Name: Indigo Hakone Gora
Address: Hakone-machi Ashigarashimo gun, 924-1, Hakone, 250-0402, JP

10/10

Exceptional

02 Aug 2026

Matthew

Incredibly helpful and attentive staff and gorgeous grounds made this an excellent stay. We never felt out of place and were always accounted for.

10/10

Exceptional

27 Jul 2026

Tucker

Truely a 5⭐️ experience staying at Hotel Indigo. My partner and I booked a private onsen room which was a delight to enjoy in the mornings. The room amenities were well laid out and the attention to detail around the property was excellent. The staff clearly work together as a team to ensure that you have the most relaxing time possible.

We utilized both the short hiking trail and the shuttle service to explore the town of Gora up the hill. I wish we could have stayed for several more days, there's just too much to see.

During your stay I highly recommend making a reservation at Itoh for dinner, and the Gora brewery and grill for lunch. Gora has many other amazing restaurants as well. It is a quite town, where things close down a bit early. It's the perfect time to make your way back to the hotel for a hot bath and you can relax with a bottle of wine or sake.

Thank you!

6/10

Pleasant

21 Jul 2026

Shannon

On the plus side -- we had a very clean room and the staff was extremely friendly. There was also a foot bath out on the patio which we used both days we were there. We were surprised that we couldn't eat in the restaurant. Our small, modest room, NOT facing the water was just over $500/night. I don't think we received a room commensurate with the price. The value wasn't there for us. And we couldn't eat in the restaurant because they stated they were booked. We ended up sitting in the bar area and never saw the tables in the restaurant \"full.\" Also, the spa area was LOUD which is opposite of Japanese culture and no one monitored it. We left because it was so loud in there. We wouldn't stay there again because the price is overblown for what you don't get. We stayed at much nicer places throughout the past 2 weeks for a lot less money but received so much more and did not have a problem eating in the hotel we were staying at.

Friends

10/10

Exceptional

11 Jul 2026

Sydney

Hotel indigo has amazing service. The check in process was clear and ringing staff for help was easy. Everything was clean and well put together. My expectations were exceeded when staying here.

Partner

10/10

Exceptional

11 Jul 2026

Katherine

Beautiful hotel, wonderful staff. Make sure to add breakfast it was fantastic and I’m not a breakfast eater

Family

8/10

Excellent

08 Jul 2026

Avraham

The hotel is lovely, the view of the river is very soothing. The welcome drinks are a really nice touch, service is excellent, breakfast was great, with very tasty Japanese and Western options. The shared onsen also was very nice.

There really are only two issues with the hotel.

First, the amenities were sparse. Lots for an American or European place, but by Japanese standards, still a bit short. No brush or comb, and nice robes but no pyjamas. On request, they’ll give you those, but the pyjamas are more thick sweatshirt and sweatpants than what I got at every other, even cheaper, Japanese hotel I ever have stayed in.

Second, the location is not great. The town of Gora is small, doesn’t have much of anything to do, and the few food places are way overpriced, unlike most in Japan.

Summary: if you’re there for the hotel and onsen and service and breakfast, it is a great place. Accept you won’t have good pyjamas, and that there’s not much to do right there. If you’re heading further towards Lake Ashi and you’re ok with it, then you’ll enjoy.

Friends_and_family Family

10/10

Exceptional

04 Jul 2026

Varalaxmi

Clean room. Private onsend very nice. Beautiful property. Highly recommend!

10/10

Exceptional

30 Jun 2026

HONG

Great hot tub in room

Friends

10/10

Exceptional

28 Jun 2026

Oscar

Location was central, ALOT of walkable things to see. Hotel was awesome. Staff was great

Family_with_children

10/10

Exceptional

28 Jun 2026

Biling

Very good experience

Family_with_children

10/10

Exceptional

26 Jun 2026

Ciprian

Amazing time. Really enjoy the stay here, from the private onsen to the delicious breakfast, everything was memorable.

