Mizu No To

Japan , Kanagawa
Hakone Machi, 493-23 Kowakudani, Hakone-machi, Ashigarashimo-gun
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75 reviews shown

10/10

Exceptional

07 Mar 2026

Yvonne

Amazing food, beautiful and well kept rooms, and we loved the private balcony baths.

10/10

Exceptional

07 Mar 2026

Debbie

Enjoyed the large rooms! Love the private onsens! Traditional breakfast and dinner superb! Great accomodation with free shuttle pickup at station and return is very helpful! We will return.

Partner

10/10

Exceptional

06 Feb 2026

Antonio Hoon

Must-go place if you are serous about onsen

10/10

Exceptional

01 Feb 2026

Tateishi

温泉最高でした♨️
朝夕で男湯女湯交代するので全部巡れるのも嬉しかったです！

Leisure Self

10/10

Exceptional

30 Jan 2026

Mike

Clean room, delicious food, great amenities, more affordable compared to other ryokans in Hakone

Partner

10/10

Exceptional

20 Jan 2026

Chielyne

The hotel was incredibly comfortable, clean, and exactly as shown in the photos. After the hustle of Tokyo and Osaka, it was the perfect place to unwind. The room layout was thoughtful, spacious, and designed for real relaxation.

The food was amazing: healthy, fresh, and beautifully prepared. The servers made a genuine effort to speak English, which was very much appreciated, and every staff member we met was warm and welcoming. The airport shuttle was a huge help, especially since the walk up to the hotel is uphill. There’s also a bus stop within about 10 minutes, though the incline varies depending on where you’re headed.

Overall, I have nothing but praise. I’d happily stay here again.

Leisure Partner

10/10

Exceptional

23 Dec 2025

Matthew

Great place to relax and take in traditional Japanese food and onsens.

10/10

Exceptional

11 Dec 2025

Jill

This was a great location to enjoy the Hakone region. The rooms have a beautiful view of the tree covered hills (really wonderful with the fall colors). The food was really good and all the various hot spring options were fun. Need to go more than one day to see it all. Definitely worth the trip.

Leisure Self

10/10

Exceptional

07 Dec 2025

Ramon

Facility is impeccable and makes you feel you are in an authentic onset experience, even if like me you have never had one lol. Quiet and calm stay after Tokyo and Hakone Open Air Museum was just down the street which was an amazing experience as well. Shuttle to station after stay and some interesting drinks in lobby to sample.

Friends_and_family Family

10/10

Exceptional

21 Nov 2025

James

Excellent! The hotel is beautiful. The staff are extremely welcoming and kind. Their service alone made the stay amazing. The room was very spacious and clean. My room had an open air bath on the balcony which was stunning. So nice to relax in the bath during the evening with a gorgeous view. The private onsen are pure bliss and so relaxing. I would definitely stay here again and highly recommend it for all travelers!

Leisure Friends

10/10

Exceptional

13 Nov 2025

Teri

Beautiful hotel and grounds. Very peaceful setting. Excellent customer service. Our 4th floor room with hot tub was quiet and had a lovely view of the fall leaves.

Leisure Friends

10/10

Exceptional

12 Nov 2025

Staff were very welcoming and helpful. The amenities were clean, and the hotpot dinner was great.

Leisure Family

8/10

Excellent

11 Nov 2025

Kenny

Wonderful private onsen in room

Leisure Family_with_children

10/10

Exceptional

07 Nov 2025

David

A beautiful stay and wonderful onsen- we opted for a private onsen thankfully as we were never able to get into one of the three private public onsens on site over the course of two days.
Note that the area is stunning and very hilly- local restaurants etc close very early and/or have odd days they are open if you venture out.

Partner

10/10

Exceptional

05 Nov 2025

Lea

Mizunoto was a highlight of our trip. The view and surrounds were beautiful, and the private bath attached to our room was incredibly relaxing.

Leisure Partner

10/10

Exceptional

05 Nov 2025

Yurie

All staff are very kind and friendly. Lots of free drinks, snacks, and ice candies next to all the bathtubs and lounge.
Dinner and breakfast are beyond expectations.
Great experience.
Will definitely come back again.

