Hakone Ryouriyado Ryokan Kyuan

Japan , Kanagawa
HAKONE, 1297 248 Ninotaira Hakone Machi Ashigarashimo Gun
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100 reviews shown

10/10

Exceptional

07 Mar 2026

Cristian

Very traditional experience. High quality food. Nice onsen.

Family

10/10

Exceptional

06 Mar 2026

Cagla

We stayed in a private open-air villa and had an amazing time. The staff were very helpful and friendly, and the food quality was excellent. It was a perfect traditional Japanese experience.

10/10

Exceptional

01 Mar 2026

Jake

The traditional ryokan vibes and two baths lead to an incredible experience. The staff were fantastic. The meal was lovely.

Partner

10/10

Exceptional

26 Feb 2026

Victor

The onsen and food were fabulous. Staff very helpful and nice

10/10

Exceptional

17 Feb 2026

Pacey

Great staff and amenities

Partner

8/10

Excellent

11 Feb 2026

Ting

The facility and staff were wonderful. They have a public bath separated by men and women with all the amenities you would need, the baths aren’t big probably wouldn’t fit more than 3-4 people at a time. But due to many rooms having their own bath plus the private ones we can reserve it is never crowded. Only once did I see another guest using the bath when I went during my 2 night stay. The service was great, most staff spoke enough English communication was no problem. The room was roomy and had a wonderful view of the surrounding mountain area. The food was the only thing that I thought was mediocre, it was well presented but the food itself was pretty basic and the same every morning and night so if you’re staying for more than 2 nights be prepared to eat the same food for each meal. I was a solo traveler and during dinner they put me in a private stall it was nice to have a little area to myself. Overall a wonderful experience!

Leisure Self

10/10

Exceptional

07 Feb 2026

Sheng

Excellent

Leisure Family_with_children

10/10

Exceptional

03 Feb 2026

Jessica

Absolutely amazing. We booked the villa with private indoor and outdoor onsens and the space was fantastic. Like a little house, a living room, bedroom, bathroom, bath area next to the indoor onsen, outdoor deck with onsen, and a little patio kind of area outside the living room. Extremely clean and cozy, and the staff made us feel so welcomed immediately. They prepared little honeymoon surprises like a letter, a dessert, and were so sweet always. The food was wonderful and so delicious, we loved having specific dining times and even breakfast was so satisfying. We chose the Japanese breakfast and it was sooo yummy. Everyone working there is so kind, helpful, and there seems to be a lot to do! It is also right in front of the bus stop, super convenient. We took it from Hakone-Yumoto and then took it to Odawara to catch the Shinkansen. Thank you so much for making our honeymoon and first Christmas as a married couple so special. We can’t wait to come back one day!

Leisure Partner

10/10

Exceptional

02 Feb 2026

Charles

We loved our stay. Dinner was amazing and the property was gorgeous! The villa we stayed in was like a dream and the attached bath was perfect!

Leisure Partner

10/10

Exceptional

18 Jan 2026

Dwayne

Staff was excellent, food was amazing. The shuttle was very convenient. My room was very clean, traditional and quiet. I went in January and my room was warm and cozy.

Leisure Self

8/10

Excellent

17 Jan 2026

Angela

I stayed here for a night and it was an amazing experience! I had a room with a private outdoor open-air bath which runs 24/7. With the stay I also had dinner and breakfast. The staff were very courteous, spoke very good english, and even gave us a tour of their amenities & facilities. The dinner tasted great, however, it took extraordinarily long. What could've been a one hour kaiseki meal turned into two hours, with probably one hour of waiting most likely due to the large number of people they needed to serve. The breakfast was quick and easy though. Beyond this, the staff are very polite and I would definitely recommend and come back here again!

Leisure Family

10/10

Exceptional

11 Jan 2026

Max

The food, facility, and staff were all top notch!

10/10

Exceptional

01 Jan 2026

Judith Prochaska

tranquil setting walkable to art museums, lovely indoor/outdoor onsen, outstanding food, kind staff

Leisure Family

6/10

Pleasant

29 Dec 2025

Gregory

Tired place marginal food cold halls

10/10

Exceptional

28 Dec 2025

Brian

We're so glad we stayed here for our first Roykan experience. We booked a villa and had an indoor + outdoor private onsen to use when we needed. The staff were amazing, check in wad a breeze and all our meals were excellent.

