Ajisai Onsen Ryokan

Japan , Kanagawa
Hakone, 1320-653, Gora
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100 reviews shown

10/10

Exceptional

07 Mar 2026

Sunkyung

I stayed here with my sisters and we had the best time ever. Every meal was prepared with great care and details, and delicious. Outdoor spa in snow was fantastic. And more than anything their staff members were unforgettably friendly and kind. We want to visit again soon for sure.

Family

10/10

Exceptional

04 Mar 2026

Lynne

Great experience.

Family

10/10

Exceptional

02 Mar 2026

Danny

Very clean and room was nice, large, and comfy. Staff were very friendly and helpful. Food was great - mix of different things every day for dinner, filling and good. Location is a bit tricky because it is just above a very steep hill - can just call a taxi at Gora (3 min ride and very cheap)

Partner

10/10

Exceptional

28 Feb 2026

Pamela

Incredible stay! Staff were so sweet and accommodating; the amenities felt authentic to a traditional ryokan, it was clean and modern. I spent my stay with an elderly grandfather and a little kid and everyone loved it! The indoor and outdoor onsens were perfect. There were toys on a shelf for kids to access and take to their rooms.we had a wonderful time!

Family_with_children

10/10

Exceptional

27 Feb 2026

Savannah

The room was spacious and very clean. The staff were extremely hospitable and helpful. Even when serving us our dinners and breakfast in our room they told us what we were having. The Onsen’s were excellent and very relaxing. Highly recommend for anyone but especially great for couples for the private onsen’s.

Partner

4/10

Poor

27 Feb 2026

Matthew

Staff was great, but hotel felt dated and not worth the price.

Family_with_children

10/10

Exceptional

19 Feb 2026

Netzmia

This was a beautiful location. The room was nice and cozy, I loved the private onsen time, and the staff was so friendly and sweet. They provided lots of amenities and even let us try Japanese candy. I definitely recommend this place and wish I had more time to stay longer.

Family

10/10

Exceptional

16 Feb 2026

Julie

Everything was perfect: the easy check-in, the friendly staff, the size of the room, the comfortable bed, the delicious meals and of course, the Onsen. We were treated like kings. Highly recommended ! Thank you 🙏 !

Leisure Partner

10/10

Exceptional

13 Feb 2026

Jeffrey

Awesome experience. Clean and extra friendly and courteous staff.

10/10

Exceptional

26 Jan 2026

Ma paz

Evrything

10/10

Exceptional

26 Jan 2026

Gareth

What a lovely place to stay! Staff were very nice and helpful. 3 different onsen available for private bookings which you can use multiple times per day. Highly recommend!

Leisure Family

10/10

Exceptional

23 Jan 2026

Rochelle

The Ajisai Onsen Ryokan was an amazing experience. The hotel is small, quaint, peaceful and the Onsen's are fantastic. There are not enough words to describe the staff. Nagi, Namu, Rubi... the Chef, the cleaners were TOP Notch. Stayed for 6 nights and we ordered the 7 course Kaiseki meal for 5 nights. Delicious can't even describe what we ate. We are already planning a trip back to the Ajisai. The one on one Customer Service relationship is a 10 star in
our book. Domo Arigato for soothing our souls,

Leisure Partner

10/10

Exceptional

20 Jan 2026

Travis

Very friendly staff, excellent English, room service was prompt.

Leisure Self

10/10

Exceptional

15 Jan 2026

Raven

Very cozy and nice staff :)

Partner

10/10

Exceptional

05 Jan 2026

Derrick

Family of four stayed a regular room with very comfortable floor mats. Everything from the staff to the cleanliness and attention to detail was amazing. We really enjoyed the onsen experience including the provided yakats. Easy walk from the train station or a very inexpensive cab. We opted for the half board and that was amazing 7 course Japanese mess worth every yen! We were sad to leave.

10/10

Exceptional

04 Jan 2026

Julie

I stayed with my partner and his elderly parents. We were so impressed with the quality of the service here. I especially loved being able to partake in the traditional aspects of the ryokan, wearing yukata, sleeping on futon. We loved the traditional Japanese meal package, the food was superb! Thank you so much for hosting us, we left with such fond memories!

Leisure Family

10/10

Exceptional

02 Jan 2026

Sterling

The food was delicious and the service was excellent. Also, the beds were the most comfortable we experienced during our whole trip.

