Hotel Domus

10/10

Exceptional

24 Jun 2026

Todd

Great location and reasonably priced for a quality hotel. Coffee service in the morning was very good. Will stay again when visiting Florence especially by train.

Partner

8/10

Excellent

13 Jun 2026

Jenny

Great location, friendly and helpful staff. Positives: quiet rooms (in a city full of noisy traffic and people), excellent showers with strong water pressure and plenty of hot water. Not so great: furniture and fixtures not in great shape, nothing fatal but knobs missing, wobbly tables and the like.

Friends_and_family Family

10/10

Exceptional

30 May 2026

Josephine

Excellent location with a great breakfast provided. The staff were outstanding-always cheerful, friendly and ready to help.

Partner

10/10

Exceptional

18 May 2026

Abby

Our room was clean and small but fine for just the two of us. The staff was very friendly. The hotel is right in the middle of the city which was convenient for walking to see the sights.

Partner

6/10

Pleasant

19 Apr 2026

Jida

The location is excellent, the staff are respectful, and the breakfast is good. However, the windows are old, which makes the nights quite noisy. Part of the curtains has fallen, the divider between the two beds is unstable, and the WiFi is very weak.

Self

10/10

Exceptional

17 Apr 2026

Kenneth

Nice hotel great location

Partner

10/10

Exceptional

30 Nov 2025

Andrea

Staff were great and room was comfortable

8/10

Excellent

22 Nov 2025

Sacki

Hotel was older but in a good location. Staff was excellent. Room was clean. Several great restaurants and eateries within walking distance.

Leisure Friends

10/10

Exceptional

26 Aug 2025

Coramarie

We loved our stay at Hotel Domus Florentiae! The breakfast was amazing! We enjoyed it out on the balcony while watching the city wake up. The staff was friendly and very helpful. We wish we would have stayed here longer!

6/10

Pleasant

11 Aug 2025

LAURA LINETTE

The room was very small, it had one window with no view, no light, small TV, something in the bathroom was leaking, no ventilation (yes AC). The breakfast is not American, few options to eat in general and no vegan options.
Staff was friendly.

Leisure Family_with_children

10/10

Exceptional

09 Aug 2025

Yasir

Great experience, great location and staff.

Leisure Family

8/10

Excellent

28 Jun 2025

YUN TAO

Good

6/10

Pleasant

26 Jun 2025

Juan

Breakfast was delicious as it included the typical pastries, fruits and natural juices. The staff was very friendly. However, the next door establishments were very loud. For the three nights we were there it was impossible to sleep in between the construction noise, loud music, loud conversations all night and early morning long. The room was cleaned and had everything we needed but unless you are traveling without kids and are here to party all night long this is probably not the best option for you.

Leisure Family

4/10

Poor

13 Apr 2025

Verified traveler

good location, wonderful staff, need major repair

Giacomo, the staff at the reception is wonderful but this hotel needs major repair and renovation. The room is tiny and the design makes it very hard to use the toilet seat because there is no space. The waters in the shower drains really slow. The lobby is very dirty. There is sewage smell in the elevator and in the lobby area. The hair dryer also does not work. However the hotel is historical and the bedding is clean.

Self

8/10

Excellent

16 Nov 2024

Dana

Very close to train station and piazzo. Unfortunately the floors in the bathroom was very slippery if any water got on it . We had to line it with towels. Great breakfast and staff

Leisure Partner

4/10

Poor

11 Oct 2024

Heather

The location and the staff are wonderful. This is simply not a 4 star hotel. The staff (wonderful). The furnishings need a really good clean. Breakfast was great, sheets cleaned daily, however the curtains, chairs, couches desperately need cleaning or replacement.

Leisure Partner

10/10

Exceptional

11 Oct 2024

Craig

The staff was truly fantastic and the location could not have been better

Partner

10/10

Exceptional

09 Aug 2024

Theodros

Location, supportive staff , clean, tidy and spacious room and delucious breakfast. The staff went out of their way to peovide us with guidancce and welcoming environment. Highly recommended. Thank you for our memorable stay

Leisure Family

8/10

Excellent

24 Jul 2024

Edward

Good

8/10

Excellent

24 Jul 2024

Edward

Good stay overall
Exactly how it’s advertised

10/10

Exceptional

14 Jun 2024

Mary Joanne

Very close to the tram form the airport. Centrally located and super nice staff!

