Hakone Suimeisou

Hakone Machi, 702 Yumoto, Hakone-machi, Ashigarashimo-gun, Kanag
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100 reviews shown

10/10

Exceptional

23 Jan 2026

Leo

This is by far the best hotel experience we've had in Japan. The Japanese style room was large and well appointed, with thick foam futons. The tatami was clean and in good condition. We also enjoyed the fully stocked minibar.

Onsen facilities are clean and well managed. You can enjoy the sound of the nearby river as you bathe.

The standout feature however is the food. It was fantastic throughout our stay, but on our last night we were given an increible sashimi banquet and waigu steak!

Our servers Fifi-san and Yoko-san took very good care of us during our stay. Thank you for making it a wonderful experience. I would recommend Suimeisou to anybody looking for a Ryokan in Hakone.

Leisure Partner

10/10

Exceptional

12 Jan 2026

cindy

Staff was very helpful. It was wonderful to experience Japanese culture.

Partner

4/10

Poor

05 Nov 2025

STEPHEN

If u don't speak japanese, think twice

Partner

10/10

Exceptional

13 Oct 2025

Clara

Lovely rooms, but the private onsen is the star! Food included was spectacular and the whole experience was lovely.

10/10

Exceptional

28 Sep 2025

Emily

Really enjoyed my stay! Lots to do around the area and the room was clean!

Leisure Partner

10/10

Exceptional

20 Sep 2025

Yinong

Eat, shopping , walking were all very convenient

Leisure

10/10

Exceptional

17 Sep 2025

Shelley

Great ryokan with comfortable tatami and lovely private onsen! You must get the kaiseki dinner and/or breakfast..worth the experience!

Partner

10/10

Exceptional

03 Sep 2025

Areej

If you want to stay in a traditional ryokan in Hakone, this is the place to stay! We had our own private outdoor bath and there is a private onsen you can book on the top floor. The staff is very friendly and went above and beyond. It was my fiancé's birthday and they ordered a cake for him upon my request. When we go back to Hakone, we will definitely be staying here again.

Leisure Partner

8/10

Excellent

02 Sep 2025

Verified traveler

Best for location and accessibility

The location of the ryokan in Hakone-yumoto is very good, within short walking distance from the station and bus terminal. Aids accessibility to key transport nodes to get around Hakone! Only had difficulty finding it at first as it is slightly behind the main shopping street. But in comparison with other ryokans Ive stayed at in Hakone (other areas), I thought the ryokan is less value for money in terms of the customer service at reception, room size and the small private outdoor bath I paid extra for. The facility also looks dated and has only one small lift. But the river view from room is gorgeous and therapeutic!

Self

6/10

Pleasant

11 Aug 2025

Jesiesis

The room is ok but dusty. We like the open air hot tub. It has nice view of the river. The breakfast was great. We also love its location. It is 5 minutes walk from Hakone-Yumoto train and bus station.

Leisure Family

10/10

Exceptional

23 Jul 2025

Egemen

Excellent Onsen experience, especially the bath in the balcony with hot spring water is great. Dinner and breakfast experience are also very nice and local.

Leisure Partner

10/10

Exceptional

07 Jul 2025

Mark

Beautiful traditional Japanese hotel.

Leisure Family

10/10

Exceptional

18 Jun 2025

Jaycika

This ryoukan is located very close to Hakone-Yumoto station, the main station to get to Hakone. Front desk could speak English and it was super easy to check in and check out.

The room had a very fancy and beautiful interior. We had the personal onsen and the view was spectacular. Yukata were also provided in our rooms.

The rooms were full tatami and it was amazing to use it as a tea room before dinner and then sleep on futons after dinner which they set up for us during dinner.

The eating time is around 5-6pm so make sure you don’t show up late and miss out! We had a personal eating room and the selection of food was insanely plentiful and delicious, we were super full after. One of us was vegetarian and they were able to accomodate us perfectly, remember to notify them in advance. An older lady served us and she was very cute and respectful, using translation tool to communicate with us.

We were also provided with breakfast which was equally as superb.

We loved using the outdoors onsen, it was easy to use. The noise is quite loud when on the balcony because of the waterfall outside but it’s very pleasant like white noise. Keep in mind, you can’t see anything at night because it’s dark but in the daytime it’s absolutely mind blowing. Definitely recommend you try this experience at least once.

The toilet (separated from the shower area) had a bit of a funky smell to it, but it was located away from the room so it wasn’t a big issue.