Leisure Family

10/10

Exceptional

28 Dec 2025

Junxia

The staff is very helpful. Excellent services.

Leisure Family_with_children

10/10

Exceptional

08 Dec 2025

Christian

The staff was extremely courteous, and the food was excellent. The private villa was very nice, definitely one of the highlights of our trip.

Leisure Partner

6/10

Pleasant

07 Dec 2025

Darren

The exterior of the Ryokan was under construction and was completely covered in scaffolding. When checking in there was construction noise which really disrupted the pleasantness of staying here. I was not informed of the construction. One of the onsens was also closed! The Ryokan is nice but the construction and closures really affected my enjoyment of my stay

Leisure Partner

10/10

Exceptional

04 Dec 2025

Christina

Excellent staff, beautiful traditional inn, delicious meals, and relaxing personal onsen and rooms. Highly recommend to all. Would go back on a future trip.

Leisure Partner

6/10

Pleasant

01 Dec 2025

Tracey

This was my least favorite hotel of our stay in Japan. The property is under renovation, however, it still felt very dated and smelled a little off. Also, a very weird check in experience.

Both breakfast and dinner were great though!

Partner

10/10

Exceptional

27 Nov 2025

Arul Manohar

Great stay, recommend fully for hot spring onsen stay!

Leisure

10/10

Exceptional

23 Nov 2025

thomas

Staff was soooo attentive and nice
The Private Onsen in the room was the best experience i’ve ever had
wish i could go back very soon

Leisure

8/10

Excellent

23 Nov 2025

William

Excellent location and views. Property was under construction which was unfortunate as that was a big draw to staying at the ryokan. There was a miscommunication or misunderstanding that resulted in an approximately $25 late check out time after we removed our bags from the room 30 minutes after the apparent check out time which after a only a one night stay left a bad last impression.

Leisure Partner

10/10

Exceptional

20 Nov 2025

Dang

Authentic Japanese living room and bedroom, excellent Kaiseki dinner and Western & Japanese breakfast, private Onsen bath, excellent service…

Partner

8/10

Excellent

14 Nov 2025

Charles

Everything was very nice, food, onseng, clean and large room.
The hotel was being refurbished, only reason why I didn’t give the highest rate.

Partner

10/10

Exceptional

11 Nov 2025

Mark

Gorgeous room and super friendly staff

Leisure Partner

10/10

Exceptional

10 Nov 2025

Brenda

Staff friendly and the rooms are clean , convenient location

Self

4/10

Poor

10 Nov 2025

Kay

The stay was lovely made special by the meal on 1st night , but had a terrible experience. Despite agreeing the price through hotels.com the hotel inisisted I pay another persons worth of costs on arrival or leave (not poss with a smal child after 10 hours travelling and nothing locally available). Their website is also misleading

8/10

Excellent

09 Nov 2025

Gavin

3-Star hotel but you pay closer to a 5-star price. Be mindful that despite the price point, this is still 3-star hotel.

The pros are the gorgeous rooms (we stayed in the Traditional Japanese corner room in the main building), the friendly staff, and the high quality menu ingredients.

The hotel does feel a bit dated, but depending on your expectations from a Ryokan from the late 19th century, this is not a major concern. It is also currently undergoing renovations, which seem to be done intentionally to retain as much of the old charm as possible.

The staff were very kind and genuine. Limited English and some confusion during check-in (given the wrong room) but overall we were very pleased with the staff. Unclear if Expedia is the reason we were originally given the wrong room or of this was the fault of the property, but the staff made it right promptly, which was a huge relief for us. Maybe call ahead to confirm you’re getting the room pictured?

The private onsen was pleasant.

Leisure Partner

10/10

Exceptional

08 Nov 2025

Phillip

Location was nice and isolated. Private onsen deck was nice and quiet. Our only close neighbours were the giant spiders and other small hakone residents

10/10

Exceptional

07 Nov 2025

Jordan

Very comfortable and spacious accommodations with traditional Japanese decor and a spa bathroom. It was a relaxing stay with welcoming staff. The onsen and meals make it worth choosing Mikawaya.