Partner

10/10

Exceptional

01 Jan 2026

Anthony

Great, friendly staff. Delicious food. Relaxing private Onsen

Family

10/10

Exceptional

01 Jan 2026

Jaspreet

Very nice staff and a great meal.

10/10

Exceptional

21 Dec 2025

Wendy

We had a delightful stay at the Ajisai Ryokan. Communication before we arrived was great - they recommended we get a taxi from Gora station for 600yen. Our first private onsen was already booked when we arrived. The welcome was warm. We had room service meal delivered. to our

Friends_and_family Family

10/10

Exceptional

20 Dec 2025

lailani

Very nice onsen. Very nice ryokan. Staff is very helpful. We tried all three of their onsen options. We agree this onsen ryokan experience is award winning.

Leisure Partner

10/10

Exceptional

20 Dec 2025

Michael

Great staff, Onsen was amazing, everything I could have wished for.

Leisure Friends

10/10

Exceptional

16 Dec 2025

FNU

You HAVE TO TRY the Japanese breakfast option, they taste amazing, authentic and served perfectly!

Leisure Family

10/10

Exceptional

13 Dec 2025

Naomi

The staff was especially helpful and accommodating. The room was clean and suited our party of 4 perfectly. We enjoyed the Japanese dinner (cooking part of our meal on the individual hot plates was different and fun) and breakfast. We liked having a choice of using indoor and outdoor onsen. We would definitely stay there again.

Leisure Family

10/10

Exceptional

09 Dec 2025

Adib

The whole experience was great, the room was very large and I genuinely enjoyed the calm and relaxed environment.

Leisure Self

10/10

Exceptional

06 Dec 2025

David

Very authentic experience, especially the dinner, the onsen and the rooms. The staff is very friendly.

Leisure Partner

10/10

Exceptional

26 Nov 2025

Sanam

Friendly staff,cozy environment,furnished with Japanese furniture

8/10

Excellent

15 Nov 2025

Gilbert

Gorgeous property with lovely private onsens. Yummy breakfast but on the price side. Friendly staff. Lots of amenities.
Inconvenient location. It was difficult to even get a taxi to pick us up.

Leisure Family

10/10

Exceptional

13 Nov 2025

Jeanette

The Ajisai onsen Ryokan exceeded our expectations. The onsen is great especially since it is private . The most unforgettable experience we had was the dinner. The presentation of kaiseki course was simple and yet very entertaining. The staff were so great of course.

Leisure Family

10/10

Exceptional

03 Nov 2025

Tanya

We loved our stay at Ajisai! Wonderful and courteous staff. The property was beautiful and well kept. Rooms and onsens were clean and the meal service was excellent. Great for families with kids.

Leisure Family

10/10

Exceptional

31 Oct 2025

Lisa

Friendly staff. Celebrated my sons first birthday and the property decorated our room for our arrival and made the stay extra special

Leisure Family_with_children

10/10

Exceptional

26 Oct 2025

Natalie

We had such a wonderful time that we didn’t want to leave this place! Our room was lovely and the onsen were amazing. There were plenty of time slots available and the staff was so helpful and kind especially with my young children. They even brought my 3 year old some crackers to cheer her up when she was cranky at breakfast. There are toys available in the lobby. It really feels like they thought of everything! I’m so happy we were able to have this first experience at a ryokan as a family.

Leisure Family_with_children

10/10

Exceptional

23 Oct 2025

Isabel Pilar

The property is located in a quiet corner of Hakone and outstandingly beautiful with gorgeous private onsen. The staff was delightful and very helpful, overall this was a beautiful stay, very relaxing and the location is absolutely stunning. My friend even managed to spot a raccoon dog during our stay.

Leisure Friends

10/10

Exceptional

23 Oct 2025

Tyler

This was a wonderful place to spend a quiet and relaxing night soaking in the Onsen. The staff was very kind and the breakfast was very good in the morning! I highly recommend it!

Leisure Partner

10/10

Exceptional

19 Oct 2025

Keith

The breakfast was spectacular. The dinner was amazing.

10/10

Exceptional

30 Sep 2025

Grant

Ajisai Onsen Ryokan presents beautifully. The grounds fit in with the surrounding forest landscape, creating a sense of serenity. The staff were friendly, attentive, and accomodating of various requests, including changes to private onsen access on days when we were engagin in Hakone and Gora's experiences. The ryokan is well situated, close to Gora station and cable car, however, it is a difficult walk due to the general steepness of the area - especially with larger luggage or walking with small children - a taxi is recommended by the facility and myself alike. The waters of the onsen themselves are hot, but not so hot that young children cannot enjoy the experience too. In terms of dining, the breakfast options are traditional or western, and children amd babies are catered to as well. Overall, a fantastic experience, and I look forward to the opportunity to return in the future!

