Name: Gora-Kansuiro
Address: 1300 Gora, Hakone-machi, Hakone, 250-0315, JP

8/10

Excellent

19 May 2026

NANCY

Amazing experience. Staff extremely nice. However the bathroom need a big upgrade ... it clashes with the rest of the room and breaks the momentum a bit. But we definitely loved the experience we had

Family

6/10

Pleasant

23 Apr 2026

Antoine

Great location right in the middle of a wood forest. Staff was very nice. Confort of the rooms and meals were average for the price we paid, we were a bit disappointed by the overall experience

Partner

10/10

Exceptional

18 Apr 2026

Margaret

Staying here is an extraordinary experience, stepping back in time to a ryokan as it was in the 1950s (and almost as it was in 1920). The hospitality is exceptional, the staff attentive and capable, and the room spacious and evocative of an earlier era. Visitors must realize that this means very little in modern conveniences: some rooms don’t have showers and all the rooms are Japanese style with tatami floors and futon beds (set out during dinner and removed during breakfast). There are many stairs, no elevator, and the outdoor shared baths are quite a walk through the (marvelous) garden. The meals are extravagant but totally Japanese. It is an experience not to be missed, but you need to know what you are getting. (The Imperial family apparently stayed here in 1955, the first time the Emperor had ever stayed outside the royal compound.) There many wonderful indoor and outdoor museums around the area, and several fantastic gardens.

Friends

10/10

Exceptional

18 Apr 2026

Tomas

Incredibly attentive staff and a beautiful location. It feels like a hidden gem, and like you were transported into another world. It was such a stark contrast from Tokyo and was a real breath of fresh air. The food was excellent, the room was incredibly comfortable, and the outdoor hot spring was just delightful. This is also one of the few ryokans that is tattoo friendly, which was a big place for us.

Partner

10/10

Exceptional

02 Apr 2026

Jennifer

Amazing experience! Beautiful grounds, perfect staff, meals were outstanding. Can't say enough good things about the Inn and the town.

Family

4/10

Poor

30 Mar 2026

Ahsan

The Good:

Location - This is right next to the Gora train station and Cable Car. Excellent location. Walking distance from the open-air museum.

Staff - The staff are helpful and want to help.

The Bad:

Dated - The property is SEVERELY dated. The bathrooms are old and moldy.

Bathrooms - The shower area in our room was where the private onsen was which was VERY small and gross. This room has zero ventilation and 100% humidity because of the hot spring tub. So humid that the bathroom is ALWAYS wet, the ceilings are covered in droplets of water which drip on you. Cold drops of water on you while you shower or are in the onsen are very unpleasant. Also, there is visible mold on the ceilings and walls. The shower fixtures are old and crappy.

Amenities - If I'm paying over $1000 per night, please give me more than one towel to be used for Onsen, shower, everything. Please also give me more than 1 tiny pillow to sleep on. Please give me more than 1 pitcher of drinking water for the day for 3 people.

The Onsen - The open air Onsen is tiny, four people and it's full.

Food - The Kiseki meal was good but drinks were not included. Again, I paid $1000 per night.

Pricing - This place is SEVERELY overpriced for what it is.

Verdict:

I would not stay here again, especially for the price. Avoid this place.

Friends_and_family Family

10/10

Exceptional

22 Mar 2026

Emily

The staff of Gora Kansuiro is a highlight of this ryokan. Everyone showed above and beyond hospitality, from the moment we even stepped into the parking lot! The location, tucked in the green woods with gardens and walking paths surrounding it, is perfect - just a short walk from Gora station (also note: the switchback train up the mountain to Gora station is a wonderful unique experience all on its own). We loved the expansive Sakura room up some stairs, with its beautiful sun porch looking out to the woods and ridgeline, and its private constant-recirc hot springs tub room. Every night the staff made up the futons for us while we feasted kanseki-style in the dining room (so. much. food. - unique all around, and some very tasty things though of course not every single dish/morsel is to everyone’s taste). Not very used to floor-sleeping anymore, so I did find that I needed some extra padding on my futon to get thru the night ok, and not have sore joints in the morning. Overall, Gora Konsuiro was comfortable and so memorable - we loved the sense of deep tradition and history throughout.

10/10

Exceptional

12 Mar 2026

Omar

This is an elegant and family oriented place. Everyone is so professional and attentive. The vibe is kind and relaxed. The food is delicious and the amenities are incredible. This Ryokan is beautiful. I suggest you get the big room with its own Onsen. It’s totally worth it. And if you have tattoos they are totally fine with it. Excellent experience.

10/10

Exceptional

30 Dec 2025

Candi

An Unforgettable Stay Defined by Grace, Care, and Thoughtful Hospitality

Our stay at Gora Kansuiro was truly exceptional and deeply memorable. From the moment we arrived, we were met with genuine warmth and attentiveness that made us feel not like guests, but like we were being welcomed into something sacred and intentional.

The hospitality was generous in every sense, but what stood out most was the extraordinary care given to our meals. Each dish felt thoughtfully curated, beautifully presented, and prepared with such sensitivity and precision. The staff went above and beyond to accommodate us, making the dining experience feel deeply personal rather than routine. It was clear that great pride is taken not only in the food itself, but in how it is shared.

