Name: Hesta Hakone
Address: Motohakone 159 205 Hakone Cho, Hakone, JP

8/10

Excellent

17 Jul 2026

Kalen

Great, affordable place. Just very out of the way. But it's in a beautiful area.

Self

6/10

Pleasant

30 Jun 2026

LUIS ENRIQUE

The onsen was a great experience, and the hotel itself was very clean. The rooms were spacious, comfortable, and well maintained. The biggest downside was that the hotel was difficult to find, even after asking for directions several times. Another drawback was the limited food options on-site, with only a few vending machines offering mostly low-quality snacks and meals. Overall, it's a good place to stay if you're looking for a clean, relaxing hotel with a nice onsen, but I recommend planning your meals in advance.

Family_with_children

6/10

Pleasant

16 May 2026

Mikayla

Good hotel

Partner

8/10

Excellent

12 May 2026

Aidan

The rooms were big and nice, great location, nice front desk staff. It was a little hard to get to and around with large luggage, but aside from that it was a great experience and right near Lake Ashi.

Friends

10/10

Exceptional

02 May 2026

RINABAHEN

Clean and good

Family

8/10

Excellent

28 Apr 2026

Filipe cordeiro forte

Quarto espaçoso e limpo
Café da manhã fraco
Não tem comércio perto mas tem máquinas de venda no hotel
Ponto de ônibus é perto

Partner

8/10

Excellent

17 Apr 2026

Mitsuharu

I stayed at the hotel only for sleep. I even have a chance to enjoy \"onsen\" because of my limited time.
I didn't have an opportunity to talk with the staff very much because I arrived there after 10 P.M.
The parking was large enough and well arranged, so I could easily put my vehicle. The dormitory type room was clean and the bed was comfortable.
There is always the potential problem because of the room type... snoring and chatting by other guests in the nighttime were somewhat bothering,
However, over all, my experience was good.

Self

10/10

Exceptional

13 Apr 2026

andrew

I only we didnt like was we only had 1 night to enjoy it. We wished we had more time to stay longer. It was so close to everything we wanted to do. Great isakaya with beautiful food just a short walk down the hill. It was great.

Family

10/10

Exceptional

30 Mar 2026

jocelyn

Belle hotel avec le osen , wow

Friends_and_family Family

10/10

Exceptional

16 Nov 2025

Ho Kiu

Paradise for Crazy Drivers, hundreds of turns every time

Leisure Family

10/10

Exceptional

04 Nov 2025

Warren

fantastic place and it is budge friendly

Leisure Partner

2/10

Poor

02 Nov 2025

Kenichi

no communication about checkin time and refusing a refund. not acceptable.

6/10

Pleasant

21 Aug 2025

Clarence

Simple stay

It was good; it met expectations in that it was just a stay in Hakone. It is a shared bath, and the vending machine food isn't that great. The nearest convenience store is a 1-hour walk from the stay, and most restaurants close around 3 or 4. The bus stop is a short walk away.

Self

10/10

Exceptional

08 Aug 2025

Callum

A really nice hotel with really helpful staff. The rooms were a great size, with comfortable beds and private bathroom. For the price I highly recommend staying here if you are in the area

Leisure Friends

10/10

Exceptional

30 Jul 2025

Tina

The staff that help us was extremely helpful. We stayed for one night and it was very nice. The onsen was needed at the end of day to soak. The only think was there was an extra charge of 6.00 CAnwas on the website and there is nothing close by if you did not bringAN witch I do not recall

8/10

Excellent

14 Apr 2025

Stephanie

Enjoyed staying here! Quiet and comfortable. I think it would be a lot easier to get around if stayed in Gora though. Also didn’t realize it was a shared bath (no shower/bath in room) but it was nice. There is also an additional fee you have to pay at the property for the bath (hot springs).