Leisure Family

8/10

Excellent

19 Sep 2025

Leonardo

Not the most authentic ryokan experience - very touristy but service was nice and onsen was great

Leisure Friends

10/10

Exceptional

14 Sep 2025

ANGELA

This was a unique experience. The 2 indoor and 1 outdoor onsen were very relaxing. The staff were extremely friendly, polite and helpful. The traditional Japanese food was beautifully presented and tasty. The standard of cleanliness was exceptional. About 25 minutes walk from Gora station if you are dragging heavy cases up the hill! Otherwise about 15 minutes.

Leisure Partner

10/10

Exceptional

30 Jul 2025

Han

Wonderful onsen retreat

Great for families looking for some traditional serenity. Tucked away with ability to book private onsen. Yes as a base when exploring Hakone, but get ready to walk.

Friends_and_family Family

2/10

Poor

25 Jul 2025

Verified traveler

Awful Disgusting Ryokan

My family and I had an utterly deplorable experience at this ryokan in Hakone, which was so appalling that we couldn’t bear to stay the night. Despite its exorbitant pricing, comparable to a 5-star hotel, the conditions were shockingly substandard and outright disgusting.

The onsens, which should be a highlight, were filthy, with hair, bugs, and debris floating in them. They were not cleaned between uses and emitted a revolting smell of rotting organic matter. The room was equally unacceptable—grimy, with a pervasive mildew odor that made it unbearable. Even the windows were so dirty we couldn’t see out of them, further adding to the sense of neglect.

This ryokan’s cleanliness and maintenance are nonexistent, and it’s an outrage that they charge premium rates for such a deplorable experience. We left immediately and spent the same amount to stay at a proper 5-star hotel, which was a night-and-day difference. Even though we couldn’t get a refund, it was worth every penny to escape this place. Avoid this ryokan at all costs—there are far better options in Hakone that actually care about their guests’ experience.

Friends_and_family Family

8/10

Excellent

03 Jul 2025

Ryan

Traditional Japanese onsen. The only issue iir is in the middle of nowhere and impossible to get any kind of cab or uber in the morning to go to your next destination. Everything at the hotel was great. Service is great. People are extremely kind and helpful, lovely staff!

Leisure Family

10/10

Exceptional

29 Jun 2025

Philip

Must stay in Hakone for a Japanese experience

Beautiful onsen, very hiddrn and quiet. Seems like an authentic Japan experience for foreign travelers. Wonderful private hot spring baths. Choice of western or Japanese slerping arrangements. Ie. Beds or futon mats on real tatami floors. The dinner and breakfast alone are worth the stay. Staff is very friendly and helpful. Especially when navigating cultural differences.

Friends_and_family Family

10/10

Exceptional

28 Jun 2025

Truong

This place is a great place to enjoy a private onsen and nice staff. Be ready to to hike from Gora station to the hotel. Its a bit of a steep hill. I would recommend catching a short taxi.

Leisure Family

10/10

Exceptional

27 Jun 2025

Prathima

Amazing Ryoken & onsen experience

Family_with_children

10/10

Exceptional

27 Jun 2025

Manuel

It’s a beautiful place to stay

Family_with_children

10/10

Exceptional

25 Jun 2025

Christina

Beautiful Ryokan. Peaceful and very serene. I enjoyed walking around the town, visiting the Rose Garden, and eating at local eateries. I would highly recommend this Ryokan for people wanting the onsen experience, as you can request it privately. That was the main reason why I chose this onsen. I highly recommend this Ryokan.

Leisure Partner

10/10

Exceptional

24 Jun 2025

Chou

We stayed just one night with family. The traditional dinner and breakfast was excellent.

Leisure Family

10/10

Exceptional

23 Jun 2025

Megan

This was our luxury stay in Japan. We absolutely loved the traditional ryokan and the private onsen was just dreamy. We had the option to book an hour every morning and evening—we just booked in the evening because in the morning we are usually ready to get our day started (and I think the bookings started maybe at 8am?). We loved the little walk down the hill to the train station—it was a pretty walk. While in Halone, Gora Park is a MUST—it is so beautiful and there is so much to see. I’d also recommend the Hakone Free Pass, which covered all of our transportation, the visit to Gora Park, and lots more! We’d definitely stay here again!

