Name: Livemax Resort Hakone Ashinoko
Address: Motohakone 159 171 Ashigarashimo Gun, Hakone, 250-0522, JP

50 reviews shown

2/10

Poor

21 May 2026

Amanda

The entire place was horrible. It smelled of mildew. It had fixtures that were broken and ripped. It did not meet standards at all. Absolutely the worst place in the world to ever stay. I would never recommend this place. None of my worst nightmare it was completely beyond anything I’ve ever seen before cobwebs broken dirty. Anson no screen on the window a makeshift sink that was not even attached to the wall. Absolutely unbelievably horrible. made my stomach sick. I wanted to throw up. They wouldn’t even give me a partial refund and I didn’t even stay more than a few hours because I had no choice the worst hotel ever. They’re a mile and a half from any type of transportation. It was absolutely the worst place I’ve ever stayed in my life way too remote, and they did nothing to compensate me.

Family_with_children

10/10

Exceptional

06 Nov 2025

Jorge A

We had the room with the private onsen. It was amazing. The quality of the service was great in every area that comes to mind. Both dining and breakfast buffet were incredibly good. Lots of options for every taste. Would definitely repeat and recommend to friends.

Leisure Family

2/10

Poor

13 May 2025

Brianna

Hotel falling apart with black mold and water damage everywhere. False advertising of room quality. We left soon after checking in.

Leisure Family

8/10

Excellent

01 Apr 2025

brittany

The pictures online don’t do the surrounding area justice. It’s tucked in a beautiful woodsy area. The staff was okay. Their attitude was a bit underwhelming. We knew we couldn’t go to them if we needed something or had questions. There was definitely a huge language barrier which made it hard to understand the amenities. We were very confused about how the women and men’s baths worked. We understood that from a certain time in the morning women were allowed and then men after?? So we thought it was a unisex bath?? I don’t really know it wasn’t explained well and we didn’t know if tattoos were excepted. We ended up just using our private one in our room which was nice. The room and hotel itself seems a bit old and run down. Also, we had a huge room and the bathroom was SUPER small. The smallest we’ve seen since our stay here in Japan. It was nice for a night but I wouldn’t spend the money on more than one night here. I think it’s something to experience just for the private bath in the room for a night maybe two.

Leisure Partner

8/10

Excellent

08 Mar 2025

Ignacio

We weren’t allowed to use the public onsen because our tatttoos, which is common, but still annoying. The private onsen was nice, but the room’s drain was gooey and there was a band-aid left by the tub. Not the end of the world, and still worth it for the price and the nice spring waters.

Leisure Partner

8/10

Excellent

22 Nov 2024

Hermanas

A bit difficult to reach on foot, mostly suited for driving residents. Nice onsen and food.

Leisure Partner

8/10

Excellent

07 Nov 2024

Johnathan

Good rooms with a nice staff just an old building and limited transportation options

Leisure Partner

2/10

Poor

28 Oct 2024

Nicola

Black mold everywhere, dirty carpets, and a very unpleasant smell throughout the hotel.

Leisure Self

10/10

Exceptional

12 Sep 2024

Shale

It is difficult to find this place but the room I got is very large with bath tub

Self

8/10

Excellent

05 Sep 2024

Andres

Getting to the hotel was quite hard and options for eating outside of the hotel offering were nonexistent.
The room was spacious and offered everything promised but it was located on an area of the hotel that didn't have elevators, the public spaces all had a really strong humid odor.
It was an ok experience, but not sure it was worth the price

Leisure Partner

4/10

Poor

25 May 2024

Jeff

In desperate need of maintenance.

This place was dirty and falling apart. Water soaked floors and wallpaper everywhere. The carpets in the entire hotel were stained and dirty.

First room we were offered was so dirty I had to request a new one. Second room was on the 3rd floor (no elevator).

Staff was kind but obviously stretched way too thin (front desk employees double as waiters/buffet attendants).

The resort is quite remote and there are no amenities or stores near by.

Personal onsen in room was DIRTY to the MAX, so was the comforter.

Friends_and_family Family

4/10

Poor

25 May 2024

Jeff

Almost scary.