2/10

Poor

02 Jun 2024

Sumo

Terrible room. Smelled awful. Do not recommend at all

10/10

Exceptional

13 May 2024

Mark

Friendly staff. Good breakfast. Great location. Room was spacious. A|C was cold. Very close to train station and attractions.

Partner

8/10

Excellent

04 May 2024

William

This was a very nice hotel on a very difficult street. The staff and amenities were first rate but it was a challenge to roll my suitcase back and forth over the cobblestones and narrow street. The hotel was very convenient to the rail station. The staff and adjoining restaurant were first rate. I would stay here again if I were to come to Naples in the furture.

Leisure Self

2/10

Poor

29 Mar 2024

Julio

This is NOT a 4 start Hotel, it is far from it. The rooms are pretty rundown, the nightstands were falling a part, the shower door was extreme difficult to close, bedding was old and towels didnt smell good. The cherry on top was the broken AC which made very uncomfortable to sleep at night. Again, if this was marked and priced as 1-2start hotel i would understand. However, when you make a point to call it a 4 start there are expectations to be met and this place fails in every aspects of it. The only good thing is the location and the buffet staff was super nice. Front desk.was not very helpful to when we left either. Overall, i would never step a foot on this place.

Leisure Family_with_children

10/10

Exceptional

29 Feb 2024

Verified traveler

Young lady checking us in was knowledgeable, helpful. Kudos to her!

Buffet breakfast the best!

Friends_and_family Friends

10/10

Exceptional

06 Dec 2023

P Y

Overall pleasant stay

Overall the stay is nice and pleasant as the staffs are very helpful and friendly. The down side is it is near to the streets so it can be noisy at night. The toilet flush sometimes does not work well due to water pressure.

Friends_and_family Friends

10/10

Exceptional

25 Oct 2023

Graeme

All good

All good. Great location. Great and friendly service.

Partner

10/10

Exceptional

25 Sep 2023

Luanne

Excellent location. Friendly place.

Leisure Family

10/10

Exceptional

06 Jul 2023

Carmen

We loved our stay at this hotel and would definitely recommend staying here. Only 3 minutes walk from the Santa Maria Novella Station. The hotel room was super clean and very comfortable. The breakfast was also very good. Salam was very kind and attentive.

Leisure Family

10/10

Exceptional

26 May 2023

Valerie

Enjoyed our stay here. Our room was facing the plaza, therefore, it was noisy at night. Other than the noise, our visit was very pleasant. The staff was very friendly and helpful.

Leisure Partner

10/10

Exceptional

02 Dec 2022

Yanqing

Location!

Business

8/10

Excellent

08 Nov 2022

Curtis

Staff were very friendly and helpful. Outstanding breakfast too.

Leisure Family

2/10

Poor

28 Oct 2022

Felix

Hotel not marked and hard to find. Bathroom was broken and flooded and they did not fix it even though they knew it prior to our arrival. It was noisy since it was next to the plaza where people sing and play loud music. The staff is very nice. The location is excellent.

4/10

Poor

05 Oct 2022

Andrew

Room is very old and small.

Leisure Self

6/10

Pleasant

19 Sep 2022

Lan

The hotel is old, the AC doesn’t work. The drain for the shower is very very slow. It’s not safe to get in the shower/tub. The tub is higher than usual, there is no handle to hold.
The area is in convenience in the center of the city and is very close to the train station.

Business Self

10/10

Exceptional

27 May 2022

Edgar

The hotel is not on the newer side which is understandable. The A/C was our only issue there because it was hot and it didn't seem to work. the staff was super nice. you can leave your key up front so you don't have to carry it or worry about losing it. Its also really close to the train station and several methods of transportation

Leisure Partner

10/10

Exceptional

11 Apr 2022

Pierluca

Beautiful hotel in the center

Great location, in the very center of Florence, room very large and very good service. Breakfast was ok, mix italian and international. Perfect for a stay in the city

Partner

2/10

Poor

24 Jan 2022

Maridalia

The property is at a great location. It’s just a little old. The room we were given was awful. Bed was so bad we literally felt every bed spring. The smell was so awful it made our heads hurt. I asked if we could possibly move and was told yes for an additional $50 Euros a night. But what really made me mad was the fact the front desk guy said he knows & gets a lot of complaints of the smell for that room.

Leisure Partner

4/10

Poor

18 Oct 2019

Verified traveler

Room was so dark
The room did not get clean
Manger not helpfull

Leisure Family

6/10

Pleasant

31 Jul 2019

Verified traveler

Very good location, but lbuilding is old and room is not in good condition. There is sever water problem in bathtub.

