Name: Hakone Kowakien Tenyu
Address: 1297 Ninotaira, Hakone, Ashigarashimo-gun, Ka, Hakone, 250-0407, JP

10/10

Exceptional

05 Aug 2026

Landon

Very nice hotel with beautiful onsens. Breakfast and dinner were delicious. Staff very helpful and friendly. Highly recommended.

10/10

Exceptional

04 Aug 2026

Devleena

Excellent property and very helpful staff. Peaceful ambience. Highly recommend

10/10

Exceptional

04 Aug 2026

Michelle

I would have stayed 3 more days! Amazing experience! The food was great! The room and amenities were incredible! A few cons are: I had problems was the shuttle from Gora station. I couldn’t find where to get it so I just took a taxi. Another thing is that you will need your physical credit card. Also and this is common in Japan there is only CNN in english but you can connect your Netflix account.

10/10

Exceptional

02 Aug 2026

John

The staff was great. We included dinner which was omakase style and it was excellent. The spa

8/10

Excellent

01 Aug 2026

Paola

The hotel's onsen are absolutely beautiful; you can enjoy both, and while they offer completely different concepts, they are both spectacular! The interior garden is lovely, too. Overall, the hotel is nice, though it is perhaps starting to look a bit worn due to age. The staff were always very attentive and friendly. The ice cream machine was a nice bonus!

10/10

Exceptional

01 Aug 2026

Siddharth

Wonderful hotel. The room, private onsen, dinner and breakfast buffet were all excellent. We would definitely like to come back.

10/10

Exceptional

01 Aug 2026

Conceptor

A beautiful experience! I wish I booked more than one day.

10/10

Exceptional

01 Aug 2026

Ruth

Exceptional stay. The staff were so attentive and kind - everyone went above and beyond to make our honeymoon extra special. The food is absolutely fabulous and high quality. All the facilities from the room to the onsen were brilliant. We’d love to return one day.

10/10

Exceptional

30 Jul 2026

Erica

This was a splurge for our Japan trip. I haven’t seen all of them, but I would say this is probably the best Onsen out there. It sits at the top of the mountain. Great buffet dinner and breakfast. Staff is perfection. Service is perfection. Thank you for such a great time Hakone. Everyone needs to go here at least once in their life.

10/10

Exceptional

26 Jul 2026

Zhen

everything is great

10/10

Exceptional

24 Jul 2026

Adria

We had a wonderful stay at Ten-yu. Our family absolutely loved the experience, it was incredibly relaxing, and the grounds were immaculate and peaceful to walk through.

The food was fantastic, with a great variety of thoughtfully prepared options that made every meal enjoyable. Our room was beautiful, spacious, and very comfortable, providing the perfect place to unwind.

Having a private onsen on the balcony was a highlight for our family. It allowed us to spend quality time together while relaxing in a serene setting.

We would definitely stay here again and highly recommend Ten-yu to anyone looking for a peaceful, luxurious, and memorable stay.

Family_with_children

10/10

Exceptional

23 Jul 2026

Sean

Lovely hot springs resort with beautiful gardens!

10/10

Exceptional

23 Jul 2026

Raymond

Room was clean, and service was great.

Of course the reason to stay in this resort is for the hot springs. My room had a private bath on the balcony. Filling it was simply pressing a button, which filled the tub with hot springs water in 15 minutes. It was perfect to soak in privacy.

My package had dinner and breakfast buffets. Both had a good selection, including alcoholic beverages. Food did start running out at the end of the dinner buffet. If I return, I would probably look into other food options for dinner.

8/10

Excellent

21 Jul 2026

Mark

The service was excellent. The check in/out process was rather laborious. Many people are “parked” in the lounge until their turn is up.
There was an afternoon ensemble in the lobby, while talented, was very loud- not something I would expect in a spa.
The baths were wonderful and beautiful in the evening.
Breakfast was varied, fresh and delicious.