Leisure Self

10/10

Exceptional

05 Nov 2025

rie

One of the best hotels ive ever stayed. The hotel has the most wonderful staff and beautiful interior and baths.especially the manager was very nice and she gracefully welcomed us.

8/10

Excellent

01 Nov 2025

Jane

Friendly staff. Beautiful traditional room with private onsen.

Partner

10/10

Exceptional

29 Oct 2025

DeNiya

⭐️⭐️⭐️⭐️⭐️ 5/5 – A Truly Unforgettable Ryokan Experience

Our stay at Hakone Kowakien Mikawaya Ryokan was absolutely wonderful from start to finish. The atmosphere perfectly captured the charm of a traditional Japanese inn — peaceful, elegant, and deeply relaxing.

The kaiseki dinner and Japanese breakfast were both incredible — beautifully presented, full of flavor, and a true highlight of our trip. Each dish felt thoughtfully prepared with seasonal ingredients and artistic presentation.

We enjoyed both the private onsen and the public baths, which were immaculate and soothing with the surrounding nature views. The private bath experience was especially special — serene, quiet, and rejuvenating after a long day of exploring Hakone.

The staff were kind, attentive, and made us feel truly welcome. Every detail, from the check-in to the evening yukata service, reflected genuine hospitality and care.

If you’re looking for an authentic ryokan stay that combines comfort, tradition, and incredible cuisine, Hakone Kowakien Mikawaya Ryokan is perfect. We can’t recommend it enough — it’s an experience we’ll always remember.

Leisure Family

10/10

Exceptional

29 Oct 2025

Deandra

Great location. Close to the Hakone loop and all the staff were polite!

Partner

4/10

Poor

26 Oct 2025

MICHELLE CASTRO

We booked this ryokan for one night of our honeymoon, based on Expedia's images and positive reviews. The room was generous in size, and it was special to have a private onsen. However, the annex building had a noticeable damp or mold smell, and the hallways had damaged finishes and spiderwebs. The kaiseki dinner was served in a windowless hall, rather than a room with views. Overall, the hospitality in terms of cleanliness and staff attentiveness felt below the standard we experienced at other accommodations in Japan. The property's images and reviews suggested a higher level of quality and atmosphere than what we encountered, and it did not meet our expectations given the price paid.

Business_and_leisure Partner

10/10

Exceptional

16 Oct 2025

Charlotte

Our stay here was magical. The staff were attentive and helpful. The area was so beautiful and peaceful surrounded by forest. The public onsen was empty both times we used it so actually quite private and so relaxing!! The hotel were so kind and decorated our room for our honeymoon. The food was sublime, I would definitely recommend getting dinner, and our special fruit plate was such a sweet touch. Wearing the traditional dress and staying in the paper walled rooms felt so authentic and made our honeymoon so special. THANK YOU SO MUCH!! ❤️‍🔥

Leisure Partner

10/10

Exceptional

12 Oct 2025

Dmitrii

Our stay was wonderful and we are already planning to return here again!

10/10

Exceptional

10 Oct 2025

Mohamed

Traditional japanese hotel (the oldest 8n the area) but well maintained with top notch souper and aslo breakfest. Onsen on site. Highly recommended!

Leisure Self

10/10

Exceptional

09 Oct 2025

Laura

We got the room with the private onsen spa. We had just gotten engaged and the room and facilities were absolutely gorgeous and romantic. Everything was very clean and aesthetic, and the staff was very helpful. Would love to come stay again in the winter, or at least when the facade is finished!

Partner

10/10

Exceptional

29 Sep 2025

Adam

We loved our stay. It was very clean and very peaceful with gorgeous Mountain View’s and spacious rooms

Leisure Partner

10/10

Exceptional

27 Sep 2025

Majid

Spa was great

Family

8/10

Excellent

26 Sep 2025

Marilyn

The onsen was not functioning during our stay which was disappointing but otherwise Service was good.

10/10

Exceptional

25 Sep 2025

Blair

Clean authetic ryokan experience in a great location to do the hakone loop

Leisure Partner

10/10

Exceptional

17 Sep 2025

Leonard

It was a relaxing area especially having your own villa. Wish i stayed longer to explore the area but def would have booked for 2 or more nights instead of 1. I did enjoy the peace n quite and the food served.

