Name: Aura Tachibana
Address: . 574, 574, Hakone, 250-0311, JP

8/10

Excellent

02 Aug 2026

Nichole

The room was clean and quiet. It's a bit far from everything but that's easily solved by using their free shuttle bus. It takes you to the station every morning and you can have the station info desk call the hotel to come pick you up. The shower room needed some upgrades and replacement shower head. We enjoyed the bathhouse, sauna, and massage chair. While dinner and breakfast was nice be warned it's very traditional ryokan meals and it's not good for picky eaters. The staff was very nice and helpful.

10/10

Exceptional

22 Jul 2026

James

The food and staff were excellent. The facilities are older, but well kept. Everyone was so nice and helpful.

8/10

Excellent

22 Jun 2026

Peter

The hotel is a great hotel. Our room has an outdoor private onsen pool. The onsen pool was great and very convenient for us, since we jumped in the pool anytime we are in our room. Our room faces the mountain and each morning we wake up to a beautiful view. Breakfast was great. Will definitely consider staying here again.

Partner

8/10

Excellent

20 Jun 2026

Rupen

Good to stay for a traditional Japanese onsen and bedroom experience. Staff very friendly. If you prefer western style room amenities you may not enjoy. The property and rooms are dated and in need of some renovation even if keeping in traditional Japanese style.

Self

6/10

Pleasant

29 May 2026

Pam

The rooms could use an upgrade. Old. Carpet in sitting area old. Bathrooms very old! Tubs and showers had built in dirt. Old black sink. Just didn’t feel clean. The food was not good! We opted out of last dinner and breakfast and were told no refund which was fine until I asked for just coffee instead of breakfast and was told it would be extra. So I said “fine, just put me down for my paid breakfast “. That threw them for a loop! Asked upon arrival if any food options near because dinner wasn’t for a few hours and we hadn’t eaten. The staff member told us there was a Family Mart we passed. Said it was a rural area. Like an idiot, I didn’t bother to google. Returning back from different direction the next day, we discovered there were restaurants and shops less than 10 minutes away by walk. Had dinner there! Personally wouldn’t recommend.

Partner

10/10

Exceptional

29 May 2026

Patricia

The onsen was lovely ! The private hot tub we booked on our first night was so hot we couldn’t get in. But we the view !!! All worth it. Our first ryokan and quite the experience.

Partner

10/10

Exceptional

27 May 2026

Lisa

The staff was amazing. Helpful, welcoming and very attentive and professional. The chef accommodated food allergies and we enjoyed the meals. Ensen was relaxing and wonderful. Thank you for a memorable and enjoyable stay.

Partner

10/10

Exceptional

16 May 2026

Lian Ann

Staff were very attentive, and the meals were masterpieces, both dinner and breakfast. We really enjoyed the rotenburo in the room as well and the futon was very comfortable.

Friends_and_family Friends

10/10

Exceptional

23 Apr 2026

John

The hotel was really nice, the hot tub in the room was great, we did not use the public baths so I cannot comment on them.
Food was great, good variety and exceptional service.
The only negative thing was the towels in the room were very bad, thread bare and worn, totally different than everything else at the hotel.

Partner

10/10

Exceptional

18 Apr 2026

shwan

Amazing

10/10

Exceptional

05 Apr 2026

Emad

Excellent facility. Awesome Japanese food prepared. We do not eat pork and they catered for these needs. The Onsen experience was great.

Friends_and_family Family

10/10

Exceptional

03 Apr 2026

maggie

Love it

10/10

Exceptional

27 Mar 2026

Bairong

I spent one day and one night at this gorgeous place for my trip in Hakone, the stuff were friendly and helpful, they explained every details to me patiently and guid me to my room upon arrival, the room was spacious with a private pool at balcony facing the mountain, it was a shame that I didn’t reserve my dinner but the breakfast was delicious as I was served with traditional Japanese food, it’s a wonderful stay and I am looking forward to coming back.

Self

10/10

Exceptional

27 Mar 2026

Margaret

We had a great stay at Aura Tachibana. The staff were exceptionally helpful and we really felt looked after.

Family

10/10

Exceptional

09 Mar 2026

Yusuf

Staff was very friendly and kind. The breakfast was really a top notch. The onsen in the balcony was amazing. The hotel is huge. There was nothing to complain.

