Name: Tensui Saryo
Address: 1320-276 Gora, Hakone-machi, Hakone, 250-0402, JP

8/10

Excellent

18 Jul 2026

luisaylen

This was a great experience, but i was expecting the hotel to be a little bit newer.

Partner

2/10

Poor

12 Jul 2026

Mokhtar

The onsen was not very clean, and the food options were extremely limited and did not accommodate different dietary preferences.

Friends_and_family Family

10/10

Exceptional

21 Jun 2026

Frances

Amazing! 10/10 recommend!

Self

10/10

Exceptional

13 Jun 2026

Alice

Rooms were clean. Private Onsen was small but nice! Beds were stiff and so were pillows. All the amenities were nice. Loved the bar foot soak!

Friends_and_family Family

10/10

Exceptional

09 Jun 2026

jay

Easy check in. Room was spacious and clean. Loved the private balcony onsen bath, worth every penny. Restaurants and stores all within walking distance. We didn't even have to rent a car.

Family

8/10

Excellent

06 Jun 2026

loic

Ok

10/10

Exceptional

05 Jun 2026

Vincent Kevin

Very helpful and friendly staff

Partner

8/10

Excellent

05 Jun 2026

Ashley

The only reason I couldn’t give 5 stars is because my floors weren’t clean when I checked in. Staff, location, everything else was amazing.

Self

10/10

Exceptional

20 May 2026

Alastair

Very handy for the train station and ropeway. Quiet area at night but it has a good bar and facilities. With a restaurant / coffee opposite.

Self

10/10

Exceptional

19 May 2026

Clare

Convenient location for the Hakone loop. We had a great stay and enjoyed the experience!

Partner

10/10

Exceptional

19 May 2026

jo

Great location, 5min walk from Gora Station, beautiful Hotel with Onsens lovely staff. Amazing Japanese breakfast! Definitely would stay here again!

10/10

Exceptional

13 May 2026

ming

The foot bath with free drink is wonderful

Friends_and_family Family

10/10

Exceptional

13 May 2026

Amanda

We stayed in the annex and it was beautiful. The Onsen bath on the outside deck was amazing and the room spacious with comfortable beds. I would definitely stay again. Thank you

Friends

10/10

Exceptional

30 Apr 2026

Benjamin

extremely helpful staff

Self

10/10

Exceptional

23 Mar 2026

Tian Qing Daryl

Clean rooms, full toiletries amenities.
Good facilities and appreciate the foot bath counter.

Friends

10/10

Exceptional

25 Feb 2026

Angela

Comfortable room for 4, loved our private onsen, and the kaiseki meal was a highlight!

Family_with_children

10/10

Exceptional

06 Feb 2026

Bethany

Gorgeous hotel, impeccable service, wonderful location. The bedrock bath and foot bath bar were major highlights of our stay!

10/10

Exceptional

03 Feb 2026

Deborah

Room was perfect, as was the location especially being a three minute walk from the train station. Hotel bar is lovely, restaurant is so-so but there’s a few great dining options down the road, as well as a Lawsons. Would absolutely stay again.

8/10

Excellent

22 Jan 2026

Marcie

Amazing massage.

Self

8/10

Excellent

02 Jan 2026

Irene

The meals were excellent except for the dinner the second night. The foot bath bar was great! The room was very large. There were some issues with the in room tub. It turned off on its own, then I had staff fix it for me. However, the automatic setting was set to 40 degrees Celsius, which was way too hot. There was no explanation of how it worked. It ended up being difficult to use.

Leisure Family

4/10

Poor

27 Sep 2025

Jennifer

This hotel is like

Friends_and_family Friends

10/10

Exceptional

27 Sep 2025

Liam

Very nice Ryokan situated in a beautiful part of Hakone. The area in general is hilly and difficult to get around but that’s true of anywhere in Hakone. This is located very close to Gora station which is as convenient as it gets whether you want to sightsee in Owakudani or head back towards Odawara station. The dinner and breakfast are very generous serving hearty regional cuisine. The amenities are top notch and exactly what you want for your Ryokan getaway.