Partner

10/10

Exceptional

21 Jul 2026

Randy

All good

Family

10/10

Exceptional

21 Jul 2026

Sylvain

Nous avons été bien accueilli avec des personnes souriantes. L'hotel est moderne, très propre, la chambre que nous avions était grande, très belle vue, avec tous les produits d'hygiène corporels. Les repas sous forme de buffet sont de très qualité et variés. Nous avons profité du jardin intérieur en soirée pour une balade en amoureux, parmi nos coups de coeur lors de notre voyage au Japon

Family

10/10

Exceptional

20 Jul 2026

Amyn

The two onsens are stunning, especially the open air portions. Watched the sunrise over the mountains during an early morning soak in the infinity pool like onsen.

Family

10/10

Exceptional

19 Jul 2026

Hai

A az

10/10

Exceptional

18 Jul 2026

Karen

The hot springs are exceptional, the cuisine is superb, and the location is unparalleled. This was an outstanding experience.

Friends_and_family Family

10/10

Exceptional

18 Jul 2026

Mayra

Beautiful hotel in the middle of Hakone mountains. The hot springs were amazing and so relaxing. Dinner and breakfast were spectacular with so many options to choose and try. All my family loved and we want to come back.

Family_with_children

10/10

Exceptional

15 Jul 2026

EMI

夜と朝のバイキングとてもよかったので、また泊りたいです。

Partner

10/10

Exceptional

15 Jul 2026

Christopher

Great hotel

Family_with_children

10/10

Exceptional

14 Jul 2026

Tyler

Absolutely beautiful on the inside. Hot springs were amazing, and everything was clean. Staff were extremely helpful. 10/10 will come back again.

Friends_and_family Family

10/10

Exceptional

14 Jul 2026

Benthan

Very nice hotel. Nice amenities and provided toiletries. Nice staff that can understand English. Free hotel shuttle to and from gora station. Nice 2 public onsens, one being in a garden while the other is an infinity pool. They also have some extra stuff like free ice cream and access to a neighboring building through a tunnel where you can use their water park and festival games. Would like to go here again with more people.

Self

10/10

Exceptional

13 Jul 2026

Neel

Will definitely come back in the future. Fantastic hotel and onsen experience.

Friends

8/10

Excellent

13 Jul 2026

Jason

Overall the stay was good. Transportation around the area could have been a bit better. Didn’t have enough time to enjoy the amenities. Next time I would stay somewhere cheaper for an additional night.

Partner

10/10

Exceptional

12 Jul 2026

Kenny

Our second visit, this time we travel with my daughter’s family and grandson. This is a few Onsen hotel that allows children to use their public onsen. He enjoyed this new experience and all of us have a great time to enjoy the facilities and fine Japanese dinner. Since this is my second visit, our family was offer free lounge access and late checkout. Something we did not expect. So thank you!

Family_with_children

10/10

Exceptional

11 Jul 2026

Beina

Stunning view and excellent service at the hotel is wonderful! Stay two nights for a much relaxing experience:)

Family_with_children

10/10

Exceptional

11 Jul 2026

Angela

.

Partner

10/10

Exceptional

10 Jul 2026

Christina

Staying at Ten-Yu felt like a nice treat

Family_with_children

10/10

Exceptional

10 Jul 2026

Huiya

Amazing place! Can’t wait to go back next time!

Friends_and_family Family

10/10

Exceptional

10 Jul 2026

Emma

Amazing stay! Beautiful hotel. Great staff

Family

10/10

Exceptional

07 Jul 2026

Marc

A beautiful hotel in a beautiful setting. The staff were excellent. The rooms were large. The robes and change of clothes were a lovely touch.

The dining buffet was huge. It had something for everyone.

There was nothing to complain about. It was a great experience

Family_with_children

10/10

Exceptional

05 Jul 2026

Kimberly

Beautiful ryokan resort. Rooms are spacious with lovely views and waterfalls that allow for relaxation. Onsens were wonderful. Food excellent.

Friends

10/10

Exceptional

05 Jul 2026

Lisa

Absolutely marvelous experience! A luxurious relaxing retreat. Welcoming and inviting staff and fabulous food.

Family_with_children

10/10

Exceptional

05 Jul 2026

Noel

amazing stay. my wife and I stayed here for 2 nights. the food, service, and room were all amazing. we took a room with the private outdoor bath and enjoyed breakfast and dinner buffets. highly recommend this property.

Partner

10/10

Exceptional

04 Jul 2026

Ching Man Evelyn

The food and complimentary drinks are amazing.

