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Park-Hotel Hagenbeck

Hamburg · Germany

hagenbeckstr, 150View location

9.0/10Excellent1,000 Reviews
Cleanliness9.4/109.4
Service9.0/109.0
Comfort9.0/109.0
Condition9.0/109.0
Location8.4/108.4
Neighborhood8.6/108.6
Value8.2/108.2
Amenities8.8/108.8
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  • Business hotels
  • Sustainability certification
  • Hotels with spa

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Park-Hotel Hagenbeck

As the world's first zoo-themed hotel, the extraordinary Park-Hotel Hagenbeck captures the hearts of guests of all ages! Whether traveling for business or leisure, you'll undoubtedly appreciate its unique blend of colonial-exotic luxury. Guests adore the Hagenbeck Zoo, a unique animal park integrated with the hotel.

This feature makes the Park-Hotel Hagenbeck not only a child-friendly family hotel, but also a romantic city escape and an extravagant venue for business and events. Valet parking is available through the hotel reception.

Read more about this hotelShow less

With a stay at Park-Hotel Hagenbeck in Hamburg (Eimsbuettel), you'll be within a 5-minute walk of Hagenbeck Zoo and Tropen-Aquarium Hagenbeck. This family-friendly hotel is 1.2 mi (2 km) from SchwarzLICHTviertel and 1.3 mi (2 km) from JUMP House Hamburg.

Make yourself at home in one of the 158 guestrooms featuring refrigerators and minibars. Your room comes with a pillowtop bed. 47-inch flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with showers feature rainfall showerheads and hair dryers.

Featured amenities include limo/town car service, a computer station, and dry cleaning/laundry services. Planning an event in Hamburg? This hotel has 6200 square feet (576 square meters) of space consisting of conference space and 5 meeting rooms. Self parking (subject to charges) is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Pet friendly
Concierge
Laundry
Spa
Gym
Entertainment
Non-smoking
Childcare
Business facilities
Banquet facilities
Transportation services
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until anytime
Check-out until 12:00 PM
Minimum check-in age 18

Hotel policies

Parking height restrictions apply Events/parties allowed LGBTQIA+ friendly Professional property host/manager GreenSign Hotel Pets allowed Pet max weight (per pet) in kg is 20 Pet max weight (per pet) in lb is 44 Maximum number of pets per room 1 Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Essential Travel
Essential workers only - NO

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • Deposit is payable by bank transfer and is due within 72 hours of booking the reservation.

    We have included all charges provided to us by the property.

  • You need to know
    • Only registered guests are allowed in the guestrooms.
    • This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section). Guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation.
    • A car is not required for transportation to and from this property.
    • Parking height restrictions apply.
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • Tax ID - DE 243316294
    • This property accepts credit cards and cash
    • Parties and events are allowed on site
    • Long-term renters welcome
    • Safety features at this property include a fire extinguisher and a smoke detector
    • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Minimal age
    18
  • Optional fees
    • Fee for buffet breakfast: approximately EUR 29 for adults and EUR 15 for children
    • Self parking fee: EUR 26 per day (in/out privileges)
    • Extended parking fee: EUR 182 per week
    • Nearby parking fee: EUR 8 per day(1640 ft away; open 24 hours)
    • Pet fee: EUR 25 per pet, per night
    • Service animals are exempt from fees
    • Early check-in fee: EUR 30 (subject to availability)
    • Late check-out fee: EUR 70 (subject to availability)
    • Rollaway bed fee: EUR 49.0 per day
    • Hosted evening meal: EUR 45