Leisure Family

8/10

Excellent

22 Jun 2025

Victoria

Google maps made this place very hard to find. It’s way up a steep hill and not an easy walk so don’t plan on walking there. It’s a very difficult 20 min walk. Call a cab. Breakfast is not that great and is kind of expensive. Hot mineral springs are nice and are booked by the hour for each room so they are private. Staff is very nice.

10/10

Exceptional

20 Jun 2025

Anna

A wonderful traditional ryokan. Clean, with private onsens you can use twice per day (or more). Very friendly staff. Highly recommend! Tip: take a taxi from the train station, it is a 15 min walk but very uphill. Also, for fine dining you can walk 10 minutes to the Hyatt that has two nice restaurants incl. sushi.

Leisure Family

10/10

Exceptional

18 Jun 2025

Ralph Francis

Unique experience. Very clean.

Leisure

10/10

Exceptional

15 Jun 2025

Yanzhong

I like the hot springs.

Leisure Family

6/10

Pleasant

14 Jun 2025

Shaina

Nice but not worth the price

We enjoyed our stay at Ajisai. The rooms and futon were comfortable and staff was nice and accommodating, but for the price I have stayed at far better Ryokan. The images online made the rooms seem bigger and as if we would have our own baths attached to our room. Which is my own fault for not reaching out to clarify. But, personally, I would not have paid the ammount we did if I'd known it was only two tattami rooms and a toilet. Also, my companians were dissapointed in the way that the staff handled a large spider entering our room, as it made the room very difficult to be in, but we sincerely hope that the older man who sprayed an entire raid can into our room is okay as we could hear him coughing from upstairs. Speaking of which, the floors are very thin so if you have the downstairs room you can hear everyone walking in the hall and in their rooms upstairs.

Partner

10/10

Exceptional

04 Jun 2025

David

Super staff

Leisure Partner

10/10

Exceptional

02 Jun 2025

Denise

Family vacation

It was a family vacation to Japan and this place was amazing, I can not think a single thing to add that would make it better. The breakfasts were fabulous.

Friends_and_family Family

10/10

Exceptional

01 Jun 2025

David

Staff was so good.
Very friendly and hard working.
Food was excellent.
Highly recommend to those who want a get-away.

Leisure

8/10

Excellent

28 May 2025

Philip

A quiet, serene l, and authentic ryokan feel. The onsen's are wonderful and the Japanese style room is a truly wonderful experience.

Leisure Family_with_children

10/10

Exceptional

15 May 2025

Zahi

Exceptional Riocam with 2 Onsen.
Room very traditional
Food beyond expectations
The staff is very friendly.

We had a memorable experience.

Leisure Partner

8/10

Excellent

13 May 2025

Chan

The standard of the food is not up to my expectation.esp.it is a high end lodging.
Overall...a fulfilling experience.

10/10

Exceptional

11 May 2025

Timea

We had a great stay! Enjoyed the dinner in our room and the private onset!

10/10

Exceptional

09 May 2025

Kent

Beautiful property in a beautiful area. Staff was great & the food was wonderful. Hot spring baths were wonderful!

Leisure Family

6/10

Pleasant

30 Apr 2025

Kyle

The onsen was great that wasnt my problem.

My first problem was actually getting there, the google maps had me climb a bunch of stairs. The place should encourage taxi for future stays.

The second was limited food selections.

The third, was well expedia said breakfest was included but when i asked they said no i had to pay. I did but i just think it should be fixed on there expedia profile.

Leisure Self

10/10

Exceptional

22 Apr 2025

Amy

We enjoyed our stay very much. The food was great and they accommodated one of oue

10/10

Exceptional

13 Apr 2025

Harrison

Being far away from the hustle and bustle of the surrounding area truly elevates the experience. The room was clean & comfortable and the hot spring was perfect.

Leisure

10/10

Exceptional

07 Apr 2025

Verified traveler

Love the experience!

