Name: Hakone Suisen
Address: 254 Ohiradai, Hakone Machi, Kanagawa, JP

10/10

Exceptional

12 Jun 2026

Katherine

Wonderful property with great hot spring facilities

Family_with_children

10/10

Exceptional

08 Jun 2026

Suzanne

Tranquil, quiet inn with onsite indoor and exterior onsens. Many details which made this feel like an authentic Japanese experience. We enjoyed the footbath multiple times. Our room had no shower so we used the Onsen for that. Breakfast was simple European style pastries, soup and coffee/tea. 5 min walk from bus and train station. Taxis also easy to book using GO app.

Friends_and_family Family

10/10

Exceptional

04 Jun 2026

Sarah

This hotel was beautiful inside and out. It was a short walk from the train station and on a stop of the Hakone Loop. A gem!

Family_with_children

10/10

Exceptional

02 Jun 2026

William

clean and peaceful

Self

10/10

Exceptional

26 May 2026

Michal

This was such a lovely spot to stay. A very authentic and peaceful Ryokan experience in a beautiful setting. The room was much larger than I expected with a relaxing forest outlook. The staff were very helpful and accomodating, providing a lovely breakfast of pastries and even a lift up to the train with our luggage when we left. It’s not far to walk from the train, but a bit tricky crossing the road when busy. We found it easier to cross further up around the corner when arriving, we had our luggage forwarded for arrival which was very easy. We were hoping to try the little Japanese pub by the train station but it was closed, but ordered Uber eats quite easily, otherwise you can eat in Gora or Hakone Yumoto. Would definitely recommend for a quiet, authentic stay.

Partner

10/10

Exceptional

22 May 2026

Hayong

Suisen was our #1 favorite stay during our 11-night trip in Japan. We spent 2 nights but wished for more. With a dozen rooms, it feels like a cozy B&B run by friends who’ve put thought into everything. The rooms/amenities are very clean, breakfasts simple (with delicious bread), and nighttime snacks prepared with care. Staff dress in black branded tshirts and know your faces, hospitality is next level from orientation to checkout, and you can tell the lounge areas have been curated with someone’s personal touch and artful preferences. The single outdoor onsen (for each gender) is great, but we loved the indoor one even more, especially since the windows open. Suisen was the perfect tatami stay after long days exploring Hakone navigating crowds and surfing on buses “meandering” through the mountain roads.

Compare Suisen to another natural onsen we stayed at later. With 450+ rooms, the other place was run like a resort/cruise ship operation. You’re one family in a sea of others, compete for massage chairs/showers, and wait in line to eat. The staff are dressed in fuller uniforms and run around serving all guests. But you get complete breakfast buffets and more baths, pools, and lockers.

Along the loop, there are clusters of these resorts; the buses stop right at them. But for Suisen, you have to walk what many would consider to be a narrower-than-average sidewalk. Suisen is more tucked away.

It depends on the vibe you want. For us, Suisen was our perfect Mt. Fuji getaway!

Partner

10/10

Exceptional

16 May 2026

George

Excellent accommodation and location. Staff was was friendly and accommodating.

Family

10/10

Exceptional

16 May 2026

Janelle

This place is a hidden gem. The staff were wonderful, the landscape was stunning. We loved the room, the food for breakfast was a nice add on. Pleasant service with beautiful scenery.

Family_with_children

6/10

Pleasant

16 May 2026

Matt

Friendly staff and spacious rooms. Location better suited when you have a car. No showers in standard room and communal “shower” area in onsen was inadequate.

Partner

10/10

Exceptional

10 May 2026

Justin

Amazing experience at this hot-spring hotel! It's a short walk downhill from Ōhiradai station and from the moment we arrived, the staff made us feel very welcome. The room and facilities were very clean and we loved the breakfast, the lounge with an amazing record collection, the craft beer vending machine, and of course the baths. Note that there is no restaurant for dinner, but they do have delicious frozen prepared foods available for purchase and a kitchen and dining area where you can make them, and the staff is very helpful. It's a modern ryokan experience and we'd love to come back there!