Family

8/10

Excellent

07 Jul 2019

Tracey

This property was centrally located to all we wanted to see and do. It was small with a great breakfast. It was quiet, easy to get to from the train. We enjoyed this hotel

Leisure Family

8/10

Excellent

04 Jul 2019

Alison

Great location

Hotel is in an excellent location, within walking distance to the station and the Dome. It was extremely hot but the aircon worked well. The concierge recommended some great restaurants for dinner!

Partner

10/10

Exceptional

30 May 2019

Antonio

After an unfortunate hotel selection of Hotel Spanga which was a total dump. I was fortunate to get a room at Hotel Domus. The staff went out of their way to accommodate our needs. The hotel was near the train station as we needed, was clean and had a staff that truly cared about the customer 's experience. It was so good that

Partner

8/10

Excellent

25 Apr 2019

James

Good, but could use a few updates.

The mattress was a little too firm for my taste. The drains were slow to empty. Otherwise it’s was a good stay

10/10

Exceptional

23 Apr 2019

Verified traveler

the staff was extremely helpful and always eager to help in any way possible.

Leisure Family

6/10

Pleasant

20 Apr 2019

Verified traveler

Not a 4 star hotel

Not a 4 star hotel. Stayed in room 111. A very tired and basic looking room. Walk in shower which leaked and was not very stable. Good breakfast but very small breakfast room which was very cramped. Handy for train station and all attractions Would not stay here again.

Partner

2/10

Poor

17 Mar 2019

Verified traveler

Smell in the lobby, on the stair and in my room was horrible. I think they are trying to cover smell of smoking. The result is awful. The owner is rude - suggested if I have allergy to the smell I have to go to hospital or to find another hotel. Yes, this is exactly what owner told me when I've asked if I can change the room. I had non-refundable 3 nights reservation in this property. After 1st night left this hotel, paid again to stay in different hotel. Room and the bathroom was tiny even for 1 person. Bed was super uncomfortable.

Leisure Self

6/10

Pleasant

16 Mar 2019

Verified traveler

It's not too far from the Duomo and is within walking distance of the train station. The mattress was terrible, however.

Leisure Family

10/10

Exceptional

16 Oct 2018

MARIANNA

Very friendly and excellent location

Family

8/10

Excellent

02 Oct 2018

Verified traveler

Perfect location

Perfect location, near the train/bus station, but also near the centre.

8/10

Excellent

28 Sep 2018

Pooi Yuen

Fine.

Good.

Partner

2/10

Poor

18 Aug 2018

Andrew

Two stars, not four. READ MY REVIEW.

Not four star. Two stars at best. Only one person working. No porter or bellhop. Holes in towels. No breakfast even if the hotels.com listing says full breakfast included. Have to ask hotel for credit voucher to make up for it. Lobby furniture has dark stains on old couches. Smelly elevator. Television monitor is 50 cm, too small. No manager is available at all to appeal problems or common sense.

Family

8/10

Excellent

01 Jul 2018

Verified traveler

Great location

Rooms are small and simple but have everything you need. Location is fantastic. Would recommend.

10/10

Exceptional

27 Jun 2018

Verified traveler

Great location on a plaza.

Very nice hotel on a Plaza and a short 5 minute walk to the train stay. We had a very nice room overlooking the Plaza.

10/10

Exceptional

21 Jun 2018

Jean

This DC traveler recommends Hotel Domus F. Friendly, attentive staff. Ease of access for sights, dining, terminal. Quiet, Clean, secure, attractive & airy, The best towels from Paris to Rome I might add! Excellent breakfast on rooftop terrace. Hats off to them!

8/10

Excellent

09 Jun 2018

Peter

Excellent location. Walking distance from main central train station..

8/10

Excellent

31 May 2018

Greg

The building is 600 years old and you have to take that into consideration. Staff were very helpful

8/10

Excellent

23 May 2018

Sandra

Great location however hotel has older infrastructure.

6/10

Pleasant

22 Apr 2018

Dean

So-So Hotel in Florence

Really a mixed bag here, and disappointing vis-a-vis the 4-star status. The positives include (1) the location being great both for the train station and for exploring Florence; (2) the fantastic service ethic displayed consistently by Mirko; and (3) the good work of the two people who served breakfast. The cons include: (1) loud both as re street noise and re a bunch of 20-somethings partying hard on the first night until 2 am; (2) dated room; (3) two twin beds pushed together when a double bed was specified; (4) highly problematic toilet flushing mechanism; and (5) bugs in the room from open windows. We wouldn't come back again.