Leisure Partner

10/10

Exceptional

14 Jun 2025

Nancy

Beautiful and quiet property. Lunch and dinner was delicious! Close proximity to everything.

10/10

Exceptional

11 Jun 2025

Kwan Oi

Staffs were very friendly and the Onsen was fantastic!

Leisure Family

10/10

Exceptional

03 Jun 2025

Caleb

5 star!

This was an amazing traditional stay. The service was spectacular and helpful. If you stay here you’re in for a real treat. Everything was amazing.

Friends_and_family Family

10/10

Exceptional

02 Jun 2025

Kinna

Just step from Hakoneyumoto station. I love the Japanese style breakfast and dinner. It was delicious and they served in our room. The staffs are very friendly too.

Leisure Family

4/10

Poor

28 May 2025

Cindy

Service no good, if the bath towel hv to put it back to the room after used it at hot spring.
Check in staff have to gv us information.
No replacement unless we pay for new the towel.
We paid extra for dinner and private room hot springs, but we don’t feel they are doing their service for guests.

Leisure

8/10

Excellent

15 May 2025

Manu

The hotel is conveniently locates closer to the railway station.Everything about the stay was good except for the food. If you don’t eat beef or raw fish then you are in trouble as most of the dishes were raw fish. Also food wasn’t flavorful.

Leisure Family

10/10

Exceptional

14 May 2025

Isabel

the staff was wonderful, most of all the lady who served us souper and breakfast in our room
The place is very well located, minutes from the train station and all the transportatio
The rooms are very nice and is perfect is you want a Japanese experience (prepare to eat a lot)

Leisure

10/10

Exceptional

18 Apr 2025

Misaki

It was amazing!

Leisure Partner

4/10

Poor

12 Apr 2025

Verified traveler

Hakone- be careful where you book

The hotel provides traditional Japanese hospitality. However the service providers who bring the food to the room couldn't say even a single word in English so we weren't able to understand what were we eating. The staff woke us up to breakfast 30 minutes a head of time which was very unprofessional and annoying. We used the private onsen bath but when we asked for more towels they wanted to charge us more. Just hilarious....

Partner

8/10

Excellent

05 Apr 2025

Anita

The property doesn't look very new, but the staff was very nice.

Leisure Family

10/10

Exceptional

07 Mar 2025

Ryan

Beautiful property with amazing amenities

Leisure Partner

10/10

Exceptional

26 Feb 2025

Shang-Wei

Had a great time spending at the property, will definitely revisit for next time.

Leisure Partner

10/10

Exceptional

25 Feb 2025

Mike

Excellent services and great location. We will be back. Thanks

Partner

10/10

Exceptional

23 Feb 2025

Carlos

Great Onsen in Hakone area, very close to train station

Leisure Partner

10/10

Exceptional

10 Jan 2025

Aamer

We had the most incredible stay here while visiting Hakone. The location is ideal: a 2 min walk from the main train station and right on the river. Waking up to the sound/view of the river is just magical. The team working here is incredibly nice, hospitable and accommodating. We did the half board and the food was delicious and varied. We asked for our meals to be vegetarian and we were served the most beautiful kaiseki style spread in our room. A special thank you to Yuki who took care of us during our stay and made us feel welcome and comfortable. She went above & beyond to make sure everything related to our room and meals was nothing short of incredible. Would definitely come back here again without thinking twice.

Leisure Friends

10/10

Exceptional

25 Dec 2024

wai sing

I stay in a Western/Japanese style room for 3 person with private onsen, it is a big room, over all is great, service, location, food...only the bath room drainage, the drain is not very well.almost flooded in the middle of bathing.

Leisure Family

10/10

Exceptional

19 Sep 2024

Wayne

The Ryokan experience was excellent. Our hostess was fantastic.

Leisure Partner

6/10

Pleasant

23 Aug 2024

Liet

The bathroom is smelly with an odour from the plumbing.

Leisure Family_with_children

10/10

Exceptional

22 Aug 2024

Margarita

Leisure Family

10/10

Exceptional

08 Aug 2024

Verified traveler

Amazing!