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    German

    English

    French

    Spanish

Nearby attractions

Hagenbeck Zoo 0.3 km / 0.2 mi
Tropen-Aquarium Hagenbeck 0.3 km / 0.2 mi
SchwarzLICHTviertel 2.2 km / 1.4 mi
JUMP House Hamburg 2.2 km / 1.4 mi
Altonaer Volkspark 2.9 km / 1.8 mi
Volksparkstadion 3.1 km / 2 mi
University Medical Center Hamburg-Eppendorf 3.2 km / 2 mi
EKZ Nedderfeld 3.2 km / 2 mi
Barclays Arena 3.3 km / 2 mi
Eppendorfer Landstrasse 3.6 km / 2.2 mi
University of Hamburg 4 km / 2.5 mi
Theatre Neue Flora 4 km / 2.5 mi
Trabrennbahn Hamburg Bahrenfeld 4.4 km / 2.7 mi
Planten un Blomen 4.7 km / 2.9 mi
Hamburg Messe and Congress 4.8 km / 3 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Year of construction: 2009
  • Year of most recent renovation: 2018
  • Total number of rooms: 158
  • Number of floors (main building): 5
  • Twin rooms: 74
  • Suites: 3
  • Family rooms: 12
  • Accessible rooms: 4
  • hotel
  • American Express
  • EC
  • JCB
Show 81 more facilities & services
  • Diners Club
  • MasterCard
  • Visa
  • Maestro
  • City centre
  • Bus/Train station
  • Nearest Bus / Metro Stop
  • Airport
  • Harbour
  • Wheelchair-accessible
  • Car parkExtra charge
  • Electric vehicle charging station
  • GarageExtra charge
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Late Check-outExtra charge
  • Mobile phone coverage
  • Wi-fi
  • Local and international calls
  • Secure parking
  • Room serviceExtra charge
  • Laundry serviceExtra charge
  • Bicycle hire service
  • Babysitting serviceExtra charge
  • Multilingual staff
  • Bellboy service
  • Fireplace
  • Smoke detector
  • Hotel safe
  • Lift access
  • Newspaper stand
  • Garden
  • Terrace
  • Bicycle storage
  • Sun terrace
  • Gym
  • Newspapers
  • Luggage room
  • Dining area
  • Clothes dryer
  • Grill/BBQ
  • Electric kettle
  • Bikes available
  • Towels and bed linen
  • Café
  • Bar
  • Restaurant
  • Non-smoking area
  • Smoking area
  • Highchairs
  • Banquet hall
  • Show cooking
  • Air conditioning in Restaurant
  • Breakfast room
  • Conference room
  • Meeting room: 5
  • ProjectorExtra charge
  • Printer
  • PhotocopierExtra charge
  • Fax
  • TV lounge
  • Sauna
  • Spa centre
  • GreenSign Hotel
  • Breakfast
  • Breakfast buffet
  • Hot breakfast
  • Buffet lunch
  • À la carte lunch
  • À la carte dinner
  • Half Board
  • Gluten-free meals
  • Vegetarian meal
  • Snacks
  • Deposit on arrival
  • Early Check-in
  • Charges for late arrival
  • Early departure
  • Identification card at arrival
  • Fitness
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

DB

Buffet Breakfast

This meal plan may be available depending on the selected room/rate.

RO

Room Only

Accommodation only. Meals are usually not included.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • DOUBLE DELUXE QUEEN BEDDOUBLE • DELUXE QUEEN BEDDBL.DX-QN

    Photos are not available for this room type.

    Park-Hotel Hagenbeck

    DOUBLE DELUXE QUEEN BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE QUEEN BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE CLASSICDOUBLE • CLASSICDBL.AS

    Photos are not available for this room type.

    Park-Hotel Hagenbeck

    DOUBLE CLASSIC

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    CLASSIC

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.AS

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXE WITH BALCONYDOUBLE • DELUXE WITH BALCONYDBL.BL-DX

    Photos are not available for this room type.

    Park-Hotel Hagenbeck

    DOUBLE DELUXE WITH BALCONY

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE WITH BALCONY

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.BL-DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXEDOUBLE • DELUXEDBL.DX

    Photos are not available for this room type.

    Park-Hotel Hagenbeck

    DOUBLE DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG

    Photos are not available for this room type.

    Park-Hotel Hagenbeck

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin CLASSIC DOUBLE BEDDouble or Twin • CLASSIC DOUBLE BEDDBT.AS-DB

    Photos are not available for this room type.

    Park-Hotel Hagenbeck

    Double or Twin CLASSIC DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    CLASSIC DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.AS-DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXE KING BEDDOUBLE • DELUXE KING BEDDBL.DX-KG

    Photos are not available for this room type.

    Park-Hotel Hagenbeck

    DOUBLE DELUXE KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM STANDARDFAMILY ROOM • STANDARDFAM.ST-1

    Photos are not available for this room type.

    Park-Hotel Hagenbeck

    FAMILY ROOM STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin DELUXEDouble or Twin • DELUXEDBT.DX

    Photos are not available for this room type.

    Park-Hotel Hagenbeck

    Double or Twin DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE PREMIUM WITH VIEWSDOUBLE • PREMIUM WITH VIEWSDBL.PI-WV

    Photos are not available for this room type.

    Park-Hotel Hagenbeck

    DOUBLE PREMIUM WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    PREMIUM WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.PI-WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE CLASSIC DOUBLE BEDDOUBLE • CLASSIC DOUBLE BEDDBL.AS-DB

    Photos are not available for this room type.