10/10

Exceptional

07 Oct 2017

Craig

Great Location - Great Hotel

Great Hotel and Great Location!
A 5 minute walk from Train station and central to all attractions. We walked everywhere! Of course the room was good size, clean, and very updated. Get the free breakfast, as good to get fueled up before heading out.
Very friendly staff that does a great job!

Partner

8/10

Excellent

04 Oct 2017

Peter

We stayed in room 107 and we're greatly pleased with a red wine welcome, as both my wife and I were in Florence for milestone birthdays. (Nice touch). Room was pleasant, good size but on Saturday night it was noisy outside. It was disturbing but not overly excessive. Certainly can not fault staff, cleanlines, ambience, breakfast and location of hotel. Breakfast terrace was an excellent feature, which my wife and I enjoyed. Would certainly stay here again. From the Hotel.com presentation of room features against higher price category I had anticipated the room decor to be of the higher grade. Think they should show room numbers against featured pictures so you know what decor quality you are getting for price paid.

Partner

6/10

Pleasant

12 Sep 2017

Verified traveler

Nice location. For the price.

The hotel is located in a very good area. Close to the train station. Everything is in the walking distance. The room we stayed had very strong room fragrance plugged in. As soon as I was getting close to the room, I started coughing. We couldn't figure out why and finally we took the fragrance off from the plug ins, smell slowly went away and I could start breathing.
Other than that, everything is very basic. Hotel staff was very kind and friendly.

8/10

Excellent

03 Sep 2017

Verified traveler

Hotel Domus is conveniently located close to the train station. It's walking distance to all the major sites. There is a free walking tour that meets right in front of the church of Santa Maria Novella. The hotel was comfortable. I have no complaints other than my electronics adapter didn't fit into any of the outlets. However, the hotel has extras and did let me borrow one.

8/10

Excellent

23 Aug 2017

Cengiz

Perfect location

Kind of old hotel. But location was perfect. Room was clean. Breakfast was awesome. So overall happy with my stay

10/10

Exceptional

16 Aug 2017

John Paul

4 star hotel but really should be a 5

never expcted such an awesome hotel. it is a 4 star hotel with a 5 star service and comfort. pity we did not have a longer stay

Family

10/10

Exceptional

20 Jun 2017

David

Great option right by Santa Maria Novella

Very clean hotel in a convenient location. The room was great, bathroom was clean, and the breakfast had a nice selection of sweet and savory options. The Wi-Fi is a bit spotty, but that's the case with most places in Italy (if high speed internet is your priority there are probably other countries to consider visiting).

10/10

Exceptional

11 Oct 2016

mmjax

Quaint hotel in the heart of Florence.

Clean rooms, excellent staff with an awesome breakfast. Located within walking distance of many sites.

6/10

Pleasant

10 Oct 2016

Teri

The comfort of the room depends upon which one you get.
We initially spent the first night in a very tiny, noisy room. Fortunately, the man who checked us in, immediately found us a much more suitable one, without us even asking.

4/10

Poor

17 Sep 2016

marsha

Did not have a good stay hopefully yours is better

Not sound proof.... heard loud snoring, thought it was my husband at first but nope, next room over. Shower door was broken, had to shower with door open. Toilet was not cleaned before giving us the room. Bed was hard. Tv wasn't working. Only good thing was location and wifi. All of these things are correctable so I hope the staff pays attention....if you just need a place to rest your head then book it. The room decor is antique and pretty.

Partner

8/10

Excellent

09 Aug 2016

Gerald D

One night close to rail

Partner

8/10

Excellent

05 Aug 2016

Verified traveler

very convenient location & good price

the wifi is quite unstable.

10/10

Exceptional

02 Jun 2016

Suneel

Fantastic location, great service

Just stayed a night but loved the service. We didn't pay attention to the breakfast timings and were late but they were nice enough to send pretty much a complete breakfast to our room.

Partner

4/10

Poor

21 May 2016

Xia

Wifi is really bad

Partner

8/10

Excellent

05 May 2016

Howard

Perfect views

Service was unbelievable. You could not have asked for a nicer group of people.... They saw my daughter and I waiting for a bus and they brought us back to the hotel..