Our stay was amazing. We loved the traditional Japanese breakfast and the staff in charge of the 5th floor were amazing, especially the gentleman that would set up our room every afternoon. So polite and helpful. My kids loved that there is a little play room near the lobby

Friends_and_family Family

10/10

Exceptional

22 Jul 2024

Cynthia

Hotel with Traditional Ryokan Feel & Amazing Onsen

Our stay in Hakone was amazing. Hotel Suimeisou room was like a traditional ryokan with a tatami mat room with separate toilet room and shower which we really liked. While we were out for dinner, they set up our room for sleeping. The private onsen on the balcony was heavenly! The next morning, the Japanese breakfast was delicious. The hotel was very close to the station with lots of shops and restaurants. We would definitely stay here again.

Friends_and_family Family

10/10

Exceptional

10 Jul 2024

Cong

Booking information doesn’t show meals are included in the booking price. Surprisingly, breakfast and supper are included, which makes the price exceedingly worthwhile. Japanese traditional meals are delivered to our room at the time designated by us. Delicious and fancy. We stayed for 2 nights, so 4 meals in total. Every meal is different. The best hotel we have ever stayed! Highly highly recommended!!!

Leisure Partner

10/10

Exceptional

09 Jun 2024

Lili

This place is absolutely amazing. I will definitely come back.

10/10

Exceptional

06 Jun 2024

Karen

Onsite Japanese breakfast and dinner was amazing; more of an experience than just a meal.

Leisure Family

10/10

Exceptional

02 Jun 2024

Adrian

2 Nights in Hakone Suimeisou

The location is great, near to the train station and accessible to everywhere. It is located in a small alley nearby the main street. Finding it was easy.

Food was good. Love the hotel.

Will stay again if ever I have the chance.

Partner

10/10

Exceptional

19 May 2024

Sarah

Excellent experience. Food was amazing and staff very accommodating

Leisure Family_with_children

10/10

Exceptional

07 May 2024

Evin

Everything was fantastic and staff were very kind

10/10

Exceptional

10 Mar 2024

Shih-Ming

Great Host

Leisure Partner

10/10

Exceptional

07 Mar 2024

Amanda

Located right next to the station. The staff were very friendly and offered to let us keep our luggage there before check-in. The traditional food was also excellent and plentiful

Leisure Partner

10/10

Exceptional

12 Dec 2023

Nadine

Booked a private bath in our room. It was great enjoying an onsen like experience in your own room.

Leisure Partner

8/10

Excellent

08 Dec 2023

Arina

Great location

It was generally a good experience with its location just opp the train station n many eateries except that the pic reflected during the time of booking looked diff fr what I had booked with a much bigger space with sleep area on elevated floor, so was a little disappointed when it looked diff.

10/10

Exceptional

27 Oct 2023

CHOONHEE

Very close from Hakone-Yumoto station. Within 5min walking distance from the station. Staffs are very kind and helpful, Spa was excellent, dinner and breakfast was prepared in my room - very impressive.

Leisure Family

10/10

Exceptional

16 Oct 2023

Csh

The private bath in the room was clean

Leisure Friends

10/10

Exceptional

11 Oct 2023

Rajeev

Great location, and service

10/10

Exceptional

08 Sep 2023

So Wan

The staff nice, polite & professional. Food is good too. Only 5 minutes walk from Hakone Yumoto station.

Leisure Partner

8/10

Excellent

08 Sep 2023

June

It is a very traditional Japanese style hotel, we really enjoy it!

Leisure Family

8/10

Excellent

06 Sep 2023

Poh See

We had a great time at this unique property. Nice view, lovely town.

Leisure

10/10

Exceptional

16 Jul 2023

Kristianne

Highly recommend this property for being extremely convenient to walk to (even with luggage!) from Hakone-Yumoto station. Good transport options to get to other parts of Hakone too. Staff were accommodating and polite. There was a good traditional vibe and opportunities to eat kaiseki meals, yet was not lacking in creature comforts (lifts, aircon all available). Awesome view of the river, and private onsen was very affordable.

Only thing that I might suggest is having greater accessibility for non-Japanese speaking customers to understand and enjoy the traditional Japanese way of staying in a ryokan (e.g. explaining the components of the kaiseki meal, how to wear yukata etc.). Perhaps more signs or translated instructions for staff to hold would help both staff and guests out.

Overall, highly recommend this as an accommodation for Hakone.

Leisure Friends

6/10

Pleasant

15 Jul 2023

HoHoi

Convenient but reception not to friendly.

