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Hakone Suimeisou
Kanagawa · Japan
702 Yumoto, Hakone-machi, Ashigarashimo-gun, KanagView location
9.0/10Excellent375 Reviews
Cleanliness9.0/10 9.0
Service9.2/10 9.2
Comfort9.0/10 9.0
Condition8.8/10 8.8
Location9.6/10 9.6
Neighborhood9.2/10 9.2
Amenities9.0/10 9.0
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Hakone Suimeisou
Hakone Suimeiso stands by a limpid stream, Haya River. About 3 minutes on foot from Hakone Yumoto Station of Odakyu Line, the hotel is conveniently located for sightseeing around Hakone. We offer personal service with traditional Japanese hotels' hospitality.
For your meal, Japanese pot cuisine and fresh fish cuisine are mainly served. The public bath on the top (6th) floor has a fine view.
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Located in Hakone (Yumoto), Hakone Suimeisou is steps from Hakone Hot Springs and a 4-minute drive from Tenzan Onsen. This ryokan is 9.9 mi (16 km) from Lake Ashi and 5.6 mi (9 km) from Hakone Kowakien Yunessun.
Make yourself at home in one of the 31 air-conditioned rooms featuring refrigerators and flat-screen televisions. Complimentary wireless internet access is available to keep you connected. Private bathrooms with shower/tub combinations feature hair dryers and slippers. Conveniences include phones, as well as safes and electric kettles.
Featured amenities include complimentary newspapers in the lobby, a 24-hour front desk, and luggage storage. Free self parking is available onsite.
Popular amenities
Free WiFi
Parking available
Concierge
Entertainment
Smoking areas
Check-in and check-out
Check-in from
2:00 PM
Check-in until
6:00 PM
Check-out until
11:00 AM
Minimum check-in age
18
Hotel policies
No rollaway/extra beds available
No cribs (infant beds) available
Unicode Support true
Professional property host/manager
Pets not allowed
Service animals are allowed
Service animals are exempt from fees/restrictions
Important information
-
Property Alerts
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.
We have included all charges provided to us by the property.
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You need to know
- Reservations are required for private bath/onsen. Reservations can be made by contacting the ryokan prior to arrival, using the contact information on the booking confirmation.
- The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
- Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.
-
Special Instructions
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- Guests must contact this property in advance to reserve access to the public bathing facility
- This property accepts credit cards; cash is not accepted
- Safety features at this property include a fire extinguisher
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
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Minimal age
18
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Spoken Language
Japanese
English
Nearby attractions
Hakone Hot Springs
0.1 km / 0.1 mi
Hakone Toy Museum
0.3 km / 0.2 mi
Tamadare Falls
1 km / 0.6 mi
Tenzan Onsen
2 km / 1.3 mi
Kanagawa Prefectural Museum of Natural History
2.2 km / 1.4 mi
Fuji-Hakone-Izu National Park
3 km / 1.8 mi
Odawara Fishing Port
5 km / 3.1 mi
Odawara Castle Park
5.3 km / 3.3 mi
Odawara Castle
5.5 km / 3.4 mi
Odawara Wanpaku Land
6 km / 3.8 mi
Chisuji Falls
8.3 km / 5.1 mi
Hakone Open Air Museum
8.5 km / 5.3 mi
Odawara Hayakawa Gyoson
8.6 km / 5.4 mi
Hakone Gora Park
8.6 km / 5.4 mi
Okada Museum of Art
8.7 km / 5.4 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Total number of rooms: 31
- hotel
- Wheelchair-accessible
- Car parkExtra charge
- 24-hour reception
- Check-in hour
- Check-out hour
- Mobile phone coverage
- Wi-fiExtra charge
- Room serviceExtra charge
- 24-hour securityExtra charge
- Air conditioning in public areas
Show 21 more facilities & services
- Hotel safeExtra charge
- Lift access
- Shop
- Terrace
- Newspapers
- Luggage room
- Towels and bed linenExtra charge
- Bar
- Smoking areaExtra charge
- Conference room
- Meeting room
- Children playgroundExtra charge
- Kids’ clubExtra charge
- NightclubExtra charge
- SaunaExtra charge
- Steam bathExtra charge
- Hot tubExtra charge
- MassageExtra charge
- Spa treatmentsExtra charge
- Spa centreExtra charge
- Table tennisExtra charge
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
HB
Half Board
Usually includes breakfast and one additional meal.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
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TWIN NON SMOKINGTWIN • NON SMOKINGTWN.NM
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- TWIN
- View / characteristic
- NON SMOKING
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHakone Suimeisou
TWIN NON SMOKING
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- TWIN
- View / characteristic
- NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room code: TWN.NM
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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Room RUN OF HOUSERoom • RUN OF HOUSEROO.RO
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- RUN OF HOUSE
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHakone Suimeisou
Room RUN OF HOUSE
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- RUN OF HOUSE
Adult and child limits apply within the room's total guest limit.
