Hakone Yutowa

Japan , Kanagawa
HAKONE, 1300 27 Gora
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100 reviews shown

10/10

Exceptional

14 Mar 2026

saloudeen

It was beautiful it had a lot of places to visit. The hotel itself was traditional modern, had a private spring water and you can have your traditional outfit.

Partner

10/10

Exceptional

09 Mar 2026

Elliot

Really nice amenities and great location

Family_with_children

10/10

Exceptional

07 Mar 2026

Eric

More impressive than expected! Staff takes times to explain everything! Demi-pension is worth it, Definitely ate to much!

Self

10/10

Exceptional

06 Mar 2026

Lorena

Great

6/10

Pleasant

04 Mar 2026

Mayumi

Dinner was so so

Self

10/10

Exceptional

02 Mar 2026

Tony

Exceptional staff. Great breakfast with wide variety of food. Clean and pleasant room! Private onsen!!

Self

10/10

Exceptional

24 Feb 2026

Jin

This hotel is close to the Gora station

Self

10/10

Exceptional

06 Feb 2026

Bradley

At the end of a two-week trip to Japan, Hakone Yutowa was a true highlight. We booked one of the condominium suites, which was large even by American hotel standards. The room had its own mineral hot spring bath that faced east and captured a gorgeous sunrise, as well as a spacious sitting room and comfortable beds. The hotel staff were gracious and accommodating, allowing us to leave our bags with them for a few hours after we had checked out. The meals were good, served buffet style; we ate both dinner and breakfast at the hotel. Yukata are provided for guests to wear at meals and around the hotel grounds. The public bath was also fantastic. In the men’s bath, there were two pools, one slightly cooler than the other, as well as a sauna. Although we were not traveling with children, it’s clear that they welcome families here. There are little nooks scattered throughout the property where you will find comic books, toys, places to read and relax, and complimentary snacks and beverages. All in all, it was a really relaxing place to stay. We used the Hakone Free Pass to see the sights, and we definitely recommend the Open-Air Museum, which is one of a kind and features an incredible collection of sculptures by artists from all over the world.

Leisure Family

10/10

Exceptional

18 Jan 2026

Stella

Nice quiet place to relax with wonderful amenities. The room is spacious and clean. And the hotel is a very short drive to the closest town or a short walk to the closest train station.

Friends_and_family Friends

10/10

Exceptional

17 Jan 2026

Jun

Spacious studio room, very modern, the onsen is great, has relaxing courtyard and breakfast is exquisite.

Leisure Family

10/10

Exceptional

03 Jan 2026

Chihyang

I enjoyed the stay like never before!

10/10

Exceptional

25 Dec 2025

Lincoln

Great resort and experience. Highly recommend!

Leisure Family

10/10

Exceptional

20 Dec 2025

George

Everything was fine. Thanks

Leisure Self

10/10

Exceptional

14 Dec 2025

Darren

Very convenient location, about 5min walk from Gora Station and there is a bus stop just right outside the entrance (where we took a straight bus to Gotemba Premium Outlets). Hotel lounge was cozy, with lots of seating options, food and drink areas, and even books/manga available for reading. Our room (Twin Room 30m2) was huge and the bed was really comfy. As for the toilet, we didn't even use it as we just showered at the public bath! The outdoor area which had a campfire and a foot bath was also lovely. We also got halfboard which was buffet-style but while the food options were quite exciting the quality was just decent and we weren't too impressed by it. However, for S$313 a night, would have expected more. Free flow alcohol is quite a draw though.

Leisure Partner

10/10

Exceptional

09 Dec 2025

Maricel

Had a great stay at Hakone Yutowa. The rooms were of decent size and the breakfast was good. The hotel was a short distance from Gora Station and the Hakone Open Air museum. There are a number of lounging areas in the hotel which I liked. Refreshments and snacks were free on the 2nd floor. We also utilised the private onsen which is just outside our room. Will be staying here again if we go back to Hakone.