Leisure Family

10/10

Exceptional

30 May 2023

Verified traveler

餐食美味

體驗良好，整潔便利，餐食美味，令人愉悅

Partner

10/10

Exceptional

25 Nov 2022

KEUNYOUNG

It was a wonderful experience I’ve ever had. The staff is so kind and supportive. Maybe some people could feel their privacy had been invaded due to culture differences during their stay. However, it doesn’t mean that the staff isn’t nice and kind. I am sure that if you acknowledge and embrace the culture differences between your country and Japan, you can fully enjoy a Japanese traditional ryokan and their kindness.

Leisure Family

8/10

Excellent

28 Jan 2021

Verified traveler

It was a very cozy nice place to stay. the outdoor bath was also great.

Leisure Friends

10/10

Exceptional

09 Jan 2020

Verified traveler

Great dinner and breakfast with half board. Booked the room with private open air bath and it was worth it. The view is beautiful with an artificial river. You can listen to the calming sound of the river while you soak in the onsen. Should have spent another night there.

Leisure Partner

8/10

Excellent

27 Oct 2019

Verified traveler

Great location close to the station. in room onsen was great but people could literally see you from across the river.Breakfast and dinner were inclusive but was only average.

Leisure Partner

10/10

Exceptional

25 Oct 2019

Verified traveler

The kaiseki dinner in the room was delicious and ample. Our room was beautiful with a view that faced the river. We also paid for the private bath, which had a great view of the river. We added an in room massage which was relaxing.

Leisure Partner

10/10

Exceptional

04 Jul 2019

Verified traveler

Very nice hotel

Great place. Staffs are very nice and helpful. Private open-air bath is a wonderful experience. Highly recommend!

Family

10/10

Exceptional

05 Jun 2019

Verified traveler

The hospitality and service were above and beyond! Fantastic attendance to care of making me feel at home and bringing my luggage into my room while I was exploring Hakone when I checked in before the room was ready. Highly recommend the tatami-style rooms as the view was spectacular. I had forgotten something of great sentimental value to me in my room hours after I checked out. The host manning the Expedia account was able to message me very promptly and arrange for my item to be mailed to my next hotel in Japan. Thank you!

Leisure Self

10/10

Exceptional

06 Mar 2019

Mandy

Great hospitality. Beautiful private onsens.

Smaller size rooms.

Leisure Partner

8/10

Excellent

30 Jan 2019

Verified traveler

I like it having classic Japanese room. The room is of decent size. The facilties are a bit old. Most staff there can not speak English, so to understand the instructions on how to eat Japanese food can be challenging.

Leisure Partner

10/10

Exceptional

13 Dec 2018

Shi Hong

Worth the money paid!

Hakone Suimeisou is located just a 3-min walk from Hakone-Yumoto station. The room we stayed in was very clean and large. Much to our surprise, our hostess explained everything about a ryokan stay to us in English. There are public and private onsens on the top floor which you have access to, although you need to pay 2000 yen to book a 50-min dip in the private onsen. We found the dinner and breakfast provided to be very satisfying. Overall, good value for the price!

Partner

10/10

Exceptional

11 Nov 2018

Stephen

Hakone Suimeisou is located very close to the train station. The staff is very friendly and helpful. The rooms were very spacious.

We were treated to a very traditional Japanese Inn experience. We booked the private onsen and it was very clean and the was just at the right temperature.

10/10

Exceptional

08 May 2018

Grace

Lovely stay

Friendly and helpful service. Clean room, indoor and outdoor public baths for onsen experience. Tasty and generous portions of dinner and breakfast. Very convenient location. Lovely view from our room.

Friends

10/10

Exceptional

18 Feb 2018

Verified traveler

Comfy hotel with good location

Close to train station. A traditional hotel with excellent service. Room is clean and comfy, staff are nice.

10/10

Exceptional

27 Dec 2017

Verified traveler

Will recommend

Very nice hotel and convenient. Nice onsen

10/10

Exceptional

14 Sep 2017

Verified traveler

amazing experience

By far the best place we've stayed at during our trip. The breakfast and dinner was in a private traditional room across from our room which was an amazing experience.

Partner

10/10

Exceptional

12 Sep 2017

Valerie

Beautiful scenery and 5min walk to the trains

This place was way above our expectations! The room is immaculately beautiful. The view of the lake by balcony was gorgeous and pleasing. We felt instantly relaxing the moment we stepped into our room.

The staff were super nice and friendly and made sure our stay was as comfortable as possible. The kaiseki meals were delicious and made beautifully. Every detail was amazing. Could not have asked for anymore.