The ryokan itself is serene, elegant, and grounding. Every detail, from the tatami rooms to the onsen experience, invites you to slow down, be present, and fully absorb the calm of Hakone. The balance of tradition, comfort, and quiet refinement is impeccable.

What we will remember most is the kindness—the feeling that every interaction was sincere, unhurried, and rooted in care. Gora Kansuiro is not just a place to stay; it is an experience of Japanese hospitality at its finest.

We are deeply grateful and hope to return one day.

Partner

8/10

Excellent

26 Dec 2025

Alejandro

It was clean and nice . Not super luxury .
The check out time was ridiculously early

Partner

10/10

Exceptional

21 Nov 2025

John

The staff are very attentive. The food is outstanding! The onset are wonderful. We deeply enjoyed our stay.

Leisure Partner

10/10

Exceptional

19 Nov 2025

Claire

The rooms were amazing. The staff was super understanding and attentive. Loved the experience at this place. We wish we stayed longer than a day

8/10

Excellent

24 Oct 2025

Noelle

The staff were amazing. Very friendly and caring to each guest with detail and smile.

Leisure Family

8/10

Excellent

20 Oct 2025

Yelena

It was very relaxing stay

Leisure Family

8/10

Excellent

12 Aug 2025

Anita

We had the most amazing and elaborate Japanese set dinner and breakfast. Hotel staff were attentive and the garden path was lovely however the property could be better maintained specially given the price charged.

Leisure Family

10/10

Exceptional

13 Jul 2025

Simen

A fantastic stay at a traditional r

I stayed 2 nights at Gora Kansuiro as a solo traveler, in July and I absolutely loved my stay! The staff were very friendly and professional. I even got to practice my broken japanese with some of them.

The ryoukan is very traditional, which is the charm, and entire reason i loved it so much. It might not be for you if you have bad knees or back, as sitting on tatami mats an sleeping on futons could be uncomfortable for you, just something to consider. My room «Sakura» had a view of the gardens, and a private onsen bath.

I had a dip in my private onsen bath every time I got home from sightseeing, and in the evenings before going to bed, and it really rejuvenates you. Also, I was allowed in public bath with my two full tattoo sleeves, which was a refreshing change from everywhere else i have been so far! The outdoor bath is highly recommended in the late evening when it is dark outside.

Both dinner and breakfast were traditional japanese cuisine. Everything was delicious, and the Wagyu was maybe the best thing I have tasted in my entire life.

The gardens are absolutely stunning, and I highly recommend taking a stroll in the early morning.

The placement is great, near Gora Station and the ropeway.

I can not recommend this place enough, and might come back here next time i visit Hakone.

Self

10/10

Exceptional

13 Jul 2025

Katharine

Wonderful place with fantastic staff and food.

We absolutely loved our stay here. The traditional rooms are lovely. Some bits feel a little dated but it is part of the charm. The staff are fantastic! They were all friendly, welcoming and helpful. The food was unbelievably good. A traditional kaiseki meal every night with exquisite fish that I would never get the opportunity to try elsewhere. We both loved the outdoor onsen. It was really relaxing after a day out and about. The gardens were beautiful too. The place felt like a little piece of calm and relaxation, with the addition of excellent food.

4/10

Poor

27 Jun 2025

orna

The staff was wonderful, however the property is run down. The indoor onsen wasn’t inviting .

Leisure Family

10/10

Exceptional

23 May 2025

Simone

An authentic experience of a life time

Leisure Family

10/10

Exceptional

04 Apr 2025

Maureen

A short walk from the train station. Property was clean and maintained so well! Staff were so helpful and so friendly. Stayed in the Yuri room with the private on

8/10

Excellent

07 Jan 2025

Emma

Really interesting food and the baths were lovely

Leisure Partner

10/10

Exceptional

28 Dec 2024

scott

Great combination of traditional with contemporary features, albeit not perfect with either so expect rattling windows with wind, and not many electrical plugs, but just don’t expect perfection and you should be fine. Baths are not huge so i can foresee them getting crowded potentially, but our time was great. The private spa in our suite definitely was a huge plus. Food was excellent, somewhere between traditional and french.

Business_and_leisure Family

10/10

Exceptional

17 Dec 2024

Penni

Charming

There were four friends staying for 3 nights in Japanese style rooms and restaurant. We soon learned that sitting on rice mats for 1.5 hour dinner wasn’t suited to our old Western bones so for remaking 2 days we ate Western table and chairs and asked for additional futons for bedding. In all of this the staff were gracious and obliging at all times and went the extra mile to make us comfortable. The food was excellent and plentiful - too much food really but expertly prepared. The location was great, gardens beautiful, hot outdoor bath lovely. I have noting bad to say. However, there are 2 rooms in the inn that have toilet outside the room in hallway, one was called Take and the other I forget but they were next together. If this bothers you request to have rooms with toilet in room, not hallway, before you book . None of our 3 rooms had a shower in it, you have to use communal shower and hours are 6 to 9:30 am and then again in evening - so be aware.

