Name: Shiki no Yuzashiki Musashino-Bekkan
Address: 425-1 Miyanoshita, Hakone-machi, Ashigarashimo-gun, Hakone, 250-0404, JP

10/10

Exceptional

18 Jul 2026

Simon

Les repas fournis sont exceptionnels et valent le détour. Les aliments sont très variés et proviennent presque tous de la région. La chambre est spacieuse, propre et très bien aménagé. Une navette gratuite entre la gare la plus près et l’hôtel est également incluse dans le prix. Bref, cet hôtel nous a permis de relaxer tout en découvrant la région d’Hakone.

Friends_and_family Friends

6/10

Pleasant

04 Jul 2026

Andre

Overall it was an OK stay. Very traditional ryokan which makes it special. However staff speaks little English which makes communication difficult at times. Staff was unable to articulate amenities and had to use an AI chat bot to answer simple questions. Also some staff members seem very frustrated and rude at times. The musty smell in certain common areas can be overbearing. Food was very different but very great at the same time. They had different food options for kids and for other with food allergies (have to let them know in advance). The onsens were great and and well maintained. The onsens I would give a 10/10, food 8/10, staff 6/10. However I would try a different ryokan in Hakone than go back to this one.

Family_with_children

2/10

Poor

14 Jun 2026

Robert

Very disappointing experience overall.

The stay started badly when staff first showed us a better room, then came back saying it was a mistake and moved us to another room after we put our stuff in already, which felt very unprofessional.

The food was honestly terrible, especially dinner. For a ryokan, the quality was far below expectations, and the seafood did not feel fresh at all.

They also only provided two towels, and when we asked for clean extras, the staff responded rudely and seemed angry.

Considering the price and what a ryokan experience is supposed to offer, I would definitely not recommend staying here.

Partner

4/10

Poor

13 Jun 2026

Jisoo

The ryokan was not well maintained and felt quite dirty. When we were walking to the outdoor bath, we even encountered a snake. There was a strong unpleasant odor throughout the property, and the public bath area did not appear to be cleaned properly. Overall, the cleanliness and maintenance were very disappointing.

Family_with_children

10/10

Exceptional

26 May 2026

Boglarka

The most amazing staff who has shown us nothing but the ultimate kindness and courtesy. The place is breathtaking the beautiful and it is one of those places you never want to leave. The rooms were stunning; clean and truly offers relaxation to the absolute Max. I did not want to leave and miss these people already.

Friends_and_family Family

10/10

Exceptional

22 May 2026

Kathryn

Our state was excellent!!! The hospitality was warm and welcoming., the dinner and breakfast served in our room was fantastic and we enjoyed the Tatami style. We enjoyed the onsets, especially the two private ones. Everything felt so authentic it was exactly what we were hoping for.

Family

10/10

Exceptional

09 May 2026

Natasha

Dinner and breakfast were fresh and delicious! There were many parts of it that we got to try and experience which was a lot of fun.
The private onsen in our room and the one that is available to use was super relaxing and soothing after a long day of travel. The room was spacious and very cozy as well.

Partner

6/10

Pleasant

07 May 2026

Nicole

My family generally enjoyed this traditional Japanese experience. The staff was absolutely wonderful, attentive, and friendly. The onsen on our deck was lovely, and we enjoyed our allotted 30 minutes in a private onsen elsewhere on the property.

However, our room was old and smelled strongly of mildew. There was water damage on the ceiling and the wall. I opened the windows, but it only mitigated the smell so much.

The futon mats were also very uncomfortable to sleep on. Even my kids complained about how uncomfortable they were, and they can usually sleep anywhere. We had a poor night's sleep and were happy to check out the next day.

Finally, the food was not to our liking. I recognize this is probably just a cultural difference, but we are very adventurous eaters and we felt we needed to choke down our 8-course dinner as to not offend the staff.

Overall, we appreciated the ryokan experience and highly praise the staff, but we would not return to this location.

Family_with_children

10/10

Exceptional

28 Apr 2026

Jacqueline

This place was a dream after a busy few days in Tokyo. The onsens (private and public) were serene, the property and rooms are beautiful, and the service was impeccable.

Self

10/10

Exceptional

27 Apr 2026

Julieta

Staff was nothing but super friendly. Onsens were so beautiful and the property was stunning! They even drove us down the hill to the train station so we did not have to lug all our luggage down the hill. Highly recommend and would go back!

Partner

4/10

Poor

18 Apr 2026

Rina

The facility is very clean and has a relaxing atmosphere. The onsens were excellent and definitely a highlight of the stay.