Family_with_children

10/10

Exceptional

21 Jun 2026

Jinan

Excellent stay! Beautiful hotel, spotless rooms, and outstanding service. The staff were friendly, attentive, and made our visit truly enjoyable. Highly recommended!

Family

10/10

Exceptional

18 Jun 2026

Michelle

Great hotel!

Family

10/10

Exceptional

16 Jun 2026

Anthony

Excellent place to saty

Partner

10/10

Exceptional

29 May 2026

Marcus

Lovely hotel we stayed in, and it was so great to have our private onsen! Love it!

Partner

8/10

Excellent

28 May 2026

italo

The hotel was great but Hakone not so much. I got a river view which also included an industrial looking neighborhood. Probably not worth the expense.

The restaurant was pricey but outstanding. Worth the bill.

Partner

10/10

Exceptional

25 May 2026

Tyler

Beautiful, the in room onsen was amazing and the room was awesome. Great staff. Great location. Wish I could stay for longer- perfect to break up the hustle and bustle of the big cities.

Make sure you arrive early- all of the attractions close around 5 pm, which I didn’t realize, but the staff stored my luggage while I went to explore on check out day.

The only thing that wasn’t amazing was dinner, but I didn’t go for one of the higher priced wagyu steaks. Otherwise , a perfect stay.

Family

8/10

Excellent

24 May 2026

Eva

The property is pretty remote. Make sure you time your Shinkansen with the hotel shuttles of your can find yourself waiting a long time. We took a taxi to the hotel which was 7200Y. Loved the public onsen and the private onsen. Breakfast and Dinner were not great for the price you are paying so we opted to eat off property instead

Partner

10/10

Exceptional

23 May 2026

Jonathon

Awesome

Partner

10/10

Exceptional

22 May 2026

Vycheslav

One of the nicest places that I’ve stayed at in a long time.

Partner

10/10

Exceptional

20 May 2026

Paula

The hotel is wonderful! Too many amenities to name. I love that there is a hot springs tub in the private bathroom. The staff is excellent, the property is beautiful; dinner and breakfast were both delicious. I loved my stay there.

10/10

Exceptional

19 May 2026

Sapna

Breakfast had loads of varieties, friendly staff & rooms were amazing.

Family

10/10

Exceptional

18 May 2026

Rohan

Its an amazing hotel, the staff specially is so helpful amd nice. Highly recommended!! One of the best stays we had. Amazing room and onsen.

Partner

10/10

Exceptional

16 May 2026

DAN

The finner was excellent

Family

8/10

Excellent

15 May 2026

Catherine

The property was pristine and all staff members were incredibly attentive and friendly.
Our room was spacious and loved having the private onsen.
We dined at the hotel for breakfast and dinner -both were excellent but a special kudos to our chef for evening dinner as the steak was exceptional!
The location is by the river but no walking path and there is some construction (reason for 4star ) but I would stay here again as we could easily walk to several attractions -gorgeous gardens and the outdoor sculpture museum .It is a little hilly but worth the effort.
The hotel also provided a shuttle service to local stations that were prompt and well organized.

Partner

10/10

Exceptional

07 May 2026

Masao

素晴らしいホテルで、いつも楽しんでいます

Partner

4/10

Poor

06 May 2026

Marie-Ève

We had a disappointing stay overall.

It was quite challenging to make a dinner reservation, and unfortunately, we regretted dining there. We were seated near families with young children, so the atmosphere was not as relaxing as we had hoped due to the constant noise and screaming. We would have appreciated being informed in advance that the dining area was very family-oriented so we could have decided whether it suited the experience we were looking for. The food was also quite expensive and ultimately underwhelming, as the flavors were lacking.
The private onsen was more like a one-person bath on the balcony rather than a traditional private onsen experience, though it was enjoyable nonetheless.
The room itself was clean, and the beds were comfortable. However, the in-room amenities and products were more limited than what we have experienced at less expensive hotels.

Overall, no one asked about our experience or whether we had enjoyed our stay. There was also construction near the hotel, and we did not see any notice about the noise when booking. As a result, it would have been difficult to enjoy the outside bath during the day.

