Yumoto Fujiya Hotel

Japan , Kanagawa
Hakone Machi, Yumoto, Hakone-machi, Ashigarashimo-gunn, 256-1
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100 reviews shown

10/10

Exceptional

13 Mar 2026

Natalie

Incredible culturally immersive experience with very attentive staff, lovely onsen, traditional Japanese breakfast and quick access to both train and historic town site.

Partner

10/10

Exceptional

12 Mar 2026

Tow Choon

Convenient

Friends_and_family Family

10/10

Exceptional

09 Mar 2026

Johnny

Good location

10/10

Exceptional

06 Mar 2026

Noreen

Beautiful hotel close to train station. Private Onsen!

10/10

Exceptional

04 Mar 2026

Andree

We really enjoyed the size of the room and the comfortable bed and bedding. We also enjoyed the Japanese loungewear available for use. There was a cute gift shop. The breakfast buffet was nicely presented and had many options. Staff were pleasant. We stayed 2 nights.

Partner

10/10

Exceptional

02 Mar 2026

CHONG

Girls trip! Truly enjoyed my trip

10/10

Exceptional

03 Jan 2026

Andrea

The most beautiful time at an incredible hotel. Wonderful staff. Gorgeous amenities.

Self

8/10

Excellent

23 Dec 2025

Nicholas

Friendly staff, clean room. The Onsen was great.

Everything was well maintained, but with a vintage 70s feel. It was actually a cool vibe!

Friends_and_family Family

10/10

Exceptional

21 Dec 2025

TAKAKO

Very short walk from the Yumoto station, staff were kind and helpful, clean room, breakfast buffet was wonderful, we enjoyed the onsen. Everything was great. We’ll definitely stay there again.

8/10

Excellent

17 Dec 2025

Honeyleen

Friendly staff, the provided yukata and onsen options, and room size was larger than expected.

Leisure Family

10/10

Exceptional

13 Dec 2025

Shiela

Very clean and spacious room. Location of hotel very central to shops and restaurants. Wonderful view. Close to the train station. Great breakfast.

Leisure Partner

8/10

Excellent

05 Dec 2025

Hang

Good public bath, spacious room, great service, awesome location.

Leisure Self

10/10

Exceptional

03 Dec 2025

Enora

Very helpful staff. Easy, free parking.

Partner

10/10

Exceptional

29 Nov 2025

Diana

Everything great

Partner

10/10

Exceptional

29 Nov 2025

Chelzea

Responds to inquiries, and accommodations accordingly. Had luggage storage after check out. Place was located easily. Very clean and quiet atmosphere. Some English speaking service.

Late check in available and to be able to use hot springs during that time was very convenient.

Self

10/10

Exceptional

29 Nov 2025

Christine

Of the 4 hotels we stayed at while in Japan, this was by far the nicest and had several restaurants. It is very close to the train station so convenient.
The grounds are beautiful; there is a river outside the hotel so very nice.
The hotel staff spoke better English than any of the other hotels which was nice as well. Shibata Yasuhiko was excellent and so accommodating.

8/10

Excellent

20 Nov 2025

Stuart

Clean room great staff

6/10

Pleasant

17 Nov 2025

Kim

Room is old and smells bad. Room service starts at 7-8am so if you miss that time, you have to ask the front desk to send them back. Building structure is weird. If you stay at the Japanese-style wing, you have to walk basically across the whole building to go down to the main hall. Restaurants are a puzzle for you to resolve if you ever want to eat something there. They were so hard to reserve a seat. No info, no instruction, no one told us how to make a reservation despite us asking every single restaurant and even the front desk. There was an izakaya bar where the server just straight up kick us out. We ended up walking all the way out to the town for food. The whole hotel has ONLY 1 washer and 1 dryer, so good luck if you want to do that mid-trip laundry.
3 stars for being next to the train station and for the onsen bath. However I won’t be coming back. With the price you pay, there are better options in Hakone than this one.

Leisure Partner

8/10

Excellent

05 Nov 2025

Deborah

The public bath facility is lovely. The hotel is in a great location right next to the train station. The hotel itself is a bit tired in places - some faded grandeur, I think.

Leisure Friends

10/10

Exceptional

04 Nov 2025

Michael

The staff are top notch, and the hotel is right near the Hakone Yumoto line with multiple options for travel that use the Hakone Free Pass. There are many restaurants near. Bathroom was a little dated, but everything was immaculate. Would recommend.