Leisure Family

10/10

Exceptional

11 Apr 2025

Mary

Great location

The hotel is close to the Ropeway and Pirate ship, as well as a mainbus station and so perfect for getting around. I had a huge room with a great view of the lake. The public bath was also great. Yes, its outdated and there's a strange smell, but dont let that put you off, you will have a great time here.

Business

8/10

Excellent

02 Apr 2025

Rhys

Not the cleanest place I’d ever stayed in and it’s definitely dated but you get what you pay for. The rooms are huge western size, more than enough room for two people and to spread luggage everywhere too.

The gentlemen on reception was very polite and helpful, had a translation device to hand for a few of my more complex requests.

Leisure Self

2/10

Poor

13 Mar 2025

xing

I reserved the room for 2080 Yuan at expedia.com. But when I got in the hotel, told me the charge is 2140 Yuan, 600 Japan Yuan difference, hotel didn’t give any explanation. Also in the room all of powers and power sockets by inserting room key to turn them on, that means you have keep lights on when you are sleeping if you use power plug to charge phone or connect sleep machine, that make me crazy.

4/10

Poor

08 Mar 2025

Luca

The price simply isn’t worth it.

There is no reason to pick this hotel over anywhere else in that area. The positive thing is the room is big (no shower). I will now list below the negative aspects of this accommodation.
- Staff are non existent, there is occasionally someone at the desk but never after 9pm. They are completely useless at assisting you and are unlike any other Japanese person I have encountered. They couldn’t arrange a Taxi for us, and couldn’t answer the phone either. There is no food outside of the vending machine options which are ok. If you don’t have a car I would avoid this entire AREA of Hakone. It is very beautiful landscape but extremely hard to get too - if you are out after 6pm good luck there is nothing open in even the main area of Gora which isn’t just a small town open for the attractions this area is blackout at night. The Bus stops at around 730pm. If you miss the train or bus you are at the mercy of waiting for a taxi to maybe show up unless you have a competent hotel to organise one for you.
This area seems to have infinite guest houses and hotels all with a very weird vibe seemingly run down and semi abandoned. The onsen was very average and lots of things like lights, kettles etc do not work.
The way Hakone works is there is a ropeway cable car that goes up and down the mountain and ends at 5pm this is a short walk away to the bottom at Lake Ashi which is lovely in the morning and day time then you catch the cable up to.

Leisure Friends

8/10

Excellent

28 Feb 2025

Freya

Affordable

6/10

Pleasant

13 Jan 2025

carla

Not very easy to find. It was Ok to spend only 1 night

Leisure Family

10/10

Exceptional

09 Jan 2025

Penny

Very comfortable beds, quiet rooms, easy parking.

Leisure Family

4/10

Poor

04 Jan 2025

Fareed

It’s surprising to get poor service in Japan. The front desk wasn’t available and when they were there they were rude. They stated I had to pay for the Onsen even though I couldn’t attend it, then when I paid they didn’t give me back my change until I asked for it. During check out I waited for 30 minutes for them to show up and answer questions, but they didn’t show up so I just left. Definitely do not recommend.

10/10

Exceptional

25 Nov 2024

Jenny

The room is spacious. No elevator, it's can be tough to carry heavy luggage up and down. There's only public bath, no private shower. It's a quiet area, most stores and restaurants are closed after 5 pm, and before 9 am. Short distance from buses, but a bit challenging for walking with luggage, and good luck if you can find a taxi in the area.

Leisure Friends

2/10

Poor

20 Nov 2024

jason

Find another place to stay

The hotel is old with stains all over the bed linens , cold shower and check in at 4 p.m and check out 10 am with service average and the place itself is like the 90 s
Only food is out of dispensors

i will not stay here again

Partner

8/10

Excellent

10 Nov 2024

Sophie

The building was old but very well furnished! Comfortable rooms, spacious. The onsen was fantastic. The guest house was understaffed, but the receptionist was kind. I would absolutely reccomend this place to stay, especially to make use of the Hakone FreePass! The Ropeway and the pirate ship were 15 minites away walking and the bus stop for the H and J lines were right outside the property.