Friends_and_family Friends

10/10

Exceptional

29 Nov 2024

Marc

Subtle and elegant.

10/10

Exceptional

22 Oct 2024

Noah

Friendly, clean, beautiful property

Leisure Friends

2/10

Poor

12 Sep 2024

moonjoo

The facilities were extremely outdated, and there had been no maintenance or proper dust cleaning. Just because the building is old doesn't mean it has to be dirty, but this was the first time in Japan that I encountered such a dirty place with a strong smell of mold and mildew. I read reviews saying the food was delicious, but it was far from that. The food only looks good in photos. The price was way too high, and I didn’t feel like staying there even for a single night, nor was I in the mood to enjoy the onsen. Don't be fooled by the photos.

Leisure Friends

10/10

Exceptional

31 Aug 2024

Gregory

Traditional ryokan experience at a fair price. We chose Gora Kansuiro because it was the cheapest traditional ryokan with a private onsen that we could find, and it did not disappoint.

Staff are exceptionally kind and speak English quite well. Meals were massive and very good. Felt like they intentionally prepare more food than needed so that you can sample a wider variety of traditional dishes and you will be full even if you don't eat everything (and they are very understanding if you leave anything, as some of it will likely be a bit of a shock if you're new to traditional Japanese food).

A few spiders in the bathroom and private bath area, but that should be expected for this kind of building. Futon beds are not the most comfortable but hats all part of the experience.

Private bath is smaller than I expected based on the photos, but still plenty big enough. Shared baths are available and were empty when we went, probably because most of the rooms have a private bath anyways. The outdoor shared bath is lovely.

Overall, one of the best and most memorable hotel stays of my life.

Leisure Partner

10/10

Exceptional

23 Aug 2024

Charmaine

Beautiful property

We loved our stay here, it was a perfect authentic experience at a well maintained, beautiful property. Yes, it is an older property, but it is very well cleaned and was exactly what we were looking for. As we weren’t used to sleeping on the floor, the first night was a little uncomfortable, but we doubled up futons the second night and it was great. The food gave us exposure to a lot of Japanese food we didn’t get to try on the rest of our trip, although it was slightly repetitive. Everything was very well cooked except the fish which was very dry.
The grounds were AMAZING, so beautiful, including the outdoor onsens. The common bath seemed intimidating but really wasn’t and was tattoo friendly. The service was 10/10.

Partner

10/10

Exceptional

17 Aug 2024

Verified traveler

Relaxing stay

I loved this traditional inn! The service was outstanding and you really felt like you had stepped back in time. The people there take so much pride in ensuring you have a great stay. I loved the peaceful and calm surroundings. Our server in the dining room was amazing.

Friends_and_family Friends

8/10

Excellent

23 Jun 2024

Maneesh

Ryokan experience

Amazing experience to live in a century old Japanese Ryokan with an onsen

Friends_and_family Family

10/10

Exceptional

23 Jun 2024

Janet

I ended my 2 week stay in Japan here and it was the best decision ever. The staff treated us with exceptional service. The property was spectacular. I enjoyed the garden and outdoor hot spring! I also had a private bath which I highly recommend. I also had their traditional dinner and breakfast which was amazing. I hope to be back. Thank you.

10/10

Exceptional

02 Jun 2024

kerry

We had two nights in this classic old ryokan. It is one of the oldest in Gora with a long history, and the place exudes history and classic Japanese history.

The staff was superb, and the food was fantastic. The onsens were relaxing. The ryokan has a large private forest garden and depending on the route taken can be seen in 13 mins or an hour. It was amazing.

We woukd definately stay again, and what appealed to us was the classic old school nature of the place, with plenty of aged patina to the property. Despite its age it is well maintained.

Leisure Partner

6/10

Pleasant

19 Apr 2024

Ryan

The place is rundown, it’s high time for updates. It has an authentic charm in certain places. They really try hard with the food but it gets repetitive. It’s not a luxury experience, it’s more like camping. There are a lot of rules, like the showers closing at 9:30am, and we were reprimanded for being 5 minutes late to dinner.

Leisure Family

10/10

Exceptional

26 Mar 2024

Frazer

Unique experience with exceptional staff and food

One of the best stays I've had.
From the instant we walked down the drive the team were there to welcome us in, get us checked in and seen to our room.
The room itself was nicely laid out and seemed very traditional in set up, I enjoyed the fact the place was many years old traditional house and it was very peaceful both in stay and rest.
The food both during dinner and breakfast was impecable and offered a taste of Japanese cuisine across many courses. They also have a vegan option and our server Uka was great to explain everything we were eating and had excellent service of courses.
The onsens was also a nice addition, very traditional and relaxing. Some may suggested some of the features are a bit dated, however I feel you would loose the the places character and appeal if looked to modernise.
We were lastly given good bye from the staff and given a taxi ride to gora train station. A great final gesture for an impecable stay.