For a hotel of this caliber and at this price point, we were quite disappointed and will not be returning to any Indigo Hotels in the future.

Friends

2/10

Poor

05 May 2026

Mir bahauddin

My room AC was not working. They offered another room but it was very late and my infant was asleep along with my pregnant wife. FYI This hotel is not a real five star hotel. You will not find this luxurious. The pictures are definitely deceiving.

10/10

Exceptional

03 May 2026

Pamela

This hotel was very nice. Our room was comfortable and nicely appointed. My only comment here is that we had requested a river view. There is construction across the river so it wasn't the beautiful view I was expecting. Of course that is not the hotel's fault, but it is worth noting. The staff was wonderful! Very helpful. They have a shuttle to the beginning of the Hakone Loop, which was helpful. We enjoyed the onsen in the hotel, Great place to relax. The restaurant and bar were very good. We had an excellent dinner there. And had their buffet breakfast twice. I would recommend this hotel.

Family

8/10

Excellent

03 May 2026

Danielle

Hotel Indigo Hakone Gora is a beautiful property that perfectly captures a relaxing getaway vibe, making it an ideal choice for couples seeking a peaceful retreat. The hotel’s design is stunning, featuring a lovely bar right in the lobby that serves as a great focal point for unwinding. One of the standout features is the outdoor seating area overlooking the river, which includes built-in foot baths.a thoughtful and incredibly relaxing touch that allows you to soak while enjoying the natural surroundings. Throughout the stay, the staff were very nice and accommodating, further enhancing the welcoming atmosphere. Guests can also enjoy a paid breakfast buffet that offers a great deal of variety. While the rooms are notably spacious, there are a few aspects regarding the room descriptions that felt a little misleading. Although the rooms are advertised as having a private onsen, the bath is essentially a regular soaking tub rather than a traditional mineral hot spring. Additionally, travelers should be aware that not all rooms provide the scenic river views often showcased during the booking process. In our case, the view from the bath faced the parking lot, which was a bit of a letdown as it required keeping the windows and blinds closed at all times for privacy. Although I didn't get to experience the public hot springs and cannot speak to those facilities, the overall quality of the hotel remains high. A great destination for those looking for a modern escape.

Partner

10/10

Exceptional

02 May 2026

Gary

Lovely large room with big balcony overlooking the river. Staff very friendly, helpful and the food was excellent.

10/10

Exceptional

01 May 2026

Aileen

The food at the restaurant was amazing. We had 2 breakfasts, 1 lunch and 2 dinners there we liked it so much! The private Onsen was wonderful to soak in but the public unisex Onsen was fabulous— 3 different temperatures, one area with massage jets and another with submerged lounge chairs. Unfortunately the weather didn’t cooperate and the Ropeway shut down so we saw none of the sights.

Partner

10/10

Exceptional

30 Apr 2026

ashok

Great luxury hotel with all useful amenities,amazing onsen and delicious breakfast and dinner and lovely cocktails!

Partner

10/10

Exceptional

29 Apr 2026

Kasey

I had a wonderful stay here for one night. I wish I could have stayed longer! The hotel amenities are wonderful, staff is beyond hospitable, and room was fabulous.

Family

10/10

Exceptional

28 Apr 2026

Roger

Great place to stay with great food and a wonderful Onsen. Very friendly and helpful staff.

Self

10/10

Exceptional

27 Apr 2026

Steve

Very nice hotel. Great breakfast and dinner options. Friendly staff. Good location for the ropeway.
Has shuttle bus which is very helpful to and from Odawara if you. An coordinate your train times.

Partner

10/10

Exceptional

23 Apr 2026

Goran

Perfect

Partner

8/10

Excellent

20 Apr 2026

Song

Very friendly staff. In room onsen was amazing. Felt it was pricey for the location of the hotel. Shuttle service was very convenient!

Family_with_children

10/10

Exceptional

18 Apr 2026

David

Large and comfortable bed. In room onsen was fantastic and large enough for the two of us. Very friendly staff.

