Dawn
Unfortunately I did experience a few problems. On my arrival I had been told the wrong room number so therefore the access code didn’t work. I had to contact the customer service and was moved to another room. On my final day there was no water in the taps at all in the afternoon and I had to contact customer services again who put me through to the manager. He advised me to wait until 7pm which I did and there was still no water. I was then given the option of moving to a different hotel which I accepted so I had to pack up everything and walk to the other hotel and check myself in again as there are no staff on site of course. I was offered a free breakfast for the inconvenience but didn’t accept as I was eating with my relatives in Ratingen. The staff were very kind and apologetic but the experience was not especially relaxing. My mobile phone bill will be huge because of the number of calls I have had to make to resolve the problems I encountered