Room code: ROO.RO
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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Room STANDARDRoom • STANDARDROO.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHakone Suimeisou
Room STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: ROO.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE STANDARDDOUBLE • STANDARDDBL.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHakone Suimeisou
DOUBLE STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: DBL.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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Room CAPACITY 4Room • CAPACITY 4ROO.C4
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- CAPACITY 4
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHakone Suimeisou
Room CAPACITY 4
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- CAPACITY 4
Adult and child limits apply within the room's total guest limit.
Room code: ROO.C4
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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Room JAPANESE ROOM NON SMOKINGRoom • JAPANESE ROOM NON SMOKINGROO.JE-NM
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- JAPANESE ROOM NON SMOKING
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHakone Suimeisou
Room JAPANESE ROOM NON SMOKING
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- JAPANESE ROOM NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room code: ROO.JE-NM
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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Room JAPANESE ROOMRoom • JAPANESE ROOMROO.JE
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- JAPANESE ROOM
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHakone Suimeisou
Room JAPANESE ROOM
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- JAPANESE ROOM
Adult and child limits apply within the room's total guest limit.
Room code: ROO.JE
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
TWIN STANDARDTWIN • STANDARDTWN.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- TWIN
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHakone Suimeisou
TWIN STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- TWIN
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: TWN.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Room NON SMOKINGRoom • NON SMOKINGROO.NM
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- NON SMOKING
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHakone Suimeisou
Room NON SMOKING
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room code: ROO.NM
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Hakone Suimeisou
100
reviews shown
Chester
Yuki-san was so helpful!
Even though she knows very little English, she still tries to give us gentle reminders about the food i.e. there's a small shell on the prawn.
Even though she knows very little English, she still tries to give us gentle reminders about the food i.e. there's a small shell on the prawn.
Kyle
What an amazing experience. After a 10 hour flight and a 3 hour train ride all I wanted was a soak in the onsen and a comfy night sleep. It delivered on that and more. It was close to the train station, easy check-in, friendly staff, and the onsen was completely empty; all to myself after all that travel. In the morning they served me a multi-course breakfast. It put American “free continental breakfast” to shame. Next time I’ll spend more than one night here.
Leo
This is by far the best hotel experience we've had in Japan. The Japanese style room was large and well appointed, with thick foam futons. The tatami was clean and in good condition. We also enjoyed the fully stocked minibar.
Onsen facilities are clean and well managed. You can enjoy the sound of the nearby river as you bathe.
The standout feature however is the food. It was fantastic throughout our stay, but on our last night we were given an increible sashimi banquet and waigu steak!
Our servers Fifi-san and Yoko-san took very good care of us during our stay. Thank you for making it a wonderful experience. I would recommend Suimeisou to anybody looking for a Ryokan in Hakone.
Onsen facilities are clean and well managed. You can enjoy the sound of the nearby river as you bathe.
The standout feature however is the food. It was fantastic throughout our stay, but on our last night we were given an increible sashimi banquet and waigu steak!
Our servers Fifi-san and Yoko-san took very good care of us during our stay. Thank you for making it a wonderful experience. I would recommend Suimeisou to anybody looking for a Ryokan in Hakone.
cindy
Staff was very helpful. It was wonderful to experience Japanese culture.
STEPHEN
If u don't speak japanese, think twice
Clara
Lovely rooms, but the private onsen is the star! Food included was spectacular and the whole experience was lovely.
Emily
Really enjoyed my stay! Lots to do around the area and the room was clean!
Yinong
Eat, shopping , walking were all very convenient
Shelley
Great ryokan with comfortable tatami and lovely private onsen! You must get the kaiseki dinner and/or breakfast..worth the experience!
Areej
If you want to stay in a traditional ryokan in Hakone, this is the place to stay! We had our own private outdoor bath and there is a private onsen you can book on the top floor. The staff is very friendly and went above and beyond. It was my fiancé's birthday and they ordered a cake for him upon my request. When we go back to Hakone, we will definitely be staying here again.