Leisure Friends

10/10

Exceptional

01 Nov 2025

Melineh

Wonderful amenities. Epic breakfasts.

10/10

Exceptional

30 Oct 2025

Brian

Amazing place. Royal treatment. The private onsen was a highlight. So close to the train and bus stations. Beautiful place in the world.

Partner

10/10

Exceptional

29 Oct 2025

Frank

Room was very clean, location and amenities were great, breakfast wonderful, staff very accommodating.

Partner

10/10

Exceptional

27 Oct 2025

Judith

Really enjoyable stay

10/10

Exceptional

24 Oct 2025

xiao long

Super location

Leisure

6/10

Pleasant

07 Oct 2025

BOAZ

Nice hotel with terrible staff

while the hotel amenities were nice the service was really bad. The breakfast serving room is way too small for the very large number of guests. As if this is not bad enough, they have only one coffee machine, where the waiting time was ridiculously large. In general, the vast majority of the staff does not understand, let alone speak English. As a result every interaction with the hotel staff takes 10 times longer than the typical time. We had two incidents where we through our hands in the air, giving up on making any progress at all. We will definitely not come back to this hotel and we cannot recommend on this hotel with this poor management.

Partner

10/10

Exceptional

05 Oct 2025

Carol

Our room was half Japanese and half western. So wonderful to experience both cultures in one room. Amazing view from our balcony.

Partner

10/10

Exceptional

03 Oct 2025

Roland

View was scenic service was superb morning buffet was good and saved time

Leisure Family_with_children

10/10

Exceptional

26 Sep 2025

VANESSA

Peaceful and fresh air, nice staff and everything clean.

Leisure Family

10/10

Exceptional

19 Sep 2025

Meng

Nice staff, room smells like mold. Had to request to change room twice, nice hot springs. Breakfast is ok.

Leisure Partner

10/10

Exceptional

17 Sep 2025

Lena

Onsen was very nice and relaxing.. Also it’s conveniently located near the train station

Leisure Friends

10/10

Exceptional

16 Sep 2025

Peter

Great

Leisure Partner

10/10

Exceptional

31 Aug 2025

Qin

I was not expect the hotel has such good conditions, the staffs are very friendly and the hotel like a garden. I will definitely to book this hotel again.

10/10

Exceptional

30 Aug 2025

Yang

Location of this hotel is very good, just 2 minutes walk to the train station. Very quiet and the room is spacious compared to those in Tokyo. The breakfast buffet is the best I had during our trip in Japan, which offers both Japanese and western style food. Hot spring bath is excellent, and I enjoyed very much. Highly recommend it if anyone travels to Hakone. Will definitely stay again in future.

Leisure Family_with_children

10/10

Exceptional

17 Aug 2025

Lawrence

The bed was comfortable and the location was great.

Leisure Family

4/10

Poor

08 Aug 2025

Lina

Very old hotel. And the staff was rude

Leisure Family

2/10

Poor

06 Aug 2025

Guy

Two things were significantly off from my expectations:
1. The major issue was that the staff told me the Onsen was “for Japanese only”. As a white 47 year old male, I’ve finally managed to get to a point where I can say I was discriminated against based on my race, and as it was available to non-Japanese women (the staff offered it to my British Mother), also my gender. Welcome to 2025 I guess!

2. The second issue, was that when we booked on August 4th, 2025, the Expedia page specifically said that the pool would be available after July 31st, 2025. We arrived on August 5th, 2025 and the pool was not available (out of service). We spent time on the 4th buying bathing suits in Tokyo looking forward to using the facilities. I guess we will take several expensive, unused bathing suits back to the US.

I know in the big picture, both of these are just gripes, but the property was a premium option, and otherwise as expected. The unexpected racism kinda threw me off!

Leisure Family

8/10

Excellent

18 Jul 2025

yanling

It is easy to walkable from train stations. The staffs are nice.

Leisure Family

6/10

Pleasant

16 Jul 2025

Douglas

Just across from the train station. Elevator access. Room was in need of repairs including new carpet and furniture. Bed was very hard, like sleeping on a cement floor.

Leisure Partner

10/10

Exceptional

14 Jul 2025

Fumie

駅に近くて、とても便利でした。
ホテルの前にきれいな川も流れてて、温泉も清潔で、朝ごはんも美味しかったです。今度はユックリ泊まりたいなと思いました。

Leisure Family

10/10

Exceptional

30 Jun 2025

Sidney

Very nice employees and hotel. Highly recommended

Leisure Family

10/10

Exceptional

29 Jun 2025

sheng kang

Looking forward to booking this again.

