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Hoshino Resorts KAI Hakone

Kanagawa · Japan

Yumotochaya, Hakone-machiView location

9.0/10Excellent77 Reviews
Cleanliness9.8/109.8
Service9.4/109.4
Comfort9.6/109.6
Condition9.6/109.6
Neighborhood9.0/109.0
Amenities9.4/109.4
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  • Adults Only

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Hoshino Resorts KAI Hakone

Located in Hakone, Hoshino Resorts KAI Hakone is on the riverwalk, a 2-minute drive from Tamadare Falls and 6 minutes from Kanagawa Prefectural Museum of Natural History. This 4-star ryokan is 5. 3 mi (8. 6 km) from Lake Ashi and 5. 8 mi (9. 3 km) from Hakone Shrine.

Pamper yourself with onsite massages or enjoy recreation amenities such as hot springs. Additional amenities at this ryokan include complimentary wireless Internet access and gift shops/newsstands. Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. Free self parking is available onsite.

At Hoshino Resorts KAI Hakone, enjoy a satisfying meal at the restaurant. A complimentary local cuisine breakfast is served daily from 7:30 AM to 9:00 AM. Make yourself at home in one of the 32 air-conditioned rooms featuring refrigerators and flat-screen televisions.

Complimentary wireless Internet access is available to keep you connected. Private bathrooms with separate bathtubs and showers feature deep soaking bathtubs and complimentary toiletries. Conveniences include phones, as well as safes and desks.

Read more about this hotelShow less

With a stay at Hoshino Resorts KAI Hakone in Hakone (Yumoto), you'll be within a 15-minute drive of Hakone Hot Springs and Fuji-Hakone-Izu National Park. This ryokan is 7.5 mi (12.1 km) from Lake Ashi and 6.5 mi (10.5 km) from Hakone Kowakien Yunessun.

Make yourself at home in one of the 34 air-conditioned rooms featuring refrigerators and flat-screen televisions. Complimentary wireless internet access is available to keep you connected. Private bathrooms with showers feature complimentary toiletries and bidets. Conveniences include phones, as well as safes and desks.

Featured amenities include a 24-hour front desk, multilingual staff, and a library. Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Entertainment
Non-smoking
Accessible facilities

Check-in and check-out

Check-in from 2:30 PM
Check-in until 6:00 PM
Check-out until 11:00 AM
Minimum check-in age 18

Hotel policies

No rollaway/extra beds available No cribs (infant beds) available Unicode Support false Professional property host/manager Pets not allowed

Cleaning and safety

Essential Travel
Essential workers only - NO

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.

    We have included all charges provided to us by the property.

  • You need to know
    • Reservations are required for massage services. Reservations can be made by contacting the ryokan prior to arrival, using the contact information on the booking confirmation.
    • One child 2 years old or younger stays free, per registered adult, when occupying the parent or guardian's room, using existing bedding.
    • The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
    • Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.
  • Special Instructions
    This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. Half Board is not included in the Half Board rate for children aged 0-2.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards; cash is not accepted
    • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
    • Additional fees may apply to children for items such as extra bedding and meals.
  • Minimal age
    18
  • Spoken Language

    Japanese

    English

Nearby attractions

Hakone Hot Springs 0.3 km / 0.2 mi
Tenzan Onsen 0.9 km / 0.6 mi
Tamadare Falls 1.6 km / 1 mi
Kanagawa Prefectural Museum of Natural History 4.7 km / 2.9 mi
Odawara Fishing Port 8.5 km / 5.3 mi
Odawara Hayakawa Gyoson 8.6 km / 5.4 mi
Odawara Castle 8.8 km / 5.5 mi
Fuji-Hakone-Izu National Park 8.8 km / 5.5 mi
Odawara Castle Park 8.9 km / 5.5 mi
Odawara Wanpaku Land 9.3 km / 5.8 mi
Miyagino Hayakawa Breakwater Cherry Blossoms 9.7 km / 6 mi
Chisuji Falls 10.2 km / 6.3 mi
Hakone Open Air Museum 10.4 km / 6.4 mi
Hakone Kowakien Yunessun 10.5 km / 6.5 mi
Hakone Gora Park 10.5 km / 6.6 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 34
  • hotel
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wi-fi
  • Multilingual staff
  • Lift access
  • Shop
  • Garden
  • Luggage room
  • Library
Show 5 more facilities & services
  • Restaurant
  • Breakfast
  • Only Adults
  • Non-smoking establishment
  • Minimum check-in age: 18
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • SINGLE JAPANESE ROOMSINGLE • JAPANESE ROOMSGL.JE

