Fujiya Hotel

10/10

Exceptional

13 May 2026

Fernanda

Un hotel con mucha historia. Excelente servicio. Bonito lugar. Comida rica.

Partner

10/10

Exceptional

09 May 2026

Christopher

If you are going to Hakone, you should stay, and stay at the Fujiya Hotel for at least two nights. This place is magical, and the staff are unbelievably attentive and kind. The onsen is the definition of relaxing and has amazing views. The massage and facial were amazing. The western breakfast was so good, and the dinner at the restaurants in the hotel is worth the price for the experience. Don’t miss your opportunity to stay here if you pass through Hakone!

Self

10/10

Exceptional

07 May 2026

Caroline

Great place to stay

10/10

Exceptional

01 May 2026

Anette

This is a fantastic hotel with so much history. The staff were so lovely and accommodating and the facilities with the onsen, the garden, the bar, the lounge- everything is so lovely. They even upgraded our room view which was very nice.

The only odd thing was a particular waitress that were serving us in the Japanese restaurant and also in the breakfast hall the next day. She was insistent on us buying a sake pairing when we didn’t want to. For the breakfast she also insisted we buy the breakfast package even though we had already ordered something else. I also found it odd that she gave us the bill before we had finished eating and she seemed to forget about our breakfast for 40 minutes.

Other than that, it was absolutely amazing. The rest of the staff were incredibly accommodating and professional.

Partner

10/10

Exceptional

29 Apr 2026

Rafik

Clean rooms, helpful staff. Great breakfast. We didnt manage to use the spa.

Friends

10/10

Exceptional

22 Apr 2026

David

Spa was amazing. Staff perfect. Room clean and spacious. Amazing views and grounds.

10/10

10/10

Exceptional

20 Apr 2026

Neil

Excellent stay. Excellent service. A1

10/10

Exceptional

19 Apr 2026

Parag

As. Vegetarian had very limited options. Restaurants in hotels need reservations and are often not available.
Hot bath is excellent.
Garden at rear and walk to Buddhist temple and shrine is great.

Partner

10/10

Exceptional

13 Apr 2026

Joseph

Included breakfast selection is limited but quite good ... lineup and waiting period for unreservable breakfast was disappointing.
Dinner dining times are too short ... but dinner choices are decent.

Partner

10/10

Exceptional

10 Apr 2026

Martine

all was perfect

Self

10/10

Exceptional

08 Apr 2026

Jonathan

Fantastic place with some of the best staff I’ve ever seen at a hotel. The Spa is definitely worth going to to soak in the hot baths.

Friends_and_family Family

10/10

Exceptional

05 Apr 2026

Raju

Beautiful old hotel with am amazing Onsen!

This hotel is definitely worth a visit as it has a beautiful history

Friends

10/10

Exceptional

03 Apr 2026

Jason

loved the place, so much history & really does everything to preserve that. We had he forest wing corner room, which was great. Superb breakfast. Wished we’d stayed longer.

10/10

Exceptional

03 Apr 2026

Ektoras

Beautiful building, very lovingly maintained. The staff were friendly but not always able to speak English properly. The whole experience had an air of 'The Grand Budapest Hotel' film: both in terms of grandeur and comedy value.
Gym was very poor for a 5 star hotel.

Partner

10/10

Exceptional

01 Apr 2026

Ashley

Good hotel in beautiful area.close to local train and surrounding areas. Hotel is clean and has lots of history. Staff very helpful and friendly. Would recommend

Partner

10/10

Exceptional

29 Mar 2026

Angeli

Awesome hotel! The whole hotel is so beautiful, and all of the staff was so friendly and helpful. We loved that there were restaurants and the onsen and spa on site so we were able to relax without even leaving the property if we wanted. Everything was clean and well maintained and all of the restaurants were delicious! I would definitely recommend staying here if you get the chance.

Partner

10/10

Exceptional

27 Mar 2026

Michelle

Really cool hotel with amazing history. Was a super unique experience. Onsen was nice too!

