Hakone Nanase

Japan , Kanagawa
Hakone, 469-1 Miyanoshita, Hakone-machi
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100 reviews shown

10/10

Exceptional

03 Mar 2020

Verified traveler

Such a nice place to relax and take a moment to enjoy where you are. Food was amazing and staff made you feel at home. Was one of my favourite places to stay. Bed was a little too hard for my partner but good for me. You wear your traditional Japanese pajamas throughout the hotel which added to feeling relaxed. I would recommend private onsen, I used it so much and so glad we opted for it.

Leisure Partner

4/10

Poor

09 Jan 2020

Verified traveler

This property was the most expensive on our trip and we looked forward to it the most.
Unfrotunelty it was a terrible disappointment.
To start with the rooms are average and dated.
But the major disastor was the dinner which was unedible.
after telling them no sea food, im allergic. I was still served sea food, resulting in arguements each night. This in turn resulted in me being sick for the rest of the holiday.
If you dont eat seafood be prepered.
The only redeeming feature was the bath. Still however this was worth the drive but not the cost.

Leisure Partner

4/10

Poor

07 Jan 2020

Verified traveler

This hotel for the price you charge/they charge is unacceptable - not worth it.

Partner

10/10

Exceptional

03 Jan 2020

Verified traveler

It is a great plave to stay. The room was spacious and clean. And the view during fall was amazing. Definately should reserve the room that has your own private onsen bath it is worth it.

Leisure Partner

10/10

Exceptional

12 Dec 2019

Verified traveler

Service way beyond expectations. Clean environment and great food.

Friends_and_family Family

8/10

Excellent

08 Dec 2019

Verified traveler

Hotel was close to a bus stop which made it easy to get back and forth from the main town as well as the train station. Hotel was a bit dated but clean and well maintained, specially the private onsens. The meal was great and the restaurant was organized as small private rooms which were very relaxing, specially using the provided Japanese robes. We were not able to stay for breakfast so can't speak to that.

Partner

10/10

Exceptional

03 Dec 2019

Verified traveler

Room is very nice and wonderful view. Bus station is at the front of hotel. Very convenient.

10/10

Exceptional

24 Nov 2019

Verified traveler

Beautiful views, very welcoming and friendly staff, wonderful room with a private onsen.

Leisure Partner

10/10

Exceptional

21 Nov 2019

Verified traveler

Excellent onsen facilities, especially the private onsens available for guests to use for free. The food at the hotel is fantastic, especially dinner, where the presentation of each course rivals that of very well established fine dining restaurants. The service staff in the hotel very helpful and attentive. Overall, a highly recommended peaceful and serene retreat to relax and enjoy onsens in Hakone.

Leisure Family

10/10

Exceptional

19 Nov 2019

Steve.L

Friendly staff, awesome amenities, and great food!

Private bath is a bless.

Among the staff Ms. Ou speaks perfect English.

Leisure Family

10/10

Exceptional

18 Nov 2019

Verified traveler

Location food. Bus stop just outside hotel to arrive or go to places. We had a love.y room with Japanese style sitting room . This window perfect view of trees now with colour leaves in Autumn. Waterfall can be sighted from our room and u can hear the sound of water running which is very pleasant. Hotel very clean. Staff polite and very helpful. Breakfast and dinner very good. Will return.

Leisure Friends

4/10

Poor

04 Nov 2019

Verified traveler

Great Hakone experience but not fancy

We always find a way to enjoy any experience so we made the best of this stay but for an unassuming traveller this could be a disappointing property if they are not prepared for this experience. The rooms are slightly older and not as remodeled as we have come to expect in Japan but maybe on par for this Hakone area. The hot spring in the hotel the included dinner and breakfast were all a wonderful experience. There are only 18 rooms here so it feels very exclusive.

Partner

10/10

Exceptional

20 Oct 2019

Verified traveler

Onsen tub was luke warm in our room. would have liked it a little bit warmer, like in the private bath on the 2nd floor. Our dinner was more for vegetarian, which we are not. Would like to have more meat and seafood variety. Breakfast was okay.

We like the room size and view. Location was okay.

Leisure Partner

10/10

Exceptional

18 Oct 2019

Tal

We stayed on the premium suite on the 5th floor (there's another one on 2nd floor).
Room was huge, especially when comparing to japanese standard of very small hotel rooms.
The hotel is maintained properly but you could see that it is very old.
The room had a safe but I wouldn't count on it as it isn't connected to anything, so someone could just pick it up from the room and steal the entire safe..
Dinner + breakfast was so so, but Its probably because we're not fans of this kind of food, but it was an interesting experience. Only bad thing about dinner was that it looked like the restaurant staff tried to rush us to eat quickly, as they've waited no more than 2-3 minutes before serving each dish (there were about 7-8 dishes), so by the time we barely tasted something, the next dish was already served..

Partner

10/10

Exceptional

16 Oct 2019

Verified traveler

Just perfect place to stay in hakone. Different than usual hotel.

