Name: Hakone Yumoto Onsen Tenseien
Address: Yumoto, Hakone-machi, Ashigarashimo-gun, 682, Kanagawa, 250-0311, JP

10/10

Exceptional

30 Jun 2026

Carlson

Great place! I really enjoy everything, thank you!

Friends_and_family Family

8/10

Excellent

24 May 2026

Sherman

The onsen was a good mix of traditional and modern. The onsen was very spacious and the outside pools had great views. Our futons were not made for us on our second night. The breakfast and dinner buffets were just okay, there was nothing really exceptional. Would have expected better food. The onsen is a 10 plus minute walk from the station, but it should be noted that it is all uphill and challenging with luggage.

Family

10/10

Exceptional

16 Apr 2026

ben

Great food and staff made the stay extraordinary.

Family

10/10

Exceptional

20 Mar 2026

Yumi

Great staff, convenient location. Rented the bath by the hour and it was great. Nice view from the room. Food was excellent.

10/10

Exceptional

06 Nov 2025

Milton

comfortable and clean. Pleasant stay. Courteous staff

Leisure Partner

10/10

Exceptional

07 Sep 2025

Yukiko

Ftom Dallas, TX

This place is amazing! The staff, the facilities and food are top notch! I will warn you, if you have tattoos, you cannot use the public onsen bath. Such a relaxing place and will visit again!
Thank you to the staff who were so kind, accommodating and very friendly!

Friends_and_family Family

10/10

Exceptional

04 Aug 2025

Mojgan

A very good hotel with onsen

4/10

Poor

21 May 2025

lior

Don't go, 2 stars max

Very old hotel
Terrible condition
Most of the staff don't know a word in english
The property is in a bad maintenance situation

Partner

10/10

Exceptional

31 Mar 2025

Benny

Buffet variety for dinner and breakfast was great. Live sushi and tempura made in front of you. Huge selection! You also rent by the hour a private onsen which we did. Public onsen was okay. Had steam room and sauna and cold plunge area. Enough lockers and showe stalls. Extra towels and water stations were there. Rooms were big and separate rooms if you have 4 people. Mix of western bed and futons on the floor.

Leisure Family

10/10

Exceptional

13 Mar 2025

SHUN

Traditional Japanese theme onsen hotel,
Provide 2 buffet meal, great for people looking for real Japanese hospitality experience

Leisure Partner

10/10

Exceptional

29 Nov 2024

John

Was a great stay. Breakfast was amazing!!

Family

8/10

Excellent

19 Nov 2024

chin lin

Very nice breakfast buffet, lot of choices. Room is clean, size is okay for 4 people to stay. The downsize is the location, which is a bit far from the station. Just keep in mind that you have to pay 150 yens per person per stay at check out for the onsen charges even if you did not use it.

Leisure Family

10/10

Exceptional

23 Oct 2024

Shang Bing

It is convenient, shopping areas were very closed by the hotel. I will stay in this hotel again.

Leisure Family

10/10

Exceptional

19 Oct 2024

HELEN

The hotel has a lot of facilities & amenities to use. Onsen is great & relaxing. Room is clean and comfort.
Breakfast & dinner have lots of varieties and very tasty.
Just a little long distance from the train station.

Leisure Friends

8/10

Excellent

08 Oct 2024

Daren

Nice hillside area for a stroll right on the grounds. The onsen was really nice and well equipped. Food (half board) was also great. Only real downside was that the spectacular view from the lobby was obscured by scaffolding and shrouding for some maintenance project.

Leisure Partner

10/10

Exceptional

25 Jun 2024

Jennifer

This place is one of my favorite stays so I'm a repeat customer. Their breakfasts and dinners are rich in variety and delicious, the beds are comfy, the public baths are huge with a beautiful view, and my favorite are the ducks and fish you can feed outside.

The service is also great. Everyone is professional and helpful.

To give a full star review, I'd like slippers to wear instead of being barefoot when indoors. I also would like to see vending machines on floors because you can only buy water at their gift shop on the first floor.

I'll definitely stay again!

