Name: Hakone Yumoto Hotel
Address: Yumotochaya, 97, Kanagawa, 2500312, JP

10/10

Exceptional

17 Jan 2026

Akiko

I

Friends_and_family Family

4/10

Poor

17 Jan 2026

Regent

Great service by the staff. Restaurant workers were nice and generous with the things normal guests can take. Rooms were alright given they were old. Reception was pretty hard in the evening when workers did not speak any English (though the day staff did). The walk up to the hotel was long and unsafe especially if you have a lot of luggage. Neighbourhood was pretty loud at night since a lot of cars had loud exhaust driving by (but great if you are into cars).

Leisure Family

10/10

Exceptional

02 Jan 2026

Rita

The Mountain view from the room was just beautiful and meditative!

Leisure Self

2/10

Poor

12 Dec 2025

MAYUMI

Hakone Yumoto Hotel looks old from the outside, and the rooms are also very outdated. It is located in an inconvenient area as well. The first room we were given only had futons, and the walls were moldy and turning black. We paid extra to switch to a room with beds, but that room was also old, and we even had a frightening paranormal experience during our stay. We were so scared that we left early in the morning. We will not be returning.

Leisure Family

10/10

Exceptional

10 Dec 2025

Alicia

Enormously impressed by our first ryokan experience. Is a very homely hotel but great value for money. Excellent food and lovely spa facilities

Leisure Friends

10/10

Exceptional

03 Oct 2025

Masayuki

Everything was good!

Business_and_leisure Self

8/10

Excellent

13 Jul 2025

Natsume

写真より実物は古い感じがしました。スタッフの方が優しかったです。24時間のドリンクバーや無料のカラオケなどアメニティがとても充実していたのが嬉しかったです。男性の露天風呂が無かったのが残念でした。女性の温泉はとても大きくて気持ちよかったです。夜と朝に温泉に入りました。夜には気づかなかったんですが、脱衣所から近所の駐車場が丸見えだったのには驚きました。また、朝に露天風呂に入った時に周りの客室や道路が見えることに気付き、もう少し目隠しを強化して欲しかったです。朝ごはんはバラエティにも豊富で美味しかったです。

Leisure Family

8/10

Excellent

26 Jun 2025

Marco

Loved the Onsen and the amenities provided. Eat-in is kinda pricey so we ate Conbini food mostly. Walking to Hotel is not far from station BUT is uphill. The hotel has seen better days but overall it was the best value we found with on-site Onsen

Leisure Family

6/10

Pleasant

18 Jun 2025

Mir

The beds and pillows were very hard. Breakfast was OK. Take the K bus to and from the train station. The walk to the bus stop is dangerous because of blind spots in the street, so be very careful and walk on the shoulder areas of the road.The Onsen was good, men and women have separate areas. The staff were nice and helpful. You can take a shuttle bus back to the train station. It's more convenient and cheaper. You can take the K bus to the lake and from there, take the lake cruise to the Hakone Ropeway. From the Ropeway, I don't recommend the tram and the train route to the Hakone Yumoto station. It's too long and nothing to see.

Leisure Family

8/10

Excellent

13 Jun 2025

Hamed

The staff were nice and friendly, the room was a bit on the older side, but it was very large and japanese style with the beautiful view of the mountains.
The only downside was the distance of the hotel from the station. We had to walk for a long time with a carry on as it only showed 15 min walk on google map, but we ended up walking for well over 25 min and it was very steep. I guess we had to get a taxi.
The arent many restaurant close by so we ended up adding the dinner and breakfast whichw were both bau

Partner

4/10

Poor

03 Jun 2025

Pooja

There was an onsen on site. That was the best part. I didn't like the room at all, dirty , barren with limited amenities.

Leisure Family

8/10

Excellent

15 May 2025

Joel

The hotel was clean and comfortable, with a nice hot springs onsen included (although a small municipal hot springs tax will be added to your bill at check out.) The hotel is a 20 minute walk from the station which is a haul with baggage, especially because you have to climb a bunch of stairs. There is a bus but it doesn’t run frequently. Of course you can take a taxi. A minor complaint is that they have a low table and chairs set up in your room and you have to move them yourself to set up your futon. I appreciated the mattresses in the closet- we put them on top of the futon which made it more comfortable.