    Photos are not available for this room type.

    Hoshino Resorts KAI Hakone

    SINGLE JAPANESE ROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    JAPANESE ROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.JE

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN JAPANESE ROOMTWIN • JAPANESE ROOMTWN.JE

    Photos are not available for this room type.

    Hoshino Resorts KAI Hakone

    TWIN JAPANESE ROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    JAPANESE ROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.JE

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE JAPANESE ROOMQUADRUPLE • JAPANESE ROOMQUA.JE

    Photos are not available for this room type.

    Hoshino Resorts KAI Hakone

    QUADRUPLE JAPANESE ROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    JAPANESE ROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.JE

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room JAPANESE ROOMRoom • JAPANESE ROOMROO.JE

    Photos are not available for this room type.

    Hoshino Resorts KAI Hakone

    Room JAPANESE ROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    JAPANESE ROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.JE

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin JAPANESE ROOMDouble or Twin • JAPANESE ROOMDBT.JE

    Photos are not available for this room type.

    Hoshino Resorts KAI Hakone

    Double or Twin JAPANESE ROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    JAPANESE ROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.JE

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TRIPLE JAPANESE ROOM WITH VIEWSTRIPLE • JAPANESE ROOM WITH VIEWSTPL.JE-WV

    Photos are not available for this room type.

    Hoshino Resorts KAI Hakone

    TRIPLE JAPANESE ROOM WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 3 • Children: max. 4
    Room type
    TRIPLE
    View / characteristic
    JAPANESE ROOM WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: TPL.JE-WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Hoshino Resorts KAI Hakone

9.0
Excellent
77 Reviews
Cleanliness
9.8 /10
Service
9.4 /10
Comfort
9.6 /10
Condition
9.6 /10
Neighborhood
9.0 /10
Amenities
9.4 /10
50 reviews shown
10/10
Exceptional
31 Jul 2026
Rachel
Stunning oasis in the mountains. The onsen is beautiful and food is incredible.
10/10
Exceptional
18 Dec 2025
Mimi
Great Staff. Great food. Love the tea space where you can put your foot under the warm table. Even you can’t have your onsen, you can attend the workshop to make a beautiful photo frame with wood.
Leisure Partner
8/10
Excellent
14 Dec 2025
Jason
Rooms were well sized and immaculate. Onsen was vey nice and not crowded. Meals were good with very good ingredient and service. Commic
10/10
Exceptional
05 Jul 2024
Verified traveler
Amazing service from wait staff at dinner and breakfast with gourmet transitional Japanese food. Onsen view was beautiful.
Friends_and_family Family
10/10
Exceptional
22 Apr 2024
Cat
Staff were very kind and respectful. Room was clean and spacious. Room had a gorgeous view of the river and trees. We enjoyed the very authentic traditional Japanese food served at breakfast and dinner. The public onsen is fantastic and the area also includes a sauna and a cold plunge. Be aware that guests with large tattoos are not permitted. Would not recommend the Japanese traditional room for guests over 5’8ft as the doorways are very low. My boyfriend had hit his head numerous times. Otherwise, our stay was great and would recommend Kai Hakone!
Leisure Partner
4/10
Poor
25 Mar 2024
Koray
Property cannot service western travelers, lack of language is a big problem , it is not a luxury property with some nice spring pool and clean rooms , food variety and quality poor appeals only Domestic market, transportation is a problem also with limited taxi and hotels does not have shuttle, I ended up paying a $1 for boiled egg for my son which they refused to accommodate 2 days and finally agreed
Leisure Family
10/10
Exceptional
23 Dec 2023
Andrew
rooms were best we stayed at by far quality beds
Leisure Family
10/10
Exceptional
20 Nov 2023
Pierluigi
This was an unique experience. The hot spring bath, the Japanese traditional room overlooking the river, the kaiseki dinner. It was such a wonderful and relaxing experience. I wish we stayed 1-2 days longer. Highly recommended beautiful place.
Leisure Family
10/10
Exceptional
02 Nov 2023
Alyssa
Excellent service, experience l, and onsen. The food was great, nothing to complain about with the overall experiences.
Leisure Partner
10/10
Exceptional
19 Feb 2020
Wendi W Y