Partner

10/10

Exceptional

04 Mar 2026

Carlie

Everything was 10/10. Amazing experience that I will never forget. Make sure you do half board because the food is phenomenal.

Partner

10/10

Exceptional

24 Feb 2026

Michael

The staff were incredible, they made our stay incredibly comfortable

Friends_and_family Friends

10/10

Exceptional

19 Jan 2026

Richard

Awesome time.

Leisure Family

10/10

Exceptional

18 Jan 2026

Po Yu

staff is very courteous and attentive
food is wonderful

Partner

8/10

Excellent

31 Dec 2025

KING TEEN

The service is excellent. Thank you for your courtesy.

Leisure Family_with_children

10/10

Exceptional

30 Dec 2025

John

Very clean and nice Ryokan.

10/10

Exceptional

18 Dec 2025

Sally

This is gorgeous hotel. The staff are so kind, courteous and attentive. My room was spacious, with comfortable bed, stunning mountain views, and of course the Japanese heated toilet seat which is a luxury! The food was delicious. I ate both breakfast and dinner in the hotel restaurant and every little dish was so fresh, interesting and served like beautiful art. The onsen baths are wonderful and relaxing and I enjoyed the sauna as well. Short 10 min walk to the little town center and train station. I liked being away from the shopping street. I felt so taken care of and would definitely stay here again.

Self

10/10

Exceptional

27 Oct 2025

Bernadette

Very professional staff and very knowledgeable

Leisure Friends

2/10

Poor

11 Oct 2025

Daniel

⭐☆☆☆☆ Stay away — serious hygiene issue

I stayed at Aura Tachibana recently and ended up with dozens of bed bug bites all over my arms and legs. The room looked fine at first, but by the next morning I was covered in itchy red marks. I had to move to another hotel and buy medication to treat the bites.
I’ve reported this to management and hope they take immediate action to address it, but until there’s confirmation that the rooms have been properly treated, I strongly recommend avoiding this place. It was an awful experience and ruined part of my trip.

10/10

Exceptional

03 Oct 2025

bo seon

The service was truly exceptional and of the highest standard. Staff themselves bring the quality of service top-notch on your table, you can experience what is meant to be the Japanese service is. Highly recommended.

Leisure

10/10

Exceptional

18 Sep 2025

Philip

We stayed for one night at Aura Tachibana, and our arrival from Osaka was unfortunately delayed by 3 hours due to a tsunami but we informed the hotel ahead of time and they were very accommodating.

The kaiseki dinner was amazing, so much food and beautifully presented. It was served in the restaurant (not in the rooms) with a lovely view of the mountains.

Our room had a private onsen which was great to have

Partner

4/10

Poor

15 Sep 2025

Louis

Don't be fooled by other good reviews, the hotel is very dated and service was sub-par.

We stayed for two nights in a luxury tower deluxe twin room with an open air bath (private onsen).

For the price of this hotel, we expected alot more than we recieved.

Our room was nice enough, however was musty, the shower head was broken and everything looked as though it needed to be renovated.

The staff were unable to accommodate our meal change requests as my partner is pregnant, this was very disappointing.
Even after having requested not having raw fish for my partner, it still came out with dinner and breakfast the next day.

On the food, everything was presented nicely however presentation cannot suffice for bland food. We thought the dining experience would have been much more enjoyable.

The staff didn't speak very good English, yes, I know we are in Japan and don't mean to sound like a Karen, but for the price of the hotel, a few staff members who speak sufficient English would be beneficial and would offer a better service to their guests.

This hotel was almost too conformative and staff didn't not seem willing to accommodate our requests.

We would not recommend this hotel, spend your hard earned money elsewhere.

However to end on a positive note, the hotel is located only a 10-15 minute walk from Hakone-Yumoto station, so good location. Definitely book a taxi or shuttle bus to the accomodation if you have heavy luggage as there is a steep hike involved.

Leisure Partner

10/10

Exceptional

14 Sep 2025

Mayuresh

This hotel booking included half board. We requested our special needs and we were extremely happy with the meal preparation and presentation. The public bath/onsen was good and so was the private onsen in the room.
The transportation was timely and staff even helped us to load and unload our luggage. Overall very happy with stay and will recommend this hotel to the guests who want to experience upscale japanese hotel experience.

