Name: Hotel Kajikaso
Address: 688 Yumoto Hakone-Machi, Hakone, 250-0311, JP

10/10

Exceptional

20 Jul 2026

Victoria

We had a wonderful stay. The staff were friendly and helpful. We booked one of the rooms with private onsen and half board. It was very spacious and clean, and a great view. The food was beautifully prepared and delicious. The public baths were large and and not too busy before dinner. There are complimentary drinks in the lobby at check-in and at breakfast, but also a kettle and tea bags and a mini-fridge in our room.

Family

10/10

Exceptional

14 Jul 2026

Rosa

The hotel exceeded my expectations. Totally. From a wonderful, healthy breakfast to a foot spa, clean room, absolutely great service and coffee/tea readily available almost 24/7, this is what I call a truly Japanese hotel and experience. I look forward to my return. Thank you!

Self

8/10

Excellent

12 Jul 2026

Mahesh

Clean room, kind staff, nice location

Partner

10/10

Exceptional

20 Jun 2026

Sandra

This was our second stay (our last time was 20 years ago!) and we had a wonderful time. The place is maintained well, the facilities are clean, the breakfast and dinner were tasty, and the hot springs were excellent. The staff members were all very helpful and responsive too. We highly recommend this ryokan, which is conveniently located a short walking distance from Hakone Yumoto station.

Family_with_children

10/10

Exceptional

12 Jun 2026

Nicholas

We stayed in a room with a privet onsen. But still used the public baths. It was amazing no where does hospitality like Japan and this was a wonderful experience of Japanese hospitality.

Partner

8/10

Excellent

02 Jun 2026

Veronica

Very nice tatami room, simple with 2 low chairs to sit at. Lovely view of the river. Onsen on the 6 floor was a great experience with the outdoor tubs. Dining times were a little early for us at 5:30 or 6:30, traditional Japanese food beautifully presented. A good value stay

Partner

10/10

Exceptional

20 May 2026

Lucy

Well maintained. Absolutely Wonderful staff. Nice detail to everything. Room was small but comfortable.

Partner

10/10

Exceptional

19 May 2026

Lidia

5 out of 5! We loved to stay there and we enjoyed every minute of our trip.

Family

10/10

Exceptional

18 May 2026

Jose Alexander

Lovely! Food, experience and the Onsens! Great experience and place to take a break and continue visiting Japan.

Read a Book and Take a Foot Onsen!

Partner

10/10

Exceptional

07 May 2026

YIN PING

Staffs are friendly and helpful.

Friends_and_family Family

10/10

Exceptional

02 May 2026

STEPHEN

I could enjoy Hakone at Hotel Kajikaso very properly.

Family_with_children

10/10

Exceptional

01 May 2026

Nancy

Location is very convenient as it's a 3 min walk from Hakone-Yamato station. The onsen public bath is spectacular with baths inside and outside! The hotel is old but well maintained.

Self

10/10

Exceptional

15 Apr 2026

Thomas

Great location in Hakone. Get the room with your own onsen it is worth every penny. Staff is so accomodating and Gabriel was outstanding. Massues was great as well.

Partner

8/10

Excellent

13 Apr 2026

CHEE HIONG

Good location, about 400m from Train Station. Near to shops

Partner

6/10

Pleasant

30 Mar 2026

Michelle

Family-friendly property but definitely a bit dated. The elevators had a funky smell. The living space was huge and the in-room bottomless beer amenity was pretty cool. Overall, it wasn’t bad for a short weekend trip to Hakone.

Friends_and_family Family

10/10

Exceptional

21 Mar 2026

Hiu

Absolutely stunning hotel. All the staff were very friendly and helpful and extremely attentive. They represent the hotel very well. We stayed in one of the rooms with a private onsen and the view of the mountains and the river below was wonderful, very peaceful. The room included in room dinner and breakfast service and this was such an amazing treat. Our guest assistant was excellent, she seemed to be so happy and enthusiastic to serve all the time. At one point, I had been playing with the coffee machine, trying to rescue a pod that didn't quite work and she noticed me doing this even while she was clearing up breakfast and came and made me a coffee completely on her own initiative. The food was so delicious and fresh and beautifully presented. In everything we felt thoroughly spoilt. It was a wonderful 2 night stay.

