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Suiun

Kanagawa · Japan

1300 61 GoraView location

9.6/10Excellent239 Reviews
Cleanliness10.0/1010.0
Service9.8/109.8
Comfort9.8/109.8
Condition9.8/109.8
Amenities9.8/109.8
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  • Adults Only

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Suiun

With a stay at Suiun in Hakone (Gora), you'll be steps from Hakone Gora Park and 14 minutes by foot from Hakone Open Air Museum. This ryokan is 1. 5 mi (2. 4 km) from Hakone Kowakien Yunessun and 6. 1 mi (9. 8 km) from Lake Ashi.

Take in the views from a garden and make use of amenities such as complimentary wireless Internet access. Featured amenities include a 24-hour front desk and luggage storage. Free self parking is available onsite. Make yourself at home in one of the 4 guestrooms featuring refrigerators and flat-screen televisions.

Complimentary wireless Internet access is available to keep you connected. Private bathrooms with separate bathtubs and showers feature deep soaking bathtubs and complimentary toiletries. Conveniences include safes and complimentary bottled water, and housekeeping is provided daily.

Read more about this hotelShow less

With a stay at Suiun in Hakone (Gora), you'll be steps from Hakone Gora Park and 14 minutes by foot from Hakone Open Air Museum. This spa ryokan is 1.6 mi (2.6 km) from Hakone Kowakien Yunessun and 6.1 mi (9.8 km) from Lake Ashi.

Make yourself at home in one of the 4 guestrooms featuring refrigerators and flat-screen televisions. Complimentary wireless internet access is available to keep you connected. Private bathrooms with separate bathtubs and showers feature deep soaking bathtubs and complimentary toiletries.

Conveniences include safes and desks, as well as phones with free local calls. Featured amenities include a 24-hour front desk, luggage storage, and a safe deposit box at the front desk. Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Spa
Entertainment
Smoking areas
Accessible facilities

Check-in and check-out

Check-in from 2:00 PM
Check-in until 6:00 PM
Check-out until 11:00 AM
Minimum check-in age 15

Hotel policies

Children not allowed Unicode Support true Professional property host/manager Property does not offer onsite COVID-19 testing Property does not require health documentation at check-in Pets not allowed

Cleaning and safety

Sanitization
Cashless transactions are available

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.

    We have included all charges provided to us by the property.

  • You need to know
    • Reservations are required for spa treatments. Reservations can be made by contacting the ryokan prior to arrival, using the contact information on the booking confirmation.
    • Children 18 years old and younger are not permitted at this property.
    • Only registered guests are allowed in the guestrooms.
    • The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
    • Cashless payment methods are available for all transactions.
    • Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.
  • Special Instructions
    This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools. Disposable personal items are available in the lobby.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • Guests must contact this property in advance to reserve access to the hot springs and access to the public bathing facility
    • This property accepts credit cards and cash
    • Cashless transactions are available
    • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
    • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Minimal age
    15
  • Spoken Language

    Japanese

    English

Nearby attractions

Hakone Gora Park 0.1 km / 0.1 mi
Hakuundo Chaen 0.2 km / 0.1 mi
Hakone Museum of Art 0.3 km / 0.2 mi
Hakone Open Air Museum 1.2 km / 0.7 mi
Miyagino Hayakawa Breakwater Cherry Blossoms 1.7 km / 1.1 mi
Okada Museum of Art 1.8 km / 1.1 mi
Hakone Kowakien Yunessun 2.1 km / 1.3 mi
Ōwakudani 2.3 km / 1.4 mi
Chisuji Falls 2.3 km / 1.4 mi
Sengokuhara Onsen 2.6 km / 1.6 mi
Pola Museum of Art 3.7 km / 2.3 mi
Hakone Ropeway 3.8 km / 2.4 mi
Hakone Venetian Glass Museum 5.5 km / 3.4 mi
Hakone Hot Springs 6.5 km / 4.1 mi
Lalique Museum Hakone 6.8 km / 4.2 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 4
  • hotel
  • Car parkExtra charge
  • 24-hour reception
  • Wi-fi
  • 24-hour securityExtra charge
  • Hotel safeExtra charge
  • Lift accessExtra charge
  • Garden
  • Luggage room
  • Towels and bed linenExtra charge
  • Restaurant
Show 6 more facilities & services
  • Smoking areaExtra charge
  • SaunaExtra charge
  • MassageExtra charge
  • Spa centreExtra charge
  • Only Adults
  • Non-smoking establishmentExtra charge
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • Room JAPANESE ROOM NON SMOKINGRoom • JAPANESE ROOM NON SMOKINGROO.JE-NM

    Photos are not available for this room type.

