Name: Hakone Pax Yoshino
Address: 139-5 Yumotochaya, Hakone-machi, Ashigarashimo-gun, Hakone Machi, 250-0312, JP

8/10

Excellent

27 Jul 2026

Diego

El hotel es bueno y cómodo. Tiene dormitorios cómodos y piscinas privadas de aguas termales muy satisfactorias. El desayuno es completo y la experiencia de vivir temporalmente en un ámbito netamente japonés resulta óptima.

Family

8/10

Excellent

10 Jul 2026

Hannah

Lovely hotel, and the staff were lovely and helpful. The whole place was very clean and tidy with plenty of amenities. The private Onsen was easy to book but at night there is a lot of bugs! I wish the breakfast had been warm as food such as the eggs and bacon were room temperature and not kept hot. Also the river view was obstructed by trees. Other than this I had a lovely stay.

Self

6/10

Pleasant

06 Jul 2026

nicky

Dated hotel but the room was beautiful and spotless. The staff were nice but we were SO disappointed at check out when we asked them to store our bags for a few hours and they said no, as it was maintenance day. Having spent over £400 on 2 night’s accommodation, I was really upset my this. It’s an enormous hotel with so much space to have stored our luggage. It really spoiled our last day in Japan

Friends_and_family Family

6/10

Pleasant

06 Jul 2026

Thomas P

we had a traditional Japanese room, if you are over 5‘ 9” watch out as you will be banging your head into everything. The hotel is fine, nothing special.

Friends_and_family Family

10/10

Exceptional

17 Jun 2026

Francois

This place is exceptional. I had a traditional Japanese room which was amazing. The Onsen experience is a must. And the gastronmic dinner Kaiseki was one of the best meal of my life that gave me a full experience on Japanese gastronomy.

Self

10/10

Exceptional

12 Jun 2026

Scott

From the moment we arrived we were greeted warmly by the multilingual staff and the calming ambiance of relaxing music and natural views from the large library windows. The staff was helpful I holding our bags and calling a taxi for us to take us to our afternoon site seeing before our check in. Thoughtful amenities such as coffee, tea, and popcicles were offered in the lobby at no extra charge. The private onsen was a perfect option for us a couple so that we were able to enjoy the onsen together. The onsen itself was a fully covered outdoor wooden tub over looking the river and mountain side.

The room was ample and beautifully decorated in a comfortable mixture of Japanese traditional and western furniture. Our room had a seating area with a view of the river, and the Yukatas and house shoes were provided.

We opted for the Kaizeki dinner and breakfast, and both meals were excellent, offering a wonderful sample of local food. If you are a westerner with a less adventurous pallet, I would suggest skipping the dinner option and finding a restaurant in town. Breakfast had plenty of good options for most guests.

Overall, we had an excellent experience.

Partner

10/10

Exceptional

30 May 2026

Joke

Wonderful stay in a perfect location. The food exceeded expectations, and everything was convenient and comfortable. Highly recommended.

Family_with_children

10/10

Exceptional

26 May 2026

Coty

Loved the onsen and location

Friends

10/10

Exceptional

26 May 2026

Nadia

Very beautiful resort. Got the room with Mountain View. It was breathtaking. Very clean. Italian restaurant open till late on the premises at

Family

10/10

Exceptional

24 May 2026

Russell

Excellent view of the river. Room was clean and staff was very friendly. Our 9 course meal was amazing! Outside of building walls could use some cleaning.

Family

10/10

Exceptional

14 May 2026

Kenneth

The staff at the front desk are amazing!

Friends

10/10

Exceptional

12 May 2026

Kath

Such a great place to stay . A onsen to relax and a all round excellent experience

Friends

10/10

Exceptional

11 May 2026

Rong Chen

Very clean and comfortable hotel.

Partner

10/10

Exceptional

01 May 2026

Jaykrishan

The onsen was amazing. The restaurant staff were exceptional.

Partner

10/10

Exceptional

10 Apr 2026

Anurag

Great property

Family_with_children

10/10

Exceptional

19 Mar 2026

Mouli

Excellent hotel overall.