Leisure

10/10

Exceptional

06 Jul 2019

smbguru

From the moment we stepped into the lobby we were transported to place with superb friendliness, caring staff, tranquil space, beautifully appointed room, thoughtful amenities, well-design hot-spring baths and above all the food as work of art.

4/10

Poor

02 Jul 2019

Verified traveler

Westerners beware! For all practical purposes, these are HOT TUBS. Old hot tubs that could use cleaning.

There is NOTHING to do at this hotel. No community areas. No activities.

Food is very Japanese with no ability to alter. Make sure you know what that means before convincing yourself it’s fine. All the English speaking tables around us were saying the same thing “more of the same”.

Hotel needs updating.

I would not return.

Leisure Family

10/10

Exceptional

24 Jun 2019

Easily one of the best hotels we've ever stayed at. Utterly brilliant venue, great facilities and attentive staff. We had dietary requirements (no raw fish or any beef) and they were careful to verify exactly what we could/not eat to get the menu perfect. The food was fresh from the surrounding area and served in a private area. The junior suite was worth the money. The staff even dropped us off to the nearest train station to explore the surrounding region in the rain. Superb - we would definitely return!

Leisure Family

8/10

Excellent

10 Jun 2019

Verified traveler

We had a relaxing stay at the hotel. The provided breakfast and dinners were first rate.

Leisure Partner

10/10

Exceptional

06 Jun 2019

Verified traveler

Too good to be true. That's all I can say so please don't force me to write more than that

Leisure Family

10/10

Exceptional

02 Jun 2019

Verified traveler

Relaxing spa onsen experience

Lovely relaxing 4 day stay in this quiet calm spa onsen hotel . Our spacious room looked to the opposite , restful green side of the mountain valley. We didn’t have a private onsen but the public and private onsen were nearly always empty as was the sauna in the public onsen. The meals were sumptuous , exquisitely presented , delicious and very filling ( see menu photo ) . Each evening meal lasted about an hour and a half . The hotel staff were very helpful and courteous ( many spoke excellent English and were kind about our few words of Japanese) . The hotel is easy to reach by H bus or by the train . There is one shop by the train station but it didn’t always seem to be open . There is a lovely walk from the station to a waterfall - wish we’d had our hiking boots as marked paths went further on up the mountain . It was very easy to visit different places such as Lake Ashi , Hakone , Gora and the amazing open air art museum from the hotel . Very relaxed after our stay and now ready for the buzz of Tokyo.

Partner

10/10

Exceptional

30 May 2019

Verified traveler

The meals at this property were excellent- we were given many courses of fresh & wonderful food- I had said I did not like sushimi & they went out of their way to give me wonderful alternatives. Great stay, great service (including shuttle to station at 2 minute notice) & fantastic meals.

Leisure Partner

10/10

Exceptional

27 Apr 2019

Verified traveler

This property had the choice of using the traditional Japanese Bath facilities, or having the traditional Japanese bath in your room. We chose to have stay in a room with our own bath, and it was fantastic. Location to bus was fantastic. Hotel has courtesy bus to the train station as well. Staff were very friendly and accommodating.

Leisure Family_with_children

10/10

Exceptional

24 Apr 2019

Drew

Unbelievably beautiful. This ryokan was a dream come true. The staff was so perfect. The rooms were spacious with beautiful views of the mountains. Onsen was heavenly. Meals were beautiful and tasty. Truly a stunning stay!

Leisure Partner

10/10

Exceptional

22 Apr 2019

Jason

Great hotel nestled in the mountains

The hotel was amazing and you could not ask for a better staff. Very friendly and spoke English. There is a free pickup and drop off shuttle to the nearest train stop. In my opinion, the private onsen you can reserve (not the one that is in the room) is all you need. Only downside is the location is a bit out of the way, but using the buses it was not that big of an issue.

Partner

10/10

Exceptional

04 Apr 2019

Verified traveler

Met at station , tour of hotel. Lovely facilities re private spa bath rooms. Highlight of the stay was an amazing dinner- fabulous food beautifully presented in intimate dining areas. Can’t praise it highly enough. Wonderful experience.

Leisure Partner

10/10

Exceptional

01 Apr 2019

Tom

Manetei was awesome. Easy to reach as there's a \"H\" line bus stop right in front of the property. Our suite was excellent. Twin beds were comfortable (not futons, western style beds) and quiet. The tatami area of the room was very restful with a great view. And the onsen in the room was great.

The meals were excellent multicourse meals. We only stayed one night so i can't comment on the western meals. All on all an excellent place. I'd gladly stay at Manatei again.

Leisure Family

10/10

Exceptional

22 Mar 2019

Verified traveler

Simply amazing stay

Absolutely amazing hotel, with unparalleled service, dining, hot spring suite, and setting. The staff, particularly the hostess, were all amazing and made our journey through the area and the stay at the hotel a memory that will last. The kaiseki-style dinner was picturesque and delicious, and the room was excellent. Will look forward to going back at some fortunate time!