Leisure

10/10

Exceptional

10 Aug 2025

Nick

A Magical Reprieve After Mt. Fuji's Summit

Staying here was possibly the best part of our honeymoon. We had just hiked all of Mt. Fuji over 2 days, and took a cab directly from there to Tensui Saryo, where we were welcomed with a free glass of wine and a foot bath. Our room had a stone bath that would magically spill over the edges as you stepped in, and would automatically refill with hot spring water when you stepped out. Our aching muscles were grateful for the large bed and bathroom. Wearing our yukatas to the kaiseki dinner was icing on the cake. We will be back.

Partner

10/10

Exceptional

08 Aug 2025

Oscar

Very cozy and well located

Leisure Family

10/10

Exceptional

21 Apr 2025

Charlotte

Very luxurious
Lovely environment
Fantastic food
Unique experience

Leisure Family

10/10

Exceptional

06 Apr 2025

Rekha

Beauace.. very clean and very very helpful people!! Free drinks and snacks are a bonus and the private hot baths were lovely!!
Highly recommend it.. they even served us lovely vegetarian breakfast!! 🙂

Partner

8/10

Excellent

03 Apr 2025

Natalia

Three nights stat

Great location - literally a few steps from Gora station and Hakone cable car (start point of the famous Hakone Loop.) services excellent. Onsen was not that impressive (compared with similar accommodations). Breakfast was quite monotonous - we stayed for three nights so breakfast #3 was identical to breakfast #1.
And right across the street from the best coffee shop - Coffee Camp!!

Partner

10/10

Exceptional

26 Mar 2025

Doyoung

Great Japanese tradition ryokan with real hot spring water! It's a bit costly, but if you want full experience, then you should go for the dinner as well.

Leisure Friends

8/10

Excellent

20 Mar 2025

Stephen

Location of travel options for easy access to major tourist sites.

Leisure Family

10/10

Exceptional

07 Dec 2024

Giovanni

The room was big and the bath was awesome. Very close to the train and cable car station.

Leisure Self

10/10

Exceptional

05 Aug 2024

Maria

Wonderful experience

8/10

Excellent

07 Jul 2024

Grendel

The staffs are amazing and tried their best to communicate. The room is excellent and enjoyed the open air bathtub with beautiful background of the mountain. I would definitely recommend this hotel and definitely would stay here again.

Leisure Self

10/10

Exceptional

18 Dec 2023

Tyler

Very relaxing stay

We had a great stay at Tensui Saryo during Hakone visit. It is very conveniently located near the train station from Hakone-Yumoto and the cable car that leads up to the Owakudani sulfur vents.

Our room was beautiful and the mountain view - though somewhat cloudy - was as well. The futons in our room were warm and soft but I did wake up a bit stiff (just gaijin issues). We had an outdoor hot spring-fed bath on the patio which was very luxurious. The sulfur is filtered out so the water doesn't smell at all.

The included breakfast was very good and the staff graciously accommodated my request for vegetarian food. It is an authentic Japanese style breakfast with many small dishes.

Given the price I do wish that dinner was also included. There are several restaurants nearby but strangely many were either closing when we got there or didn't open until later.

The staff were all very kind and helpful. Do note that though the reservation includes 1 free drink at the bar per person it only applies to the menu offered. It wasn't entirely clear so when we ordered cocktails we ended up paying extra. They do offer free snacks and drinks when you arrive, which is nice.

Overall a very relaxing and pleasant stay.

Partner

2/10

Poor

16 Dec 2022

Salvador

Staff didn’t give us the room we purchased and tried to make us feel bad for asking. They didn’t pay attention to task and breakfast looked like left over dinner.

Leisure Partner

6/10

Pleasant

31 May 2022

Verified traveler

Location

Easy to access from the train station and convenient.
They provided only one key.

Friends_and_family Family

10/10

Exceptional

24 Dec 2021

Elenita

Highly recommended, I love the welcome service at the Bar, the breakfast, the room and the service.. location is very convinient.. but I suggest you better drop by the convinient store near the station if you need some extra stuff before you proceed to the hotel..because there is non close to the hotel. Overall all … GREAT HOTEL

Leisure

10/10

Exceptional

26 Nov 2021

Noriko

The staff were all very kind and hospitable.