Leisure Partner

10/10

Exceptional

08 Dec 2025

Graham

Great hotel, well located and friendly staff

10/10

Exceptional

06 Dec 2025

Sophie

Our stay at Hakone Yutowa was great. The room (Condominium A) was very spacious and had a good amount of natural light. The amenities we plenty, both in the rooms and within the hotel as well. There was lots of space to relax and enjoy the atmosphere around the property too.
The complimentary snacks and drinks in the afternoons were well received, and breakfast had a fair variety of options. I would absolutely love to come and stay again.

Leisure Partner

6/10

Pleasant

30 Nov 2025

Christina

Public onsen is too crowded. Private female onsen used by males.

Friends_and_family Family

10/10

Exceptional

28 Nov 2025

Michael

Carpet is dirty in the elevators. The carpet is worn on the stairs. It’s good value and comfortable.

Business

10/10

Exceptional

26 Nov 2025

Kris

Probably the best hotel I have ever stayed at in Japan. The hotel is a nice mix of traditional and contemporary. Everything was depicted exactly as it was shown in the photos. The onsen wasn't too crowded. The location was perfect. I recommend getting dinner at the hotel it was exceptional. The entire staff was was next level service. I would stay here again if I could.

Friends_and_family Friends

4/10

Poor

14 Nov 2025

CECILE

The room looked very different from the photos, which were clearly taken several years ago. The tatami flooring was covered in questionable stains. The small non-tatami area (meant for removing shoes and storing luggage) was literally tiny, which probably explains why the tatami is so dirty—guests most likely end up stepping on it with their shoes and rolling their suitcases on it. The in-room amenities felt more in line with a one- or two-star hotel: very basic furniture, a bean-filled pillow, an extremely simple and tiny bathroom, a door that opens the wrong way, and an overall unpleasant smell. On top of that, we found a hair on the bed.

The common areas were completely unmaintained. The carpets were very, very stained, and the place was very dusty—in short, the hotel was dirty.

The only saving grace was the staff, who were warm and welcoming. The breakfast was also very varied, with options for all tastes, which was a definite plus.

8/10

Excellent

11 Nov 2025

Eleonora

Spacious room with a beautiful view.

Leisure Partner

6/10

Pleasant

03 Nov 2025

Marina

Noise from the hall can be heard, no elevator to the rooms, dated.

Leisure Family

10/10

Exceptional

24 Oct 2025

Alexandra

I loved my stay at Hakone Yutowa and would like to visit again sometime. The library and the outdoor foot onsen were two of my favourite spots. Huge room which was a welcome change compared to other cities. Walkable to Gora station.

Leisure Self

8/10

Excellent

24 Oct 2025

masako

Staff people were very nice and kind.

Partner

10/10

Exceptional

11 Oct 2025

Amy

Obsessed with this hotel. This was a dream place to stay with beautiful mountain views. Little hard for dinner options to recommend paying for dinner at the hotel. The carpet in the east wing stairs was disgusting and absolutely stunk - needs to be upgraded.

Leisure Partner

10/10

Exceptional

07 Oct 2025

Brad

Yes

Partner

6/10

Pleasant

06 Oct 2025

Yuk Wan

We had the condo room and needed to walk outside to the main building. It was raining the day we checked in. We didn’t enjoy the free drink at night as we didn’t want to go back to the main building as raining badly. Room size is good.
The dinner and breakfast are super disappointed. Buffet is not much choices and main course is not fresh.

8/10

Excellent

05 Oct 2025

Gerard

This hotel is a great place to base yourself if you are exploring the Hakone area. The staff were very accommodating with storing luggage on arrival and departure

Friends_and_family Family

10/10

Exceptional

19 Sep 2025

Lindon

Amazing staff and onsen.

Leisure

8/10

Excellent

18 Sep 2025

Emily

Great amenities and very helpful staff

Leisure Partner

8/10

Excellent

13 Sep 2025

Carla

No concerns about cleanliness etc. very nice staff but could use mor help at reception desk.
Very nice breakfast.
Room was large but no luggage rack or place to open luggage except hooks at entry. Also I am not a fan of only overhead lighting. You either had all the lights on in the room or a local light by the doorway, no soft lighting and certainly no lights by the bed to perhaps read without using a device.