10/10

Exceptional

27 Mar 2026

Mirna

We had the loveliest Japanese style breakfast, the grounds are gorgeous, and the hotel is so majestic. We used the Ibsen and sauna as well. Awesome! We will definitely will come back.

Friends

10/10

Exceptional

25 Mar 2026

Mary Ann

Yes

Partner

10/10

Exceptional

23 Mar 2026

Nadia

If you're in Hakone stay here! There's no better hotel. This is by far one of the best hotels we've ever stayed at. It is lovely!

Friends_and_family Family

10/10

Exceptional

17 Mar 2026

George

Wonderful experience

Family

10/10

Exceptional

16 Mar 2026

Rishvinder

The grounds are beautiful, enjoyed exploring the gardens outside property and at kikko-sa (japanese restaurant). Historical site, old charm, great view from our room

Family_with_children

10/10

Exceptional

15 Mar 2026

Lilly

Beautifully styled large rooms with excellent service all around. The gardens, onset and spa facilities were clean and comfortable; and well managed. The bakery was delicious but surprisingly, I thought food was average at the bar and Japanese restaurant.

Friends_and_family Friends

10/10

Exceptional

26 Feb 2026

JEFFREY

Room was amazing. The old architecture with modern amenities was great. The onsen was beautiful. The hotel itself and the area around the hotel, including the gardens were stunning and fun to explore. A perfect oasis, I wish we could have stayed longer. Some lovely shops and restaurants within walking distance. The free shuttle up the hill to the train station was appreciated, although the walk down to the hotel is worth doing. Stop at Naraya cafe as well!

Family_with_children

10/10

Exceptional

24 Feb 2026

Lloyd

Quality hotel

Partner

10/10

Exceptional

15 Feb 2026

Olivia

Rooms were beautiful, large and clean. Every attention to detail was purposeful. The onsen was truly an amazing experience. I highly recommend The Fujiya Hotel!

Leisure Friends

8/10

Excellent

06 Feb 2026

JC

Stayed here for one night on 1/27/26 and had a delightful stay. The Fujiya Hotel was expansive and had a lot of history and story. Our room was delightful as we stayed at the Forest Wing with a beautiful view. However, the beds were okay, just felt stiff and not as comfortable as expected. Since we chose the Forest Wing, the walk from the front desk to the room is a little bit far, but it’s okay. Their hotel is lovely to explore as they have a museum at the flower palace, a chapel, pool and then a garden right behind the main building. They offered complimentary amenities such as rest area that serves unlimited soft drinks and hot coffee. We did not use the onsen, however since the bathroom is supplied with hot water from the hot spring, I used my bathtub as a good way to relax in the water. All the staff was professional and kind and provided the utmost high quality guest service. Very friendly and are attentive to making sure their guests have a pleasant stay. The location was good to go see the open air museum. They provide complimentary van shuttle to take you from the hotel to the nearby train station. The difficulty I faced was since I didn’t had a Japanese phone number, I could not contact the hotel for a shuttle to come back when I arrived back at the train station. Instead, I used GO taxi app which was sufficient. Overall, if I were to come back to visit Hakone, I would stay more than 1 night here next time at the Fujiya Hotel and explore their other rooms.

Leisure Family

10/10

Exceptional

28 Dec 2025

andrey

Yes

Leisure Family

10/10

Exceptional

24 Dec 2025

Eric

Clean room, great staff,

10/10

Exceptional

14 Dec 2025

wingkin

The staffs are very friendly. They have foreign staffs for western visitors. The hotel is very clean. I like their onsen, clean and quiet.

Leisure Family_with_children

10/10

Exceptional

11 Dec 2025

Leticia

I loved it

10/10

Exceptional

05 Dec 2025

Paul

Fantastic!

Leisure Family

10/10

Exceptional

01 Dec 2025

Maite

We loved absolutely everything about our stay The Fugiya Hotel. A highlight of an incredible trip to Japan.