    Park-Hotel Hagenbeck

    DOUBLE CLASSIC DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    CLASSIC DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.AS-DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE Accesible DeluxeDOUBLE • Accesible DeluxeDBL.H6-DX

    Photos are not available for this room type.

    Park-Hotel Hagenbeck

    DOUBLE Accesible Deluxe

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accesible Deluxe

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin PREMIUMDouble or Twin • PREMIUMDBT.PI

    Photos are not available for this room type.

    Park-Hotel Hagenbeck

    Double or Twin PREMIUM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    PREMIUM

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.PI

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin Accesible DeluxeDouble or Twin • Accesible DeluxeDBT.H6-DX

    Photos are not available for this room type.

    Park-Hotel Hagenbeck

    Double or Twin Accesible Deluxe

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    Accesible Deluxe

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.H6-DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE PREMIUMDOUBLE • PREMIUMDBL.PI

    Photos are not available for this room type.

    Park-Hotel Hagenbeck

    DOUBLE PREMIUM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    PREMIUM

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.PI

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM WITH DOUBLE BEDFAMILY ROOM • WITH DOUBLE BEDFAM.DB

    Photos are not available for this room type.

    Park-Hotel Hagenbeck

    FAMILY ROOM WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin STANDARDDouble or Twin • STANDARDDBT.ST

    Photos are not available for this room type.

    Park-Hotel Hagenbeck

    Double or Twin STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXE WITH VIEWSDOUBLE • DELUXE WITH VIEWSDBL.DX-WV

    Photos are not available for this room type.

    Park-Hotel Hagenbeck

    DOUBLE DELUXE WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX-WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin DELUXE WITH BALCONYDouble or Twin • DELUXE WITH BALCONYDBT.BL-DX

    Photos are not available for this room type.

    Park-Hotel Hagenbeck

    Double or Twin DELUXE WITH BALCONY

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    DELUXE WITH BALCONY

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.BL-DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM STANDARDFAMILY ROOM • STANDARD • 1 Bedroom • 37 m²FAM.ST
    FAMILY ROOM STANDARDPhoto unavailable1 photo

    Park-Hotel Hagenbeck

    FAMILY ROOM STANDARD

    Room photos

    1 photo

    Room overview

    Non-smoking room
    Room size
    37 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 0
    Bed setup
    Sofa bed, King-size bed 150-183 width, Rollaways on demand
    Bedrooms
    1
    Room type
    FAMILY ROOM
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.ST

    Room amenities

    • Electric Kettle: 1
    • Soundproof room
    • Children share the bed with parents
    • Housekeeping
    • Smoke detector
    • Plug adaptor
    • Cable TV
    • Satellite TV
    • Make-up mirror
    • Slippers
    • Bathrobes
    • Desk
    • Toiletries
    • Alarm clock
    • 220V power supply
    • Cot on demand
    • Wake-up service
    • Safe
    • Central heating
    • Individually adjustable air conditioning
    • Centrally regulated air conditioning
    • Carpeted floors
    • Tea and coffee making facilities
    • Minibar
    • Radio
    • TV
    • Hairdryer
    • Bathtub
    • Shower
    • Bathroom

    Facilities with extra charge

    • Wi-fi
    • Extra beds on demand
    • Pay movies
    • Pillow menu
    • Direct dial telephone

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Park-Hotel Hagenbeck

9.0
Excellent
1,000 Reviews
Cleanliness
9.4 /10
Service
9.0 /10
Comfort
9.0 /10
Condition
9.0 /10
Location
8.4 /10
Neighborhood
8.6 /10
Value
8.2 /10
Amenities
8.8 /10
100 reviews shown
10/10
Exceptional
01 Jul 2026
Meray
Great location. Helpful, friendly staff- especially Finn, a standout, especially with our kids. Proximity to public transport was a big bonus. Discounted easy access to Hagenbeck Zoo and the Tropen Aquarium was a bonus!
Family_with_children
8/10
Excellent
16 Jun 2026
Ingo
Much improved breakfast. Now really excellent.
Self
4/10
Poor
04 Jun 2026
malachy
Charges to my credit card which i have no idea what they are for, i have queried with the hotel numerous times but they do not reply
Self
10/10
Exceptional
03 May 2026
Paul
Best hotel we've stayed at in a long time. Great theme, friendly staff especially in the restaurant. Decent garage with chargers. Will be staying again.
Partner
10/10
Exceptional
25 Mar 2026
Philip
Great room. Friendly staff. Only two EV chargers - they could benefit from having more these days.
4/10
Poor
20 Mar 2026
Tenesha
There was no soap (all empty bottles), carpets and rooms had a drafty smell. Would not go back
8/10
Excellent
08 Mar 2026
Philip
Very comfortable.
10/10
Exceptional
20 Feb 2026
Nicola
We stayed for two nights and honestly couldn’t fault a thing.