    Suiun

    Room JAPANESE ROOM NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    JAPANESE ROOM NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.JE-NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXEDOUBLE • DELUXEDBL.DX

    Photos are not available for this room type.

    Suiun

    DOUBLE DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN JAPANESE ROOM NON SMOKINGTWIN • JAPANESE ROOM NON SMOKINGTWN.JE-NM

    Photos are not available for this room type.

    Suiun

    TWIN JAPANESE ROOM NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    JAPANESE ROOM NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.JE-NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room GARDEN VIEWRoom • GARDEN VIEWROO.GV

    Photos are not available for this room type.

    Suiun

    Room GARDEN VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    GARDEN VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.GV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE GARDEN VIEWQUADRUPLE • GARDEN VIEWQUA.GV

    Photos are not available for this room type.

    Suiun

    QUADRUPLE GARDEN VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    GARDEN VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.GV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TRIPLE STANDARDTRIPLE • STANDARDTPL.ST

    Photos are not available for this room type.

    Suiun

    TRIPLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 3 • Children: max. 4
    Room type
    TRIPLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TPL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE NON SMOKINGSINGLE • NON SMOKINGSGL.NM

    Photos are not available for this room type.

    Suiun

    SINGLE NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN STANDARDTWIN • STANDARDTWN.ST

    Photos are not available for this room type.

    Suiun

    TWIN STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    Suiun

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room NON SMOKINGRoom • NON SMOKINGROO.NM

    Photos are not available for this room type.

    Suiun

    Room NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room TWO BEDSRoom • TWO BEDSROO.2B

    Photos are not available for this room type.

    Suiun

    Room TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE STANDARDQUADRUPLE • STANDARDQUA.ST

    Photos are not available for this room type.

    Suiun

    QUADRUPLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARDDBL.ST-1

    Photos are not available for this room type.

    Suiun

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN JAPANESE ROOMTWIN • JAPANESE ROOMTWN.JE

    Photos are not available for this room type.

    Suiun

    TWIN JAPANESE ROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    JAPANESE ROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.JE

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE NON SMOKINGDOUBLE • NON SMOKINGDBL.NM

    Photos are not available for this room type.

    Suiun

    DOUBLE NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE GARDEN VIEW CAPACITY 2QUADRUPLE • GARDEN VIEW CAPACITY 2QUA.C2-GV

    Photos are not available for this room type.

    Suiun

    QUADRUPLE GARDEN VIEW CAPACITY 2

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    GARDEN VIEW CAPACITY 2

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.C2-GV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN GARDEN VIEWTWIN • GARDEN VIEWTWN.GV

    Photos are not available for this room type.

    Suiun

    TWIN GARDEN VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    GARDEN VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.GV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN JAPANESE ROOM WITH VIEWSTWIN • JAPANESE ROOM WITH VIEWSTWN.JE-WV

    Photos are not available for this room type.

    Suiun

    TWIN JAPANESE ROOM WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    JAPANESE ROOM WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.JE-WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE NON SMOKINGQUADRUPLE • NON SMOKINGQUA.NM

    Photos are not available for this room type.

    Suiun

    QUADRUPLE NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN WITH VIEWSTWIN • WITH VIEWSTWN.WV

    Photos are not available for this room type.

    Suiun

    TWIN WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE WITH VIEWSQUADRUPLE • WITH VIEWSQUA.WV

    Photos are not available for this room type.

    Suiun

    QUADRUPLE WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN NON SMOKINGTWIN • NON SMOKINGTWN.NM

    Photos are not available for this room type.

    Suiun

    TWIN NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE JAPANESE ROOMSINGLE • JAPANESE ROOMSGL.JE

    Photos are not available for this room type.