However, the kaiseki dinner was somewhat disappointing. The dishes lacked flavour, and many of them had a softer, mushy texture. The pacing of the meal could also be improved — there was about a 45-minute wait between courses, which felt quite long.

In addition, there were occasional odours noticeable during food service that slightly detracted from the overall dining experience. The staff were courteous, but at times seemed less familiar with the details of the dishes, which made it difficult to fully appreciate the meal.

Overall, while there were some positive aspects, the experience did not fully meet expectations for the price.

10/10

Exceptional

15 Apr 2026

Kenneth

Place was anazing right out of a movie! I must vist. The food is great the staff accommodating.

Self

10/10

Exceptional

12 Apr 2026

Katherine

The accommodations were wonderful, beautiful property and onsens. We loved being able to reserve the private tubs, found them very relaxing and beautiful. Meals were wonderful and staff very helpful. If the hill up to the property is a problem, we found taking a taxi or uber very easy and cheap. Highly recommend!

Partner

10/10

Exceptional

10 Apr 2026

Danielle

Great service and staff, beautiful location and onsens.

Family

10/10

Exceptional

23 Mar 2026

Amanda

We had a lovely stay at Musashino Bekkan. The place felt very welcoming and the staffs are all friendly. Our experience at this ryokan is complete opposite to all the negative reviews this place gets. The place itself is slightly outdated, but that is part of the charm of this place - as if you are transported back in time. The onsens were lovely and we had a private one in ours. The meals were delicious especially the dinner course and we were able to request a kid friendly meal for our son. Wish we could stay longer and experience more this ryokan can offer. Overall we really enjoyed our stay!

Family_with_children

8/10

Excellent

04 Feb 2026

Stuart

Very classic old school ryokan. Sure it's a little warn out but that's part of the charm. Think Hotel Grand Budapest. in Japan. Food is very classic kaiseki coursed menu, and great. the Onsen (we spent time in all 3-4 of them) were great. The views lovely. One thing to be aware of is that they charge for any child over 4 years old for the full price of an adult person which is contrary to what most tourists in Japan might be familiar with (such as kids under 6 don't pay for trains etc). They also claim to be kids friendly which I wouldn't agree with. They didn't have a crib and were very insensitive to my 1yr old daughters sleep/nap schedule bursting into our room without notice while they were sleeping to get pillows for the other room.

Leisure Family_with_children

10/10

Exceptional

01 Feb 2026

Kristin

A very unique japanese experience. Amazing dinner and breakfast.

Leisure Partner

2/10

Poor

26 Jan 2026

Aaron

I do not recommend this ryokan as a luxury property. It does not meet the standard of Japanese hospitality (omotenashi: thoughtful, anticipatory care for guests).

Although I expected a traditional ryokan to be cooler, our room was abnormally cold even with the heater at 31°C/88°F, an issue other guests also reported in the lobby. We had to sleep in multiple layers, and only a gas heater with a strong oil smell was initially offered before a small electric heater was found, which barely helped.

More concerning was the service. The ryokan is on a steep hill and offers a car service. When I asked if they could pick up my pregnant wife at the bottom of the hill, the front desk attendant (the owner) avoided eye contact and refused as this service was “only for check in and check out”, despite the driver sitting idle in the lobby. This occurred immediately after our heating complaint and felt retaliatory. My (emphasis: pregnant) wife waited in 0°C/32°F weather until another hostess intervened and apologized for the entire situation.

Other hostesses beside the owner were polite and apologetic of our stay.

10/10

Exceptional

06 Jan 2026

Janice P

Rustic authentic experience

Leisure Friends

10/10

Exceptional

26 Nov 2025

Michelle

It was incredible. We were greeted warmly by staff, some of whom spoke fluent English, and everything was spotless. The baths were super clean and beautiful. It was such a treat to be able to reserve them for private bath time. The public ones were awesome too. It was fun exploring the different rooms throughout the ryokan. They put a lot of care into the meals and personally bring every course to your room. I think this one is perfect fore couples because of the private baths . It was the perfect relaxing time. Thank you!

Partner

10/10

Exceptional

23 Nov 2025

Salem

Incredible hospitality

Partner

8/10

Excellent

10 Nov 2025

Jennifer

A lovely stay, the staff was all so wonderful, the place was extremely peaceful and the baths were incredible. We enjoyed the massage chair room too, and all the amenities at the Ryokan. Our only downside was the food, it was beautifully prepared and had a wide spread, it just was quite different for our pallete. In hindsight, we may have preferred the beef option. Very unique to try though! The room was clean and beautiful, and we appreciated the smooth check-in process. I would recommend to anyone wanting a unique, relaxing, and beautiful stay in Hakone!