Leisure Family

10/10

Exceptional

21 Jun 2024

Shlomi Shlomo

Very nice hotel

Leisure Family

8/10

Excellent

27 May 2024

Justin

Nice clean and older style place with a nice bath in the forest. There’s no special view from the outdoor bath but it’s still nice and quiet.

8/10

Excellent

15 May 2024

Shlomi Shlomo

Very beautiful hotel, clean and comfortable. Rooms are fine, garden is SUPERB.
When it comes to food, plenty of it, but the quality is so so. It is fresh and clean, but using cheap ingredients, in most cases. But overall, it is acceptable and the hotel gives a great run for your money.

Business Friends

10/10

Exceptional

02 May 2024

RUI

The dinner and breakfast was an amazing experience. Good quality of food and excellent service

Leisure Family

8/10

Excellent

15 Apr 2024

Zara

Beautiful well maintained gardens with waterfalls and ducks. The outdoor onsens were another lovely feature. The building was undergoing maintenance during our stay but we were compensated with a 1500 yen voucher per person.

Partner

10/10

Exceptional

08 Nov 2019

Verified traveler

Staffs are very friendly and helpful. Beautiful garden and waterfalls.

Leisure Family

10/10

Exceptional

23 Oct 2019

Verified traveler

They do not allow for tattoos which I could not find the answer to ahead of time. If you have tattoos this would not be a great stay for you.

Leisure Partner

10/10

Exceptional

27 May 2019

Verified traveler

Lobby attendant had a hard time finding Expedia.com reservation but once reservation was found everything was great, especially the outdoor onsen and massage room.

10/10

Exceptional

17 Dec 2018

Jeanine

Relaxing, beautiful getaway

Our stay at Tenseien in Hakone was delightful! The grounds are pretty and well maintained, the onsen was perfect, and the buffet had many options. Access to the lakes, ropeway, and Fuji views was convenient, short 10 minute walk to local rail stop. The trees here in autumn are breathtaking!

Partner

10/10

Exceptional

30 May 2018

Verified traveler

Very nice hotel in Yumoto area

A little bit too far from the train station (15 minutes of walking) but overall this is a good relaxing hotel. Very clean since all guests must take their shoes off before entering the hotel. Nice Onsen and friendly hotel staffs.

Family

10/10

Exceptional

25 Apr 2018

Mike

A hotel with great setting

Lovely hotel and nice hotspring... the grounds are great as well. Had a very relaxing visit.

8/10

Excellent

27 Jan 2018

Terris

Bring a towel

Considering the hotel is promoted arround bathing the same one

for four days seemed odd.

10/10

Exceptional

13 Oct 2017

Wendy

Fantastic place to stay

We had a fantastic one night stay. The onsen was great and the food choices for the breakfast and dinner buffets were great. Beautiful gardens by day and night.

Partner

10/10

Exceptional

11 Oct 2017

Stevenson k

Nice hotel ( Steven from Mississauga, Canada)

Quiet environment, nice and comfortable. Buffet breakfast and dinner ( included in the booking price) full of varieties. Staffs are helpful and speak reasonably good English. Hot bath, we used the public one is clean and nice and service is 23 hours a day, except 9 am to 10 am for cleaning. As indicated by previous clients, a bit (15 minutes walk ) uphill to hotel from Hakone - yumoto train station . You can either take the local bus (100 yens)( better if your luggage nit too big ) or a taxi . From hotel to train station is downhill. Ask the info at the train station if you wants to walk. Overall, nice hotel.

Partner

6/10

Pleasant

06 Oct 2017

Kok How

Not lousy but for the price, there are better

Room was extremely small compared to the Hakone Pax Yoshino hotel where we were just staying the night before, even though Pax Yoshino was cheaper.

Hotel was too big and appears to be catered more for group tours and local Onsen-goers that are not staying overnight, resulting in a lower standard of service level.