Family

10/10

Exceptional

16 Mar 2019

Ton Cheow

Amazing stay!

Great 2 night stay before the New year. Had Japanese clothes to wear throughout the stay. The meals were amazing with multiple course for breakfasts and dinners. Staff were polite, well mannered and courteous. We used the complimentary van pick and drop off the the local train station. We had our own private onsens in our rooms which were wonderful. It was the best part of Japan- truly relaxing, pampered and fed well!

Family

10/10

Exceptional

26 Feb 2019

Verified traveler

Room and baths were relaxing and a favorite on our trip throughout Japan!

Leisure Friends

10/10

Exceptional

07 Jan 2019

Verified traveler

Very good service and nice spa hotel

Amazing hotel with private & public spa, very good service and good food. Local bus stops opposite the hotel or hotel shuttle is available. Highly recommended for those who love a quiet surroundings with privacy.

Family

10/10

Exceptional

01 Jan 2019

Lynn

Had a very delighted stay for 1 night. Apart from nice room and quaint surrounding, the very friendly and smiley staff made our stay a comfortable and relaxing one. We also enjoyed the very finely prepared dinner and breakfast.

10/10

Exceptional

09 Dec 2018

Ellen

Not much to look at from the street, but WOW! the lobby was lovely and the staff even better. There was a 'recital in the lobby in the evening as well--piano and guitar, a variety of styles with mostly original music composed by the pianist. The rooms were clean, comfortable and well decorated. Dinner and breakfast were included. Dinner was in the keiseki style and was served in a private dining room. It was delicious with a variety of seafood, meat and vegetable dishes. The public onsen was single-sex, clean and essentially private, as there was no one there but me. I was looking for a public onsen experience, but who can say no to a private onsen?? The staff was extremely attentive, both in the lobby and at dinner. The young lady in the lobby took time to help us plan our visit and even wrote out the train stop and schedule to ensure that we returned to Odawara in time to catch our train to Narita as we were flying back to the states that day! Can't say enough good things about our experience at the Manatee Hakone. Highly recommend this property for your stay in Hakone!

10/10

Exceptional

29 Nov 2018

Relaxing stay at a wonderful hotel with polite staff. Dinner was delightful. I recommend to take a tour from Hakone-Yumoto to Gora to Lake Ashi with the Hakone Free Pass during the morning to early afternoon then taking the H bus from Hakone machi-ko to Jakotsuno which lands you right in front of the hotel. Enjoy!

10/10

Exceptional

25 Nov 2018

Verified traveler

Great staff and food! Very clean with nice onsen. Easy access.

6/10

Pleasant

23 Nov 2018

robyn

This hotel was a little tired looking for the price. Also disappointed that i booked and paid for 3 people on Expedia but was charged an extra person at the hotel which made it a very expensive night and i would not have chose to do this if i had known.

10/10

Exceptional

20 Nov 2018

Gene

Great service, nice rooms, yummy breakfast

Family

10/10

Exceptional

13 Nov 2018

Carl

Excellent service from check-in to check-out. We opted to take a cab to the hotel which was a bit off the beaten path. From arrival to departure it was a perfect experience. Rooms are a little dated but very large and comfortable. In-room onsen is excellent, meals are fantastic and fun. Staff was amazing in all areas. Loved this hotel!

10/10

Exceptional

13 Nov 2018

Cass

hotel staff top notch service, room is clean and food is good. do take note that the hotel is abit far from the town, will need to take bus to nearest restaurants/shops. all shops/restaurant close early, there is no night activity.

10/10

Exceptional

08 Nov 2018

Verified traveler

beautiful view, very serene, love the personal onsen, love the food.

10/10

Exceptional

01 Nov 2018

Erica

We stayed in a suite with its own onsen, which was amazing however we still used the hotel’s private onsens in the common area for hotel guests, which was a lovely space to relax that offers a coffee machine and a comfortable lounge area overlooking the river. The room was spacious and the beds comfortable. The Kaiseki dinners and breakfast were of high quality, although may be a bit too foreign for western palettes, but a fantastic experience none the less. Would definitely stay here again and would recommend this ryokan for travellers looking to spoil themselves.

10/10

Exceptional

01 Nov 2018

Verified traveler

The private onsen in the room was amazing! And the water is actually hot spring water unlike some other hotels. The food was delicious as well. Made with things in season. Presentation was great as well. Staff was very nice and helpful. It is an outdated hotel but the onsen and staff makes up for that.

10/10

Exceptional

27 Oct 2018

Vivian

One of the nicest stays I have ever experienced. The staff is superb, warm and helpful, the setting is lovely, as are the rooms. The big surprise for us was the excellence of the meals. We came for the hot bath and forest views we didn’t know we’d be knocked out by the thoughtful and delicious meals.