Leisure Friends

10/10

Exceptional

14 Sep 2025

Joshua

Onsen was excellent and food is great. The staff were so welcoming and friendly and spoke English well. The massages offered are also a great find and great for couples. It was super convenient, as they come straight to your room. They offer taxi drop off to Odawara station so just ask.

Partner

10/10

Exceptional

13 Sep 2025

JIE YING

The hotel is beautiful and the in room onsen shower area is just so zen!

Leisure Family

10/10

Exceptional

08 Sep 2025

Seda

A great stay!

The food is absolutely amazing, the staff are very friendly, a local bus conveniently passes right buy it, they have a free shuttle to take to Gora which is the rope way station is. Their bath was slightly underwhelming but they have an option to use another public bath for free (5 minutes away). The room was clean and comfortable. It’s in a calmer and quieter area if that’s what you are looking for. Not much to do after dinner but very peaceful.

Friends_and_family Family

6/10

Pleasant

03 Sep 2025

Mrs Andrea

It was not very clean but it was ok. The welcome was not very good but the food was very good

Leisure

8/10

Excellent

29 Aug 2025

Benny

Overall good but not as I expected. One of my family member had to leave early. They did not offer any extra meal portion to remaining family. Even though hotel already charge for the dinner. I am not returning.

Leisure Family

10/10

Exceptional

25 Aug 2025

Jagdeep

We had a great stay at this hotel. It is right on a bus route with the stop right in front of the hotel. The included dinner and breakfast was also amazing, with traditional and western options for breakfast. Try the Hakone loop bus, boat, rope line (ie gondola) and cable car attraction when you’re staying.

Leisure Family

10/10

Exceptional

25 Aug 2025

Martin

Wonderful stay in an authentic ryokan with a long history. Property is visibly aged but generally extremely well kept and provides a top-quality yet very traditional ryokan experience. Food was excellent, staff mostly spoke very good English and were extremely friendly and helpful.
Property is a little out of the way but has a bus stop right outside for going in both directions. It is also a short walk to catch a different bus to Gora.

Leisure Family

10/10

Exceptional

27 Jul 2025

Laurin

Beautiful property. Hot springs were very nice and meals were out of this world.

Leisure Family

10/10

Exceptional

26 Jul 2025

Patrick

Staff were the best in service and attention to detail. Main building had some construction ongoing as of 7/2025, but stayed in villa separate from main building. Villa was traditional in all aspects including tatami floors and sliding doors. Breakfast and set dinner meals were excellent providing variety of Japanese flavors and multiple courses of meals. Villa has indoor and outdoor private onsen. Public onsen was excellent clean and location was only 45 taking local bus from Odawara station to Ryokan.

Leisure Family

10/10

Exceptional

25 Jul 2025

Sandeep

Great first experience at. Ryokan.

Everything was excellent from checkin to checkout. Service was prompt, courteous and high quality. Highly recommend it!

Friends_and_family Family

10/10

Exceptional

25 Jul 2025

Matt

Staff service was outstanding. Room was immaculate and well appointed with amenities. Food was incredible.

Leisure Self

10/10

Exceptional

13 Jul 2025

John

All of it was amazing

8/10

Excellent

02 Jul 2025

Jared

Beautiful surroundings, authentic Japanese experience, wonderful staff.

Leisure Family

10/10

Exceptional

23 Jun 2025

Yue

My dad and I are visiting from China, and this is my first time in Japan —lHakone. From the moment we arrived at Mikawaya, everything exceeded our expectations. We were delighted to experience such authentic Japanese cuisine. The service was thoughtful and attentive. We’re already looking forward to coming back — and when we do, Mikawaya will definitely be part of our trip again. 10/10 experience!!

Leisure Family

10/10

Exceptional

13 Jun 2025

Mary

It was set in a beautiful, lush area with bus access to many outings in Hakone. The hotel is an older one, with some renovations underway, but our room was big with a private bath fed by the hot springs, a definite highlight. Every dinner and breakfast was unique and flavorful. All of the staff was engaging and respectful.