10/10

Exceptional

17 Apr 2026

Barbara

Very helpful staff. Really appreciated the free shuttle to and from Odawara station. Lovely breakfast room with lots of options.

Partner

10/10

Exceptional

16 Apr 2026

Julian

Very nice place to stay and the staff is super friendly

Friends

10/10

Exceptional

03 Apr 2026

Asha

Unique and beautiful hotel with very attentive staff and excellent restaurant attached as well. Would highly recommend- a highlight of our trip

8/10

Excellent

31 Mar 2026

Frederick

The room was ok... not incredibly spacious. Our room was also overlooking the parking lot and a construction zone, so that was strange. We really couldn't keep the blinds open. The room was advertised having an onsen, and really it was just a deep bath. For $800+ a night, we were expecting more.

No coffee in the lobby in the morning (except if you were having the $40 breakfast). The people working there weren't as friendly and accommodating as we found throughout the rest of Japan. The bar area was nice and they offered a happy hour menu.

Partner

8/10

Excellent

31 Mar 2026

Doran

The room was very clean, dark and quiet. We were very comfortable there and enjoyed the hotel.

The shuttle to odawara was very convenient.

The restaurant was good for both dinner and breakfast.

Minor feedback:
1. The staff was occasionally distracted by earpieces.
2. The onsen was shallow.

Partner

6/10

Pleasant

31 Mar 2026

Cassie

Price was 3 times the normal rates do to late March time frame. The price and location were not worth what we paid.

Partner

10/10

Exceptional

28 Mar 2026

Muriel V.

This hotel is, by far, our favorite. From the moment we arrived until the day we departed, we were treated with nothing but respect and exceptional hospitality and service. The staff were very welcoming, polite, helpful, and accommodating, making our stay truly enjoyable.

Our room featured a beautiful mountain view and included private hot springs, which added a relaxing and luxurious touch to our experience. The breakfast buffet offered a wide variety of options, and we especially enjoyed the omelet station.

Although we did not have lunch at the hotel, we thoroughly enjoyed our dinners. The hotel offers a different menu each evening, and the food was consistently delicious.

Another convenient feature is the complimentary shuttle service to and from Odawara Station. While the hotel is located some distance from Tokyo, transportation is easy—we took the Shinkansen (bullet train) from Odawara Station, which made the journey smooth and efficient.

Overall, we truly enjoyed our stay and highly recommend this hotel to anyone planning to visit the Odawara or Hakone area.

Partner

10/10

Exceptional

24 Mar 2026

Amy

Excellent service, shuttle bus to and from Gora station made getting around easy, very good breakfast, sushi restaurant next to 7 11 and a 2 minute walk from hotel was delicious and very reasonable prices

10/10

Exceptional

22 Mar 2026

Marjan

Yes

Partner

10/10

Exceptional

19 Mar 2026

Jean

Staying at this hotel is a wonderful experience: calming, creative decor, very comfortable rooms, relaxing atmosphere throughout. Very attentive staff and delicious food. Very convenient location to explore the Hakone area

Family

10/10

Exceptional

18 Mar 2026

Kenny

Everything superb. Room with onsen was amazing. Staff beyond belief. Breakfast tasty and varied. Across the bridge is an excellent sushi restaurant. Only downside is location requires shuttle or taxi to get to Gora Station. They provide free shuttle from 10 am to 6 pm. Also, we don’t like western dinners and that’s all that was available. Highly recommended.

Family

10/10

Exceptional

14 Mar 2026

Cruz

Gorgeous!

10/10

Exceptional

14 Mar 2026

Regina

Beautiful, clean & welcoming hotel. The onsen spa is lovely & the in-room onsen wonderful.