Partner

10/10

Exceptional

24 Mar 2024

Christopher

This is an old ryokan located just a few hundred meters from Gora train station and you pay for authenticity and atmosphere of old Japan. Our suite was spacious and surrounded by views of woods and gardens. Staff was superb, spoke perfectly adequate English and tried to be helpful and accommodating. The multi course Kaiseki dinner as well as a typical Japanese breakfast completed the experience. We had access to a small private indoor Onsen in which we soaked more than once. Overall this was a very worthwhile stay and you can easily forgive some worn out pieces of furniture and drafty hallways (the outside temperature was barely above freezing during our stay). However, peeling wallpaper and patches of obvious, widespread black mold on bathroom walls cross the line between charming and unacceptable.

Leisure Partner

10/10

Exceptional

05 Mar 2024

Ben

Loved our stay at the Gora Kansuiro and glad we picked this hotel for our time in Hakone. We were a family of 3.

It's a very old hotel which added to the charm of the area, we loved this and was a welcome change from modern Western hotels.

The outdoor bath was incredibly peaceful looking out across the grounds.

The food was a good experience and the hotel were very accommodating in serving vegetarian options for two of us, we were all soooo full :)

All of the staff were nice and made us feel very welcome, a special mention to Yuka who was amazing.

I want to visit Hakone again as there is more to see and much more hiking to be done; I would definately stay here again.

Leisure Family

10/10

Exceptional

21 Feb 2024

Julia

Phenomenal chill end to a busy vacation

Business_and_leisure Partner

6/10

Pleasant

13 Feb 2024

Jing

Very nice staff, good service, but open air hot spring is close because of the broken pump, so not worth this price.

10/10

Exceptional

01 Dec 2023

Hoi-Yung

I was very skeptical after reading some reviews but I am so glad we stayed. Staying Annex of the Ryokan was very much like staying in a historical museum. All the beautiful architectural details against a stunning backdrop of the surrounding gardens.
Location is fantastic short walk from Gora station.
A very sweet lovely lady whom served our dinner and breakfast, was very welcoming and cheerful leaving us happy with our stay.

Leisure Partner

10/10

Exceptional

24 Nov 2023

Alexander

Wonderful and beautiful ryokan surrounded by beautiful forest. Great staff with enough english ability to communicate with us. They even helped us forward our luggage to our next location! Also, incredible 8-course kaiseki dinners every night and delicious Japanese breakfasts every morning. Cannot recommend this place enough!

Leisure Partner

10/10

Exceptional

14 Nov 2023

Jiuzheng

A ryokan with decades of history and a very friendly staff team.

8/10

Excellent

29 Sep 2023

Makiko

I had very rare experiences to stay in the beautiful place. Kaiseki dinner was absolutely delicious, all staff are very polite and friendly. it smells a bit musty because of the conditions loads are original which was built over 100 years ago.

Leisure Partner

10/10

Exceptional

21 Sep 2023

Robert

This was a fantastic experience. The staff were very kind and explained how using the public baths worked in detail, which was very helpful for first time visitors to Japan. The peace and tranquility were wonderful and we did not need for anything. The food is varied and filling. I will remember this trip for a long time to come. Thank you.

Leisure Partner

10/10

Exceptional

15 Sep 2023

Phoebe

A very special place

Gora Kansuiro is a really special place. In the heart of nature, with beautiful greenery and onsens - I felt very relaxed. The customer service is incredible and the meals are a really amazing experience. The hotel is very traditional and feels slightly old and musty but this was charming to us. It was very clean and we would definitely stay again.

Friends_and_family Friends

10/10

Exceptional

13 Aug 2023

Leila

Amazing Stay!

Our stay here was unbelievable! From the moment we were greeted by a staff member in the parking lot, until we were walked out to our waiting taxi, everything was amazing!
After we checked in we were given a tour of the ryokan and property. It is lovely!
This ryokan gave us the authentic experience we were looking for with the tatami mat rooms, futons, yukatas and the meals.
Time is taken preparing the meals and dinner and breakfast were probably the most beautiful meals we have eaten. They were also delicious! It was helpful that an English menu accompanied our dinner.
All of the staff we interacted with were friendly, courteous and hospitable.
In my opinion, this property undersells itself online and the descriptions do not adequately describe the whole experience. It was amazing!

Friends_and_family Family

10/10

Exceptional

20 Jul 2023

Wei

It was an exceptional experience for our entire family!

10/10

Exceptional

26 Jun 2023

Daniel

Excellent for an Authentic Japanese experience

Our stay at Gora Kansuiro gave us the traditional Japanese hotel experience that we were looking for. Everything from the slippers,Tabi socks, Yukata (traditional robes), tatami mats, futons on the floor, and cuisine was AUTHENTIC. Being a total Westerner, I have to say I prefer a private shower option to the open single-gender baths offered, but we wanted traditional. The staff, with very limited English, was exceptionally courteous and friendly. The accommodations were very clean and neat. If you want an immersive truly Japanese experience, then I recommend a stay here.

Friends_and_family Family

10/10

Exceptional

22 May 2023

chloe

This ryokan was so welcoming and nice. I stayed here with a group of 6 other friends, all from America. The staff were very friendly and helpful, especially the server we had for meals who spoke English quite well. The baths are all public, and stocked with all needed amenities. The open air baths are especially nice. I highly recommend this place. If we're ever in Hakone again, we will definitely stay here again!