Partner

10/10

Exceptional

14 Mar 2026

Chanraterna

Amazing service scenery and location with onsen in room

Partner

10/10

Exceptional

09 Mar 2026

Jason

Wonderful stay, the staff were very attentive and the onsen beautiful and very well kept and relaxing. The town is worth visiting. Definitely a highlight in our trip.

Partner

10/10

Exceptional

07 Mar 2026

Martin

Good experience of Japanese hotel with onsen inside and outside big so not crowded in fact I had onsen to myself in morning

Self

10/10

Exceptional

18 Feb 2026

Mark

Amazing place. Very attentive to kids in such a high-end establishment. Nice and close to the train station and with 2 x kids 6 and 2. We had an amazing time with personal in-room onsen.

Friends_and_family Family

10/10

Exceptional

05 Feb 2026

JUNG HSIANG

Yes!

Leisure Friends

10/10

Exceptional

23 Nov 2025

Alex Eliot

Great hotels, very Japanese style!

Leisure Friends

2/10

Poor

06 Nov 2025

Cyril

Not accommodating whatsoever

Partner

10/10

Exceptional

05 Oct 2025

Chih Feng

Great food and service; the rooms were clean, well-kept and spacious

10/10

Exceptional

31 May 2025

Kinna

The package included the dinner and breakfast (Kaiseki style), the foods are delicious and served very well. The front desk staff explains very detailed about the facilities.

Leisure Family

10/10

Exceptional

08 May 2025

Cui-Zhu

This Classic and traditional Japanese resort was wonderful! We decided to splurge and booked w half board- the breakfast and Dinner - all very traditional Japanese food, tasty and beautifully presented. We reserved the Japanese style room and enjoyed the comfortable futon. The Ofuro was empty when we went so we really enjoyed the ofuro - make sure to check out both the 6th floor and 2nd floor ofuro (M/F switch times). It was so close to the hakone yumoto station where it was convenient as the starting point for area sightseeing. For arrival, we took a bus from Okayama JR station for ¥480 which dropped us off half a block away from this Ryokan. Would recommend this Ryokan.

Leisure

2/10

Poor

22 Apr 2025

Richard S

The food was not to par and resulted in food poising. Please book elsewhere.

Leisure Family

8/10

Excellent

21 Apr 2025

Sean

Unique experience! Staff were very friendly, but the facility was a bit dated and probably needed some work (especially for the cost of my accommodation).

Leisure Self

2/10

Poor

17 Apr 2025

Verified traveler

Good onsen, terrible staff.

Other than the onsen, the staff attitude and room set up was terrible. Amenities were not set up to the correct number of guests, even after requests were made correct amenities were not sent up to the room. The property charges over 30,000 yen, I expect better service and better attitude from the employees

Friends_and_family Family

8/10

Excellent

08 Apr 2025

Savannah Renee

The entrance into the building is nice and inviting. We checked in and were given two keys to the room, which are actual keys and not a card. Once we got to \"our room\" it was quickly discovered that there was an error in check in. Other people's belongings were still in the room and it was not the type of room we booked. Thankfully the people were not in the room and we called the front desk to let them know of the issue. They immediately came up and verified that they made a mistake and apologized profusely. They did fix the room issue and got us settled into the right room. They also gave us an apology gift for the mishap. The room had a great view of the river and the cherry blossoms. We had the half board, the food was pretty good but you do need to be open to maybe trying some new things as there are many traditional dishes that are served.

Leisure Partner

10/10

Exceptional

28 Mar 2025

Luke

The most zen 24 spent in Japan.

This was a Japanese cultural dream. From the traditional meals to dressing in yukata everything was perfect. Even tho it may be out of the comfort zone of some westerners, I think everyone should stay at a ryokan. It’s truly the most zen experience! We even tried soaking in the onsite onsen. Try it! You won’t regret it!

Friends_and_family Friends

10/10

Exceptional

24 Mar 2025

ricardo

Great place to stay in Hakone, walkable distance from the station with many places to shop around. The springs were great aswell.