Family

10/10

Exceptional

25 Jun 2017

Chung-Ting

Another great attraction in Hakone

Our stay at Tenseien was great. Both my girlfriend and I was amazed by the cleanness of this hotel. All guests were required to take their shoes off as soon as after entering the gate. We stayed there for 2 nights, we walked on our bare foot to breakfast, dinner, the hotel shop and Onsen. Not a single second we felt any discomfort. We were absolutely stunned by the quality of this hotel for its cleanness, services, Onsen and food provided.

The Onsen was great. There were indoor and outdoor Onsen, it had good view and very delicate design that cannot be described in words, only awaiting for your own exploration.

I would say staying in Tenseien is one of the best reasons to visit Hakone!

Partner

10/10

Exceptional

28 May 2017

Verified traveler

Nice hotel view and facilities, close to tourism attraction areas

8/10

Excellent

28 May 2017

Verified traveler

Good place to enjoy hot spring and dishes

It is a good hotel for foreign tourist to take rest

Family

8/10

Excellent

20 May 2017

Matt

Good hotel for Hakone spa experience

I visited here with a friend as a stopover for travel from Tokyo to Kyoto. Hakone was a lovely little town, the hotel an impressive building 10mins walk from the train station. The room was basic but very clean, the shrine and garden behind the hotel a very nice experience. The highlight was the rooftop hot baths, beautiful view and relaxing, worth the whole trip. It was men only with women on a separate floor, so if I revisited with my wife I'd think twice about choosing here, as for the me the rooftop baths were the best part and I couldn't share that with her. Also take note, tattoos not allowed in spa or hotel! Buffet dinner was expensive and average.

8/10

Excellent

23 Apr 2017

Verified traveler

Stay here for the Onsens and surroundings.

Two nights in this town is plenty.
Have to take off shoes when you enter hotel, strange.

8/10

Excellent

15 Dec 2016

Verified traveler

Relaxing.place

Nice hotel. You can get there by a 100 yen shuttle from the train station, staff were very nice and helpful and the onsen was awesome! Just be aware that they are nudists. Great massages!! Nice hotel to relax and enjoy nature.

Partner

10/10

Exceptional

05 Dec 2016

YEE MAN

Inexpensive Premium Hotel

didnt know what I really booked. but when I got there, the hotel is actually THE place to be. i was very surprised and also felt lucky to be able to stay there.

Family

10/10

Exceptional

15 Nov 2016

Thomas

Relatively budgeted Hotel with a very good Onsen

Room is cozy and new however the toilet is smelly.
View of onsen is super nice however no additional towel provided in the changing room.
Attitude of hotel staff is just so so.

10/10

Exceptional

06 Nov 2016

bee

Wonderful

This was a highlight of my trip. Totally relaxing with wonderful vistas.

10/10

Exceptional

22 Oct 2016

John

Well maintained facility

The Tenseien Onsen was great. My fiancée and I came for a relaxing experience and this place delivered. Beautiful, well maintained facility. Not so many people at the Onsen (at least when we went) for it to ever be uncomfortable. Tasty buffet style meals served (though dinner is quite expensive... There is a fantastic variety of food).

Not too far out of the way of the main bullet train line, but you'll need a 10-15 minute walk to and from the station.

Partner

6/10

Pleasant

02 Oct 2016

Shiru

Ok for one night

The hotel is outdated. It is however clean. Compared to all the other poaces we stayed this was disappointing.

10/10

Exceptional

02 Oct 2016

Gianluca

Great hot springs,great food and service

Convenient location, staff attentive and very good, great breakfast and dinner buffets. I really liked the hot springs

