults: max. 20 • Children: max. 13
    Room type
    VILLA
    View / characteristic
    BASIC

    Adult and child limits apply within the room's total guest limit.

    Room code: VIL.Z1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room WITH TERRACERoom • WITH TERRACEROO.TR

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    WITH TERRACE

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Rakuten Stay Villa Hakone Sengokuhara

    Room WITH TERRACE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    WITH TERRACE

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.TR

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST-1

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Rakuten Stay Villa Hakone Sengokuhara

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST-3

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Rakuten Stay Villa Hakone Sengokuhara

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST-3

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Rakuten Stay Villa Hakone Sengokuhara

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room RUN OF HOUSERoom • RUN OF HOUSEROO.RO

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    RUN OF HOUSE

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Rakuten Stay Villa Hakone Sengokuhara

    Room RUN OF HOUSE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    RUN OF HOUSE

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.RO

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room ECONOMYRoom • ECONOMYROO.EY

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    ECONOMY

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Rakuten Stay Villa Hakone Sengokuhara

    Room ECONOMY

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    ECONOMY

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.EY

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST-2

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Rakuten Stay Villa Hakone Sengokuhara

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST-2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Rakuten Stay Villa Hakone Sengokuhara

9.2
Excellent
217 Reviews
Cleanliness
9.2 /10
Comfort
9.4 /10
Condition
9.0 /10
Value
9.0 /10
Amenities
9.2 /10
75 reviews shown
10/10
Exceptional
24 Jul 2026
Francis
La villa était incroyable ! Séjour très confortable. Recommanderait sans aucunes hésitations.
10/10
Exceptional
14 Jul 2026
Carlos
Cozy, yet spacious design. Thoughtful perks like Nespresso maker with pods. Surprisingly private and quiet, despite convenient proximity to the road. The best onsen ever! With rainfall shower head. Very clean and comfy linens. Especially great pillows with feather side/buckwheat side.
Family_with_children
10/10
Exceptional
11 Jul 2026
stuart
Great property, I would recommend to anyone.
Family_with_children
8/10
Excellent
09 Jul 2026
Amos
The place was clean and tidy, with enough towels such that we could enjoy the onsen baths indoor and out to the fullest! There was Nespresso provided which was a nice touch, and a vending machine on the property. We would gladly stay here again. Would note however that the check-in process gave me some anxiety due to it being the first time using them, though it was easy in retrospect. Also the clothes dryer doesn't dry well in spite of running a full cycle - so that's something to keep in mind if you were thinking of doing the laundry while you sleep. Finally, I parked at night, and the path from the parking to the villa was unlit, making it a rather creepy experience if you are walking alone. Good otherwise!
Friends_and_family Family
6/10
Pleasant
03 Jul 2026
Lai Ieng
Big villa, but could be hard to find. Long walk to parking (2 block), and several steps outside the door made it very hard with big luggages. Amenities very new. Though steps are big and could be hard to climb. Dryer doesn’t work very well.
Family_with_children
10/10
Exceptional
26 Jun 2026
Tara
I highly recommend! We loved the in-villa sauna and soaking bath. The property was spacious, serene, clean, and everything else needed for a family of 5 to relax and sight see in the area.
Friends_and_family Family
10/10
Exceptional
26 Jun 2026
Manish
Excellent location, lovely villa, private, new and very clean, comfortable bedding.
Onsen is awesome, relax your body after a long day.
Parking is convenient once you locate it.
Kids enjoyed the loft.
Highly recommend for peace/quiet from city hustle.
Family_with_children
10/10
Exceptional
22 Jun 2026
Viviana
The unit was clean and well equipped for an extended stay. There were plenty of beds for our group of 5. We enjoyed our short stay and would certainly stay again!
10/10
Exceptional
19 Jun 2026
Kenneth
The place is very nice. Quiet, onsen, kitchen, rooms, it is the entire apartment. Clean, easy to check in even though its self check in. Just print all your instructions. Now, even with the kitchen, there isnt too much of a option to get food to cook. ImBus to get there can be confusing for foreign visitors but once you figure it out, it is easy. Really enjoyed Hakone and this place made it even more enjoyable.
Family
10/10
Exceptional
13 Jun 2026
Leonard
For a slightly larger group, the price is worth it. But we only had two adults and one 12-yo kid.
Friends_and_family Family
10/10
Exceptional
02 Jun 2026
Carlton
Wonderful natural private been. Free parking. Super clean spacious. Perfect place to base out of for lake ashi
Family_with_children
10/10
Exceptional
01 Jun 2026
Vince Jarel
The best. It was great!
10/10
Exceptional
31 May 2026
Michael
Super nice place. Like one of the nicest places I’ve stayed. 10/10 on the actual unit and amenities.