Self

8/10

Excellent

11 Sep 2025

Bob

Little confusion checking in but all worked out . Food is average but plenty

Partner

10/10

Exceptional

10 Sep 2025

Chung Kan

Relaxing atmosphere with excellent service.

Leisure Self

8/10

Excellent

09 Sep 2025

Karen

Lovely Hakone Region

We are staying in one of the condominiums. Room is well appointed and spacious. We love the hot bath, and also the hot spring baths in the grounds. It’s great you can grab a beer or soft drink in the evening complimentary , and it also gives you time to chat to fellow travellers. The area is more rural, but very relaxing and peaceful for our 2 night stay. Our only negative comments would be the late check in 3pm, check out is early by 10am, and last entry into breakfast is 8.30 am.

Partner

10/10

Exceptional

25 Aug 2025

Zahra

Lovely experience! Would definitely recommend staying here again.

Leisure Family

10/10

Exceptional

22 Aug 2025

Daniel

friendly helpful staff, luxurious onsen, comfortable beds in a spacious room, great location for exploring Hakone, games and toys for kids, lots of books in various languages for readers of all ages, delicious snacks and sweets, generous open-bar happy hour(s), and an excellent, excellent breakfast —I travel fairly often, and Hakone Yutowa really was one of the very best hotels that I’ve ever stayed in.
My only suggestion is that they might consider adding a fitness room.

Leisure Self

10/10

Exceptional

21 Aug 2025

Sophie

Great 1 night stay. Perfect location only a 5min walk from Gora station where you get both the train down to Odawara and the cable car for the start of the circular trip around Hakone. Really quiet and plenty of free drinks and snacks from 3pm onwards then free alcohol from 1900 which was a nice touch. Also has private and public Onsens you can use.

Leisure Partner

6/10

Pleasant

20 Aug 2025

Vivian

Nice big room and bath water prepared for our stay. Hotel was nice. With lots of snacks, drinks, ice cream and unlimited drinks at certain time. However, AC was too warm for the August summer heat and cannot be adjusted. Only 1 key was provided for a family of four and the condominium required the key to enter the building, resulting in having to move as 1 team instead of splitting up to explore the hotel. It’s a long walk to get to the main building for the library and dinning room. There was a wide selection of manga tha my kids enjoyed.

Leisure Family

10/10

Exceptional

02 Aug 2025

Inge

Excellent Stay - would recommend to all my friends

The room was spacious (family of 4 with 2 teenagers) and clean. The beds were big but a tiny bit hard. The breakfast buffet was excellent with extensive choices both Japanese and enough western food options for our picky family :). I enjoyed the Onsen a few times and the location was perfect, just a 3 minute walk from Gora Station with direct access to the Hokane-Tozan railway and Cable Car (to ropeway). I would recommend this to all my friends visiting this area in the future.

Friends_and_family Family

10/10

Exceptional

24 Jul 2025

Lori

Very nice, quiet place that is close to the station. Amenities were great and service was A+.

Leisure Family

8/10

Excellent

16 Jul 2025

Grant

Overall it was a great stay. The property was close to transport and sightseeing options. My daughter liked the drink buffet and the Ibsen experience. The breakfast was lacking for a non Japanese customer. The outside appeared a bit run down. There was no cold water in the shower so we had to use the private onsen down the hallway. Staff said they would look into it however the issue was not fixed.

Leisure Family

10/10

Exceptional

10 Jul 2025

ZHANJUN

Appreciate free drinks after 3PM and beers Etc, after 7PM. Fantastic breakfast.
Very kind staffs.
Very comfortable and considerate hotel.
Tiny thing one chair will be nice addition.

Leisure Family

6/10

Pleasant

09 Jul 2025

Kiyono

Parking is not onsite. It’s 150m down the street away.

Friends_and_family Family

10/10

Exceptional

07 Jul 2025

Tamara

Wonderful hotel, great amenities and breakfast

I loved this hotel, wish I could stay longer. Lovely common areas to relax both indoors and outdoors, free drinks and snacks, alcoholic at night, as well as a lovely array of desserts in the evening. Everyone walking around in their yukatas provided by the hotel gives a very relaxing vibe. I enjoyed both the communal (had it to myself) and private onsens. It was nice that the private pnsen had a window to see nature outside. The outdoor terrace with footbath was also lovely, with comfortable seating. My room was simple, quiet, and clean (futons) in West building. Great location 5 minutes walk from Gora station.