Wonderful! Best meal of our trip and relaxing private onsens. Comfortable beds and strong wifi. We would definitely return. Ajisai is a ryokan or traditional Japanese inn tatami-matted rooms, futons and private onsens or natural hot springs. Upon making a reservation, the hotel sent us a detailed email with directions and advice. The managers/owners are lovely and very helpful. When you arrive, you can feel the peaceful atmosphere. Our family studio had a queen and a twin bed raised with 2 extra futons in the closet. The rooms are spacious with a private bathroom but no showers –reserve an onsen which include showers. Buy the “half board” which includes kaiseki or a multi-course dinner and your choice of Japanese or Western breakfast. The dinner was an entire experience – just as you finish a course, another one is served. Our favorite course was the cook your own beef on your own mini cooking device – it was both fun and delicious. There were 3 choices of private onsens: indoor and outdoor, indoor with sauna, or outdoor. They were a very relaxing and rejuvenating experience. You will love the serenity and overall experience of Ajisai Onsen Ryokan!

Friends_and_family Family

10/10

Exceptional

05 Apr 2025

Luisa

The staff was wonderful. Kind, eager to help and make sure guests were taken care of. We had a wonderful dinner and equally excellent breakfast. It’s a small quiet place out of the way, and it felt private and peaceful. The onsen reservation system was simple and we got lucky to get multiple chances to try indoors and outdoors. We had a great experience.

Leisure

10/10

Exceptional

04 Apr 2025

Nancy

Fast responses to questions. Able to add extra onsen sessions. Had dinner and breakfast with were both excellent and plentiful.

10/10

Exceptional

31 Mar 2025

Edward

Great

10/10

Exceptional

31 Mar 2025

Erika

Food was great. The hot spring was amazing. The property was beautiful and clean. Will come again.

Leisure Family_with_children

10/10

Exceptional

29 Mar 2025

Jose

Loved to have a relaxing time!

Leisure Partner

10/10

Exceptional

26 Mar 2025

Jeffery

Amazing! I loved the private booking of the three different onsens. Very family friendly. Front desk host was super helpful, spoke sufficient English, was very kind and thorough. My kids loved the whole experience. The beds were very comfortable. Room service was also available. Check in early to get the most benefit for reserving the onsens.

Leisure Family_with_children

10/10

Exceptional

23 Mar 2025

Jericho

Private Onsen

Leisure Family

10/10

Exceptional

23 Mar 2025

Meghan

Everyone was very kind. Room was large. Onsen was nice.

Leisure Family_with_children

10/10

Exceptional

20 Mar 2025

JI SUN

Clean and quiet. Japanese breakfast was excellent. Not too many dining options, need to take taxi or bus. Absolutely gorgeous surroundings.

Leisure Family_with_children

10/10

Exceptional

18 Mar 2025

We stayed for one night enjoying the traditional 7 course Japanese dinner and traditional breakfast. If you are looking for a cultural experience for your family, this is the place.

Leisure Family

8/10

Excellent

15 Mar 2025

Trisha

The best part of this stay was by far the onsens - there are 3 to choose from and you can reserve 2 at night and 1 in the morning. It was chilly but we loved the hot soaks morning and night. Be sure to reserve early because only one group of guests is allowed at a time. The room is very traditional with floor sleeping arrangements but still clean and comfortable. Nothing fancy, but nice. This hotel is a bit of a hike from the main train station - we got in at night and there were no taxis available so we made the cold and rainy walk 20 minutes uphill to the hotel.

Leisure

10/10

Exceptional

11 Mar 2025

Kane

Peaceful bliss! Right up in the forest-laden mountains of Hakone, this traditionally modern ryokan should tick every mark you need for relaxation: simple, quiet, and surrounded by nature.

The mineralized onsens feel fantastic... so much so, I was melting straight into myself! All the tension from long walks in Tokyo, gone in a sultry soak. You get to pick two bath times too -- one in the evening, one in the morning -- in one of three baths (one indoor, one outdoor, and one I forget).

You also pick a time for breakfast, and which breakfast too: an American-style eggs and waffles and sausage (and some other bobbles), or a more traditional Japanese-style bento with cooked salmon, rice, miso, and nine assorted sides. I opted for the latter, and it was *very* tasty & filling!

Combined with the very kind staff (who can speak English, if you need), made in all for a phenomenal and much-needed getaway from the hustle and bustle of city streets and crowded alleyways.