Friends_and_family Friends

10/10

Exceptional

13 Mar 2026

Jeffrey

3 night stay, upgraded us to the Riverside, which was nice. You could hear the sound of the river even through the closed sliding door. Our room had a private onsen—very nice, just big enough for 2 and on a covered balcony. We walked 4 minutes away to an excellent sushi place two nights, and the last night had dinner in the hotel restaurant. Where I come from, hotel restaurants are best avoided, but let me tell you about this one: one of the best steaks of my life. It was a Wagu T-bone, and then in fairness, it was probably the most expensive stake of my life, but it was beautifully served. Both sides were removed from the bone and the bone served along with the meat. Along with steak, which was served on a hot stone that kept the meat warm for the duration of our meal – super nice touch— we’re small piles of smoked sea salt extra coarse, ground pepper create a horseradish and another beautiful compliment that the server identified as Yuzu. It had the texture of the greater horseradish and the most amazing flavor. Finally was a tiny sauce pan of a beautiful, brown mushroom red wine reduction. Incredible meal. We shared the steak and also shared several starters who is the perfect amount. Hotel also sports of very nice fitness gym with a rowing machine in three visits there I’ve never saw another soul. Gora is a bit of a challenge to get to. And if you’re adventurous and don’t have huge luggage, you could brave the hike from the station to the hotel. We did.

10/10

Exceptional

11 Mar 2026

karen

Spacious rooms with lovely in room Onsen.

Family_with_children

10/10

Exceptional

07 Mar 2026

Ji

Clean. High bar on everything.

10/10

Exceptional

04 Mar 2026

Jelwin

The room conditions were excellent, exceeding my expectations. The staff were very helpful and the transportation services were very efficient; above all, it helped us to relax.

Partner

10/10

Exceptional

03 Mar 2026

Nicola

Hotel exceeded expectations all around. The staff were lovely and welcoming, amenities were excellent, the food was delicious. Complimentary shuttle was a bonus.

Partner

10/10

Exceptional

03 Mar 2026

Caleb

Very great stay, staff were excellent would 100% recommend! I recommend taking the free shuttle service as the hill to the hotel is quite steep.

Partner

8/10

Excellent

28 Feb 2026

Farah

Yes but I was overcharged

10/10

Exceptional

22 Feb 2026

ANH

Beside the amazing view and the room and the everything else!!!
Staff are amazing, hotel amenities and shuttle bus service well as car service to station!! I can’t think of anything bad to write!! Wow

Family

10/10

Exceptional

16 Feb 2026

Cody

Truly the best hotel experience I’ve ever had.

I grew up in Idaho and never imagined I’d get to stay somewhere like this. This was our big splurge night of the trip, and it was worth every single penny.

From the second we arrived, the service was incredible! Warm, kind, and genuinely thoughtful. Nothing felt forced or overly formal. Every interaction felt personal.

The room was absolutely beautiful. Modern but deeply rooted in Japanese aesthetics. Natural wood, stone textures, soft lighting, clean lines. It felt calm the second we walked in. Everything had intention behind it, and the space just made you exhale.

And the setting…unreal. The mountains were moody and misty in the distance. You could see and hear the river below from the balcony, and snow was falling. Sitting in the private onsen while warm water surrounded us and snow drifted down in the cold mountain air is something I’ll never forget. The sound of the river, the winter mountains, the quiet, it was pure peace. We booked this hotel for the private balcony onsen, and I basically lived in it.

We ordered room service for dinner and had Western breakfast the next morning, both were delicious and generous. When Miyuki brought our breakfast, she surprised us with special paper cranes she had folded. That small gesture meant so much and perfectly captured the care and hospitality here.

This stay honestly felt surreal. It wasn’t just a hotel, it was an experience I’ll remember for the rest of my life.

Leisure Partner

10/10

Exceptional

11 Feb 2026

Yan Ji

Room was spacious and clean. Hotel is tucked away in a tranquil corner beside the river. Surrounding area of the hotel is quiet but there are a couple of restaurants and convenience store 8 mins walk away.

Leisure Partner

10/10

Exceptional

09 Feb 2026

Zoe

Room was great as was the onsen. Staff were very helpful and welcoming. The shuttle to Odawara helped us get back to Tokyo and appreciated receptions assistance with all of this.

Partner

10/10

Exceptional

07 Feb 2026

Vincent

Staff at the hotel were very friendly and looked after my needs during my brief stay. They were able to recommend available services, and were accommodating to any needs I had.