Family

10/10

Exceptional

03 Jul 2026

Rachel

We all loved our stay. The food (even an ice cream vending machine), special dinners, public Onsen, happy hour and in room Onsen were fabulous. We even experienced our first earthquake!!! A memorable experience.

Family_with_children

10/10

Exceptional

02 Jul 2026

Paulo

Everything is excellent there!

Friends_and_family Family

10/10

Exceptional

30 Jun 2026

Travis

Excellent hotel

10/10

Exceptional

29 Jun 2026

jc

Excellent hotel. Beautiful dinner and breakfast. Was sad I couldn’t eat more. The spa facility was incredible with beautiful views. I would love to return.

10/10

Exceptional

28 Jun 2026

Jason

This hotel experience was a dream! My only regret is that we didn’t stay longer. Definitely will return to Hakone and spend more than a day. The staff was very friendly and helpful. The hotel is breathtaking. We had a private tub on our balcony that was fed by a hot spring. Truly and amazing experience!

Family

10/10

Exceptional

28 Jun 2026

Owen

I had a nice large room, the staff were helpful, I enjoyed the buffet and onsen. I appreciated one employee before breakfast who asked where I was from.

Self

8/10

Excellent

27 Jun 2026

Jeremy

It was a really nice hotel, the room was great with the in-room bath, the staff were excellent and the meal was delicious. The only issue was the size of the hotel, it was just a bit too big with too many guests to feel like a traditional Ryokan. Breakfast was also really crowded and it didn’t feel very exclusive.

Friends_and_family Family

10/10

Exceptional

25 Jun 2026

Guanghui

Very good experience, highly recommended

Family

10/10

Exceptional

25 Jun 2026

Kirun

*

Partner

8/10

Excellent

23 Jun 2026

emma

Wonderful ! But needs an upgrade for the price .

10/10

Exceptional

21 Jun 2026

Ryan

Came here for the second time, this time with a friend. Definitely enjoyed the public baths as well as Yunessun/Mori no Yu next door.

Recommend at least two nights to fully enjoy the scenery and the amenities at the hotel.

Staff were once again extremely nice whenever we had questions. Definitely would come again if I'm revisiting the area!

Friends

10/10

Exceptional

21 Jun 2026

Naomi

Great stay

10/10

Exceptional

21 Jun 2026

Veronica

Great hotel!! I shushed I could have stayed longer we loved thiis hotel I Will definitely come back!!

Friends_and_family Family

10/10

Exceptional

20 Jun 2026

Jennifer

We had a wonderful time - a great reset from the bustling cities in Japan.

Friends_and_family Family

10/10

Exceptional

19 Jun 2026

Edward

Amazing experience from beginning to end - would stay there again in a heartbeat!

Family_with_children

4/10

Poor

18 Jun 2026

SAM

I left feeling disappointed given the price point. At over $800 per night for two adults and two children, I expected a much higher-end experience.

While breakfast and dinner were included, both were buffet-style with a large selection of food and alcohol. The variety was impressive, but the overall food quality felt average and did not match what I would expect from a property charging premium rates. For this price, I was expecting restaurant-quality dining rather than a typical buffet experience.

The onsen was also underwhelming. It felt more like a standard public bathhouse than a luxury hot spring experience, which was surprising considering the nightly rate.

If the room rate were in the $400–$500 range, I would likely view the experience much more favorably. However, at over $800 per night, my expectations were significantly higher.

One final recommendation: skip the spa and massage services. The pricing was over $200 per hour, and the treatment felt more like a light touch session than an actual massage. In my opinion, it was not a good value and did not justify the cost.

Overall, the hotel was not terrible, but the value simply did not align with the premium pricing.

Family_with_children

10/10

Exceptional

18 Jun 2026

Ramona

Great staff, from check in to buffet dinner to staff helping with the shuttle to gora station.

Clean rooms , great view . Great onsen’s . Had personal onsen bath in room. Great buffet. Beautiful grounds .

Family

10/10

Exceptional

17 Jun 2026

IDAIR

Everything was great, Ava the staff was very helpful.