The private and public hot spring baths in our room and in the ryokan were amazing. Beautiful views throughout. We loved it so much we didn't want to leave. This place is a must if you want authentic Japanese hot springs ryokan experience. HIGHLY RECOMMEND this place! You won't be disappointed.

Location is amazing. Just less than one minute walk out and you're greeted by tons of local snacks and stores. Train station is literally less than 5mins walk, which gets you to everywhere in Hakone needed.

10/10

Exceptional

13 Jul 2017

Japan Traveler

Best quintessential ryokan hotel experience!

Super convenient location: from the Hakone Yumoto train station walk across the skybridge, down the stairs and around the corner it will be at the end of a tiny short street. Lots of interesting and terrific shopping and restaurants. Direct train from Shinjuku station on the Odakyu \"romance car\". Then enjoy the \"Hakone Free Pass\" from the same station.

Amazing staff: English speaking, very friendly and helpful. Went out of their way to bring child-size yukata and slippers for our kids and a large size yukata and slippers for spouse.

Phenomenal accommodations: high quality, extremely clean, beautiful and peaceful. Everything you'd want for a quintessential Japanese ryokan hotel experience. We booked the room with a private bath. There's nothing that can beat soaking in a tub on your own private open-air veranda, listening to the river water running while sipping green tea and tasting sweets that they've so generously brought as a snack. We also enjoyed the two wonderful onsen baths that were available to all guests.

To-die-for breakfast and dinner: the meals could rival some of the best Michelin star restaurants. Fresh, unique, with also superb traditional dishes. Not to mention we were stuffed full!

10/10

Exceptional

09 Jul 2017

Best experience in my Japan trip

Love the location. So close to the train station yet quiet enough by the river. Enjoying Onsen in my private balcony facing the river and mountain was the most amazing experience I have had. I must return when I retur to Japan again.

8/10

Excellent

25 Jun 2017

Kan Fung

Near to the station

Great location, Near to the station and the onsen street!
The room is too tight for 4 ppl! The private onsen is small too.... small for 2 ppl!
The staffs r good n the room is clean n tidy~

Family

6/10

Pleasant

18 Jun 2017

Verified traveler

The private onsen tub was very nice, but that was it. We booked for a traditional Japanese style room where you sleep on a thin futon on the floor as we wanted to experience the Japanese culture. However, it was extremely uncomfortable and we could hardly sleep and got sore all over our body from it! We knew it wouldn't be as comfortable as a regular bed with a mattress and we understood it was gonna be something different than what we used to. However, what we found very unacceptable was my husband is 5'11\" and their blanket wasn't long enough to keep his body and feet warm, so we asked for an extra blanket, but they told us they would have to charge us almost 300 yen for that. That was simply discrimination towards taller people. And the fact is that many people coming from other countries are taller and that short blanket just wouldn't keep people warm! Also, after the first night (not able to sleep and was cold sleeping on a piece of thin futon on the floor), we tried to ask the staff to give us an extra futon to make it softer on our backs, but they asked for 2100 yen for that. We were so turned off by the whole sleeping arrangement and the fact that they were extremely unaccommodating and just trying to make money from anything possible unreasonably! I'd say for the amount of money we paid for our stay, this was not worth it at all. We won't recommend this hotel to people unless you want to pay a lot more for a western style room so you can get some normal sleep at nigh

Partner

8/10

Excellent

05 Jun 2017

Patrick

Good location and value

Booked 1 night and stayed at a traditional room with private hot spring tub. Hotel is very close to JR station (5 mins walk). Front desk and staffs were very friendly. We were able to leave luggage at hotel on both check-in and check-out dates. Room size was big enough for a family of four and both dinner and breakfast were very nice. Very reasonable priced.

Family

8/10

Excellent

28 May 2017

Verified traveler

Good Hotel

Enjoy the japanese-style room and the onsen very much.

10/10

Exceptional

24 May 2017

Kenneth

Great deal!!!

Amazing! Got the room with private open air onsen, just spectacular. The room was spacious and clean. Went to private dining room for dinner. Kaiseki meal was ok, not the best but you get that traditional Japanese flair to it. Reserved private open air onsen for 2000 yen. Great stay!!!

Partner

8/10

Excellent

20 May 2017

Jennifer

Good location, nice staff, lovely view

We stayed one night, enjoyed the short walk from the train and having the private onsen on the balcony with the river view. And the room was in great condition. Didn't do the dinner but the breakfast was decent. There aren't a ton of dinner options (things close early) but there's an izakaya a couple streets up that hit the spot.