Leisure Family

10/10

Exceptional

23 Jul 2025

Glenda

We really enjoyed our stay here. The staff were amazing! My family and I felt like kings and queens. The property is charming, clean, private and well taken care of. We had two rooms one with the onsen and one traditional japanese room for our adult children. All four of us cant talk highly enough about our stay and experience here.

Leisure Family

10/10

Exceptional

15 May 2025

Chung

Impeccable services from hotel staffs. However, the property needs renovation.

Leisure Partner

10/10

Exceptional

11 May 2025

Vincent

Dinner and breakfast were very good in terms of presentation and taste.

10/10

Exceptional

16 Apr 2025

MIRAT

We had an amazing stay at Aura Tachibana - super friendly and extremely helpful staff. The food at the hotel was amazing, and the Onsen experience along with some of the most amazing views of beautiful Hakone mountain line - this is a must experience if you are planning to visit Hakone area!

Leisure Family_with_children

8/10

Excellent

26 Mar 2025

Benjamin

Okay onsen

The open-air bath on the balcony was great. The meals were okay but not as good as we have had at upscale onsen hotels. The shuttle bus service was good, although the bus was not equipped to handle large baggage that foreign tourists usually have. There is not much to do in the immediate vicinity of the hotel so you need to have the shuttle take you to the area around the train station.

Partner

10/10

Exceptional

17 Mar 2025

Arnab

Aura Tachibana is a Japanese style Onsen accommodation with large Japanese style rooms facing the mountains. We were checked in by a gentleman called Bappa Mondal from our hometown in India (Kolkata) and he was incredible. He explained all the options, did his best to accommodate the dietary restrictions for my wife and gave valuable advice on local transportations. The room was large, quiet and elegant.

Leisure Family

10/10

Exceptional

27 Jan 2025

Michelle

Lovely relaxing stay

Slightly older rooms but great space, lovely views and benefit of private hot springs. Meals were incredible and service was great. Used hotel shuttle too and from train, which was very convenient.

Partner

8/10

Excellent

18 Jan 2025

Geoffery

Amazing hotel combined traditional with modernness. We had a large tatami room with regular beds and a Japanese futon bed. It was large and comfortable. Breakfast was Japanese style which we loved. Our daughter however, can not get past eating rice and fish for breakfast.
The hotel is not conveniently located, not easily walkable from the train train station. The hotel offers a shuttle bus that takes you to and from train station but stops at 5 pm.
You will have to take a taxi, if you return late from Hakone, which costs 600 yen. Otherwise, we loved the stay.

Friends_and_family Family

10/10

Exceptional

24 Dec 2024

Jacqueline

Traditional Japanese style hotel with public beautiful onsen and Japanese multi course breakfast is amazing.
Everyone is very polite and friendly. Also very helpful. Highly recommend.

4/10

Poor

23 Nov 2024

Jonathan

The staff are super friendly and there’s a shuttle that can transport you to the nearby Hakone Yumoto station. (Set schedule though).

That’s where the positives end however as we did not find the private onsen all that great and the room itself, although large for Japanese standards, is dark and outdated. The rest of the hotel (aside from the hotel lobby) is outdated.

Unfortunately the worst part of the entire experience was bed bugs.

Wish we had a better experience.

Leisure Partner

10/10

Exceptional

06 Nov 2024

Emma

Fabulous authentic Japanese food beautifully presented on the plate and by the staff.
Very quiet
Lovely public onsen experience

10/10

Exceptional

20 Oct 2024

Hany

Best stay!

Amazing stay! Hotel room was wonderful with private onsen, great view, wonderful in-room amenities and meal service was one of the best in our lives

Partner

10/10

Exceptional

19 Oct 2024

Jeremiah

Extremely helpful staff. Beautiful, large room. We had a room with a private bath, with an amazing view of the mountains.

The breakfast was luxurious, far more than I was expecting.

The staff was fantastic. Very friendly and very helpful. I would love to come back.

6/10

Pleasant

08 Oct 2024

Catherine

Property does not has policy for extra guess. We had unexpected guess to come. We willing to pay for the extra but they said the person handled had gone for the day. No one can speak English after 7pm.
We saw cockroaches on serving cart after we ate & on the way out. Bugs also in the room & crawl on my daughter arms. We never saw any workers doing any cleaning when we’re there. I don’t think they even vacuum the room after guess leave. The food were good for photos but not freshly prepared. All food were cold & fermented. The only thing hot were miso soup. We’ll come back to the area but not to this hotel.