Leisure Family

8/10

Excellent

31 Oct 2025

Emma

Was a wonderful authentic experience the staff were very lovely and we really enjoyed trying out all the different onsens. We particularly enjoyed the ones that were outside. We really felt immersed in nature. The relaxation room was also excellent and we really enjoyed the massage chairs. Trying the different traditional Japanese foods was a cool experience not all of them were our preferred taste, but was interesting to try. The staff were really excellent and kind.

Leisure Partner

10/10

Exceptional

21 Oct 2025

Miguel

Musashino Bekkan is a truly amazing place! As soon as you walk in the front door, you know you’re going to have an authentic, Japanese experience. The lobby and rooms were very clean and comfortable. The staff was very friendly and their shuttle was very convenient. If you are at the train station, they offer to pick you up whenever you are ready to return to your room. Our dinner and service was amazing. The food presentation was spectacular! The areas around the property allows for scenic, relaxing walks. The baths were also very clean and comfortable. I would strongly recommend Musashino Bekkan if you are staying in Hakone.

Leisure Family

10/10

Exceptional

07 Oct 2025

Lyndsey

The staff were very attentive and helpful. The room was beautiful and so was the view. We really enjoyed the forest private bath, and if we’d stayed longer we would have also tried the mountain view bath. We found that the meals offered plenty of food - bordering on too much for us. We would have liked the option to pick what we wanted to eat from the days menu rather than take every dish.

Leisure Partner

8/10

Excellent

07 Oct 2025

Douglas

Really cool stay if you’re looking for a traditional Japanese Ryokan/Onsen vibe. The building is older and does have a moldy smell (which isn’t suprising considering the moisture from the Onsen’s) The Onsen’s were tattoo friendly as I have a full sleeve and they didn’t care. Don’t have to pay extra for private onsen if you don’t have one in your room. My wife and I slept on the Tatami mats and I will say I’m glad it was only 1 night, cool to experience but definitely woke up stiff and sore. The food experience was extremely unique and definitely not for everyone. Traditional Japanese cuisine and ingredients. Overall was a fun experience and the staff were excellent!

Leisure Partner

10/10

Exceptional

15 Sep 2025

Magaly

This is the best Onsen and Kaiseki experience I’ve had so far (out of a half dozen). Everything was great.

Leisure Self

8/10

Excellent

26 Aug 2025

CHINH

It was very hard to communicate from the ryokan since most tourists do not have Japanese phone number. We will not coming back.

Leisure Family

10/10

Exceptional

27 Jul 2025

MICHAEL

if you want to live in a Japanese-style hotel, look no further. The facilities and staff are outstanding. Tatami floors. Futon beds. Serene property. Hot outdoor soaking tubs. A really nice change of pace from Tokyo.

Leisure Family

8/10

Excellent

28 Jun 2025

Luke

I have zero frame of reference for this review as this was my first time staying at a ryokan. We went in the middle of summer and most of the facility, save the rooms themselves, isn’t air conditioned. We weren’t expecting ac in a traditional Japanese inn, so that was fine. It was just a bit stuffy during check in.

The baths were clean and well kept. Definitely listen for the train before walking from the changing room to the bath or you might give some random peeps some random peeps. I immediately fell in love with onsens and bathed 4 times in 2 days!

Dinner and breakfast were served in the room and while I enjoyed dinner, my wife and kids did not. Again, it was traditional Japanese food and I have no frame of reference as an ignorant westerner; so all I can say is that the sashimi was great, the abalone was very unique (not
as scary to eat as it looked) and the bulk of both meals featured dishes of gel-like texture (which my wife doesn’t find palatable)
When looking a reviews online, it seemed like guests were given a choice between two main courses, but during our stay, we only had one option. You can ask for the kids meal if texture is a big deal for you.

Anyway it was a very cool experience that I’m glad we got a change to be a part of. I appreciate the staff using English where possible to talk to us.

Leisure Family

10/10

Exceptional

07 Jun 2025

Inna

Loved this place and unique experience they offer. Onsens are very relaxing. Food and presentation are amazing.

10/10

Exceptional

31 May 2025

Charlie

Lovely location pretty close to the open air museum. It has a great private and public onsen. The staffs are very friendly.

Leisure Self

10/10

Exceptional

12 May 2025

Hayden

The perfect stay for us for a night. The onsens weee beautiful, both public and private. It wasn’t too busy, so most of the public ones even ended up being private anyway. They were also all tattoo friendly. The staff was so sweet and very friendly! You could tell it was an older hotel, so some of the areas could smell a tad musty, but it was a fantastic value for the price. The rooms were large and comfortable, and the zen room was a must visit. Definitely would stay again.