Family

10/10

Exceptional

16 Jun 2026

Gaurav

We had an amazing time at the Ten-Yu Hakone Property. Staff was helpful, we got very nice mountain facing rooms, and they gave us rooms together per our request. The rooms were super clean and beautiful. The dinner and breakfast buffet were excellent. we just wished we could have stayed longer. I would definitely recommend this property to everyone. I would give it 6 stars out of 5 if I could.

Family_with_children

10/10

Exceptional

16 Jun 2026

Nestor

Place was immaculate. Only reason I have it at a 4 instead of a 5 is that I had no use of public onsen due to having tattoos. Other than that, this was a beautiful and relaxing spot.

Partner

6/10

Pleasant

13 Jun 2026

Christian

The hotel is excellent.
But there are a few things we really did not like.
If you try to call the reception, they hardly can speak English, always sorry, only Japanese.
Then we lost our bag in the bus and asked the hotel after checkout to help us claim the bag, they just send us a phone number for the bus station, I could look this up myself. And I even tried to call the bus station, but they only speak Japanese, that’s why I have ask the hotel to help us. Luckily our next hotel in Sapporo called the bus station and we got our bag back.
Finally the dinner is super Westernized. If you expect a full Japanese buffet, don’t go there, unless you want to eat Mac and cheese… and French fries…

Family_with_children

10/10

Exceptional

13 Jun 2026

Jamiya

We only stayed a few nights, but the experience was so good I wish we'd stayed longer. First the location is amazing. A beautiful property up in the mountains surround by nature and beautiful sky be it day or night. The staff are super friendly from the minute you arrive they usher you in, help you get checked in, and do a thorough job of explaining the amenties and features of the hotel. The rooms are fantastic, offering a mix of traditional and modern Japanese living. The open air bath on the balcony is a gamechanger.

We booked the room that included the dinner package and I would highly recommended it. The courses were fantastic one after another. Additionally breakfast is available and there's so much delicious food, I felt completely ruined for other hotels on my trip.

And lastly what is so amazing about this hotel is just how peaceful and serene it is. The environment encourages slowing down, relaxing, and enjoying the tranquility of the Japanese landscape. I found myself going out on the balcony each morning, meditating or reading a book with the just the ambience for sound. I'm a director and writer and I've decided I'll be booking this hotel to work on a novel I'm writing. I felt so inspired and in such a flow state while staying here.

If visiting Hakone this would be my top recommendation. Can't rave about it enough.

Partner

10/10

Exceptional

12 Jun 2026

Wei

Best hot spring! Will come back again!

10/10

Exceptional

12 Jun 2026

iram

Great hotel, one if the best onsen we visited in Japan with an amazing view and great facilities

Friends_and_family Family

10/10

Exceptional

10 Jun 2026

Jose-Luis Esteban

Excellent service and beautiful place!

Family

10/10

Exceptional

05 Jun 2026

Linda

Great!!!!!!! Magical…… such a truely unique stay. Dinner was spectacular - breakfast so so.

Friends_and_family Family

10/10

Exceptional

04 Jun 2026

Ramya

Authentic for experience. The buffet dinner was amazing. Rooms can use an update.

Family

10/10

Exceptional

04 Jun 2026

Teresa

Excellent staff service. Receptionists make you feel welcome.

Family

10/10

Exceptional

03 Jun 2026

Shannon

Outstanding service and amenities

10/10

Exceptional

03 Jun 2026

Verified traveler

A beautiful hotel with great staff.

Partner

10/10

Exceptional

02 Jun 2026

Nathalie

The property is in the mountains and offers great Mountain Views as a result. The room was really spacious and clean. The private onsen on the patio was well appreciated.

Family

8/10

Excellent

01 Jun 2026

MATTHEW

Great onsen, stunning.

Annoying that the bar closes at 11, last orders at 10:30 and no room service.

Partner

10/10

Exceptional

01 Jun 2026

Robert

Beautiful location and very relaxing with a lovely onsen and good restaurant

Partner

10/10

Exceptional

01 Jun 2026

Claude

We hsd a wonderful stay st this hotel. Staff were very welcome and food at the buffet was outstanding. Scenery ffom the onsen is fabulous. The hotel is quite big It could be crowded for the dinner. Only one coffee machine at the breakfast is not enough for the large population.