Leisure Family

10/10

Exceptional

21 Mar 2025

Quan

The hotel is in a good location which close to the station and Tokyo’s center. The service is good, staff is friendly and support. I’m comfortable to stay here in a short trip at Tokyo.

Leisure Partner

6/10

Pleasant

10 Jan 2025

Andrea

The hotel is beautiful. Maybe it was because we were in a smaller town with fewer English speakers, but the staff was less friendly here than at other places we stayed during our trip. There are also fewer \"included\" extras, which we found to be more common at other hotels. This was the priciest hotel we stayed at during our trip and I think I just expected a little more for what we spent. I did like the experience of staying in more traditional Japanese lodgings and the views are spectacular. Very close to a lot of fun shops and food. We did the set meal for dinner and breakfast and it was an interesting experience but not something I would go out of my way to do again next time I'm in Japan.

Leisure Family

4/10

Poor

05 Jan 2025

Jennifer

The property was very clean but was rather tired and worn considering the price. The room was rather musty smelling and the bathroom outdated and basic. I have a severe Shellfish Allergy which I notified the property of the day before arrival (as required). At check in I was assured they knew but at our included dinner there were multiple shellfish included in 2 courses. We checked out first thing in the morning and passed on the included breakfast. Needs improvement.

Leisure Family

8/10

Excellent

28 Dec 2024

Verified traveler

Traditional Japan culture experiences

Good place to stay at Hakone area. Close to station and Main Street.

Friends_and_family Family

2/10

Poor

24 Dec 2024

Jing

The stay is very bad. When we arrived at 7:45pm, we were told that we will not get our dinner because the dinner cut off time is 7 pm. When I made the reservation, there is nothing to advise us that the dinner cut off time is 7 pm. If we knew the cut off time is so close to our arrival time, I would not pay for the room and half board. At the check in, I was given a piece of instruction and it clearly stating that the dinner close at 9 pm. Nothing stated that dinner cut off time at 7 pm.

Friends_and_family Family

10/10

Exceptional

29 Oct 2024

Danielle-joy

Romantic

It was such a romantic place loved every single minute of it. Very comfortable. Food was great, Our private onsen was so relaxing And even though we had a rainy day, it was nice just hanging around in our room and enjoying onsen

Partner

10/10

Exceptional

19 Oct 2024

xun

Extremely nice stuff, clean and vast room, great view and delicious traditional Japanese food.

Leisure Friends

10/10

Exceptional

08 Oct 2024

Verified traveler

The room is over our expectation but perfectly meet our requirements😊. The price includes breakfast and dinner which is a big plus. The staff is friendly and helpful though the communication may take more time due to language. We successfully arrived our next destination Kawaguchiko by taxi with the great help from the staff.

Friends_and_family Family

10/10

Exceptional

04 Oct 2024

Linney

Great traditional Onsen experience in Hakone

Had an amazing stay with a really nice traditional Japanese hotel room with futons and a private outdoor hot bath. The hotel staff spoke enough English to be welcoming and helpful. We had the half board so a delicious traditional japanese dinner and breakfast were included. The highlight was having a private hot bath after dinner with sake i bought up the street at Lawsons.

Friends_and_family Family

10/10

Exceptional

21 Sep 2024

hyung chul

G[d

8/10

Excellent

16 Aug 2024

JIANING

Customer service is wonderful, meals are fantastic with traditional Japanese experience. I only hope our room is in better condition as the property itself is quite old.

Leisure Family_with_children

10/10

Exceptional

29 Jun 2024

Jinsong

Both the facility and service are top notch

Leisure Family_with_children

10/10

Exceptional

30 May 2024

Duyen

Wonderful stay with great traditional
Japanese experience

Leisure Family

10/10

Exceptional

22 May 2024

Carlotta

wonderful place!!Quiet! Scenic!! The staff was kind respectful and so friendly!! Excellent food!!! I recommend this hotel if you travel to Hakone!!

Leisure Family

10/10

Exceptional

09 Apr 2024

Tommy Koh Siong

Good onsen ryokan. Service and the onsens were amazing. The kaiseki dinner was traditional and good, but wouldn’t say it was exceptional. Area near the ryokan is very picturesque and nice to roam around

Leisure Family

10/10

Exceptional

31 Dec 2023

Maryam

This is a super nice hotel. Food was excellent and staff are so nice. We loved our stay.