Verified traveler
Best for location and accessibility
The location of the ryokan in Hakone-yumoto is very good, within short walking distance from the station and bus terminal. Aids accessibility to key transport nodes to get around Hakone! Only had difficulty finding it at first as it is slightly behind the main shopping street. But in comparison with other ryokans Ive stayed at in Hakone (other areas), I thought the ryokan is less value for money in terms of the customer service at reception, room size and the small private outdoor bath I paid extra for. The facility also looks dated and has only one small lift. But the river view from room is gorgeous and therapeutic!
Jesiesis
The room is ok but dusty. We like the open air hot tub. It has nice view of the river. The breakfast was great. We also love its location. It is 5 minutes walk from Hakone-Yumoto train and bus station.
Egemen
Excellent Onsen experience, especially the bath in the balcony with hot spring water is great. Dinner and breakfast experience are also very nice and local.
Mark
Beautiful traditional Japanese hotel.
Jaycika
This ryoukan is located very close to Hakone-Yumoto station, the main station to get to Hakone. Front desk could speak English and it was super easy to check in and check out.
The room had a very fancy and beautiful interior. We had the personal onsen and the view was spectacular. Yukata were also provided in our rooms.
The rooms were full tatami and it was amazing to use it as a tea room before dinner and then sleep on futons after dinner which they set up for us during dinner.
The eating time is around 5-6pm so make sure you don’t show up late and miss out! We had a personal eating room and the selection of food was insanely plentiful and delicious, we were super full after. One of us was vegetarian and they were able to accomodate us perfectly, remember to notify them in advance. An older lady served us and she was very cute and respectful, using translation tool to communicate with us.
We were also provided with breakfast which was equally as superb.
We loved using the outdoors onsen, it was easy to use. The noise is quite loud when on the balcony because of the waterfall outside but it’s very pleasant like white noise. Keep in mind, you can’t see anything at night because it’s dark but in the daytime it’s absolutely mind blowing. Definitely recommend you try this experience at least once.
The toilet (separated from the shower area) had a bit of a funky smell to it, but it was located away from the room so it wasn’t a big issue.
The room had a very fancy and beautiful interior. We had the personal onsen and the view was spectacular. Yukata were also provided in our rooms.
The rooms were full tatami and it was amazing to use it as a tea room before dinner and then sleep on futons after dinner which they set up for us during dinner.
The eating time is around 5-6pm so make sure you don’t show up late and miss out! We had a personal eating room and the selection of food was insanely plentiful and delicious, we were super full after. One of us was vegetarian and they were able to accomodate us perfectly, remember to notify them in advance. An older lady served us and she was very cute and respectful, using translation tool to communicate with us.
We were also provided with breakfast which was equally as superb.
We loved using the outdoors onsen, it was easy to use. The noise is quite loud when on the balcony because of the waterfall outside but it’s very pleasant like white noise. Keep in mind, you can’t see anything at night because it’s dark but in the daytime it’s absolutely mind blowing. Definitely recommend you try this experience at least once.
The toilet (separated from the shower area) had a bit of a funky smell to it, but it was located away from the room so it wasn’t a big issue.
Nancy
Beautiful and quiet property. Lunch and dinner was delicious! Close proximity to everything.
Kwan Oi
Staffs were very friendly and the Onsen was fantastic!
Caleb
5 star!
This was an amazing traditional stay. The service was spectacular and helpful. If you stay here you’re in for a real treat. Everything was amazing.
Kinna
Just step from Hakoneyumoto station. I love the Japanese style breakfast and dinner. It was delicious and they served in our room. The staffs are very friendly too.
Cindy
Service no good, if the bath towel hv to put it back to the room after used it at hot spring.
Check in staff have to gv us information.
No replacement unless we pay for new the towel.
We paid extra for dinner and private room hot springs, but we don’t feel they are doing their service for guests.
Check in staff have to gv us information.
No replacement unless we pay for new the towel.
We paid extra for dinner and private room hot springs, but we don’t feel they are doing their service for guests.
Manu
The hotel is conveniently locates closer to the railway station.Everything about the stay was good except for the food. If you don’t eat beef or raw fish then you are in trouble as most of the dishes were raw fish. Also food wasn’t flavorful.
Isabel
the staff was wonderful, most of all the lady who served us souper and breakfast in our room
The place is very well located, minutes from the train station and all the transportatio
The rooms are very nice and is perfect is you want a Japanese experience (prepare to eat a lot)
The place is very well located, minutes from the train station and all the transportatio
The rooms are very nice and is perfect is you want a Japanese experience (prepare to eat a lot)
Misaki
It was amazing!