10/10

Exceptional

22 Oct 2018

Chuck

The hotel is located in the somewhat remote hills of Hakone. It has a mountain resort feel with beautiful views of cloud covered forests and enough on-site amenities with restaurant and spas that you don't have to leave the premises if you don't want to! Don't miss the on-site onsen or the room with the natural spring bath on the deck. A great place to recuperate and rejuvenate in the middle of an otherwise very active trip to Japan.

10/10

Exceptional

27 Sep 2018

Conrad

Great stay in Hakone

Best with a couple. If you’re going to do it up one night in Japan get the suite with the outdoor bamboo bath. Amazing view. Dinner was solid. Breakfast is just always different in Japan. They’ll even give you rides to the local stations or hold your bags for you.

10/10

Exceptional

20 Sep 2018

Shiri

Great relaxing atmosphere and views, surrounded by trees and a river. The private onsen in the premium suite is big and can fit 2 people.

10/10

Exceptional

15 Sep 2018

Sean

Excellent reception, spacious and beautiful room with scenic view, and dinner and breakfast were both excellent in preparation, presentation and taste. Very relaxing stay in Hakone.

10/10

Exceptional

23 Aug 2018

Verified traveler

A simply perfect night - when you take into account the authentic, Japanese meal the room becomes excellent value. I cannot recommend strongly enough.

10/10

Exceptional

18 Jul 2018

Summer

Great location for the hot summer getaway. The private hot spring bath is the best option for the couple. The staffs are friendly and eager to help.

10/10

Exceptional

26 Jun 2018

Verified traveler

Hotel staffs are really nice the place was quite and clean. Because there wasn’t many people so it has hiigh privacy in this hotel we can enjoy ourself.

8/10

Excellent

16 Jun 2018

Verified traveler

Everything was fantastic. Two areas needed some improvement:
- In-room bath was very good. Certain expectation on the private and public baths but was a bit disappointed. They looked the same as the in-room batch but just a bit larger.
- Meals were good but I expected some more high quality sashimi.

Partner

10/10

Exceptional

27 May 2018

Verified traveler

Beautiful and open

My partner and I opted for the suite with inroom onsen, it was a great decision to have a private onsen overlooking the scenery of Hakone hills. We stayed for 1 night and felt it was enough, unless you are happy to stay in the hotel there’s not much surrounding the hotel. Great staff and facilities!

10/10

Exceptional

22 May 2018

Verified traveler

Hotel staff were very nice and facilities were all nice and clean too. Restaurant and meals were very satisfying. Great value for money, but if you are looking for a fancy luxurious public bath, this may not be the place for you. But they have private onsens that are very nice.

8/10

Excellent

19 May 2018

Verified traveler

the location was great but the place is ran down and the food was bad.

Family

10/10

Exceptional

16 May 2018

Verified traveler

Great experience

Very clean hotel with great amenities. In room onsen was very comfortable. Staff are extremely friendly and helpful. Food tasted good and was presented well with very polite service. Highly recommend.

10/10

Exceptional

22 Apr 2018

Carole

Onsen hotel next to a beautiful cascading river

We enjoyed our Hakone getaway (3 days, 2 nights) in April. The weather was perfect (50's F, no rain). Our room was a corner room with wall size windows meeting at the corner. Sheer drapes and additonal drapes (tied back) could be closed for privacy however, there were no other buildings or hotels from our view - just beautful green, lush mountains. We loved our own private onsen in our room, amply large enough for 2 people. Meals are served in the restaurant Hayakawa dining room (private rooms for each party). The food was fantastic: very asthetically pleasing (Japanese artistry). The 7-8 course dinner for both nights were different and equally delicious. The menu is seasonal, and very Japanese - luckily we have no allergies and we eat anything. We ate everything! Breakfast (Japanese, then Western for day 2) was super filling - it carried us over lunch so that we were ready for our big dinners. There is a great coffee machine (lattes, hot chocolate, tea, etc.) that is free to use. The family onsen rooms on the 1st floor are also free to use privately, you can just go in and lock the door. The Kowakidani train station is super close and the bus stop is 2 minutes away, Using the Hakone Free Pass, you can ride unlimited on the buses, trains, ropeway, and boat across the lake.

10/10

Exceptional

17 Apr 2018

Eric

Great suite

This adorable hotel is nestled in the hills of Hakone. We had a suite with private onsen (hot tub). It was a great romantic time.
My only complaint was that the quality of the food seemed below that of the restaurants in the area.

10/10

Exceptional

16 Apr 2018

Ryan

If you like off the beaten track, then this is it!

Hotel/room was clean and tidy very well maintained and orderly. Quality of service was fantastic, reception was easy to communicate with, even though many people in Japan don't speak English. Amenities were amazing, we used the private onsen with no issues and dinner/breakfast as part of the inclusion was great as well. Delicious food! Only downside is the location is a bit off the beaten track. It is nearby a train station (5 minute walk), and a fairly reasonable bus ride from Odawara station (40 minutes), but it's also another 20 minute bus ride to Ashi Lake, so it's not a really easy accessible type of hotel that is close to everything. If you love being away from the busy-ness of the major Japanese cities than this place is strongly recommended. We definitely come back to visit again in the future!