We arrived early due to our flight landing in the morning and knew check-in wasn’t until 3pm. We had already contacted the hotel to ask about leaving our luggage, which they were happy to store for us. When we arrived, the reception staff were incredibly friendly and let us know our room would actually be ready within the hour. We popped out for some food nearby and came back to check in before heading into Hamburg.

The location is perfect, right next to the U-Bahn station, which made getting around the city so easy and convenient.

Breakfast was fantastic. There was everything you could possibly want, yoghurt, cereals, cakes, pastries, cooked breakfast, fresh bread, meats and cheeses. There was even a pump of Nutella, which was a big hit with our 12-year-old!

We genuinely couldn’t fault the hotel. Friendly staff, clean and comfortable rooms, and an excellent breakfast. We will definitely be back.
Family_with_children
8/10
Excellent
19 Feb 2026
Vinayak
Nice staff, clean room. Elevetor was not working on 4th floor while coming down
4/10
Poor
13 Jan 2026
Masih
Due to Storm Goretti, our flight was cancelled. We contacted the hotel but they refused to be kind enough to offer us a voucher or amend our booking. So we lost our money. What a great way to keep customers from staying again.
10/10
Exceptional
23 Nov 2025
Andrew
Warm clean and tidy, friendly and helpful staff. I relly like this place.
Leisure Self
8/10
Excellent
18 Aug 2025
Nicola

Parkhotel Hagenbecks

Comfy bed, new nice bathroom. Furniture a bit tired. Sunday is a day of rest for staff, no restaurant or bar open. All closed after breakfast!!!
Friends_and_family Friends
10/10
Exceptional
10 Aug 2025
Niall
Nice, pet-friendly, hotel. Convenient place to stay near to the motorway. We were travelling with our dog. Staff were very welcoming. There was a small charge, I think €20, for a pet-friendly room. Dogs are not allowed in the restaurant, but they can go in the bar, where you can get food and drinks. The hotel is next to a park where we could exercise our dog. Food and drinks in the bar and restaurant were very good.
Leisure Pet
10/10
Exceptional
09 Aug 2025
Tom
Great hotel with friendly staff.
10/10
Exceptional
14 Jul 2025
Victoria

2 night stay

Perfect for a couple of nights for a trip to see Ed Sheeran at the Volkpark stadium. Only 15 mins drive from the airport, short taxi ride to the stadium and a 45 minute walk back. Breakfast was really good and not too busy. Would definitely recommend.
Friends_and_family Friends
10/10
Exceptional
13 Jun 2025
Andrew
Good location for work
Business Self
8/10
Excellent
13 Jun 2025
Julia
Well presented with good restaurant facilities. Unfortunately no kettle in room.
Leisure Partner
10/10
Exceptional
27 Apr 2025
Lasha
Location was awesome, just near the zoo (the zoo itself is pretty overpriced. Had way better experience way cheaper in central europe, especially in prague) and 3-4 minutes away from U-Bahn station. This let us be in the center in about 15-20 minutes pretty easily and there is a direct bus route to airport from the same place.

The staff was friendly, decent breakfast, really spacy rooms with themed decorations on each floor, the kids really enjoyed staying there after a well-know chain stay in Bremen. We arrived about 30 minutes before check in time and were given the keys right away.

Nespresso machine with free coffee was a good addition for the stay. Maybe a kettle additionally would be even better. Also the fridge was almost full with mini bar items, so we had to store our snacks outside it.

Leisure Family
8/10
Excellent
18 Sep 2024
Mark
Was closed to public transportation.
Business_and_leisure
10/10
Exceptional
06 Sep 2024
Levi
Pretty legit.
Leisure Partner
8/10
Excellent
30 Aug 2023
Verified traveler
Ver expensive parking charges. Relaxed atmosphere. Clean and comfortable.
Business_and_leisure Self
10/10
Exceptional
22 Aug 2023
Ulrich

Fantastic place to celebrate your birthday

I celebrated my birthday with family and friends. I couldn’t have been happier with the service and attention to detail. My guests and I were just blown away
Friends_and_family Family
6/10
Pleasant
02 Jul 2023
john
Not a lot to do near property.
Leisure Self
6/10
Pleasant
01 Dec 2022
Cary
It is a decent hotel. Breakfast was really good. Everything else just OK.
Leisure Partner
10/10
Exceptional
16 Aug 2022
Bjorn

Weekend in Hamburg

very nice Hotel, the stuff was very friendly, but no restaurant or room service on Sunday's.
Partner
10/10
Exceptional
10 Jul 2022
w

Lovely hotel

Perfect stay and service. This hotel is ideally located, clean, excellent food and faultless
Business
10/10
Exceptional
19 Jun 2022
Marco
Flawless operation
Leisure
6/10
Pleasant
10 Nov 2021
mark

No bar!