Friends_and_family Family

10/10

Exceptional

27 Jul 2023

Ben

This was our last stop on a 23 day family trip and it was the best one. Loved the ryokan, staff and onsen.
Thank You

Friends_and_family Family

10/10

Exceptional

04 Jul 2023

Virginia

We loved our private open air onsen and the river view! The Japanese beds were surprisingly very comfortable!

Leisure Family_with_children

10/10

Exceptional

14 May 2023

William R.

Nice quant spacious ryokan with good kaiseki dinner. Great professional staff.

Leisure Friends

10/10

Exceptional

03 May 2023

Mireille

Came here for the Roykan experience and i got it
The food for both dinner and breakfast was great
The staff was extremely friendly

Leisure Self

10/10

Exceptional

31 Mar 2023

Aimee

Great stay; a little dated

Pretty good location at the end of the Hakone-yumoto area. Check-in was quick and easy and the staff was very friendly. We have tattoos so the public onsen was a no-go but we got a room with a private onsen. The hotel is pretty but seems pretty dated. The room was nice but also dated. The onsen was gorgeous and relaxing minus some of the bugs and such. The sound of the rushing water from the river was relaxing and definitely made it easier to imagine being in a far off and isolated area. The dinner was great and had a variety of seasonal dishes. The provided sake was sweet and chilled. The ramen restaurant inside the hotel was also nice and had a very small restaurant feel. The staff there was friendly and accommodating. I love this area so I might stay here again

Partner

8/10

Excellent

18 Feb 2023

ANH

Long history of the facility, the surrounding is breath taking with the sound of river running outside the room I stayed in was bright and spacious. The Japanese style dinner and breakfast choosen was delicious.
However keep in mine due to the age of the property cleanliness in certain area are missed. The toilet room is an older type and it has a strong funky smell, not the sulphuric acid from the area...

Leisure Partner

8/10

Excellent

03 Nov 2021

Douglass

Great location and experience

Leisure Family

8/10

Excellent

30 Jul 2020

yuuki

値段と比べたら部屋は普通でした。ホスピタリティは素晴らしかったです。女中さんがとても親切でよかったでした。

Leisure Friends

10/10

Exceptional

25 Nov 2019

ann

Comfortable and chic ryokan

Super convenient location, mins walk from Hakone Yumoto station. Love the dinner and breakfast provided, wide variety of high quality food. Mattress is firm. The outdoor onsen is awesome! So many private tubs with nice view! Would recommend for good value stay in Hakone!

Friends_and_family Friends

10/10

Exceptional

29 Oct 2019

jeanie

relaxing trip to Hakone

We stayed for just one night but it was a very relaxing visit. Outstanding hospitality, great food - very accommodating of a vegetarian in our party. Lovely onsen and room. The hotel could do with a bit of an update but overall it was very charming and I’d happily return to visit again.

Friends_and_family Family

8/10

Excellent

19 Aug 2019

Verified traveler

less than 5 min walk from hakone yumoto station. room was clean and neat with bathroom. onsen was spacious with some nice view. superb dinner and breakfast

Friends

10/10

Exceptional

04 Apr 2019

Verified traveler

The property is what everyone could desire. Barely 5min walk to the Hakone Yumoto station and bus stops where you can hop on to get around. You will have access to all the restaurants, souvenir shops, convenient stores and you name it. The property also provides everything you would need. Their Onsen is my fav. Soak indoor or outdoor, shared Onsen or personal tub. Simply loving it! Would definitely return when I next visit Hakone.

Leisure Family

4/10

Poor

25 Dec 2018

Verified traveler

NC。NC。NC。NC。NC。BAD FEEELING
NO fresh water provide. NO private hot spring room, room's old.

10/10

Exceptional

23 Dec 2018

j

Close to shopping street and hotel has a nice onsen (hot public bath).

10/10

Exceptional

22 Dec 2018

Janica

The hotel is clean, comfortable and the food is really good. I will come again id i have the chance

10/10

Exceptional

24 Nov 2018

bob

Great stay. Staff was very kind and extremely helpful. The room was nice. Food was great. Lovely stay, will do it again.