Verified traveler
Hakone- be careful where you book
The hotel provides traditional Japanese hospitality. However the service providers who bring the food to the room couldn't say even a single word in English so we weren't able to understand what were we eating. The staff woke us up to breakfast 30 minutes a head of time which was very unprofessional and annoying. We used the private onsen bath but when we asked for more towels they wanted to charge us more. Just hilarious....
Anita
The property doesn't look very new, but the staff was very nice.
Ryan
Beautiful property with amazing amenities
Shang-Wei
Had a great time spending at the property, will definitely revisit for next time.
Mike
Excellent services and great location. We will be back. Thanks
Carlos
Great Onsen in Hakone area, very close to train station
Aamer
We had the most incredible stay here while visiting Hakone. The location is ideal: a 2 min walk from the main train station and right on the river. Waking up to the sound/view of the river is just magical. The team working here is incredibly nice, hospitable and accommodating. We did the half board and the food was delicious and varied. We asked for our meals to be vegetarian and we were served the most beautiful kaiseki style spread in our room. A special thank you to Yuki who took care of us during our stay and made us feel welcome and comfortable. She went above & beyond to make sure everything related to our room and meals was nothing short of incredible. Would definitely come back here again without thinking twice.
wai sing
I stay in a Western/Japanese style room for 3 person with private onsen, it is a big room, over all is great, service, location, food...only the bath room drainage, the drain is not very well.almost flooded in the middle of bathing.
Wayne
The Ryokan experience was excellent. Our hostess was fantastic.
Liet
The bathroom is smelly with an odour from the plumbing.
Margarita
Aa
Verified traveler
Amazing!
Our stay was amazing. We loved the traditional Japanese breakfast and the staff in charge of the 5th floor were amazing, especially the gentleman that would set up our room every afternoon. So polite and helpful. My kids loved that there is a little play room near the lobby
Cynthia
Hotel with Traditional Ryokan Feel & Amazing Onsen
Our stay in Hakone was amazing. Hotel Suimeisou room was like a traditional ryokan with a tatami mat room with separate toilet room and shower which we really liked. While we were out for dinner, they set up our room for sleeping. The private onsen on the balcony was heavenly! The next morning, the Japanese breakfast was delicious. The hotel was very close to the station with lots of shops and restaurants. We would definitely stay here again.
Cong
Booking information doesn’t show meals are included in the booking price. Surprisingly, breakfast and supper are included, which makes the price exceedingly worthwhile. Japanese traditional meals are delivered to our room at the time designated by us. Delicious and fancy. We stayed for 2 nights, so 4 meals in total. Every meal is different. The best hotel we have ever stayed! Highly highly recommended!!!
Lili
This place is absolutely amazing. I will definitely come back.
Karen
Onsite Japanese breakfast and dinner was amazing; more of an experience than just a meal.
Adrian
2 Nights in Hakone Suimeisou
The location is great, near to the train station and accessible to everywhere. It is located in a small alley nearby the main street. Finding it was easy.
Food was good. Love the hotel.
Will stay again if ever I have the chance.
Food was good. Love the hotel.
Will stay again if ever I have the chance.
Sarah
Excellent experience. Food was amazing and staff very accommodating
Evin
Everything was fantastic and staff were very kind
Shih-Ming
Great Host
Amanda
Located right next to the station. The staff were very friendly and offered to let us keep our luggage there before check-in. The traditional food was also excellent and plentiful
Nadine
Booked a private bath in our room. It was great enjoying an onsen like experience in your own room.
Arina
Great location
It was generally a good experience with its location just opp the train station n many eateries except that the pic reflected during the time of booking looked diff fr what I had booked with a much bigger space with sleep area on elevated floor, so was a little disappointed when it looked diff.
CHOONHEE
Very close from Hakone-Yumoto station. Within 5min walking distance from the station. Staffs are very kind and helpful, Spa was excellent, dinner and breakfast was prepared in my room - very impressive.
Csh
The private bath in the room was clean
Rajeev
Great location, and service
So Wan
The staff nice, polite & professional. Food is good too. Only 5 minutes walk from Hakone Yumoto station.
June
It is a very traditional Japanese style hotel, we really enjoy it!
Poh See
We had a great time at this unique property. Nice view, lovely town.
Kristianne
Highly recommend this property for being extremely convenient to walk to (even with luggage!) from Hakone-Yumoto station. Good transport options to get to other parts of Hakone too. Staff were accommodating and polite. There was a good traditional vibe and opportunities to eat kaiseki meals, yet was not lacking in creature comforts (lifts, aircon all available). Awesome view of the river, and private onsen was very affordable.