Leisure Family

10/10

Exceptional

17 Apr 2023

Roxana

Gora Kansuiro was amazing! We were treated like royalty. The rooms were very clean and comfortable. The gatden setting was very peaceful and I loved waking up to the sound of the stream running in front of my room, sitting in front of the open doors and watching the trees, the flowers and the birds. We had breakfast and dinner included and the quality of the food and service was impeccable. It was the best Japanese experience that we could have asked for. Highly recommended!

Leisure Family

10/10

Exceptional

03 Apr 2023

Britt

This is a beautiful ryokan, beautiful grounds, very convenient to the train station. The staff is amazing. The Expedia description undersells this place, google the hotel for a more complete description. Dinner and breakfast is served as part of the experience, a delightful multi course japanese meal. This is a special experience.

Leisure Partner

10/10

Exceptional

26 Dec 2022

Shannon

Really enjoyed Gora Kansuiro for our first 2-night stay in a Japanese ryokan. We stayed in the Sakura room which was lovely and clean with a fantastic private onsen bath, as well as access to the shared open air bath. The staff were extremely friendly and helpful with good English. We had excellent Japanese multi-course dinner and breakfast provided for both days. Very close to Gora station for access to the Hakone area.

Leisure Partner

10/10

Exceptional

20 Aug 2022

Verified traveler

気持ちのよいホスピタリティです

日本の昔からの由緒ある建物を旅館にしてます。
古さは否めないが、それを問題とする人はホテルに泊まるのがよいです。
案内や食事の給仕などのホスピタリティは、日本ならではのものですね。
気持ちのよい対応をたくさんしていただけました。

Friends_and_family Family

10/10

Exceptional

19 Feb 2020

Verified traveler

Excellent stay. Good location - close to the station, but still quiet. Hospitality was great - staff were extremely kind and polite and took very good care of us. Breakfast was delicious and different every time. Outdoor bath was lovely.

Partner

10/10

Exceptional

12 Feb 2020

Tara

Kasei Room in February

I heard this ryokan was built in 1914. My expectations for the upkeep were met. I loved the old, Japanese country-side feel to this place. It was a couple's trip in the Kasei room. Much bigger then I assumed. Plenty of space for a couple to enjoy. The garden view with the springs flowing is absolutely breathtaking. It's only too bad that as a traditional ryokan I presume, they board up the windows at night. I would have loved to see the stars and sunrise with that garden from our room. Also, this hotel is very easy to get to, and was a very easy walk to the Open-Air Museum. And the kaiseki dinner was quite an experience, a delicious one, too.

Partner

10/10

Exceptional

08 Jan 2020

Verified traveler

It was unique with its personal hot spring and service was excellent.

Leisure Partner

6/10

Pleasant

12 Dec 2019

JJ

Here's the proper review for the:
Japanese Room with Private Hot Spring Bath, Kasei, 1F

In short, extremely expensive (I paid over 1,000 dollars for 2 nights) just because of the lack of care of the room and general appearance of the hotel. However, the property and experience is like no other in the area, and the food is much better than you could get in a Michellin rated restaurant.

VIEWS ARE SPECTACULAR. You can't get a better view anywhere else in Gora. The property is huge, the Garden is probably almost as big, and prettier than Gora Park, really special.

The outdoor bath is great, however one of the indoors (the one that in the evening is set for Men only) is no good. Needs restoration... it looks too dark, dirty and unsanitary.

The room itself is tiny. Pictures available in Expedia makes the room look hube. NO, it is very small, definitely no more than 2 can stay here. Not a bad size for 2 in a ryokan, but is good for everyone to know.

I don't mind the old looks of the room. It keeps the old Japanese house style alive and I like that. HOWEVER, the room is not kept well. Spider webs, dust, smashed bugs never cleaned off the walls, dirty/darker of constant use areas on the doors due to lack of cleaning, which could be easily cleaned by the staff, areas on the walls that have been just scratched for too long. The rooms need a VERY GOOD CLEANING, PAINT, and better up keeping, specially for the price they are charging. The hotel also needs some up keeping.

Leisure Family

6/10

Pleasant

02 Dec 2019

Verified traveler

Very traditional

Great staff, very warm and welcoming! The Ryokan is very traditional along with the meals served. Could probably use some upkeep on the exterior

Partner

8/10

Excellent

10 Nov 2019

Verified traveler

Loved this truly Japanese experience. Bathing, relaxing and the superb food and attentive staff. Truly appreciated staff who were patient with westerners who needed training to the food and slipper custom. Visit for the experience not just a place to sleep for the night while traveling. So happy we had this wonderful experience.