Bar not available/open for service several nights during stay.
The mask frenzy and Covid certificate obsession in Germany is off putting. I won’t be going back in a hurry
Business
10/10
Exceptional
01 Sep 2021
Brenna

Perfect location fabulous decor

The hotel was beautifully decorated and maintained. The location was perfect. Staff was always very friendly.
Friends_and_family Family
6/10
Pleasant
23 Aug 2021
Norman
It was expensive for the size of room and the facilities. For example it was rated at 4.5 stars but there was no bar. I believe it was resting on the laurels of being the hotel next to the zoo. The staff were pleasant although Covid rules were a bit over the top (perhaps their hands tied) for example everyone zealously wearing masks in public places but no hand sanitizers at each of the buffet stations. Hands are more important than masks
Friends_and_family Family
8/10
Excellent
12 Aug 2021
Bjarne Kofoed
Great hotel near Hagenbeck zoo fine with small discount we will be back
Friends_and_family Family
10/10
Exceptional
15 Apr 2021
Leyton
Fantastic decor, friendly staff and very secure parking
Recommend highly a++++
Business
10/10
Exceptional
11 Mar 2020
Martin

Business Trip one night stay.

The aircon did not functional properly in the romm so the reception upgraded me to a room close by, very quick and good service. Parking was secure and nearby at 6.5 euro, very reasonable. I have stayed here before and will definately come again. Nice friendly staff and quick check out plus very comfortable rooms.
Business
10/10
Exceptional
20 Oct 2019
Ian

Comfortable, clean, convenient themed hotel

Africa/jungle Themed hotel with interesting fittings (elephant coat hooks etc.) Enjoyed the location (near U-bahn), cycle rental and also the sauna. Would have liked coffee in the room but it was available in the lobby. Comfortable quiet stay.
Business Self
10/10
Exceptional
20 Sep 2019
Naeem

Lovely Stay

Great stay, great staff. Although the bed as too soft for me. Gym was good.
Business
10/10
Exceptional
13 Aug 2019
Patricia

Nice hotel

Amazing room
10/10
Exceptional
11 Jul 2019
Verified traveler
Very nice stay, really happy with the room and food is very nice. would recommend; and will stay again.
Business Self
10/10
Exceptional
01 Jun 2019
Lars
Nice rooms and friendly staff. Great breakfast. Awesome WiFi!
6/10
Pleasant
31 Mar 2019
Verified traveler

4 stars??

quite disappointing stay:
- large and noisy construction across the street. i was offered a better room, for an extra charge, of course
- i got locked out of the room. it took me 3 trips to the reception desk and the entire lock had to be taken down. why use fancy door locking devices if they don't work?
- toilet broken
- the cleaning person knocks at the door in the morning, but does not wait for an answer. if you are not fast enough, you end up with a strange person in the middle of your room. quite funny, if you have your clothes on.
- self parking is an extra 20EUR!

not happy overall
Partner
10/10
Exceptional
26 Aug 2018
Robin

Good clean hotel

Great stopover for onward travel to DK. Secure under ground parking.
Family
10/10
Exceptional
12 Jun 2018
Verified traveler
Lovely modern hotel in a nice location right next to the Tierpark. We had dinner and breakfast at the hotel and were pleased with both. The A/C was especially appreciated since we had been traveling a month in Denmark without any, during a heat wave. Some people might think the hotel décor is a bit kitschy, but after a month of Danish modern it was a nice change.
6/10
Pleasant
24 Nov 2017
Rob

Dryer than the African dessert!