Only thing that I might suggest is having greater accessibility for non-Japanese speaking customers to understand and enjoy the traditional Japanese way of staying in a ryokan (e.g. explaining the components of the kaiseki meal, how to wear yukata etc.). Perhaps more signs or translated instructions for staff to hold would help both staff and guests out.
Overall, highly recommend this as an accommodation for Hakone.
Only thing that I might suggest is having greater accessibility for non-Japanese speaking customers to understand and enjoy the traditional Japanese way of staying in a ryokan (e.g. explaining the components of the kaiseki meal, how to wear yukata etc.). Perhaps more signs or translated instructions for staff to hold would help both staff and guests out.
Overall, highly recommend this as an accommodation for Hakone.
HoHoi
Convenient but reception not to friendly.
Verified traveler
餐食美味
體驗良好，整潔便利，餐食美味，令人愉悅
KEUNYOUNG
It was a wonderful experience I’ve ever had. The staff is so kind and supportive. Maybe some people could feel their privacy had been invaded due to culture differences during their stay. However, it doesn’t mean that the staff isn’t nice and kind. I am sure that if you acknowledge and embrace the culture differences between your country and Japan, you can fully enjoy a Japanese traditional ryokan and their kindness.
Verified traveler
It was a very cozy nice place to stay. the outdoor bath was also great.
Verified traveler
Great dinner and breakfast with half board. Booked the room with private open air bath and it was worth it. The view is beautiful with an artificial river. You can listen to the calming sound of the river while you soak in the onsen. Should have spent another night there.
Verified traveler
Great location close to the station. in room onsen was great but people could literally see you from across the river.Breakfast and dinner were inclusive but was only average.
Verified traveler
The kaiseki dinner in the room was delicious and ample. Our room was beautiful with a view that faced the river. We also paid for the private bath, which had a great view of the river. We added an in room massage which was relaxing.
Verified traveler
Very nice hotel
Great place. Staffs are very nice and helpful. Private open-air bath is a wonderful experience. Highly recommend!
Verified traveler
The hospitality and service were above and beyond! Fantastic attendance to care of making me feel at home and bringing my luggage into my room while I was exploring Hakone when I checked in before the room was ready. Highly recommend the tatami-style rooms as the view was spectacular. I had forgotten something of great sentimental value to me in my room hours after I checked out. The host manning the Expedia account was able to message me very promptly and arrange for my item to be mailed to my next hotel in Japan. Thank you!
Mandy
Great hospitality. Beautiful private onsens.
Smaller size rooms.
Smaller size rooms.
Verified traveler
I like it having classic Japanese room. The room is of decent size. The facilties are a bit old. Most staff there can not speak English, so to understand the instructions on how to eat Japanese food can be challenging.
Shi Hong
Worth the money paid!
Hakone Suimeisou is located just a 3-min walk from Hakone-Yumoto station. The room we stayed in was very clean and large. Much to our surprise, our hostess explained everything about a ryokan stay to us in English. There are public and private onsens on the top floor which you have access to, although you need to pay 2000 yen to book a 50-min dip in the private onsen. We found the dinner and breakfast provided to be very satisfying. Overall, good value for the price!
Stephen
Hakone Suimeisou is located very close to the train station. The staff is very friendly and helpful. The rooms were very spacious.
We were treated to a very traditional Japanese Inn experience. We booked the private onsen and it was very clean and the was just at the right temperature.
We were treated to a very traditional Japanese Inn experience. We booked the private onsen and it was very clean and the was just at the right temperature.
Grace
Lovely stay
Friendly and helpful service. Clean room, indoor and outdoor public baths for onsen experience. Tasty and generous portions of dinner and breakfast. Very convenient location. Lovely view from our room.
Verified traveler
Comfy hotel with good location
Close to train station. A traditional hotel with excellent service. Room is clean and comfy, staff are nice.
Verified traveler
Will recommend
Very nice hotel and convenient. Nice onsen
Verified traveler
amazing experience
By far the best place we've stayed at during our trip. The breakfast and dinner was in a private traditional room across from our room which was an amazing experience.
Valerie
Beautiful scenery and 5min walk to the trains
This place was way above our expectations! The room is immaculately beautiful. The view of the lake by balcony was gorgeous and pleasing. We felt instantly relaxing the moment we stepped into our room.
The staff were super nice and friendly and made sure our stay was as comfortable as possible. The kaiseki meals were delicious and made beautifully. Every detail was amazing. Could not have asked for anymore.
The private and public hot spring baths in our room and in the ryokan were amazing. Beautiful views throughout. We loved it so much we didn't want to leave. This place is a must if you want authentic Japanese hot springs ryokan experience. HIGHLY RECOMMEND this place! You won't be disappointed.