A memorable trip.

Excellent services.
Relaxing atmosphere and good experience with Japanese banquet meal.
Partner
10/10
Exceptional
03 Dec 2019
Verified traveler
The Ryokan was full of old world Japanese culture and traditions but with an updated elegance. The grounds where beautiful in the mountain country setting of Hakone. The hot spring baths where well kept, clean, and had upscale amenities. The staff was so polite and pleasant. As you drove away up the drive they would stand at the entrance and bow to you until you left sight. We will never forget our incredible stay!!
Leisure Family
10/10
Exceptional
08 Jul 2019
Verified traveler
The resort was beautiful! The staff was incredibly friendly, helpful and accommodating. The standout for us by far, was the beautiful onsen and view! We had a great stay!
Leisure Partner
10/10
Exceptional
21 May 2019
Verified traveler
Excellent hotel, excellent staff and amenities available. Onset very good
Leisure Partner
10/10
Exceptional
15 Apr 2019
Verified traveler
Great place to visit , Excellent food, beautiful design
Leisure Family
10/10
Exceptional
13 Apr 2019
dan
Amazing location and onsen was a real highlight. Food was delicious and out of this world - fantastic!!!
Partner
10/10
Exceptional
27 Dec 2018
scott

Relaxing and tranquil!

Excellent Onsen and well worth the trip from Tokyo. Highly recommend!
Family
10/10
Exceptional
28 Oct 2018
Chen chen
Comfortable, good staff and very relax
Friends
10/10
Exceptional
22 Sep 2018
Verified traveler
The room was stunning with a great river view to fall asleep to. The futon actually ended up being more comfortable than the beds.
10/10
Exceptional
23 May 2018
elayboy
Super friendly staff! We were offered plum drink and hot towels at check in.
10/10
Exceptional
23 Nov 2017
Verified traveler
Nice welcome check in.
Nice food and atmosphere.
Nice staff.
It would be nice if they have staff who speak English at the front desk 24 hours available.
10/10
Exceptional
08 Jul 2017
Verified traveler
Beautiful ryokan. One of the best resort experiences you will have.
4/10
Poor
26 Feb 2026
YiChao
溫泉湯屋
10/10
Exceptional
27 Jul 2024
Patricia

Hermosas vistas

Ubicado en medio del bosque y cerca de un rio. El hotel es precioso aunque sus areas comunes necesitan un poco de renovación
Partner
10/10
Exceptional
23 Jun 2024
MingTing
地理位置靜謐, 餐飲精緻, 房間寬敞舒適, 溫泉美景映襯
Leisure Friends
10/10
Exceptional
16 Oct 2023
Paola
Bell’albergo, non si può avere un caffè a colazione , orari rigidi per fare colazione come in ogni albergo in Giappone. Premetto che la cucina giapponese è la mia preferita Ma la colazione dovrebbe essere flessibile dando la possibilità di ordinare un caffellatte e un ovetto fritto, piuttosto che un brodo e tanti piccoli assaggini. Grazie comunque, le terme sono spettacolari e la stanza pure.
Leisure Family
8/10
Excellent
28 Jan 2020
Verified traveler
住宿環境不錯,餐點普普~
Friends_and_family Family
10/10
Exceptional
17 Jan 2020
ka kei keiko