    Suiun

    SINGLE JAPANESE ROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    JAPANESE ROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.JE

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARD • 1 BedroomDBL.ST

    Photos are not available for this room type.

    Suiun

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Non-smoking room
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Suiun

9.6
Excellent
239 Reviews
Cleanliness
10.0 /10
Service
9.8 /10
Comfort
9.8 /10
Condition
9.8 /10
Amenities
9.8 /10
75 reviews shown
10/10
Exceptional
20 Jul 2026
Daoyen
Beautiful, comfortable and calming room with traditional tatami flooring, spacious seating area, and large private hot spring wood soaking tub that can fit two people comfortably. We appreciated the thoughtful amenities like slippers, pajamas and housecoats in our room, as well as a convenient room with free cold beverages on each floor. The lower level spa lounge also included free beverages (draft beer and liquor bar, hot coffee, soft drinks, etc), snacks, and ice cream and both the public and reservable private baths were spacious, beautiful and calming. The staff was very thoughtful and helpful, and we really enjoyed our fresh, well-prepared varied and generous breakfasts and dinners (come with an appetite!) , the complimentary matcha demonstration and tasting. A wonderfuly relaxing, calming way to begin a vacation in Japan!
Partner
10/10
Exceptional
28 Jun 2026
Lynn
Wonderful onsen. Amazing dinner and amazing facilities. Staff was very attentive. Will be back!
Friends
10/10
Exceptional
26 Jun 2026
Andrea
Great resort hotel. Really nice staff, amazing food, great spa
Friends_and_family Family
10/10
Exceptional
18 Jun 2026
Jennifer
This is a dream hotel. Truly. Everything was perfect from the moment we arrived to the moment we checked out. The staff was incredible-we felt like family, and they were so attentive and helpful. As Americans, this was our first ryokan experience and hopefully not our last because when I tell you they take care of you, I mean it earnestly. Our check in process was done in the dining room with a cold beverage and a mochi treat.

We were then shown around the property as we made our way to the room and the room is gorgeous! There were no words other than a dream hotel room. Everything was perfect and beautiful and the view of the mountains was magical. It’s the perfect place to reset if you are traveling in Japan. I wish we would have stayed longer. We did the private onsen room so we had the bath on the balcony and I think in the 1 night we stayed I took 4 baths hahaha. It was so nice. My husband and I also ventured into the private onsen together and that was just as lovely too.

We did the dinner and breakfast and I’m so glad we did. They fed us so well. The food was the best we had in Japan. We left feeling very full but in the best way.

Thank you Suiun for being the most magical part of our Japan trip. We simply adored you.
Partner
10/10
Exceptional
15 Jun 2026
Daris
Absolutely incredible, checked every box. Wish we stayed two nights!
10/10
Exceptional
14 Jun 2026
Nanbo
Excellent meals. Definitely worth it.
Partner
10/10
Exceptional
01 Jun 2026
Sean
Wish we could have stayed for another night.

Staff was incredible, property is fantastic with excellent central location near Gora station.

Walked from Suiun to The Hakone Open-Air Museum easily with the best Lawsons along the way.

We did not make it to Hakone Gora Park but it was right next door, down the street was a Hakone Tozan Railway stop.

Enjoyed a snack and drinks at Gora Brewery and Grill which was right by Suiun as well.

The private room onsen was amazing, loved the option for private public onsen, as well as the public onsen.

Dinner was incredible, unfortunately we were too full to enjoy breakfast.

Amenities were amazing, this included the pillow library, snacks, drinks, ramen, etc.

Loved the in room pour over coffee option to include DIY fresh ground beans.

Hope to return to Suiun in the future!
Partner
10/10
Exceptional
25 May 2026
Ying
We had a very pleasant stay at this Japanese-style hotel. The property was clean, quiet, and well maintained, with a relaxing traditional atmosphere. Having a private onsen was a nice experience and made the stay feel extra comfortable and peaceful.

The dinner was very good, with fresh ingredients and nicely prepared dishes. We especially appreciated the attention to detail in both the food and service.

The staff were friendly, helpful, and attentive throughout our stay, which made everything easy and comfortable.