Location is amazing. Just less than one minute walk out and you're greeted by tons of local snacks and stores. Train station is literally less than 5mins walk, which gets you to everywhere in Hakone needed.
The staff were super nice and friendly and made sure our stay was as comfortable as possible. The kaiseki meals were delicious and made beautifully. Every detail was amazing. Could not have asked for anymore.
The private and public hot spring baths in our room and in the ryokan were amazing. Beautiful views throughout. We loved it so much we didn't want to leave. This place is a must if you want authentic Japanese hot springs ryokan experience. HIGHLY RECOMMEND this place! You won't be disappointed.
Location is amazing. Just less than one minute walk out and you're greeted by tons of local snacks and stores. Train station is literally less than 5mins walk, which gets you to everywhere in Hakone needed.
Japan Traveler
Best quintessential ryokan hotel experience!
Super convenient location: from the Hakone Yumoto train station walk across the skybridge, down the stairs and around the corner it will be at the end of a tiny short street. Lots of interesting and terrific shopping and restaurants. Direct train from Shinjuku station on the Odakyu \"romance car\". Then enjoy the \"Hakone Free Pass\" from the same station.
Amazing staff: English speaking, very friendly and helpful. Went out of their way to bring child-size yukata and slippers for our kids and a large size yukata and slippers for spouse.
Phenomenal accommodations: high quality, extremely clean, beautiful and peaceful. Everything you'd want for a quintessential Japanese ryokan hotel experience. We booked the room with a private bath. There's nothing that can beat soaking in a tub on your own private open-air veranda, listening to the river water running while sipping green tea and tasting sweets that they've so generously brought as a snack. We also enjoyed the two wonderful onsen baths that were available to all guests.
To-die-for breakfast and dinner: the meals could rival some of the best Michelin star restaurants. Fresh, unique, with also superb traditional dishes. Not to mention we were stuffed full!
Amazing staff: English speaking, very friendly and helpful. Went out of their way to bring child-size yukata and slippers for our kids and a large size yukata and slippers for spouse.
Phenomenal accommodations: high quality, extremely clean, beautiful and peaceful. Everything you'd want for a quintessential Japanese ryokan hotel experience. We booked the room with a private bath. There's nothing that can beat soaking in a tub on your own private open-air veranda, listening to the river water running while sipping green tea and tasting sweets that they've so generously brought as a snack. We also enjoyed the two wonderful onsen baths that were available to all guests.
To-die-for breakfast and dinner: the meals could rival some of the best Michelin star restaurants. Fresh, unique, with also superb traditional dishes. Not to mention we were stuffed full!
kt
Best experience in my Japan trip
Love the location. So close to the train station yet quiet enough by the river. Enjoying Onsen in my private balcony facing the river and mountain was the most amazing experience I have had. I must return when I retur to Japan again.
Kan Fung
Near to the station
Great location, Near to the station and the onsen street!
The room is too tight for 4 ppl! The private onsen is small too.... small for 2 ppl!
The staffs r good n the room is clean n tidy~
The room is too tight for 4 ppl! The private onsen is small too.... small for 2 ppl!
The staffs r good n the room is clean n tidy~
Verified traveler
The private onsen tub was very nice, but that was it. We booked for a traditional Japanese style room where you sleep on a thin futon on the floor as we wanted to experience the Japanese culture. However, it was extremely uncomfortable and we could hardly sleep and got sore all over our body from it! We knew it wouldn't be as comfortable as a regular bed with a mattress and we understood it was gonna be something different than what we used to. However, what we found very unacceptable was my husband is 5'11\" and their blanket wasn't long enough to keep his body and feet warm, so we asked for an extra blanket, but they told us they would have to charge us almost 300 yen for that. That was simply discrimination towards taller people. And the fact is that many people coming from other countries are taller and that short blanket just wouldn't keep people warm! Also, after the first night (not able to sleep and was cold sleeping on a piece of thin futon on the floor), we tried to ask the staff to give us an extra futon to make it softer on our backs, but they asked for 2100 yen for that. We were so turned off by the whole sleeping arrangement and the fact that they were extremely unaccommodating and just trying to make money from anything possible unreasonably! I'd say for the amount of money we paid for our stay, this was not worth it at all. We won't recommend this hotel to people unless you want to pay a lot more for a western style room so you can get some normal sleep at nigh
Patrick
Good location and value
Booked 1 night and stayed at a traditional room with private hot spring tub. Hotel is very close to JR station (5 mins walk). Front desk and staffs were very friendly. We were able to leave luggage at hotel on both check-in and check-out dates. Room size was big enough for a family of four and both dinner and breakfast were very nice. Very reasonable priced.