Leisure Partner

10/10

Exceptional

05 Oct 2018

subhash

Value for money

Amazingly comfortable, excellent location

Partner

10/10

Exceptional

26 Sep 2018

Fiona

This is my second time staying at Kajiikaso. But still love itt. Will come back.

10/10

Exceptional

07 Sep 2018

Dan

Great hotel close to train station

Food served was great with attentive staff, clean room and great amenities

8/10

Excellent

29 Aug 2018

Gordon

Convenient location near train station and shops! Meals are awesome!

10/10

Exceptional

03 Aug 2018

Chun Yin

Great Hotel, would stay there again the next trip

The hotel is about 10 minutes' walk from the train station. Front desk staff speak English and are friendly and helpful. Four of us stayed one night in a traditional Japanese room, which is clean and very spacious. The futon is very comfortable and we had a very good sleep after one day out. We enjoyed and relaxed ourselves at the public onsen as there were only a few people when we were there. A lot of the eateries nearby close quite early in the evening, so it might be a good idea to include the options for dinner and breakfast when making reservations. Overall, a good experience staying in this hotel and would stay there again the next time we visit Hakone.

Family

6/10

Pleasant

01 Aug 2018

AJ

Hotel doesnt have wifi in the room. They claimed the wifi is abaible at the lobby but it didnt work!! We asked the hotel staff to check on the lobby wifi, the lady just said “im sorry it’s not working”, and didn’t even try to fix. The hotel staff was not very helpful ( wasn’t willing to help!), speak very little english.

8/10

Excellent

22 May 2018

Verified traveler

close to the station and very clean

Overall it's nice to stay and very clean! It's like a modern Ryokan.

10/10

Exceptional

04 May 2018

Verified traveler

Quality hotel with dinner and breakfast included. Onsen area was relaxing. Hotel staff was very friendly. One of the highlights of our tri.p

10/10

Exceptional

29 Apr 2018

Lauren

Unique Experience in Japan

My mother and I highly enjoyed our stay at this excellent hotel. Our spacious room had clean, fresh, well-maintained tatami flooring. We were given Yukata to wear during our in-room dining, as well as our trips to the relaxation lounge and the onsen. Our room also came with our own private, miniature onsen.
I wouldnt stay anywhere else in Hakone. Hotel Kajikaso is the way to go.

10/10

Exceptional

23 Apr 2018

Ally

Fantastic experience.

We stayed at this Ryoken for two nights in the traditional Japanese style room with open air bath. Very large room with a beautiful Onsen; I can’t emphasize how AWESOME the private oneen was. If you don’t wanna get nakey in front of other people but still want to experience the hot springs bath, get the private one.

The service was fantastic. The lady who set us up our breakfast and dinner reminded us of a cute little grandma spoiling us with food. The half board meals were good with a huge variety of different traditional Japanese foods.

The only thing I would change is adding some blackout curtains in the morning. The sun rose directly into our room and with no curtains to block the light (just the traditional looking paper style windows) we were up at 5:30 in the morning.

Overall a spectacular experience and a great way to see traditional Japanese culture.

8/10

Excellent

22 Apr 2018

Verified traveler

The staff did not speak English very well, but were very kind and polite. Our stay was an unforgettable experience! And we slept great on the futons.

10/10

Exceptional

16 Apr 2018

nora

Awesome Ryokan experience

Awesome ryokan! We loved every minute of our stay. We had a family room (4 adults and 2 kids, age 5 and 7) with private Onsen which is totally the way to go to pamper yourself. We also enjoyed the public baths too. Lots of amenities for bathing. They also had children size yukatas and slippers for the kids. We were welcomed to our rom with tea and red bean sweets. Very nice touch. Kaiseki dinner was lovely and delicious, as was breakfast as well. We would recommend this hotel to everyone!