Partner

10/10

Exceptional

25 Nov 2025

Jimin

Amazing hotel. Very professional and kind staffs. The room was very spacious and clean. It was definitely one of the best hotels we stayed in!

Leisure Family

8/10

Excellent

24 Nov 2025

Andrew

Great Staff

Friends_and_family Family

10/10

Exceptional

18 Nov 2025

Rohan

Room was huge, spotless, and nice. Was a little perturbed by the number of giant hornets I saw, but that's the mountains in fall for you. Really historic and beautiful place.

Food options within the hotel were strange and annoyingly expensive - I get that it's a 5 star hotel but not everyone wants to shell out a ton of money to eat there and it's one of the furthest hotels from the main parts of town so it feels exploitative of a captive audience. Food was Ryokan style, which was fine, especially if you're looking for that kind of service. I've stayed in cheaper onsen Ryokans that had more convenience regarding food that didn't feel like I was getting baited.

10/10

Exceptional

17 Nov 2025

John

The complex property as well as the location in Hakone is beautiful. It’s conveniently walkable to the rail station.

Friends_and_family Friends

10/10

Exceptional

16 Nov 2025

Milad

The room was perfect. We had a great time at Fujiya hotel. I hope we can come back sometime soon!

Partner

10/10

Exceptional

10 Nov 2025

Monique

The hotel and our room was so beautiful and the service was great. While all of the staff were great, we were really impressed by the trainee bell hop who helped us carry all of our luggage and was very sweet. Highly recommend!

Leisure Partner

10/10

Exceptional

08 Nov 2025

Lindsay

What a magical hotel complex! The buildings and grounds are absolutely beautiful and impeccably maintained. The hospitality we experienced was like none other. The hotel was easily accessed via the Tozan train. It's a short walk to the hotel from Miyanoshita Station, but there is a hotel shuttle available if preferred. We stayed in the Forest Wing and the rooms were comfortable (firm mattress!) and clean. The breakfast was delicious with amazing presentation on China and silver dishes. So many things to explore - the outdoor gardens, the onsen, the pool, the gym, the museum, and the coffee/beverage room. I would come back to Japan/Hakone just for this stay! Arigato gozaimasu!

Leisure Family

10/10

Exceptional

08 Nov 2025

Lindsay

Super comfy and quiet; loved the breakfast

Leisure Family_with_children

10/10

Exceptional

07 Nov 2025

LISA

This legendary quiet luxurious hotel was everything I expected. The room was clean and beautiful in a simple traditional Japanese way. The amenities are excellent. I enjoyed the onsen and sauna. The Japanese gardens surrounding the hotel are beautiful and relaxing. Also, do not miss out on having lunch or dinner at the French restaurant. The food and the service were exquisite.

Self

10/10

Exceptional

07 Nov 2025

Adriana

Beautiful historic hotel. The staff were very attentive. The onsen was quite relaxing with a nice view of the mountainside. We stayed in a twin room with a forest view and it was very spacious with a calming atmosphere and peaceful forest view from the room's window.

Leisure Partner

10/10

Exceptional

06 Nov 2025

海琳

Very nice hotel

Leisure Family

10/10

Exceptional

01 Nov 2025

Lily

Staff are very helpful.

Leisure Partner

10/10

Exceptional

31 Oct 2025

Alexander

Great hotel. Has lots of history, spacious rooms great staff and a fabulous onsen. Also very convenient for the bus and Myonashita station. There are a few cafes and restaurants close by.

10/10

Exceptional

31 Oct 2025

Joe

Excellent service and beautiful hotel with great amenities. It was very clean. We enjoyed eating and drinking in the Victoria bar.

Leisure Partner

10/10

Exceptional

27 Oct 2025

Steven

The upkeep of the hotel, the attention to detail, and the quality of customer service were superb! It does not get better than this. The level of attention and responsiveness to each of us is as if there are nobody else at the hotel.

