HB
Half Board
Usually includes breakfast and one additional meal.
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9.6/10Excellent118 Reviews
Cleanliness9.8/10 9.8
Service9.6/10 9.6
Comfort10.0/10 10.0
Condition9.6/10 9.6
Neighborhood9.4/10 9.4
Amenities9.6/10 9.6
See all ratings- Hotels with spa
Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Hakone Suishoen
With a stay at Hakone-Suishoen in Hakone, you'll be within a 5-minute drive of Hakone Kowakien Yunessun and Hakone Open Air Museum. This spa hotel is 4. 8 mi (7. 7 km) from Hakone Shrine and 4. 8 mi (7. 8 km) from Lake Ashi.
Pamper yourself with a visit to the spa, which offers body treatments and facials. Additional amenities at this hotel include complimentary wireless Internet access and concierge services. Featured amenities include complimentary newspapers in the lobby, a 24-hour front desk, and luggage storage.
A train station drop-off service is provided at no charge, and free self parking is available onsite. At Hakone-Suishoen, enjoy a satisfying meal at the restaurant. Wrap up your day with a drink at the bar/lounge. A complimentary full breakfast is served daily from 8:00 AM to 10:00 AM.
Treat yourself to a stay in one of the 23 guestrooms, featuring private spa tubs. Complimentary wireless Internet access is available to keep you connected. Private bathrooms with separate bathtubs and showers feature deep soaking bathtubs and complimentary toiletries. Conveniences include safes and minibars, and housekeeping is provided daily.
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Located in Hakone (Kowakudani), Hakone Suishoen is within a 15-minute walk of Hakone Kowakien Yunessun and Hakone Open Air Museum. This spa hotel is 4.8 mi (7.8 km) from Lake Ashi and 3.9 mi (6.2 km) from Hakone Hot Springs.
Treat yourself to a stay in one of the 23 guestrooms, featuring private hot tubs. Complimentary wireless internet access is available to keep you connected. Private bathrooms with separate bathtubs and showers feature deep soaking bathtubs and complimentary toiletries. Conveniences include safes and minibars, and housekeeping is provided daily.
Featured amenities include complimentary newspapers in the lobby, a 24-hour front desk, and luggage storage. A train station drop-off service is provided at no charge, and free self parking is available onsite.
Popular amenities
Free WiFi
Parking available
Dining services
Concierge
Spa
Entertainment
Non-smoking
Transportation services
Check-in and check-out
Check-in from
3:00 PM
Check-in until
8:00 PM
Check-out until
11:00 AM
Minimum check-in age
18
Hotel policies
No elevators
Unicode Support true
Professional property host/manager
Property does not offer onsite COVID-19 testing
Property does not require health documentation at check-in
Pets not allowed
Service animals are allowed
Important information
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Property Alerts
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.
We have included all charges provided to us by the property.
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You need to know
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
- Guests with tattoos are not able to use the onsite public bathing facilities.
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Special Instructions
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. Half Board meals are not included in the Half Board rate for children age 12 and younger. Guests may bring their own food for children age 12 and younger, or pay for their meals at the property. Japanese futons are provided based on the number of adults in the reservation. Guests booked in Half Board rates must check-in by 7 PM to receive dinner.