Leisure Family

10/10

Exceptional

16 Jun 2025

Emelia

Extremely convenient location, friendly staff, beautiful and spacious room with nice view

Leisure Partner

10/10

Exceptional

16 Jun 2025

Christopher

Japanese style room was really large, very comfortable and clean. Beautiful view of the valley. Staff were friendly. The onsen was uncrowded and clean, very peaceful in the forest. Breakfast was a bit chaotic but the staff did their best to keep it flowing. The lobby bar has good cocktails and a professional bartender. Overall definitely recommend as a “home base” for the Hakone round course/freepass.

Friends_and_family Friends

10/10

Exceptional

02 Jun 2025

Carlene

Great location

Leisure Family

10/10

Exceptional

01 Jun 2025

Mary

Excellent stay. Literally a 5 minute walk from Hakone-Yamoto train station. Close to restaurants, buses and trains. Very clean and very friendly, helpful staff. Good food selection at breakfast buffet.

10/10

Exceptional

24 May 2025

Keiko

The room was clean and comfortable. The staff were very polite and I will come back next time.

Leisure Family

8/10

Excellent

20 May 2025

Ravi

Close to train station and bus stop to connect to hakone loop.

Leisure Self

8/10

Excellent

19 May 2025

Zoey

The room itself is in pristine shape and has a beautiful view. However, the Japanese dinner meal add on was disappointing.

Leisure Partner

2/10

Poor

16 May 2025

Paula

The hotel seems like you are in the 80s and for the price k was hoping for a more updated hotel. The Osden was good but it did have a moldy smell. The views from the hotel were breathtaking and it was walkable to public transportation bus train. The breakfast was ok although it did have many options there was limited fruits and scrambled eggs were super runny. The worst of my experience at this hotel was at check out..and the fact that for some reason we did not find one hotel card… note that we did not leave the hotel in our stay and it has to be somewhere in the room, that being said they charged us 5000 yen for the lost card. No one mentioned this charge ever and apparently it was in a fine print of a long paper they give you at the beginning. I thought it was unfair and unprecedented. Overall Was not impressed especially for this price and also note I stay at hotels all over the world for work and I am not one to provide reviews.

Leisure Family_with_children

10/10

Exceptional

12 May 2025

Dieu

Very convenient and very close to train station.

8/10

Excellent

11 May 2025

Cindy

It would be better if the restaurants could open a bit longer

10/10

Exceptional

08 May 2025

Ashish

Great location (right in front of the train station) and convenient for doing activities in and around Hakone.
Onsen options were great as well; with resort style rooms.

Leisure Family

8/10

Excellent

06 May 2025

Ling

The environment is wonderful. It is really easy to get to bus stop and train station. Unfortunately, the staff speak English limited, and not friendly when you ask some questions.

Leisure Family

10/10

Exceptional

01 May 2025

Timothy

We had a fantastic stay at this property. The location can’t be better: near the main shopping/restaurants in the area and the train station. Happy we stayed here rather than up in Gora, which would have made travel and food more difficult. We got a private bath, which we enjoyed. We also splurged on the kaiseiki meal, which we enjoyed immensely. Breakfast was also very good: more western options than we expected. We had the updated Japanese/Western room and thought it was luxurious. I’ve seen others complain thing were worn and old-fashioned but we didn’t really find that the case. Highly recommended

Leisure Family_with_children

10/10

Exceptional

28 Apr 2025

Keng Wai

We returned here after staying here last year because we really enjoyed our previous experience. Our room was spacious and even though we did not have a full river facing view, it was still quite scenic. Last year, we visited during the Sakura season and it was beautiful.

Leisure Partner

10/10

Exceptional

27 Apr 2025

Hassan

Staff were very helpful and polite. Good breakfast. Nice room size. Clean and relaxing onsen.

Leisure Partner

8/10

Excellent

27 Apr 2025

Julia

The location close to Yumoto station was convenient with two elevators to make it easy. The riverside walk was picturesque and refreshing and the restaurants were very reasonably priced with great food (Unagi was amazing). The hotel was a bit disappointing. I didn’t enjoy the breakfast experience. A dark room with so-so food and overly officious staff who seemed disapproving. The bed was like a wooden plank. But the place was safe and quiet and the elderly Japanese guests were charming.