Leisure Partner

8/10

Excellent

27 Oct 2025

Michelle

A beautiful Historic property. Staff was nice and helpful. Especially, we like to thank Yu for her help at the front desk. She gave me a lot of help. There's a bus stop 2 minutes away from the hotel. The only complaint is you need to make a reservation for dinner a day before, which I had no knowledge of when we checked in.

Leisure Family

10/10

Exceptional

27 Oct 2025

Amanda

A very quiet historical hotel with a beautiful garden. The staff were helpful and responsive. The restaurants in the hotel were excellent and happy hour in the lounge.

Leisure Family

8/10

Excellent

24 Oct 2025

Jean

Hotel is classic. A historical beauty that has been through a wonderful renovation. I stayed there in the 1960s and they have preserved things very well. The only disappointment was the dining room for dinner. Food is very pricey, but not that good. Plus they rushed us out after one hour as they had a big tour group they needed to accommodate. Thought the maitre’d was rather rude in that process and unexpected from a hotel of this caliber.

Leisure Family

10/10

Exceptional

22 Oct 2025

Greg

Lovely old property with very friendly staff. We really enjoyed our stay in the suite we were upgraded to,

Leisure Partner

8/10

Excellent

21 Oct 2025

Jocelyn

Beautiful hotel and focused service. The spa experience was exceptional. Old world luxury.

Leisure

10/10

Exceptional

21 Oct 2025

David

Historic Gem of a Hotel

The Hotel is simply amazing
Historic and Pristine
And other than an issue with the Server at the French/Main Dining Room everything else was fantastic
Staff was extremely fine and you have to watch the Video of the 2018-2020 Gut Restoration to truly see what went into the Hotel.
It's a Gem.
As is the whole area
Don't miss the Open Area Museum

10/10

Exceptional

19 Oct 2025

james

Great staff. Food service was spectacular, however a little too much artistic license was taken with old standards.

Leisure Family

10/10

Exceptional

15 Oct 2025

Susan

Architecture is beautiful - it seems we were walking into history. Service was excellent and technology inside was top of the line. We had a wonderful stay.

Leisure Family

10/10

Exceptional

13 Oct 2025

Raquel

Great hotel! The building is amazing, the swimming pool is nice, the onsen was great! Amazing breakfast

Leisure Family_with_children

10/10

Exceptional

09 Oct 2025

Geoffrey

The Fujiya reeks of history and elegance. The rooms are very spacious. The ambiance is sublime. We are so pleased we stayed at this hotel. The staff and quality of service was excellent. The sauna and spa facilities were 1st class. A couple of minor issues - the beds were a touch on the firm side. And the range of choice for breakfast was limited. However, in every other respect, the Fujiya will be a highlight of our time in Japan.

10/10

Exceptional

02 Oct 2025

Rachel

We really enjoyed our stay here and was a highlight of our trip! The surrounding area is beautiful, the hotel itself is gorgeous, and the staff were all incredibly helpful and kind.

Leisure Friends

10/10

Exceptional

28 Sep 2025

Darrell

The Fujiya Hotel is a historic gem in an unforgettable setting, with a staff that is extremely friendly, competent and professional. It’s a one-of-a-kind experience with a beautiful onsite onsen, and easy access to all the best that Hakone has to offer. Definitely one of my all-time favourite travel experiences!

Leisure Partner

8/10

Excellent

24 Sep 2025

Debbie

The hotel was beautiful, restaurants wonderful and breakfast amazing but really disappointed that the onsen (outside pool) was closed. This was no due to weather but apparently the case being Sep despite 26 degree weather. This should have been communicated through website information or at time of booking as this is a highlight to going to an onsen area. Especially this quiet an area, one night was enough.