Leisure Friends

10/10

Exceptional

31 Oct 2019

Andrew

Amazing Experience

A friend and I spent 2 nights at Gora Kansuiro. It was our first stay at a ryokan and we had no idea what to expect.We had an amazing 8 sleeper comprised of 3 very large rooms and 2 bathrooms both with their own natural water hot baths. The room was traditional Japanese with tatami mats and Japanese sliding doors. It has a view of their awesome gardens. At night the 2 of the rooms are set up with a futon for sleeping. The 3rd room is a living room with a stocked mini-bar and green tea. The furniture was very dated but comfortable. Overall the room was clean, spacious and comfortable. However it is in need of some maintenance. The meals were incredible - what an experience. Dinner is an 8 course meal with all sorts of Japanese specialties - some I have never eaten before but nothing that I was not prepared to try. The preparation and service were superb. The food delicious. Breakfast is very traditional Japanese so be prepared. You are able to side order coffee! The team is very helpful although English is almost zero. We got by with digital translators and hand signals.

Friends_and_family Friends

10/10

Exceptional

24 Oct 2019

Brayden

Incredible

Incredible place to stay. Sadly, I only got to stay one night, but I would spend so much more time here if I could have. Gorgeous location and building, wonderful onsen, and outstanding staff. Favorite experience of my entire trip to Japan!

Friends_and_family Friends

10/10

Exceptional

03 Oct 2019

susie

Fantastic hotel

Authentic Japanese inn close to Gora station with excellent meals and very accommodating staff. The garden was beautiful

Friends_and_family Family

4/10

Poor

17 Sep 2019

Verified traveler

The property is apparently over 100 years old and it shows. Everything feels rusty and moldy, and the air feels unhealthy to breath. I developed a stuffy, itchy nose during our stay which immediately cleared up after we left. When I used our private bath and looked up at the ceiling it was disgusting. The property is desperately in need of a refresh.

The staff were friendly and the food was good, but otherwise I was happy our stay was only 1 night. There are much nicer (and more cost effective) places in the area. I felt ripped off for what we paid. The other reviews are not credible.

Leisure Family_with_children

6/10

Pleasant

30 Aug 2019

Verified traveler

great food, outdoor bath is nice, staff is very friendly

Leisure Partner

8/10

Excellent

01 Aug 2019

Josie

It is a very charming old Japanese building but some upgrades are needed in the bathing area. Due to the high humidity from the private hot spring, there is mould on the walls. Nonetheless, the room and the washroom are very clean. The meals were excellent, we really enjoyed the food and the presentation. The staff are very friendly and the service was great. We enjoyed walking in the Japanese garden and were able to appreciate the exterior of this historic building. A real Ryokan experience. We had a wonderful time.

Leisure Family_with_children

10/10

Exceptional

10 Jul 2019

Michelle

If you are looking for a traditional Japanese experience, this is the place. Very small, with only 14 rooms, which made the outdoor baths a private experience. Truly beautiful gardens and a very historical area. We will definitely visit Hakone and Gora Kansuiro again on our next stay in Tokyo. Thank you!

Leisure Family

10/10

Exceptional

07 Jul 2019

Nata

It was very unique and pleasant experience. Staff is welcoming. I loved open air bath experience. I don't think it's worth to have a private bath because the water was so hot I couldn't even use it.

Leisure Partner

4/10

Poor

05 Jun 2019

Kalani

Staff was accommodating, onsen was great though they failed to tell us that it was in a different part of building and outside in the garden. The indoor baths were gross and dire need of repair. The garden was unkempt and overgrown, buildings and overall property in absolute need of refurbishment. The front office was untidy and looked disorganized with papers and folders everywhere.

The room and view we paid for was nice and quiet, it just didn’t match the level of cleanliness and experience you’d expect for the price we paid. One should not feel dirty after taking a bath!

The property has so much potential, it just hasn’t been maintained for many years: dirty hall carpet, algae on walls and bath skylights, holes in screens (thus mosquitoes). Dirty exterior. It was disappointing because it has all the makings to be an exceptional property.

Leisure Partner

10/10

Exceptional

19 May 2019

LZS

The meals were very tasty. The staff was extremely friendly and willing to help. The location is very close to train and bus stops. My only suggestion would be to improve English of the receptionist.

Leisure Family

8/10

Excellent

30 Apr 2019

Verified traveler

The grounds of the property are beautiful. The room was spacious and comfortable with amazing views. The half board food was pretty mediocre, but he service was very good.

Leisure Family

10/10

Exceptional

20 Mar 2019

Michael

The Best Staff and Traditional Inn

My girlfriend and I had an amazing time during our 1 night stay here. The staff was extremely friendly and courteous. From the moment we entered the driveway, the staff saw us and ran out to greet us and take our luggage the rest of the way. I highly recommend opting for the in house breakfast and dinner as well. Both meals were traditional and authentic and may have been some of the best meals we had during our entire trip to Japan. The rooms were traditional style with tatami mats and gave us a different experience compared to the modern hotels we stayed at in Osaka and Tokyo. Also, even though we had a private in room hot springs bath, we also woke up at 6am to experience the outdoor hot spring bath on the property. Since it was so early, there was no one else there, and it was like a private outdoor spa to enjoy the peaceful nature views, to be able to meditate and relax. The staff again was extremely friendly and courteous and couldn't have made our stay here more enjoyable.

Partner

10/10

Exceptional

10 Mar 2019

Verified traveler

This was a classic old Ryokan and we really enjoyed our stay.