Partner

10/10

Exceptional

31 May 2026

Natalya

Very relaxing. Room was spacious with hot bath.

Self

10/10

Exceptional

24 May 2026

Kimberly

The food selection was amazing and when our A/C didn’t work in one of our rooms, they quickly relocated us to another set of rooms, with a beautiful view and massage chairs! The kids loved it!

2/10

Poor

24 May 2026

Chase

Room was great. Don’t waste your time with the buffet it’s awful.

Partner

10/10

Exceptional

24 May 2026

Matthew

HIGHLY recommend.

Friends

10/10

Exceptional

23 May 2026

Andrea Mae

Excellent stay! They were very helpful and most hospitable employees I've met! We had no problem with our stay!

Family

10/10

Exceptional

22 May 2026

Andrew

Great hotel in B a beautiful location

Friends

10/10

Exceptional

22 May 2026

Aaron

Our family of four decided to splurge on a night at this highly rated hotel recommended to us by family members. The hotel staff was truly excellent - Mika the hotel manager was attentive to all of our concerns such as noise from other guests, and her team provided unexpected but highly appreciated gestures such as arranging a shuttle to another Hakone Kowakien property. The dinner buffet was truly fantastic - it lived up to the word of mouth and online positive reviews. Our Maisonette room was very comfortable and having a private massage machine made it an unforgettable stay. The private balcony onsen was nice although I question why wooden planks/ fences were used instead of glass as most of the mountain view was obstructed when inside the tub (blinds are already installed and can provide privacy if desired). If we had to nitpick, it would be that the indoor and outdoor onsen areas seemed to be in need of refurbishment from years of accumulated sulphur and mineral deposits. Also, the welcome footbath in the lobby was sadly under repair during our stay so we didn’t get to experience this part of the perks that was in most Tenyu marketing materials. Overall, it was a memorable 4.5 out of 5 star stay.

Friends_and_family Family

10/10

Exceptional

21 May 2026

Grace

We absolutely loved our stay at Hakone Ten-Yu. The staff was incredibly kind and accommodating, the room was nice, and the onsens were stunning. Definitely would stay again!

Partner

10/10

Exceptional

21 May 2026

Elise

Nice room, wonderful staff and food. Nothing else to say as a perfect stay!!

Partner

8/10

Excellent

20 May 2026

Jaime

The experience was wonderful, the food outstanding. I enjoyed the hotsprings and the use of the robes. The breakfast was next level in terms of selection and quality.
My only frustration was my package through Expedia included a food and beverage credit of 5605¥. Because of the credit, we bought 1 extra drink for me at the restaurant and a couple drinks at the store.
When we checked out there was no credit. When I asked the staff the said the credit was for the first drink we had at dinner - I explained that didn't make sense, we were told it was included, and the cost of those drinks (especially one being a non alcoholic beverage) didn't come close to the credit amount. The employee was polite but told us to pay. I felt that was false advertising and really put a damper on an otherwise great trip. We wouldn't have bought the extra drinks, we only did so to use our credits.

Family

8/10

Excellent

19 May 2026

Keith

Onsen were great indoor outdoor and in the room offered variety and very relaxing atmosphere

Family

10/10

Exceptional

18 May 2026

Danny

What an exceptional, elegant and luxurious stay we had. The onsen are beautiful and the food wonderful. We would definitely recommend it!!!

Partner

10/10

Exceptional

16 May 2026

Stanislav

We should have stayed one more day

Family

10/10

Exceptional

16 May 2026

James

Wonderful stay and good! Strongly recommend

Partner

10/10

Exceptional

15 May 2026

Donna

Amazing experience, very relaxing, onsen with an amazing view, good food too, room was spacious and with all amenities needed

Partner

10/10

Exceptional

14 May 2026

Valentina

Beautiful hotel, great amenities and excellent staff.

Friends_and_family Friends

10/10

Exceptional

13 May 2026

Vycki

An Oasis just 80 kms from Tokyo! The hotel scenery envelopes you in lush trees, waterfalls, and rocks. What a delight! The two different Onsen are equally spectacular, but my favorite was the one with the waterfall. Yes, it is on the pricier end, but if you can make it work in your budget, I HIGHLY recommend this hotel. Staff are all friendly and helpful and the rooms are spacious. We had 3 people, so one of us had to “rough it”on a futon. So, three western beds would have been my first preference! Small detail however, as we had a magnificent time.