Leisure Self

10/10

Exceptional

11 Mar 2025

Lily

First ryokan and it will not be last

Our first ryokan experience and it was amazing. This place is a little remote and it was snowing and raining when we arrived so we decided to stay in and enjoy the relaxing 2 days here. The Japanese breakfast is awesome. If you want to try their dinner, make sure to email and order at least 2 days in advanced, it costs 8800 yen per person but it totally worth every penny. This is all private onsen meaning that you get the whole area for your group. Need to make reservations for onsen as well and we can have 2 onsen per day, each time lasts 50 minutes. The hot springs water is hot so we enjoy the outdoor onsen a lot more even it was snowing. Wish we live nearby so we can enjoy this more often. The staff are super nice and helpful.

Partner

8/10

Excellent

07 Mar 2025

Cindy

Staff and place were great. Outdoor onsens were perfect (even with freezing cold rain!) and dinner presentation was beautiful and lots of food. Definitely a good hike uphill if you walknit but we managed. Only gave 4 stars because the mats in our room did not feel like any cushion at all under us when sleeping. Enjoyed our stay even so and highly recommend!

Leisure Family

10/10

Exceptional

15 Feb 2025

Eva Natalia

What an incredible gem! We had a wonderful and memorable experience. Luggage drop off before check-in and then check-in itself was seamless (we arrived early and we just followed the instructions at the front entrance to label our bags and place inside the doors, and when we came back the bags were already in our room). Staff is very friendly and helpful. We were able to select our onsen times (one evening and one morning bath) at check-in and as they had availability, we were lucky and were able to do a third one! The facilities themselves are great! All the onsens were fantastic, and it's nice they are all private. Highly recommend the traditional dinner option, it was delicious, well worth it, and a highlight of our trip. The breakfast was lovely. Definitely our favourite stay and would love to come back again!
P.s- if getting off at Gora station, yep that is one steep hill to climb to the ryokan! We had carry-on size backpacks and I'm still happy we took the cable car two stops further as per the instructions we received from the ryokan even though it was busy and a bit of a wait (or with more luggage the taxi is likely we'll worth it. It's really not that far, 15ish min, but quite the hill!). The ryokan was also very prompt in responding to my messages prior to arrival, and that was much appreciated. Ajisai Onsen Ryokan thanks for the wonderful stay!

Leisure Partner

10/10

Exceptional

15 Feb 2025

Cathleen

This is a small, charming onsen hotel with three separate bathing areas. Don’t expect it to be very modern, but the staff are truly exceptional and will go out of their way to make sure your stay is pleasant. Short walk to the cable car stop and easy access to Gora trains. I wish I’d stayed longer.

Leisure Self

8/10

Excellent

11 Feb 2025

Linda

The property is very traditional. The onsens themselves are very nice, especially the outside ones. The two indoor ones are alright, depending on who is using the one next to you, it can be loud (ie children playing loudly next door).

The property is a little dated but maintained well.

Leisure Partner

10/10

Exceptional

30 Jan 2025

Hadley

Excellent onsen ryokan at a very competitive price. You to select three 50 minute sessions in one of the three on-site onsens per day (one in the morning, two in then evening). The staff were friendly and accommodating. It's a bit of a hike uphill from the station but nothing someone moderately fit can't handle.

Leisure Family

10/10

Exceptional

16 Jan 2025

Alexandre

I like the traditional feeling of the inn. The room had lots of space and the staff was super friendly and spoke english. Two point i found negative was the fact that to be able to shower you have to reserve a slot in the osen and also you will have to walk uphill from the train station.

Leisure Family

8/10

Excellent

08 Jan 2025

Yong Ju

The meals prepared fell short of expectations and felt quite mediocre given that we paid $1500 for a night.

Leisure Family

10/10

Exceptional

07 Jan 2025

Paul

Another wonderful and relaxing stay

This is my third stay at Ajisai Onsen Ryokan, and my first with my family. I really enjoy coming here for the spacious and comfy room, relaxing private onsen, tasty traditional dinner and breakfast, and kind staff. Whenever I visit Japan, I try to make a stop here to wind down. Looking forward to booking here again.

Friends_and_family Family

10/10

Exceptional

05 Jan 2025

Sam

Friendly Staff and great food for breakfast and dinner

Leisure Family

10/10

Exceptional

03 Jan 2025

Yuxin

SO PEACEFUL. My family and I especially liked the hot springs. The hot springs were very relaxing, you need to book a time slot for it and then choose a yakata to wear there (it's all free!). You are free to choose from three options: Outside hotspring, indoor hotspring (includes sauna), or both. Everywhere was so clean and the food tasted perfect! 10/10. I would recommend it.