Business Family

10/10

Exceptional

31 Oct 2025

Julie

Absolutely loved the onsens. Especially the larger one with the sauna and cold plunge. The free treats in the room, after onsen, and after dinner were such a special touch really enjoyed our stay.

10/10

Exceptional

28 Oct 2025

Cailyn

Great staff, delicious meals, totally luxurious room with a private onsen and mountain view. The shuttle to the train was very convenient. I delayed my next trip to stay longer here. The next time I’m in Hakone, I’ll be back.

Leisure Self

10/10

Exceptional

24 Oct 2025

Kevin

Lovely

Friends_and_family Family

8/10

Excellent

23 Oct 2025

Kristen

The room was clean and the spa and private baths were lovely. I enjoyed my stay, but I was not happy about my first impression of the staff, just one person in particular that checked me in.

She was not really friendly, had difficulty understanding that I was checking in and that my friend was there to help me because I don’t know any Japanese and it was my first time. I was uncomfortable to ask for help or questions from her. Upon checking out the following morning, I watched other guests get a better explanation for how to use the facilities, and that they could also rent a yukata.

Other than this individual during my first night, the rest of the staff have been nice and friendly. Still, it could really take one person to ruin your day. I may return in the future, and I hope the customer service improves going forward for the next person staying at this ryokan. Thank you.

Leisure Self

10/10

Exceptional

19 Oct 2025

Iryna

Great experience

Leisure Partner

10/10

Exceptional

17 Oct 2025

Derek

A+ staff, very friendly. Love the private onsen in our room. Only thing missing is microwave and laundry machine. But it’s not a big deal. I would recommend this to everyone visiting Hakone.

Leisure Partner

10/10

Exceptional

17 Oct 2025

Julie

This property was so thoughtful designed. The onsens were a wonderful experience and free beverages and after onsens treats were so thoughtful. Also, the kaiseki dinner was delicious and beautiful. I loved being able to walk around the hotel in the pajamas that were provided.

10/10

Exceptional

06 Oct 2025

Matthew

The selection of onsens was fantastic and we found they were not busy and always available to use. The complementary shuttle bus to the train station was also much appreciated.

Leisure Family

10/10

Exceptional

29 Sep 2025

Jean

Our stay was a lovely tranquil break after Tokyo and the authentic dinner and breakfast were delicious. The private onsens were perfect and we had a bath on our balcony which was gorgeous. Would highly recommend

Partner

10/10

Exceptional

15 Sep 2025

Veronica

The amenities and rooms were very clean, staff were all very friendly and helpful. The overall ambience gave a traditional Japanese vibe but with a modern touch.

Leisure Partner

10/10

Exceptional

29 Jul 2025

Ong

Recommended! It is a relaxing and peaceful place to stay. We upgraded our room and definitely worthy because we enjoyed our private onsen with beautiful scenery. The onsen is the best we ever had in Japan.

Leisure Partner

10/10

Exceptional

28 Jun 2025

Chun Wah

Good

6/10

Pleasant

27 Jun 2025

Julius

Do not have high expectations. It is a remote location. It is a HOTEL, 100%. It has a shuttle to and from the train station. It was not avail when we arrived, and was able to catch an uber. The Onsen is only a series of hot tubs. There is no natural spring associated. We incurred about $200 in extra cost for taxes and fees. Also, because they are remote we had to eat at the hotel. If you do not like 100% Japanese food; I recommend make other arrangements. All meals are 100% Japanese and no substitutes. The room was clean, and a few of the attendants were actually helpful. However, no one went out of their way to answer questions or give direction. There were other (a group of 4) westerners present, and they voiced similar frustrations. The most helpful were the elderly. Oddly, the younger crowd seemed to detest our presence. We did go to the Rope Way. It was very foggy and didn’t see Mr. Fuji. The trip takes about an hour and a half to get to the top, from the hotel. We were able to schedule the shuttle for our return trip back to Yokohama.