This place seems on the cusp of closure. Almost as though it’s been forgotten. Crusty. Mold. Water soaked floors a wallpaper everywhere. The carpets in the entire hotel were stained and dirty.

First room we were offered was so dirty I had to request a new one. Second room was on the 3rd floor (no elevator) and my dad is 73.

Staff was kind but obviously stretched way too thin (front desk employees double as waiters/buffet attendants).

It’s not close to anything so you’re at the mercy of the breakfast and dinner served on site.

Personal onsen in room was DIRTY to the MAX, so was the comforter. Honestly would have left this hotel if I wasn’t so tired.

But do consider that the entire area seems just as run down as this hotel. But the ropeway and pirate ship were nice.

Friends_and_family Family

10/10

Exceptional

23 May 2024

PhuongDuyen

It’s a such a good place to have a quiet and relax vacation. I could only to stay one night, and wish I could stay longer. Highly recommend to book a room with private bath and all meals included.

Leisure Partner

4/10

Poor

16 May 2024

nicola

The carpet in the halls was dirty and stained. In the room there was dust over a lot of stuff.

Leisure Partner

6/10

Pleasant

14 May 2024

Soryn

Not much around the property (food/dining), a bit difficult to get too.

Leisure Partner

10/10

Exceptional

27 Apr 2024

Jason

This property was amazing for the price, the staff were friendly and the private onsen was great!

Leisure Partner

4/10

Poor

16 Apr 2024

Charles

Dirty spiders in the room in room Onsen not very hot and the recirculating pump to keep the water hot was not working steep dangerous stairs. No elevator to the third floor and had to carry heavy bags up t the third floor. For an international hotel many of the staff didn’t speak English or even attempt to. un advised extra charge for the use of the in room Onsen that we paid a higher room fee for. Only one microwave for everyone in the hotel to use and yes it’s on the first floor for guests staying on the third floor not convenient.

Leisure Family

2/10

Poor

10 Apr 2024

Juliana

Never again. It was the worst hotel in Japan I’ve ever seen. Don’t even know where to start. Perhaps, that we were accommodated in the room with broken and leaking onsen. On reception we were told “once you take a bath, don’t let out water”. Well, thats interesting. We are curious and tried to do so and onsen was leaking badly. Obviously, because of bath full of water overnight and sewage system not working properly, the smell in the room was SO bad, we all felt sick immediately. To open windows, we needed to ask reception staff to help as they were opening from behind of the bath so you need to step ON the bath and open. Ridiculous 😅 Beside of the smell, the room is super worn. Two spots on the wall were just painted on with white paint. We felt like living in the abandoned room. Moreover, there were spiders. Not just one tiny spider but a bunch of huge creatures coming to visit us one by one and in pairs. My child could not properly sleep all night as was terrified. To be honest, me too.
And well. The staff. Not helping, not professional. For all comments they could only say “sorry mam” and smile. Not making a tiny effort to improve the situation. Moreover, the property does not have an elevator. And our room was second floor. I’d expect someone to help with luggage but not in this place. Just watching with wonder how we were taking suitcase to the room.
Hope this will give an idea of what this hotel is like. I wish I could read this kind of review before booking. It was m

Leisure Family

10/10

Exceptional

29 Jan 2024

Julia

Absolutely gorgeous property. Not too difficult or expensive to access via a bus from the Odawara shinkansen station. The rooms are huge, there are a million places to sit and relax, the hot tubs are amazing and fill pretty quickly, the public bath is spectacularly peaceful and gorgeous and is also pretty big. The dining options were plentiful too.

Leisure Partner

10/10

Exceptional

13 Jan 2024

Robert

Great value for private in-room spa

I was very pleased with our room, and in-room hot tub. The room was clean and spacious, and most importantly in 0° weather - warm upon arrival. The front desk was very courteous. You may want to bring your own sodas and/or beverages as their vending machine in the lobby is limited.

Partner

2/10

Poor

26 Nov 2023

Fiona

Not easy to get to. Food is terrible. Onsen very small. Facility is dated and not clean.