Friends

8/10

Excellent

05 Jan 2019

Verified traveler

Good location near the Hakone train station. Authentic ryokan with a nice private hot springs bath and a charming outdoor bath. The main issue was that it was cold during our stay and thin walls provided little protection despite the heaters and warm blankets. Otherwise, it's a great introduction to traditional Japanese ryokans! Wish we stayed there longer during a warmer season.

Leisure Partner

10/10

Exceptional

02 Jan 2019

Verified traveler

It is very good, clean and interesting experience. I will recommend it

Leisure Family

8/10

Excellent

17 Dec 2018

nicola

Romantic getaway in Japanese mountains

Great little hideaway. Very close to main town. Private onsens in some rooms. Close to the station/ bus

Partner

10/10

Exceptional

08 Dec 2018

Verified traveler

Authentic room lots of wood work well the facility is old it has the charm of the 1960s

Business_and_leisure Family

8/10

Excellent

29 Nov 2018

George

the rooms are large even by ryokan standard. amenities are a little old; but then this is a historical establishment. the garden is really wonderful. so are their meals. we all think their matcha desserts are the best we have tasted. between the three of us, we have tasted quite a lot of desserts in different parts of the world.

Friends

8/10

Excellent

13 Nov 2018

Verified traveler

Tasty dinner

Service and food was great. Hotel looks a bit aged but it was clean and acceptable. The only downside for us was that there was no separate shower facility (with a door). We had to shower in the common bath area, ie the common onsen room.

Friends

8/10

Excellent

12 Nov 2018

Noah

Traditional Ryonkan. Beautiful gardens, great memorable authentic meals. Best sleeps of the trip. Older facility

2/10

Poor

10 Nov 2018

Nick

Awful experience. Bugs everywhere in our dirty room. Rips and stains all over the carpets, floors, and walls. Not just no lock but NO DO on our room so there was no way to lock it. To top it off only some of the windows opened and the in room air conditioners were ancient and barely worked at all. I would never go back to this property. Do not waste your time. Stay at another property in Gora like the LaForet.

8/10

Excellent

06 Nov 2018

Verified traveler

Nice Onsen

The onsen hotel is located very close to Gora station, only 3 minutes walk. The hotel is a very old establishment but the staff are very friendly and the room is very homey. The food is nice and the dining experience enjoyable. The best part is the onsen. We stayed in a room which has no private onsen so we used the public outdoor onsen in the hotel; it looks out into the woods and the atmosphere is very calming. I guess it's because most of the rooms has private onsen so each time we used the public one we have it to our own. But the outdoor onsen is separated by gender, so you cannot actually use it together if you're a couple.

Overall a very pleasant stay.

Friends

8/10

Excellent

10 Oct 2018

H

Nice quiet stay with relaxing private onsen. Good location for Hakone attractions.

8/10

Excellent

04 Aug 2018

Verified traveler

Great location, fun experience.
Will stay here again.

Friends

10/10

Exceptional

21 Jul 2018

Eric

The traditional japanese style hotel is very special, the location is very close to Gora station which is convenient. However, since the place seems a bit dated they could clean up more, but it's not dirty in any way. Staff service is great, they make bed for you at night. Will recommend to friends & family if they ever go to Hakone area.

10/10

Exceptional

21 May 2018

Alan

Well priced authentic ryokan in great location

The staff at this ryokan are incredible, staying here made me realise how crummy customer service is back home. Room was spacious and immaculately clean. The private bath was a highlight. Conveniently located 5 mins from Gora station. Don’t try use Apple maps to find this place, stick to Google Maps.

If you’re the quintessential tourist going to Hakone to experience an authentic ryokan, this is for you.

8/10

Excellent

22 Apr 2018

Verified traveler

Expedia did not apply our discount and we owed money once we arrived.

10/10

Exceptional

18 Apr 2018

Nana

Nice traditional Onsen Ryokan

This ryokan meets my expectation of the traditional Japanese culture. The wooden house with traditional Tatami is exactly the same as what is shown in a movie. The ryokan is surrounded by green, very quiet environment and nice view.
Staffs in the ryokan are nice and friendly. They have experience serving foreigners and are easy to communicate.
Location is deep in Hakone, it takes time to reach the station. Recommend for those who plan to stay in Hakone for two/three days to try everything in Hakone. The ryokan is near train station, and convenient to go for different sightseeing.

4/10

Poor

18 Mar 2018

dian

it is a traditional Japanese house, but the room is smelly, very bad smell like in toilet. there is no breakfast and dinner, even we want to order , they showed so many food on the site, but no any food at all. No anyone speaks English, hard to communicate, they charge additional person more than shown on their website.

Family

8/10

Excellent

26 Feb 2018

Verified traveler

great location

ryokan situated close to restaurants and train station
the outdoor onsen was awesome!!!!