Leisure Family

8/10

Excellent

10 May 2025

Alexander

Super peaceful atmosphere with tons of private onsen, the staff was also so kind and helpful. They only issue was ants in the bed, but overlooking that it was a beautiful ryokan :)

6/10

Pleasant

01 May 2025

Beriwan

I would consider myself a foodie, but I had a really hard time with most of the meals. I appreciate tradition, and I think they could still present traditional food, but they are trying so hard to create upscale finicky food food it just doesn’t land. There is a lot of fish in most of the meals and so for westerners some of the flavours were quite shocking. Again, I am a foodie travelled all over Asia and I’ve tried things out out of my comfort zone, but they have to find a balance so that people who are not used to that kind of food can at least enjoy part of the meal. I would not recommend this hotel as it is in desperate need of a lot of renovations. Furniture has stains. You can see mould on the walls from the moisture, and there is a smell of dampness throughout the hotel. The Hot Springs was probably the nicest experience at the hotel.

Leisure Family

10/10

Exceptional

27 Apr 2025

Michael

Stayed here one night and what a fabulous, hot spring Onsen ryokan And the food was absolutely delicious for dinner and breakfast and the service was spectacular but we did not have a very good view because it was in the back but overall it was a wonderful experience so thank you and great job to the staff and the food

Leisure Partner

10/10

Exceptional

23 Apr 2025

Deborah Elizabeth

Spent one fabulous night enjoying the private outdoor onsen and exquisite in room dining experience. This Ryokan has pickup and drop off at the train station and you will need it. The location is somewhat remote and very hilly so plan to stay on site. Perfect for couples, the Zen relaxation room is lovely also.

Leisure

10/10

Exceptional

19 Apr 2025

Tony

Beautifully decorated property, that encapsulates the Ryokan feel. Outside area is only accessible for the Onsen, which is lovely even if the train line is quite close.
Traditional food with no options is as ever, an acquired taste.
Rate this property highly as it is quite a special place.

10/10

Exceptional

16 Apr 2025

Liad

Beautiful rooms, very quiet and relaxing outdoor Onsen, and traditional breakfast and dinner. Easy transportation. The hotel had free shuttle from and to train station. Excellent service

Leisure Family

10/10

Exceptional

12 Apr 2025

Kelly

Wow. This was amazing. I don’t know where to even begin. The ryokan was absolutely beautiful. Yes, like some other reviews said, it was a bit dated but honestly I’m totally ok with that as it keeps the tradition alive. There were tatami floors throughout the ryokan. You are provided a yukata to go to the various onsens. It’s a smaller ryokan with perhaps around 21 rooms or so and that really keeps things intimate. The staff were so friendly and kind. Even if their English was limited, they were super helpful and used Google Translate to make communication easier. There were so many private onsens you could try that were intimate and beautiful. My partner and I loved it. We also spent way too long in the message room, there some really high end massage chairs that made it difficult to leave. The food was also next level, especially in presentation. They change your tea for the day and at night for dinner. We loved it.

10/10

Exceptional

11 Apr 2025

Daniel

The staff was amazing. The prepared meals were foods that we wouldn't have tried on our own. Great experience overall.

Leisure Partner

10/10

Exceptional

22 Mar 2025

Verified traveler

Excellent stay & best ryokan experience

Incredible hospitality and ryokan experience. Very traditional and a wonderful way to experience and appreciate Japan and Japanese culture (11th time here and have done ryokan before). Extensive kaiseki and some dishes you would never find on a restaurant menu. Place is extremely clean albeit showing a bit wear - and - tear with facilities. Do book private onsen outside. 10/10

Friends_and_family Family

10/10

Exceptional

19 Mar 2025

Gordon

The staff here is fantastic. Loved the experience and would go back again!

10/10

Exceptional

19 Mar 2025

Verified traveler

Incredible service and cozy traditional Japanese style rooms.

Partner

10/10

Exceptional

16 Mar 2025

John

What an amazing experience! A must try (at least once), very traditional, friendly inn. The food looks amazing and is served in a very friendly style.

Leisure Family_with_children

10/10

Exceptional

26 Feb 2025

Amy

This hotel was an authentic Japanese experience. The staff were lovely. The food was quite good and the onsens we’re incredible. It is a bit remote. They do have a van that can take you to public transportation.

10/10

Exceptional

13 Feb 2025

xu

nice and quiet, perfect services

Leisure Partner

10/10

Exceptional

20 Jan 2025

Nicola

We loved it here! Beautiful property, attentive and lovely staff, delicious food. A great way to end our holiday in Japan.