Leisure Family

8/10

Excellent

25 Sep 2024

Janna

Amazing service

Staff was amazingly attentive. Service was wonderful. But the unwalk-ability was a downer. They have a free shuttle from the station to the hotel but only between certain times. The room was big and nicely appointed. The in room onsen was amazing!!!!!!!!! But the bed was so uncomfortable!!!!!!!!!

Partner

10/10

Exceptional

23 Sep 2024

Mary

It was a lovely ryokan with staff that made you feel right at home. The rooms were spacious and the onsen pools were relaxing and well maintained. We thoroughly enjoyed our meals which were a highlight of our stay!

8/10

Excellent

20 Sep 2024

Chris

The Good:
Amazing place, private tub was lovely, a little bit of a trek if you don't make the shuttle, but the vantage point is very nice I believe it is highest point in Hakone. The food was a great experience as well.
The Bad:
The bed creaked so much and matress was not good for me at all.

Leisure Partner

8/10

Excellent

25 Jul 2024

delphine

Le personnel a ete super agreable
la chambre aurait besoin d un petit coup de fraicheur , vieillissant
la chambre est tres spacieuse la plus grande que l on est eut
le repas est fantastic, vous pouvez demander un petit dejeuner un peu plus europeen si vous n avez pas envie de poisson cru
tout le personnel est juste exceptionnel

Partner

8/10

Excellent

15 Apr 2024

Susan Khinh

Breakfast and dinner was excellent. Staff was really polite and helpful. On site onsen was a bonus. My only criticism would be the room was too hot as it was a central control system for the whole hotel. Note it is an up hill walk to the hotel

Family_with_children

10/10

Exceptional

09 Apr 2024

Amanda

Excellent staff and service

Leisure Partner

10/10

Exceptional

28 Mar 2024

Xuan-My

The Ryokan was beautiful and relaxing. The rooms were comfortable and staff was very helpful and accommodating. My most favorite memory of my trip. I hope to be back again one day.

Leisure Partner

4/10

Poor

28 Nov 2023

Christopher

Extremely expensive for a dated property, the staff were very unfriendly, unable to book dinner on day of arrival and the bar is only open for 2 hours on e evening.

Leisure Partner

8/10

Excellent

24 Oct 2023

Tsz Yeung

The room and staffs are super nice, however the food included was average. But definitely a nice place to stay for onsen

Leisure Partner

10/10

Exceptional

20 Oct 2023

Luke

Had a great stay. Was well kept and clean.

Leisure Partner

10/10

Exceptional

06 Oct 2023

Cheuk Wah

The staff are very helpful and friendly, dinner and breakfast was great. The private room onsen was amazing which is reccomended for first timers or people who just too shy to go to the public bath.

Leisure Friends

10/10

Exceptional

26 Jun 2023

Hung

I wish I had known the town closes down early and the hotel restaurant actually serves great dinner. That should have been mentioned on the website.
The other thing is the transportation to the hotel could be communicated better as Google is not doing a good job is this case.
But all and all a great hotel stay.

Partner

10/10

Exceptional

12 Jun 2023

Kevin

Everything were to our satisfaction

8/10

Excellent

21 May 2023

Meena

The price was pricy but I love it. I loved that we were able to have free dinner and breaksfast. Unfortunately, we were not able to have breakfast because we had to leave early morning. I would love to stay at your facility again!!

Leisure Partner

10/10

Exceptional

16 May 2023

Rocio

Very nice and comfy. We got the private onsen room and it was awesome. The terrace they provide is beautiful, you can even rent out the private terrace onsen per hour. In the small town there were dining options.

Leisure Partner

10/10

Exceptional

26 Apr 2023

Eric

It was an excellent experience

Leisure Family

10/10

Exceptional

19 Apr 2023

amy

Good value

Very traditional Roken Loves the traditional sleep on tatami and futon. Traditional Japanese breakfast very generous by hard for unaccustomed

Friends_and_family Family

8/10

Excellent

17 Apr 2023

James

This property could be polarizing for people. On the good side, the room was very nice, traditional Japanese-style with great in-room bath and excellent view of the mountains. The shared baths were also nice. The meals included were very comprehensive in traditional Japanese style with excellent service. Rooftop had great views.