四平八穩。

我一連兩晚入住箱根星野兩間不到酒店!這間不是不好!而是界仙石原更加好~
Partner
10/10
Exceptional
25 Dec 2019
Verified traveler

非常赞

完美的住宿,唯一遗憾的是食物并没有达到顶级
Friends_and_family Friends
6/10
Pleasant
23 Dec 2019
SUWAPADEE

Unbelievable mistake

Before making reservation, I've sent email to the hotel if they can provide us porter service because there are total 7 adults and 3 child with a lot of luggages due to 11 days of trip. Ms.Kaori replied me yes they can provide me porter service so I made reservation and also reserve taxi for the guide at 20.00 who stay nearby since 17Sep. After reservation, I keep contact with the hotel about this to ensure everything is smooth with Ms.Eri and Mr.Rei.

One the day of arrival 18Dec, guide reconfirm with the hotel again but was informed that no proter service and no taxi until 22.00. What happen!!...The hotel keep confirm me these kinds of service until 2 days before arrival. The hotel inform me that it's call center at Okinawa who confirm me not the hotel. I don't belive that I heard this from the hotel in Japan. Fortunately, the hotel took small truck to help our luggage but no taxi anyway. I have to ask for another hotel where guide stay to pick up guide instead.

I don't know what happen but you should explian better than this.
Friends_and_family Family
10/10
Exceptional
11 Dec 2019
Verified traveler

新穎低調奢華的日式溫泉旅館

新穎低調奢華的日式溫泉旅館, 非常舒適, 晚餐和早餐也很豐盛, 大浴場有山林的景色, 沒有什麼能挑剔的, 完美
Friends_and_family Family
6/10
Pleasant
09 Dec 2019
Soon Ho
워낙에 유명한 호시노 리조트라 묻지도 따지지도 않고 갔습니다.
룸컨디션, 직원들의 접객태도, 인테리어의 디테일 모두 훌륭합니다.
하지만 7-80만원 하는 료칸에 딱 대욕탕 두개만 있다는것. 식사가 보여지는것 만큼 훌륭하지 않다는것이 아쉽습니다.
이 값이면 그냥 전통적인 료칸에 갈 것 같아요. 한번 경험하긴 좋지만 두번 가지는 않겠습니다.
Friends_and_family Family
10/10
Exceptional
26 Nov 2019
Peiyu

服務一級棒

服務很好,房間整理的很乾淨,早餐、晚餐都好吃。份量十足,根本吃不完,但是位置所在沒有其他商店,晚上只能跑溫泉,享受溫泉。
Partner
8/10
Excellent
07 Nov 2019
Verified traveler
좋아요. 대중탕이 노천탕이라 좋아요 식사는 뭐 그런 정도. 그닥 최고는 아닙니다. 교통은 불편하기에 핸터카를 이용하시는게 좋습니다
Leisure Family
10/10
Exceptional
04 Jun 2019
Verified traveler

Signature architecture and decor style of hoshino

Perfect architecture and decor as a modern ryokan with traditional flavor and details, especially highlighting local wood craftsmanship. Food although not as great but still good
Partner
2/10
Poor
30 May 2019
Verified traveler
6人で宿泊した際に、夕飯が3人ずつ分かれて欲しいと言われました。今まで色々な宿泊施設を利用しましたが、そんなこと聞いたことありません。
様々な言い訳のような事を言われ、星野リゾートなだけに本当に残念でなりませんでした。

家族旅行で記念の旅だったので、どうしても6人でなきゃ無理だと伝えなんとか入れてもらいましたが、、

今後このような事がないことを希望します。
星野リゾートさんはとても好きな施設なので、これからも利用はさせて頂きます。
Friends_and_family Family
10/10
Exceptional
22 Apr 2019
Verified traveler
너무 좋았습니다!
Family
10/10
Exceptional
21 Apr 2019
MASAKI

素晴らしいサービス!