Leisure Friends

6/10

Pleasant

17 Nov 2023

Nathan

Dirty rooms

Leisure Friends

8/10

Excellent

13 Nov 2023

Timothy

Great hotel for its value.

Great hotel for the value. Very friendly staffs. The location would be a draw back if you don’t drive with your car. You can get to the hotel by bus which is highly recommended but the service is not very frequent.
Note that taxi or other car share services are basically nonexistent.

Partner

10/10

Exceptional

15 Oct 2023

Xochitl

I came here with my sister after a week and a half of traveling to different locations and we wanted to relax at this hot spring.
The staff was really friendly and helpful. We really enjoyed the private hot spring in our room. This place is far from town and is surrounded by trees so don't expect any stores. It's a really good place to unwind and relax. Very quaint and tranquil.

Leisure Family

6/10

Pleasant

12 Oct 2023

Alex

Was ok to stay over 3 nights, too many stairs to climb and no laundry

Business_and_leisure Partner

8/10

Excellent

03 Jul 2023

Geramy

Far from restaurants and main road but it was a great value for a hotel with private onsen

Leisure Family

8/10

Excellent

23 May 2023

Jessie

Good for the price. Small public bath but no one else was in it so rather relaxing. Buffet breakfast was small and limited, but it did the job. Hard to get to, no restaurants open for dinner except 1. Last bus around 7-8pm. Lots of hills. Staff were nice.

Leisure Partner

8/10

Excellent

18 May 2023

Richard

The Hotel itself seems kind of outdated, but it was still a pleasant stay. The room was spacious and the in-suite bath was as expected. The staff were very friendly and accommodating.

Leisure Self

8/10

Excellent

24 Jan 2023

Eric

Quiet and will need a car to travel around. Overall the stay is memorable.

Leisure Partner

8/10

Excellent

08 Apr 2021

Verified traveler

Recommended to relax.

Leisure Family

8/10

Excellent

16 Feb 2020

Verified traveler

This property is meant for locals who drive. For foreigners like me, it is not near to anything and you need to depend on public bus at a specific timing to fetch you to Togendai Station. Walking time is about 30 mins and it is not possible during winter time.

All rooms do not have any view to Lake Ashi or Mt Fuji. Rooms are pretty big and clean with private onsen in the room which give us the flexibility to use it anytime. It comes with private bath and toilet, a major reason for booking this hotel.

Buffet dinner and breakfast, nothing to wow. Reasonable and ok for us.

Front staff is friendly and helpful in answering all my queries.

Overall, this hotel more suitable for locals who drive.

Leisure Partner

10/10

Exceptional

05 Apr 2018

Verified traveler

Very comfortable and clean, very nice staff . Some may find a little out of the way, but walking distance to Ropeway, Lake Ashi etc, we loved our stay here.

6/10

Pleasant

07 Jan 2018

Verified traveler

Good place for young family, like with infant: very casual, reasonable, private onsen bath tab in the room. Not so good for us - matured family. The onsen bath is completely visible from room, no privacy. The room was small. Understaffed; though they were working so hard to accommodate the full housed customers. If you have children under 5years old and want to have a very intimate and relaxed family onsen time with low price, I will suggest here. But avoid the weekend. This place followed by OWALIDANI where was so much traffic in the weekend. There is a bus. But it was crowdy like morning train to Tokyo, if not worse. We will stay somewhere nearby train station next time.
Oh, the room was SOOOO DRY! I couldn't sleep.

Family

10/10

Exceptional

07 Jan 2018

James

Nice onsen resort on the hill just off the lake

Had a great time at this place. The staff don't seem proficient in English but anyone with basic Japanese should get by fine. Room is nice and big, and the private outdoor bath is really cool just as a decorative element even if you don't actually use it. Food was quite high class even if not exactly the freshest or best executed. Shuttle service available for getting back to transport routes.

8/10

Excellent

25 Oct 2017

A healing stay in Hakone

After a few day of shopping in Japan, we were tired. The in-room onsen help us to recover from tireness. A leasure walk around Togendai area was refreshing and relaxing. Hakone Yumoto is the main area of the district, where you can buy souvenir and taste different cuisine. A very enjoyable trip outside Tokyo.