Partner

10/10

Exceptional

15 Apr 2018

Verified traveler

Fancy hotel in hakone

The hotel is amazing.we enjoyed the dinner and breakfast very much.we used the the onsen which was also great.the regular rooms are big and beautiful.

Partner

10/10

Exceptional

14 Apr 2018

Affordable ryokan option

Perfect way to get a taste of the ryokan experience without breaking the bank. Loved the private baths, kaiseki dining, and traditional Japanese clothing to wear on hotel grounds.

10/10

Exceptional

06 Apr 2018

Nil

Awesome experience

We would definitely stay here again. Everything was awesome. Great staff and great food. We were super impressed with the quality & quantity of food provided for breakfast & dinner. We really enjoyed the onsen in our room. Hospitality was amazing, everyone was so polite & super helpful.

8/10

Excellent

27 Dec 2017

Verified traveler

Very relaxing

We stayed in the junior suite and the room was very large with pyjamas and a private hot sping in our room. What we instantly noticed was the lack of mini bar and the 2x twin beds were pushed together as oppossed to us having 1 large bed. Breakfast and dinner were also included and the food qulity was of an exceptional standard. Staff were very helpful, on one occasion they microwaved some food for us.

Partner

10/10

Exceptional

14 Dec 2017

Jonathan

Japanese hospitality

We stayed here recently and the staff were so helpful. From giving us tips about local area to dropping us off at the local train station. The room itself was great, with a private outdoor bath (with a brilliant morning view of the valley). The meals were certainly filling and if you like Japanese food then you're in for a treat!

10/10

Exceptional

10 Dec 2017

Heng Tat

Relaxing & Enjoyable

We arrived by bus at about 4pm and got off at the Jakotsuno bus stop just in front of Manatei Hakone. The external facade of Manatei was very plain and non-descript but it is completely different inside. The ryokan feels very homely; has an old world charm and an air of subdued elegance throughout - from the decor to the food down to the yukatas provided. Our suite had an in-room private bath, a very deluxe bathroom and comfortable beds. We have picturesque views of the valley and mountain from the tatami sitting room as well as the private bath.
We used the private family bath on arrival and it has the same views. There is also a public bath with a large charging room but the bathing area is about the same size as the private family bath.
All the baths are semi open-air. One can take in the picturesque views, be chilled by the crisp autumn air while soaking in the bath.
For dinner, we had shabu shabu of fish and organic vegetables, a kuroge beef dish and other starters. It was a tasty and hearty meal; portions were not overwhelming and we finished everything. Breakfast was similarly enjoyable too and very aesthetically presented too.
Tip: We used the luggage delivery service at the Hakone Yumoto station. They dropped off the luggage at our hotel for a small fee. This freed us to do some sight-seeing before checking in.

Partner

10/10

Exceptional

31 Oct 2017

Verified traveler

A lovely hotel in a beautiful place. Would have liked to spend more time.
Food was delicious too.
Good English and very clear instructions and communication

8/10

Excellent

11 Sep 2017

Melissa

Wish we could have stayed longer!

We only stayed one night and wished we could've stayed longer. We opted for a room with a private onsen. Looking back, that may not have been necessary because there were 3 or 4 private onsens that could be used elsewhere in the hotel, but it certainly was nice having one right in the room. The room was spacious, peaceful and clean. The hotel is conveniently located close to the train station and a bus stop is steps away. There was a free shuttle which we took advantage of. I have 2 food allergies and they went above and beyond to ensure I had plenty to eat. The staff was very friendly and welcoming. Overall the environment was very secluded in a good way. The only SMALL bits of feedback we have is 1) would be great to a system in place to order beverages to the room. My husband and I wanted to enjoy a bottle of wine upon arrival and we ended up just calling the front desk and they made it happen. 2) There is so much potential for the outside grounds to be enjoyable. The entrance to the hotel was beautiful, but if you take a walk down the back steps, the grounds are overgrown and unusable. The tennis court was a garden. Not a big deal, just would be great to be able to sit outside and listen to the stream.
Overall this place was GREAT and would highly recommend!

Partner

10/10

Exceptional

18 Jul 2017

james

Very Happy

Wonderful experience. We were upgraded to private onsen room which made all the difference. The room was very spacious and could have accommodated 4 adults.
Private onsen was big enough for 2.
Kaiseki was average. Overall very happy and will come again

Partner

10/10

Exceptional

08 Jun 2017

tracy

Lovely place. love the private bath

Their food menu are soso. But there will definitely be some highlight on one of a few dishes. Like their beef! Mostly are fresh vegetables! So if u like vegetables their food is the way to go. I wouldnt go here for food but more for their stay and ambience. Private bath in suite room was pretty!