Business_and_leisure Family

8/10

Excellent

20 Sep 2025

katherine

Overpriced

The hotel was beautiful but overpriced! The A/C in our room did not cool so we spent a very uncomfortable night there. The room was over $500 and for that price I would expect a nice cool room. The service excellent but again not worth the price.

Partner

10/10

Exceptional

15 Sep 2025

Tsz Yan

Amazing Japanese hospitality experience I ever had.
I have been to many different hotels in Japan and this is one of the best hotel I ever had.
The Japanese Traditional Breakfast was outstanding as well.
We will definitely come back again for special occasions.

Thank you very much!

Leisure Family

10/10

Exceptional

04 Sep 2025

Giuliano

Highly recommend

Beautiful hotel - what you would imagine as ‘old Japanese style’, but with all the comforts you need in today’s world. The people and service amazing. Great location to access the attractions all around the area - via using the very easy to use public services.

Partner

10/10

Exceptional

15 Aug 2025

Leslie

Beautiful historic hotel in the Hakone area with a great legacy. Excellent food and service, nice rooms and a beautiful interior and external grounds. One of the best hotels in Japan.

Business_and_leisure Family

10/10

Exceptional

13 Aug 2025

Laura

It’s a most lovely property with an amazing history to it. It feels like you have stepped back in time but at the same time it has modern amenities. Staff was attentive and kind.

Leisure

10/10

Exceptional

28 Jul 2025

Kimberly

This was one of the most amazing hotels I’ve ever been to and the property was breathtaking!!

Leisure Self

10/10

Exceptional

28 Jul 2025

Steven

Gem of Hakone

The hotel and it’s grounds were beautiful. The staff was very accommodating, but check in was too slow. The restaurant staff was very accommodating and they had a nice menu. Overall, we would gladly come back.

Friends_and_family Family

10/10

Exceptional

10 Jul 2025

SHARAD

beautiful property, beautiful hotel garden- don't miss it! Close to the train station. Staff helpful ,polite and welcoming. Special thanks to Kim- was the best- always ready to help, polite and just wonderful !

Leisure Partner

10/10

Exceptional

30 Jun 2025

Jeffrey

One of the iconic hotels in all of Japan. If you’re in Japan and want to explore the Hakone area, you have to stay here. The service is impeccable, the hotel has 140+ years of history, and the dining choices are superb. Well worth the stay. And did I mention the staff? They welcomed me back (I had stayed years before) as if I were an honored guest. That little item made my day. I will return someday.

Leisure Self

10/10

Exceptional

25 Jun 2025

Flynn

Best hotel I’ve stayed in! 10/10!

A really amazing hotel that I really can’t fault. The service was amazing and felt very classic. The free amenities included such as coffee and drinks bar was a great touch. And the hotels rich history was really on display and made the place feel really special. The room we stayed in the forest wing was spacious and nice. The TV offered Netflix and other options which was good for me as an English speaker for entertainment. The hotel restaurants and bars are absolutely amazing and classic if you like fine dining. If not there are many cafes at a walkable distance. The location itself is great with many cool hikes and walks from the hotel, including a short 1km walk to the Hakone open air museum which was fun! Overall 10/10 so much fun, such a great vibe. Such classic and historic amenities. Can’t recommend more!

Partner

10/10

Exceptional

18 Jun 2025

keiko

All staffs are very professional. Their manners and services are professional. Their garden is large, well designed and well maintained