Self

10/10

Exceptional

28 Jun 2025

Emma

Such a welcoming hotel, unique and family friendly

Leisure Family

10/10

Exceptional

26 Jun 2025

David

Loved this place! Relaxing, clean, comfortable and very friendly and helpful staff. Close to town and transportation. A great place to stay.

Leisure Family

10/10

Exceptional

23 Jun 2025

Jonathan

The condominium rooms are very nice. The personal hot spring tub in the room was great. The room was quite large by Japan standards. The overall condition of the property was excellent, with lots of fun communal spaces like public and private onsens, a library, and a kids area. The free beer and sodas at various times of the day were a nice touch. The dinner and breakfast buffets were excellent. It is a few minute walk from 2 train stations and the open air museum. Highly recommended.

Leisure Family

10/10

Exceptional

19 Jun 2025

Simon

We booked one of the condo units and loved it. Very spacious. Sleeping room for 4 people without feeling crowded. Convenient espresso machine in the building hallway and the hotel had a social gathering every evening in the hotel lounge/library with free snacks. We booked with breakfast included and the buffet style offerings were fantastic, with numerous options, both Japanese and Western. The hotel was a short walk from Gora train station, which was super convenient. The on-site onzen was also great. Thoroughly enjoyed my stay.

Leisure Family

10/10

Exceptional

18 Jun 2025

Jenny

Stayed in a condo room that is in a separate building but still connected within walking paths along the property. Great service and ammenities. Our favorite hotel of the four we stayed during our trip to Japan

Leisure Family

10/10

Exceptional

18 Jun 2025

Hue

Close to transport and has good facilities.

10/10

Exceptional

17 Jun 2025

Debbie

Excellent experience all around at a reasonable price.

Leisure Friends

10/10

Exceptional

16 Jun 2025

Wen Shiu

Like the private onsen pool and the lounge very much!

Leisure Family

10/10

Exceptional

04 Jun 2025

Brett

Room was clean, beds were comfortable. The onsen and bath were great. Location was perfect.

Leisure Partner

10/10

Exceptional

04 Jun 2025

Bethany

We asked for an upper floor quiet room. Our room was in the corner overlooking the footbath and it was silent and very large. The library with snacks and all you could drink area was wonderful. Breakfast buffet was varied and the food was plentiful and delicious. The location cant be beat either. It is located in between Gora station and open air museum. Both within walking distance.

Friends_and_family Family

10/10

Exceptional

02 Jun 2025

Amanda

The staff in this hotel were all excellent - very helpful and seemed genuinely to want their guests to enjoy their stay. Our room was spacious, comfortable and clean. The food at breakfast and dinner was plentiful and varied. Outside of meal times there is a lounge offering cakes and tea and alcohol etc on a complementary basis and the lounge itself was a very pleasing space. The location is a few minutes walk to Gora station (where you can buy the Hakone Free. Pass) and about an 8 minute walk to the Hakone open air museum - so very convenient location. Happy we chose this hotel.

Leisure Partner

10/10

Exceptional

25 May 2025

GREGORY CHUN TING

Greatly Located near the GORA station. Food is nice. Very clean and decent. Staff is very friendly and helpful

Leisure Family

6/10

Pleasant

24 May 2025

Katherine

We had a lot of expectations from this hotel, and really wanted to like it as it was one of the more ‘luxury” hotels we splashed out on for our honeymoon. Whilst it was still a lovely stay, I don’t think it quite lived up to our expectations (but maybe they were too high!)

We had a room with a private onsen, but the bathroom and room in general didn’t feel as clean as anywhere else we had stayed in Japan.