Leisure Family

8/10

Excellent

24 Oct 2024

Gregory

Quiet place but kind of remote, a decent walk to get down to the Lake. The facility has no elevator but is only two floors. Most of the restaurants in the area close early and the hotel doesn’t have a Cafeteria / Restaurant, just vending machines and a concession stand.

Leisure Friends

10/10

Exceptional

19 Sep 2024

Dawn

We enjoyed our stay. Quiet, quaint, simple and still room for 4 (2 parents 2 teens). It's a great location for the lake activities. A car rental is recommended.

Leisure Family

8/10

Excellent

19 Aug 2024

Gina

Great location near Cable car and Ashinoko. Spacious rooms but vending machine were only food options in the hotel. Coffee making facilities in room Would be great.

Leisure Family

10/10

Exceptional

08 Jun 2024

John

Property was great! Older, but in very good shape. The town is small, and there was only one restaurant open for dinner.

Leisure Family

10/10

Exceptional

26 May 2024

Dat

This is the great hotel with bigger room than others hotels I got in Japan trip. Nice bathroom with all supplies you need. Easy to walk to Togendai station and bus station. The locals restaurant are closed around 5pm.

8/10

Excellent

19 May 2024

Hoa

Really near with the ropeway and cruise stop.

Leisure

6/10

Pleasant

03 May 2024

Hannah

Dormitory bed was a bit uncomfortable. Variety of vending machines

Leisure

10/10

Exceptional

22 Apr 2024

Luis

The onsen is amazing.

Leisure Self

10/10

Exceptional

07 Apr 2024

LAU

It's quiet new the hotel, and friendly staff (we were sorry for late because did not check the email carefully late check in is 10pm, but the staff was waiting for us). If you drive, will be a very good option to stay at this hotel, covenience for sights seeing.

Leisure Family

10/10

Exceptional

04 Apr 2024

Verified traveler

Very comfortable. Vito was super helpful at the front desk too.

Partner

4/10

Poor

03 Nov 2023

Feng Ren

There is not much dining options around this hotel. The counter has some snacks and instant noodles, and there are vending machines selling microwave food. Which are rather poor choices of food.

My toilet also reeks of urine stench. Because the toilet is separate from the shower and there is no drainage in the toilet floor, you can’t wash the toilet and get rid of the stench.

The room makes use of motion sensors for lighting in certain areas. You can brush your teeth at the sink directly behind the door, but the light will turn off around 30 seconds and you will have to activate the motion sensor again while still brushing your teeth.

If the hotel can make improvement on these areas, then the stay will be more enjoyable and less stressful.

Leisure Self

8/10

Excellent

12 Oct 2023

Daphne

For an economy property, it was fine.
A little tricky to find and no food service on property ( a 15 minute walk downhill to a lovely Japanese restaurant for dinner, but nothing opened in the area in the morning)

Leisure Partner

8/10

Excellent

04 Oct 2023

Alison

A little far from all the attractions. Not much around. All the restaurants close by 4pm. Even the only convenience store at the station closes at 5pm. Only vending machine food are available.

Leisure Partner

10/10

Exceptional

27 Dec 2021

Julie Ann

The room was spacious, the staff was polite, & the place is homy

Leisure Friends

10/10

Exceptional

30 Jul 2026

Mitsuharu

清潔な室内は広々としている。部屋の場所や、その時の他の宿泊客次第だとは思うが、比較的静かだと感じた。駐車場は車を止めやすい。駐車場からホテル入口へは登り坂になるので、大きな荷物/重い荷物の時は苦労する。この導線が改善されると尚良い。

10/10

Exceptional

19 Jul 2026

??