Family_with_children

8/10

Excellent

17 Mar 2026

Sara

We did not enjoy the buffet breakfast at all. Also, was pretty surprised the outdated bathroom in the lobby. The staff were okay. Room was really nice. Pillows are very firm, was only there two nights but woke up with neck pain, achy shoulder and a headache. So if you are not used to that be aware.

Friends_and_family Family

10/10

Exceptional

08 Mar 2026

Vu

The property by the river & the onsen was nice especially in the morning. Breakfast was great and staffs were super nice, helpful & respectful. If something brings back that would be the staffs.

8/10

Excellent

11 Nov 2025

Christine and Kenneth

Lovely room on the River

10/10

Exceptional

08 Nov 2025

Emese

Clean and spacious room, the breakfast and kaiseki dinner was excellent, traditional japanese cooking and Michelin-star like presentation.
Very pleasant staff, Ari and all the others, too.
Respectuous, friendly and ready to help.
The onsen was a great experience.
We had a great time and highly recommend this hotel.

Leisure Family

10/10

Exceptional

13 Oct 2025

Debra

Staff very helpful, were able to fulfill request promptly.
Loved having outdoor bath, very relaxing!

Leisure Partner

8/10

Excellent

25 Aug 2025

Linda

Very nice onsen and dining

8/10

Excellent

31 Jul 2025

Bernardo

The rooms were great - clean and spacious. The dinner service was exceptional. The spa amenities were exceptional. However there was a bar smell on the hotel corridor.

Leisure Friends

10/10

Exceptional

11 Jun 2025

Kay

Wonderful traditional ryokan. Very friendly staff and the food is excellent.

10/10

Exceptional

04 Jun 2025

Jennifer

We had a good time and felt we got value for your money. It was about a 20 min walk from the train station with some uphill. We only had small backpacks so it was manageable. If you have luggage, it might be better to take taxi. The hotel was a little dated but the onsen made up for that. Breakfast buffet was great and offered a good variety.

Partner

10/10

Exceptional

27 May 2025

Harry

Quaint, beautiful with riverside rooms. Beware the mosquitoes! Make sure the screens close completely!

Leisure Family

10/10

Exceptional

13 May 2025

Alejandro

Excellent 🙂, wonderful place, great breakfast and the rooms are so specious, loved it!

Leisure Partner

10/10

Exceptional

28 Apr 2025

Natalia

Beautiful Japanr experience

Beautiful place. Fun Onsen. Amazing food.

Friends_and_family Family

10/10

Exceptional

10 Mar 2025

Andres

The exterior looks old but the interior seems to have been renovated and it is in excellent condition including the room we were in. The private onsens are in outstanding condition, the public onsens are great although not as good. The breakfast was excellent with several Japanese and western dishes. The place is close enough to the train station to walk but far enough so that the noise of the town does not bother.

Leisure

10/10

Exceptional

25 Feb 2025

Verified traveler

Amazing Stay in Hakone!

Amazing stay! Staff was kind and helpful. Room was beautiful and very comfortable. Great location off the main thouroughfare in Hakone so it was extremely peaceful. I wish we could have stayed longer!!

Partner

10/10

Exceptional

27 Jan 2025

Arlene

An extra-special relaxing spot

Loved the hotel! Be aware public Japanese baths mean sharing the hot springs experience with no clothing. It is separated by gender. We picked the private baths. When we wanted 3 different baths per member of the family, they suggested we only book 1 private bath and we could wear our bathing suits. It was great.

There is a room with different types of massage chairs- one for whole body, another for feet, and another for feet and legs.

We picked the half board meals. The first night was element with a guy who spoke English and explained each elegant course to us. It made the meal extra-special. The second night, we had a different waiter who didn’t speak English at all and only provided us a few minutes to finish each course apologizing before shoving each course on our crowded table. It didn’t feel special at all. I’m not sure what the hotel requires of their staff, so perhaps the first night we were just lucky.

After eating dinner, our futon beds were taken out of the closet and were made with linens and pillows (we wondered what we would sleep on when we walked in).

The town was a 10 minute walk and was so cute with tons of specialty shops and local restaurants.

We took a short train trip to Lake Ashi and took a boat tour where you could hop off/on the boat at little towns. We stopped at a small town with a museum. Inside was a panoramic view of Mt Fuji which you could also see on the boat.

I highly recommend this hotel and Hakone.

