Shirayu no Yado Yamadaya

Japan , Kanagawa
Hakone, 1320-907 Gora, Hakone-machi
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50 reviews shown

8/10

Excellent

14 Nov 2025

Sheyda

We stayed in this hotel for one night to have an authentic Japanese experience with a private onsen. The rooms very large and it was a bit too big for two people. I think it would be better for a larger group, and the price would also be justified. Other than that, we had a great stay.

Leisure Partner

10/10

Exceptional

19 Oct 2025

steven

The staff that set up our meals was the best we have ever had she flew down the stairs with our shoes at lightening speed and explained every meal with a huge smile

Partner

10/10

Exceptional

11 Jun 2025

Hunter

Highly recommend for the authentic Ryokan experience. It has an authenticity to it that the fancier places don't.

Staff and service were amazing. Onsen were great with some fantastic views.

Definitely a must if staying overnight in Hakone area.

Leisure Family

10/10

Exceptional

09 Jun 2025

Mykhailo

Japanesse style hotel with perfect dinner

Friends_and_family Family

10/10

Exceptional

29 May 2025

Stephanie

We had the loveliest night here, and the service was fantastic. We found the main lady who looked after us to be wonderful, fun, friendly and very caring. The inn may be a bit older but it was cosy and comfortable. It could use perhaps a little renovation, but won't stop us from staying again when we return!

Partner

10/10

Exceptional

19 May 2025

Holly

Lovely property and exceptional service. Highly recommend you visit!

Leisure Partner

8/10

Excellent

21 Apr 2025

Shai

Overall this was a good stay

This was our first time in a Ryokan so we were not sure what to expect. The staff was very nice and welcoming, and catered to our every need. The room was in traditional style where you sleep on futons, and have breakfast and dinner served to your room by the nice lady that is with you through your whole stay.
Bathroom has a japanese toilet, and there is no shower in the room, instead you shower in the Onsen. What we did is use the Onsen, then have the evening shower, and eat dinner.

The food served is traditional, and for some can be challenging, but in my opinion most of what we had was tasty. You can also talk to the hotel if you have certain requirements or prefer something different and a bit more western.

The futons were OK, and there were extra pillows in the closet. The onsen is nice and relaxing.

The location is also very good because it's right next to the Hakone Ropeway station.

The hotel is quite old and not renovated, but in my opinion, it adds to the "magic" of experiencing a traditional stay.

However, it can be cleaner.

Overall a good stay, and we thank the hotel staff and the nice lady who was with us.

Partner

8/10

Excellent

14 Apr 2025

Anna

Just OK

This Ryokan is up in the hills, far from anything except the Hakone cable car and ropeway. It is very authentic I am sure but very dated. The food was off in my opinion but I am not a fan of raw, fishy things that I don't know what they are. They try and explain but still a mystery on some of the items. You eat in your room on the floor which for a westerner was not comfortable however I realize it is their custom.

Partner

10/10

Exceptional

10 Apr 2025

Simon

Proper Ryokan Inn experience with all the meals and hot tubs.

Leisure Family

10/10

Exceptional

29 Mar 2025

Matt

Staff are wonderful; quaint and traditional.

Leisure Family

8/10

Excellent

26 Mar 2025

San

Cute place to stay

Leisure Family_with_children

10/10

Exceptional

24 Dec 2024

Luigi

Classic Japanese rooms, well heated and food is amazing!

Friends_and_family Family

2/10

Poor

28 Oct 2024

Verified traveler

Room was very dirty, spider webs all over at the top. Private bath is tiny. Dinner was ok but breakfast was ehhh.

It was very dissapointing. Have been excited to go to a ryokan for years and dont think ill give another one a go

Partner

8/10

Excellent

15 Oct 2024

Esther

Budget ryokan with excellent service

The service was exceptional as were the dinners and breakfasts. The insensitive were are well equipped and relaxing after a day of exploring. The property is a short walk from the rope way.
The only reason I didn’t give this property a five star is that is is old and in need of renovations ( peeling linoleum and water (?) stains in the toilet area.