Leisure Self

8/10

Excellent

23 Apr 2025

Lisa

The best quality about this property is its proximity to the Yumoto station, and how easy it is to start the exploration of Hakone. The property also have spa rooms that can be booked, at a discount for hotel guests. It's just very grand-looking, and rooms are spacious. Front desk is very nice and accommodating. Breakfast was a buffet, great selection of Japanese and continental offerings. It was so good! Overall, I'd definitely recommend it to friends.

Leisure Family

10/10

Exceptional

21 Apr 2025

XIA

Feel comfortable and relaxed

Leisure Family

10/10

Exceptional

21 Apr 2025

Hayley

Great hotel right by the train station and bus stops. Easy to get around.

Leisure Partner

8/10

Excellent

14 Apr 2025

Savannah

I stayed 1 night at this hotel. I really like that it’s located close to the train and bus station. We had a Western/Japanese style room which is very spacious compared to the rooms I’ve stayed in throughout my trip in Japan. The breakfast was amazing. However, I was totally disappointed when I was told the is in NO outdoor onsen, which was very strange since their website stated that they have both indoors and outdoor bath. If you are looking to experience the outdoors bath, this is not the place to stay.

Leisure Partner

10/10

Exceptional

14 Apr 2025

Hiu Fung

Wonderful staff, would definitely recommend

Leisure Partner

10/10

Exceptional

08 Apr 2025

Luis

Had great views

10/10

Exceptional

03 Apr 2025

Angie

Family of 4 ( 2 young kids). Great location from the train station. Staff were friendly. The onsen (public and private) was fantastic. Beds were comfortable.

Leisure Family

10/10

Exceptional

02 Apr 2025

Regan

This was a lovely and very convenient hotel to stay at. It was a 3-4 min walk from Hakone-Yumoto station for the train and buses. The property is beautiful. The public bath is a nice touch even though this is not a ryokan. Two items to note: 1) most activities are a bit further away from the hotel so definitely get the Hakone freepass to travel. 2) a lot of things shut down by 6pm. I wasn't prepared for this as a night person. Plan to be out and about early and to have an early dinner (or use the nearby konbini). That aside, great location and hotel.

Leisure Self

10/10

Exceptional

01 Apr 2025

Linda

Definitely recommended hotel

Yumoto Fujiya Hotel has a really convenient location being right next to the Yumoto Hakone Station. It is worth booking the private onsen for convenience. We stayed 3 nights and the breakfast served are the same. But since it is buffet style, I guess you can vary what you eat each day. Do get the 2 or 3 days Hakone Free pass as it covers all your transportation by bus, train or cruise. Do take the cruise in Lake Ashi and catch the majestic sight of Mr Fuji. Our traditional japanese room with futon beds for 3 were huge and comfortable.

Friends_and_family Friends

10/10

Exceptional

30 Mar 2025

Khyren

It’s perfect

10/10

Exceptional

26 Mar 2025

Nancy

We really enjoyed our stay in Hakone. The hotel is a classic, great location and we had a large room with a view.

Leisure Partner

10/10

Exceptional

25 Mar 2025

Howard

A beautiful hotel near the river and across from the train station, yet far enough so there’s no noise. We loved our stay here. The onsen was fabulous, for theee people the room was spacious. A perfect place

10/10

Exceptional

25 Mar 2025

Ka Chung

Serenity. Professional staff. Half broad is great dinner is fantastic!

Leisure Friends

10/10

Exceptional

09 Mar 2025

Kang Won

It is very close to Yumoto station and close to local shops. Staffs are kind and hospitable.

Leisure Friends

10/10

Exceptional

06 Mar 2025

Luis

Excellent hotel, clean and close to metro station. I will definitely stay there again.

10/10

Exceptional

03 Mar 2025

John

Very convenient to town and area. Great and helpful people.

10/10

Exceptional

28 Feb 2025

Larry

Amazing..Can't wait to go back

Friends_and_family Friends

10/10

Exceptional

27 Feb 2025

Bob

Loved the onsen. It’s a great location just across the river from the terminal and there are plenty of eating options available. Lots to do around Hakone.

Leisure Partner

10/10

Exceptional

14 Jan 2025

Budiati

Perfect 10!!! Everything about this place and its location and surrounding area is a perfect 10!
In house Onsen is amazing and the staff are very very very helpful and accomodating. Our japanese style room was very pretty and comfortable.