Partner

10/10

Exceptional

19 May 2017

Verified traveler

Beautiful traditional hotel, lovely

Chose that hotel to experience the Japanese style hotel, booked the hotel with open air bath, facing river, very lovely

10/10

Exceptional

19 Apr 2017

Aazina

You just don't want to leave!

Amazing! We had a private onsen on our balcony and the room was huge and comfortable. We opted for the package with breakfast and dinner and it was amazingly delicious. The place is conveniently located a mere roughly 150m away from the train station.

Partner

10/10

Exceptional

01 Mar 2017

Verified traveler

Open air bath

A new renovation room with a great open air bath. Dinner and breakfast were wonderful too.

Partner

8/10

Excellent

20 Dec 2016

Excellent location and hot spring, staff are helpful. Food is not as great as imagined.

10/10

Exceptional

27 Nov 2016

Valeria

Convenient to get to and from, very authentic

We had a great stay in this ryokan. It's very close to the main train station so easy to get to and from. The service was great, we especially enjoyed team private bathtub with hot springs water. A really great authentic experience.

Family

8/10

Excellent

22 Oct 2016

monique

Traditional experience in ryokan location amazing

Had a good night in this ryokan. The location wAs amazing as we didn't want to deal with shuffles and luggage ect that some of the other ryokans offer. We had a room with the private onsen and I recommend absolutely paying the extra money for this. Sitting on the balcony listening to the river in the private bath was beautiful. It was fun with the traditional clothing and shoes, but just untraditional enough to have a private bathroom and toilet and not have to share.

Te breakfast was not for me, as even though I consider myself adventurous, I don't do well with fish and that kind of thing in the morning. That's just me and my western palette. It was very nicely laid out in a private dining room though. we elected not to do the dinner in room, preferring to spend some time out of the ryokan, and had a lovely soba noodle meal down the road.

Overall I recommend !!!! Can't beat the location and the private bath.

Partner

8/10

Excellent

19 Oct 2016

York

Decent experience

In all fairness the experience was only decent. Age of the hotel is showing, and the quality of food is also just decent. The best part of the hotel stay would be its location, which is a quick 2-minute walk from the train station and next to the river.

10/10

Exceptional

22 Aug 2016

David

Awesome Japanese experience.

Private dinner was best dining experience I have had.
Breakfast was an experience but as you would expects, very Japanese. Still awesome but sometimes you need toast and corn flakes available.

Partner

10/10

Exceptional

25 Jul 2016

Dr Dennis Hock Beng

A uniquely Japanese experience in a traditio hotel

A peaceful and beautiful surroundings with amazing views from hotel room.
The open air ryokan was fantastic.
The Japanese breakfast and dinner was an amazing experience

Family

8/10

Excellent

08 Apr 2016

Dennis

Very good

To be able to experience the Japanese culture living in a room & having breakfast & dinner.it were .

Partner

6/10

Pleasant

12 Mar 2016

Glenn

My first dani / ticks / bed bugs encounter ever ..

Unfortunately my wife and I had a bad nights stay. We were visited by the \"locals\" called Dani which basically means Tatami bugs / ticks. Fortunately the dani's spared my wife and decided to make me their meal for the night. I have probably 20 over bites when I last checked. This was closed to midnight when we complained to the night manager. He moved us to a new room and I decided to research on the dani's before calling a night to make sure there were no issues in the new room. The tip was to look at your sheets and check for multiple black spots which I recalled that the first room had. Easier on white sheets and if there are a few black spots / dots, best to be alert for the first sign of any itches. Finally got to bed by 2am and was woken up for the scheduled breakfast in the room at 7.30am. Was hoping the hotel made an exception and delayed the breakfast to later given the ordeal we went through. The hotel manager was very apologetic about the entire dani incident. They gave us a discount on the stay and a gift box at check out. The hotel has most amenities you would require. During our stay, there were renovations to the women's onsen so all had to use the man's public onsen based on timings. It's been 5-6 days since the bites and it still itches! For those thinking of staying in this hotel, please note that this was probably just a bad luck on our end as the new room had no issues. I hope the hotel management reads this and start to work out a new cleaning process.