Friends_and_family Family

10/10

Exceptional

16 Dec 2024

Hui

We liked that it was walkable (we only had duffle bags for luggage) from the station. Dinner and breakfast were awesome!

Leisure Friends

10/10

Exceptional

28 Nov 2024

Hui Ling

Walkable from hakone yumoto station! Hotel breakfast was good. Dinner would be great if we are able to choose the type of food that was served, as some of us not able to take beef and raw food. Surrounding was quiet. A good place to go to!

8/10

Excellent

22 Nov 2024

Edmund

The Hakone Pax Yoshino is classed as a 3-star hotel. However despite its ageing facilities and room furnishings, this property still delivered a 4-star ryokan-style hotel accommodation for an affordable price. We stayed in a riverview room with twin beds, low-bed configuration. Then, we transferred to a standard room for our second night. The spacious rooms were neatly designed with minimalist Japanese furnishings and furnitures and laid with soft tatami mats. The standard room was a bit more antiquated in design than the riverview room. Our well-appointed third-floor room for our first night was close to the lift and had a picturesque view of the river. The rustling and murmuring sounds of the river cascades could be heard from our room and was conducive for mindfulness and relaxation. Our room for the second night was on the fourth level which had a distinct smell of antiquity. The amenities were adequate and included traditional “yukata” robes for use in the onsen and dining. Free hots drinks and popsicles (icy poles) were available all day in the hotel lobby. The open-air hot spring and indoor hot bath were equipped with toiletries appropriate for men, with onsens exclusive for women also readily available next to the designated male baths. Our riverview accommodation came with a gut-filling buffet breakfast. Our standard room came with a half board including a gastronomic kaiseki dinner and full buffet breakfast. Overall, staying here is good value for money!

Leisure Partner

8/10

Excellent

22 Nov 2024

Edmund

The Hakone Pax Yoshino is classed as a 3-star hotel. However despite its ageing facilities and room furnishings, this property still delivered a 4-star ryokan-style hotel accommodation for an affordable price. We stayed in a riverview room with twin beds, low-bed configuration. Then, we transferred to a standard room for our second night. The spacious rooms were neatly designed with minimalist Japanese furnishings and furnitures and laid with soft tatami mats. The standard room was a bit more antiquated in design than the riverview room. Our well-appointed third-floor room for our first night was close to the lift and had a picturesque view of the river. The rustling and murmuring sounds of the river cascades could be heard from our room and was conducive for mindfulness and relaxation. Our room for the second night was on the fourth level which had a distinct smell of antiquity. The amenities were adequate and included traditional “yukata” robes for use in the onsen and dining. Free hots drinks and popsicles (icy poles) were available all day in the hotel lobby. The open-air hot spring and indoor hot bath were equipped with toiletries appropriate for men, with onsens exclusive for women also readily available next to the designated male baths. Our riverview accommodation came with a gut-filling buffet breakfast. Our standard room came with a half board including a gastronomic kaiseki dinner and full buffet breakfast. Overall, staying in this ryokan-hotel for two nights was w

10/10

Exceptional

15 Nov 2024

Nina

Beautiful place to stay, next to river. Loved hearing the water stream from my room. The room was spacious and very clean.
Breakfast was Japanese style, not my type but had variety and very clean.

Leisure Friends

6/10

Pleasant

04 Nov 2024

Jessan Chrysler

Cons: The hotel is very old and dated. Carpets need changing. Room smelled a bit musty.

Pros: The room itself was very large and spacious which we loved. The open air hot tub was nice. My wife and I also enjoyed the private onsen. By far the best part of the hotel were the amazing dinner and breakfast buffet!

Leisure Partner

10/10

Exceptional

01 Nov 2024

Jennifer Venetia

We were worried about what the in-room half open bath would be like, but it exceeded our expectations. Even though it rained when we arrived, it certainly gave a different vibe. We really enjoyed our stay and the staff we dealt with were very friendly! If we get a chance to go again, we definitely want to stay for 2 nights to try the different kaiseki dinner options and check out the other private onsen options.

Leisure Family

10/10

Exceptional

25 Oct 2024

John

Great

10/10

Exceptional

23 Oct 2024

Yoko

Room was big and relaxing. Onsen (hot tub ) was nice.