Partner

10/10

Exceptional

04 May 2026

Annette

Hotel Suisen was the first ryokan I have stayed in and far exceeded my expectations. The hotel is small and very peaceful, set back from the winding road and just a few minutes walk downhill from the mountain railway station Ohiradai. It is very easily accessible from Tokyo and a Hakone Free Pass covers transport costs as well as the cable car. The staff were very friendly and courteous and provided a comprehensive introduction to the facilities, including the indoor and outdoor thermal baths. The guide also gave details about wearing a yukata provided in the room, which can be worn throughout the day as well as to the onsen. The outdoor onsen was warm, quiet and very relaxing. My room was spacious with a magnificent view of the mountain forest and there was a lovely deep bath in the bathroom. Although dinner is not provided, there are facilities for heating up meals and ready meals are available. Breakfast is simple but plenty of pastries / croissants available.
Lake Ashi and trails around the lake an up to Mt.Hakone as well as longer trails are easily accessible by the mountain railway or bus. There are also shops and bars in Ohiradai. I only stayed 2 night after a business trip in Tokyo but definitely somewhere I would like to return to.

Self

10/10

Exceptional

02 May 2026

Tomomi

箱根の中でも静かに過ごせるエリアで、部屋からの山の景色がきれいで癒されました。

Self

8/10

Excellent

26 Apr 2026

Mark

Nice place to stay but breakfast very basic and meals to buy for cooking not great

Partner

10/10

Exceptional

22 Apr 2026

Jing

Super clean and friendly staff. Decent breakfast. Enjoyed both indoor and outdoor hot spring very much.

8/10

Excellent

22 Apr 2026

Martha

The staff is very helpful.

Friends_and_family Family

10/10

Exceptional

21 Apr 2026

Christine

Hakone Suisen was a peaceful hotel, and the staff was polite and discreet. After checking in we were given a brief presentation about the facility and the baths, and then we were left to explore on our own. Our room was lovely with beautiful views of the trees and surrounding hills and the fresh wheaty smell of the tatami mats. There was a refrigerator, a tea kettle with green tea, and instructions for how to set up our futons at night and how to use the public baths.

This was our first time using public baths, and we were a bit nervous. They ended up being very relaxing. The hotel is small (maybe 14 rooms or so?) and we went at the least busy times (they have a guide), so we had the baths all to ourselves both times we went. We preferred the indoor bath with its \"nanobubbles\" and beautiful views out the window to the cement wall views and crystal clear water of the outdoor bath.

The walk from the train station was short and easy. Just be sure to cross the road at the station and walk down the hill on the raised walk. Do yourself a favor and forward your luggage! Don't burden yourself toting it around the overcrowded transportation system of Hakone.

We brought our own dinner which we enjoyed in the hotel dining room. They have microwaves and utensils for guests to use. We enjoyed the small European pastries the hotel served for breakfast, in addition to soup and drinks. The addition of fruit, jam, and butter would be lovely, as would a few hooks in the room.

Friends_and_family Family

10/10

Exceptional

13 Apr 2026

Leticia

Excellent and helpful staff. I recommend the place and definitely would go back here.

10/10

Exceptional

06 Apr 2026

Stephanie

I really loved this hotel. There are 2 onsen - one indoor (which I found a bit hot) and on outdoor, which was the perfect temperature and which I loved. They provide really lovely amenities - bath products, moisturizer, tea pot and tea. It felt quite luxurious I only cooked in the kitchen once - just the frozen pizza that they sell. It was very clean and well stocked, I just find a grocery store in the places I was in. They serve breakfast each morning, which is basically tea, coffee, juice, and a variety of pastries. There are lovely places to sit to relax or read. It’s a very comfortable hotel and is quite near the ohiridai train station or bus stop for travel into Gora or Hakone Yumoto. However, if like me, you return tired after a long day and don’t feel like taking any more transit, there is really nothing within walking distance. There are frozen meals and a variety of snacks for sale, however.

Self

10/10

Exceptional

05 Apr 2026

OCTAVIO

The amenities are excellent, will return soon

Family

10/10

Exceptional

02 Apr 2026

Ritwik

One of the best property to experience the Japanese culture and Suisen. Highly recommend

Partner

10/10

Exceptional

28 Mar 2026

Rochelle

We stayed here as a family of 4 in March 2026. We stayed in a Japanese style room. The room has a toilet and sink but no shower. There are both indoor and outdoor baths however which we enjoyed! The indoor bath change area is a bit small if there are several people using it at the same time. The outdoor bath is lovely and quiet but with no shower area to shampoo/soap up so you need to go down the stairs to the indoor area to do this. Both outdoor and indoor baths are separated by gender. The Japanese style rooms were very clean and there are instructions available to assist you in setting up the beds for sleeping.

A couple of tips: The road from the station to Hakone Suisen is a short walk but it can be very busy with traffic and there is no designated cross walk. Crossing the road during mid day with luggage and children can be a harrowing experience! It was better in the early morning.