Leisure

10/10

Exceptional

06 Jan 2025

Jimmy

The service is impeccable. The dinner and breakfast are amazing. I stayed two nights and I am glad that I did.

Leisure Partner

10/10

Exceptional

27 Dec 2024

Christopher

The property is amazing! The staff were helpful and kind, the food was incredible and the onsen were immaculate. One of the best places I have ever stayed. 10/10 would recommend.

Leisure Partner

10/10

Exceptional

21 Dec 2024

Alfred

A true traditional ryokan experience. The feel and service of all the amentities was superb. We were worried about the food as it was very unique. However all of it exceeded expectations. All the food was worth trying and had such an earthy feel to it. The service of the staff members were impeccable. Very kind and helpful.

The place is little far to get to. So recommend calling ahead for shuttle service from the ryokan.

Highly recommended.

Leisure Partner

6/10

Pleasant

12 Dec 2024

Christine

A rustic ryokan. Probably had seen better days and is due for a renovation. The front of the ryokan is beautiful and so is the lobby.

Here are the pros:
-beautiful front exterior and lobby
-quite location
-great zen (massage room) on the second floor

CONS:
-inconvenient location. The hotel was supposed to pick us up from the bus or train station. We emailed them and had the Family Mart clerk called them but they didn’t answered. After waiting for 40 minutes, we asked the Family Mart clerk to call us a taxi. Thank goodness for him or we wouldn’t know what to do because it was getting very cold!

-we were given a different room than what was booked. The room we booked was over 500 sq feet with a tatami table, which am a sleep at least 4 people. The room we were assigned was more of an entry level room fit for only two guests.

-English was very limited at the ryokan. We probably would appreciate the food more had our waitress explain what they are. The menu was as very vague and didn’t include al the dishes & condiments.

-while the outdoor onsens are great, they don’t have showers for guests to wash up before entering the onsens.

-our room faucet has only cold water. It was difficult to wash the face and hands in feeezing cold water.

-the room shower was outdoor. It is okay in the Summer but definitely not appropriate in he Winter. Also,a fthe wooden floor

-a portion of the wooden panel on the onsen in our room is missing. It should have been replaced.

Leisure Partner

10/10

Exceptional

08 Dec 2024

James

Musashino Bekkan was the absolute highlight of our trip to Japan. Staff are so accomodating, and if it weren’t for our flight home we would have extended our stay.

5 stars just isn’t enough

10/10

Exceptional

04 Dec 2024

Jonathan

Excellent Ryokan experience

Leisure Family

10/10

Exceptional

03 Dec 2024

Michael

This was a very unique stay if you are looking for a very traditional experience. Food was multi-course and high level. Rooms were huge and peaceful. The place could convert their photography room to a kids playroom / nursing room as massage chair area is off limits to younger guests. Private and public onsen were on of the best. The hotel could use a bit updating for their in room amenities and bathroom. Drinks and outside food is not permitted. Meals are 2 hour experiences and you will be very full.

Leisure Family_with_children

10/10

Exceptional

23 Nov 2024

Mays

The most amazing hotel i stayed at during my trip in Japan, loved everything about it.

6/10

Pleasant

18 Nov 2024

Heather

When rustic means old

Pictures are deceiving. The property is old and run down with visibly worn and moldy surfaces. Service was inconsistent and cold. Basically paying for the kaiseki meals, which were voluminous and tasty. Would not recommend this hotel if there are other options available.

Friends_and_family Family

10/10

Exceptional

13 Nov 2024

David

Staff is very responsive and attentive. Having an in room onsen is great so that we can take a dip in it any time we like. Although the property is a little out of the way, they can always take you to near by bus or train station upon request.
Dinner and breakfast are served inside the room. You sit on the floor and the table is about 12-14\" high. Sitting cross leg may be uncomfortable to those who are not used to it. Getting up from that sitting position may be difficult for some.

Leisure Family

10/10

Exceptional

09 Nov 2024

Tatiana

We had a great time here, food and service were excellent

Leisure Family

10/10

Exceptional

05 Nov 2024

Filip

This place is very quaint and tucked into the side of a hill inside of the forest. Very traditional Japanese style with super attentive staff and lots of great amenities. Has multiple baths, sake/tea room and bar. Easy to get around from the hotel as it’s close to everything. There are beautiful hikes and waterfalls with in 20 minutes walking or a quick cab ride. The hotel provides a 12 course omakaze japanese style dinner and breakfast. It’s truly and exceptional place where you can relax and find a traditional Japanese experience.