The room at the hotel was designed for comfort, and was clean and organized once I was ready for check in. The use of smart technology and smart devices was also convenient, as it made it easy to control the various devices in the hotel room right from my bedside. The private onsen bath was also very convenient and comfortable for myself as a solo traveler.

Friends_and_family Friends

10/10

Exceptional

07 Feb 2026

Antonio Hoon

Staff service phenomenal - shuttle to/from stations

10/10

Exceptional

30 Jan 2026

carson

Beautiful room, super clean, amazing service, and wonderful amenities

10/10

Exceptional

20 Jan 2026

Markiesha

Beautiful room! Hotel staff were very nice and welcoming. Awesome accommodations! Will be booking here again on my next trip to Hakone! 10/10

Leisure Partner

10/10

Exceptional

19 Jan 2026

Wendi

Wonderful staff were very attentive and kind. Rooms were beautiful. Thankful for the shuttle for Odawara station and the drivers to Gora station. We enjoyed our stay very much!

Leisure Family

10/10

Exceptional

07 Jan 2026

Meng

It’s a short stay and everything was very nice !

10/10

Exceptional

06 Jan 2026

Munita

Staff were incredible, very helpful and accommodating.

10/10

Exceptional

06 Jan 2026

Jessica

Amazing location, beautiful rooms and grounds, so close to all that Hakone has to offer- with convenient pick up and drop off. Really helpful, especially when some weather changed our plans.

Leisure Friends

10/10

Exceptional

04 Jan 2026

Angela

The hotel and the room were very comfortable. The staff were outstanding.

10/10

Exceptional

04 Jan 2026

Glenn

This is a really nice hotel. We expected it to be a tranquil ryokan, but it instead had more of a resort feel with a lot of families using the spa area. It’s also not out in the hills, instead the rooms face houses and shops. Despite these surprises the room was amazing, the staff were excellent and the food was divine. Just noting so that others aren’t surprised.

Leisure Partner

10/10

Exceptional

31 Dec 2025

ALICIA

The room was fantastic! If you want to sleep well, sleep on these beds. The food is really good. Make reservations for dinner and activities. Get a room with a view!

Friends_and_family Family

10/10

Exceptional

29 Dec 2025

Cory

Great connecting rooms. Helpful staff.

Leisure Family

6/10

Pleasant

28 Dec 2025

SANG SOO

I expect Japanese style hot spring hotel for relax but it was not as normal American standard resort including hotel facility and food.

Leisure Family

10/10

Exceptional

26 Dec 2025

Monica

Beautiful hotel in Hakone . The in room onsen was wonderful. Highly recommend this hotel when visiting this area.

Leisure Partner

10/10

Exceptional

22 Dec 2025

Michael

Loved the staff services and how polite and understanding everyone is

10/10

Exceptional

20 Dec 2025

Eduardo

lovely. clean, comfortable and very cozy

Partner

10/10

Exceptional

18 Dec 2025

Kamrie

It was great!

Friends_and_family Friends

10/10

Exceptional

14 Dec 2025

indervir

Hot tubs are great, room layout is perfect for private hot tub use. Staff was awesome especially bartender Yasuke.

10/10

Exceptional

14 Dec 2025

Olivia Faye

The room was stunning, large and very luxurious. The staff were fantastic and the free shuttle bus into Gora was so handy.

Leisure Partner

10/10

Exceptional

13 Dec 2025

Ji Hin

I had an excellent stay here at Hotel Indigo Hakone. The staff were incredibly helpful and courteous. They speak excellent English as well.

The lounge area is nice. The room is even nicer. Big and spacious. Amenities are great and there’s a Nespresso machine. The private onsen is big and clean.

The HVAC is too silent which led us to think it wasn’t functioning. But it actually was.

Overall I highly recommend this location. And I highly recommend you rent a car instead of taking public transportation.

Leisure Partner

10/10

Exceptional

13 Dec 2025

Simon

Very pleasant, very clean, friendly and helpful staff. I enjoyed the private hot bath and had wonderful stay.