I liked the african themed hotel, it was quirky. The hotel was spotlessly clean. There isn't an awful lot around you, you needed to take the metro to venture out.
The bar service was a joke, it could easily take you 20 minutes to get a drink as they didn't have a full time member staff working on the bar even though the hotel was full. Occasionally members of staff would come to the bar where people were waiting only to ignore them as they were getting drinks for the restaurant. They would say someone was coming and 5 to 10 minutes later they would but then as soon as they served a couple of people they cleared off again, even if you were still waiting. What a joke!
10/10
Exceptional
19 Sep 2017
François

Nice quiet place

The hotel is great because he's near a u-bahn station. Quiet and in a safe place, i was very comfortable after a busy day.
10/10
Exceptional
01 Jul 2017
Kathyb

Wonderful Experience

Everything about the hotel, staff, restaurant, and location were just perfect. The work out room and sauna were an added benefit. We will recommend it to anyone traveling to Hamburg. We will stay there again!!!
10/10
Exceptional
06 May 2017
Verified traveler

Nice hotel

Hotel is close to public transport and easy to get into city centre.
10/10
Exceptional
07 Mar 2017
Susan

Lovely zoo-themed hotel

one night there was no hot water, but we reported it and it was fixed straight away
very helpful and friendly staff. Lovely african-themed room.
Family
8/10
Excellent
12 Sep 2016
Juan Miguel

Zoo-themed hotel

The hotel is close to the Hagenbeck zoo and the interior decor and motifs are of the animals, safari and tribal artifacts in Africa. The rooms are clean, comfortable, and well-appointed and wifi is free (faster connection available for a fee). Only spent a night and arrived late (11 pm) because of terrible traffic due to construction along the A7 highway at the time. Pleasantly surprised at the extensive breakfast buffet spread and quality - a definite plus. Parking is available for an extra charge. In-room refrigerator is stocked with a few beverages and snacks for an extra charge. Hotel is close to Hamburg's main airport so convenient for fliers to and from Hamburg.
10/10
Exceptional
09 Aug 2016
Brendan

\"Themed\" child friendly hotel

Large room, comfy bed, everything seemed new. Stylish Indian amimal theme. Good nreakfast. Child friendly.
Family
10/10
Exceptional
26 Jul 2016
Verified traveler

Brief visit

Although brief, it was not my first visit to the very pleasant Lindner hotel - Hagenbeck. I always find the staff very friendly and helpful and is a very pleasant hotel all around.
10/10
Exceptional
06 May 2016
simon

A Great Place to stay in Hamburg

I have stayed at the Lindner several times and is my favourite hotel in Hamburg. It is clean, the rooms are tastefully decorated with all facilities and the service from the staff is excellent.
10/10
Exceptional
31 Mar 2016
J

Great for familys, nearby the Zoo

Room interior in asian or african style. Great Hotel
10/10
Exceptional
15 Dec 2015
Iloas
The staff was very friendly and polite, and everyone spoke English. The Gym was small but met my needs. The restaurant served great food, which was delicious (better than anticipated). The hotel is located in a quiet neighbourhood, which was nice. I wish there had been more restaurants located nearby.
10/10
Exceptional
01 Dec 2015
Verified traveler

Interestingly Themed Hotel

This is a hotel well worth the stay. It's within walking distance to the 'U' bahn and the Zoo is directly behind it. Nice bar, if a little pricey and not much beer choice. Interesting lifts with different colours for each floor. Excellent German hospitality from the staff.
10/10
Exceptional
18 Sep 2015
Verified traveler
I did not even spend 36 hours here, but would definitely stay again! The hotel is convenient to the airport, and the fitness center and sauna facilities were an added bonus!
10/10
Exceptional
12 Aug 2015
Verified traveler

Hamburg

We stayed at the Hotel for five nights. We toured the city and went to the Zoo. We had a wonderful time. The staff was very friendly and efficient. Thank you for a great stay.
Family
8/10
Excellent
05 Jan 2015
Ellie

Zoo experience!

The hotel is beautifully themed with the amazing Hamburg zoo. The evening staff were great. A few minor improvements needed such as being able to find staff in the daytime but no problems that would dampen your stay.
8/10
Excellent
05 Jan 2015
Tremendoustoast

Nice hotel

Hotel was great, boasting attractive and well appointed rooms. Had a problem when checking in where they did not have my breakfast booking on their system, I showed the booking confirmation to the person on the desk and she eventually agreed to add breakfast to my room, however, her attitude towards me was condescending. The rest of the staff were fantastic, the amenities (spa in particular!) were amazing and the restaurant provided us with delicious meals.
The hotels location is great for visiting the zoo but expect a short ride on the underground to reach anything else.
Partner
8/10
Excellent
10 Oct 2014
John

Good hotel,close to zoo and O2 arena.

Very welcoming reception staff and very helpful bar staff. Bar meals were more to my taste, and pocket, than the restaurant meals. Breakfast was expensive for what it was and should really be included in the room price.
Internet access also expensive and again, should be included in the price for a hotel of this standard.
Discount on zoo and aquarium tickets if bought from the hotel reception.
Very frequent underground trains, opposite hotel, gets you into central Hamburg for 3 Euros, single, in about 25 minutes.
Good selection of city sightseeing tour buses just outside Hamburg railway station if you want to see what the city has to offer.
If you are visiting the O2 arena a no.22 bus from outside the hotel gets you there in about 10minutes for 2 Euros, single.
Partner
8/10
Excellent
14 Sep 2014
ulf

Ok, for position!