Partner

10/10

Exceptional

02 Nov 2024

Karen

Absolutely beautiful place and so refreshing and relaxing. They allowed tattoos in public baths which was really nice and let me enjoy the traditional bath house experience. The staff are so kind and helpful and the keiseki dinner was elaborate and beautiful.

Leisure Friends

10/10

Exceptional

31 Oct 2024

Sarah

Great service, so relaxing!

Partner

10/10

Exceptional

28 Oct 2024

Mary

This was a beautiful mountain ryokan with several onsen baths, public and private, including a private wooden tub in the room itself. We were given yukata and tabi socks to wear around the hotel, and treated to a kaiseki dinner and Japanese breakfast with local, traditional ingredients. We loved the shady forest landscape and all of the care put into maintaining this special place.

The facilities are a little bit older, but we expected this when booking, and were delighted by the accommodations! If you are looking for somewhere bright and modern, this is not it. This is a cozy, forested, mossy location.

Leisure Partner

8/10

Excellent

20 Oct 2024

Siu Tang Alex

Stayed 2 days in this 20 rooms traditional Japanese style hotel, very zen n quiet, better for couples. In room private osen n public osens were good . No onsite restaurant, breakfast n dinner served in room. Food was excellent, we usually couldn't finish all. The Japanese lady serving our room was attentive, informative, joyful n helpful in every way. Her English was good enough to communicate with us. Should have asked her name to publicly praised her.

The hotel had frequent shuttle bus taking us to nearest train/bus station, 5 minutes away, so in a way was easy to get around.
That said ,for return , we had to call them to pick us up at same station . This was not easy for us with travel data cards that had no local phone numbers. So they said we could email them for pick up n I had no idea how long that would take as we were lucky enough to always got back by taxi. Btw taxi was not easy to find around that area.
Other than that, though the property was very clean, it was old n probably the mountain moisture dampen the wood or sth, when we first enter our room there was a smell . After we turned on AC for a while , the odors was no more . Next day, with opened window overlooking the valley of trees, the very refreshing air was sth we didn't have living in city.

The property had many very interesting museums around, about 15 to 30 minutes ride. We also went to areas around the train stations for coffee or simple lunch so we were never bored. Would recommend this hotel.

10/10

Exceptional

10 Oct 2024

Sally

This is a lovely place for experiencing traditional Japanese hospitality. The staff were friendly and helpful. The meals were delicious and different from anything I have had before. There was a lot of food. The baths were really nice.

Leisure Family

10/10

Exceptional

10 Oct 2024

Katherine

Great Find

This place is great, very traditional great facilities.

The food is amazing and there is a lot of it.

Partner

8/10

Excellent

07 Oct 2024

Zhanpeng

N/A

Leisure Family_with_children

10/10

Exceptional

03 Oct 2024

Carol

We loved the cute little ilder lady who prepared and set up our meals. Despite the languange barrier she was very friendly, charming and warm. She provided helpful advice as to what to see and how to get around. We would love to come back and stay with you again.

Leisure Partner

10/10

Exceptional

25 Sep 2024

John Fouad

Beautiful facility. It met all my expectations as a ryokan. The staff were very hospitable, warm and service oriented.

8/10

Excellent

24 Sep 2024

Yuk Wang

I rented the room with the private washroom and also a private onsen. However the private onsen looked a bit dirty/old so I did not use it at all. Instead they have three private baths available outside your room to use. I would not suggest getting the private onsen in the room.

The place is quite far from other transportation but they do offer service to bring you to the closest station. The kaiseki here was amazing and made with love.

Leisure Partner

10/10

Exceptional

23 Sep 2024

Jennifer

This was a highlight on our Japan trip, quite possibly the best vacation experience I’ve ever had. The property was beautiful and we had the most unique dining experience. I appreciated that Mushashino Bekkan highlighted local cuisine, making it ever more special. The private hot springs were set among breathtaking landscape. It felt like a dream!

Leisure Family

10/10

Exceptional

19 Sep 2024

Shuang

Really enjoyed our stay there, the service was exceptional.

Leisure Partner

10/10

Exceptional

29 Aug 2024

dongryol

Safe

Leisure Family

10/10

Exceptional

25 Aug 2024

Lester

A wobderful ryokan. The various onsen were very nice. The food was wonderful. The staff were wonderful. Pickup and drop off at train station was very easy.

10/10

Exceptional

11 Aug 2024

Mina

Absolutely spectacular ryokan, staff, service, onsen and local cuisine.