But. The communication with the company was a challenge. The confirmation email they send comes from a non-functioning email. The message function on Expedia isn’t answered in a timely manner. And they are completely inflexible with early check-ins. So even though our room was clean and ready, we were forced to sit on the ground outside of the room until exactly 3pm.

The bus drops you on the side of a mountain road. With our bags. So we didn’t really have a choice.

It would have been nice for them to have some flexibility (we would have happily paid more for the early check-in) or at least have a way to get in touch with the company with a timely response to clarify the zero flexibility.

If you come here, don’t show up even 1 minute early. And ideally come with a car. It’s possible on public transport but it was… alarming to just be dropped on the side of a busy mountain road.
Family
10/10
Exceptional
24 Apr 2026
Anna Graziella Saguin
Great place for a large group or family. Bus stop is right outside, convenience store one bus stop away. It is further away from the touristy areas, but that was what we wanted. Private indoor/outdoor onsen is a plus. They provide all the basics needed for everyday hygiene, and cooking. We definitely enjoyed our stay.
Family_with_children
8/10
Excellent
17 Mar 2026
Lim
Apartment was clean and fully equipped with all you need
Massage chair was a nice addition

Downside is inability for late check out, dryer function doesn’t dry enough resulting in repetitive runs and queries during the stay took many hours to be answered
Parking was also away and not in front of property which was unexpected
Friends_and_family Family
8/10
Excellent
19 Feb 2026
Nicole
The bathroom was amazing!

I did not like that the fireplace was not functional and they should have been communication and compensation regarding that just like the broken massage chair. If no luggage accommodation is going to be offered then alternatives should be proposed! It is silly in a smaller city to not offer luggage drop off.
Friends
10/10
Exceptional
08 Feb 2026
Aniruddha
Check in was smooth and the house was spotless. Great amenities.
Leisure Partner
2/10
Poor
07 Feb 2026
Alesya
Disgusting yellow stains on pillows, AC blows out dead fish smell, fireplace doesn’t work, massage chair doesn’t work, baths are smaller than pictured with no window. False advertising, what you see is not what you get and they charge an arm and a leg just to gaslight you
Friends_and_family Family
10/10
Exceptional
31 Jan 2026
Ashley
Easy check in & an incredible indoor onsen space.
Leisure Family
2/10
Poor
06 Jan 2026
Laurel
The property was a bit quirky, but fine.

However, there was a lightning storm during our stay which resulted in loss of hot water, wifi, and some other electrical devices. We contacted customer service numerous times, and they essentially refused to have things fixed for the final 2 days of our stay. They claimed they had no other units available to move us to. So we had to spend 2 days without wifi and hot water. The worst customer service I have ever experienced
Leisure Family_with_children
10/10
Exceptional
23 Dec 2025
Jennifer
Amazing, best stay we have ever had in our lives so far. Heated floors, projector, natural hot spring water bath that’s private, heating, 6 sleeping spaces, etc. massage chair was broken.
10/10
Exceptional
23 Dec 2025
Melanie
Fabulous location and property with a private onsen. If you are looking for a private onsen option that allows you to onset with your family members, this is great. The property was a great size and was far larger than any hotel options that we looked at in a similar category for the region. Clean, and comfortable.