Leisure Family

10/10

Exceptional

26 Jun 2025

Deborah

Relax

I would recommend staying here. I had the Japanese style dinner and breakfast. Limited English translation but the efforts were commendable. I enjoyed the Onsen’s and it was a very relaxing vibe.

Self

10/10

Exceptional

06 Jun 2025

Gerald

Incredible hot springs, beautiful rooms, very helpful staff.

Leisure Friends

10/10

Exceptional

06 Jun 2025

Guadalupe

This hotel was lovely! I loved the private baths and the pajamas that were provided. This was a great place to end our Japan trip!

Leisure Friends

10/10

Exceptional

17 May 2025

Damaris

Our stay was incredible. Felt like another world! We never left the facility as we took full advantage of the hot springs and hot tub in the hotel and our room. The staff was amazing and helpful. The treats and refreshments very welcome and the shuttle to the bus stop so helpful!

Leisure Partner

10/10

Exceptional

11 May 2025

Kate

We stayed here with our four-year-old and had a wonderful time. They provided child robes and meals and everyone was so kind. Free coffee and tea downstairs and amazing baths in the rooms! Would definitely return.

10/10

Exceptional

07 May 2025

Jenny

Top three things

Facilities: two types of onsen pools, private ones which are shared in the back

10/10

Exceptional

02 May 2025

Joseph

Recommend

Leisure Partner

10/10

Exceptional

26 Nov 2024

Maddy

So relaxing! I appreciated the shuttle to and from the bus station as well. Thank you!

Leisure Partner

10/10

Exceptional

22 Nov 2024

Andrew

Free Ramen at night was really neat, and the supper and breakfast was incredible

Leisure Self

8/10

Excellent

21 Nov 2024

Verified traveler

장단점이 분명한 곳

직원분들이 너무 친절하고, 연식에 비해 물 관리도 잘 되어있는 느낌이었습니다. 다만 구관의 객실 위생이 좋은 편은 아니었습니다. 리모컨에서는 먼지가 오래되어 뭉친 채로 굳은 상태였고, 머리 맡 창틀에는 먼지가 수북했습니다. 객실의 위생 수준이 낮은 편이지만, 온천의 물은 잘 관리되어 있다는 점이 장점입니다.

10/10

Exceptional

05 Nov 2024

Louis

Very relaxing

Leisure Partner

10/10

Exceptional

10 Oct 2024

Vicky

The staff are great. The meals are amazing.

Leisure Partner

10/10

Exceptional

02 Oct 2024

Andrew

An amazing luxury experience without breaking the bank

Leisure Self

10/10

Exceptional

17 Jun 2024

Charles

The atmosphere of the Ryokan was enchanting with different bathing options, the breakfast and dinner spreads., the natural surroundings, hiking opportunities.

Leisure Family

10/10

Exceptional

03 Jun 2024

Jordon

A fantastic stay!

We had an absolutely fantastic time at Mizunoto.

The shuttle service was perfectly on time to meet us at the train station which took us to the hotel for a very smooth check in process.

We found a lovely gift from the hotel in our room for our Wedding Anniversary (Thank you!)

The evening meal and breakfast were both absolutely delicious and there was so much food!

All the services and staff were fantastic.

Highly recommend! We'd love to come back one day.

Thank you!

Partner

10/10

Exceptional

26 May 2024

Irene

Beautiful ryokan in Hakone hills

Great half board ryokan with public and private hot springs. The food was great although a little repetitive. Only comment is that the directions to the hotel were not correct and we ended up on a hillside. We had to call the hotel to have them come and get us. Road was impossible to climb. We had gotten off the bus too early but had followed directions accurately. Remainder of stay was great. We were close enough to catch a bus to Lake Ashinoko and see Mt Fuji. Beautiful area!