Family

8/10

Excellent

14 Sep 2016

Dru

Beautiful, but traditional, onsen

While we enjoyed our recent stay here, there were a few things we wished were clearer when we made our booking. First, the onsen on the 6th and 7th floors were beautiful, but they were gender segregated (females on 6, males on 7) and nude-only. Also there were signs everywhere saying no tattoos allowed - we found this surprising because Japanese friends told us that this taboo really no longer mattered at Japanese hotels. Private onsen rentals were available for about $20 US for an hour, and this was a great experience (albeit in a small round tub). The hotel itself is pretty, with beautiful wooden floors and nice amenities. The staff we engaged with spoke passable English, but were also sometimes confused by basic questions. The location is less than ideal - while very pretty with a magnificent garden-area, it was a 10-15 minute walk on narrow streets with no sidewalks to get down to the main train station. The 100 Yen shuttle service was kind of a joke, as it stops at so many hotels that it is almost quicker to walk. One big benefit to the hotel is that it has a nice small convenience store and gift shop with reasonable prices given the location. Final note - you will be forced to remove your shoes when you arrive, and thus spend your entire time in the hotel thinking you left your shoes somewhere! It was nice to walk around in socks or slippers, but somewhat inconvenient too as the sandals provided to walk outside were much too small for our American-sized feet. :)

Family

10/10

Exceptional

11 Sep 2016

Pascal

Good choice in Hakone

Spent two nights to do a Hskone Railway trip. Great, traditional hotel

Family

10/10

Exceptional

18 Jun 2016

Ken

a wonderful holiday spring hotel

perfect spring leisure hotel for all, very clean and in handy area, delicious dinner and breakfast with so many western and Japanese selection.

10/10

Exceptional

18 Jun 2016

Kiuchi

Highly recommended

Everything was well thought of in this hotel. From the check in to hotel amenities. The lobby was beautiful and everywhere was clean. The breakfast had a wide variety of selection from western to Japanese. We have been to numerous hot spring hotels in Japan and Tensenshein was one of the best. Location was accessible by 100 yen shuttle bus from Hakone Yumoto station. The ride from Shinjuku to Hakone seemed like less than an hour even though it was actually 85 minutes on the odakyu Express Romance train.

Family

10/10

Exceptional

11 Jun 2016

Jenny

Good Spa Hotel and beautifully located!

Nice garden in the hotel and has a 24hr Minimart which is very convenient for buying water as it's not provided in-room. (generally in Japan!)
Had both lunch and dinner in hotel and the food was above average and reasonable pricing.
We booked a private Onsen and it was very enjoyable and relaxing!

Family

10/10

Exceptional

26 May 2016

Ken

Beautiful hot spring hotel

Stayed there between 16/5/16-20/5/16, Lovely hotel with beautiful garden. The food was excellent and staffs are very helpful. The only thing I can complaint is the limited of english spoken staff there.

8/10

Excellent

18 May 2016

Verified traveler

Good hotel and there is shuttle (100 yen / Transfer) to hotel. Handy.

10/10

Exceptional

12 Apr 2016

Verified traveler

Nice Place

hot springs are on the 7th floor roof

10/10

Exceptional

08 Apr 2016

Rocio

Great relaxing Japanese experience

Fantastic hotel. Real feel of Japan! Just as you get there you get a kimono, in which you can spend your whole stay if you wish. The onsen (spring water baths) was great, quite an experience! Hotel is spotless and service is excellent. Restaurant food amd breakfast very nice too. You have everything you need in the hotel (convenience store, etc) and there's a great relaxing atmosphere. So glad we picked it! Would totally recommend.

Partner

10/10

Exceptional

28 Oct 2013

Chris Y

Excellent onsen hotel

Overall excellent hotel - expensive but worth it.

Spotlessly clean, had to take shoes off to enter and clean polished wood flooring throughout.

Great experience, kimono's provided, outdoor roof top hot baths are fantastic. Separate male and female and nude!

Good base to explore with Hakone Free pass.

We were there in Oct at the weekend and it was full, we were the only non Japanese guests. Which was fine. It felt like you were sampling a bit of Japanese leisure culture.

Partner

10/10

Exceptional

17 Oct 2013

Verified traveler

service here is what made the difference

location is a bit of a walk from the train station until you become familiar with the layout. rooms are basic. was told there would be complimentary wifi, which was news to the staff, but they quickly offered it up to compensate. excellent relaxing onsen. would certainly return here.

8/10

Excellent

03 Jun 2013

Kelly T

For Hot Spring

it has a very beautiful garden, small but famous waterfalls and even with ducks in the pool!

