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Gen Hakone Gora

Kanagawa · Japan

1300-238 Gora, Hakone-machiView location

9.6/10Excellent127 Reviews
Cleanliness9.8/109.8
Service9.8/109.8
Comfort9.8/109.8
Condition9.6/109.6
Amenities9.4/109.4
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Gen Hakone Gora

Set in a prime location of Hakone, Gen Hakone Gora puts everything the city has to offer just outside your doorstep. Offering a variety of facilities and services, the hotel provides all you need for a good night's sleep.

Take advantage of the hotel's daily housekeeping, gift/souvenir shop, Wi-Fi in public areas, restaurant, elevator. Guestrooms are designed to provide an optimal level of comfort with welcoming decor and some offering convenient amenities like television LCD/plasma screen, clothes rack, complimentary tea, humidifier, linens.

To enhance guests' stay, the hotel offers recreational facilities such as sauna, hot spring bath, karaoke. A welcoming atmosphere and excellent service are what you can expect during your stay at Gen Hakone Gora.

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Located in Hakone (Gora), Gen Hakone Gora is within a 5-minute drive of Hakone Gora Park and Hakone Kowakien Yunessun. This guesthouse is 1 mi (1.7 km) from Hakone Open Air Museum and 1.3 mi (2 km) from Ōwakudani.

Treat yourself to a stay in one of the 18 guestrooms, featuring outdoor private hot tubs and LCD televisions. Your bed comes with down comforters and premium bedding. Satellite programming and tablet computers are provided for your entertainment, while complimentary wireless internet access keeps you connected.

Conveniences include safes and separate sitting areas, and housekeeping is provided daily. Featured amenities include a 24-hour front desk, luggage storage, and a safe deposit box at the front desk. Free valet parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Spa
Non-smoking
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until 6:00 PM
Check-out until 11:00 AM
Minimum check-in age 18

Hotel policies

Unicode Support true Professional property host/manager Property does not offer onsite COVID-19 testing Property does not require health documentation at check-in Pets not allowed

Cleaning and safety

Sanitization
Cashless transactions are available
Essential Travel
Essential workers only - NO

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • Child's Club Card: JPY 1650 per night, (up to 3 years old)

    We have included all charges provided to us by the property.

    The mandatory club card fee comprises the room fee charged to children, collected at check-in. This fee does not include half-board meals.
  • You need to know
    • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the guesthouse prior to arrival, using the contact information on the booking confirmation.
    • The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
    • Set meals are served in guestrooms only (no menus or public dining).
    • Cashless payment methods are available for all transactions.
  • Special Instructions
    This property doesn't offer after-hours check-in. To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools. Guests booked in Half Board rates must check-in by 6 PM to receive dinner. Meals are not included in the half-board rate for children age 3 and younger.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards, debit cards, and cash
    • Cashless transactions are available
    • Safety features at this property include a fire extinguisher
    • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Minimal age
    18
  • Spoken Language

    Japanese

    English

Nearby attractions

Hakone Museum of Art 0.3 km / 0.2 mi
Hakone Gora Park 0.4 km / 0.3 mi
Hakone Meissen Antique Museum 0.9 km / 0.6 mi
Sengokuhara Onsen 1.6 km / 1 mi
Hakone Open Air Museum 1.7 km / 1.1 mi
Hakone Kowakien Yunessun 1.8 km / 1.1 mi
Ōwakudani 1.8 km / 1.1 mi
Okada Museum of Art 1.9 km / 1.2 mi
Miyagino Hayakawa Breakwater Cherry Blossoms 2.5 km / 1.5 mi
Chisuji Falls 2.8 km / 1.8 mi
Pola Museum of Art 3.2 km / 2 mi
Hakone Ropeway 3.3 km / 2.1 mi
Hakone Venetian Glass Museum 4.8 km / 3 mi
Lalique Museum Hakone 5.9 km / 3.7 mi
Hakone Village Samurai Museum 6.2 km / 3.9 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Family rooms
  • hotel
  • Car parkExtra charge
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wi-fi
  • Valet parkingExtra charge
  • FireplaceExtra charge
  • Lift accessExtra charge
  • Luggage roomExtra charge
  • Towels and bed linenExtra charge
Show 3 more facilities & services
  • Smoking areaExtra charge
  • SaunaExtra charge
  • Non-smoking establishment
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • SUITE LUXURYSUITE • LUXURYSUI.LX

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    LUXURY

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Gen Hakone Gora

    SUITE LUXURY

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    LUXURY

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.LX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE ECONOMYSUITE • ECONOMYSUI.EY