Leisure Family

2/10

Poor

21 Oct 2024

Michele

We waited for 15 minutes. There’s nobody in the front desk. It had happened twice. When you leave your luggage. They just piled them next to the elevator where anybody can just grab it. We don’t feel secure with our belongings. Staff doesn’t seem to care. There’s also some molds in the shower curtain

8/10

Excellent

16 Oct 2024

Anne

It was clean and spacious, the staff was very professional and helpful.

Friends_and_family Family

2/10

Poor

12 Oct 2024

Alan

I don’t understand why but booking through Expedia end us up in a less favourable room. Either low floor or rooms near the road. For this hotel we were given a room that is near the road at level 2. Noisy especially at night. Checking in was at 3pm and checking out was at 10am !!! Will not recommend to stay.

10/10

Exceptional

25 Sep 2024

Michael

The room was spacious and the food was excellent.

Leisure Self

10/10

Exceptional

12 Sep 2024

Yaritza

I can’t write enough great things about Pax Yoshino. This was my first time staying at a Ryokan and it did not dissapoint. The stay exceeded my expectations. The hotel is pristine and the rooms were immaculate. The inane on the top floor were absolutely beautiful. The staff was so very nice and spoke English. The Keiseki dinner was my absolute favorite. Authentic Japanese food cooked right at your table. My only disappointment was that I could not stay longer. 10/10.

Leisure Friends

6/10

Pleasant

12 Sep 2024

Hui

This hotel is too old, smell is bad,time to upgrade!

Friends_and_family Family

10/10

Exceptional

09 Sep 2024

Gregory

Nice hotel which gives Japanese style rooms. The staff at check-in were very helpful and allowed us to leave our bags with them when we arrived in the morning while our room was made ready (at 3pm).
Breakfast provided a good selection with mostly Japanese food.
The hotel has a 10-15 minute walk to the local train station. Pleasant surroundings with a river (with lots of wildlife) running alongside the road up to the hotel.

Leisure Family

10/10

Exceptional

18 Jul 2024

Natalia

It was a magnificent trip to Hakone and this hotel is just a perfect addition!!!
Dinner and breakfast were tasty)
And the main thing that hot spring/spa area was clean and there weren’t so much people as I expected)))

Leisure Self

10/10

Exceptional

27 Jun 2024

Goktug

Everything was great. Smoking room had slight cigarette smell but it is OK. Only thing is the seating at dinner is sometimes less than ideal if you don't get a window seat. You can ask and they will move you!

Leisure

6/10

Pleasant

23 Jun 2024

Verified traveler

Not impressed

We choose to stay in a Japanese style room and the mattress was not super comfortable. The hallway had a terrible smell and stained carpets. The room had the smell of the mats which I didn’t really care for. That being said the breakfast and dinner was excellent.

Friends_and_family Family

10/10

Exceptional

09 Jun 2024

Lori

Nice, large Japanese style rooms right on the river. Excellent breakfast, buffet with lots of options for everyone. Easily walkable into town with lots of dining options there, as long as you get there early. (A few are open later). Ping pong table as well; and karaoke rooms (for a fee). We rented the private onsen for an hour for our family, since the kids were shy about using the public ones.

Leisure Family

8/10

Excellent

23 May 2024

Harry

Our stay was flawless; the food was excellent; and the baths, spot-on! ‘will definitely stay again. Highly recommended.

Business_and_leisure

8/10

Excellent

19 May 2024

Hoeseok

I expected more Japanese traditional ryokan, but it was not like that. It was more like a typical hotel with Yukata and Spa. Breakfast was great. The dinner option was okay, but as not as good as breakfast.

Leisure Family_with_children

8/10

Excellent

27 Apr 2024

Kevin

Amazing place, great experience, very relaxing, check the hotel website to get all the details. Private onsen can only be booked in person for same day use.

Leisure

10/10

Exceptional

08 Apr 2024

Susanna

So pleased we stayed here, we loved the entire experience. Our kids (ages 10 & 8) were super excited to sleep on the futons and we enjoyed an hour in a private onsen. Highly recommend staying here, you won’t regret the experience. Service was wonderful as we have found it to be across Japan.