Leisure Family_with_children

10/10

Exceptional

03 Jan 2025

Molly

Wonderful hospitality!

Unparalleled hospitality at this small onsen ryokan. The staff was beyond helpful in preparing for our trip, with thorough explanation regarding arrival and excellent communication. They were super flexible about holding bags before check in and after check out while we explored. The inn is a little tucked away from main restaurants and shops but taxi was easy and cheap and we could walk to the really delightful gora garden and craft house.

They prepared a delicious multi course dinner accommodating a food allergy to gluten, a vegetarian, and teen dietary preferences and an interesting and generous traditional breakfast for our family. The dinner was the best meal we had in two weeks in Japan!

The onsen facilities were so clean and it was a delightful experience. It was easy to sign up for private time for our group in both the evening and morning in both the indoor and outdoor onsen.

Beds were really comfortable (best in our two weeks!) with nice in room amenities including flower tea.

This was such a wonderful experience. We would feel fortunate to return!

Friends_and_family Family

10/10

Exceptional

30 Dec 2024

tamara

This was one of the best stays I've had recently. The staff were very helpful and went out of their way to make our experience great. We ordered room service and it arrived with a smile and a special treat.
The traditional rooms were very clean and were lovely.
The hot springs Onsen were great. We had 2 reserved times for our room and enjoyed a private indoor/outdoor experience.

Leisure Family

4/10

Poor

28 Dec 2024

Hsiao Wei

Poor condition in every aspect

Food was sub-par, then served the same breakfast the 3 days we were there. Dinner was similar situation. Room was very dirty and tiny for 5 of us. Only saving grace was the onsen. Even so, not worth the $1000/night price tag.

Friends_and_family Family

10/10

Exceptional

26 Dec 2024

Reid

Loved our time here. After a night in busy Tokyo, felt rejuvenated by the hot bath, friendly staff, and relaxing atmosphere. First time to Japan for my wife and 3 young kids, the Hakone area and Ryoken plus Onsen experience was a great adventure.

Leisure Family_with_children

10/10

Exceptional

24 Dec 2024

Arman

Dining options were a bit limited, also a bit far from the shops and supermarkets. Other than that, was good and comfortable

Leisure Family

10/10

Exceptional

22 Dec 2024

Barbara

Lovely choice of Onsens. Delicious and lovely breakfast.

Leisure Family

10/10

Exceptional

18 Nov 2024

WIN

Great ryokan experience. Private onsen is perfect. Meals are delicious. Definitely highlight of our japan trip.

Friends_and_family Family

6/10

Pleasant

18 Nov 2024

Ngoc Minh

Overpriced ryokan. Food is so so. Hot bath inside and outside are nice but when we were there, there was a group of young men in the next room they were loud.

Leisure Partner

6/10

Pleasant

29 Oct 2024

Alan

This Ryokan is hard to find and dedicated parking was very unclear. You are then faced with very uneven stone steps which made getting suitcases into the property tricky and a bit hazardous.

The Ryokan is quite dated and not that well maintained. Word of warning - there is no shower in your room. Showers have to be booked along with access to the Onsen.

On a positive note, the outdoor Onsen is very nice and had nice temperature. The indoor ones however are not so good.

Leisure Family_with_children

8/10

Excellent

25 Oct 2024

Robin

This property was beautiful and the onsens were amazing. We loved that the baths were private so that our children could use them as well. We had dinner at the property and it was delicious and quite a treat. Anyone planning to stay should know that this property is not very walkable. It is not only further away than other properties, it is on a hillside. We utilized taxis a great deal. This property was also not clean. There was mold growing on the walls and bugs (mosquitos?) smashed into the walls.

Leisure Family

8/10

Excellent

25 Oct 2024

Amanda

One night stay

We stayed one night and enjoyed the onsen facilities very much. The room is traditional so this is a Japanese tatami mat room with futon cushions, not a western style bed. This might take some getting used to for western travelers. You reserve your onsen time upon arrival and you can go back for more time in the evening and morning. We didn’t know you could reserve a dinner service but only in advance so we just had the room service dishes available which were very good. This is a very quiet and traditional experience.

Partner

10/10

Exceptional

09 Oct 2024

Lori

This traditional ryokan was beautiful and peaceful. They responded quickly. The food was amazing and the outdoor onsen was in a lovely lush setting.

Leisure Partner