Rakuten Stay Villa Hakone Sengokuhara

Japan , Kanagawa
Kanagawa, 1246-748 Sengokuhara, Hakonemachi
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50 reviews shown

8/10

Excellent

17 Mar 2026

Lim

Apartment was clean and fully equipped with all you need
Massage chair was a nice addition

Downside is inability for late check out, dryer function doesn’t dry enough resulting in repetitive runs and queries during the stay took many hours to be answered
Parking was also away and not in front of property which was unexpected

Friends_and_family Family

8/10

Excellent

19 Feb 2026

Nicole

The bathroom was amazing!

I did not like that the fireplace was not functional and they should have been communication and compensation regarding that just like the broken massage chair. If no luggage accommodation is going to be offered then alternatives should be proposed! It is silly in a smaller city to not offer luggage drop off.

Friends

10/10

Exceptional

08 Feb 2026

Aniruddha

Check in was smooth and the house was spotless. Great amenities.

Leisure Partner

2/10

Poor

07 Feb 2026

Alesya

Disgusting yellow stains on pillows, AC blows out dead fish smell, fireplace doesn’t work, massage chair doesn’t work, baths are smaller than pictured with no window. False advertising, what you see is not what you get and they charge an arm and a leg just to gaslight you

Friends_and_family Family

10/10

Exceptional

31 Jan 2026

Ashley

Easy check in & an incredible indoor onsen space.

Leisure Family

2/10

Poor

06 Jan 2026

Laurel

The property was a bit quirky, but fine.

However, there was a lightning storm during our stay which resulted in loss of hot water, wifi, and some other electrical devices. We contacted customer service numerous times, and they essentially refused to have things fixed for the final 2 days of our stay. They claimed they had no other units available to move us to. So we had to spend 2 days without wifi and hot water. The worst customer service I have ever experienced

Leisure Family_with_children

10/10

Exceptional

23 Dec 2025

Jennifer

Amazing, best stay we have ever had in our lives so far. Heated floors, projector, natural hot spring water bath that’s private, heating, 6 sleeping spaces, etc. massage chair was broken.

10/10

Exceptional

23 Dec 2025

Melanie

Fabulous location and property with a private onsen. If you are looking for a private onsen option that allows you to onset with your family members, this is great. The property was a great size and was far larger than any hotel options that we looked at in a similar category for the region. Clean, and comfortable.

It is a little walk away from a convenience store (10 mins), and a bus ride away from most food options. However, it is on several bus routes and was close to attractions in the area. Highly recommend.

They do not allow late check out or baggage storage.

Leisure Family_with_children

10/10

Exceptional

09 Dec 2025

Roger

Large, clean, stylish. Beautiful location.

Leisure Family

8/10

Excellent

07 Dec 2025

YVONNE

Nice layout, comfortable beds, nice kitchen area

10/10

Exceptional

20 Nov 2025

Kei

温泉が一番良かった。

Leisure Family_with_children

10/10

Exceptional

12 Nov 2025

Brandon

It was bright and spacious. Amenities abundant. The In unit ♨️ hos spring bath was delightful. There was just so much to lobe and enjoy. Close to the bus route.

Staff was very helpful with any and all my questions.

Leisure Friends

10/10

Exceptional

11 Nov 2025

Luis

100 % everything is perfect, the onsen, the location. Everything clean and functional!!!

10/10

Exceptional

05 Oct 2025

Brian

Really great furnishings. We enjoyed the indoor onsen, which was already on for us at the right temperature when we arrived. The property has a manual in English which allowed us to understand how to operate all of the major appliances like the microwave oven and the washer / dryer.

The check-in process was the most involved of any property we stayed in in Japan.

Leisure Family_with_children

8/10

Excellent

03 Oct 2025

Biqi

The place itself is excellent, you have everything you need there. It will be great if there’s a better clothes drying system, there’s a way to dry clothing with the heater, but no instructions so you have to figure it out. Also, the hot spring is super hot, if you have kids, be mindful of the faucet.

Leisure Family_with_children

8/10

Excellent

28 Sep 2025

Crystal

good location to drive to all tourist spots.

Leisure Family_with_children

10/10

Exceptional

19 Sep 2025

Domenic

A bit hard to get to as there are many Rakuten Stays in the area so it can get a bit confusing as you are driving into the area to find which lodge is the one you have booked.

Also there was a whole in the concrete of our entrance of our bnb and a cricket had made its nest there, so we could hear the cricket the entire night very loudly.

Leisure Friends

10/10

Exceptional

07 Jun 2025

Shad

LOVED the onsen bath, netted area for kids sleeping, and the projection TV. Would stay here again.

Leisure Family

10/10

Exceptional

19 Apr 2025

Verified traveler

This place was great for my family and I. They loved the private onsen and overall it was mostly clean. The only downside was the mold on the ceiling in the upstairs bathroom. But other than that, we loved it here.