Partner

2/10

Poor

11 Oct 2024

ben

do yourself a favor, and stay elsewhere. we had such high hopes for this leg of our trip. unfortunately, i have nothing good to report about this property. to put it softly, it was disgusting, especially by Japanese standards, and way overpriced for the condition of the facilities. the property needed a complete renovation 30 years ago, which we tried to look past. the private onsen was anything but inviting as it was surrounded by black mold (so much so that we didn't want our bare skin touching any surface), so we didn't even bother during our reserved and paid for time slot. we had two nights booked, and would have left the same day we checked in, but it was too late to book another hotel that night. we suffered through the night, and left the following morning before breakfast was served. doubtful we'll see any sort of refund for our subpar experience, so i can only hope this review steers others elsewhere. we've received no response from the property owner nor travelocity, which is also disappointing.

Leisure Family

10/10

Exceptional

28 Aug 2024

CHING HOI

Have car to take us to check-in

Leisure Family

10/10

Exceptional

15 Jul 2024

Chong Pin

Yamadaya is a mid range ryokan/inn walkable from Sounzan station (first ropeway station). Not a whole lot in terms of food and such but it’s good place for a rest and for quick access to the rope way to owakudani and the lake. There are 2 main hot bath area which converts from public to private baths at 7pm/7am. Facility wise some parts a bit more dated but the staff and service is really good. Food and value is great.

Leisure Family_with_children

4/10

Poor

11 Jul 2024

Deborah

Don’t stay here

I would not recommend this hotel. There was mold on the walls and on the caulk in the bathroom. The room smelled musty and has a giant spider and beetle in it.

8/10

Excellent

21 May 2024

Verified traveler

Hakone stay

5 minutes walk from Souzan station, place was quiet with 2 onsens. Onsen are rotated every 12 hours. Kaiseki styled Dinner and breakfast were provided as there is very limited food option in Hakone area and most public transport end at 5pm

Partner

8/10

Excellent

09 May 2024

Ryan

Hotel is very close to the ropeway and offers a shuttle bus to the main station which you really do need. Bedding arrangement is hard as a rock so be aware of that. The hotel itself is very dated and no especially clean. However I found that part of the old school charm. The included meals were absolutely outstanding traditional kaiseki style. Worth the price for that alone.

Leisure Self

10/10

Exceptional

28 Mar 2024

Jenson

Exactly what I expected from a traditional Ryokan experience.

Leisure Friends

10/10

Exceptional

25 Mar 2024

Ingrid

What an experience!!!!! Such a gracious and traditional place in Hakone. So thankful for making our experience so beautiful.

8/10

Excellent

29 Nov 2023

Jamie

We had a really nice stay. This is our first ryokan experience. We arrived around noon and they were able to store our luggage so we can go tour the area with our Hakone Free pass. When we return to check in our luggage was already in our room. The heat was cranked up so our room was nice and toasty and there's hot green tea ready for us with a little piece of packaged cake, a nice touch after being out on a cold and rainy day. Our room is good size for the 2 of us and it is clean, no strange smell. It's a bit dated but that's the charm. Our room is on the 3rd floor, it has a nice view of the mountains. The outdoor onsen tubs on both the 3rd and 4th floor are really nice. It's great to be sitting in the outdoor tubs and inhale the mountain fresh air. The indoor onsen rooms on both floor were old and needs maintenance and renovation but I was using the outside onsen so that didn't bother me. Both meals were perfect, it was beautifully set up and has good flavor and variety. The futon was a bit hard for me, I didn't sleep very well because of it, other than that, it was a very nice stay and I would come back again.

Leisure Partner

8/10

Excellent

20 Oct 2023

gareth

Traditional Ryokan experience at a good price.

We really enjoyed our stay at this Ryokan. It was in a perfect location at the end of the cable car and ropeway for easy access.

The service was great and if you're after a traditional Ryokan experience this offers that at a very reasonable price. The food both evening and morning was very traditional, whilst not necessarily to our tastes entirely it was beautifully presented and again a great experience. We stayed for 2 nights and found that to be enough.

There was no hot water in the rooms for showers etc, so the only option was the communal naked Onsen for washing and bathing. It was a real experience and we would recommend giving it a go.