Others may find the property a bit dated. The carpet in the lobby is worn and the place feels a bit old. This is not a modern resort. The picture on Expedia probably overstates the elegance. Also, the location is a bit far and uphill from the Hakone train station. Hotel shuttles to the train stop at 11am and it was impossible for us to get a cab back to the station after a later check out. We had to walk 15 mins in the rain to get there.

Overall we enjoyed our stay but this might not be for everyone.

Family

8/10

Excellent

04 Apr 2023

Derek

Friendly and helpfull staff with excellent service. Hotel was very quaint and comfortable. The traditional Japanese breakfast was excellent which was included in the hotel cost. While the hotel was not too far from the train station, shuttle service was limited and walking to the hotel property was inconvenient especially if you had luggage due to having to navigate up the hillside.

Leisure Partner

8/10

Excellent

10 Mar 2023

Esther

Very attentive staff, great views & private onsen was lovely. Beds were a bit hard for our liking but otherwise enjoyed our short stay.

Leisure Partner

10/10

Exceptional

29 Jan 2023

Michael

Excellent services and the spa is awesome!

Leisure Friends

10/10

Exceptional

09 Jan 2023

Verified traveler

Was good

It's not very far but the property is a bit of a uphill walk from the Hakone-Yumoto station. We were happy with the facility and the service there. The food (dinner & breakfast) was very good as well.

Friends_and_family Family

10/10

Exceptional

15 Dec 2022

Esther

Very friendly and manner staffs and onsen in the room

Leisure Partner

8/10

Excellent

18 Nov 2022

Wes

Old, but nice hotel.

The location of the hotel was not ideal for walking from the train station. The staff was friendly, the included breakfast was awesome, but the stay didn’t include a dinner. The town closes early, so customers need to eat dinner by 4pm or they may not find a place to eat dinner.

Partner

10/10

Exceptional

07 Nov 2022

Chao

Great place to stay. Staff very friendly property is very clean. Food is awesome.

Leisure Partner

10/10

Exceptional

12 Dec 2019

Siti Nazima

Near to bus stop if you take the \"K\" bus from Hakone or Motohakone. Remember to call the hotel once you reach the station so that they can send their shuttle bus to pick you up. Breakfast and dinner were great and my son and I really appreciate the waitress who explained to us on the dishes that were laid out in front of us. Japanese hospitality :-). The onsen in the room is fantastic and they even teach you how to put on the Yukata.

Friends_and_family Family

10/10

Exceptional

30 Nov 2019

kawai

A comfortable hotel

We have stayed in the hotel for 2 nights. The staff was helpful and nice. They spoke good English for city guide. The room was perfect with a view of mountain and a private hot spring. The dinner and breakfast were delicious. You need to walk 20 mins from the train station. Or you can go to the tourist centre and asked the staff to call the reception for the arrangement of a shuttle bus from 2-6pm.

Partner

10/10

Exceptional

31 Oct 2019

Uk

Due to the typhoon just hinted the area, many attractions were closed and transportation to other were limited. Since we booked for two nights, we have plenty of time to enjoy the facility with in room onsen and their delicious meals. The facility is a little out dated but the service were personal. The location is up and away from city center, but the hotel shuttle bus service are convenient. They are just a phone call away and pick us up within mins from down town. We enjoy our staying! Special tanks to the waitress who served us!

Leisure Family

10/10

Exceptional

23 Oct 2019

Jessie

The restaurant is nice and staffs are attentive. Dinner and breakfast were both excellent. We got our own hot spring in our balcony. Enjoyed it so much.

Leisure Partner

8/10

Excellent

09 Sep 2019

Verified traveler

We stayed here in 2015 and returned in 2019 and though much was as we remembered it, the age of the facilities are starting to show. The lobby and the onsen area needs updating. Also, we were discouraged to see the level of restaurant service diminish (thankfully not too much). Paper cups for coffee? Self-service? Hardly what we expect from our prior stay. But perhaps most confusing/frustrating of all is that the hotel's one bar closes during dinner service which means you cannot order aperitif before dinner unless you plan well ahead. We had a 7:30 seating and met friends in the lounge at 6:45 for drinks, only to learn that the bar is closed. WHAT? This is absurd.

The front desk staff remains as friendly and helpful as ever, but I can't say I would stay here again. Not unless the building gets refreshed.