8/10

Excellent

25 Feb 2018

Shannon

Peaceful Ryokan between the big cities

This is a true Ryokan experience. Which was what myself and my 3 friends were after. Staying in a private room with bathroom (as it's quite difficult to find a Ryokan with a private bathroom - the nature of traditional Ryokans). The room was great, 2 tatami areas and a tv you won't have any need to turn on. A small veranda with chair, there is pretty poor heating but also a heater in each room to help (the bathroom ones do turn off after a few hours though). Sleeping futons (made up for you) are actually very comfortable and as it was winter they provided 2 doonas each, I had a great sleep.
The boys I was with also enjoyed the outside onsen but said more than 4 would have been a tight fit. Traditional breakfast was something to experience but for those who aren't adventurous I wouldn't recommend it. Fish based (which is not usual for westerners for breakfast). Great location but don't follow Google's directions. Take a left through the boom gates of the railway and the next right then follow the road and someone will likely run out to grab your bags once you hear the river/waterfall. The buildings are in considerable disrepair but you don't feel the effects on the inside. Wonderful hosts. I would also recommend the Hakone free travel pass.

Family

10/10

Exceptional

21 Feb 2018

Yuichi

It was Japanese traditional hotel with hot spring and great cuisine full of local foods. Your staying there will deserve your special days.

Family

8/10

Excellent

07 Dec 2017

Verified traveler

Nice experience for one night

Gora Kansuiro is a beautiful, old, traditional property in the cute little town of Gora in Hakone. We stayed in a traditional Japanese room with a nice view of the trees outside.

Overall it was a nice stay but it's quite hard for me to justify the price. We paid nearly $400 for one night. While the baths and the dinner are nice, it's not so comfortable sleeping on the futons on the floor. And while the traditional Japanese breakfast is beautiful and nice to experience once, it's not something I would want to eat again anytime soon (at 7:30 am!) or for multiple days in a row. Again, it's a lovely experience but just feel quite expensive for what it was. While the staff were nice, there were several things that were lost in translation like the meal times and the bill during check-out. I think next time I would probably stay in a guesthouse without the meals included for a much cheaper price, and then splurge on a nice dinner. I think you would get the same traditional experience and come out ahead.

Family

10/10

Exceptional

13 Nov 2017

Judith

Traditional, Delightful setting

Lovely traditional room looking out onto beautiful gardens

Partner

6/10

Pleasant

21 Oct 2017

Fiona

Extraordinary place.

This is an extraordinary place to stay in that it is a bit like stepping back into the old Japan. The Onsen were amazing and I had the best night’s sleep . The staff are efficient and the breakfast was impressive but it may not be for everyone and not speaking Japanese was a disadvantage.

10/10

Exceptional

18 Jul 2026

Shinya

レトロ感が、抜群良かった!　自分が、古民家に興味持ってたのが、相まって感動しました!
後、箱根の自然を生かした素晴らしい5000坪の庭
泉質が滑らかで２度程浸かりましたが肌がすべすべになり汗もで荒れた肌が治り感謝してます
リピート確定です!

Family

8/10

Excellent

26 Jun 2026

Masayuki

洗面所が地階にしかなく、ちょっと手を洗う際などに少し不便を感じました。

Family

10/10

Exceptional

31 May 2026

TOMOFUMI

大変良かったです。
また泊まりたいと思いました。

Family

10/10

Exceptional

27 Feb 2026

MARIE ANGE

La chambre était impeccable.
Nous avons passé un merveilleux séjour. Personnel disponible, souriant, professionnel. Un excellent accueil. Un grand merci à toute l équipe.
Les repas copieux et très bons.
Un lieu calme et authentique comme on recherché.
C est un excellent établissement.

10/10

Exceptional

24 Feb 2026

Linn

Mycket vackert ryokan i Hakonebergen med stor skogsträdgård och utomhusbad från varm källa. Att ligga i utomhusbadet var definitivt höjdpunkten. Obs att källvattnet är väldigt varmt på gränsen till skållhett och kräver tillvänjning att bada i. Vi var där en mild vinterdag med ca tio plusgrader och hade troligen uppskattat det mer i minusgrader. Jag skulle inte rekommendera att bada här på sommaren.
Vi bodde i rummet Kodachi i huvudbyggnaden, som var fint och hade underbar trädgårdsutsikt. Rummet hade egen toalett placerad ute på den ouppvärmda verandan. Själva rummet var väl uppvärmt av luftkonditioneringen. Varning för att futonmadrassen är genuint hård - vi försökte placera ett täcke under oss men då blev det för varmt. Det är lyhört och vi blev lite störda av grannarna ovanpå men sov ändå gott.
Middag och frukost serveras inte på rummet men i en lugn och vacker matsal. Kaiseki-middagen var en av de godaste och definitivt den mest rikligt tilltagna vi ätit i Japan - vi blev proppmätta! Förutom flera sorters fisk fick vi en rejäl bit wagyu - den kunde gärna varit mindre. Fisken som sjöds i buljong vid bordet var särskilt god, liksom den nygjorda fluffiga omeletten till frukost.

8/10

Excellent

31 Jan 2026

Danel

Loved the rooms and excellent outdoor and indoor onsens. The little paths outdoors make it feel like a private park for me to explore. Its small size makes it feel homie

Leisure Family

10/10

Exceptional

19 Jan 2026

Martin

畳の匂いが良くて、料理も美味しくて、とても良い旅館でした

Friends_and_family Family