Leisure Family

10/10

Exceptional

07 Apr 2024

Ning

Good hotel

Partner

10/10

Exceptional

29 Mar 2024

Guohua

Beautiful area!

Leisure Partner

10/10

Exceptional

27 Mar 2024

Lisardo

Great service, property is kept in great shape and food is excellent

Leisure Partner

10/10

Exceptional

10 Dec 2023

Tony

Definitely visit again

Family

10/10

Exceptional

09 Jun 2023

Geoffrey

Nice accommodations and hot springs

Leisure Family

10/10

Exceptional

27 Apr 2023

Verified traveler

A clean hotel with friendly , helpful staff. Need to book dinner in advance before the trip else will be fully booked and all shops at Hakone close by 6pm hence can only get food from convenient store. Shutter bus in the morning usually full thus May have to go to the main station by foot.

Friends_and_family Family

10/10

Exceptional

25 Apr 2023

Travis

Excellent stay, food was good, staff was amazing.

Leisure Self

6/10

Pleasant

04 Apr 2023

Benjamin

Hotel was a convenient walk away from Hakone Yumoto station, about 10 minutes, and was very helpful when it came to check in and even tracking down our shipped luggage that hadn't arrived quite yet. When it did they brought it up to the room for us.

The breakfast is also quite good with both Japanese and Western breakfast options.

The room was quite clean and the staff did a great job prepping is while we were out. Overall the only downside to the room was that about half the river view balcony's boards were rotting away, and the private room onsen got very filled with bugs, very quickly if used.

The only real downside to my stay was when I came down to the lobby to see if I could get a dinner reservation in the hotel restaurant that night and help making a reservation next door for a sukiyaki restaurant that operates strictly on a \"reservations only\" basis if you want their fancier meals. The person who helped me happily informed me that under no circumstances could I get a reservation that night in the hotel, which is fine, but also that no place in the area needed a reservation. Which.. is just patently untrue. You just have to look at the website for Sukiyaki Ukon to see they only serve the most basic meal without a reservation. The website system was not completing successfully so I needed someone who spoke better Japanese than I do to help make a phone reservation. No dice here.

Leisure Partner

6/10

Pleasant

02 Apr 2023

Joo Meng

I assumed the hotel restaurant best to prebook early with accommodation. Caused we want to book for next day dinner upon arrived but was told fully booked, and there is no other menus for in-room service (dining).
Alsohotel dont provide iron and iron board for us to iron our cloths.

Leisure Friends

8/10

Excellent

17 Mar 2023

Teresa

Nice onsen and several course dinner. Property is dated but maybe that’s typical for a ryoken. Checkin was easy.

Leisure Friends

10/10

Exceptional

30 Jan 2023

Al

Hotel exterior and interior appear to be updated compared to other properties nearby, glad I booked here. The room I stayed in was Japanese tatame floor style, view of river, roomy area compared to other similar ryokan-style properties. The most memorable feature was the breakfast, the food was great with Western and Japanese cuisine available. The staff from restaurant, cleaning and reception were great as expected. The hot springs (onsen) was clean and as pictured, they interchange to men/women baths during the day which is great, you can experience all baths if staying longer. The only thing but not concerning about the property, the area is very quiet and boring, nothing to do after 8pm. I would come back here again, thanks for your business!

Leisure Self

10/10

Exceptional

11 Jul 2022

Ava

Everything just felt super clean and comfortable, all staff were super nice. The onsens were also amazing. If I go to Hakone again I might just stay here again!

Leisure Self

10/10

Exceptional

26 Oct 2020

Hawaii

とてもよかったです！場所もいいしサービスもいいです。貸切風呂はオススメします。部屋はまあまあでした。

Leisure Partner

10/10

Exceptional

25 Feb 2020

Verified traveler

Fantastic service and amenities, location. Definitely recommend the dinner package

Leisure Family

10/10

Exceptional

09 Dec 2019

JIE

Awesome

Hotel itself was clean and nice. Big rooms are so comfortable.

Friends_and_family Family

10/10

Exceptional

19 Nov 2019

ashwin

a very good hotel with a good onsen

Partner

6/10

Pleasant

04 Sep 2019

KB

Room cleaness could be better & improve. Room arrangment doesn‘t close to web site.