The overall hotel did have a lot of facilities on offer, and I think would have been good with children, but to us it felt a little more like a European all inclusive a little past its heyday, and was too large to give the feeling of luxury. The onsens were some of the least inspiring looking that we had stayed at, and the breakfast / dinner options were good, but good for mass catering rather than standalone good meals. We did enjoy being able to wear the robes around the resort though, which was relaxing and quite a fun experience.

This wouldn’t have swayed our opinion of the hotel, but we had let all the places we stayed know it was our honeymoon in advance of our trip, and most had left a small token in our rooms (nothing big - just a cute message with a folded towel animal, or a congratulations at reception, etc). This was the only hotel we stayed at which didn’t mention it at all which contributed to the feeling of the impersonal resort-esk vibe.

Leisure Partner

10/10

Exceptional

22 May 2025

sharon

Meticulously clean

Leisure Friends

10/10

Exceptional

21 May 2025

Harish

We were at the property for one night only. First the checkin, it was ok. No complaints. Next the room and facilities were functional and much better than my expectations. Amenities like nightwear, Yukata, dental kit, soaps etc was provided. In the library which is more like a lounge they provided free tea, coffee, soft drinks, beer etc free of charge. It was a nice place to sit and interact with others. They have 2 private onsens and 2 public onsens. Private onsens could be used by mixed gender people as a private group however for public onsens, girls and boys both have to separately. Breakfast was amazing and worth the price. I did not have dinner so cant comment on that. You are just 5 minutes walk from the main Gora Station. Overall I highly recommend this place for location, facilities, amenities and breakfast.

Leisure Partner

10/10

Exceptional

21 May 2025

Claire

We had a lovely two night stay here at Yutowa. It was a real treat for us as it is quite a special hotel. The shared living library area is beautiful with leafy outlook, the lovely deck with foot spa and fire pit was so relaxing in the evening. The rooms were lovely. It was all the little touches that made it so special. The Yukatas in room to wear, little slippers, free nibbles in the afternoon etc we used the massage chairs which were good and had a private onsen. This made our visit to Hakone feel so relaxing. We did the loop & outdoor museum but allowed plenty of time to enjoy the hotel too. Great location for the Cable car & museum. Thanks Hotel Yutowa for a lovely stay.

Leisure Partner

10/10

Exceptional

21 May 2025

Amber

This hotel was perfect to visit Hakone. Its located a 5 minute walk from Gora station and lots of buses stop right outside. The room was spacious and very well presented. A very comfortable stay.

Leisure Partner

10/10

Exceptional

18 May 2025

Lynn

There are so many areas within the complex that you can sit back and relax. Little nooks, hammocks, the foot bath and fire pit area.

Leisure Family

10/10

Exceptional

18 May 2025

Spencer

Very beautiful facility, extremely nice staff, delicious food, relaxing bath and spa area. We love the library lounge.

Leisure Family

10/10

Exceptional

03 May 2025

Steven

Everything about this experience was amazing and I am looking forward to coming back again one day!!

Leisure Partner

10/10

Exceptional

30 Apr 2025

Craig

Ons

Near Gora Station in Hakone. Ideally located to visit the Hakone attractions and stay. Friendly staff. Ryokan style room and onsen on site.

Partner

10/10

Exceptional

23 Apr 2025

Deborah Elizabeth

Enjoyed 2 nights with delicious breakfast at this very comfortable hotel. 2 minute walk to train on flat terrain. Stay in hotel, 2 wings and you'll be close to everything like snacks from 3 to 7 and alcohol and dessert from 7 to 10 pm. Unlimited drinks like water, soda and tea. Masseuse is excellent!

Leisure

6/10

Pleasant

16 Apr 2025

Michael

Too many loud, rude foreign tour groups. Do not stay on the floor near the library. They offer a free happy-hour which is generous but the foreign travelers behave like a party-way to loud talking and laughing until way past 10pm so you can’t sleep. The foreign guests were Horrible.

Business Self

8/10

Excellent

13 Apr 2025

Tushar

Great 1 night stay.

Friends_and_family Family

6/10

Pleasant

09 Apr 2025

Shyam

Service was ok. Room was somewhere on other building with no help from staff with the luggage.