Leisure Partner

6/10

Pleasant

07 May 2025

Alfred

The free drinks in the evening were nice.

8/10

Excellent

01 May 2025

Robin

Good room bath facilities, good options and public bath as well. The sleeping foam mattresses were dirty, so we decided to use the usual Japanese floor futon mattresses.

Leisure Family

10/10

Exceptional

01 May 2025

Meagan

This is a very nice friendly hotel

8/10

Excellent

19 Jan 2025

stephen

The hotel is old and in disrepair but everything works. The food is just adequate but the open bar with beer, sake, wine, shochu helps. The onsen was fine with one large rotemburo outside and three large baths of varying temperatures inside. The service was great though, the staff always greeted you with smiles and were very helpful. It’s a 23 minute walk uphill from the train station or an 800 yen ride by taxi.

Leisure Family

8/10

Excellent

16 Oct 2024

Harvey

Showe. Bathroom challenging for taller peopel

10/10

Exceptional

08 Aug 2024

Denise

Excellent service, far location

The people were amazing, the service was amazing….the only issue is that the location is very far from the station. Google maps says you can walk but it’s straight up a mountain and buses only run 1-2 per hour. Uber and Go-taxi don’t work

Friends_and_family Family

4/10

Poor

28 Jul 2024

Hana

Although the nightly rate I paid was not exorbitant, it was still relatively high. Unfortunately, the buffet meals included with the room were extremely unpleasant. The dishes were overly salty, and the raw shrimp tasted stale, rendering it inedible. The excessive saltiness made all the food nearly unbearable, with only the fresh tomatoes proving to be somewhat palatable. Consuming fresh tomatoes as the sole acceptable option for two consecutive days was not what I expected after paying for a Ryokan experience. Furthermore, I observed mold in the room, and the onsen bathtub emitted a musty odor from the ceiling, greatly disappointing me.

Leisure Family

6/10

Pleasant

13 Jun 2024

Daniel

This traditional hotel is showing its age, the staff are very helpful and friendly. The area is a ~20 min from the station and 10 from the nearest convi. It is located top of a hill so expect a climb when you walk back with groceries.

Leisure Partner

10/10

Exceptional

18 May 2024

Patricio

Excellent staff service.
Need to improve on breakfast - it was cold, should provide better scrambled eggs and ham - again, cold.
The room was great in size and felt very comfortable.

Leisure Partner

10/10

Exceptional

20 Apr 2024

John

The baths are fantastic. The room was beautiful. I wish the outdoor pool had been open.
The maid did not clean my room even though I left a sign on the door to clean it.
Aftert I reported it to the front desk, someone came in and folded the edge of the toilet paper but he or she did not clean the bathroom.

Leisure Self

4/10

Poor

04 Apr 2024

Verified traveler

We had a 2 night stay at this hotel. First, this hotel is on a hill, which is not obvious when booking. Taking a cab or the bus is helpful. We arrived to find that the bathroom had a dead bug and grime. We went to the front desk to request a cleaning, and were told this was going to be done. We came back after dinner to find it was not done. Nor was there any cleaning done the day after.
We also asked if we could change rooms, but were told first that the hotel is fully booked, and the next day that \"someone in charge\" will be there in the afternoon to see about a room change. We never heard back. We asked hotels.com if we could get a refund and book a different hotel for the second night, but hotels.com could not get a hold of the hotel by phone.
We looked back and noticed that for the room we booked, only one picture of the bathroom was available, and it was of the tub. The premium rooms were renovated, and the new bathroom does feature prominently, which is a misrepresentation because it made us think all rooms were renovated. The rest of the room was quite dated as well including very old mini fridge and safe.
The breakfast is quite good. However, they do charge JPY 6600 for the buffet dinner, and we did not have it as we thought there were many cheaper options in town.

Partner

10/10

Exceptional

09 Feb 2024

Jesse

Amazing stay!