Partner

10/10

Exceptional

25 May 2024

Irene

Beautiful ryokan in Hakone hills

Partner

10/10

Exceptional

11 May 2024

Adaleta

Highly recommended traditional Japanese onsen

The property is a little bit away from the train station and up the hill, but shuttle is provided between 1 and 5 pm every day for pickup. We arrived later, and decided to walk despite being given the option to have them pick us up by request.
Checkin was simple and straightforward, we were given instructions on paper and in English. The hotel is a little older, but meticulously maintained cleanliness made up for it.
We stayed only one night, and were pleasantly surprised that “half-board” means dinner and breakfast included. The food was fantastic- high end Japanese several course meal. The room was large and Japanese futons comfortable. We had an outdoor tub on our balcony and enjoyed soaking in it the first evening. Hotel also has a public onsen with several private options that do not require reservations. You just need to check if the space is open. We took advantage of it the next morning as we were able to extend our stay for several hours. The onset tub is in the garden area with lots of greenery, and it was just magical to soak in it.
There is coffee and tea self service in the lobby, but the tiny kitchen in the room also had everything needed for a cup of fresh ground and brewed coffee or tea.
Overall, we enjoyed our brief visit and wished we had more time to spend in the area.

Partner

10/10

Exceptional

07 May 2024

Teigan

Amazing. Simply amazing

Amazing stay at a lovely Onsen. The interior was fantastic and the scenery incredible. Cant wait to come back.

Friends_and_family Friends

10/10

Exceptional

23 Apr 2024

Morgan

Wonderful visit at Mizunoto! Beautiful property and onsens. Would definitely recommend.

10/10

Exceptional

28 Mar 2024

Keath

The staff was welcoming and friendly. The facilities were clean and comfortable. The onsens were amazing. My family had a great time here and would love to come back again.

Leisure Family

10/10

Exceptional

03 Nov 2023

David

Very nice room. If you like Japanese food the Kiseki is outstanding. There are 3 private I send that are first come first serve but we were able to use them. Just have to be flexible and check in at different times. They also have a public onsen that is separated by gender. The dinner and breakfast was beyond everything but if you don’t like Japanese food this place might not be right for you.

Partner

10/10

Exceptional

30 Oct 2023

Jo Ann

Love the hotel with so many onsen and the food was a good experience to traditional japanese food!

Leisure Partner

10/10

Exceptional

18 Aug 2023

Chun Yin

This is a awesome onsen hotel.
Highly recommend the room with private onsen.
The view is so relaxing. I guess it will be more beautiful in autumn.
All building and interior are beautifully designed.
The food is delicious for both dinner and breakfast.
Highly recommend the BBQ option for dinner.
Free drink is provided during dinner with wine option.
There are also free milk, ice cream available for you to enjoy after using the onsen.

Leisure Family_with_children

8/10

Excellent

10 Aug 2023

Karin

This hotel/resort does provide a free shuttle service from 3-5pm (with no reservations) at the Kowakidani station. They will send you an email the day of your arrival inquiring about your arrival time. If you arrive outside that time, they can make arrangements.

Overall, getting to Hakone seemed stressful on Google maps, but it was actually EXTREMELY charming taking all the local transportation (switchback trains, etc.) through this city. It was incredibly charming riding up the mountain, and when we arrived at Kowakidani station, the shuttle was right there to pick us up and take us to the hotel.

Although the staff didn't speak too much English, this wasn't a problem. They offered an English map of the facility and directions on how to use the onsen. The hotel offers both dinner and breakfast. For our dinner, we had the options to order BBQ or Sukiyaki dinner. We loved the BBQ option (but tried both for the experience). Breakfast is a traditional Japanese breakfast, but we did notice some other foreigners ordering Western style breakfast too. If you have children, be sure that the front desk is aware of this because they have separate smaller meal for children.

Overall, the onsens were wonderful. We tried multiple ones and they switch out the gender onsens every morning.

Leisure Family_with_children

10/10

Exceptional

27 Jul 2023

Kathryn

Beautiful property, onsen and bath facilities are great, rooms are dated (in the old wing) but clean and they have the best bedding. Such a superb experience.

Leisure Family_with_children

10/10

Exceptional

02 Jul 2023

Yurie

Unexpected great dinner and Onsen.
Very quiet and we had an awesome time.