Leisure Family

10/10

Exceptional

06 Apr 2025

Xiao

This hotel has everything you need without going out too far. There is onsen ( private and public ). Breakfast and snacks are complimentary. Only downside is one of the bean pillow which is uncomfortable

Leisure Partner

10/10

Exceptional

05 Apr 2025

Tatyana

Onsen is great, free drinks in the common area, big rooms, very clean

Leisure Family

10/10

Exceptional

05 Apr 2025

teck huat

Nice and zen environment

Leisure Friends

10/10

Exceptional

03 Apr 2025

Imelda

Very close to Gora Station, accomodating and helpful staff. Evening dessert and drinks topped it all. Highly recommended.

Leisure Family

10/10

Exceptional

27 Mar 2025

Yolanda

I enjoyed the onsen on our condo and the open areas that I was able to enjoy in the hotel. My condo had a beautiful view in which I could enjoy the sunrise. The complimentary drinks and snacks were greatly appreciated.

Leisure Family

10/10

Exceptional

17 Mar 2025

Luis

Perfect if you are trying to get away for some quiet and relaxing time. Great staff and common areas make for an enjoyable experience when staying in.

Leisure Self

6/10

Pleasant

10 Mar 2025

Chongxun

A few minutes walk from the Gora train station, the hotel has spacious room with big window of Mountain View. The breakfast was fantastic with so many traditional Japanese or Western style choices. We bought the dinner buffet in the hotel, which was excellent in a relaxing environment. The free coffee, snacks in the afternoon and free beer in the evening at the library is a really nice touch.

But a rude front desk stuff (an India lady) ruined the five-star rating we would have given and a perfect experience we would’ve had in the hotel. We arrived the hotel at noon with a Japanese friend who lives in a town not far away from Hakone. We wanted to run around Lake Ashino so we changed to running cloth, stored our luggages and backpacks, including my friend’s backpack. When we returned to check in, the Indian receptionist keeps on asking about my Japanese friend, even though I ensured her that my friend just needs to pick up her backpack (all our luggages and backpacks were already placed in our room, a nice service) from our room and leave. The Indian receptionist’s attitude is a steep contrast — arrogant, suspicious — from all the other stuff we have encountered in the hotel, who are all welcoming and polite.

Leisure Partner

10/10

Exceptional

02 Feb 2025

Jong

Everything was wonderful. Family friendly. Close to Gora station

Leisure Self

8/10

Excellent

01 Feb 2025

Asuka

This hotel offers free alcohol for dinner buffet and limited time at Library. They have lots of books and Manga. I was disappointed that the big bath close at 11 pm and reopen at 6 am. Many hotels offer longer time for variety lives. Also This hotel doesn’t allow to my though the room is ready.

Self

10/10

Exceptional

21 Jan 2025

Verified traveler

cozy onsen hotel

It's new style onsen hotel. Great for family! They offer free snake, drinks and dessert. There are many common area to rest and connect with family and friends.

Friends_and_family Family

10/10

Exceptional

02 Jan 2025

Disa

The breakfast buffet and massage was amazing!!! Highly recommended. There is a personal and share hotspring bath but they were indoors. There is a heated foot bath outdoors near the firepit which was nice

Leisure Self

10/10

Exceptional

25 Dec 2024

Jimmy

The private Onsen was amazing!

Room size was big and comfortable for our family of 5. Great experience overall!

Leisure Family

10/10

Exceptional

19 Dec 2024

Sebastian

This was our stay in the Tokyo - Kyoto route and I must say that that night was the rest that I need. This hotel is awesome and a totally battery charger.
I stay for 1 night and enjoy all the free activities.
For the ones like me that got tattoos there are private onsen baths that you can use and are really worth it.

Leisure Partner

8/10

Excellent

17 Dec 2024

May

The hotel provided free snack coner at tea time and night time, can enjoy the private onsen for first come first in.

Leisure Self

8/10

Excellent

12 Dec 2024

Homer

Dining options in area could be better

Leisure Family

10/10

Exceptional

11 Dec 2024

Nina

I can't wait to come back to Hakone Yutowa. The entire property is beautiful with 2 private onsens and a social space/library on the lobby floor with free snacks and drinks. The garden outside was so serene and really adds to the Hakone experience. It was also within walking distance to the Open Air Museum which is super convenient.