Leisure Family

6/10

Pleasant

12 Jul 2019

nmatmn

Close to the train station - 5 min by taxi. Shuttle also provided for certain hours which is good. Staff was friendly and provided prompt service. Reception area is really nice and open.
Liked the Ryokan setup. Glad five of us could stay in one room. Great view of a wooded area with river in the back.
However, though we were asked what time our beds needed to be made and we gave the time, the beds were not ready and we had to call someone.
Also, toilet did not have a fan which made it kind of stuffy.

Leisure Family

8/10

Excellent

15 Jun 2019

Guest

I like staffs, food and Onsen, but hotel(maybe my room) is kind old. I wouldn't mind stay again though.

Leisure Family

6/10

Pleasant

11 Jun 2019

Verified traveler

Nice location on the river but a long ride to the lake and activities. It's due for an update on the interior. We didn't appreciate a 10:00 a.m. check out and an upcharge if you wanted to stay later.

Leisure Family

10/10

Exceptional

05 Jun 2019

Verified traveler

Ryokan style stay was amazing. My family loved that experience. We availed public onsen and massage in the hotel. Would like to visit again.

Leisure Family

10/10

Exceptional

24 Apr 2019

Julian

Superb onsen facility and clean. Good breakfast too!

Leisure Family

4/10

Poor

11 Mar 2019

Edward

Forget-about-it

We would not recommend this hotel. The pictures on the website are not at all accurate. It is a very basic hotel, with neither a cafe nor any place where you could order a drink or food. The onsen, which is a highlight of Hakone, was very basic and not worth a visit. Lastly, the hotel is quite a hike from the station and the shuttle service runs infrequently. Take a pass on this one.

Partner

4/10

Poor

06 Mar 2019

Edward

A big disappointment

The hotel is not nearly as nice as its photos suggest. The rooms were just average. There were few amenities — for example, there was no bar, nor even a place to buy food other than a few vending machines. The place simply had a run-down feel to it. Finally, was quite a long walk from the train station. We would not stay here again.

Partner

10/10

Exceptional

28 Feb 2019

Joanne

5 stars

Loved this place. The walk to this Ryokan was pleasant, it was along the river. Facilities were amazing. You get to use the onsen upstairs. I'd go for the meal options here, fantastic. No complaints. Staff were lovely too and you can leave your luggage at the hotel if you want more time to explore like us.

Partner

8/10

Excellent

10 Feb 2019

juan

Overall great hotel. However, upon checking in, I found the room given was not the one booked. Went to ask front desk, first they told me that was the room I booked with old bathroom, so I doubled checked my booking and showed them my booking was with a modern bathroom. Then I was told my booked room was sold out, that’s why I received a down grade. No further was given. I asked to get their manager, manager told me same thing. I was held at front desk for more than 20 mins, feeling frustrated and started googling their local consumer support, then manager offered us a room with open air bath, from this point, everything went japanese standard. Manager apologized and brought our luggage to new room. But the hustle I had to confront them with my unknowing downgrade was a disappointment.

Partner

8/10

Excellent

07 Jan 2019

George

Great Japanese style hotel for half board

The staff is really nice and helpful, especially the in their restaurant.
Staff speaks English very well, way better than some five-star hotel in Tokyo.
Hotel facilities are new and pretty, however, the room we stay in is kind of old.
I will book the \"West Wing\" room next time.

Partner

10/10

Exceptional

06 Dec 2018

Hawynislegurl

Staff service was excellent and very helpful that they spoke English. The room was large for 3 people and the beds very comfortable. The open air onsen was the best part!

Leisure Family

8/10

Excellent

25 Nov 2018

Ahmad

Great onsen

Amazing hotel, good food, cosy traditional japanese room.
Private onsen was amazing!

Partner

10/10

Exceptional

25 Nov 2018

Tash

Great place! Super cozy and clean, very spacious. Beautiful views, beautiful hot springs. Has private hot springs too. Lovely staff!

4/10

Poor

31 Oct 2018

P

Hotel location is ok. It is not far from the train station. Some of hotel staffs are ok but some persons are not friendly. Also, we are disappointed about the cleanliness of the room. Ton of dust is in the air-conditioning that hang on the ceiling over the bedding. Some dust was falling down to your bed even you didn't use the air-conditioning. More, the smell of the room is not nice.