Friends_and_family Family

10/10

Exceptional

20 Jan 2025

Todd

Great amenities, spacious villa with a private onsen bath. If I had one criticism, the main bathroom had a musty, wet rag odor indicating possible mold/mildew growth. Suggest management use bleach solution or a power jet washer to thoroughly clean the bathroom areas. Other than that, family had a good stay and u recommend this property.

Friends_and_family Family

10/10

Exceptional

30 Dec 2024

Paula

Beautiful home! Great location! Clean! Clear communication! Would love to stay here again!

Leisure Family_with_children

6/10

Pleasant

14 Oct 2023

Jerome

false advertisement

fireplace broken. close to a japanese army training facility. firing canon weekly from 7am to 6pm NON STOP

Partner

10/10

Exceptional

09 Sep 2023

Ricky

pre-self check in was a bit confusing and there are different houses with different amenities and sizes of backyard which wasn't clear on the booking

Leisure Family

10/10

Exceptional

13 Aug 2023

Hyrum and Susan

Gorgeous!

10/10

Exceptional

11 Jul 2023

One of the best places we stayed at in Japan! Truly a luxury stay with so much space for activities! Provided sparkling waters, slippers, disposable towels, self-care gifts, & various amenities. We walked to a soba place nearby for dinner & Lawson for late night snacks.

The only con is check-in is after 3pm & since it is a self check-in you would have to leave your luggage in the lockers at the station if you had other activities planned & didn’t want to lug your luggage around. We rode the bus to Owakudani & luckily they had lockers available there so we could shop luggage free & enjoy the sight.

Otherwise, we had a magnificent stay. Can’t wait to come back in the near future!
Trip type

Leisure Friends

10/10

Exceptional

02 Jul 2023

Jonathan

Beautiful modern property with its own private onsen. Loved staying here.

Leisure Family

10/10

Exceptional

24 Jun 2023

Brian

Best accommodation in Japan!

Truly the highest quality and roomiest accommodation I have experienced in Japan. Perfect for families. Every detail was thought of. I hope to stay here again. There is a tablet computer inside where you complete your check-in with a video call, but I couldn’t reach anyone after many attempts in the evening and morning. Check-out was very easy.

Friends_and_family Family

10/10

Exceptional

12 Apr 2023

Kwan Yiu

Great villa for kids and we enjoyed it very much. One thing to note/suggest if you are staying at the south villas, we found the route from the car park lot to the villa was a little bit dangerous when travelling with children with luggage as it was the main road with cars and buses driving past, no pedestrian path was available. the route needs to be improved. Everything else about the villa was excellent.

Leisure Family_with_children

8/10

Excellent

20 Nov 2022

Adelene

Generally a good family vacation outside the city

Generally good for a family of max 6 for comfortable family vacation. One of the Bathroom on level 1 is a little small hence 4*

Property a little rigid with check out schedule. Requested for 30mins-1hr late check out but was turned down. Strictly no extension was what as told

Friends_and_family Family

10/10

Exceptional

30 Jul 2022

Noriko

The property was great! There were lots of useful things in the property and we enjoyed our stay. One thing we didn't like was that the cushions for outside foot bath were wet before we used them. Others were great and we definitely go back there again.

Leisure Friends

10/10

Exceptional

15 May 2022

Andrew

We loved how this place had everything you needed such as soap, shampoo, dishwasher detergent, laundry detergent and more.

Leisure Family

8/10

Excellent

08 Mar 2026

さ織

床暖房が快適でした

Family_with_children

10/10

Exceptional

26 Feb 2026

Ya Wen

很讚的住宿環境及設備、獨立的上下樓空間孩子們很開心、還有溫泉泡湯池，但是洗澡水及溫泉好冷我們不會調溫度，沒有即時服務人員、櫃檯及入住流程繁瑣比較麻煩

Friends_and_family Family

10/10

Exceptional

26 Feb 2026

房很大，設施很齊全
如住north 請留意地下不準泊車，
齊體很好，只是沒有員工即場解答

10/10

Exceptional

06 Feb 2026

HAO HUI

設備新穎、周全，室內有溫泉湯十分棒！但停車地點老遠，我們住在北館，要停在南舘後面，夜裡八九點，停好車最好要用手電筒照路走回房間。
當初就是看中房間有壁爐才下訂，但入住才發現壁爐故障無法使用，雖然是觀賞用，還是有點感覺被騙了的感覺！

Friends_and_family Family

10/10

Exceptional

01 Feb 2026

WAKANA

ありがとうございました。
大満足でした！

Leisure Friends

10/10

Exceptional

29 Dec 2025

Kumi

家族5人で小さい子どもも遠慮することなく遊べた。

10/10

Exceptional

09 Dec 2025

Verified traveler

気に入って友人たちと2回目の利用です。お部屋がキレイで広くて、ゆったり過ごせました。

Leisure Friends

8/10

Excellent

26 Nov 2025

???