8/10

Excellent

16 Apr 2013

Kate

A piece of paradise in the mountains

I decided to escape the craziness of Tokyo for a night and stay in Hakone. Walking into the hotel was a touch of luxury. Everyone walking around in their kimono robes, glass windows over looking waterfalls and ponds, and the buffet dinner was delicious. Rooms are typically Japanese, not huge but very clean and comfortable. Staff were friendly, and the massage service was definitely worth the bit extra.

My only negative was that I had a twin room for AU$200/night and the cost for a friend to join me and share the room was going to be AU$150/night which seemed like a lot of money.

Overall though I highly recommend this hotel.

10/10

Exceptional

14 Jul 2026

henriette

Dejligt hotel med gode faciliteter, utroligt hjælpsomt personale og lækker buffet

Friends_and_family Family

6/10

Pleasant

08 Jul 2026

hironori

10年以上前にも利用させて頂き、温泉が好きだったの再訪させて頂きました。
大浴場の細部が古さが出ており、リニューアルしても良いのでは？っと感じました。

6/10

Pleasant

30 Jun 2026

Mieko

食事は良かったです　朝、夕のビュッフェでしたが、ゆとりの空間でした！お風呂もとても良く、主人と称賛しました　ただ、他の口コミ通り、フロント受付けに待ち時間が長かったですね　従業員の対応、言葉の怠慢？柔らかさなくきつかった！売店でのお会計時、説明不足が残念でした(例えばお土産袋、有料)　でも、また行きます

Friends

10/10

Exceptional

14 Jun 2026

Yiu Wah

dinner buffet is bad

but breakfast buffet is nice

Friends_and_family Family

10/10

Exceptional

20 May 2026

huilan

餐點豐富，泡湯時間可以通宵，很棒！

Friends_and_family Friends

8/10

Excellent

25 Apr 2026

Eduardo

Serviço impecável apesar de nenhum funcionário falar inglês.
Pequeno almoço um pouco caótico mas variado.
Jardim de sonho… visita obrigatória!

Partner

4/10

Poor

13 Apr 2026

Akemi

ご飯の見映えは良いのですが、味がどれも残念でした。
夕食は2部制でしたので、何とか席の確保は出来ましたが、朝食は席取りが大変でした。

8/10

Excellent

06 Apr 2026

Tina

Ja

Partner

4/10

Poor

13 Mar 2026

Esteban

Las fotos que muestran no son la realidad, hotel muy antiguo, las habitaciones feas y antiguas, no es un hotel de USD300 ni cerca, que es lo que yo pagué y por lo tanto lo que esperaba. El spa lo mismo, las fotos no son la realidad. Lo único bueno y abundante es la comida. Es un lugar muy masivo.

Partner

10/10

Exceptional

02 Mar 2026

Maria Beatriz

O Onsen deste hotel é perfeito. Uma experiência cultural inestimável. O jantar e o café da manhã muito completos, comida japonesa e internacional. Funcionários gentis. Nos oferecem quimonos confortáveis. Adoramos a experiência.

Partner

10/10

Exceptional

25 Jan 2026

KWANGHO

규모가 크고, 조용히 쉬기에 좋습니다. 시설도 좋아요.

Leisure Family

6/10

Pleasant

23 Jan 2026

Man Wai

yes

Partner

10/10

Exceptional

14 Jan 2026

kaykora

하코네 1박 2일 여정으로 최상의 가성비. 하코네유모토 역에서 걸어서 10분이기에 버스. 등산열차 모두 이용 편리. 큰 캐리어는 불편 가벼운 가방으로

10/10

Exceptional

14 Dec 2025

WANG

客房乾淨，服務不錯

Leisure Friends

10/10

Exceptional

10 Dec 2025

TOMOYUKI

朝食がおいしかった

Business_and_leisure

10/10

Exceptional

03 Dec 2025

SANGHYON

아침 식사 메뉴가 다양하고 온천 시설이 매우 좋음

4/10

Poor

02 Dec 2025

Hungchieh

房間內沒提供大小毛巾浴巾、納悶

Friends_and_family Family

10/10

Exceptional

01 Dec 2025

Hideki

よかったです。

10/10

Exceptional

15 Nov 2025

Cho Chun Eve

環境已經令你放鬆,房間整潔,雙床房空間足夠,唯獨沐浴間非常細小!職員有禮面帶笑容,早餐晚餐自助形式,CP高,日本人居多,不會出現搶食情況!SPA露天非常大,温度舒適!總括回往性非常高