Family

10/10

Exceptional

21 Apr 2016

Jeremy chun kau

Great Front Desk team

Location is perfect as it's right across the station and inside the square. Took us sometime to find it but perfect. Room on first night was rather old and up the staircase. The toilet was a little cramp and felt the room dusty. TV size...I rather not watch it and instead turned it on for MTV as it's too small.
Second night was great! Enzo upgraded us and gave us the room on the main floor which was huge, toilets are bigger and next to the breakfast room. Great guys at the front desk. Always ready to help. Breakfast spread is limited but acceptable.Bed was a little but hard but it worked for both my son and I.

Family

8/10

Excellent

25 Mar 2016

terry

Italy vacation

Italy vacation clise to rail station

Family

6/10

Pleasant

11 Mar 2016

nolita

Great location from train station. No hot water for shower one morning at around 7am but there is hot water in the sink faucet. I had to take a cold shower with room temp of 10 degrees C. The front desk said there is a clump of hair in the drain and somebody is \"fixing the problem\".
I do not see the connection between the hot water and drain excuse.

Family

10/10

Exceptional

29 Feb 2016

M.Ts.

Nice hotel, 2 minutes walk to the Duomo

Nice and friendly staff, happy with my stay there.

8/10

Excellent

29 Feb 2016

Gregory

I had problems, but I you wont.

I have noticed, that in Italy, the \"star ratings\" of hotels are generally skewed. Not this one - this is really a four star property. I would stay here again to give them another shot. I only stayed one night. I had to transfer rooms because the toilet in my first room would not flush. Also - the wifi was weak and spotty. The concierge was reluctant to switch me rooms - then I learned why at about 1am. The bar (right below the room was very loud until after 2am). Then, at about 5am, the garbage men and street sweepers were super loud. The view of the plaza was nice, but it was very loud when I was trying to sleep. Very convenient to the train station (3 min walk) and the the Novella church (which was $5Euros to enter).

10/10

Exceptional

25 Feb 2016

Verified traveler

The hotel was pretty nice. Close to everything . Tony ( front desk) was very helpful . He gave us room on the first floor which had old paintings on the ceiling and told us little bit about the history behind it.

10/10

Exceptional

08 Feb 2016

Deborah

LdM study abroad parent

This hotel was not on the parent list for study abroad students however it should have been. We arrived a week early and stayed here for 6 nights so I think I have an honest opinion. The room was towards the street so the view was of the Santa Maria Novella. The staff were friendly and helpful. Breakfast was from 7:30 to 9:45 and it was a lovely buffet. Two doors down is Arnold's where you can get a SBUX like drink to go. Wifi was not good, however it was strong in the lobby. My sister from UK came with us and reminded me that this is Italy, not America. You need to remember that you will be gone all day sight seeing and that location is everything. It is a 5 minute walk to the bus and train station. 1 hr 15 min Trainn ride into Siena, and minutes away from most Florence tourist destinations. I would chose this hotel over any others I saw there. You can expect room cleaned daily, beds turned down with biscotti on the pillows. There are additional blankets and pillows on request. I did not turn on the tv but it was there. We Wales the streets at midnight eating gelato and it was perfectly safe.

Family

10/10

Exceptional

15 Jan 2016

Verified traveler

Very friendly staff who gave a great food recommendation when we asked. They also upgraded us to a larger room (no extra charge) for our anniversary (which was probably only possible since we were traveling off busy season). So thank you to the hotel! The room was clean and comfortable.
Close to the train station and within a 15 minute walk to most museums and attractions.

Partner

6/10

Pleasant

22 Dec 2015

Lincoln

Good location but noisy.

Great location of you like night life. Bad location if you like quiet rooms as thus hotel had crowds abd noise until at least 2 am.
It had bad bedding, the power went out and the shower was out dated, minimally functional and not great.
The breakfast was bad and even though it was free, we chose to eat out.
The location served us well for shopping and being close to the major station prior to departure.

Partner

4/10

Poor

27 Nov 2015

Not Provided

Not a good experience at all

I don't often write negative reviews, but this is one hotel I couldn't have been happier checking out of. The hotel does not merit a 4 star classification. The only thing it has going for it is the location. My room had an unbearably awful smell and the air freshener they tried to cover it up with did not help in the least. The TV was broken and was bent down facing the desk it rested on. Plus, there was not a single English language channel. I spent most of my time walking the lovely city, but if I was in the hotel, I preferred to sit out in the lobby. There are many other hotels in the vicinity, do yourself a favor and look elsewhere.