10/10

Exceptional

02 Jun 2017

Henry

This was our first time in Japan and first time using a hotel of this sort, and we left with a very good first experience!
The staff were warm and welcoming right away, talking us through the facilities and showing us to our room, and with good English as well, which helped a lot.
The room was atmospheric, perfectly clean, very well equipped and with a gorgeous mountainside view. Having authentic robes and slippers to wear around the whole hotel really made it feel much more traditional.
Although we didn't make use of the public baths, the private timeshare baths were perfectly relaxing, again with everything you'd want in there, along with a similarly great view.
Breakfast and dinner were included, which were indulgent and VERY filling! Come with an appetite and an open mind for excellent Japanese cuisine!
Had a pleasant night's sleep in a very comfy bed, the only slight issue was the sound of what might've been a generator or something humming constantly in the background. Most people would be able to sleep through that just fine, though.
Checkout was easy, and the staff went above and beyond by taking us on their shuttle to a museum nearby we wanted to visit next. We were just going to leave our luggage behind the counter for pickup later that day, but the facility of using the shuttle then storing our things in the free lockers at the museum made life much easier.
All in all, very impressed, would recommend to anyone visiting Japan.

10/10

Exceptional

17 May 2017

Seeling

Great food

Off peak season visit, free upgrade to room with ensuite onsen. Room was clean, spacious, awesome. Free hotel Wifi available even in room.

Managed to get half board - Japanese breakfast and dinner was mind blowing, the only caveat being: one should be used to the Japanese diet of sashimi and vegetables with various interesting condiments, minimal meat.

Hotel staff are friendly, helpful and also provide free transport to and from the nearest train station, kowakidani.

The only slightly disappointing issue was the public onsen - water had sediments. Not sure if this is the usual case as we are new to the onsen experience, but it certainly did not add to the relaxation.

Otherwise, will definitely be back again should we pop by this part of the world.

4/10

Poor

15 Apr 2017

Katheryn Casey

Disappointed in quality of room and service

We were not impressed with this hotel. Prior to arrival we were sent a list of questions that we were not allowed to ask. Hotel only offers a set menu. We tried many other traditional Japanese dinners and breakfasts throughout our trip that we enjoyed much more than this one. Room was extremely outdated and although we had a view of the mountains on one side, we also had a view of a tennis court that was being renovated. Only advantage to this hotel was being close to the Hakone bus stop. Nothing else was nearby. Didn't feel like this hotel experience matched the cost.

Partner

8/10

Excellent

19 Jan 2017

Convenient and Clean Hotel

First of all, I was expecting a little more when booked for a suite. The room is in an average size and has a very nice view facing the mountain. However, the beds are very hard plus noises from the room above so I could not get a good sleep. The staff is polite, English speaking, and somewhat friendly. I say that because when I asked for an outlet adapter, instead of bringing it up they had me to come to front desk. Overall, I love the exquisite meals and the on-sens that they have .

Family

10/10

Exceptional

12 Dec 2016

Sally

Delightful and relaxing

We came here from Tokyo and it was like being in another world. Our rooms were beautiful and we loved relaxing in the onsen. Staff spoke excellent English and were so pleasant and helpful. While some of the meals were a bit alien to our palates, they were beautifully prepared and presented. Hotel is on the bus route that forms part of the circuit so easy to get to the attractions but we also enjoyed just lounging about in our Japanese robes and trying each of the onsen.

10/10

Exceptional

21 Nov 2016

nicohlas

Excellent stay at the onsen hotel

Very courteous staff, speedy check in, excellent room cleanliness. The breakfast and dinner were above expectation. Stay Two nights and have all four meals. Very enjoyable.

10/10

Exceptional

14 Oct 2016

Cal

Excellent Service

Right from the greeting at the front desk to our check out was so relaxing. Everything ran smoothly, even the pick up at the train station. The hotel and the staff made our 2 days there so memorable. We opted for the full board and we definitely recommend it. The kaiseki dinners and Japanese breakfasts were so well presented and tasty. The staff was waiting at the elevator to greet us for every meal. The in room onsen and the available family room on sense were so relaxing.

10/10

Exceptional

01 Oct 2016

Good food and location, helpful and friendly staff

Delicious Japanese breakfast and dinner, very friendly speaking English staffs. Room is a bit small and outdated, but very clean. Beds are comfortable and well supplied with nice toiletries. Great location, 20 meters from bus stop and the staff will send us to the adjacent train station.

10/10

Exceptional

26 Jul 2016

Chris

A great Ryokan experience

My wife and I spent two nights in a suite with a traditional bath on the patio. An excellent stay.
As with many ryokan, the food and the views are all important. The Manatee gets full marks on both. We enjoyed great service from our waitress.
The bath was traditional hinoki cedar. A real treat.
The staff was great about driving us about shot distances from the hotel. Thank you.
What attracted us to this particular hotel was the presence of private baths, its location near a rail station, and its English Website.

10/10

Exceptional

19 Jun 2016

Jon

Peaceful Hotel

Great small hotel nestled in the woods of the Hakone area. There is a beautiful natural stream and small waterfall that runs right past the hotel. Staff are extremely hospitable. The hotel has 3 private Onsen's for use.