スタッフが皆さん素晴らしい上に、お料理やお部屋、お風呂やロビーもとてもレベルが高く、またぜひ来たいと思いました。
Family
10/10
Exceptional
09 Mar 2019
DONG YOUNG

매우만족!

깔끔하고 세련된 료칸이에요 직원들 친절도는 말할것도 없구 전체적으로 만족했습니다
Partner
4/10
Poor
10 Jan 2019
YONG SANG

다른 호시노체인들과 비교시 최하위권

소도시만 다니다가 유명관광지는 처음이라 그런지 대실망.
다른 호시노리조트 체인들과는 너무 비교되게 후진 시설과 맛없는 음식 ㅜㅜ
도대체 왜 이가격인건지 도무지 이해가 안감.
온천물은 좋았음. 시설은 동네 1980년대 목욕탕 수준
Family
10/10
Exceptional
01 Aug 2018
Verified traveler

wonderful experience though food is not enough

very wonderful experience
Family
10/10
Exceptional
23 May 2018
Pui Kwan

值得入住

酒店環境優美,一泊兩食的晚餐和早餐都是精緻美味
Friends
8/10
Excellent
13 Apr 2018
Phoebe
飯店設備整體環境很舒適,員工服務非常細膩,晚餐的餐點希望可以再加強變化,愉快的溫泉之旅,有機會下次體驗住不同的星野飯店
8/10
Excellent
30 Mar 2018
Verified traveler

Reception sucks and there is no bar or restaurant.

The reception is terrible and the English information they can share with you is very limited. Don’t arrive before 3pm, they’ll treat you like a burglar.
10/10
Exceptional
28 Feb 2018
chinghoi

環境一流

食物方面有待加強, 但環境和房間舒適度一流!!! 如果有接駁巴士更好!自己去的話,要坐巴士但30分鐘才有一班車
10/10
Exceptional
16 Feb 2018
MAY

箱根最好的飯店之一

這次跟家人來日本渡假,朋友介紹來住 星野集團旗下的飯店,果然是很好 (要箱根車站 搭車 約10分鐘)一到飯店 服務人員一一介紹飯店設施 ,房間也很漂亮 ,餐飲也非常棒的、建議要來箱根的遊客。
10/10
Exceptional
05 Dec 2017
Shihmin

舒適的住宿

很好的住宿品質, 溫馨體貼的日式溫泉服務, 但如果是自駕前往, 導航使用網站上的電話會指引到另外的地點, 建議記得使用google map.
Partner
10/10
Exceptional
03 Dec 2017
fangyi

絕對物有所值值得一訪

環境,美食,服務都十分的到位令人滿意,價格雖然不低,但絕對物有所值
Partner
8/10
Excellent
30 Nov 2017
Verified traveler
酒店内部环境很好,我们一共住了两晚,包早餐和晚餐。第一晚晚餐食物普通,第二晚就好很多。温泉很美,前面有小溪流过。
Partner
8/10
Excellent
19 Nov 2017
KATT

湯坂山與須雲川之間的山谷,有絕對的私密性,相對沒有便利,適合自駕。

無法用電話號碼定位也沒有MAP CODE,租賃車子的導航只能輸入日文住址,無法輸入任何資料,所以GPS無法導航,對於沒有WIFI的我們是造成不小的困擾,透過電話聯絡飯店也無法提供協助,這點完全措手不及。
最後是變通輸入鄰近飯店的電話才定位找到界 箱根,第一晚的迷途讓期待的心情鬱卒。
之後的過程就跟其他星野旗下的品質一樣,心滿意足。
10/10
Exceptional
06 Sep 2017
Verified traveler
Good staffs,
Good environment,
Great food,
You can have a relax and quiet experiences

Location & surroundings

Hoshino Resorts KAI Hakone
Yumotochaya, Hakone-machi, Hakone, Japan

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Hoshino Resorts KAI Hakone

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