Leisure Self

10/10

Exceptional

25 May 2025

John

Memorable stay for anniversary

I had always dreamed of staying here when I was living in Japan many years ago and now that they completely renovated it in 2020 it is even more incredible after viewing the renovation movie in the hotel museum. 😍
To celebrate our Wedding Anniversary we stayed in the Flower Palace Heritage Room 352 Chrysanthemum.
I reserved it just because of the photos I saw - incredible architecture - ancient wood everywhere! The ceiling with all the wood beams and the hand-carved panels, lots of windows looking out on the property. Take my ¥¥¥¥ this once!
The whole place was like staying in a museum with relics and carvings all over in the lobby, in the rooms, walking in the hallways where such a wide selection of famous worldwide humans once walked was a humbling treat to be sure.
Dinner at Kikka-so was remarkable and the Hotels.com reservation allowed one free drink so I chose the rare Isojiman Junmai Daiginjo 50 Emerald!
Breakfast at the main dining room was a spectacle due to the architecture and many ceiling tiles that were all renovated - if you watch the museum movie - such dedication to history by the Japanese masters really made it a feast for the eyes - however I would say breakfast was not so remarkable for the mouth with tiny portions commensurate to a French petit plating. We presumed they catch you with the historic ambiance and don’t need to worry about the Western-style food? We did not go to Kikka-so for breakfast since we wanted to see the newly-renovated dining room.

Partner

10/10

Exceptional

22 May 2025

Gabriel

Absolutely great hotel and amazing onsen.

10/10

Exceptional

20 May 2025

Borany

This hotel is great the customer service is excellence. I will stay at this hotel again when I am back in the areas.

Leisure Friends

10/10

Exceptional

19 May 2025

ILYA

What a place!!! Highly recommend visiting. The quality, cleanliness and service were excellent.

Leisure Family

10/10

Exceptional

19 May 2025

Zahwane

Beautiful hotel and lovely staff

Leisure Partner

10/10

Exceptional

16 May 2025

Kat

Staying at the Fujiya was an incredible experience, from the very beginning to the very end. The hotel itself is stunning and exudes luxury and history. The staff go above and beyond to make you feel comfortable. The dining is superb - 2 best meals I’ve ever had. One was Japanese Wagyu dinner in their amazing Japanese restaurant, the other was a continental breakfast (I really wanted to have a meal in the other dining room, but the meal itself turned out to be incredible too, with many delightful little surprises). I hope to come back one day and spend more time at the incredible Fujiya.

Leisure Self

10/10

Exceptional

16 May 2025

Nadine

Beautiful hotel with exemplary service. Picturesque gardens surrounding the hotel. Close to the train station and a bus stop which is convenient. Many amenities at this hotel and amazing Japanese breakfast. Hotel has three restaurants and a private onsen. Each room also receives hot spring water. All in all, this was a great choice.

10/10

Exceptional

16 May 2025

Lilly

Beautiful historical building that has been well cared for. Close to train and bus to jump on and off.

Leisure Partner

10/10

Exceptional

12 May 2025

Liam

This is a magical hidden gem - the most stunning five star hotel, perfect to explore Hakone. Very peaceful, excellent food and outstanding staff. A short stay is all that is needed for Hakone and this resort hotel is worth the splurge!!!

Leisure Family

10/10

Exceptional

09 May 2025

Anderson

The thing that rises above the rest is the warm and professional nature of the staff that are eager to ensure that guests feel welcome and taken cared off. Also the grounds are stunning—beautiful gardens and a close hiking trail. Onsen was great and mostly empty with a stunning view and you could track how busy it was from your hotel room before venturing forth. I will most definitely be back. Dinner is expensive as a heads up.

Leisure Self

10/10

Exceptional

07 May 2025

Hannah

Such a special hotel, really feels unique and traditional with exceptional service from staff. A great base to explore the area and their Kikkaso restaurant was such a highlight - one of the best meals we had on our trip. Would 100% stay there again

Leisure Family_with_children

10/10

Exceptional

22 Apr 2025

Selma

Gorgeous rooms and garden! I didn’t want to leave it was so beautiful and everyone was so kind and accommodating!