朝のパンと紅茶orコーヒーが美味しかったです。駐車場が

10/10

Exceptional

14 Jul 2026

Ewen

Les chambres sont vraiment bien: peu cher, grandes et dans un style japonais avec des tatamis, yukata. Le personnel est très accueillant et gentil. Le onsen est aussi très bien équipé, cependant certaines personnes ne respectent pas les règles pour y entrer. Le lieu est calme, apaisant mais il n’y a qu’un seul resto le soir ( qui est bon ).

Friends

10/10

Exceptional

31 May 2026

Kaan

It was a great stay close to the lake. Would recommend

Self

10/10

Exceptional

25 May 2026

Filipe

Chambre très grande et confortable. L'hôtel prête un yukata pour se mettre à l'aise. Le onsen est correct.
Il y a des distributeurs automatiques de repas dans l'hôtel.
A proximité du lac Ashi et à quelques arrêts de bus du point de vue Okugawa avec vue sur le Fuji.

Self

10/10

Exceptional

27 Mar 2026

Arie

Hotel excelente para quienes quieren ver el amanecer en el lago. Estacionamiento de fácil acceso y personal muy amable.
La habitación es espaciosa y limpia.

Self

8/10

Excellent

12 Mar 2026

Sau Chu Candy

客房寛闊丶温暖丶整齊，大浴場每日開放2次，有小買機供飲品或食物，職員親切，有免費泊車。

Partner

10/10

Exceptional

11 Mar 2026

María

Camino largo para llegar

Partner

10/10

Exceptional

05 Mar 2026

yuyuan

房子老舊了點，但是整理得很乾淨、員工服務也很好。

Self

8/10

Excellent

03 Jan 2026

Motoki

部屋もキレイで過ごしやすく、スタッフの方も親切でした。

Leisure Partner

2/10

Poor

04 Dec 2025

??

ネット予約でエラーが出て重複して予約が入ってしまい、キャンセル料を支払う事になり倍額を請求されました。エラーなので、なんとかキャンセル料を免除してもらえらないか掛け合ったが、受け入れてもらえず困りました。
2度と泊まりたくありません。

Business

10/10

Exceptional

12 Nov 2025

Carlos Adrián

El personal súper amable, felicitaciones para el recepcionista ya que su inglés era excelente y fue muy fácil la comunicación

Leisure Family

6/10

Pleasant

02 Nov 2025

Yoshimitsu

特に無し

Self

6/10

Pleasant

12 Oct 2025

Hiroshi

食事が困る

Business Self

8/10

Excellent

09 Oct 2025

Catherine

Pas de menage ,un jeune homme sympa a notre arrivée par contre le monsieur âgé pas sympa du tout
Le micro-ondes sale ,rien pour acheter a mangé dans le coin
Bref on conseil pas

Partner

10/10

Exceptional

01 Oct 2025

Baptiste

.

Leisure Family

10/10

Exceptional

24 Sep 2025

Takeru

よかった

Leisure Friends

10/10

Exceptional

17 Sep 2025

Francine

Abordable, bon lit, propre. Un peu difficile à localiser.

Leisure Partner

10/10

Exceptional

28 Aug 2025

としひろ

静かで、快適でした。
温泉が源泉なので熱くて入れなかったけどいい温泉です

Leisure Partner

8/10

Excellent

15 Aug 2025

たかし

部屋の中は清潔感があり良かったです。

Leisure

6/10

Pleasant

12 Aug 2025

Nobuyasu

部屋は清潔で広々しています。部屋にはシャワーはありませんでしたが、大浴場があり、ここも良かったです。
ただ、冷凍のカレーやカップ麺はあるもののまともな食事を取れるサービスはありませんでした。周りにお店もありません。夕食を取らずにチェックインすると、事実上、まともな食事はできません。朝食も同様です。
チェックインは、16時からでしたが、それまでフロントには人はいませんでした。また、フロントは21時までで、サービスを終了します。朝もフロントには人がいませんので、箱に鍵を入れてチェックアウトです。
価格が安いので、合理的なサービスとなっていると思いました。
駐車場はあるので、車で宿泊する人には、良いホテルだと思います。

Leisure Family_with_children

6/10

Pleasant

12 Aug 2025

たかひろ

部屋も綺麗でとて満足できるホテルです。又この周辺に来たら泊まりたいと思います。

Leisure Family_with_children

10/10

Exceptional

28 Jun 2025

リョウコ

とても快適でした

Leisure Family

10/10

Exceptional

18 May 2025

Laurine

Très bien !