Leisure Family

4/10

Poor

10 Jun 2025

Wai Leong

We were excited to reserve two nights at this ryokan, as we were truly impressed by the beautiful photos posted on Expedia. Unfortunately, some of the photos turned out to be quite misleading. While the listing did mention that the property is over 100 years old—a detail we admittedly overlooked—it became clear upon arrival that the property is a little dated.

Some areas of the carpet showed noticeable wear and tear, and we even spotted spider webs on the ceiling and in corners of the hallways, which was disappointing.

One particularly surprising moment was when we returned from a day trip, carrying two handfuls of trash from our journey. Since it had been a rainy day and we’d been picking up drinks and snacks while driving, we hadn’t found a place to dispose of the trash earlier. I approached the front desk for assistance, only to be told to discard everything in the small bin inside our room. This response felt dismissive, especially considering the standard of hospitality typically expected at a ryokan.

Dinner is usually something I look forward to at traditional inns like this, but I have to say the meals were just average—definitely not something I’d rave about. If you’re driving up the mountain, you might find better dining options elsewhere.

That said, the mountain view from our room was absolutely stunning and definitely a highlight of the stay.

Overall, I’m sorry to say that the experience didn’t quite live up to expectations, especially given the price we paid.

Leisure Partner

10/10

Exceptional

06 Jun 2025

Isa

The property is beautiful, the experience is great and the staff is always making you feel welcome. This was my favorite stay of my trip. I will definitely come back.

Leisure Partner

10/10

Exceptional

02 Jun 2025

Caitlin

Beautiful property. Fantastic dinner experience

Leisure

10/10

Exceptional

20 May 2025

Jose

Loved the private onsen. The dinner provided was outstanding

Leisure Friends

10/10

Exceptional

20 May 2025

XIAOHANG

A showcase of Japanese hospitality. Beautiful hotel in a tranquil setting, exquisite cuisine, convenient shuttle bus, super helpful staff, we enjoyed every minute of our stay.

Leisure Family

10/10

Exceptional

18 May 2025

Chi-Chao

Very nice ryokan in privately
Great natures staffs very kind. Out door bath is wonderful.

10/10

Exceptional

02 May 2025

Heidi M.

We had a long travel day the day prior so having our own private onsen to relax in along with the traditional meals was a lovely way to start our tour of this beautiful country.

Leisure Partner

10/10

Exceptional

29 Apr 2025

Rachel

Absolutely INCREDIBLE Ryokan and onsen. The staff were so kind and helpful, the property is stunning. It was a perfect way to wind down from Tokyo. Definitely get the dinner option if available, the food was fantastic!

Leisure Self

10/10

Exceptional

28 Apr 2025

Charlene

It is a beautiful hotel with nice mountain views and a beautiful garden. Food, onsen, and services are all excellent.

Family

10/10

Exceptional

26 Apr 2025

Mary Jane

First time at an onsen. We live near Banff,AB so have hot springs too but from the time we arrived, the service was amazing! A doorman carried our luggage up 2 flights of stone steps from the road where our shuttle dropped us off. We were asked to remove shoes and given tea and a mochi. Due to my milk allergy and my hubby not eating raw meat such as sushi, they went over our meals line by line and took such great care of us!

The room was huge, our luggage was delivered to our room within 15 minutes and we had a gorgeous view of the cherry blossoms and mountains! Waking up to the sound of birds chirping and the air is so fresh!

I love the tranquility and our stay included breakfast and dinner which were served with utmost hospitality and quality. I dropped a chopstick on the floor and had a new one within 20 seconds. I didn’t flag anyone down. They also arranged for our luggage transport to the next hotel and the outdoor onsen was lovely. I didn’t want to leave after the insanity of Tokyo city! Thank you to all the staff and those who manage this facility for making our stay fantastic! For a building that’s 140yo, you have struck the balance of preserving the old with the new! We love you and hope to see you again!

Leisure Partner

8/10

Excellent

24 Apr 2025

Louise

I loved the traditional stay. Lovely staff.
I do think the accommodations were overpriced.
The food was good but both mornings my hot breakfast was cold.
Just make sure you don’t mind being far from other places.