Overall, it was a relaxing place to stay, and we slept very well each night. A great option for anyone looking for a peaceful and comfortable getaway.
Partner
10/10
Exceptional
22 May 2026
Heather
Beautiful hotel well located. Hotel makes you feel welcomed, onsen options (public, private, and in room were all excellent, the dinner and breakfast service was quite the experience. It was easy to communicate with hotel and they offered menus and explanations with English as an option. Pillow options was a special touch
Friends_and_family Family
10/10
Exceptional
22 May 2026
Mary
Although this onsen is a bit pricey, the rooms are the most beautiful we have ever experienced and very well appointed with many unexpected amenities. The private soaking tub outdoors on the large balcony overlooking the creek and mountain views is heaven. My only inconvenience is the exceptional Kaisecki (sp?) dinners. I cannot eat gluten or fish and they were unable to accomodate those allergies. Therefore, I sat and watched my companions enjoy this special (and beautifully rendered) dinner. Later in Japan at a Kaisecki dinner with my tour group, I was presented with a menu I could eat and enjoy so it IS possible. In any case, if you have no food sensitivites and love (!) fish in all forms- this is onsen is just heavenly and the best- worth the expense.
10/10
Exceptional
21 May 2026
William
The staff were extremely helpful and courteous! Yukatas to borrow were provided along with a basket of towels for the onsens. In the lounge area there were a decent selection of drinks and snacks, however the ice cream section was only open during open onsen hours. The food experience (dinner especially) was exceptional! Overall, very good stay. Would recommend.
Partner
10/10
Exceptional
16 May 2026
Melanie
Wonderful immersive Japanese experience with own onsen. Japanese breakfast has a variety of items. Peaceful hotel close by to second funicular's station after Gora.
10/10
Exceptional
14 May 2026
Johnny
Most amazing place to stay at, would highly recommend 10/10!
10/10
Exceptional
13 May 2026
Drew
Incredible stay. Would highly recommend, our room was absolutely beautiful and the private onsen was other worldly. Clean, provided everything you could ever need and more, and truly felt like a luxury experience!
Partner
10/10
Exceptional
21 Apr 2026
Kevin
Fantastic place. Great room. Loved the outdoor spring fed bath tub in our room
10/10
Exceptional
19 Apr 2026
Asad
Great onsen experience. Spacious, clean room with attentive staff. Thank you for accommodating our dietary needs.
Family
10/10
Exceptional
14 Apr 2026
Erin
Looking back, we wished we would have stayed a bit longer as it was so relaxing in the middle of a crazy trip. We stayed two nights and could have done more. One night in a place like this isn't enough as you don't have time to enjoy the property.

Easy location from the station and walkable- but there is a hill! We loved the great location and we got a big room with a patio with a tub- it looked towards the mountains and although on the third floor, they make sure that the rooms are private- we didn't hear anyone else use their patio. There are slim pickings in this area for dinner and typically fill up, so even though we were out and about, we wished we would have booked the dinner ahead of time as they were booked and unable to get us in once we arrived.

They were a bit stand offish as we arrived ahead of check-in time, and didn't really feel welcome to sit in the lobby, but it was pouring rain when we got there and were soaked so it was a bit hectic. They spoke great english to help us that don't know the language so that is always a very helpful amenity.

The breakfast was huge with a lot of food, and we loved being able to use the robes around the property.
Partner
10/10
Exceptional
14 Apr 2026
Brian
Clean area and extremely friendly staff. They were able to store our luggage post-check out which was great to take advantage of Hakone sightseeing.