Business_and_leisure Family_with_children

4/10

Poor

27 Jan 2024

Seung Min

The hotel is located in the mountain top at the middle of the highway. The building was old and not very well managed. Most importantly, the outside onsen is closed so that I could not do a hot spring bath outside of the building, which was a bumber because I wouldn't have booked if I knew I cannot do a hot spring bath outside. It's dangerous to walk the highway afte the sunset (i.e. can get hit by a random car) so I had to take a taxi from Hakone Yumoto Station to the hotel. Staffs were friendly, but the property appears very old.

Leisure Self

10/10

Exceptional

21 Oct 2023

michael

Outdoor onsen open during 1 day of our weekend. Indoor onsen open all days.

Beautiful and walkable to downtown Hokane.

They have table tennis as well.

6/10

Pleasant

09 Oct 2023

Edgar

I imagine that this hot springs resort in its early years was incredible. It has the typical Japanese ambiance but things are very worn and some floors seemed even abandoned. Yet, the staff was great and very helpful. I feel I paid twice or more for the value I received in exchange.

Leisure Family

10/10

Exceptional

28 Mar 2020

Aleksandr

Would love to stay again

Very nice Japanese hotel with indoor and outdoor onsen.

Self

8/10

Excellent

26 Oct 2019

MC

Room is nice and clean, except toilet too tiny and small!

Leisure Friends

10/10

Exceptional

20 Sep 2019

Gerard

Hot spa retreat

This was my first experience stating on an Onsen traditional Japanese hotel .
The room was well appointed with a built in balcony ,
The window slide open sontjatvi could take on the mountain air at night .
The location of the hotel is a fair walk uphill from the station

Self

6/10

Pleasant

23 Jul 2019

Verified traveler

Smelled of smoke. No toothbrush in room. Futon not set up

Business Self

8/10

Excellent

28 Jun 2019

Kelly

The stay was fine other than.....

I was disappointed to find out that the swimming pool was out of order. On Hotels.com it say under “key facts” 24 hour check in but the facts to the matter is it’s 2pm.

8/10

Excellent

27 Jun 2019

JDRS

It was a present surprise that the hotel has its own onsen which is convenient as we did not have to leave the hotel as originally planned to enjoy what we came for.

Leisure Family

8/10

Excellent

21 Apr 2019

Verified traveler

The food selection and quality were excellent.
Our room and en-suite bathroom showed signs of age,wear, and tear. Fortunately the showers and onset baths were fantastic and that is where we showered rather than in our private shower/bath. The service was excellent. It was a bit of an up hill hike fro the train station and town center but bus service is excellent.

10/10

Exceptional

16 Apr 2019

Verified traveler

While I say everything was good at this hotel, I was much impressed by its Onsen. I loved it especially the outside one.

Leisure Family

6/10

Pleasant

07 Dec 2018

Lim

There are only 3 disable car park at the hotel. The hotel car park is located 50 metres away and to walk there is dangerous and very dark at night.

Family

10/10

Exceptional

23 Nov 2018

Juan

Definitely going back, loved the open air onsen (there is also a large indoors onsen). Dinner and breakfast excellent. Definitely got our money's worth. The room was spacious and the hotel manager Abe was super accommodating and welcoming. Highly recommend this place if you want a relaxing place. And do yourself a favor and spend more than one night. :0)

8/10

Excellent

10 Nov 2018

Fung MIng Cecilia

There is no WiFi in the rooms, only in lobby which is undesirable.

Family

10/10

Exceptional

08 Oct 2018

Roger

Wonderful getaway from the big city

My wife and I stayed for here for our honeymoon. Hot springs were wonderful. Room was traditional and comfortable. We really appreciated the tea room where we were able to sip matcha while overlooking the nearby forests in the morning. There are not very many food options nearby and the ones that are available are down the hill and not open late. The breakfast buffet was well worth the pay as there are many options including western and Japanese style foods. Staff spoke English and were very accommodating. There was also a shuttle that cost 100 yen that drives you down to the nearby town. Would stay here again in the future.