Leisure Family

8/10

Excellent

09 Jan 2025

Julie

Walkable to train; kind of big and sprawling so not really charming in any wat

Leisure

10/10

Exceptional

01 Jan 2025

Luke

Directly opposite the train station and maybe a 5 minute walk. The views from our room were stunning and there was loads of space (we had room to open 4 large and 4 small cases)

Leisure Family

10/10

Exceptional

27 Dec 2024

Yongkwan

Truly a Japanese resort hotel with a proper outdoor onsen and all the trimmings that go with it. Be aware that they need to see the passport of everyone staying there. Why that is the case I don’t know. It’s an old hotel but it s clearly evident that every equipment and furniture have been updated to keep with the times. Try to visit the hotel before weather gets too cold to really take in the view of the. Grand colors of the forest. Space was good. Mattress was hard but soft enough to be comfortable. Dining options were good (actually better than the restaurants around the area) and the proximity to the train and bus station is great.

Leisure Family

10/10

Exceptional

23 Dec 2024

Hendri

This hotel is although old but it is very nice. The surrounding is serene & beautiful. The staff members are friendly and helpful. The only slight oversight was when the housekeeper missed out on a few minor details such as not taking away dirty cups & used glasses, not replacing the same number of towels. Otherwise, it was a perfect stay.

Leisure Family

10/10

Exceptional

23 Dec 2024

Sean

It is a hotel with a long history. Staff are really friendly and take care of the property and guests well. Location is a big plus, just right next to the train station, bus stops and shopping area.

Business_and_leisure Family

10/10

Exceptional

17 Dec 2024

Jason

Located within 2 minutes of the station. Hotel room were clean and spacious. Onsen was excellent

Leisure Partner

10/10

Exceptional

15 Dec 2024

Ying

very close to the station and bus stop

8/10

Excellent

14 Dec 2024

Verified traveler

Acceptable services

Near Hakone Yumoto station. Conveniently connected via a bridge over a stream. Room size and amenities are reasonable. English speaking front desk.
Eateries and shops are within walking distance but they closed quite early by 7ish.
Breakfast quite a good spread of western and Japanese cuisine. But need to take queue number as the restaurant capacity is small. There is a relaxation lounge with free tea and coffee and With massage chairs.
Overall : good

Friends_and_family Family

10/10

Exceptional

11 Dec 2024

YUNJING

Perfect

Leisure Family

10/10

Exceptional

02 Dec 2024

Minako

Strongly recommend

Very Convenient location. Just renovated and room is very clean and spacious. View is amazing. Breakfast buffet is a must.

Friends_and_family Family

10/10

Exceptional

01 Dec 2024

Elizabeth

Such a beautiful and convenient location. Very good breakfast.

Leisure Partner

10/10

Exceptional

29 Nov 2024

Kam Lai

Excellent location close to train station. Friendly staff. Great public onsen experience with extended convenient hours

Leisure Family

10/10

Exceptional

27 Nov 2024

Janet

Lovely and helpful staff. Room was very spacious and clean. Private onsen was very well run and relaxing. Great property and location. Would book again and recommend to others!

Leisure Partner

10/10

Exceptional

24 Nov 2024

Hong

Walkable to the train station. Specious room and great mountain view from balcony

Leisure Friends

6/10

Pleasant

19 Nov 2024

Julia

Bed was very uncomfortable

Partner

8/10

Excellent

11 Nov 2024

Jeffrey

Nice spot, good location, nice sauna

Leisure Family

10/10

Exceptional

11 Nov 2024

John Charles

Property was nestled across the bridge under wide flowing creek. Walking distance from train station. Pleasant atmosphere… Relaxing Hot springs spa. No wonder why its been there since eighteen hundred years.

10/10

Exceptional

09 Nov 2024

Ziqiang

Better than the reviews indicate. The room is spacious and well maintained. It’s got beautiful views of the river too.

Leisure Partner

8/10

Excellent

31 Oct 2024

Anna

The property needs makeover, a little dated. After checking in, little disappointed with our room in what we paid and other hotels we stayed at in Japan, got upgraded at no fee!

8/10

Excellent

30 Oct 2024

Amanda

Well located and very easy access from the train station. Breakfast was delicious.

Leisure

10/10

Exceptional

30 Oct 2024

Jenny

Hakone

Glad we made the choice with Fujiya hotel, it's very close to the train station and lots of eating places within a short walk. Loved our stay even though the weather wasn't very agreeable.

Partner

10/10

Exceptional

23 Oct 2024

Tomoyuki

Great hotel!

10/10

Exceptional

16 Oct 2024

Alan

Quiet and safe location despite being so close to the train station. Large hotel with conference rooms and events going on.

Leisure Partner