Leisure Partner

10/10

Exceptional

17 Apr 2025

Tara

Beautiful, delicious,

This ryokan is so beautiful, so luxurious, so simple and hospitable. The rooms are gorgeous and the views are better. The onsen is so inviting and clean. The staff! The staff is incredible. I wish we could have stayed her more than one night. And the food! There are no words! The food! I am so glad we found this place. We visited for one night in

Friends_and_family Family

10/10

Exceptional

16 Apr 2025

Alexandra

Absolutely gorgeous property! So clean and comfortable and the hospitality was top notch. Best part was the view of the mountains from our room! If you are looking for a break in your Japan trip to relax and unwind, this would be the place.

Leisure Family

10/10

Exceptional

12 Apr 2025

Agnes

Friendly staff, clean, delicious food and a nice, warm private Ryokan that you can reserve. You also get your own Yukatas to walk around in if you wish☺️

Leisure Partner

10/10

Exceptional

12 Apr 2025

Hai Peng

Excellent premise. Quiet, great services.

Leisure Family_with_children

10/10

Exceptional

11 Apr 2025

Forest

The onsen experience was absolutely amazing and the staff were all so lovely and hard working. The food was also delicious!

10/10

Exceptional

08 Apr 2025

Gerardo

Check in it’s a little long

10/10

Exceptional

06 Apr 2025

Ruben

A Truly Memorable and Authentic Japanese Experience

Our stay at Hakone Kowakien Mikawaya Ryokan was nothing short of incredible. From the moment we arrived, we were warmly welcomed by the staff, whose kindness, attentiveness, and genuine friendliness made us feel right at home. They went above and beyond to ensure our comfort and were always willing to help with anything we needed.

The room was beautiful—spacious, peaceful, and perfectly in line with the traditional Japanese aesthetic we were hoping to experience. From the tatami floors to the yukata robes and the relaxing onsen, every detail was thoughtfully presented and added to the authenticity of our stay.

This ryokan is a perfect blend of hospitality and tradition, and we left feeling refreshed, grateful, and already planning a return visit. Highly recommended for anyone looking to immerse themselves in Japanese culture and receive exceptional service along the way

Leisure Family

10/10

Exceptional

30 Mar 2025

Hannah

5 out of 5

It was good. Just no touch pay like the USA unless you’re staying at its sister location then they do. Anyway good service, food and experience for a 5 star Ryokan.

Self

10/10

Exceptional

24 Mar 2025

Mary-Lou

Beautiful and traditional. We had the outside onsen room and it was so cozy

Leisure Partner

10/10

Exceptional

18 Mar 2025

Yuchen

This ryokan is very conveniently located beside a bus stop, which makes transportation easy around the hakone area. They also have a shuttle bus to gora station. We had the room with private onsen, it was so amazing we were speechless! Our half board included kaiseki dinner with crab and japanese style breakfast, which are also 10/10. The whole experience was delicate, the service was attention to detail oriented. The only thing I wish they could improve would be the noise while dining, the sound of the staff walking and handling the plates, as well as one particular staff talking very loudly.

Leisure Partner

10/10

Exceptional

17 Mar 2025

Eric

Onsens were too hot and having the sink attached to the toilet took some getting used to but its a nice hotel.

Leisure Self

10/10

Exceptional

01 Mar 2025

I would give this 6 stars! The theme of the ryokan took us back to retro Japanese era. We enjoyed the indoor and outdoor baths to the fullest. We will definitely plan to come back

Leisure Friends

8/10

Excellent

07 Feb 2025

Wilson

I really enjoyed the rooms at the property. The Ryokan style rooms with paper screen sliding doors and tatami mats made the room feel comfortable as well as the western style beds. The meals were served in the dining hall. Overall the property is quite nice and we felt welcomed on check in and during our stay.

Leisure Family

8/10

Excellent

23 Jan 2025

Abella

across bus stop

10/10

Exceptional

20 Jan 2025

Ethan

Very cozy stay

10/10

Exceptional

02 Jan 2025

Jared

Private onsen was amazing and the food was delicious!

Leisure Partner

10/10

Exceptional

11 Dec 2024

Marcos

Great value for the price. Only wish they offered earlier transportation services in order to have a head start on the day

Leisure Partner

10/10

Exceptional

01 Dec 2024

Sanjeev

Beautiful stay in a beautiful ryokan with traditional but comfortable decor and furnishings. The staff, the service, the food, the onsen were all superb and we especially loved our spacious suite with amazing views of the countryside!