Partner

8/10

Excellent

29 Oct 2025

TERUO

大浴場露天風呂がとても良かった。浴槽が3種類あり、バプルの浴槽が良かった。洗い場も広くて気持ち良く使えた。次もここに来たいと思った。

8/10

Excellent

27 Sep 2025

Andreas

Avkopplande spa

6/10

Pleasant

03 Sep 2025

キミコ

バイキングの味噌汁のマシンに味噌が入っていなく味がなかったり、コーヒーが粉とお湯が分離していたり、もう少し管理されるとよかったと思います。

Leisure Friends

6/10

Pleasant

14 Aug 2025

Hiroko

館内は靴下で歩くシステムでしたが、外からキャリーを持ち込み引かれる方もいて、不衛生に感じました。また、部屋が空気清浄機を付けてもカビ臭かった。朝食のいくらかけ放題が美味しいかったので⭐️３つにしました。

Leisure Family

10/10

Exceptional

13 Aug 2025

??

いくら食べ放題が楽しみで行きましたが、他の食べ物も作りたてのものが多くで、食べすぎちゃいました！！
食べ放題付きプランは2度目でしたが、2回とも満足です！！

ベッドの快適さについては、おおむね普通です！ゆったり夜朝温泉に浸かって、気持ちよく過ごせました！！

Leisure Partner

10/10

Exceptional

07 Aug 2025

YUET SHEUNG

一次愉快的家庭旅遊

一次愉快的家庭旅遊!我們選擇一泊二食,雖是日式自助餐,但選擇很多,食品豐富,大家也吃得高興!房間舒適,溫泉也很優幽靜,值得推薦!

Friends_and_family Family

10/10

Exceptional

23 Apr 2025

YUET SHEUNG

性價比高的温泉酒店

日式温泉旅館，設備齊全，日式自助晚餐美味，環境清優，服務態度亦理想！

Partner

10/10

Exceptional

16 Apr 2025

YUTZU

飯店很大，設備齊全，餐點美味！

飯店很大，設備齊全，餐點美味！

Friends_and_family Family

10/10

Exceptional

14 Apr 2025

???

とても部屋からの景色もよく、癒されました。

Leisure Partner

10/10

Exceptional

17 Feb 2025

Cheuk Man

性價比好高超出預期

餐飲設施室外溫泉都非常好
室外瀑布庭優美有24小時足浴提供
箱根中性價比之選

Friends_and_family Family

6/10

Pleasant

27 Jan 2025

Shiho

すごい期待をしていたのですが、、、

Leisure

10/10

Exceptional

08 Dec 2024

Wai Yin

Very good food n good spa.experience is amazing

10/10

Exceptional

06 Dec 2024

Rie

温泉もお食事も期待以上でした

10/10

Exceptional

26 Nov 2024

Naoki

●ホテル敷地内の立派な庭園に心和やかになりました。また滝（夜はイルミネーション）がありカニがいたり楽しい体験でした。
●ビュッフェは選びきれない品数でどれも皆美味しかったです。
●出歩く際のポシェットやお風呂バックは大変便利だった。
また色々な場所にウォーターサーバーやドリンクなどのサービスが有りとても良かった。
●小柄なため着たい浴衣が選べなかったのが残念だった。

Leisure Family

8/10

Excellent

21 Nov 2024

ギョウコウ

禁煙の部屋なのでタバコ臭

Family

10/10

Exceptional

14 Oct 2024

IFANG

很用心經營的好飯店，很溫馨無敵乾淨的，自助餐也非常棒。從箱根湯本站沿著街上熱鬧的商店，然後再沿著美麗的溪流走往飯店，一路上很美，根本不覺得車站到飯店要走15分鐘，反而是一路邊買邊看，很愜意自在。推薦大家去親臨感受