Again disappointed it did not include breakfast, most of the guests had breakfast included in room price, but Expedia did not want it, according to staff!
I had to ask for tea and coffee in the room! Although it was advertised!
At breakfast the waitres asked me to pay after taking breakfast!!
It cost Euro 18.00 very high for what it was.
The next day I had continental breakfast in the bakery next to the Metro for Euro 5.00
Very good quality bread and coffee, there is also a supermarket next to the bakery with everything you wants for very little cost.
8/10
Excellent
26 Aug 2014
Verified traveler
Nice hotel, staff very nice. I knew that I was staying outside of town and that the train station is very close by. Train was very convenient so getting around was no problem. Breakfast and internet not being included is my only complaint; this increased the price each day by almost 30 Euro.
6/10
Pleasant
27 May 2014
Gary

Nice Hotel with a theme-park feel.

The hotel seems to have been built within the past few years. Rooms are themed toward exotic animals and locations. The property is adjacent to the Hamburg Zoo and close to the Airport. If you visit in the summer months, be prepared to be uncomfortable. The room AC units are set at 25C/77F and can only be adjusted 3 degrees cooler. Unfortunately, the AC units appear to be undersized or poorly maintained. The rooms never cool off. I visited the property for one night with 3 colleagues and we all had the same problem in our separate rooms. No one could get the room cooler than 76F. Although we all complained at the front desk, they acted surprised to each of us, as if they never heard that issue before...
8/10
Excellent
28 Jul 2026
Mette
Fint med dyrebilleder og ZOO-udsmykning på værelserne. God mad og venligt personale.
10/10
Exceptional
28 Jul 2026
Ellen Eriksen
Kjempefint hotell. Kommer gjerne tilbake.
6/10
Pleasant
26 Jul 2026
Pia
Ok standard og renlighed.
Overaktivt AC, som fik os til hele tiden at småfryse.
Kæmpe udvalg ved morgenbordet, savnede dog lidt mere smag. Det hele blev lidt smagsløst.
10/10
Exceptional
25 Jul 2026
Guillaume
Très bel hotel a proximité du zoo et pas loin du centre ville en taxi.
8/10
Excellent
23 Jul 2026
Maiken Hartley
Dejligt hotel lige ved siden af Tier park.
Vil bestemt vende tilbage. Store værelser og rigtig fin ekstra seng, med en ordentlig madras.
10/10
Exceptional
22 Jul 2026
Lasse
Udemærket hotel som er børnevenligt og ligger lige op at Hamburg Zoo og U2 bahn ligge lige ved siden af. Vi syntes det var en rigtig god location. Vi kan anbefale Italiens restaurant som ligger ved siden af hotellet - La Ponte.
Eneste minus var p-hus i deres kælder som er overprices med 76 EUR for 3 dage.
8/10
Excellent
19 Jul 2026
Liselotte
Alt var godt , fint hotel .
Blot ventede vi meget længe på vores mad .
Partner
10/10
Exceptional
14 Jul 2026
Sabrina
Wir waren schon oft zu Gast und sind immer wieder begeistert! Kommen gern wieder. Absolut tolles und freundliches Personal, sehr schöne Zimmer und Atmosphäre. Alles sehr sauber und schön.
Partner
8/10
Excellent
13 Jul 2026
Line Mark
Værelset var ikke helt så flot som vi havde regnet med. Badeværelset var flot og nyt men selve værelset var noget slidt. Desuden trækker receptionspersonalets manglende høflighed også ned. Mulighed for parkering i kælderen men parkeringshuset ved zooen er meget billigere. Morgenmaden er god og personalet i restauranten er en del sødere end dem i receptionen.
Maden i Hamborg overraskede positiv.
Friends_and_family Family
8/10
Excellent
09 Jul 2026
Per
Fantastisk morgenmad og super service efter online checkin
Self
8/10
Excellent
06 Jul 2026
Marianne
Hyggelig personale. Vi hadde en overnatting. Ankom på søndag. Vi visste ikke at hotellet hadde hviledag da. Ingen bar eller servering. Det var litt nedtur. Ellers var rommet rent og ryddig.