8/10

Excellent

28 May 2016

Soujourner99

Great hotel. shame about the food

We chose this hotel from the internet as it has private onsen (hot tubs) and provides breakfast and dinner, and we wanted an authentic Japanese hotel which also offers Western style bathroom, toilet and beds.

On the one hand the place is very clean and well looked after. The hot tubs feed from the local hot springs and are wonderful, and there are local attractions nearby such as the Hakone Open Air Museum which are absolutely outstanding.

On the other hand whilst we wanted authentic Japanese food we would have liked some choice. Each meal is from a set menu and you cannot make any menu changes. Much of the food we liked, but some of it was not to our taste at all and there were no options. They have Menu A on one day then Menu B on the next day, then back to Menu A again so if you stay more than two days you get exactly the same menu back again on day three.

The morning they served Japanese breakfast we knew it would be quite unusual for us as Westerners, so we just ate the few things we liked and sent the rest back untouched. However the next day when they served what they call their “Western style breakfast” there was all the same Japanese selection: fish, very fatty bacon, French fries, two or three salads, and other Japanese style items. Yes, we were happy to eat some bakery items like small croissants and brioche, but they were about 15% of the meal, so did not go very far against the number of things we would never eat for breakfast. At these set prices we feel tha

10/10

Exceptional

24 May 2016

Cath

Could not ask for more!

I was a little confused about how this hotel didn't have a higher rating - our experience was sublime! After a fortnight of being cramped in tiny Japanese business hotel rooms, the space in the regular suite was magnificent. Didn't even need to have the in-room bath; just go down to level 1 and use one of the private rooms (we used it three times during our overnight stay!). The half-board meals were out of this world; didn't know what most of the things were with our breakfast bento - but that made it all the more exciting!

Staff were excellent and picked us up from the nearby station (don't try to walk down as it's a very busy windy road with no pedestrian path); service in the restaurant was amazing. We had our own private dining room and wore our yucata.

Only criticism would be that the beds couldn't be put together ;) But still perfect for a romantic time - will definitely be back.

10/10

Exceptional

15 May 2016

blair

Best place we stayed in Japan

Beautiful room with private onsen. Staff were friendly and very helpful. Meals were amazing.

10/10

Exceptional

10 May 2016

top end cate

Get the in in room spa!\nWorth the extra cost.

We enjoyed our stay here, and I recommend this hotel.

10/10

Exceptional

04 May 2016

Jessica

Phenomenal Experience - Would highly recommend

We stayed a night at Manatei Hakone and we wished we spent more time there. It was an amazing experience. Worth the expense. From the moment we booked, we received top notch service. Starting with an email from the hotel confirming details for our stay regarding yukatas, food allergies and details on how to reach the hotel. We had a suite with the in-suite hot springs and used every opportunity to enjoy it. The staff and service there was excellent. Food was amazing! We had our own private dining area in the restaurant and made the experience with the food more intimate. It was one of the most memorable experiences we had on our Japan trip. Loved every moment spent there. Wished we stayed longer.

Partner

8/10

Excellent

27 Apr 2016

pichit

Good Place

Good place, Good Service

Partner

10/10

Exceptional

14 Apr 2016

Jane

In a beautiful valley near Mt. Fuji

Very helpful and pleasant staff, very willing to help.
Food was very good and the facilities were also excelkent

4/10

Poor

06 Apr 2016

Verified traveler

A disappointing stay

We chose the hotel for a one-night onsen stay. The room was great but the rest of the hotel was a disappointment. There is no buzz or atmosphere as there is no cafe/bar in the lobby. The area has no particular points of interest apart from the Fujiya Hotel, a 10-minute walk away. Views of Lake Ashi and Mount Fuji are a bus ride away.

Dinner is served in individual rooms at the restaurant, supposedly kaiseki style but everything is lumped together instead of being served as individual dishes as they should be. The food itself is ok, mediocre compared to the high standards in the rest of the country. We had to ask 3 times to be moved to a different dining room as we were placed in a noisy room next to the kitchen where all you could hear was the extractor.

Also, as we had an early train to catch, we had to depart early and no offer was made to serve breakfast earlier for us so we had to miss out on breakfast completely.

Service was cold and inflexible which is a shame in a country that is generally renowned for excellent service.

Partner

10/10

Exceptional

31 Jan 2016

Mo-Huai

Amazing Spa Hotel

It was an amazing stay at the Manatei Hakone Hotel. We had the suite with in-room onsen bath. The room was modern & spacious, the onsen bath was simply amazing with constant flow of hot spring water, of which is kept at a very comfortable temperature. The dinner and breakfast were also outstanding with traditional Japanese cuisine. We would definitely stay here again next time in Hakone.

Partner

10/10

Exceptional

06 Dec 2015

Verified traveler

Very pleased with the stay. The service was really good and staff were very polite. Food was AMAZING! Room was very comfortable.