It is a little walk away from a convenience store (10 mins), and a bus ride away from most food options. However, it is on several bus routes and was close to attractions in the area. Highly recommend.

They do not allow late check out or baggage storage.
Leisure Family_with_children
10/10
Exceptional
09 Dec 2025
Roger
Large, clean, stylish. Beautiful location.
Leisure Family
8/10
Excellent
07 Dec 2025
YVONNE
Nice layout, comfortable beds, nice kitchen area
10/10
Exceptional
20 Nov 2025
Kei
温泉が一番良かった。
Leisure Family_with_children
10/10
Exceptional
12 Nov 2025
Brandon
It was bright and spacious. Amenities abundant. The In unit ♨️ hos spring bath was delightful. There was just so much to lobe and enjoy. Close to the bus route.

Staff was very helpful with any and all my questions.
Leisure Friends
10/10
Exceptional
11 Nov 2025
Luis
100 % everything is perfect, the onsen, the location. Everything clean and functional!!!
10/10
Exceptional
05 Oct 2025
Brian
Really great furnishings. We enjoyed the indoor onsen, which was already on for us at the right temperature when we arrived. The property has a manual in English which allowed us to understand how to operate all of the major appliances like the microwave oven and the washer / dryer.

The check-in process was the most involved of any property we stayed in in Japan.
Leisure Family_with_children
8/10
Excellent
03 Oct 2025
Biqi
The place itself is excellent, you have everything you need there. It will be great if there’s a better clothes drying system, there’s a way to dry clothing with the heater, but no instructions so you have to figure it out. Also, the hot spring is super hot, if you have kids, be mindful of the faucet.
Leisure Family_with_children
8/10
Excellent
28 Sep 2025
Crystal
good location to drive to all tourist spots.
Leisure Family_with_children
10/10
Exceptional
19 Sep 2025
Domenic
A bit hard to get to as there are many Rakuten Stays in the area so it can get a bit confusing as you are driving into the area to find which lodge is the one you have booked.

Also there was a whole in the concrete of our entrance of our bnb and a cricket had made its nest there, so we could hear the cricket the entire night very loudly.
Leisure Friends
10/10
Exceptional
07 Jun 2025
Shad
LOVED the onsen bath, netted area for kids sleeping, and the projection TV. Would stay here again.
Leisure Family
10/10
Exceptional
19 Apr 2025
Verified traveler
This place was great for my family and I. They loved the private onsen and overall it was mostly clean. The only downside was the mold on the ceiling in the upstairs bathroom. But other than that, we loved it here.
Friends_and_family Family
10/10
Exceptional
20 Jan 2025
Todd
Great amenities, spacious villa with a private onsen bath. If I had one criticism, the main bathroom had a musty, wet rag odor indicating possible mold/mildew growth. Suggest management use bleach solution or a power jet washer to thoroughly clean the bathroom areas. Other than that, family had a good stay and u recommend this property.
Friends_and_family Family
10/10
Exceptional
30 Dec 2024
Paula
Beautiful home! Great location! Clean! Clear communication! Would love to stay here again!
Leisure Family_with_children
6/10
Pleasant
14 Oct 2023
Jerome

false advertisement

fireplace broken. close to a japanese army training facility. firing canon weekly from 7am to 6pm NON STOP
Partner
10/10
Exceptional
09 Sep 2023
Ricky
pre-self check in was a bit confusing and there are different houses with different amenities and sizes of backyard which wasn't clear on the booking
Leisure Family
10/10
Exceptional
13 Aug 2023
Hyrum and Susan
Gorgeous!
10/10
Exceptional
11 Jul 2023
Lo
One of the best places we stayed at in Japan! Truly a luxury stay with so much space for activities! Provided sparkling waters, slippers, disposable towels, self-care gifts, & various amenities. We walked to a soba place nearby for dinner & Lawson for late night snacks.