Leisure Partner

10/10

Exceptional

09 Nov 2021

Verified traveler

Nice

Nice hotel to relax.

Self

10/10

Exceptional

31 Jul 2021

Verified traveler

The staff was really friendly. I arrived to the hotel early and they held my bag for me until I came back. I had no idea what I was going to do but they gave me some great recommendations of things to do in the area and when I came back my bag was in my room. I really enjoyed the welcome drink and cake at the bar with a foot bath. The hot spring bath and foot bath in my room were also great! (Select rooms only) I’ll definitely go there again.

Leisure Self

10/10

Exceptional

18 Feb 2021

Samantha

Amazing!

We were welcomed with very friendly staff. The hotel was inviting and very pretty! We loved the fact that they had yukatas available we could pick out to use to wear around the hotel. My favorite thing about the hotel was the foot spa bar! Amazing!

Partner

10/10

Exceptional

13 Mar 2020

Verified traveler

Beautiful mix of traditional Japanese aesthetic and hotel comfort. Great value.

Self

2/10

Poor

23 Feb 2020

H

The bed is full of female hair seems didn’t change liner and bedding cover , complaint with staff and they just tell us won’t be like this for next visit , for out 2 night booking , we left after few hours of check in as such cleanliness and staff response as this is second visit and we have so many travel all the year , this is kind of worst case ever had

Leisure Friends

10/10

Exceptional

09 Dec 2019

Verified traveler

I loved everything about my stay from the check in process (welcome drinks, footbar bath, and snacks!) to the outdoor / rock bath reservation ease, friendliness of staff, and room cleanliness - I don't think I've ever had a more luxurious stay anywhere else. Also, the general area is just beautiful and quaint.

Friends_and_family Partner

10/10

Exceptional

29 Nov 2019

Jim

The property and staff were amazing. Our family of four enjoyed our stay and the soaking in the onsite onsen. The property was beautiful and we felt like we had a wonderful Japanese experience.

Leisure Family

10/10

Exceptional

09 Nov 2019

Anthony

Stay here

Gorgeous hotel and awesome bar. The staff were fabulous too. This hotel is special

Self

8/10

Excellent

21 Oct 2019

Hannah

Very attentive staff! They were amazing. The room was large and had a great view. We had a semi-open air onset. It was a wonderful experience which was fun to have a more traditional Japanese hotel stay.

Leisure Partner

10/10

Exceptional

10 Oct 2019

Russell

Great ryokan in the a small town

Talk about taken care of when you are there. From check-in to the exit, I felt that I was taken care of. My room (#302) had its own outside onsen bath with a great view. The room was beautiful and it has a lot of the charm. The dinner and breakfast was dealt at the restaurant and not it your room, so be aware of that. The food was multi course per meal so you will be full. Another thing you should know is that if you have an onsen bath in your room, don't really bother with the private bath reservation. The hot stone room was fine though. My regret is that I only book it for one night. Will do more nights with them in the future.

Friends_and_family Family

10/10

Exceptional

15 Sep 2019

Verified traveler

Loved the private Onsen, breakfasts and the foot bath bar

Leisure Self

10/10

Exceptional

02 Aug 2019

Verified traveler

Staff attention

Leisure

10/10

Exceptional

21 Jul 2019

Verified traveler

The welcome drinks and treats during the happy afternoon hour were fabulous and surprise to us. Love the quiet hotel with very nice and awesome view of Mount Hakone. There was a complimentary private onsen hour but something didn't went well with the confused old man from the reception who assigned key to us and others to the private onsen in the late evening!

Leisure Partner

8/10

Excellent

15 Apr 2019

HL

Hotel located within 5 mins from Gora station, very easy to locate. Fabulous room with good dinner and breakfast. However, found hair on the jacket for yukata

10/10

Exceptional

05 Mar 2019

Verified traveler

Amazing place to stay, the private Onsen was amazing and the rooms were spacious and very comfortable. Highly recommend

Leisure Partner

8/10

Excellent

29 Dec 2018

Verified traveler

Enjoyed our stay

We enjoyed our stay and it was about what we expected based on photos/ratings on hotels.com. The overall experience was great, and rooms were clean. The open air bath in our room was also great, although the private baths that can be reserved (if your room doesn't have one) weren't great. Overall, this met our expectations, the service was great, and the location of the property is very close to the train stop.