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Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards
- Safety features at this property include a fire extinguisher
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
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Minimal age
18
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Spoken Language
Japanese
Nearby attractions
Okada Museum of Art
0.3 km / 0.2 mi
Hakone Kowakien Yunessun
0.6 km / 0.4 mi
Chisuji Falls
0.8 km / 0.5 mi
Hakone Open Air Museum
1 km / 0.6 mi
Hakone Gora Park
1.4 km / 0.9 mi
Hakuundo Chaen
1.7 km / 1 mi
Hakone Museum of Art
1.8 km / 1.1 mi
Miyagino Hayakawa Breakwater Cherry Blossoms
2.4 km / 1.5 mi
Sengokuhara Onsen
2.7 km / 1.7 mi
Ōwakudani
3.1 km / 2 mi
Pola Museum of Art
4.4 km / 2.7 mi
Hakone Ropeway
4.5 km / 2.8 mi
Hakone Yunohana Golf Course
4.7 km / 2.9 mi
Hakone Venetian Glass Museum
6.2 km / 3.8 mi
Hakone Hot Springs
6.2 km / 3.9 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Total number of rooms: 23
- hotel
- Wheelchair-accessible
- Car park
- 24-hour reception
- Check-in hour
- Check-out hour
- Wi-fi
- Valet parkingExtra charge
- Room serviceExtra charge
- Babysitting serviceExtra charge
- 24-hour securityExtra charge
Show 22 more facilities & services
- Bellboy service
- Hotel safeExtra charge
- Lift accessExtra charge
- ShopExtra charge
- Garden
- Terrace
- Concierge
- Newspapers
- Luggage room
- Bar
- Restaurant: 1
- Smoking areaExtra charge
- Sauna
- Hot tubExtra charge
- MassageExtra charge
- Spa treatments
- Spa centreExtra charge
- Breakfast
- Non-smoking establishment
- Minimum check-in age: 18
- GolfExtra charge
- Golf practice facilityExtra charge
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
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SUITE LUXURYSUITE • LUXURYSUI.LX
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- LUXURY
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHakone Suishoen
SUITE LUXURY
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- LUXURY
Adult and child limits apply within the room's total guest limit.
Room code: SUI.LX
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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TWIN COMFORTTWIN • COMFORTTWN.OM
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- TWIN
- View / characteristic
- COMFORT
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHakone Suishoen
TWIN COMFORT
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- TWIN
- View / characteristic
- COMFORT
Adult and child limits apply within the room's total guest limit.
Room code: TWN.OM
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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SUITE COMFORTSUITE • COMFORTSUI.OM
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- COMFORT
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHakone Suishoen
SUITE COMFORT
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- COMFORT
Adult and child limits apply within the room's total guest limit.
Room code: SUI.OM
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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SUITE STANDARDSUITE • STANDARDSUI.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHakone Suishoen
SUITE STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: SUI.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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SUITE JAPANESE ROOMSUITE • JAPANESE ROOMSUI.JE
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- JAPANESE ROOM
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHakone Suishoen
SUITE JAPANESE ROOM
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- JAPANESE ROOM
Adult and child limits apply within the room's total guest limit.
Room code: SUI.JE
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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SUITE JAPANESE ROOM WITH SHARED BATHROOMSUITE • JAPANESE ROOM WITH SHARED BATHROOMSUI.JE-FH
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- JAPANESE ROOM WITH SHARED BATHROOM
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHakone Suishoen
SUITE JAPANESE ROOM WITH SHARED BATHROOM
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- JAPANESE ROOM WITH SHARED BATHROOM
Adult and child limits apply within the room's total guest limit.
Room code: SUI.JE-FH
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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SUITE TWO BEDSSUITE • TWO BEDSSUI.2B
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- TWO BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHakone Suishoen
SUITE TWO BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- TWO BEDS
Adult and child limits apply within the room's total guest limit.
Room code: SUI.2B
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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SUITE KING SIZE BEDSUITE • KING SIZE BEDSUI.KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHakone Suishoen
SUITE KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: SUI.KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Hakone Suishoen
50
reviews shown
Taylor
Absolutely amazing experience. The meals were tremendous and the stay so relaxing for the family. Would highly recommend
Kiky
We spent two very relaxing nights at the Hakone Suishoen and made great use of the private onsen in the room. We had kaiseki dinner for both nights because one of our kids was younger than 10 and was not allowed the Teppanyaki dinner.
Staff:
Overall, the staff welcomed us very warmly and also put in their effort to make our stay very enjoyable. Most of the staff could speak English as well, so it's not a problem if you don't speak Japanese.