Leisure Family

10/10

Exceptional

17 Jul 2024

Roshni

I would give this place 10 stars if I could. We had a disastrous experience with another Hakone hotel (see my other review). As a result, we booked this hotel only the night before to get a true Hakone Ryokan experience. we reached this hotel around 11:30 am with our 5-month-old drenched in rain. The owner immediately got out, greeted us, offered tea, and gave us a chance to dry out. She also had the hotel shuttle drop us to Hakone Open Air Museum while she prepared our room. She allowed us to check in early. The hotel is located in a very quiet spot and is very traditionally decorated. The whole hotel floor, including the elevators, was covered in tatami mats. We got a Japanese-style suite with an open private bath that received continuous water from the hot spring. The room had every amenity that you might have needed. The kaiseki dinner and the breakfast were some of the best meals we had in our lives. The property also had a public onsen and three private onsen. The CEO helped us book a private onsen session, which was included in the price. The souvenir shop had food and crafts from local artists. We bought a plum liquor that tasted amazing. The next morning, the CEO helped us to plan our itinerary for the day, helped us to buy the Hakone pass, and dropped us at the bus stop. Easily one of our best hotel experiences and the highlight of our Japan trip.

Leisure Family_with_children

10/10

Exceptional

12 Jul 2024

Christian

Amazing customer service, serene, authentic delicious japanese food

Leisure Partner

10/10

Exceptional

09 Jul 2024

Benjamin

We loved our stay! The amazing food (10 courses each meal), wonderful onsens, and outstanding service were all wonderful. We highly recommend Musaahino Bekkan and would definitely come again.

One note for other guests - the hotel will pick you up at one of the nearby train stations on the Hakone-Tozan line (Miyanoshita or Kowakidani). Just call their Japanese number and they will happily pick you up - they have a few staff that speak English.

Leisure Family_with_children

10/10

Exceptional

22 Jun 2024

Steven

Best view I ever stayed in a hotel.
Biggest room I ever stayed in a hotel.

Leisure Family

10/10

Exceptional

21 Jun 2024

Tina

What a great quiet getaway! The property and service was impeccable!

Leisure Family_with_children

10/10

Exceptional

20 Jun 2024

So Ok

I really enjoyed my stay here. It is a beautiful well kept onsen ryokan with amazing spacious rooms and facilities. The food was incredible. The staff was also incredible - I had a very tight schedule on my last day to get back to Tokyo and the staff helped me make a morning timeline and they really adhered to it on my behalf which was the most impressive part. My breakfast came a little early and they had the hotel car to take me to the train station all perfectly on time. I think there are some old reviews of this hotel on this website that are outdated. For example I saw reviews saying the staff can't speak English well which is now completely false, both the staff at the front desk and who brought meals to our room spoke very good English . I highly recommend this place and would stay here again.

Leisure Partner

10/10

Exceptional

19 Jun 2024

Felix

Incredibly kind staff who even helped shuttle our suitcases to and from the nearby station. A fantastic experience! 10/10

Leisure Partner

10/10

Exceptional

12 Jun 2024

Mary Jane

The staff are wonderful. They picked us up at the train station and accommodated some of our dietary needs. The baths are great. We had a great time

Leisure Family

10/10

Exceptional

05 Jun 2024

Yoon-Jai

Resort staff picks you up from the train station and drops you off at the station.
As you arrive, check in was quick and easy.
The facility is amazing with authentic mood.
Food is fantastic and hot spring is private and peaceful.

10/10

Exceptional

05 Jun 2024

carmen

I wanted to express my gratitude for the outstanding experience I had at your hotel. The staff was extremely friendly, willing to drop you off at any train or bus stop, and the hotel was impeccably clean. I highly recommend staying here and will definitely return the next time I'm in Hakone

Leisure Family

10/10

Exceptional

02 Jun 2024

Julie

Stayed here with two school-age children. We chose to stay in a traditional room with kaiseki dining. Both kids are very good eaters but even for the adults some of the food was very new. However, everything was carefully prepared and presented beautifully. The staff were very friendly, and several staff members were fluent in English. Still, I would recommend brushing up on your Japanese or using Google Translate for clear communication. Tub times were easy to reserve, but free time tubs often required waiting 15 min to 1 hour. We made the mistake of checking back every 10-15 minutes to see if one particular tub was free. After waiting an hour another guest arrived and took the tub even though they had only been waiting 2 minutes. So, you must stay right there! The location of the hotel is not walkable as the roads are steep with limited space for pedestrians. However, there is a minivan that can drop you off and pick you up from the bus station or nearby train station with ease. So, it’s no problem. Overall, the property was beautiful, clean, and very relaxing, and the staff were all very kind and helpful. Would definitely recommend if you would like an authentic Japanese ryokan and onsen experience.