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    ECONOMY

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Gen Hakone Gora

    SUITE ECONOMY

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    ECONOMY

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.EY

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE CLASSIC MOUNTAIN VIEWSUITE • CLASSIC MOUNTAIN VIEWSUI.AS-VN

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    CLASSIC MOUNTAIN VIEW

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Gen Hakone Gora

    SUITE CLASSIC MOUNTAIN VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    CLASSIC MOUNTAIN VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.AS-VN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room OCEAN VIEWRoom • OCEAN VIEWROO.OV

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    OCEAN VIEW

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Gen Hakone Gora

    Room OCEAN VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    OCEAN VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.OV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room RUN OF HOUSERoom • RUN OF HOUSEROO.RO

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    RUN OF HOUSE

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Gen Hakone Gora

    Room RUN OF HOUSE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    RUN OF HOUSE

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.RO

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Gen Hakone Gora

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE CLASSICSUITE • CLASSICSUI.AS

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    CLASSIC

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Gen Hakone Gora

    SUITE CLASSIC

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    CLASSIC

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.AS

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room MOUNTAIN VIEWRoom • MOUNTAIN VIEWROO.VN

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    MOUNTAIN VIEW

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Gen Hakone Gora

    Room MOUNTAIN VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    MOUNTAIN VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.VN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE COMFORTSUITE • COMFORTSUI.OM

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    COMFORT

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Gen Hakone Gora

    SUITE COMFORT

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    COMFORT

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.OM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE MOUNTAIN VIEWSUITE • MOUNTAIN VIEWSUI.VN

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    MOUNTAIN VIEW

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Gen Hakone Gora

    SUITE MOUNTAIN VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    MOUNTAIN VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.VN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room NON SMOKINGRoom • NON SMOKINGROO.NM

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Gen Hakone Gora

    Room NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE PREMIER WITH VIEWSSUITE • PREMIER WITH VIEWSSUI.PE-WV

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    PREMIER WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Gen Hakone Gora

    SUITE PREMIER WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    PREMIER WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.PE-WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE JAPANESE ROOMJUNIOR SUITE • JAPANESE ROOMJSU.JE

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    JAPANESE ROOM

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Gen Hakone Gora

    JUNIOR SUITE JAPANESE ROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    JAPANESE ROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.JE

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN NON SMOKINGTWIN • NON SMOKINGTWN.NM

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Gen Hakone Gora

    TWIN NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE JAPANESE ROOMSUITE • JAPANESE ROOMSUI.JE

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    JAPANESE ROOM

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Gen Hakone Gora

    SUITE JAPANESE ROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    JAPANESE ROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.JE

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Gen Hakone Gora

9.6
Excellent
127 Reviews
Cleanliness
9.8 /10
Service
9.8 /10
Comfort
9.8 /10
Condition
9.6 /10
Amenities
9.4 /10
50 reviews shown
10/10
Exceptional
03 Jul 2026
Barbara
Our stay was wonderful! The views were absolutely stunning, and the room was beautiful, spacious, and very comfortable. The service was exceptional from start to finish—everyone was warm, attentive, and made us feel welcome.

The only minor issue was that there were a few traces of mold near the shower and in some less visible areas. I understand that the local climate likely makes this challenging to prevent, so it didn’t take away from an otherwise excellent experience.