Food:
What can I say, both the Japanese breakfast and Kaiseki dinner were top notch and were very satisfying. One minor thing I would comment on is that the food tends to get similar if you stay more than one night and choose the same type of meal. They tried to make it slightly different, though.
Onsen:
The private onsen in the room was very wide and could fit my family of four comfortably. I also went to the public onsen and used the facilities there (the sauna was very hot, and good!).
Thank you, Hakone Suishoen, for making our first ryokan experience a very wonderful one. We will definitely be coming back.
Staff:
Overall, the staff welcomed us very warmly and also put in their effort to make our stay very enjoyable. Most of the staff could speak English as well, so it's not a problem if you don't speak Japanese.
Food:
What can I say, both the Japanese breakfast and Kaiseki dinner were top notch and were very satisfying. One minor thing I would comment on is that the food tends to get similar if you stay more than one night and choose the same type of meal. They tried to make it slightly different, though.
Onsen:
The private onsen in the room was very wide and could fit my family of four comfortably. I also went to the public onsen and used the facilities there (the sauna was very hot, and good!).
Thank you, Hakone Suishoen, for making our first ryokan experience a very wonderful one. We will definitely be coming back.
Brian
So amazing
This was without a doubt the most Lux accommodations I’ve ever stayed in and that is saying something. We loved the provided yukatas. The meals were amazing. The place is spectacular. Start to finish. I highly recommend it.
Hin Pang
This onsen stay was a perfect harmony of nature, tradition, and hospitality. If you’re looking for a place to reset your soul, indulge in exceptional cuisine, and be cared for with sincere warmth, this is the place. We left feeling refreshed, grateful, and already dreaming of our return.
Leeling
Beautiful hotel, but it was a bit of a walk from the bus station if you’re going into Hakone. Be sure to call the hotel to have a shuttle pick you up from the nearest shuttle stop, which is down the hill from the property. Stuff that was super nice although they didn’t know too much about the tourist bus lines-recommend getting a hug Kone 1 to 3 day pass if you’re staying longer. Property is beautiful, great Japanese breakfast and dinners. They really take care of you – amenities are great in the room, especially with the private onsen. Prices were higher than most because we went during early cherry blossom season. it is like a seven minute walk slightly uphill towards the major bus stop for the tourist attractions. Overall, we had a great experience to stay there – either did not see many children and noise level was kept to a minimum. Definitely would love to stay here again for a romantic getaway.
Haddon
Incredible service/food and the grounds are stunning.
janice
the room was wonderful,large with great bed and all the comforts
dining was terrific
warm atmosphere in the bar with a great bartender
dining was terrific
warm atmosphere in the bar with a great bartender
Adrian
Relaxing
Andrew
This was an amazing onsen and the staff were amazing. Meals were delicious and room was spacious, clean, and very comfortable. Highly recommend for either a weekend getaway or extended trip!
Y.
A great place to enjoy onsen and Japanese food.
jeffrey
Everything was excellent
Tinsay
One of the most beautiful, peaceful, serene hotels we have ever stayed at! Located in area with lots of trees. Private onsen is simply amazing. The Japanese breakfast was the best we have ever had. Highly recommend!
Kevin
Worth every single yen.
Valerie
Amazing ryokan nestled in the forest with impeccable service and one of the best kaiseki dinners we’ve experienced
Michelle
Best stay ever
Amazing ryokan. The best service I've had in my life. They offered a driver for our stay, and made sure we had everything we needed. The kaiseki dinner and breakfast were out of this world. Room was large, clean, and quiet. Loved the private onsen and patio. Definitely worth it!!
Can Biao
Staff, environment, services, food everything is excellent
ANNA
Rude staff. Food sub par.
Sharon
We felt pampered the whole time! The multi-course meals were outstanding and it was special being served our food in a private room at the restaurant. Our room was spacious and comfortable. Overall I would highly recommend this ryokan experience.