Verified traveler
Good Hotel
Enjoy the japanese-style room and the onsen very much.
Kenneth
Great deal!!!
Amazing! Got the room with private open air onsen, just spectacular. The room was spacious and clean. Went to private dining room for dinner. Kaiseki meal was ok, not the best but you get that traditional Japanese flair to it. Reserved private open air onsen for 2000 yen. Great stay!!!
Jennifer
Good location, nice staff, lovely view
We stayed one night, enjoyed the short walk from the train and having the private onsen on the balcony with the river view. And the room was in great condition. Didn't do the dinner but the breakfast was decent. There aren't a ton of dinner options (things close early) but there's an izakaya a couple streets up that hit the spot.
Verified traveler
Beautiful traditional hotel, lovely
Chose that hotel to experience the Japanese style hotel, booked the hotel with open air bath, facing river, very lovely
Aazina
You just don't want to leave!
Amazing! We had a private onsen on our balcony and the room was huge and comfortable. We opted for the package with breakfast and dinner and it was amazingly delicious. The place is conveniently located a mere roughly 150m away from the train station.
Verified traveler
Open air bath
A new renovation room with a great open air bath. Dinner and breakfast were wonderful too.
TT
Excellent location and hot spring, staff are helpful. Food is not as great as imagined.
Valeria
Convenient to get to and from, very authentic
We had a great stay in this ryokan. It's very close to the main train station so easy to get to and from. The service was great, we especially enjoyed team private bathtub with hot springs water. A really great authentic experience.
monique
Traditional experience in ryokan location amazing
Had a good night in this ryokan. The location wAs amazing as we didn't want to deal with shuffles and luggage ect that some of the other ryokans offer. We had a room with the private onsen and I recommend absolutely paying the extra money for this. Sitting on the balcony listening to the river in the private bath was beautiful. It was fun with the traditional clothing and shoes, but just untraditional enough to have a private bathroom and toilet and not have to share.
Te breakfast was not for me, as even though I consider myself adventurous, I don't do well with fish and that kind of thing in the morning. That's just me and my western palette. It was very nicely laid out in a private dining room though. we elected not to do the dinner in room, preferring to spend some time out of the ryokan, and had a lovely soba noodle meal down the road.
Overall I recommend !!!! Can't beat the location and the private bath.
Te breakfast was not for me, as even though I consider myself adventurous, I don't do well with fish and that kind of thing in the morning. That's just me and my western palette. It was very nicely laid out in a private dining room though. we elected not to do the dinner in room, preferring to spend some time out of the ryokan, and had a lovely soba noodle meal down the road.
Overall I recommend !!!! Can't beat the location and the private bath.
York
Decent experience
In all fairness the experience was only decent. Age of the hotel is showing, and the quality of food is also just decent. The best part of the hotel stay would be its location, which is a quick 2-minute walk from the train station and next to the river.
David
Awesome Japanese experience.
Private dinner was best dining experience I have had.
Breakfast was an experience but as you would expects, very Japanese. Still awesome but sometimes you need toast and corn flakes available.
Breakfast was an experience but as you would expects, very Japanese. Still awesome but sometimes you need toast and corn flakes available.
Dr Dennis Hock Beng
A uniquely Japanese experience in a traditio hotel
A peaceful and beautiful surroundings with amazing views from hotel room.
The open air ryokan was fantastic.
The Japanese breakfast and dinner was an amazing experience
The open air ryokan was fantastic.
The Japanese breakfast and dinner was an amazing experience
Dennis
Very good
To be able to experience the Japanese culture living in a room & having breakfast & dinner.it were .
Glenn
My first dani / ticks / bed bugs encounter ever ..
Unfortunately my wife and I had a bad nights stay. We were visited by the \"locals\" called Dani which basically means Tatami bugs / ticks. Fortunately the dani's spared my wife and decided to make me their meal for the night. I have probably 20 over bites when I last checked. This was closed to midnight when we complained to the night manager. He moved us to a new room and I decided to research on the dani's before calling a night to make sure there were no issues in the new room. The tip was to look at your sheets and check for multiple black spots which I recalled that the first room had. Easier on white sheets and if there are a few black spots / dots, best to be alert for the first sign of any itches. Finally got to bed by 2am and was woken up for the scheduled breakfast in the room at 7.30am. Was hoping the hotel made an exception and delayed the breakfast to later given the ordeal we went through. The hotel manager was very apologetic about the entire dani incident. They gave us a discount on the stay and a gift box at check out. The hotel has most amenities you would require. During our stay, there were renovations to the women's onsen so all had to use the man's public onsen based on timings. It's been 5-6 days since the bites and it still itches! For those thinking of staying in this hotel, please note that this was probably just a bad luck on our end as the new room had no issues. I hope the hotel management reads this and start to work out a new cleaning process.