Overall, we had a fantastic stay and would gladly return. The incredible views, spacious accommodations, and outstanding service made it a memorable visit.
Friends_and_family Family
6/10
Pleasant
27 May 2026
wael a
The staff were helpful however language communication could be confusing. The views from the higher floors were really nice. A simple place for short stay not sophisticated
Partner
10/10
Exceptional
22 May 2026
Graham
The perfect property, staff, and stay. This is just simply perfected on every level, you will leave completely relaxed and wishing you had one more night. If you’re coming from a few days visiting a major city, this is the ultimate reset, relax, and reflect experience.
Partner
10/10
Exceptional
14 May 2026
Thiago
Beautiful property, very helpful staff.
10/10
Exceptional
25 Apr 2026
Hee Rak
Amazing place. A must visit if you plan to visit Hakone
Friends_and_family Family
10/10
Exceptional
18 Apr 2026
Kevin
No notes 12/10
Family_with_children
10/10
Exceptional
18 Apr 2026
Sarah
This
10/10
Exceptional
18 Mar 2026
Will
Amazing views and food, the staff are very friendly and the balcony onsen was fantastic
Partner
10/10
Exceptional
27 Nov 2025
Matthias
Fantastic experience and wonderful service
Leisure
10/10
Exceptional
18 Nov 2025
Andrew
Wonderful staff, who were extremely courteous and helpful.
Friends_and_family Friends
10/10
Exceptional
03 Nov 2025
Mitsue
The view from the balcony and the private bath was amazing and everything was over the top! Highly recommended.
10/10
Exceptional
28 Oct 2025
Jack
Clean room.attentive staff
Partner
10/10
Exceptional
21 Jul 2025
Shelley
Very nice
10/10
Exceptional
07 Jul 2025
nicholas
We've traveled the world, and this is the best hotel I've ever stayed at. Truly a wonderful location and delightful staff.
10/10
Exceptional
26 Jun 2025
Tina
Amazing! One of our favorite properties of all time
Leisure Family
10/10
Exceptional
13 Jun 2025
Nicholas
Great private onsen and very friendly and helpful staff
Leisure Partner
10/10
Exceptional
27 May 2025
Raymundo
Very clean and amazing place. If you like traditional japanese with a modern look. This is the place to stay
Leisure Partner
10/10
Exceptional
26 May 2025
Brian
Beautiful Mountain View, friendly staff that caters every detail of your stay. Nice rooms, comfortable beds and the porch onsen is amazing.
Leisure Family
10/10
Exceptional
24 May 2025
Scott
Loved it. Beautiful.
Family
10/10
Exceptional
06 May 2025
Ashley
Such a lovely, peaceful experience with great, welcoming staff. If you're coming from a faraway place and want to build in time to adjust to the time change (like we did), I suggest you begin your Japan adventure here.
Leisure Partner
10/10
Exceptional
09 Apr 2025
steven
Great hotel with great service and staff. Highly recommend.
Leisure Partner
10/10
Exceptional
02 Apr 2025
YING
I’m impressed by their staff! Dedicated team members! They take care of your requests like a second! The hotel is the cleanest room I ever seen in Hakone. It’s next to Hyatt Regency and Hakone 白檀！We will definitely come back to this hotel next time! The hotel also has the free shuttle and taking you to anywheres!
Leisure Family
10/10
Exceptional
25 Mar 2025
Yuling
Service is awesome. Provide shuttle services to train station. They have great vegetarian for breakfast and dinner but need to let them know in advance. Provide drinks and snacks in the evening. Love the room and onsen.
Leisure Family
10/10
Exceptional
29 Jan 2025
Sudipta
Excellent all around
10/10
Exceptional
02 Dec 2024
Jason
Everyone was so nice and polite and truly felt like an extraordinary experience. Onsen was truly magical and charming. View of the mountains was breath taking. Recommend longer stays next time instead of one night. Will visit again. Until next time.
Leisure Partner
10/10
Exceptional
30 May 2024
Kyle
Was everything we were hoping for and more! I've never ate such good food, had such a nice room, and met such nice hotel staff!
Leisure Partner
10/10
Exceptional
13 May 2024
Claireen Joy
The staff was amazing! The views were breathtaking and our experience was overall wonderful!
Business_and_leisure Partner
10/10
Exceptional
08 May 2024
Jane
Nice location. Foods are great.
Leisure Family
10/10
Exceptional
07 May 2024
Yolande
This is a spectacular property. We stayed in the Suite for our 25th Wedding Anniversary and the hotel far exceeded our expectations. Facilities and the private Onsen made our visit very special. The photos do not do the property justice. Amazing!
Leisure Partner
10/10
Exceptional
25 Jan 2024
Robert

Hakone

This was by far the most luxurious ryokan I've stayed before in Japan. I loved the spaciousness of the room along with the private onsen bath I had access to. In addition, the public bath was also clean and in good condition. The service I received here was top notch.
Self
10/10
Exceptional
14 Nov 2023
Matthew

Modern Ryokan with Onsen and spectacular views!