Sung
Incredible Ryokan experience. Probably one of the best lodging/dining experiences we’ve had as a family. Highly recommended.
Sanjuanita
Beautiful
Tyler
Loved the service, amazing food and beautiful grounds!
MARI
most wonderful and authentic inn in japan...
it was the most memorable stay. best food served individually with someone catering to us all the time. very authentic beautifully prepared food. teppan yaki was also superb. we got lucky for some one cancelled...
the only problem was 20 stairs to the bed room and the private hot spring. we are voth 70s and was overwhelming first....i think i forgot my clothe in the shower room...is there any way i can get it?
it even snowed and though it was freezing cold, someones from hawaii enjoyed it as a bonus. hope to visit again and stay longer next time...TANK YOU, ALL...
the only problem was 20 stairs to the bed room and the private hot spring. we are voth 70s and was overwhelming first....i think i forgot my clothe in the shower room...is there any way i can get it?
it even snowed and though it was freezing cold, someones from hawaii enjoyed it as a bonus. hope to visit again and stay longer next time...TANK YOU, ALL...
Nicole
Such a treat to get to stay at this amazing property. We particularly enjoyed the private onsen experience and the kaiseki dinner and both the Japanese & Western breakfasts. The service was impeccable, from the restaurant staff to the front desk to the drivers who shuttled us to and from the closest train station. The property is quite close to Gora where the Open Air Museum is located and the Gora station funicular.
Eng Wah Tony
Food is good and staff friendly. In-room onsen is well maintained and clean
Michele
Service and food were excellent. The staff went out of their way to accommodate us.
Cindy
Amazing ryokan stay in Hakone with private onsen. The rooms were spacious and comfortable. Breakfast and dinner were some of the best food we’ve had in Japan. Kimonos were provided to wear for meals. All the staff are super friendly and service was top notch.
Ike
Quality stay with clean spacious room, great food and nice private and public onsen baths
Victoria
Fantastic hotel which welcomed our children very warmly. The hotel and grounds were beautiful, and the food outstanding.
We loved the family room with the private onsen, and it helped make our trip to Hakone.
Ideally located for the Open Air Art park (10 min walk).
We loved the family room with the private onsen, and it helped make our trip to Hakone.
Ideally located for the Open Air Art park (10 min walk).
Sarah Victoria
We had such an incredible stay at Hakone Suishoen. This was the highlight of our two week trip in Japan. I highly recommend staying here while in Hakone.
From the moment you arrive staff are attentive and welcoming. The rooms are beautifully decorated and all the amenities you could possibly need are provided (nespresso coffee, a fridge stocked with drinks/light snacks, pajamas, slippers, traditional Japanese robes (we loved these!), and high quality toiletries). The private onsen was wonderful, clean, and private. The grounds of the hotel are beautiful (pictures can't do it justice!). You are served breakfast and dinner daily (you have the choice of a Western or Japanese breakfast but dinner is only Japanese). All of the food was delicious and felt \"Michelin star\" worthy. We booked massages and the pricing was fair for the quality and duration.
We highly recommend Hakone Suishoen and hope to be back one day!
From the moment you arrive staff are attentive and welcoming. The rooms are beautifully decorated and all the amenities you could possibly need are provided (nespresso coffee, a fridge stocked with drinks/light snacks, pajamas, slippers, traditional Japanese robes (we loved these!), and high quality toiletries). The private onsen was wonderful, clean, and private. The grounds of the hotel are beautiful (pictures can't do it justice!). You are served breakfast and dinner daily (you have the choice of a Western or Japanese breakfast but dinner is only Japanese). All of the food was delicious and felt \"Michelin star\" worthy. We booked massages and the pricing was fair for the quality and duration.
We highly recommend Hakone Suishoen and hope to be back one day!
Lorne
Great staff.