Partner

8/10

Excellent

01 Dec 2015

Verified traveler

Pleasant stay

We had a pleasant stay at the hotel. They have 3 private onsen rooms that you can go and use any time without booking. Relatively clean. Hot water was pumped from the ground. Food was great. It's also quite close to the bus station and 5-minute shuttle bus will get you to the train station. Hotel is very helpful in terms of shuttle bus. They even gave us a free ride to the open air museum. Overall quite happy with the stay.

Family

10/10

Exceptional

29 Nov 2015

Verified traveler

Hakone Ryokan

Great dinner, great breakfast. Facilities top notch. In-room hot springs bath was amazing, as were the private and communal baths elsewhere in building.

Family

4/10

Poor

29 Nov 2015

SHIUAN TING

The room is too small, we can't open our luggage at the same time.
but the location is not bad.

Partner

10/10

Exceptional

22 Nov 2015

Alexander

Beautiful

Everything was great from the service to the decor of the room. The only, and i mean only, thing missing was there is no AC.

Partner

10/10

Exceptional

20 Nov 2015

Sharon

Lovely Spa Hotel with Superb Japanese Cuisine.

Lovely Spa Hotel with Superb Japanese Cuisine.
I thoroughly enjoyed my experience at Manatei Hakone
Manatei Hakone is comfortable and relaxing Spa hotel with 19 rooms, quietly nestled on the side of a mountain. On arrival I was greeted by a well-spoken receptionist whose English was very good. I learned that I was upgraded to a beautiful room with a private wooden onsen – hot tub, with an ongoing flow of hot water through a wood pipe, located in a partially enclosed terrace room accessed via the shower. It was utterly fabulous. The room was beautifully appointed, with very comfortable beds, pillows and comforters. One side of the room included a wonderful lounge area. On the bed was a set of lovely Japanese loungewear to use in the hotel. The view from the room was beautiful.
The food was both gorgeous and delicious. A multi course Japanese Dinner was served in beautiful style – the food, the service and the platters were very special. Breakfast was served in a lovely multi-layered bento box. It was beautiful and delicious. Don’t miss the opportunity to enjoy these special Japanese meals prepared with the freshest local ingredients.
My stay was just lovely, and I did not want to leave!

10/10

Exceptional

29 Oct 2015

Jacky Wing Cheong

My stay at manatei was excellent, everything is perfect.

Partner

10/10

Exceptional

19 Oct 2015

Martin

Hakone hot spring!!

Amazing stay at the Manatei. We had a hot spring in our room which was a wonderful treat to be able to relax in the comfort of your own room and not worry about a public onsen. All shower and hot spring facilities were excellent - toiletries provided were excellent and the hot spring itself was very hot and kept a constant flow of water. Lovely and relaxing! Well worth the price of the room. Yukatas / pyjamas are provided in a variety of sizes. The Manatei is a ryokan and provides half board ie breakfast and dinner are included. Dinner was exceptional! The sashimi was the best we ate in Japan and we had a lot plus the abalone and simmering pork were all noteworthy! Absolute delight! You do pay extra for drinks but beer is very affordable and you can splash out on wine too. Breakfast was also good usual japanese breakfast fare - rice, miso soup, pickles, fish etc. hakone itself is less of an attraction as the main volcano walk was closed but just go for the hot spring you won't regret it. Overall great hotel and the staff speak very good English.

Partner

10/10

Exceptional

17 Oct 2015

Eugene

excellent.

Family

10/10

Exceptional

21 Aug 2015

Danual

Great Hakone Resort

This is a fantastic spa hotel tucked away in the mountains. You arrive at a local train station, and the hotel will come pick you up. They will make you comfortable, and then start the check in process.

Someone will deliver you to your room, and since everything is in Japanese, told us how to operate them.

The Hotel has a stream with waterfalls just outside the property, great place for a picture.

Our room had a private Hot spring in it, the hotel featured 3 private family rooms and a gender separated public ones. Being our first time, I am glad we chose the room with the private one.

Dinner was included this was Japanese style, a couple of things were challenging but I tried everything and found it very enjoyable.

Everyone that works for the hotel was friendly, courteous and helpful. For non Japanese, english was not a problem.

If I was to vacation in Hakone again, I would look here first.

Partner

8/10

Excellent

14 Jul 2015

Stephane

Relaxing stay at Manatei

Very pleasant stay
Amazing service
Food was very good
Our room was amazing
Even if it was raining, I wished the tennis courts had been cleaned. It made the whole place look abandoned.

Family

10/10

Exceptional

01 Aug 2022

ひらせなおみ

食事がとても美味しかったです。
従業員の皆様のサービスも行き届いていました

Leisure Family_with_children

10/10

Exceptional

14 Jul 2022

Mieko

良くなかった所を考えるのが難しいくらいとても良かったです。
食事は見た目も味も最高でした！
お野菜もお肉もデザートもとても美味しかったです。
施設の方も接客がとてもスマートで、心地よく、フロントの方はとても上品で優しかったです。
また行きます。