Parking avec places disponibles en mai sans souci. Cela semble peu pratique sans voiture si vous voulez manger dehors etc car peu de choses dispos à pieds.
Onsen vraiment très propre et avec des produits à disposition : différents gel douches/ shampoing et conditionner. Ce sont les meilleurs produits qu’on ait eu dans les onsens. Propreté impeccable.
Nourriture rapide à disposition en vente à la réception ou via des machines.
Attention de bien avoir en tête que les chambres n’ont pas de salles de bain : seulement lavabo et toilette. Il faut donc se doucher dans les onsens (nus, non mixtes).

Partner

6/10

Pleasant

13 May 2025

ed

Hors saison (mai) le peu de restaurant ferme à 20h00. Pas de petit déjeuner servi, que des distributeurs. Personnel vraiment pas aimable, quand présent. La chambre est spacieuse.

Leisure Friends

8/10

Excellent

12 May 2025

Jocelyne

Près d’un lac vu sur mont Fuji. Près du téléphérique, pass de trois jours pour les transports soit bateau,téléphérique,bus etc.. chambre grande,très confortable, onsen bain eau chaude. Quelques minutes de marche du débarcadère.

Leisure Partner

8/10

Excellent

11 May 2025

Rasmus

Acceptable stay for the price paid

A stay on the cheaper side of the usual Hakone pricing. Very big room. The public bath was not well maintained, and therefore not enjoyable to use. Location is not ideal but not a big issue if you have a car available.

Partner

6/10

Pleasant

05 May 2025

Daniela

Propiedad muy lejos de la estación de autobús/teleferico, 20 minutos a pie de subida, no ofrecen transporte ida o vuelta a la estación, sin personal entre 9 de la noche y 8 de la mañana, el personal no habla ni un poco de inglés y son groseros, no resuelven dudas, las instalaciones del hotel ya están anticuadas, televisión solo con 4 canales, no hay nada que hacer en el hotel ni en sus cercanías después de las 6 de la tarde.

Leisure Friends

6/10

Pleasant

03 May 2025

Janna

We didn't feel welcome at all.
We arrived a little early with a little kid. Unfortunately we could not check in an hour before check in time even so the room was ready. No reason, no explanation.
The hotel seems very money oriented.
Everyone has to pay an extra fee for the
onsen, even if you don't plan to use it.
You have to pay if you want to leave your bags a couple hours after check-out.

Leisure Family_with_children

8/10

Excellent

28 Apr 2025

MAKIKO

お風呂のドアにカビが生えていました。

Leisure Family

10/10

Exceptional

10 Apr 2025

CHRISTIAN

Todo bien!

Todo muy bien!
Lo unico es que noe acordaba que no hay ducha en la haitacion pero el onsen esta muy bien.habitaciones amplias.

Partner

8/10

Excellent

08 Apr 2025

Claudia

És un lugar tranquilo. A unos 15 minutos de una estación de bus y telesilla, y también de una atracción turística de interés. Hay tiendas, pero cuando fuimos muchas estaban cerradas. Casi no hay restaurantes alrededor, pero el hostal proporciona alternativas económicas (máquinas expendedoras).

Leisure Partner

8/10

Excellent

29 Mar 2025

Martin

Personal at Reception Not very friendly

Leisure Family

10/10

Exceptional

24 Feb 2025

?n

とても丁寧で優しい対応でした