Alexander Ho
Very cosy, excellent food
Margaret W
Hakone Suishoen is an outstanding ryokan and one of our favorite places in the world to stay. From the highly attentive staff to the gorgeous room (with it's own private onsen) and the unforgettable 8-course gourmet dinner in the beautiful restaurant, we could not have loved our time there more. We were very sorry to leave and hope to return one day.
Yimin
Enjoy the stay here! Super friendly staff and love the beautiful heritage of the hotel.
Cynthia
No gym
Nena
Truly incredible experience from start to finish. Service first class, food impeccable and room and grounds picture-perfect. Cannot wait to return.
Verified traveler
One of the best places we have ever stayed. Amazing hotel set in beautiful mountains and gardens. Delicious food and impressive attention to detail including special soap, toothbrushes, slippers and food for our kids. It might be expensive but it is worth every penny.
Verified traveler
The staff are so very polite and helpful. They always put on a smile=) The lobby area is small but the view is really awesome!
The room is with 2 stories, everything is neat and tidy, except a part of the wall was quite stained, we assumed it was from the coffee machine which was placed next to it. The signature part was the private onset bath (on the 2nd story), it was truly awesome, the tank was clean and it is very cosy!
We enjoyed the facilities in the room, we wish to have spent on more night, except the toilet is separated from the shower place, which is downstairs.
We were arranged to have breakfast on the 2nd floor in a compartment at the restaurant. It was really chill and full of tranquillity. We enjoyed the breakfast service so much! Highly recommend if you want to stay away from the common-large-brand-hotel, it's a star and quiet profile hotel
The room is with 2 stories, everything is neat and tidy, except a part of the wall was quite stained, we assumed it was from the coffee machine which was placed next to it. The signature part was the private onset bath (on the 2nd story), it was truly awesome, the tank was clean and it is very cosy!
We enjoyed the facilities in the room, we wish to have spent on more night, except the toilet is separated from the shower place, which is downstairs.
We were arranged to have breakfast on the 2nd floor in a compartment at the restaurant. It was really chill and full of tranquillity. We enjoyed the breakfast service so much! Highly recommend if you want to stay away from the common-large-brand-hotel, it's a star and quiet profile hotel
kiyohisa
立地、サービス、食事、温泉とどれも満足できる内容です。 施設は離れとなっており、階段が多く、足の不自由な方にはお勧めしません。 食事は同ランクのホテルの中でも良い方であり、日本酒の種類も豊富で十分に堪能できました。 温泉は弱アルカリ性単純温泉で、肌がスベスベで、これぞアルカリ性の温泉！という感じ最高です。 硫黄温泉が大好きな私でも小涌谷温泉気に入りました。（箱根で一番は芦之湯温泉）