Partner

10/10

Exceptional

18 Feb 2016

Verified traveler

A traditional Japanese hotel

This is a traditional Japanese hotel so the room is spacious and you need to sleep on a “tatami” (the bed is on the floor). The BF is also in the traditional JP style, you may enjoy a whole fish, steamed rice, miso soup and tofu and you need to sit on the floor to eat your breakfast. The BF room is next to the lift and you need to confirm the time for your BF (7:30 or 8:00) with the front desk so your BF will be prepared on time in the morning. I booked this hotel because it is very close to Hakone Train Station and the bus terminal. Also, the famous shopping street is in front of this hotel so I think it is very convenient for everything. You can request the hotel to arrange your dinner but you must return to the hotel on time for your dinner. The hotel provides public onsens but there are 2 separate time slots for men and women. Meanwhile, there are 3 rooms with private onsens and it costs 2000 yen per room for 50 mins. One important thing, I really want to remind all guests that there is a small chair, a bowl and a shower/tap in the private open onsen (half outdoor hotspring), so you need to take a bath one by one before you jump into the onsen and please respect other customers' rights and don’t let your kids keep crying and shouting while others are trying to relax. Even adults should keep their voices down.

Partner

6/10

Pleasant

14 Dec 2015

Serene

When we book this hotel, it was shown that the room can accommodate 4 pax but
during check-in the hotel staff insist that we have to pay extra $ for the other 2 pax and the charge was not cheap. The information was really very misleading ...

Family

10/10

Exceptional

13 Nov 2015

Andrew

Fabulous traditional experience

Stayed with my wife and my parents in a four person traditional room and had a fabulous time! We were blown away by the traditional dinner, and while the traditional breakfast wasn't quite our cup of tea, it was a wonderful experience all the same. The baths up on the top floor were a beautiful and soothing experience too. The location was excellent, and they were more than happy to look after our bags upon arriving early, and departing after the checkout time.

Family

10/10

Exceptional

28 Oct 2015

Long

Warm and nice

Verry good

Family

8/10

Excellent

14 Oct 2015

Verified traveler

A wonderful stay

We had a wonderful stay at hakone suimeisou. It is just about 2-3 minutes walking distance from Hakone Yumoto station. We booked the private spa for additional costs and it was totally worth it! Would totally stay again should I make another visit here.

Partner

10/10

Exceptional

26 Jul 2015

Rudy

What an experience!!

Everything about this hotel is excellent. Staff were very friendly. I would definitely come again

Family

6/10

Pleasant

04 Jul 2015

todfany

Good location and clean

Pro - Clean hotel and close to the train station. Con- food was terrible - if you fancy a cold meal with 80% pickles, you may go!
Onsen are so so...

8/10

Excellent

09 Mar 2015

Wai Yin

Great starting point to explore Hakone

Good location; good service; food OK, not outstanding; onsen OK.

Family

8/10

Excellent

21 Dec 2014

Great location

Great location. Only 5 mins walk from Hakone Yumoto main station. Dinner was excellent!
Breakfast was a little too early and heavy for me & my hubby though. Was waken up at 7.30 to clear the futon and make way for breakfast. I think we were only given half and hour to eat. I was still eating when they came back to clear the utensils. Given the heavy meal, I wished I had more time to enjoy the beautiful breakfast at my own pace and a longer sleep since it should be a relaxing holiday.....

8/10

Excellent

25 Sep 2014

Verified traveler

Great location and food in ryokan

The hotel itself was rather old including the lobby and rooms. The rooms had a distinct musky smell to it however the view of the river made it worthwhile. The futons were comfortable to sleep in and food was the highlight of the stay -got to try a lot of stuff which the lady tried explaining in english but most of the time couldn't. We didn't make use of the onsen but got charged bath tax which was compulsory to pay. Location wise -it's close of the station and all the shops and restaurants. Overall a good experience but I'm glad we only did one night as I like less structured days and my privacy which we didn't have as there were set times for breakfast and dinner and when the futons would be set up or put away in the room.

10/10

Exceptional

15 Sep 2014

steph

Great Place for Hakone

Very nice traditional japanese hotel, excellent service, great food, just few steps from the station, the room is not very big but enough for two person.

Partner

10/10

Exceptional

06 Nov 2025

Theresa

Einmaliges Erlebnis in einer traditionellen Unterkunft. Alle sind sehr freundlich und überaus hilfsbereit. Das Zimmer ist schön, der Ausblick auf den Fluss wundervoll und das Onsen ganz besonders schön.

Leisure Partner