Partner

10/10

Exceptional

05 Aug 2017

Verified traveler

Beautiful room. Near train station
Staff was wonderful

8/10

Excellent

26 Jul 2026

Santa

居室のお風呂は温度調整もしやすくよかった。
ご飯も美味しいが、せかせか食べさせられるかのようにどんどん料理を出される印象。

6/10

Pleasant

21 Jul 2026

YASUHIRO

部屋はオシャレなお風呂が付いていて、また広くてとても良かったが、洗面所の換気が悪く閉めていると曇ってしまう。後、トイレの自動開閉蓋が開かないので手動で開けた。

Self

10/10

Exceptional

19 Jun 2026

MICHIO

客室・大浴場はきれいで女性には嬉しい設備が多くありまた。
食事の量もちょうど良く、残すことなく美味しくいただきました。

スタッフの対応も良く、ゆっくり静かに過ごすことができました。

Partner

10/10

Exceptional

17 May 2026

Elmer

Établissement très agréable tout près de la gare de Gora. Le personnel est très attentionné. La boisson d’accueil avec les pieds dans l’eau était sympa et le onsen très agréable. Nous avons profité de l’onsn privé à minuit, la détente était au rendez-vous après une journée de visite dans les environs!

Partner

10/10

Exceptional

11 May 2026

Jean Marc

Un très beau séjour dans cet établissement avec une grande et belle chambre, vue sur la montagne. Un très grand lit confortable et un petit bain chaud sur le balcon, le rêve.
Un sans faute, le personnel est adorable.
Les repas superbes et excellents.
Merci beaucoup 🙏

Partner

8/10

Excellent

08 May 2026

康子

一年半前にも宿泊し、
その際は離れの温泉露天風呂付きの部屋を予約し大変よかったため、
今回も同じ宿を選びました。
今回は1人で宿泊したため、
少し部屋の雰囲気を変えて内湯付きの部屋にしました。
お部屋の雰囲気も大変よく、
チェックインの対応、
入室したときはお部屋も広く清潔感があり、
お食事（値段の割には良い）、足湯のサービスなど、
スタッフの方々の対応がとても丁寧で
過ごしやすく快適でした。
唯一、浴室の窓側（壁側）のブラインドが全く使われていないのか、（掃除されていないのかは不明）
何度紐を操作してもブラインドが完全に固まった状態で、びくともしませんでした。
無理やりやると固まったブラインドが解けて
埃と虫が出てきそうな気配もありやめました。
（個人的感想）
ブラインドが下げられなかったため、
浴室からの朝日が朝の5時から眩しくて
熟睡できなかった点が残念でした。
そのため少し厳し目に★3とさせていただきましたが、
その他は大変よかったです。
次回は事前に部屋の設備を確認してから
チェックインしたいと思います。

Self

10/10

Exceptional

07 May 2026

Jordan

Having a private outdoor bath in each room makes this a good option for travelers with tattoos.

Self

8/10

Excellent

14 Apr 2026

千葉

白濁湯は最高でした

6/10

Pleasant

10 Mar 2026

CHIHARU

ではない

Self

8/10

Excellent

01 Mar 2026

Yumi

とても良いです　

Family

10/10

Exceptional

06 Jan 2026

Atsufumi

Need improve WiFi connectivity. Others are excellent. Good hospitality, nice onset and awesome dinner and breakfast.

Friends_and_family Family

10/10

Exceptional

02 Dec 2025

ともこ

足湯バーや岩盤浴のサービスもあり、楽しく過ごせました
2泊して清掃はお願いしなかったのですが、翌日タオルやお水やコーヒー、お菓子なども届けていただき、行き届いたおもてなしをしていただきました
大涌谷や彫刻の森美術館にもアクセスがよく、近隣にステキなレストランもあったので、ロケーションとしてもよかったです
ありがとうございました

Leisure Family_with_children

10/10

Exceptional

28 Sep 2025

Natalie

Magnifique Onsen, la chambre était très spacieuse, tranquille. Nous avons adoré le bain d’eau chaude sur notre propre balcon.
Les repas sont excellents et très copieux.
La situation très pratique à 5 minutes max à pied de la gare de Gora.