Verified traveler
A traditional Japanese hotel
This is a traditional Japanese hotel so the room is spacious and you need to sleep on a “tatami” (the bed is on the floor). The BF is also in the traditional JP style, you may enjoy a whole fish, steamed rice, miso soup and tofu and you need to sit on the floor to eat your breakfast. The BF room is next to the lift and you need to confirm the time for your BF (7:30 or 8:00) with the front desk so your BF will be prepared on time in the morning. I booked this hotel because it is very close to Hakone Train Station and the bus terminal. Also, the famous shopping street is in front of this hotel so I think it is very convenient for everything. You can request the hotel to arrange your dinner but you must return to the hotel on time for your dinner. The hotel provides public onsens but there are 2 separate time slots for men and women. Meanwhile, there are 3 rooms with private onsens and it costs 2000 yen per room for 50 mins. One important thing, I really want to remind all guests that there is a small chair, a bowl and a shower/tap in the private open onsen (half outdoor hotspring), so you need to take a bath one by one before you jump into the onsen and please respect other customers' rights and don’t let your kids keep crying and shouting while others are trying to relax. Even adults should keep their voices down.
Serene
When we book this hotel, it was shown that the room can accommodate 4 pax but
during check-in the hotel staff insist that we have to pay extra $ for the other 2 pax and the charge was not cheap. The information was really very misleading ...
during check-in the hotel staff insist that we have to pay extra $ for the other 2 pax and the charge was not cheap. The information was really very misleading ...
Andrew
Fabulous traditional experience
Stayed with my wife and my parents in a four person traditional room and had a fabulous time! We were blown away by the traditional dinner, and while the traditional breakfast wasn't quite our cup of tea, it was a wonderful experience all the same. The baths up on the top floor were a beautiful and soothing experience too. The location was excellent, and they were more than happy to look after our bags upon arriving early, and departing after the checkout time.
Long
Warm and nice
Verry good
Verified traveler
A wonderful stay
We had a wonderful stay at hakone suimeisou. It is just about 2-3 minutes walking distance from Hakone Yumoto station. We booked the private spa for additional costs and it was totally worth it! Would totally stay again should I make another visit here.
Rudy
What an experience!!
Everything about this hotel is excellent. Staff were very friendly. I would definitely come again
todfany
Good location and clean
Pro - Clean hotel and close to the train station. Con- food was terrible - if you fancy a cold meal with 80% pickles, you may go!
Onsen are so so...
Onsen are so so...
Wai Yin
Great starting point to explore Hakone
Good location; good service; food OK, not outstanding; onsen OK.
YP
Great location
Great location. Only 5 mins walk from Hakone Yumoto main station. Dinner was excellent!
Breakfast was a little too early and heavy for me & my hubby though. Was waken up at 7.30 to clear the futon and make way for breakfast. I think we were only given half and hour to eat. I was still eating when they came back to clear the utensils. Given the heavy meal, I wished I had more time to enjoy the beautiful breakfast at my own pace and a longer sleep since it should be a relaxing holiday.....
Breakfast was a little too early and heavy for me & my hubby though. Was waken up at 7.30 to clear the futon and make way for breakfast. I think we were only given half and hour to eat. I was still eating when they came back to clear the utensils. Given the heavy meal, I wished I had more time to enjoy the beautiful breakfast at my own pace and a longer sleep since it should be a relaxing holiday.....
Verified traveler
Great location and food in ryokan
The hotel itself was rather old including the lobby and rooms. The rooms had a distinct musky smell to it however the view of the river made it worthwhile. The futons were comfortable to sleep in and food was the highlight of the stay -got to try a lot of stuff which the lady tried explaining in english but most of the time couldn't. We didn't make use of the onsen but got charged bath tax which was compulsory to pay. Location wise -it's close of the station and all the shops and restaurants. Overall a good experience but I'm glad we only did one night as I like less structured days and my privacy which we didn't have as there were set times for breakfast and dinner and when the futons would be set up or put away in the room.
Location & surroundings
Hakone Suimeisou
702 Yumoto, Hakone-machi, Ashigarashimo-gun, Kanag, Hakone Machi, Japan
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Hakone Suimeisou
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