The only con is check-in is after 3pm & since it is a self check-in you would have to leave your luggage in the lockers at the station if you had other activities planned & didn’t want to lug your luggage around. We rode the bus to Owakudani & luckily they had lockers available there so we could shop luggage free & enjoy the sight.

Otherwise, we had a magnificent stay. Can’t wait to come back in the near future!
Trip type
Leisure Friends
10/10
Exceptional
02 Jul 2023
Jonathan
Beautiful modern property with its own private onsen. Loved staying here.
Leisure Family
10/10
Exceptional
24 Jun 2023
Brian

Best accommodation in Japan!

Truly the highest quality and roomiest accommodation I have experienced in Japan. Perfect for families. Every detail was thought of. I hope to stay here again. There is a tablet computer inside where you complete your check-in with a video call, but I couldn’t reach anyone after many attempts in the evening and morning. Check-out was very easy.
Friends_and_family Family
10/10
Exceptional
12 Apr 2023
Kwan Yiu
Great villa for kids and we enjoyed it very much. One thing to note/suggest if you are staying at the south villas, we found the route from the car park lot to the villa was a little bit dangerous when travelling with children with luggage as it was the main road with cars and buses driving past, no pedestrian path was available. the route needs to be improved. Everything else about the villa was excellent.
Leisure Family_with_children
8/10
Excellent
20 Nov 2022
Adelene

Generally a good family vacation outside the city

Generally good for a family of max 6 for comfortable family vacation. One of the Bathroom on level 1 is a little small hence 4*