10/10

Exceptional

21 Oct 2015

Jacqueline

Great stay! Very clean and nice size. Great breakfast. Beautiful hotel. Thought would be very dated and dirty, it was super clean and very charming. Very comfortable. Sexy young man working front desk too.

Family

10/10

Exceptional

21 Oct 2015

John

Florence trip

Great hotel for the buck. very good location and easy to walk to all Florence tourist attractions. Staff was amazing and Breakfast was the best !!!!

6/10

Pleasant

16 Oct 2015

John

Location is great, close to coliseum and stations.

Room was more or less ok, bathroom was dirty .. I got even a towel full of women hair... In the morning you can hear the main door opening and closing (very noisy)
Breakfast is a joke - got a coffee and a croissant .. Had to pay to get a decent meal.

10/10

Exceptional

25 Sep 2015

Calvin

4-Star Hotel with 5-Star Service!

The Hotel Domus Florentiae is the best hotel I've stayed in during this trip to Italy where I visited 3 other cities. Their staff are super friendly, and super nice, always ready and eager to help. It is a small hotel, and the staff's service superiority makes you feel like you're part of a family in a warm and hospitable bed and breakfast. Kudos to Enzo and his staff!

Partner

8/10

Excellent

20 Sep 2015

Jim

Everyone in the hotel staff were very professional and helpful, the internet access worked well, room was quite, breakfast was a typical European style breakfast. I felt the Hotel could use some updating...Over all nice hotel and great location

6/10

Pleasant

19 Sep 2015

Stephen

Good location,boring breakfast, small shower, we got a queen bed, but many rooms only have two twin.

Family

10/10

Exceptional

10 Sep 2015

Verified traveler

Great central location!
Had a beautiful view of the square!

Partner

4/10

Poor

22 Aug 2015

Ma

Nice location, but poorly maintained

I was there just one night in their single room. The location and decor are nice. But, rooms are not maintained. The shower was not draining water properly. There was no soap dish in the shower. The air conditioner was ancient, making lot of noise. The \"TV\" screen was tiny and reception poor.

Further, the hotel owner was greedy (he refused to pay me back one night's charges, despite me leaving one night early, and when asked about currency exchange, he quoted me some exorbitant rate). I checked out very early in the morning. The night before, the owner promised that he will arrange some coffee and light snack for my breakfast when I leave, but there was no such thing when I left.
Overall, I would not recommend this hotel.

8/10

Excellent

20 Aug 2015

Jason

Good value, great location

Exactly what we needed....good location and roof over our heads. The room size is on par or bigger than others in Europe. The bathroom is very nice. Florence is a convenient town. This is 2 minute walk to the Domus.....and 10 minutes to Ponte Vecchio. No extra services offered....service was average. Breakfast was a bit better than average, warm pastries and coffee, cappucino made to order.

Partner

6/10

Pleasant

18 Aug 2015

Verified traveler

Averag

Great location. Hotel a little dated and breakfast was pretty ordinary. Quite noisy as well if you get room facing the square

Partner

8/10

Excellent

23 Jul 2015

thomas

Excellent location and service

Clean and centrally located. Staff very welcoming and accommodating. Nice breakfast with outdoor veranda.

6/10

Pleasant

19 Jul 2015

Todd

Decent hotel

Their internet connection was down for the duration of our 1 night stay. It was frustrating, but out of their control.

Partner

6/10

Pleasant

09 Jul 2015

Kenneth

Miserable Hotel‼️

I normally always try to be positive in my reviews, however this was the most miserable stay we've ever had at a hotel. It was hotter inside the room then it was outside. The AC would only run for 30 minutes, before it shut off. I got up twice in the middle the night to take a shower. The desk clerks said at all the rooms were like that. The WIFI was a joke at best! Even at the front desk it kept dropping my connection. We've never been so happy to check out of a hotel before.

Family

10/10

Exceptional

13 May 2015

Verified traveler

Nice hotel in the middle of everything

Excellant staff and amazing service. I would definitely chose this hotel if we go to Florence again.

Partner

10/10

Exceptional

13 May 2015

Brian

Great European hotel

Great European hotel with great location on a plaza. Our room had a window overlooking the street (nice) and plaza. Easy walking distance to Duomo and museums and shopping. Shower was funky by American standards. The guys at the front desk were super helpful with directions. The tourist activity by day was great, but it was quiet at night. I'm glad we stayed here instead of near the airport. Good restaurants nearby.

Partner