The property itself is a little shabby in parts but for that price we were not complaining. We would highly recommend if you want the traditional Ryokan experience.

Partner

6/10

Pleasant

05 Sep 2023

Irvin

Would be much better if they cleaned better.

The location was great with it being a short walk from the cable car station and the staff were friendly plus helpful. The building was definitely on the older side which we expected, however the rooms and facilities seemed to be lacking in cleanliness.
The room we stayed in had cobwebs on the dm ceiling and dust/dirt could be seen along the baseboard areas of the room.
The onsen / bath area was ok but the actual soaking area really could use some detail cleaning as the window edges were quite dirty.
The meals were good overall but I would’ve appreciated it if they gave us the same meals for our children too as we had paid quite a bit more to include my 2 kids. For dinner they were not given the sashimi and one other dish which were some of the main dishes in dinner. Not was there a substitute.

Friends_and_family Family

10/10

Exceptional

04 Sep 2023

Xiaofei

The ryankan is about 3 minutes walking from Souenzan cable car station and it is convenient get to. They do free pick up from the cable car station as well if needed. Our family stayed in three rooms on the fourth floor. The ryankan is generally very clean. It being old, you do see a bit of spider webs here and there. But there is no concern for being clean. We sleep on tatamis and it is generally conformable. There are two public bath, one on third floor and one on the fourth floor. Both with an indoor hot spring and two outdoor bathtub. The two hot springs switches between men’s and women’s at 7 am and 7 pm. You can soak in onsen whenever you want to through the night. Dinner is at 6 pm. The food was good and tasty. While you enjoy the dinner, the room is converted to a bedroom. Breakfast is at 8 am and is equally 10 course and tasty. The room is converted to day time use when you have breakfast. The onsen is not very busy and occasionally have 2-3 other people. It is a good place to stay.

Leisure Family

4/10

Poor

06 Jul 2023

Kozue

This property was very old, which I don't mind, but walls, floors, and doors had old stains and mold. The windows were not clean. The hotel also smelled like mildew. The onsen area had stained & damp carpets in the changing room and mold all over the ceiling. The amenities like hair tonic & skin care was from the 80's. The bath was ok with 3 areas to soak (indoor & outdoor).

Location was close to Sounzan station, but a short walk up the hill.

What made my stay tolerable was the toilets looks newer and the tatami in the room was clean and futon sheets were crisp white and looked clean.

Most of the staff was not Japanese, but they were very nice and friendly and hard working. The food was plentiful for dinner and breakfast and it was better than expected.

Overall, I realized I should spend a little more so my family could really feel comfortable and enjoy the onsen experience. This place was just under $400 for a family of 4 during the weekday and I realized, I need to spend $800-$1000 (USD)at hakone so that this stay can feel like a vacation.

Leisure Family

6/10

Pleasant

10 Jun 2023

Loan

The staff was kind and pleasant. Both dinner and breakfast were delicious. We were grateful they offered transportation service to Gora station since it started raining. Unfortunately the place is in a desperate need of repairs. The ceiling was leaking in multiple places with buckets placed to catch the water. I slipped on a puddle with the uncomfortable slippers that were asked to be worn. My kids couldn’t even walk in theirs and couldn’t grip them to climb the stairs.

Friends_and_family Family

8/10

Excellent

04 Jun 2023

Abbie

The workers are very friendly and the food is great but the cleanliness is not very good.

Friends_and_family Family

8/10

Excellent

20 May 2023

Santosh

The location is pretty close to the starting point of Ropeway so easy to access on your own. The property does provide pick up service which is also nice. The outdoor Onsen ( hot bath) was really nice. Went early in morning and got it to myself kind of private usage experience. The best part was the dinner and breakfast offered as part of half board pricing when you book it. This to me was the best part of this property. The location is right on road so you cannot really have a area with open garden to walk etc. and having that would be really nice to relax in morning or evening watching the mountains.

Leisure Family

10/10

Exceptional

11 May 2023

Mary

There was an authentic old school vibe that created a wonderful experience for us. Staff was amazing and the convenient location to bus stop and, cable cars and gondola to visit the small towns along that route and Lake Aisha was perfect. It's how we saw Mt Fuji, a highlight of our two week trip to Japan

Leisure Family

10/10

Exceptional

04 Apr 2023

Tina

The food was absolutely amazing. All staff was exceptionally kind and helpful.