Leisure Friends

10/10

Exceptional

09 Dec 2025

Cody

onsen was amazing. food was pretty good.

10/10

Exceptional

08 Dec 2025

Fen

Very clean space, beautifully and thoughtfully curated. The best is the warmth and helpfulness of the staff. They work as though they love what they do. I appreciate the seamless process for check in and the promptness of each team member

I very much appreciated the free shuttle service available to and from Gora station, especially during these cold winter days!

10/10

Exceptional

05 Dec 2025

Daniel

Check-in was great, nice to sit and relax. Room was spacious and well laid-out.

Leisure Family

10/10

Exceptional

02 Dec 2025

Melissa

The employees at this hotel are so friendly and nice! The free shuttle bus and car was very convenient as well. As soon as we arrived to the hotel from the shuttle bus, the staff sat us down in the lounge and we were able to get drinks ans snacks! Check in was quick. I stayed in the private onsen room and it was great, room was big and clean!

Leisure Family

10/10

Exceptional

24 Nov 2025

Abigail

my husband and i came to the Hotel Indigo Hakone for a night during our honeymoon. this stay was definitely a highlight of our trip. the room was absolutely gorgeous with our private outdoor bath. the surrounding area was beautiful to look at. we had a very relaxing time and experienced great service from the staff. we also enjoyed the convenience of the free shuttle bus from the odawara station.

Leisure Partner

10/10

Exceptional

23 Nov 2025

Benjamin

The rooms and the facilities are fantastic. The additional services of the buses from the hotel are very helpful too.

Leisure Partner

10/10

Exceptional

23 Nov 2025

Elizabeth

Yes

10/10

Exceptional

22 Nov 2025

Bart

Very nice hotel, can walk up stairs (very steep) to Gora train and tram station, located on a river, very peaceful. Restaurant food good, bar is a nice place to sit and contemplate your trip. I would return if in the area again.

Leisure

2/10

Poor

21 Nov 2025

Gad

We stayed at the hotel for two nights. We booked a room with a private onsen on the balcony and a river view. The high price matched the type of room and the hotel, and we expected a pampering experience — but it turned out to be a major disappointment.

Right across the river, directly facing the balcony, there is an active construction site. The noise is terrible, and the view is especially unpleasant and completely lacking any sense of tranquility. Soaking in the private onsen was accompanied by unbearable loud noise — the exact opposite of what you’d want after a day of sightseeing.

We complained at the front desk and learned that the hotel was fully booked. As compensation for the inconvenience, we received a box of cookies. I’m not sure what was more insulting and frustrating - marketing the room as a luxurious onsen experience, or getting cookies as compensation along with the manager’s very sincere apology.

The next morning, at 10:30, just as we were about to leave the room for our day trip, we got a call from the front desk saying a different room had become available. We didn’t want to waste the morning packing and moving, so we declined. Days in Hakone are short, it gets dark early, and every minute counts.

Additionally, there were three of us in the room, and the pull-out sofa was extremely uncomfortable. The mattress felt like something you’d find on a camping trip.
Indigo hotels are considered upscale, with special design and a level above the standard exper

Friends_and_family Family

10/10

Exceptional

16 Nov 2025

Saran

The onsen added so much to the experience. Shuttle bus was very welcome and efficient.

Leisure Partner

10/10

Exceptional

14 Nov 2025

Kathryn

Good hotel near Gora - you can take shuttle or walk 15” up some steep sets of stairs if you are up for some exercise; most common areas look newly updated in last several years; nice private Onsrn on room balcony was used a lot!

Leisure Partner

8/10

Excellent

12 Nov 2025

Charles

How beautiful the whole hotel was in general and we enjoyed the wonderful staff. Room was very clean when first arrived and the hotspring bath was a delight.

Friends_and_family Friends

10/10

Exceptional

12 Nov 2025

Vincent

Excellent service and foods.

Leisure

10/10

Exceptional

10 Nov 2025

Diem Anh

Clean room, beautiful views.