10/10

Exceptional

07 Apr 2018

Jade

Relaxing getaway

We had the private onsen room, it was very nice, room conditions was perfect. Everything as expected if not better...
One improvement will be the staffs, the check in staff who got us to the room didn’t give us enough instructions regarding the room itself... and we had to discover by ourselves what most facilities were for... also the food they served for dinner and breakfast we had no idea what we were having, or whether there is a specific way to take them... my mum was happy thou, so I’m good

Family

10/10

Exceptional

27 Feb 2018

Verified traveler

3 nights at a great hotel

Great view, great location, great meals provided and great onsen facilities!

Family

8/10

Excellent

14 Nov 2017

Verified traveler

Friendly staff, comfortable and easy accessed hot spring bath, nice dinner and breakfast.

8/10

Excellent

04 Nov 2017

Laura

The food could be fresher, and the rooms need some maintenance. Nice staff!

Family

8/10

Excellent

22 Oct 2017

Celine

Convenient

The location is very convenient, 10minutes walk from JR, staff is very nice helping carrying the luggage, tried their best speaking English, helping charging the room with private hot spring, but charge extra 21600 plus tax yen, food is not that good, we paid $800 CAD in total for one night hotel, not worthy. If choose the cheaper date, whole service is ok

10/10

Exceptional

16 Sep 2017

lily

great location and service.

everything is so wanderful here, love the location and clean room. nice stuff always too kind to us.

10/10

Exceptional

11 Sep 2017

Xiang

One of the best choice in Hakone

The hotel is located by the river and within 10 minutes walking distance from the Hakone Station. The room is very clean and spacious (comparing with other Japanese hotels) with classic Japanese style. It is quite worthy to book the room with dinner and breakfast. The food are amazing with lots of courses. Very beautiful and tasty. Will stay at this hotel again when I come back to Hakone next time.

Family

8/10

Excellent

30 Jun 2017

Anh

Location is good, the onsen facilities were gorgeous, room clean highly recommended.

Family

6/10

Pleasant

09 Apr 2017

Verified traveler

Just okay for price

I was really looking forward to staying at a traditional Japanese ryokan. This hotel was just average, in my opinion. Meal service was on time and staff was attentive and gracious but barely spoke any English. If you don't speak any Japanese, you would not have understood any of the instructions or information. Food quality was 3 out of 5. Location was great; walking distance to main train station. Room was not very clean. Right next to river so very tranquil. I think you can get more bang for your buck staying someplace else.

10/10

Exceptional

20 Mar 2017

Danilo

Great Japan Experience!

Nice

Family

10/10

Exceptional

29 Dec 2016

Verified traveler

The staff was extremely friendly and helpful. Most staff know basic English, so that made the entire experience very enjoyable and easy. The public bath are enjoyable. The rooms are very clean and comfortable. Overall, my family had a wonderful experience staying at this hotel.

Family

8/10

Excellent

10 Dec 2016

Verified traveler

Great Onsen, fantastic service, but a bit older

The service was absolutely top notch, it made you feel like a VIP. We booked the suite because it was a family vacation to fit 6 of us and we had our own private onsen. Great for my parents who didnt feel comfortable using the public onsen that was there. They were very friendly and hospitable. The place is definitely on the older side, but I suppose thats the experience that most people go for.

8/10

Excellent

01 Dec 2016

wparfive

Good central location to visit Hakone

Wanted to enjoy Ryokan experience. Was not disappointed. Should have probably taken the train from Yokohama as taxi cost is ridiculous Hotel is very central to local Hakone town. Quite easy to move around. .

8/10

Excellent

11 Nov 2015

Verified traveler

Recommended

Easily accessible location;
Nice in room dinner;
Sincere staff;
Great in room osen

Partner

10/10

Exceptional

26 May 2015

Alexei

Great Hakone experience

Spend one night in the traditional Japanese room and I think it worth every penny.

10/10

Exceptional

12 Dec 2014

SERENE

Wonderful experience and great value for money

The room is very spacious and comfortable, the onsen is great, the food quality is excellent! Price paid is definitely value for money! Location is so convenient within walking distance to the train station. Will definitely go back again for 2 nights stay at least!

Family

10/10

Exceptional

17 Jul 2026

Wai Kei

👍

Family_with_children

10/10

Exceptional

17 Jul 2026

Chung Yin

The room is big enough for a family of 5. The dinners and breakfasts were delicious.