Also, check in time is exactly 3pm or later. We arrived around 2:45 and were told to wait until after 3 which was fine as there was a nice sitting area and at 3 pm the staff promptly came to check us in. Just don't expect to check in early unless you make prior arrangements. If your commute gets you in before check in in may be worth just leaving bags and going out to enjoy the afternoon. The Open Air Museum was a highlight!

Family_with_children

10/10

Exceptional

27 Mar 2026

Agnieszka

Amazing place. The atmosphere was peaceful and relaxing, surrounded by beautiful nature, which made it the perfect getaway from the busy city.
The rooms were very clean, comfortable, and traditional, which made the stay feel authentic and special. The onsen was one of the highlights — very clean, relaxing, and not too crowded. It was the perfect way to unwind after a day of exploring Hakone.

Family_with_children

10/10

Exceptional

09 Mar 2026

Jakob

Would stay again. Staff were very kind to us despite being English-speaking tourists, lovely view of the valley, and strong Japanese vibes throughout the property. Price was right too. Only off putting part was the interesting walk from the train station.

10/10

Exceptional

03 Mar 2026

Lynne

Staff were exceptional, facilitie was great

Self

8/10

Excellent

27 Feb 2026

Luisa

Clean, quiet, beautiful property in the mountains. It’s more of a spa-hotel, So not super convenient for us (we needed a place to sleep and a shower). Did not relize that our room had as bathroom but no shower, but the staff was super helpful and offered a room for a moderate fee, Would. Inlikwses

Family_with_children

10/10

Exceptional

12 Feb 2026

Masha

We absolutely loved our stay at Hakone Suisen. The location is fantastic — peaceful, beautiful, and perfectly placed for exploring Hakone.

The atmosphere feels truly magical and relaxing from the moment you arrive. The staff were so welcoming and kind, which made the experience even more special.

Our room was beautiful, comfortable, and very well kept. We felt completely at ease the entire time.

This was one of the highlights of our trip and we would happily stay again. Highly recommend!

Leisure Family

10/10

Exceptional

12 Jan 2026

Pierre

The whole place was spotless, staff was more than great, but what stood out is their attention to details: the way they recognize you and bring you your shoes as soon as you enter the lobby, they give you a flashlight if you go out at night, they take time to explain things. It is the PERFECT place to stay for a night or two, in a quiet environment.

Leisure Self

10/10

Exceptional

10 Dec 2025

Kaitlin

Absolutely loved my stay here - quiet and serene with beautiful mountain views. The onsens were incredible and often empty because of how small the hotel is. Great service and facilities!

Leisure Self

8/10

Excellent

01 Dec 2025

Anthony

I absolutely love the hot springs and the how great the staff was. I will gladly come back again next.

Leisure Self

10/10

Exceptional

30 Nov 2025

Karina

Upon arrival, one staff member was not very welcoming. Since we arrived early, our intention was to leave our bags and explore the area, but he did not explain the no-shoes policy and came across as rude, which was a bit uncomfortable.

That said, during check-in, the young lady who assisted us was extremely polite and took the time to clearly explain everything. Her professionalism made a great impression.

Overall, the hotel is beautiful, and aside from the initial interaction, we had a pleasant experience.

Leisure Partner

10/10

Exceptional

09 Nov 2025

Shogo

Really limited transportation. Heavy traffic on high season.

Leisure Family

10/10

Exceptional

31 Oct 2025

David

If you want something boutique and intimate away from the usual Hakone tourist crowds, this is the place! The staff was so nice and helpful. The room was clean and spacious with amazing views. While there was no shower in our room, we basically had the small onsen areas to ourselves (men & women separate but fully nude only) or only a few other people. It's peaceful and has a homey feel with unique decor touches that we loved. From the bookshelves and records in the chill lounge area to in-room tea set with tasty green tea, it's a perfect place if you don't want the usual \"formal hotel\" vibe.

Partner

10/10

Exceptional

29 Oct 2025

Eric

The hotel was very clean and tidy, slippers were provided upon entry into lobby so no outside shoes throughout the hotel. The hotel staff were super friendly and helpful, providing all information about the amenities during check-in. They also provided a flashlight when I went out at night, which I thought was a very nice personal touch.

Self

10/10

Exceptional

27 Oct 2025

Bryce

Amazing place to stay and relax.