Forewarning, this is very close to the train station but you have to go up hill to get there!
Family
10/10
Exceptional
03 Apr 2026
Masahiro
It might be unclear for some travelers to understand some services there. But I really recommend you to reach out to hotel staff for understanding. You might get great experiences there.
10/10
Exceptional
03 Apr 2026
David
What a great hotel. Surprises at every turn. If I ever return to Japan I’m staying here and nowhere else. Awesome spot!
Partner
10/10
Exceptional
29 Mar 2026
Sarah
What an amazing stay we had! The property is just beautiful, the room is so spacious and comfortable, the meals were abundant and delicious, and the staff were all so friendly and helpful. We enjoyed the in-room open air onsen as well as the variety of private onsen on the property (great for when I wanted an early soak while husband was still sleeping). Parking was provided on the property as well, which was so convenient. I would recommend Suiun to anyone and would gladly stay here again!
Partner
10/10
Exceptional
28 Mar 2026
Pauline
A lovely experience from start to finish. Peaceful and relaxed, with wonderful service. The room was beautiful and breakfast was sensational.
Partner
10/10
Exceptional
22 Mar 2026
Kim
Amazing!
Partner
10/10
Exceptional
21 Mar 2026
Chen En
Absolutely amazing stay! Great hospitality/staff and the kaiseki dinner is just out of this world. We were hesitant at first because of the steep price but it is worth every penny. The room is very spacious with every amenity you can think of PLUS ensuite onsen. It is essentially a Japanese resort you can relax and truly enjoy the experience. Will definitely come back with family again!
Friends
10/10
Exceptional
18 Mar 2026
Julie
Beautiful and relaxing hotel.
Friends_and_family Friends
10/10
Exceptional
13 Mar 2026
Lennox
An incredible stay - perfect!
Family
10/10
Exceptional
29 Jan 2026
YIJING
Everything was perfect was checkin to check out. Fabulous property! Would definitely return. Rooms are clean and well layout. Thank you.
Friends_and_family Family
10/10
Exceptional
23 Jan 2026
Nicole
Absolutely loved this place. Was one of the top places I stayed during my Japan trip. All of the staff were super friendly and the amenities were great. The room was also spotless.
Leisure Partner
10/10
Exceptional
07 Jan 2026
Miriam
Staff was great. Beautiful rooms. Nice onsen facilities. Great location.
Friends_and_family Family
10/10
Exceptional
06 Jan 2026
David
We only stayed one night but it was the highlight of our trip! Beautiful property with great staff!
Leisure Partner
10/10
Exceptional
27 Dec 2025
Yanhui
Great experience. The staffs are extremely friendly and helpful.
8/10
Excellent
09 Dec 2025
Bee Imm
Room was spacious & clean but the onsen in my room does not have any view. A good place for some quiet rest.
Partner
10/10
Exceptional
29 Nov 2025
Joanne
Staff and breakfast were wonderful and it was a very relaxing and calm experience
Leisure Family
10/10
Exceptional
04 Nov 2025
Christopher
Wonderful oasis of calm and grace! Our server Tetsu was a delight, and the in room Onsen bath was amazing!
10/10
Exceptional
30 Oct 2025
Della
The staff was very welcoming and the open air onsen was divine!
Leisure
10/10
Exceptional
17 Oct 2025
Yuko
Beautiful property on a gorgeous natural
10/10
Exceptional
09 Oct 2025
Jennifer
Suiun was a beautiful place to stay in the serene Hakone. It was a perfect relaxing contrast to the busy city life. The hot spring tubs were zen and so enjoyable. Wearing a kimono around the property was a fun addition to the experience and the pjs were so comfortable.
Leisure Partner
10/10
Exceptional
01 Oct 2025
Gennady
Excellent Japan spirit
Partner
10/10
Exceptional
28 Sep 2025
Michael
Hotel is gorgeous and such a great experience. The Onsen is great, not too crowded. In room onsen/outdoor bath was a fantastic addition and really made it feel exclusive. Expensive, but the included meals are a whole experience in themselves and worth the extra cost. A great way to experience the area. Check out the outdoor sculpture park nearby.
Partner
10/10
Exceptional
26 Sep 2025
David
Amazing ryoken in Gora. Close to Gora station for access to the Cable Car to the Hakone Ropeway. 15 minute walk to the Hakone Open Air museum and steps from Gora Park. Rooms are beautifully appointed, open air room onsen was a plus. Public onsen and sauna also top notch. Free snacks and drinks, including alcoholic beverages. Staff were incredibly attentive. We did not partake of meals or spa services but the spa services were affordable. Highly recommend staying here if you are looking for a great ryoken in the Hakone area.
Leisure Partner
10/10
Exceptional
16 Sep 2025
Nathaniel
The Suiun is beautiful and amazing! The staff are incredibly polite and accommodating. The property has a beautiful private and public onsen, with options for rooms that have their own onsen. The views of the surrounding mountains are gorgeous. The Japanese style breakfast they offer is impressive, varied, and filling. I will be staying here again in the future.
Leisure Partner
10/10
Exceptional
31 Aug 2025
Jessi