Partner

6/10

Pleasant

11 Sep 2018

Verified traveler

Not clean enough. A Big fly inside the room. The location is a little far from the station.

6/10

Pleasant

02 Sep 2018

Chin Jau

Outdoor onsen.

Unless one is travel savvy and smart enough to ask the assistance of the many English speaking tourist information easily available services...location can be a tad difficult to locate. The local was most helpful too. The initial receptionist was not proficient in English but nothing communicative gestures cannot solve. Best to stay with full lodging as the convenient stores are not nearby unless you either use the Hakone pass for the bus ride into town center or the ¥100 shuttle services...possibly going in both direction & pending direction. The hotel onsen are decent but Hakone in a whole have a lot of places to visit and can be exhausting. It’s a mid size Ryokan and westerner not use to low placing furnitures or (if not full board) self made futon beds. We paid surcharge for breakfast and it was somewhat delicious, especially the Japanese menu items. Overall satisfy, but we did opt for the cheapest option? Special thank you to Aiyu-san for indulging us with communicating well with us in English. Arigato gozaimasu.

Partner

8/10

Excellent

03 Jul 2018

Verified traveler

Quiet and Comfortable Japanese style Hotel

Hakone Hotel is up on the mountain, need to take about 10-15 minutes bus to arrive. Hotel is a little bit old but comfortable. Staffs are friendly and helpful. Breakfast and dinner have not much choice but overall is good. Have a pleasant stay.

Partner

8/10

Excellent

16 Apr 2018

Michael

Great breakfast, not tattoo friendly onsen

Comfy stay at a modern ryokan with a great breakfast. The hotel sits above the main city street, so be prepared to hike a steep hill (or rely on a ¥100 shuttle). I was disappointed that the ryokan’s onsen didn’t allow tattoos, but I snuck in anyway.

Family

8/10

Excellent

06 Dec 2016

Kevin

Good for relaxing and great food

Great relaxing experience. Food was amazing.

Family

4/10

Poor

29 Nov 2016

Allen

Not a good hotel to stay

The staff there do not speak English at all so I cannot express my request and concern to them.
No WIFI in the room! Expedia advertises as Free-Wifi Internet, is this a lie?
No Towel for the shower - this is absolutely not okay.
No Towel for the hot spring but they still charge you for resort fee (aka hot spa) at checkout, what a bargain to them, good strategy to fool customers.
I pay so much for such horrible experience.

8/10

Excellent

23 Sep 2016

livt

It was typhoon season and due to road closures, we had a long drive to the hotel.
We arrived at the hotel slightly wet and cold- thankfully checked in was seamless as our bookings were already printed out beforehand- we were in our room within 10 mins.
Although the place looks old and quiet, but as we began to notice, there are many locals here for a short getaways.
The onsen were also clean enough for us to dip in.

Partner

10/10

Exceptional

08 Apr 2016

Verified traveler

A little old but comfortable.
Staffs are friendly.

10/10

Exceptional

15 Oct 2015

Kristopher

Beautiful Japanese hotel

This was an awesome experience. My girlfriend and I stayed there for just one night but I wish we would have stayed longer. Very friendly service, great meals, highly recommended!

Partner

8/10

Excellent

11 Oct 2015

Verified traveler

nice experience in a Japanese style room!

overall very great experience, especially for the onsei.

Partner

10/10

Exceptional

13 Sep 2015

Matthew

Relax and unwind

Stayed here for 1 night. Was a memorable stay because service and charm of this ryokan was top notch. Onsen was relaxing as the men's side had 4 baths inside and 2 outside overlooking a beautiful waterfall. Breakfast and dinner served were really good traditional Japanese cuisine (miso soup, fresh fish, lean cuts of meats, tempura, etc.). Location is isolated and a bit far from train station (For foreigners using their JR Rail Pass, Odwara is the closest JR station). As a recommendation, coming from any train station, I suggest taking a taxi cab. From Odwara station, taxi took about 20 minutes and cost around 3000 yen ($25 USD, at the time of this review). The hotel is located on a hill, which is not good if you are carrying a lot of luggage. Overall, I would come back to relax and take in a traditional ryokan and onsen.