Family

10/10

Exceptional

11 May 2026

Maliheh

Was very good a bit overpriced though compare to other hotels in Japan. If you want to book go directly through them so you can have choices for the meals they offer.

10/10

Exceptional

10 May 2026

Charles

Highly recommend staying here if it’s within your budget!

If you have the Hakone Freepass, then head to Gora and the hotel has a very convenient shuttle bus stop there that runs every 20 min. Upon arriving staff greeted us, took our luggage, and coordinated check in. After check in, staff immediately escorted us to the room with our stuff while telling us highlights of the property, such as where the onsens were and where breakfast was.

The room itself was great. It’s nice and clean. They have yukatas in the room but you need to request for kids size. Obviously the best part is having your own personal tub on the balcony with hot spring water and cold water to adjust to your personal comfort. Shower pressure was good and they provide body wash, shampoo, conditioner, and 2 kinds of lotions. The beds were very comfy with plush pillows and a fluffy comforter. We personally prefer to sleep in a cold room and had control over the thermostat.

Food wise we did the package with both dinner and breakfast buffet. Dinner buffet came with all you can drink with select beer, sake, sochu up

10/10

Exceptional

09 May 2026

Carollene

This hotel is beautiful with really nice onsens. The customer service at the hotel was outstanding and treats you like a VIP. The food at rhe buffet was really good quality. I give this hotel a 10 out of 10.

Family

10/10

Exceptional

09 May 2026

Takashi

Our stay was amazing.
Staffs are very helpful especially lady checked in us.
We had buffet dinner and breakfast, there are so many choices also all foods quality was amazing.
The hotel connected to Yunessans onsen theme park, it is big plus.
We recommend this hotel.

Partner

10/10

Exceptional

08 May 2026

Rosie

Great staff. Awesome touch to have free ice cream at the main lobby. Private onsen on the balcony of the room with a stunning view was breathtaking and helpful given my partner has tattoos and can't use public onsen. Best breakfast buffet with many options that ive been to.

10/10

Exceptional

06 May 2026

Belinda

We had a room with a private bath on the balcony. Our room was very clean and well appointed. My husband and I had separate single beds - not sure if I made a mistake with the booking or if that was standard. The location of the hotel is stunning. The staff were incredibly welcoming and accommodating. There was a shuttle bus from the local train station which we didn’t know until a couple of days before our trip. The included teppinyaki dinner was one of our favourite dinners in our whole time in Japan. No tattoos allowed in the public baths, but the private bath was perfect for me.

Family_with_children

10/10

Exceptional

04 May 2026

Adam

An absolutely incredible property in Hakone. We couldn’t imagine a better experience in the area. Staff was very welcoming and inviting upon arrival, and the general ambiance in the lobby gave us a sense of relaxation immediately. Off-property Kaiseki dinner was a great experience, with amazing presentation of dishes and fantastic service. Onsen facilities were great, very clean with many amenities. Wonderful experience overall, thanks for making our first time in Hakone a memorable one!

Partner

8/10

Excellent

02 May 2026

mike

The outside private onsen is really just big enough for one. The rooms are kind of small. Food is very good and drinks are available for all tastes. I am gold vip and was supposed to get a 5600 yen credit that never materialized. The room price included dinner but they listed credit separately. Apparently this is confusing English translation. I eventually got that the room prices include 5600 yen dinner. Not credit. They should probably clean up the deception in the promotion. Just put bundle price. Otherwise nice hotel and spa.

10/10

Exceptional

30 Apr 2026

Kristina

The Onsen is what we came for 10/10. The staff was polite and helpful. The dinner and breakfast buffet was great. Definitely coming back! Mahalo nui loa for the wonderful experience staying here. Mahalo Nui loa Hakone we miss you already!

Friends_and_family Friends

10/10

Exceptional

29 Apr 2026

James

Amazing, loved the place. Service was great right when you get off the shuttle bus.

Friends

10/10

Exceptional

29 Apr 2026

YUEH CHIAO

Everything is good for me.