Leisure Self

10/10

Exceptional

20 Oct 2025

Nathan

Staff were very kind and informative. At check in, they sat me down & explained everything about the hotel. My room had the most incredible view of Hakone. The hotel was very clean. The bath house was very nice. There was also a neat little lounge room with records and such as well as a foot bath on the first floor. I did not take advantage of these things during my stay but still very nice features! The free breakfast was decent, mostly bread items. I don’t really have any complaints.

Leisure Self

10/10

Exceptional

28 Sep 2025

Rhiane

Really nice accommodation, staff are really friendly and the town beautiful for a quiet getaway

Leisure Self

10/10

Exceptional

25 Sep 2025

Dorothy

This hotel was a very nice place to stay. It was very calm and clean and the stuff was very friendly. It was also very affordable for a beautiful room.

10/10

Exceptional

22 Sep 2025

Max

Ryokan was very unique for a first timer like me. Staff were very polite and helpful, and could speak good English which was a big help! Would definitely recommend to anyone staying in a Ryokan for the first time.

Leisure Self

10/10

Exceptional

13 Sep 2025

Lutz

Excellent value for the price. Very friendly and helpful staff. Quiet, nice and cosy facilities. Enjoyed my stay very much.

Leisure Self

10/10

Exceptional

14 Aug 2025

Jacqueline

Really nice hotel with friendly staff. Japanese style room with beautiful views of the mountains. Had 2 onsens and a foot bath, with lounge areas. Had breakfast and bought dinner nearby.

Leisure Family_with_children

10/10

Exceptional

28 Jul 2025

Linda

If you're looking to get away to quiet serenity then this is a lovely place. It is removed from easy access to activities in the area, other than the outdoor sculpture park, which is EXTREMELY worth a visit, but it was a beautiful location to spend a peaceful break in the midst of the big cities on our itinerary.

Leisure Partner

10/10

Exceptional

21 Jul 2025

Jennifer

Our stay at Hakone Suisen was wonderful. The hospitality and warmth of the staff made us feel genuinely cared for. They have a well-managed indoor and outdoor onsen. Their breakfast service is also lovely. At checkout, a kind staff member even drove our luggage to the train station, going above and beyond. We would love to return.

Leisure Partner

10/10

Exceptional

29 Jun 2025

Alexis

Relaxing and clean. Loved the traditional rooms and the onsen.

Leisure Family_with_children

10/10

Exceptional

19 Jun 2025

kirsten

Wonderful hotel tucked away with gorgeous views! Close walk to bus stop and the train, you’ll just have to prepare to walk uphill a lot lol the onsen is amazing, we used the outdoor one every night. There aren’t many people so both hubby and I had the onsen to ourselves each time! It’s such a peaceful place, it’s where we ended our Japan trip. Just know that restaurants and shops close early (like 5-7pm!) and the busses also stop around 10 so eat early. We got the executive suite, so so worth it I promise!! Oh and we absolutely loved the provided yukatas, wish we could buy them!

Leisure Partner

10/10

Exceptional

03 Jun 2025

Iris

nice and clean hotel. Stuffs are very helpful.

Leisure Family

10/10

Exceptional

01 Jun 2025

Manuel

Amazing property inside the mountains, in connection with nature. Onsen facilities is great with indoor and outdoor options

Leisure Family

10/10

Exceptional

30 May 2025

Christopher

Highly recommend!

Leisure Friends

10/10

Exceptional

25 May 2025

Annelise

This feels like a true retreat in the middle of a busy trip. The onsen experience is relaxing and the staff is friendly. We stayed in a traditional Japanese style room and it was a calm and serene environment with a beautiful view of the mountains.

Leisure Family

10/10

Exceptional

19 May 2025

Mason

Absolutely loved our stay. They were so accommodating with our 12 month old and even had a snack bag, a Yokuta, and baby bath for him. Best part of our trip so far. So beautiful.

Leisure Family_with_children

10/10

Exceptional

19 May 2025

Angel

Amazing staff, amazing stay, peaceful super clean. Would 100% come back next time

Leisure Friends

10/10

Exceptional

18 May 2025

Tommy

The property was very clean but a bit of a walk from the bus stop nearby. The facility has nice amenities such as vending machines and lounge room.

Leisure Friends

10/10

Exceptional

07 May 2025

Paul

Such a beautiful place. With its own onsen. It was special. Calm. Relaxing.

Leisure Family

10/10

Exceptional

05 May 2025

Kevin

It was very clean and friendly staff but because of location and no dinner service you are limited to what you can eat during your stay. Recommend bringing your own dinner from the market. Overall amazing experience, would have been better if it were closer to restaurants or had dining service.