Family

6/10

Pleasant

29 May 2015

Norman

It's a getaway in every way

If you're using public transportation, be aware that if you're carrying luggage that the walk to the hotel from the metro is mostly uphill. They were nice enough to give me a towel Yoon arrival.

It's probably due to my age, but I found the Japanese style rooms to be get uncomfortable very quickly from sitting on the floor.

Spent a decent amount of time trying to figure out how the air conditioner worked, but once I did I left it on throughout.

I ordered the dinner and breakfast work the room and felt it was worth it. My dinner was ready for me upon arrival and when I went back to my room, discovered that they had setup my futon as well. Breakfast was an all you can eat buffet and quite varied and delicious.

The onsen was very nice.

8/10

Excellent

19 Apr 2015

Nicholas

Good Value

The hotel was a bit hard to find but once we found it, it was an excellent experience for my friends and I. The breakfast and dinner buffets surpassed my expectations. It was my first time at an onsen but it was straightforward and I really enjoyed it.

Family

8/10

Excellent

27 Feb 2026

ゆりえ

家族で泊まったのですが、マットレスが分厚くて良かったです。
お風呂も広くて、食事も豪華で

6/10

Pleasant

22 Jan 2026

takeshi

朝食は種類が豊富で良かった。

8/10

Excellent

27 Dec 2025

ゆう

入口外観やフロントはとても綺麗でしたが、部屋は歴史を感じるシミなどがあります。ですが、気にしない方は気にしないかも。

料理は朝も夕もバイキングでしたが、どれも美味しくて食事に関しては満足です。

ソフトドリンクが24時間飲み放題なのは嬉しいです。アルコールなら21時まで飲み放題。種類も豊富で酒好きには嬉しい。

お風呂は熱めのお湯でしたが個人的には好みの熱さでした。

おしゃれなキラキラホテルを期待するとガッカリするかも知れませんが、部屋は寝るだけと割り切れるのであればコスパの良いホテルです。

スタッフの対応も丁寧で良かったです。

Leisure Family_with_children

4/10

Poor

05 Dec 2025

kazuhiro

チェックインの時の説明があまりなかったので、色々と困りました。食事も冷めてしまっていてイマイチでした
レストランの接客は良かったですがフロントの方はあまり感じが良くなかったです

Friends_and_family Family

8/10

Excellent

05 Dec 2025

フミアキ

子どもたちが楽しめるサービスが多くてよかった。

Leisure Family_with_children

4/10

Poor

12 Jun 2025

Yoshimitsu

布団自分で敷く　カバーをかける布団の毛髪が付着···う～む

Leisure Family

10/10

Exceptional

06 Jun 2025

HUAMEI

难忘的旅行，非常好的服务

Friends_and_family Friends

8/10

Excellent

05 Jun 2025

Marco

Die Unterkunft liegt etwas abgelegen. Sehr spezielle Zimmer, typisch Japanisch was cool war. Z.t könnten Fugen etc erneuert werden, sehen nicht mehr hübsch aus.

Leisure Partner

10/10

Exceptional

19 Apr 2025

JONGHYEOK

하코네유모토역 근처에서 가성비 있게 료칸을 즐길 수 있는 좋은 호텔입니다. 하지만 노천탕은 개방되어있지 않아 사용해보지 못해서 정말 아쉬웠어요. 저녁식사와 아침식사 모두 만족스러웠지만 저녁식사가 가격을 생각하면 아쉽게 느껴졌습니다. 그리고 호텔까지 갈 수 있는 셔틀버스에 대해 미리 알려준다면 정말 좋을 것 같습니다. 첫날 20분 넘게 걸어가니 많이 힘들었거든요. 아쉬운 부분도 있었지만 정말 깨끗하고 위치도 좋아 숙소에서 좋은 경치를 볼 수 있는 숙소였습니다.