Friends_and_family Friends

4/10

Poor

27 Sep 2025

Shuichi

従業員が不足しているためか、全体的にサービスが行き届いていない印象でした。チェックイン時間前に荷物だけを預けようとした際、フロントにスタッフ不在、ロビーには掃除機が放置されていました。

Leisure Family_with_children

8/10

Excellent

03 Aug 2025

Kiyofumi

とても良いです

Leisure Partner

10/10

Exceptional

26 Jun 2025

Mieo

風情を感じるお宿

1人で出張の帰りに寄らせて頂きました。
1人で過ごすには大きなお部屋で、且つ快適なお風呂がバルコニーに有り出張疲れを癒すことができました。

2点改善されたら最高だなと、感じたポイントを。

恐らく古い旅館をリノベされたお宿だと思うのですが、古い宿泊施設にありがちな「コンセント問題があります。ベットサイドは１箇所しか空いてなく、相当離れたTV側に1つの合計2つしかベットルームに無かったのが残念でした。例えば、そこから延長コードみたいな物で2-3口+USB/USB-Cなどがお部屋のどこかに用意されていると、宿泊側としては安心です。

もう一つは、朝のレストランスタッフさんが「おかわり出来ますので」と、言われるも殆ど回って来ないので、声を出して呼ばなければならない事。また、コーヒーくらいは有って欲しかったです。

とは言え、ほぼ満点に近いステイ体験が出来ました。また機会がありましたら利用させて頂きます。

Business

8/10

Excellent

02 Mar 2025

Yanwen

價錢比較貴，不包早晚餐，而且周邊比較偏僻，餐廳少，小店也早收，找吃的比較困難，至於其他設施都完美

Leisure Family

10/10

Exceptional

22 Dec 2024

NAHOKO

2回目の利用ですが、ウエルカムドリンクや、ミニバーの時間があり、ワインやシャンパンなど大変美味しく、おつまみやお菓子も美味しく、何度も利用したくなる宿でした。岩盤浴も最高です。

Leisure Partner

10/10

Exceptional

10 Oct 2024

Kazuhiro

今回は出張で滞在したが次回は旅行で来たい。
スタッフの丁寧な対応や施設全体の清潔さに癒された。
駅が近いので列車の旅にも最適。

Business

6/10

Pleasant

20 Aug 2024

シゲル

全体的に綺麗で動線もわかりやすい
ウエルカムサービスも個人的には気に入った。
朝食は、彩りや品数も多く楽しめた。
若干、レストランスタッフが少なく感じたので
探さないと行けないのは勿体無い

その他気になる点
1.大浴場の見回りが昼間帯だけのように思われる
朝、脱衣所の洗面台付近が前日の夜のまま放置されているタオルがあった。鏡も全体的に燻んでいる
2.サウナ内の緊急呼び出しボタンが壁面から剥がれており使えるか不安
3.岩盤浴の利用の仕方はもう少し詳しく案内されても良いと思う。(利用時間制限があるので浴び方は掲示されてるが、そこまで読んでいられない)
4.Wi-Fiが時々落ちるのと朝、ＴＶが全く映らない状態があった。

Leisure Self

8/10

Excellent

04 Aug 2024

Kazutaka

エクスペディアの予約システムに、またもややられた。
以前も体験したが朝食付き、食事付、キングサイズベットでの記載部屋を選び予約。
現着してから「素泊まりで予約を承ってます」の言葉に目が点。
さらにツインの部屋で泣き寝入り。
気分が台無しでテンションが下がる旅行に変貌。
この予約の記載内容をもっと改善してほしい。

貸切露天風呂を予約してみたが、檜風呂に行くと風呂桶は腐った木の風呂でボロボロ。
ささくれた木と木屑が浮遊している湯に浸かるのは、なんとも気持ち悪かった。

足湯につかってBARでお酒を飲めるのは、最高！のはずが、生ビールを飲むと「ん？」臭い
たぶんビールサーバーの清掃が出来ていないんだろう。
温泉の水で作ったビールかと思った。

それ以外は概ね満足できました。

Leisure Partner