Leisure Partner

10/10

Exceptional

03 May 2025

Dan

Peaceful stay

Beautiful quiet secluded property. Very friendly staff. Not many restaurants nearby. Property does offer some frozen meals should you not want go out. No in room shower.

Friends_and_family Family

10/10

Exceptional

24 Apr 2025

Olivia

Everything was excellent

10/10

Exceptional

23 Apr 2025

alison

Simple and serene. Would book again.

Leisure Friends

10/10

Exceptional

23 Apr 2025

Elizabeth

Loved the lounge, interesting books and records and artwork, friendly and helpful staff, clean. Great hot baths, quiet and relaxing.

Leisure Friends

10/10

Exceptional

23 Apr 2025

Carl

Friendly, romantic and a must visit

10/10

Exceptional

21 Apr 2025

Lori

As soon as we walked into the door we were greeted by the staff. Everyone was amazing. The view from our room and from the foot bath was absolutely stunning. The kids enjoyed the play area in the lobby lounge. We can’t wait to go back!

Leisure Family_with_children

10/10

Exceptional

21 Apr 2025

Jersey

Staff are friendly and courteous. This is a baby friendly hotel.

Leisure

10/10

Exceptional

13 Apr 2025

Thomas

Very good onsen

Leisure Friends

10/10

Exceptional

06 Apr 2025

Owen

I really appreciate the staff's help with my special requests, professionalism and friendliness. The cherry blossom tree above at least the men's part of the outdoor bath was a nice touch, as was the free breakfast. The hotel facilities look quite new too. My nitpick is that there were no nearby restaurants open for dinner at the time of my trip, so I ate at other places before returning here.

Leisure Self

10/10

Exceptional

30 Mar 2025

Joseph

It is a short walk from the Ohiradai train stop.

Leisure Family

10/10

Exceptional

28 Mar 2025

STEPHANIE

This was the highlight of our Japan trip. The staff was so friendly and welcoming. It was our first ever stay in an Onsen and was such a unique experience. I only hope we will be able to visit here again.

Leisure Family

10/10

Exceptional

21 Feb 2025

Fengrui

Walking distance from the train station, however, note that the walk is very steep.

Leisure Self

10/10

Exceptional

18 Jan 2025

Francesca

One of the best stays I've ever had. Very comfortable, everything was perfect. And it's a small ryokan/hotel so there are not that many other guests. Very peaceful.

Self

10/10

Exceptional

01 Jan 2025

weidong

The staffs are the best, the facilities are in excellent condition, onsets are great!

Leisure Family

10/10

Exceptional

28 Dec 2024

Mihai-Razvan

I had an amazing overnight stay at Hakone Suisen. The staff were fantastic, the hotel was very clean and welcoming, and the indoor onsen was incredible. Bonus for the room with an amazing view!

Leisure Self

10/10

Exceptional

02 Dec 2024

Katherine

Beautiful, quiet, restorative

Comfy, quiet, beautiful, welcoming place. My family enjoyed our one night stay. It was the perfect thing in the midst of our vacation. The staff were very helpful, the rooms and facilities excellent. The surroundings so beautiful.

Friends_and_family Family

10/10

Exceptional

24 Nov 2024

Darren

Super friendly and helpful staff

Friends_and_family Friends

10/10

Exceptional

22 Nov 2024

Brian

First stay at an Onsen

This was an amazing experience for my first onsen. Traditional but yet innovative.
The check in and check out was easy, the staff are super friendly and knowledgeable and made the whole stay wonderful. Always willing to accommodate.

Self

10/10

Exceptional

04 Nov 2024

Lelia

This place is the best! My husband and I wanted to visit Hakone for an day and I’m so glad I found this spot—close to the train station (we walked)—and a gorgeous view from our room. It was so peaceful and the outdoor baths are lovely! Yummy pastries in the morning and the staff are very kind and helpful.

Leisure Partner

8/10

Excellent

01 Nov 2024

Verified traveler

Great stay

Staff was super helpful and friendly! Wish it was a bit more centrally located as the bus was unreliable and the train takes a while to get to get you around.

Partner

10/10

Exceptional

14 Oct 2024

Scott

Beautiful view of mountains. Open site onsen is incredibly picturesque and relaxing.

Leisure Partner

10/10

Exceptional

09 Oct 2024

Su

Best hotel I've ever stayed at! Exceeded expectations, definitely coming back