Self

6/10

Pleasant

09 Mar 2025

Mariko

ソフトバンク、アルコール(時間制限有り)、スナックなど食べ放題なのは嬉しかった。
男性の露天風呂が閉鎖で残念。
朝食時外の工事の音がうるさい。
部屋も古く、障子や襖の建て付けが悪い。

Friends_and_family Family

6/10

Pleasant

28 Nov 2024

RIE

牛なべ右近に行きたかったので近くて良かった。川の音が聞こえるのが癒された。
温泉のお湯がとても良かった。
施設は古いので期待はできない。

4/10

Poor

17 Aug 2024

hiroyuki

布団は自分でひくわ、マットレスシミだらけ、バイキングメニュー少なく、補充されない

Leisure Family_with_children

6/10

Pleasant

03 Aug 2024

しげき

コスパ重視の方にはお勧め。
理由
風呂は広い。アルコール含めドリンクバー・カラオケ・卓球追加料金無し。子供用のゲームや入浴セット充実。

品質重視の方にはお勧めしない。
理由
設備古い。朝ビュッフェのパン追加無し。露天風呂当日閉鎖。壁薄い。

Leisure Family_with_children

8/10

Excellent

27 Jun 2024

Emina

カラオケ、卓球なで遊具は充実してました。

8/10

Excellent

07 Jun 2024

Haruo

施設の管理がいまいちと思います。窓の外の手すりがさびで汚いこと。サービスやふろはすごくよかった。

Leisure Family

10/10

Exceptional

13 May 2024

beatrice

séjour à Hakone

Hôtel au final un peu éloigné de la gare mais très agréable. Personnel accueillant et aux petits soins. Boissons à volonté et petits encas en fin d'après-midi. Nous avions pris un chambre familiale pour 8 futons. Nous étions 4 donc très à l'aise. 2 pièces ce qui a permis de dormir par 2 dans chaque pièce. Pour 8 ce serait un peu à l'étroit. Nous avons profité de l'osen avec un bain extérieur et 2 intérieur côté femmes. Le restaurant propose des repas sous forme de buffet très variés et de qualité. Nous y avons passé juste une nuit mais pas de regret.

Friends_and_family Family

8/10

Excellent

02 Mar 2024

SHUICHI

良かった

Leisure Family

10/10

Exceptional

24 Feb 2024

Chikako

綺麗な老舗旅館

一人旅で行きました。他のホテルより少しだけ高台にあるので、駅で『歩くと少し遠い』と言われましたが、川沿いを歩いて近道を通れば徒歩圏内です。

ホテルの人は感じが良く、食堂の係の人たちの手際も感じも良く、大げさではないのが私には楽で丁度良かったです。おもてなしの心が伝わりました。

前日に予約したので和室一人でした。
最初は少しドキドキしたけど（笑）、入ってみたら壁もリノベーションされていて綺麗でした。

夜はアルコールが21時まで飲めるサービスが嬉しかった！朝食も美味しかったです。
また行きたいです。

Self

10/10

Exceptional

12 Feb 2024

Hirokazu

レストランでお菓子を沢山いただきました。
カラオケが無料でたのしめました。

Leisure Friends

10/10

Exceptional

17 Dec 2023

YUYUN

広い

Leisure Family_with_children

8/10

Excellent

18 Nov 2023

??

駅から徒歩でホテルまで移動しました。ホテルの公式サイトに徒歩での道順を書いて欲しかったです。
周りには何もありません。ホテルには売店はありませんが、自販機はあります。
ソフトドリンクは24時間飲み放題、アルコール(ビール、ワイン、焼酎、日本酒など)は21時まで飲み放題で、これなら売店もなにも必要ないかなというイメージです。
泊まった部屋はファミリールームで、2部屋和室があり、目の前に国道があるので、車の音が多少気になる程度です。
部屋が古かったり、気になるところはありますが、部屋のトイレや共有スペースはリフォームしてあるので、清潔感もありよかったです。

Leisure Family

4/10

Poor

21 Oct 2023

NORIKO

施設が古い割に値段が、高すぎる

4/10

Poor

08 Oct 2023

シュウコ

売店が休止しており、布団を敷いてくれるサービスもない。

Leisure Family_with_children