Nakajima
建物やお部屋、食事が素晴らしかった。五つ星旅館を期待すると、サービスがもう一歩だと感じた。
全体的にスタッフが若く、それ自体は問題ではないが、声が小さく少しおどおどしている印象を受けた。外資系五つ星ホテルの自信に満ちあふれたおもてなしとどうしても比べてしまう。
それから、夕食時にそれなりの銘柄のワインをグラスで注文したが、既にワインが注がれたグラスを持ってきたのは気になった。飲んだことのある銘柄なので中身は間違いなかったと思うが、ボトルの確認も大切なのでは。
全体的にスタッフが若く、それ自体は問題ではないが、声が小さく少しおどおどしている印象を受けた。外資系五つ星ホテルの自信に満ちあふれたおもてなしとどうしても比べてしまう。
それから、夕食時にそれなりの銘柄のワインをグラスで注文したが、既にワインが注がれたグラスを持ってきたのは気になった。飲んだことのある銘柄なので中身は間違いなかったと思うが、ボトルの確認も大切なのでは。
Kumi
夫婦で箱根に来る時はこちらと決めているくらいお気に入りです。最近は個々のサービスの質に幅があり少々残念な所はありますが、皆様上を目指して真面目に取り組んでいる姿勢が感じられ、応援する気持ちになります。お湯♨️の質も最高で大浴場にアイス、コーヒー牛乳、サイダー、小ビールなど大人でもちょっと嬉しくなってしまう気遣いがあり、部屋の冷蔵庫も無料です。また、女性に嬉しいのがドライヤー、クルクル、ヘアーアイロンまであり至れり尽くせりです。窓を開ければ水の音、風が木々を揺らす音、遠くで鳥の鳴き声が聞こえ、道路から少し入っただけですが生活音がない世界に驚きます。深呼吸すると身体の中が浄化されるようです。また、夕食は和会席で目で楽しませるだけでなく食材も素晴らしいです。お出汁も最高でした。主人は前菜にかすてら？って不思議がっていましたが、食べてみてびっくり、ワインに合うと申しておりました。私はココナッツが入っているのかと思っていたのですが、クワイだなんて流石和会席プロは違うなと夫婦で感心しながら食事を楽しみました。そしてデザートですが、多分今までで1番かもしれません。もちろんほうじ茶プリンも美味しかったのですが、モヒート氷練乳フルーツ？のバランスの良さ！素晴らしい👍食後の口の中を一瞬にして爽やかにしてしまう魔法の様でした。朝食の舞茸は一度焼いているのでしょうか？香りが強く、歯応えが良くて、食べる時の想像を超えて来るので2人で相槌打ちながら食事を終えました。
ご馳走様でした。またお伺い致します。
ご馳走様でした。またお伺い致します。
Lap Wai
很漂亮的地方
食物也很用心
食物也很用心
Hiroyasu
最高の料理と宿泊環境でした。また従業員の方々の最高のおもてなしでしたが、予約時からこのホテルの顔のフロント、支配人とやり取りする事がなく、この支配人のホテルにまた泊まりたいとはなりませんでした。この辺りはコストとの見合いもあるでしょうが、高い料金を払ってますので、コンセルジュ始めフロントを強化しないとリピートはし難いと思います。これがふふグループの弱点ですね
Pearl
Overall beautiful property and amazing food but have to take few stars off due to service discrepancy for a 5 start hotel.
-1 star for lacking international phone number that we could communicate pick-up time change when bus schedule delayed.
-1 star because we ask for ice deliver to our room at lobby and ice never came.
-1 start for my hair oil disappear after room cleaning.
-1 star for lacking international phone number that we could communicate pick-up time change when bus schedule delayed.
-1 star because we ask for ice deliver to our room at lobby and ice never came.
-1 start for my hair oil disappear after room cleaning.
KA WO
住宿及食物質素高，職員服務一流，A
Yutaka
日本料理の細やかさが実感できる
料理画ととても美味しい。日本料理のきめ細やかさが実感される。部屋は広く、部屋付の露天風呂は快適。おすすめに値する。
ただ、従業員のサービスにやや難がある。料理は配膳するが、客のオ柚須を見ていない。水やおしゃがほしくても、従業員がいないので、我慢するしかなかった。
ただ、従業員のサービスにやや難がある。料理は配膳するが、客のオ柚須を見ていない。水やおしゃがほしくても、従業員がいないので、我慢するしかなかった。
Fumie
連泊しましたがお料理もスタッフ様の対応も最高でした。料理長ありがとうございました！！
Verified traveler
食事に関して要望を聞いていただいたり、
部屋で過ごす際のリクエストにも対応してもらい今回も快適な滞在になりました。
部屋で過ごす際のリクエストにも対応してもらい今回も快適な滞在になりました。
MINAKO
どのサービスも申し分ないぐらいとても素晴らしい👍
Verified traveler
子連れでの3回目の宿泊でしたが、子供用のベッドガードや個室でのミニベッドなど、用意いただき4ヶ月の息子と一緒に快適に過ごすことが出来ました。
Tetsuro
最高にご飯が美味しい。プライベートが保たれる。
Location & surroundings
Hakone Suishoen
519 9 Kowakudani Hakonemachi, Hakone, Japan
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Hakone Suishoen
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