Leisure Family

10/10

Exceptional

07 Jul 2019

Kyle

Divine relaxation

My wife and I stayed in a twin room with private onsen. Room was plenty big, the private onsen was the highlight, and the dinner/bfast were delicious. Customer service was warm and attentive throughout and the view from our room was great. We’re already planning our return. Yes, the beds will feel a bit stiff if you’re used to soft, American hotel mattresses, but you’ll be fine.

Partner

10/10

Exceptional

30 Jun 2019

Peter

modern Ryokan but still a with traditional touches

Leisure Family

10/10

Exceptional

28 May 2019

Verified traveler

Would come back

Pros - lovely relaxing mountainous area, modern shoeless ryokan, decent public onsen facilties, good breakfast, kid friendly, large comfy beds
Cons - must have car, there is nothing nearby and whilst closest town Gora looks close on the map, it is extremely hilly and hard to walk.

Family

10/10

Exceptional

25 May 2019

Trevor

Wonderful Hotel: Great Views, Service and Value!

All our expectations on were exceeded. They treated my wife and I like royalty.
The staff was friendly and went out of their way to make us feel welcome.

During check-in, we were greeted with with fresh matcha!

Kazuya surprised us with a corner suite on the top floor, let us use the rooftop bath, and a beautiful card on our table!
The room was spotless, with stunning views of Hakone and surrounding mountains. The beds were a little firm for my liking, but everything else was perfect! The comforters were fluffy, yet breathable and the pillows were cloud-like. Be sure to try the chestnut snacks and tea in the room.
They also include Yukata (traditional robes worn in ryokans) and toe socks to wear during your stay.

Super glad we got a room with private bath. I definitely recommend it!
The experience of soaking in the tub with the gorgeous scenery, and lovely company almost brought tears to my eyes. It was wonderful! Truly relaxation for the body and mind.

The traditional Kaiseki dinner was one of the highlights for me. The presentation and attention to detail was astounding; not to mention delicious! The menu did include some adventurous things; some were good, others were good to say I’ve tried. All things considered, it was one of the finest meal I’ve ever eaten.
The Japanese breakfast was also a unique culinary experience, and also quite tasty (if you enjoy Japanese cuisine). The nine seasonal dishes and pickled veggies were exceptional.

Partner

10/10

Exceptional

08 Apr 2019

Amy

A perfect getaway from the hustle and bustle.

Great hotel, the private onsen was fantastic! It was exactly what we needed. We didn't try the public onsen so I can't comment. The food was fantastic, we weren't expecting a 10 course Japanese evening meal, so that was a pleasant surprise. I'd recommend this hotel to anyone wanting to experience a ryokan. It was about a 15 minute walk to Hakone, but beware of the very steep hill from the town to the hotel. The hotel offers a shuttle service, we chose not to use it as the walk to the town is very pretty. Great links from Tokyo/Kawasaki. We'll definitely be back, we already miss the onsen!
The room was great; very spacious and clean. Super fast WIFI too, which is always a bonus.
The only downside is that we only stayed two days, we could easily have spend 2 weeks there!

Partner

10/10

Exceptional

02 Apr 2019

Verified traveler

Very good service

The location and amenities were great. The meals provided (dinner and breakfast) are good too. Only one downside is that there is only 1 pillow provided and it is too soft for my preference.

Friends

10/10

Exceptional

30 Mar 2019

May

Visitors friendly, English speaking,food is excellent,big room. Overall is excellent.!

Friends_and_family Family

10/10

Exceptional

16 Feb 2019

Verified traveler

It’s a must , very relaxing 😌. Breakfast an dinner was very good . Also having an onsen in your on balcony was jus awesome

Leisure Friends

10/10

Exceptional

12 Jan 2019

Rachael

Beautiful private onsen

Great place! We loved our private onsen. The food was amazing. Other reviews have mentioned the property is older. It is, but it's also immaculately clean and well kept. Also, it's a traditional ryokan, so this should be part of the charm. Loved it!

Partner

10/10

Exceptional

03 Dec 2018

Jeff

Very good Japanese hotel. Stunning view at the rooftop private onsen. The staffs there is very nice too. Food is great!

10/10

Exceptional

14 Nov 2018

Wendy

We drove to the hotel and upon arrival, 2 staffs came to greet us at the parking space to guide and welcome us. It was a warm welcome.