10/10

Exceptional

05 Jul 2017

Ian

Relaxing hotel in the forests of Hakone Japan

My stay at the hotel with my girlfriend was very relaxing because of the professional helpful staff, comfortable beds, and onsen style bath. The staff had a functioning level of english making this a recommendation from me to any english speakers out there. I could see bigger people who are taller than 5'8\" having a difficult time with the bathroom because it is very small and the toilet seat isn't very big at all. The local area around the hotel isn't pedestrian friendly so you need to have a motor vehicle if you are to stay here. Overall I enjoyed my stay and I hope to go back during winter if I can.

Partner

8/10

Excellent

21 May 2026

shizuka

DHCのメイク落とし、化粧水、保湿ジェルが揃っていたのが良かったです。
客室内のデジタル時計が狂っていた点だけが気になりました。
朝食のバイキングで海鮮丼（まぐろ、サーモン、カンパチ、ねぎとろ、いくら）作りました。美味しかったです。
概ね満足です。

Self

6/10

Pleasant

04 May 2026

Hiroshi

家族で今回利用しました。部屋のお風呂についてですが、家族といえどベッド側のガラス面には内側にブラインドでもあると良いかと、、、気にせず利用もしやすいかと思います。

Family_with_children

10/10

Exceptional

24 Dec 2025

Nozomi

広く、部屋に露天風呂ついている部屋でした。
シャワーもあります。
朝食がとておいしいです。バイキングでした。
コンビニは近くないので、ホテルでちょっと売ってます。

Leisure Partner

8/10

Excellent

25 Oct 2025

エイジ

朝食は、品数が多くて良かった。

8/10

Excellent

25 Jun 2025

スタッフの方達はとても丁寧に接してくれました。
ブッフェの夕食、朝食は食べきれないくらい品数がありました。

2/10

Poor

17 Jun 2025

Jens Kristian Refsgaard

This hotel is so full of mold that I got sick and had to leave after one night.
I recommend that the facility is shut down pending major renovation.
The staff were kind and treated me well, I think that it is a management level issue.
The carpet in my entrance was soaking wet at all times and both bathrooms in my room smelled heavily of mold. I gave it a chance, but after sleeping I went down to breakfast and realized how severe my mold allergic reaction symptoms were so I went back to my room where I found that the clothes I had left outside of my suitcase overnight had gotten wet from just being in the room and upon entering the room my allergies increased so I packed and left.
After getting fresh air my symptoms improved rapidly which underlines that the problem was at the hotel.
I am surprised that rooms this expensive are so terrible.

Self

4/10

Poor

13 Jun 2025

MASAAKI

シンクや風呂場の匂いがきつかった。

Self

4/10

Poor

06 Dec 2024

Reymond

Maintenance is key

Place was dirty and baldy taken care of. You could tell did not spend too much on maintenance. Tatami sintetic mats where worn off. Public bath was in bad shape and dirty. They have a foot bath which is closed due to lack of maintenance and you could tell it has been for a while. Gardens where not maintained properly with weeds all over the place.
It's really a shame because the place has potential.
I recommend paying a little extra in one of the neighborhood hotels so can have a pleasant visit to such a beautiful town.

Partner

10/10

Exceptional

27 Nov 2024

あやと

丁寧な接客、綺麗で広い部屋がとても良かったです。

Leisure Partner

6/10

Pleasant

23 Nov 2024

Nancy

Creo que por el precio ya necesita una remodelación en baños, tanto en el wc como en regadera por lo general todo está bien salvo esos dos detalles

8/10

Excellent

26 Oct 2024

Glenda

Hotel molto tranquillo in un bosco, raggiungibile con il bus, colazione e cena ottime, onsen pubblici piccolo ma tranquillo, vasca termale privata spettacolare

Leisure Family

8/10

Excellent

01 Oct 2024

???

スタッフの方がとても親切で過ごしやすかったです。

Leisure Partner

6/10

Pleasant

24 Aug 2024

ジュンジ

室内の臭いと室内ドアの開閉がスムーズではないのが気になった