Leisure Family

8/10

Excellent

26 Jun 2023

Namita

The ryokan is awesome. Its little far from the train station but they have shuttle service which makes it convenient.

The food was good but not to my taste.

Leisure Family

10/10

Exceptional

18 May 2023

Stephanie

Incredible Relaxing Stay Mizunoto!

I absolutely loved my stay here!! As a disclaimer, this was my third onsen and first ryokan I visited, and I typically prefer new, glass-heavy hotels to ensure cleanliness of the facilities. Although I was initially hesitant booking Mizunoto due to the old-appearing pictures on their website, I ended up completely loving my entire experience!! The double room in the main building I booked was much bigger than I was expecting (even had a small entry area with a mirror and closet), and things were very clean and well kept! They had many free amenities that were a welcome surprise, including a free shuttle to and from Kowakidani Station, in room snacks, dispenser for coffee/tea, and milk/popsicles/yakult after baths, and even late night ramen. Their hospitality was second to none, and I felt so welcomed by the staff. Both dinner and breakfast are included, with multiple times available. The standout though were their onsens— between the three private baths and the 3-4 baths on each side in each building (they switch men and women sides so you get to experience ~7 public baths in each building), I spent hours in the many different onsens and felt so relaxed! I also received an incredible massage. In addition, the hotel had a great location, only a five minute walk from the buses, which can easily take you down to Lake Aishi, Gora area, and Open Air Museum (the time tables and google were quite reliable). The only thing I would change is about my stay was to stay longer!!

Self

8/10

Excellent

15 May 2023

Hoi Yan

The room no 412 given to me was smaller than the other 2 rooms of same type that given to my other friends, Room 412 was also next to machine room with noise.

Leisure Family

10/10

Exceptional

22 Apr 2023

Michael

Everything was great.

Leisure Family

10/10

Exceptional

03 Nov 2022

Min Yen Veronica

Cozy onsen inn with great service. Great secluded location with shuttle to nearby train station. Has everything you need around the clock. Breakfast and dinner of good quality. Excellent staff service. Highly recommend.

Leisure Friends

8/10

Excellent

06 Dec 2019

Chong Pei

Generally very good. Excellent food and service. Highly recommended.

Two slight concerns: 1) Double bed is a bit too small for two and (2) Wi-Fi is unstable and slow.

Partner

10/10

Exceptional

31 May 2019

Verified traveler

I love how quiet the property is and the hot springs are amazing as it gives my skin a nice makeover. Everything is clean and staff is super nice. You can get by just fine without knowing much Japanese.

Leisure Self

8/10

Excellent

27 May 2019

Verified traveler

Private baths were a welcome surprise and didn't have to wait much.

8/10

Excellent

23 May 2019

Verified traveler

Really enjoyable trip

I stayed here for two nights on my own. Really enjoyed this trip to Mizunoto Hotel. They had particularly good onsen and the Japanese breakfast and kaiseki dinner were fabulous. Staff generally had limited English but did their best to accommodate in spite of same. Room was very compact but comfortable. I appreciated that I could do laundry for free - what a bonus!

I hesitate to give the hotel five stars on the grounds of attention to detail. There were a few things missed in the cleaning (eg a couple hairs in the shower, a bit of dust on surfaces) and a number of things needed servicing, such as broken boards in the vanity in the onsen, or doors that don’t close completely.

In spite of this, it’s a lovely hotel with gorgeous onsen. I would definitely come back.

10/10

Exceptional

09 Mar 2026

YUKA

。

Family

4/10

Poor

07 Mar 2026

Dario

Hotel bonito, buena ubicación, el personal que atiende claramente no quiere estar ahí, reserven comida desde antes porque sino se queden sin cenar, en general mala experiencia

Partner

10/10

Exceptional

23 Jan 2026

Enrique

Habitación impecable, la atención del personal, el front desk increíble.

Leisure Partner

10/10

Exceptional

21 Jan 2026

MELHEM ELIAS

Los servicios, y el personal muy amable.