Leisure Family

8/10

Excellent

11 Jan 2023

Lik Yan

Loved the service.

Leisure Friends

10/10

Exceptional

26 Dec 2022

Emily

Kaiseki and Onsen were top notch. We stayed for 2 nights and were always looking forward to the next meal. The lady who was in charge of our food prep gave the best service. Just wow! We found the location kind of hard-er to get to (either by cablecar or ropeway only) so one time, we had to make sure that we were back before the last ride. Room size for 4 was great and futon was very comfortable.

Leisure Family

10/10

Exceptional

18 Nov 2022

Verified traveler

The service was excellent. It had the feel of a traditional ryokan with meals served in your room. There are no elevators so it might be difficult for guests with mobility issues.

Friends_and_family Family

10/10

Exceptional

29 Oct 2022

Janos

Very attentive staff. Dinner and breakfast amazing.

Leisure Family_with_children

10/10

Exceptional

02 Nov 2021

Mercy

Very nice highly recommended

Friends_and_family Friends

8/10

Excellent

02 Feb 2020

Verified traveler

This was our third time visiting Yamadaya Ryokan. It’s an older

10/10

Exceptional

11 Apr 2019

Verified traveler

It was great

Leisure Family

10/10

Exceptional

08 Nov 2025

Rosanne

Ce séjour a été une expérience hors du commun. Nous avons été accueilli avec soin. Le fait de manger à genoux sur une table basse, de dormir sur des futons et de se détendre dans les onsens ont été des moments inoubliables. Les repas étaient de grande qualité et préparés avec soin mais malheureusement nous n’avons pas pu les apprécier à leur juste valeur car trop éloignés de nos goûts français 😄

Leisure Family

6/10

Pleasant

19 Oct 2025

Giwon

관광지가 옆에 있어 좋았지만 시설이 좀 낙후되었어요

8/10

Excellent

15 Oct 2025

Lene

Autentisk ryokan-oplevelse

Meget autentisk ryokan-oplevelse i smukke omgivelser. Som mange skriver trænger stedet nok til opdatering - men der har charme og meget opmærksomt personale. Vi syntes, rengøringen var fin.

Friends_and_family Family

6/10

Pleasant

05 May 2025

KOHEI

バスがカビだらけ、駐車しずらい

8/10

Excellent

02 Mar 2025

従業員の方は全員外国の方でしたが、丁寧な言葉遣いで頑張っておられました。食事も食べ切れないほどの量でなく、十分でしたが、若い方には少し物足りないかもしれません。

お風呂のマットがいつもビシャビシャだったのが残念でした。

8/10

Excellent

14 Feb 2025

じゅんいち

建物が古いから生活音が気になる方は注意

Leisure Self

10/10

Exceptional

22 Nov 2024

SEONGTAE

위치좋고, 가격좋고, 분위기 좋고요.

너무 친절하고 위치도 좋아서 잘 이용했습니다.

Friends_and_family Friends

2/10

Poor

16 Oct 2024

SHINOBU

３回目の宿泊でしたが
スタッフが外国人だったから
聞きたいことがあっても聴けない

Leisure Friends

8/10

Excellent

28 Sep 2024

Issac

酒店晚上九點後不准出入有些不放便

8/10

Excellent

20 Sep 2024

Melina

Horrible, que nadie se aloje aquí

El lugar más sucio en el que me he alojado. Descuidado y lleno de polvo y moho por todas partes. El onsen no estaba limpio, el agua tenía polvo y la piedra estaba muy sucia. La habitación olía a tabaco y el futón tan fino que ha sido como dormir en el suelo. El precio que pagamos la noche me parece excesivo

Partner

10/10

Exceptional

10 Sep 2024

HUIWEN

旅館很有年代感了，廁所燈光昏暗，可以掩飾老舊造成的一些斑駁，員工很日式旅館的禮貌，餐飲就是基本的日式料理

Leisure Family