We booked a room with outdoor onsen overlooking the mountain. It’s was very relaxing and room size was great for 3 ppl.

It was my mum’s birthday and the hotel was very thoughtful to give us free use of outdoor onsen on the roof top of the hotel. The view was amazing.

Highly recommended 😊

10/10

Exceptional

06 Nov 2018

BC

Very conveniently located near train station with shuttle bus dropping off and picking up from station. The room with private onsen bath is very nice. Food is always great and plenty there and I can never finish all.

10/10

Exceptional

07 Sep 2018

Z

Overall a good experience. Only comment is the cleanliness of the spring water but it's spring water.

10/10

Exceptional

15 Aug 2018

Verified traveler

Beautiful hotel! I spent a while researching which hotel to pick from in the Hakone area and I'm glad that I did. This hotel is amazing. The staff is wonderful and are able to communicate in English. The hotel allowed us to drop our luggage off the day before we were to stay there, which was helpful. The breakfast and dinner were absolutely exquisite! The views were great from the room. The outdoor hot tub was so relaxing and so were the public onsen downstairs. It is a bit on the pricier side, but it is well worth it! I would stay here again!

10/10

Exceptional

09 Aug 2018

Jessica

What an incredible experience! We (very smartly) booked our stay here after our overnight climb of Mount Fuji, and this was EXACTLY the perfect kind of pampered relaxation we needed! Room was gloriously large and beautiful, beds were comfy, staff were delightfully attentive, and the food was delicious. Highly recommend!!!

10/10

Exceptional

24 Jun 2018

Edward

Wonderful experience!

Wonderful experience. Fantastic dinners. Friendly staff. Location was very relaxing. Thank you.

Family

10/10

Exceptional

10 Jun 2018

Anita

Nice stay

Hotel is nicely maintained, quiet and service is good overall. They have a few non-Japanese working there and speak English well to provide recommendations. Food quality is nothing surprising but quantity is. Nice that they offer shuttle bus to train station. Lower rating on cleanliness as My husband saw 2 cockroaches at the men’s hotspring

Friends

10/10

Exceptional

20 May 2018

Li Chuan

Excellent !!!

Is my second time back to this hotel. Is a nice hotel with nice food. The Japanese room also looks new and nice. Seems there were renovations done as overall, the hotel is newer. The staffs were all very friendly and nice. As the town parking are not convenient, the hotel shuttle service was nice to fetch us to and fro.

Partner

10/10

Exceptional

14 May 2018

Verified traveler

Aura Tachibana is a gen of a ryokan in Hakone. It is 5 min away from Hakone-Yumoto Station and you can even go to the Tourism Office to call them for Shuttie Service. The hotel is very clean with most rooms having a private Onsen for guest to use. There are also the public Onsen on the 4th floor and a private penthouse Onsens that you can rent for approx US$30 for 45 min. The food is amazing!! Set menu for every day of stay (breakfast and dinners) and special requests are handled on check-in for guests that have allergies or special requirements. Most of the items on menu are seafood so keep this in consideration before booking.
The rooms are roomy and clean and yukatas (robes) and slippers are provided for use while staying in the hotel. Staff is amazingly friendly and speak English for visitors. Highly recommended when in Hakone.

8/10

Excellent

13 May 2018

Alex

The hotel staff were very friendly and spoke good English. The hotel is located close to Hakone Yumoto station - so great for access to the entire Hakone area. The onsen / bath is great; the food was very good. The room could be updated and the pillow is extremely uncomfortable for Western travelers (it is rock hard). The wifi took some time to work but once working it was very good. Overall a nice hotel but too expensive for what it offered in terms of the room quality.

8/10

Excellent

10 May 2018

Michal

The hotel staff is extremely pleasant and speaks decent English. We stayed in a traditional room and while pleasant, it was very dated and really not adequate for a hotel in this price bracket. The public bath (onsen) is rather small and one needs to be naked there (might be an issue for some).

The dinner was pleasant, but not really exceptional (the steak came very well done, and the server 'forgot' to order a main for my wife). The server really rushed us through - as soon as we put down chopaticks, new plates were brought, sometime without clearing the old ones (all in all, 9 courses were served in less than 90 min; and we took the longest time from all in the room). Breakfast featured only Japanese options, so if you're a yoghurt & cereals person, be ready.