Leisure Family

10/10

Exceptional

16 Apr 2025

ANNA

I originally planned to say at a ryokan, but since I'm traveling during busy season they traditional ones were all sold out. I stumbled upon this property, and I'm so glad I did. I would recommend this property to everyone staying in Hakone. It's central, but more than that it's gorgeous. The garden itself is beautiful with cherry blossoms (during season) and koi fish. There's a hike to the Mt Fuji view which we didn't do this time. The staff member Park was absolutely helpful - she drew us maps to help us get to the Hakone Ropeway, and she drew us a map to get to our shinkansen early morning when we were checking out. There's an area where you can pour yourself speciality coffee drinks and juices out of a machine. Also the onsen experience was wonderful! We went both days during our stay. The hotel also gives you pajamas to wear and all the amenities you could need per day! 10/10 would recommend this place!!!

Leisure Partner

10/10

Exceptional

15 Apr 2025

Christopher

Authentic Japanese experience

Leisure Family

10/10

Exceptional

11 Apr 2025

Mary

Beautiful hotel- lovely surroundings. Stayed in the corner room on the forest tower and the room was fantastic- lovely view. So nice to use the onsen on the sixth floor of this building. Staff of course are amazing. Do be sure to stroll the garden- so beautiful. Breakfast is an affair each morning- felt very pampered. Highly recommend.

Leisure Family

10/10

Exceptional

03 Apr 2025

Melissa

This was my favorite hotel during my Japan trip. The rooms were spacious and the staff was incredibly kind and helpful. The resort and the grounds are beautiful! I would stay here again in a heartbeat.

Leisure Self

10/10

Exceptional

03 Apr 2025

Siraj

Amazing hotel

Friends_and_family Family

10/10

Exceptional

03 Apr 2025

Siraj

Wow

Amazing.

Friends_and_family Family

10/10

Exceptional

28 Mar 2025

Hideo

Nice hotel

Leisure Family

10/10

Exceptional

22 Mar 2025

Shanel

The hotel, staff & the food are exceptionally good! We’ll definitely go back again!

Leisure Family

10/10

Exceptional

19 Mar 2025

Robert

The Onzen was wonderful on the sixth floor looking out over the mountains

Leisure

10/10

Exceptional

27 Feb 2025

Yuanyuan

Love the property and facilities! Food is authentic and services are perfect! Would definitely stay again!

Business_and_leisure Partner

2/10

Poor

16 Feb 2025

John

My wife, son and family love the Fujiya. I have stayed there many times over 30 years. My wife (Japanese national) and son (Japanese national) and I (British national) went to the Fujiya this weekend. My wife went to the check-in desk. The male desk clerk told her, \"we would like to copy your passports\". Why? Because I booked through English-language Expedia? This request was nonsense. We were very upset. I am an official resident of Japan for 35 years. I am an 永住者. The desk clerk gave no explanation. No apology. I am a university professor. My wife and son are Japanese medical doctors. We live only in Japan. The Fujiya clerk made me feel like an alien. This incident spoiled our stay.

10/10

Exceptional

06 Feb 2025

Lisa

Amazing property. Extremely helpful staff. I loved everything about this place and hope to visit again one day. Will definitely recommend.

Leisure Partner

10/10

Exceptional

10 Jan 2025

Chiara

beautiful buildings, great onsen, great Japanese restaurant. Not all staff is comfortable with English.

Leisure Family

10/10

Exceptional

09 Dec 2024

Melina

The Fujiya is an impressive and beautiful historic hotel. We stayed with our 5 month old baby in the Forest wing. The room itself was spacious and the decor in keeping with the Classical design of the hotel. I particularly enjoyed the onsen and the western breakfast (best breakfast of our trip). Would thoroughly recommend a stay here due to its history and grandeur!

Leisure Family_with_children

10/10

Exceptional

22 Nov 2024

Anoop

It is a historic hotel so expect the look to be a little dated, however, that is what adds charm to it. Overall a comfortable hotel, bathroom not so great (review is for FORESTWING TWIN FOREST SIDE). French restaurant is very nice for dinner as well as breakfast, it feels a little formal but a nice experience. Hotel garden is nice, staff is very helpful.

Leisure Partner

10/10

Exceptional

20 Nov 2024

Shiyue

Excellent hotel with elegant structures and beautiful gardens.