Property a little rigid with check out schedule. Requested for 30mins-1hr late check out but was turned down. Strictly no extension was what as told
Friends_and_family Family
10/10
Exceptional
30 Jul 2022
Noriko
The property was great! There were lots of useful things in the property and we enjoyed our stay. One thing we didn't like was that the cushions for outside foot bath were wet before we used them. Others were great and we definitely go back there again.
Leisure Friends
10/10
Exceptional
15 May 2022
Andrew
We loved how this place had everything you needed such as soap, shampoo, dishwasher detergent, laundry detergent and more.
Leisure Family
10/10
Exceptional
16 Jul 2026
En
とても良かったです
Family_with_children
10/10
Exceptional
12 Jun 2026
JOSE
El
Alojamiento es muy cómodo, conectado con el autobús, perfecto para ir y desconectarte de la ciudad
Family
10/10
Exceptional
22 May 2026
MASAHIRO
最高の旅でした。
しかしオンラインチェックインの男性の声が幽霊みたいでボソボソ喋ってて不快でした。
Family_with_children
10/10
Exceptional
09 May 2026
jinyong
객실상태 너무 좋았고, 비대면 체크인 및 체크아웃 절차도 만족스러웠습니다. 특히, 내부 온천탕 및 족욕탕에 대한 만족도가 높았고, 재방문 의사 있습니다!
Friends_and_family Family
10/10
Exceptional
26 Apr 2026
Ka chun
廚具齊全
10/10
Exceptional
18 Apr 2026
SUNGWOONG
최고의 숙소
Friends_and_family Family
8/10
Excellent
17 Apr 2026
Mai
北館は少し駐車場が遠く道も砂利道で少し歩きづらいですが、気にならないくらいには素敵なお宿でした。静かで落ち着くし、温泉も入れるゆったりした時間を過ごせて幸せでした。
Partner
8/10
Excellent
08 Mar 2026
さ織
床暖房が快適でした
Family_with_children
10/10
Exceptional
26 Feb 2026
Ya Wen
很讚的住宿環境及設備、獨立的上下樓空間孩子們很開心、還有溫泉泡湯池，但是洗澡水及溫泉好冷我們不會調溫度，沒有即時服務人員、櫃檯及入住流程繁瑣比較麻煩
Friends_and_family Family
10/10
Exceptional
26 Feb 2026
KO
房很大，設施很齊全
如住north 請留意地下不準泊車，
齊體很好，只是沒有員工即場解答
10/10
Exceptional
06 Feb 2026
HAO HUI
設備新穎、周全，室內有溫泉湯十分棒！但停車地點老遠，我們住在北館，要停在南舘後面，夜裡八九點，停好車最好要用手電筒照路走回房間。
當初就是看中房間有壁爐才下訂，但入住才發現壁爐故障無法使用，雖然是觀賞用，還是有點感覺被騙了的感覺！
Friends_and_family Family
10/10
Exceptional
01 Feb 2026
WAKANA
ありがとうございました。
大満足でした！
Leisure Friends
10/10
Exceptional
29 Dec 2025
Kumi
家族5人で小さい子どもも遠慮することなく遊べた。
10/10
Exceptional
09 Dec 2025
Verified traveler
気に入って友人たちと2回目の利用です。お部屋がキレイで広くて、ゆったり過ごせました。
Leisure Friends
8/10
Excellent
26 Nov 2025
???
お風呂が温泉掛け流しなところがよかった
Leisure Partner
8/10
Excellent
16 Nov 2025
Ikuya
想像通りで宿泊して良かったです。
10月末に大人4人子供2人の2家族で利用させていただきました。
床暖房と室内エアコンの併用により快適な居住環境を整えることができ、リビングに常設のソファーおよびダイニングテーブルにより大人も子供もゆったり過ごすことができました。
キッチンには食器や調理家電が備えられており、ある程度の料理を作ることができそうです(IHキッチン、食洗機、冷蔵庫、炊飯器、ホットプレート2つ、コーヒーメーカーなど)。
お風呂も大きく、1Fにはシャワールーム、2Fには浴場という配置で、1家族ずつ多人数で利用可能でした。
少し気になったところを挙げると、1Fシャワールームの排水溝の臭い、2F洗面所にある窓を開閉するチェーンに付いていた取説タグにカビが発生していたこと、玄関およびリビングに大きな窓があるのですが、カーテンやブラインドが付いておらず外から見えているのではないかという点が気になりました。
気になるところも多少ありましたが、総じて満足な体験ができました。
Leisure Family_with_children
10/10
Exceptional
03 Nov 2025
Stanislas
Tout était parfait ! Hébergement merveilleux, au milieu de la forêt, avec onsen privé.
Friends_and_family Family
8/10
Excellent
13 Oct 2025
Chien Nan
有多國語言客服溝通上無問題，房間內設備齊全，微波爐，快煮壺，咖啡機，烤盤，洗衣烘乾機等，整體上舒適都不錯，但冷氣安裝位置很不優，因為直接吹頭，還有洗脫烘乾機烘出來的衣服臭臭的，應該是管路沒有定期保養，還有連續住2天僅提供一天毛巾，要自己洗烘乾，又加上設備沒保養洗出來的毛巾臭又有髒毛屑…
Friends_and_family Family
10/10
Exceptional
07 Oct 2025
Nicole
Die Unterkunft hat uns super gefallen. Toll war der Onsen und die Überraschung im Kühlschrank. Wir hatten einen wunderschönen Aufenthalt.
Leisure Family
10/10
Exceptional
28 Sep 2025
Verified traveler
部屋の広さや設備、快適に過ごせました。
Leisure Friends
8/10
Excellent
26 Sep 2025
Go
施設は綺麗でしたし、ビールサーバーも付いていて良かったです。説明もありましたが、お風呂のお湯が冷めやすいのは改善できたら良いのにと思いました。でも足湯もあって楽しめました。細かいことですが、靴べらを置いて欲しかったです。
歩きだと施設までの道に歩道がなく車が来ると少し怖いなと思いました。
Leisure Family
8/10
Excellent
04 Aug 2025
あきこ
ビールサーバーを楽しみにしていましたが、機械の不具合でオペレーターの方にも聞きながら一旦は直りましたが、結局使用できず残念でした。
その他は別荘に遊びにきた雰囲気でとても良かったです。
初めての利用で食材調達など勝手がわからなかった1日目。2日目は少し慣れて上手に過ごせました。
また利用したいです。
Leisure Family
8/10
Excellent
30 Jun 2025
carlos tejada
Nice place is new love
8/10
Excellent
21 Jun 2025
KATSUHIKO
全般的には問題無く、快適に過ごせました。
清掃も行き届いており、備品も充実しています。　
強いて言えば目の前の道路を通過する車の走行音が気になりました。
特に夜、寝る前に気になります。
備品ではコーヒーメーカーの中が、コーヒー粕がこびり付いており、しばらく茶色いお湯が出て来ました。
Leisure Family
4/10
Poor
09 Jun 2025
younghwan
先日、家族旅行でこちらのリゾートホテルに宿泊しました。正直、今まで利用したRakuten Stayの中で最も満足度が低い滞在でした。