8/10

Excellent

20 Oct 2018

Elizabeth

Stayed only one night. It has a private and public bath and a small tub too in the room if you want to have your own. Husband and I found the bath most relaxing. The facility is very clean and staff are all courteous.

10/10

Exceptional

19 Oct 2018

Leland

Great hotel. Staff was very helpful, my girlfriend accidentally left a few things in our room after checkout. Upon returning to check for them, they had the items behind the desk folded and put into bags for us. The Onsen’s were nice as well, with the outdoor areas having a nice view. Breakfast was good, having a few North American breakfast items like bacon, as well as many Japanese breakfast foods.

8/10

Excellent

27 Sep 2018

Henry

Nice Hotel in Scenic Spot

It was a wet day when we arrived by bus & a staff member rushed out to help with our bags. Friendly & quick service at reception. Our room was spacious & clean, bathroom had walk in shower. Tall people need to be aware of ceiling beams, when stepping down to lower level! Buffet breakfast was excellent for food choices, to suit both Asian & European guests.

10/10

Exceptional

11 Sep 2018

Verified traveler

Clean and comfortable. Staff spoke English.

Partner

10/10

Exceptional

11 Sep 2018

Erika

I wasn’t expecting our experience to be that great because of the bad reviews left here from other people. Facilitiies are old in some parts of the hotel but our room was clean (non smoking Japanese style room) and more spacious than expected! Tatami was new and we had a great view of the river from the room.
Japanese dinner was exceptional and the breakfast buffet was so delicious! They offered both Japanese and western style breakfast. Staff is very polite and friendly and the onsen was clean as well.

8/10

Excellent

05 Aug 2018

Louise

Great hotel. Great location. Great service.

Family

10/10

Exceptional

31 Jul 2018

Brownie5

Staff was great. Location is right by a river and the running water is soothing. It is ryokan style with tatami floors. They lay out your bedding every night and put it away every morning. My daughter and son in law paid for the hour private onsen. They said it was awesome. This is a great place to experience some authentic Japanese customs.

8/10

Excellent

18 Jul 2018

Verified traveler

Nice hotel within easy walking distance to the main street.

10/10

Exceptional

26 Jun 2018

Verified traveler

Amazing food! Good experience!

The 5 course dinner which had more then 10 dishes was unforgettable! Love the Japanese style hotel room!

10/10

Exceptional

18 Jun 2018

Heather

Nice indoor and outdoor pool.
Experienced ten courses dinner and breakfast buffet. All good.

10/10

Exceptional

18 Jun 2018

Verified traveler

Very comfortable stay in Hakone

This hotel is a great option in Hakone. Very well located (a short shuttle bus ride from the train station). We had a Western-style room, which was very spacious and seemed quite new. The included breakfast was great with lots of choices (both Japanese and Continental options). We decided to book dinner on our first night and it was a beautiful, multi-course traditional Japanese meal. There aren’t many dining options around (we were told that most places in the town closed early) so I would recommend dining at the hotel. By far our favourite part of the experience was the private onsen, which we booked twice while we were there. Very reasonably priced for one hour and so relaxing sitting in the hot spring looking out at the trees!

8/10

Excellent

27 May 2018

Johan

Excellent hotel - close to station

A great hotel - 15 minutes walk from station or you can catch complimentary shuttle in the morning from the hotel. Big room and excellent amenities but no free wifi in the room. The only downside was the dinner was not worth the money. For Y4,860 per person kaiseki dinner style, I expected more quality.

Partner

10/10

Exceptional

27 Apr 2018

Cherlynn

Quiet and relaxing

Big room,comfortable bed and great amenities. The service was amazing..they offer free shuttle service and luggage storage. The public bath was relaxing. Room has a kimono and slippers to wear down to bath. Outdoor bath, rock salt bath and indoor as well. Would definitely stay again. Only regret is I only booked one night!

Family

10/10

Exceptional

25 Apr 2018

Ian

Great hotel to relax and unwind

Large Japanese style room. We booked a private onsen which was a great experience. The breakfast buffet has an amazing choice of Japanese and western food. The only dislike was the wi-fi is only available in the lobby or on floor 5.