お風呂が温泉掛け流しなところがよかった

Leisure Partner

8/10

Excellent

16 Nov 2025

Ikuya

想像通りで宿泊して良かったです。
10月末に大人4人子供2人の2家族で利用させていただきました。
床暖房と室内エアコンの併用により快適な居住環境を整えることができ、リビングに常設のソファーおよびダイニングテーブルにより大人も子供もゆったり過ごすことができました。
キッチンには食器や調理家電が備えられており、ある程度の料理を作ることができそうです(IHキッチン、食洗機、冷蔵庫、炊飯器、ホットプレート2つ、コーヒーメーカーなど)。
お風呂も大きく、1Fにはシャワールーム、2Fには浴場という配置で、1家族ずつ多人数で利用可能でした。
少し気になったところを挙げると、1Fシャワールームの排水溝の臭い、2F洗面所にある窓を開閉するチェーンに付いていた取説タグにカビが発生していたこと、玄関およびリビングに大きな窓があるのですが、カーテンやブラインドが付いておらず外から見えているのではないかという点が気になりました。
気になるところも多少ありましたが、総じて満足な体験ができました。

Leisure Family_with_children

10/10

Exceptional

03 Nov 2025

Stanislas

Tout était parfait ! Hébergement merveilleux, au milieu de la forêt, avec onsen privé.

Friends_and_family Family

8/10

Excellent

13 Oct 2025

Chien Nan

有多國語言客服溝通上無問題，房間內設備齊全，微波爐，快煮壺，咖啡機，烤盤，洗衣烘乾機等，整體上舒適都不錯，但冷氣安裝位置很不優，因為直接吹頭，還有洗脫烘乾機烘出來的衣服臭臭的，應該是管路沒有定期保養，還有連續住2天僅提供一天毛巾，要自己洗烘乾，又加上設備沒保養洗出來的毛巾臭又有髒毛屑…

Friends_and_family Family

10/10

Exceptional

07 Oct 2025

Nicole

Die Unterkunft hat uns super gefallen. Toll war der Onsen und die Überraschung im Kühlschrank. Wir hatten einen wunderschönen Aufenthalt.

Leisure Family

10/10

Exceptional

28 Sep 2025

Verified traveler

部屋の広さや設備、快適に過ごせました。

Leisure Friends

8/10

Excellent

26 Sep 2025

施設は綺麗でしたし、ビールサーバーも付いていて良かったです。説明もありましたが、お風呂のお湯が冷めやすいのは改善できたら良いのにと思いました。でも足湯もあって楽しめました。細かいことですが、靴べらを置いて欲しかったです。
歩きだと施設までの道に歩道がなく車が来ると少し怖いなと思いました。

Leisure Family

8/10

Excellent

04 Aug 2025

あきこ

ビールサーバーを楽しみにしていましたが、機械の不具合でオペレーターの方にも聞きながら一旦は直りましたが、結局使用できず残念でした。
その他は別荘に遊びにきた雰囲気でとても良かったです。
初めての利用で食材調達など勝手がわからなかった1日目。2日目は少し慣れて上手に過ごせました。
また利用したいです。

Leisure Family

8/10

Excellent

30 Jun 2025

carlos tejada

Nice place is new love

8/10

Excellent

21 Jun 2025

KATSUHIKO

全般的には問題無く、快適に過ごせました。
清掃も行き届いており、備品も充実しています。　
強いて言えば目の前の道路を通過する車の走行音が気になりました。
特に夜、寝る前に気になります。
備品ではコーヒーメーカーの中が、コーヒー粕がこびり付いており、しばらく茶色いお湯が出て来ました。

Leisure Family

4/10

Poor

09 Jun 2025

younghwan

先日、家族旅行でこちらのリゾートホテルに宿泊しました。正直、今まで利用したRakuten Stayの中で最も満足度が低い滞在でした。

まず、駐車場についての事前案内がなく、到着時に戸惑いました。家族連れでの利用も多いはずですが、その点への配慮は全く感じられませんでした。

室内の清掃状態にも問題がありました。ソファには汚れが目立ち、とても座る気になれませんでした。テラスの芝生は手入れされておらず、テーブルには前の宿泊者の食べこぼし跡がそのままでした。浴槽の水も循環されておらず、不純物が浮いている状態で、使用をためらいました。寝具だけはきちんと整えられていたのが唯一の安心材料でした。

また、立地も便利とは言えず、サービスや施設の質を考えるとコストパフォーマンスも非常に悪いと感じました。

Friends_and_family Family

10/10

Exceptional

15 May 2025

SHIHO

今回もとても清潔で綺麗なお部屋でした。Rakuten STAY VILLA に宿泊するのは２回目です。ここのVILLAには、温泉や足湯もあって、ゆっくりと部屋で身体を休める事が出来ました。是非、全国のRakuten STAY VILLA に泊まってみたいです。

Leisure Family