まず、駐車場についての事前案内がなく、到着時に戸惑いました。家族連れでの利用も多いはずですが、その点への配慮は全く感じられませんでした。

室内の清掃状態にも問題がありました。ソファには汚れが目立ち、とても座る気になれませんでした。テラスの芝生は手入れされておらず、テーブルには前の宿泊者の食べこぼし跡がそのままでした。浴槽の水も循環されておらず、不純物が浮いている状態で、使用をためらいました。寝具だけはきちんと整えられていたのが唯一の安心材料でした。

また、立地も便利とは言えず、サービスや施設の質を考えるとコストパフォーマンスも非常に悪いと感じました。
Friends_and_family Family
10/10
Exceptional
15 May 2025
SHIHO
今回もとても清潔で綺麗なお部屋でした。Rakuten STAY VILLA に宿泊するのは２回目です。ここのVILLAには、温泉や足湯もあって、ゆっくりと部屋で身体を休める事が出来ました。是非、全国のRakuten STAY VILLA に泊まってみたいです。
Leisure Family
6/10
Pleasant
25 Mar 2025
Youko
洗濯乾燥機が壊れていて洋服がびしょ濡れのまま終わってしまいました💦
8/10
Excellent
26 Nov 2024
??
北館を利用させてもらいした。
荷物搬入用の駐車スペースは入口は狭いものの自分的には問題無しでした（車種はハリアー）
しかし南館併設の駐車場はすごくわかりにくい。
日が落ちるタイミングだったので見辛く何度も通り過ぎてしまい周辺をグルグル周りながらなんとか辿り着きました。
北館にも駐車スペースが確保できたら完璧だったと思います。

そんなことより家族は大変満足しておりここの系列の他のとこも行ってみたいと言ってます。
また利用したい施設になりました。

1個気になったのは部屋に大量の殺虫剤があり、虫が多い時期に来たらちょっと大変そうだなって思いました。
Leisure Family_with_children
10/10
Exceptional
29 Oct 2024
Ryoichi
各部屋、温浴設備とも清掃が行き届いており、大変気持ち良く過ごせました。
南館S101でしたが、足湯や本格的ビールサーバーなど、滞在 αの楽しみとしての印象が残りました。
解放感のあるメゾネットタイプの部屋ですが、小さい子供がいたので、注意を逸らすと階段が危なそうな点だけが気になりました
Leisure Family_with_children
8/10
Excellent
15 Sep 2024
takako
宿側の内容変更なのに連絡がちゃんと来ない
ようやく来たメール内容は間違えていました、部屋はキレイだし設備もよいのに残念です
Leisure Family_with_children

Location & surroundings

Rakuten Stay Villa Hakone Sengokuhara
1246-748 Sengokuhara, Hakonemachi, Kanagawa, Japan

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Rakuten Stay Villa Hakone Sengokuhara

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