Leisure Partner

6/10

Pleasant

22 Nov 2024

Patrick

A lovely Ryokan experience, great food, free alcohol in the evening, friendly staff, but a little bit too expensive.

Leisure Partner

10/10

Exceptional

18 Nov 2024

Matthew

This is a wonderful, magical trip back in time.
The staff is truly dedicated and attentive, and the onsen is terrific.

2/10

Poor

12 Nov 2024

Teresa

WORST ONSEN EVER!!!

I’ve been to several different onsen in Japan and this is THE WORST one.
Atmosphere was good from outside but as soon as I try to walk in into to my room which was located on 1st fl it started to smell in the hallway like a sewer. I can see they were trying to cover ip with somekind of aroma.
Once I walked in to my checked room #100
It stinked like pee all over the room. They had air purifiers that made worst so we turned it off. Went to dinner and came back but still had the stinkyness in the bathroom. Not to mention Broken hanksink faucet too.
Went to front desk and complaint to change room but they refused to because they were booked completely, only taking about aroma aroma…
Spent well enough $550 / night fir the worst ever onsen and got treated this way.
DO NOT RECOMMEND to this onsen. I say again DO NOT RECOMMEND.

Partner

8/10

Excellent

11 Nov 2024

Kate

Dinner was great (pleasant surprise) and it was lovely to have a small hot springs bath/tub off the deck of our room. Bus was our only option, really, that far up the hill - so would plan some cushion into your day for that when getting around.

Leisure Partner

8/10

Excellent

10 Nov 2024

Pierre-Jerome

Stayed in the main building of this Ryokan from the 19th century. Large room, beautiful view and surroundings. Very charming and conveniently close to a bus stop. There is also a free shuttle.

Food was wonderful and plentiful, and the staff was able to accommodate for my shellfish allergies.

There are some minor downsides, the bathroom I had, with a bath that has a hot spa faucet (not a full private onsen which some rooms/villas on the property have) did have some dark spots. Similarly the self-serve coffee room while nice feels lower end in quality for the price. Drinks at dinner cost extra (no big deal, just weird it is a separate cost), there is a self-serve free happy hour at 9pm but at that point I was in a food coma with no desire for more drink, so it felt like a wasted perk. Overall, a unique experience but one's expectations should align with the age of the property.

Leisure Self

8/10

Excellent

03 Nov 2024

william

felt old and dusty.

Leisure

10/10

Exceptional

29 Oct 2024

Qianjun

The private onsen was very nice and food was superb.

Leisure Partner

10/10

Exceptional

12 Oct 2024

Joseph

It was great, albeit slightly old facilities.

Leisure Self

10/10

Exceptional

12 Oct 2024

marcia

We had the superior room with private onsen. While we did not have the beautiful patio view of our friends on the upper floors, the first floor offered private decks with the onsen we used 5 times in one day. It has fencing around for privacy but the stars shone bright at night from the onsen. Outdoor shower as well. Loved the traditional floors, Japanese attire provided for us to use indoors, at all meals, and in the huge extensive gorgeous garden. Indoor ryokan common area shoes and bathroom shoes as well were provided. I thought the kaiseki meals might leave us hungry and be too small like artistic French food. Not at all! While it was gorgeously presented in several rounds, by the end we were absolutely completely and utterly stuffed at both our breakfast and dinner meals both days. All 4 of us were blown away by the quality and amount of food. When breakfast rolled around, we were not yet hungry as we ate so much in the private Ryokan dinner. Yet we finished our breakfasts anyway to honor the chef and fully enjoy this kaiseki presentation. On a different note, there was certainly some street noise as the Ryokan is close to the road, but not a big deal. Easy access to the bus outside the Ryokan was helpful, plus they had a free shuttle from the Gora station. Photos on their website showing the shuttle stop and directions to is from the station were spot on. Staff was super helpful while not all spoke English or very well. Google translate is great.

Leisure Friends

10/10

Exceptional

03 Oct 2024

Laura

Great spa hotel

Amazing hotel, wonderful food! Great private hot tub. Loved the outdoor shower.

Self

10/10

Exceptional

12 Sep 2024

Rebecca