Amazing

Amazing! Great food, and spoke English.
Partner
10/10
Exceptional
01 Aug 2025
Daryn
If you need to get away from it all and just unwind in an onsen then this is your place. Be mindful that no kids under 13 are allowed.
Leisure Family
10/10
Exceptional
25 Jul 2025
ana
Beautiful rooms and private and public baths
Leisure Family
10/10
Exceptional
20 Jul 2025
Peter
A beautiful ryokan with exceptional service.

Our family group of six (four adult children) stayed three nights half board in two Japanese Western Style Quad rooms, very large accommodation by Japanese standards with two x two-bed separate sleeping areas in each plus a living area.

Food was delicious, particularly at dinner, with cheap reasonable wine and good beers. Meals are served in private areas commensurate with your group size. Our group of six had a brilliant private room.

The lounge area downstairs is open bar with ramen served each night at 10pm.

Staff were always polite and attentive, we had a wonderful waitress one night called Mochizuki who was a delight.

You are a fairly steep uphill 5 -7 minute walk from Gora station (which we happily did many times) or you can take the cable car from Gora station for one stop and you are outside the front door.

Could not recommend Suiun more highly (this is our third ryokan over the years).

ps: if vegan is your thing, best to stay close to the inner city suburbs of Melbourne or L.A. This is rural, traditional Japan and not for you.

Leisure Family
8/10
Excellent
11 Jul 2025
Verified traveler

Amazing in every way except the food

The hotel was amazing, the onsen and the rooms were fantastic. The service was excellent. I would advise people NOT to get the food, it was not flavorful, it was weird and many courses. There are really good food options in Gora, so enjoy the hotel and eat out in the town instead.
Partner
10/10
Exceptional
07 Jul 2025
Amela
Simply amazing experience - kind and friendly staff; delicious snacks/drinks; to-dream-of kind of breakfast; and hot spring baths (in-room, private, AND shared/sauna); selection of yukata; amenities just 5 out of 5. Did not feel like leaving and a huge thank you to the staff - made us feel very welcome and the entire experience completely surpassed my expectations.
Leisure Family
10/10
Exceptional
29 Jun 2025
Yuchen
great japanese style hotel with friendly staff
Leisure Partner
10/10
Exceptional
18 May 2025
Debbie
Excellent service! Amazing staff. Wonderful accommodations! So many great things offered here for free and such a lovely relaxing environment.
Leisure Family
10/10
Exceptional
15 May 2025
Mei Fan, Hongbing
It’s a very special experience, the hotel’s location is perfect and it’s like a private setting. It’s very worthwhile.
Leisure Family
10/10
Exceptional
11 May 2025
Gerald
We loved this ryokan experience. Our room was spacious and beautifully designed. Staff were friendly and welcoming. Our room had its own onsen with hot spring water. We were given yukatas to wear throughout the hotel. Meals were excellent with personal service and kaiseki dinners. All in all, a great Japanese experience.
Leisure Partner
10/10
Exceptional
06 May 2025
Kai Kei
Excellent staffs and services, all areas are cleaned well, free flow of drinks and snacks, pillow choices, great dinner and breakfast.
Leisure Partner
10/10
Exceptional
28 Apr 2025
Thuy
Beautiful property
Breakfast and dinner amazing. Private onsen bath in the room is perfect and relaxing . Highly recommended.
Leisure Friends
10/10
Exceptional
28 Apr 2025
Verified traveler

Absolutely fabulous

Absolutely fabulous stay at Suiun - would highly recommend to anyone wishing to visit the Hakone region. The room was beautiful, the Kaiseki dinner was delicious and beautifully presented. The onsen was a great way to relax annd unwind after a busy few days travelling across Japan.
Partner
10/10
Exceptional
17 Apr 2025
Andrew
I enjoyed my time at Suiun. Some of the staff speak English, which was helpful. I will book a room here if I visit Hakone again.
Leisure Self
10/10
Exceptional
16 Apr 2025
Verified traveler
Loved the friendly people! So kind
Friends_and_family Family
10/10
Exceptional
15 Apr 2025
Michael