We were visiting around Mrs' birthday and hotel provided us with a complimentary use of private onsen - this was very nice, with excellent views, and well worth the normal fee.

Last gripe - strangely, only one towel per person was provided. Normally, one gets at least two towels in the bathroom plus an extra one for the spa, but not here. Maybe it's normal, but we found it slightly weird.

Partner

10/10

Exceptional

26 Apr 2018

Kath

Peaceful location to experience local customs

I had originally worried that two nights here might be a little dull after spending 5 days buzzing around Tokyo but it turned out this place was exactly what we needed. We had a western/Japanese family room with a private onsen on the balcony that had a nice view of the hills behind the hotel. It was so peaceful and quiet. Before we arrived we had little idea of what to expect beyond tatami mats and a multi course dinner of traditional dishes. It is fair to say that some of the décor is due to be updated, but looking beyond that we were delighted with the whole experience. The meals were exceptional. Each course so intricate and beautifully presented. Our attendant (I cannot call her waitress as she was so much more) was Juri. She carefully set all the different courses (including hot pots) and then explained each of them to us and how to eat them. I tried so many new things purely because she had set the stage so well. It was a treat to see our family all dressed in the yukatas they provided for the experience. The staff were all friendly and helpful. They went out of their way to source and pre-book a cab for us as we were due to check out early and needed transport to the station. We also used their complimentary shuttle to go into Hakone for the day. Strolling around Hakone was also relaxing. Lots to look at and plenty of places to eat. So nice to return to the room and a turn in the onsen before another amazing dinner. Great experience.

8/10

Excellent

15 Apr 2018

Verified traveler

Great hotel

The only reason this is getting a four is because of the location to tourist activities in Hakone near the lake. It is also an uphill walk from the train station so definitely try to order the shuttle when you arrive at the train station.

10/10

Exceptional

13 Apr 2018

Verified traveler

Beautiful hotel and experience

The hotel is very close by to the Hakone-Yumoto station. You can take a shuttle bus (only 100 yen) if you arrive at the station sooner than the hotel check in time of 2PM. Otherwise the hotel shuttle will do a complimentary pick up at the station from 2PM onward. We arrived to the hotel a bit early but one of the front desk staff trainees (who had been our point of contact throughout our entire stay) was so friendly and accommodating. He helped us plan our day trip around Hakone as our room was not yet ready. When we arrived back to the hotel after a few hours of sightseeing, he greeted us in the lobby and showed us our room. I splurged a little bit for the private onsen and I defintely think it was worth it. We had a beautiful corner room on the 9th floor with spectacular views. You also get dinner and breakfast included, which was such a wonderful experience. They provide yukatas that you may wear in the room and to dinner/breakfast, which was fun to do. You get a ten course meal for dinner which was very filling— we were ready to tap out after our 5th course. The waitress was also very friendly and did her best to explain everything to us in English. Breakfast was also spectacular and delicious. Overall I had an amazing experience and am so happy to have stayed at Aura Tachibana — I highly recommend it.

8/10

Excellent

12 Apr 2018

Leah

Great onsen but a renovation will be nice!

Great staff/service but the hotel can use an update. Bathroom is very small and shower/toilet rooms very outdated/small. Great communal bath and onsen. Pick up from/to train station was very convenient.LOVED the Ropeway - Mist do!

Partner

4/10

Poor

10 Apr 2018

John

Hotel is operated by inexperienced children

The hotel is nice, food is great but the staff is extremely inexperienced. You pay a premium price for the quality of service at the level of a cheap bnb. The staff doesn't speak proper English either.

Also caution, unlike other hotels the prices are per person, not per room. We booked a room for $500 and the room could accommodate up to 6. We planned on staying 4 people there. We paid $550 for the room. Upon arrival they made us pay another $550 for the stay, staying in the same room. $1100 per room per night. They are far from that level of quality and service to deserve that price. And we are not the only one, when we arrived there was another person complaining about the same thing. They decided to leave and get a refund, I wish we did the same.

10/10

Exceptional

02 Apr 2018

Verified traveler

We stayed 2 nights. I liked the location as it is close to the station. The room was comfortable and the staff was very attentive. Above all, The food was the most unforgettable experience!

10/10

Exceptional

01 Apr 2018

Verified traveler

The Service is excellent, from the checking in to the hotel and till checking out of it.