Amazing modern ryokan with private open air onsen on balcony! Spectacular views of the mountains all the way to the ocean! Great service from friendly and accommodating staff serving in room meals! Large public bath in basement with sauna and free massage chairs!
Self
10/10
Exceptional
27 Oct 2023
Winnie Kit Ching

Good stay in Hakone

The service was really good. They provided shuttle to train stations. They even arranged drop-off of our luggage to train station so that we didn’t have to carry them with us while sightseeing. We asked recommendations for lunch, they even drove us to the restaurant. They made us feeling very welcome.
The hotel is in a quiet place, good for relaxing. The room is very spacious. They serve the guests with welcome tea when check in and free drinks from 8 to 11 pm. I would recommend this hotel.
Friends_and_family Family
8/10
Excellent
08 Aug 2023
Yuen
This property is very small if you don't already know. We stayed here for two nights. Dinner and breakfast were served in the room. Food quality was excellent despite there were one or two things that we didn't like but it was truly our own issue. Bathhouse for Onsen is located in Level B1, it was pretty small. We decided to use the in room Onsen tub for the entire time we stayed. Service was good, I had been to better another Onsen hotel with better service. We felt like this place is missing something perhaps a garden
Leisure Family
10/10
Exceptional
07 Jun 2023
Belinda
Gen Hakone is an absolute treat for your senses ! We were thoroughly pampered and had a most enjoyable 2 nights! The scenery is gorgeous and the room is beautiful! Being served in the room is a luxury and having Netflix on TV made our stay perfect ! Thank you ! We hope to be back !
Leisure Family_with_children
10/10
Exceptional
12 Feb 2023
Terrence
Friendly and super helpful staff. Accomodated us and our 16 month old baby with care. Baby cribs were available. Very close to the ropeway station to see the go see the sights but shuttle service is also available.

Highly recommended and definitely would visit again.
Leisure Family_with_children
10/10
Exceptional
06 May 2026
ALFREDO
La amabilidad del personal es excepcional. Habitaciones amplias y únicas!
Partner
10/10
Exceptional
03 Dec 2025
SHUJI
大浴場に露天風呂があれば、もっと良かったと思います
Friends_and_family Family
10/10
Exceptional
14 May 2025
なな
スタッフの説明も分かりやすくホテルを1日中快適にゆっくり過ごせた。送り迎えもして頂きスムーズに観光、帰宅できた。
Leisure Partner
10/10
Exceptional
10 Oct 2024
Ouki
快適でした。
Leisure Partner
10/10
Exceptional
05 Oct 2024
MINAKO
とっても満足できるお宿でした！
Leisure Friends
10/10
Exceptional
14 Jun 2024
????
3度目だけど、いつ来ても、ゆっくりとくつろげる。
Leisure Family
10/10
Exceptional
18 Mar 2024
こうすけ
景色がとても良かった。
Leisure Partner
6/10
Pleasant
02 Mar 2024
Maggie
剛剛在三月26-28號入住的兩天，酒店公眾溫泉沖洗浴壞了，要我們在房間沖洗完才去浸溫泉，10分不方便，工作人員跟我們解釋水渠壞了已兩個月還未修理好，我們住的是溫泉酒店要在房間沖洗後才去浸溫泉，浸完溫泉又要回房間再沖洗，10分不爽和不方便！雖然最後酒店賠償了40,000円，但不能接受，我們住的每晚房間要10,000港元！入住最大原因是浸溫泉，希望酒店在訂房的時候要跟住客說清楚，我們是check-in進入房間才通知我們溫泉使用渠口壞了！
Friends_and_family Friends
10/10
Exceptional
21 Feb 2024
SHUN
子連れにはとても過ごしやすいサービスと施設設計で、持ち込みした離乳食も温めていただき、オシャレなお皿で提供いただきました。接客も含めて非常にオススメです。
3階のお宿は場所によって個室露天風呂が外部から見えやすいので、(人によっては)気になるかなと思います。ご利用予定者で気にする方は4,5階のお部屋でしたり、グレードを上げるのをお勧めします。
また宿泊したいお宿です。
Family_with_children
10/10
Exceptional
18 Feb 2024
Yuen Fun
環境優美，非常舒適
Leisure Family
10/10
Exceptional
21 Nov 2023
sonjin
非日常的な時間の過ごし方ができ、非常に満足です。
是非また利用させて頂きたいと思わせる素敵な宿でした。ありがとうございました！
Leisure Partner
10/10
Exceptional
13 Sep 2023
Lai King
Staff were so nice and helpful. They were excellent.
Leisure Family
8/10
Excellent
07 Sep 2023
shigetaka
担当の方がとても親切でした。
8/10
Excellent
03 Aug 2023
マキ
事前に伝えず当日電話してすぐに送迎していただきとても助かりました。ありがとうございました。
Leisure Family_with_children
8/10
Excellent
18 Jul 2023
Wai Lam
nice hotel

Location & surroundings

Gen Hakone Gora
1300-238 Gora, Hakone-machi, Hakone, Japan

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Gen Hakone Gora

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