Leisure Family_with_children

10/10

Exceptional

29 May 2024

Jennifer

My husband and I would come back here in a heartbeat. We were blown away with the breaktfast and dinner each day. We were so stuffed and impressed by the presentation. We booked the private baths without any issues and we were lucky that each time it was available for us. The staff was so nice and welcoming. They picked us up from the train station and drove us to the closest bus station on our free day in Hakone, we thought that was very helpful because walking to the station would be impossible.

Leisure Partner

10/10

Exceptional

29 May 2024

Gerald

The staff was so warm and welcoming we didn't want to leave.

Leisure Partner

10/10

Exceptional

29 May 2024

Jessica

Loved our stay here !! It was quite a trek to get there so definitely not the easiest if your plan is to come and go to explore Hakone. We didnt even end up leaving the facility because it was raining so much but just had a relaxing spa day instead. The private onsens (both in the room and the ones you reserve in 30mins alotments) were amazing. But the game changer was dinner - it was served a few courses at a time to our room directly and one of the best meals we've had in Japan. Everyone who worked there were so kind and treated us like family. Would stay here again!

Leisure Partner

10/10

Exceptional

28 May 2024

Eric

Treated like royalties

The ryokan website had a good English page with directions and info for the hotel. When we got to the designated train stop in the Hakone area around noon, it was obviously too early to check in, but the hotel sent a shuttle to pick up all our baggage so we could go explore without our suitcases. In the evening when we finally got to the hotel, we were greeted instantly at the entrance, and they had an English speaking staff guide us through the check in process and showed us around.
We were given a corner room on the 5th floor with beautiful mountain views and had our own onsen bath. We booked a traditional Japanese room where we had to sit on the floor and they make the tatami beds for us at night. So if that’s not your thing I believe they have more western style rooms as well. Amenities inside the rooms were plenty, the only thing is the lack of plugs. They only had an extension cord with about 4 outlets. This is understandable as it’s a traditional older property.
They served our dinner inside our room which was beyond delicious. After dinner we went to an outdoor onsen bath that they had blocked out a time for us overlooking the forest and the train.
Overall our sleep was decent except for an annoying mosquito that hovered around us but we couldn’t catch as our room was so big!
The next morning we had another extravagant breakfast served to us in our room and then chilled in the zen room with massage chairs until it’s time to checkout. Beautiful experience! 10/10

Friends_and_family Family

10/10

Exceptional

22 May 2024

Etienne

This hotel is an experience. It's an isolated location on a mountain side, but the hotel decor is almost a museum and worthy of being a destination in itself. On top of that, the exterior private baths are absolutely amazing, we booked them multiple times per day. Every meal was exceptional. Thank you for the beautiful memories!

Leisure Partner

10/10

Exceptional

14 May 2024

Roderick

Best value, great experience!

We had a great experience at this ryokan! They picked us up from the train station and upon arrival at the hotel, a staff member discussed the amenities, use of the onsen and will answer any questions. The ryokan has a small outdoor onsen. Traditional Japanese breakfast and 12 course dinner are included in the room rate. Overall a wonderful stay.

Partner

10/10

Exceptional

09 May 2024

Rahil

Excellent hospitality and a serene location. Felt truly rejuvenated at peace and at home here.

Leisure Partner

10/10

Exceptional

02 May 2024

Xavier

A very unique experience

10/10

Exceptional

29 Apr 2024

Wei Hsin

This is a great place for stay in Hakone, traditional Japanese onsen house, we ordered the room and board for two nights, and it's a great experience. Both the public and private onsens are great and we have tried both. The location is also quite convenient, could walk to the Kowakidani station, both bus and train. Their hotel service is also great, family style, from the moment you entered, there is no need to wear shoes, because the whole hotel is connected in a way that you could either by bare foot or their sandals.

Leisure Partner

8/10

Excellent

27 Apr 2024

Weizhuang

Traditional Japanese rooms with excellent food.

Leisure

10/10

Exceptional

16 Apr 2024

Maggie

Very tourist-friendly, excellent service and facilities.

Leisure Friends

10/10

Exceptional

14 Apr 2024

Joanna

A legit beautiful traditional Japanese experience. Everything went beyond our expectations. Highly recommend!

Leisure Family_with_children

10/10

Exceptional

09 Apr 2024

Verified traveler

Good experience for our first time visitors to Japan. Very traditional Japanese style ryokan. The staff were friendly and helpful.

Friends_and_family Family

10/10

Exceptional

08 Apr 2024

Laura

Beautiful property! Very attentive staff and peaceful. Great place if you are looking to unwind and be taken care of. The hot springs are amazing and everything is very clesn

Leisure Family