Leisure Partner

8/10

Excellent

03 Dec 2024

Elissa

Great place to stay near Gora station, high in the mountains of Hakone. However It is very inconvenient to have to carry suitcases up and down stairs, because the elevator doesn’t go to each floor. Be aware of this if you are not able-bodied.
Travelled should be aware that there is nowhere to eat dinner or breakfast except from in the hotel itself, and it’s quite expensive.
Reception staff are wonderful & helpful.

Leisure Family

10/10

Exceptional

01 Dec 2024

Hoi Yan Flora

Staff is friendly and helpful! They let us leave our car and luggage before check in time. When we return to check in, the luggage is already in our room. We enjoyed our stay at the hotel and will definitely go back.

Leisure Partner

10/10

Exceptional

28 Nov 2024

Yasmine

Hakone is beautiful and so is this hotel. We loved the location as it was a 5 min walk from the train station, 7 min walk from the convenience store, and surrounded by gorgeous scenery. The staff was pleasant and no issues checking in, but there was one night when a group of older folks from the UK decided to turn the quiet seating area into a loud bar, drinking and being obnoxiously loud, and the staff were too shy to say anything. The rest of the guests were clearly irritated and displeased and most hot up and left. Other than this, the food was decent (we had the buffet breakfast and dinner included in our stay), the rooms were simple, but clean and spacious with a lovely mountain view, and the outdoor foot bath and private onsen were just great! I would return. Check out the pizza spot which is in walking distance, it was awesome.

Leisure Partner

10/10

Exceptional

10 Nov 2024

Nancy

Beautiful property located very conveniently close to Gora station. We really enjoyed the private onsen bath and breakfast and dinner.

8/10

Excellent

02 Nov 2024

Nasreen

Leisure Partner

10/10

Exceptional

31 Oct 2024

Gillian

Lovely hotel. Very attentive staff.

Leisure Partner

10/10

Exceptional

26 Oct 2024

Meg

Great place to stay.
Really enjoyed the private onsen bath in our room.
The hotel offered lots of snacks, drink, dessert and breakfast was lovely
Great location and easy to get around Hakone to site see.

Leisure Partner

8/10

Excellent

24 Oct 2024

Mandy

Lovely place to stay. Wonderful area to explore. Train was easy to catch

Leisure Family

10/10

Exceptional

23 Oct 2024

yan

Great hotel and wonderful time in there. We will be back and stay longer time in this hotel.
The breakfast is great.

10/10

Exceptional

12 Oct 2024

Katherine

Great onsen stay

Peaceful stay in Gora surrounded by mountains with access to private onsen and public onsen; great amenities in library lounge, snacks, and refreshments; dinner was buffet with Japanese and western options plus main dish they cook at table

Partner

10/10

Exceptional

12 Oct 2024

Celia

Staff is friendly and helpful. We arrived early before check-in. We were able to drop-off our luggage at the hotel and explore the area. By the time for check-in, our luggages are already delivered to our room!
We stayed in a condominium unit that is equipped with our private onsen! What a treat. However, the walk to the condominium building needs time to navigate.
The buffet style breakfast had a great selection of both Japanese & western foods.
Overall we had a great stay. Thank you.

Leisure Family

8/10

Excellent

08 Oct 2024

Sara

The elevator does not stop on 2nd floor. It’s hard for my mom to walk stairs.

Leisure Family

10/10

Exceptional

29 Sep 2024

Verified traveler

Wonderful quiet resort experience.

Friends_and_family Family

10/10

Exceptional

28 Sep 2024

Thomas

Extremely relaxing

This property exceeded all expectations. We were lucky and got one of the standard double rooms facing the court yard. It was very quiet and peaceful. They encourage guest to wear the traditional bath ropes while in the property and it is hassle free to use the private onsen; we never had to wait (note: it was a quiet day during the week). Breakfast is included and so are complimentary snack and even alcoholic beverages after 7pm. Hoping to be able to come back soon.

Partner