Loved it

Extremely friendly & helpful. Lots of free drinks and snacks!
Partner
10/10
Exceptional
15 Apr 2025
Verified traveler

Relaxing Gora Oasis

We absolutely loved our stay. We only stayed one night during our two weeks in Japan, but it was by far our best stay. Our room was perfect with a great view, the in-room onsen was so relaxing, as were the private onsens outside. The staff was also so kind and helpful. We’ll definitely be recommending them to friends and family!
Friends_and_family Friends
10/10
Exceptional
11 Apr 2025
Heather
The Onsen had both private and public baths, as well as an open air bath attached to your room. We also enjoyed a massage that was very relaxing. The food was very good as well.
Business_and_leisure Family
10/10
Exceptional
01 Apr 2025
Mutsa
Loved our stay! Helpful and friendly staff. The property also has amazing amenities
Leisure Friends
4/10
Poor
27 Mar 2025
Lakshmi
Staff from Manager to all levels were a bit clueless to take care of customers with different needs such as vegetarian food. We went without dinner. Staff couldn’t arrange a taxi for us. We paid 4* price but the experience we got felt like a youth hostel. Morning coffee was from a vending machine, no unman being any where to service. All in all will not recommend this place.
Leisure Family
2/10
Poor
26 Mar 2025
Akkamapet
If you are vegetarian and don’t speak the language don’t even bother with this facility, we paid $400/night - staff was super unhelpful in finding a place to eat and arrange for taxi ride to the train station, unusual for a country who is so customer focused.
Leisure Family
10/10
Exceptional
25 Mar 2025
Stacey

Hotel Suiun Hakone in March 25

The staff was superb, detail oriented and acommodating, the hotel was beautiful, peaceful, and super clean. We would stay here over and over again if we could !!
Friends_and_family Friends
10/10
Exceptional
18 Mar 2025
Rachel
Nice and good service and good food
Partner
10/10
Exceptional
28 Feb 2025
Xiaowei
I would love to stay more than one night but without breakfast and dinner
Leisure Partner
8/10
Excellent
28 Feb 2025
Esther
Clean. Quiet.
Leisure Family
10/10
Exceptional
21 Feb 2025
Corinne
Wonderful staff facilities and dinner and breakfast
Leisure Family
10/10
Exceptional
20 Feb 2025
Balqis
The room was spacious, clean and as shown in the images. It had everything we needed and was very comfortable. The service at Suiun was exceptional with friendly staff. It was a pleasure staying at Suiun and we would recommend this hotel to anyone visiting Hakone.
Friends_and_family Friends
10/10
Exceptional
23 Jan 2025
Jin U
Friendly staff and very clean property
Leisure Partner
10/10
Exceptional
20 Jan 2025
Verified traveler

Very Nice!!

The staff were very friendly and the accommodation was nice. The free ramen was also delicious.
Partner
8/10
Excellent
26 Dec 2024
Donna
Great staff and very clean!
10/10
Exceptional
23 Dec 2024
Jakob
Incredible stay! Never been to a ryokan before, but for the service, amenities, and room we got it feels like it should have been much more expensive.
Leisure Partner
10/10
Exceptional
03 Dec 2024
Ruolan
We are really grateful the staff helped us get a dinner and breakfast plan in the last minute, it turned out to be the best meal we had in Japan during our 1-week trip.
Leisure Partner
10/10
Exceptional
28 Nov 2024
Amanda

Amazing!

One of the most beautiful places I have ever stayed in as part of a longer trip in Japan. Traditional, peaceful and in an excellent location. Wonderful staff and delicious food.
Partner
10/10
Exceptional
11 Nov 2024
Verified traveler

Lovely hotel in a great location

Friendly, helpful staff and a lovely suite - wish we could have stayed longer!
Partner

Location & surroundings

Suiun
1300 61 Gora, Hakone, Japan

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Suiun

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