Vi kommer gjerne tilbake, men ikke på en søndag. Anbefaler også Akvariet og Dyreparken som er i kort gåavstand fra hotellet.
Friends_and_family Family
10/10
Exceptional
05 Jul 2026
Rolf Manuel N
Flott hotell, nær fin dyrehage.
Friends_and_family Family
10/10
Exceptional
05 Jul 2026
Nils
Tolles Zimmer mit Balkon und Morgensonne. Frühstück vom Feinsten.
Self
8/10
Excellent
04 Jul 2026
Thomas
Nem parkering. Flotte store værelser med altan. Gode senge. Dejlig morgenmad. Fik en god burger som tidlig middag inden koncert.
Partner
10/10
Exceptional
04 Jul 2026
Anna Bjerrisgaard
Venligt personale.
Hyggelige værelser.
God beliggende ift koncert på Stadion.
God morgenmad.
Partner
10/10
Exceptional
28 Jun 2026
Laila
Meget positivt overrasket over dette fantastiske hotel. Gennemført safaritema og virkelig flot og dejligt værelse med en lækker seng. Dejligt roligt også og personalet var super hjælpsomt og venligt. Da nøglen ikke virkede fik jeg hurtigt en ny og den unge mand fra receptionen gik med op for at sikre sig at alt nu var i orden. Skal helt sikkert tilbage. Muligvis mit nye yndlingshotel i Hamburg.
Self
10/10
Exceptional
21 Jun 2026
Bodo
KugtCj ckgkcjfkf bb hugh g👍
Partner
10/10
Exceptional
13 Jun 2026
Bettina
Wir waren wegen einer Veranstaltung dort. Professionelle Abwicklung. Sehr gutes Buffetessen.
Tolle Lage nahe S-Bahn. Zum Spaziergang sind Kleingärtensiedlungen rundherum.
Partner
8/10
Excellent
07 Jun 2026
Ralf
Gutes Frühstück, Hotel mit U-Bahn gut vom Hbf erreichbar.
Partner
10/10
Exceptional
06 Jun 2026
Susanne
Wunderbarer Kurztrip in eine der schönsten Städte der Welt.
Ruhige, aber dennoch zentrale Lage mit guter Anbindung. Kostenfreie Parkplätze an der Straße.
Einzigartiges Zimmer mit Themeneinrichtung.
Partner
10/10
Exceptional
04 Jun 2026
Christian
Sehr sauber, freundlicher Service
Family
10/10
Exceptional
20 May 2026
Kilian
Super tolles Hotel! Besondere Zimmer und leckeres Frühstück! Gerne wieder!
4/10
Poor
09 May 2026
Sebastian
Mist Service!
10/10
Exceptional
04 May 2026
Marco
Erstklassiges Frühstück
Partner
10/10
Exceptional
02 May 2026
Philip
The room was impeccably clean and spacious. Breakfast featured a wide selection of dishes. The location is excellent, just a short walk from the subway. The staff were consistently helpful, friendly, and highly professional.
Friends_and_family Family
10/10
Exceptional
01 May 2026
Christian
Alles super
10/10
Exceptional
28 Apr 2026
Melanie
Ein super Aufenthalt und ganz freundliches Personal
10/10
Exceptional
27 Apr 2026
Per-Erik
.
Business
10/10
Exceptional
26 Apr 2026
Morten
Morgenmad rigtig godt. Opmærksom på opfyldning. Da der var meget tryk på, fik de stadig fyldt op. Venligt personale både ved ankomst og afgang. Minibaren kunne man få gratis med i prisen, hvis man ikke ville have rengøring. Meget fint idé. Hotellet ligger 200 m. Fra U-Bahn der kører direkte ind til centrum.
Partner
6/10
Pleasant
23 Apr 2026
Allan
Synes 29 euro for morgenmad er i dyrt når man som jeg rejser meget og ikke spiser andet end et par spejlæg og drikker en kop kaffe. Der var lidt bøvl med at få fyldt minibaren efter et par dage, fordi de har et gratis koncept i starten, så måtte forklare at jeg gerne ville betale for det ekstra, lidt spøjst. Blev også smidt ud af fitness kl. 2 pm da jeg fik at vide at der skulle behandles i et lille rum i hjørnet af det store fitness lokale, virker lidt underligt på mig at man holder et kæmpe fitness lokale lukket pga. et lille behandlingslokale i det ene hjørne, som tilmed havde vægge ? Var det ikke bedre at flytte behandlingslokalet væk fra fitness så ? Dejligt med parkering under hotellet med mulighed for opladning, kunne være rart hvis det var muligt at booke på forhånd.
Self
8/10
Excellent
16 Apr 2026
Björn
För ett hotell av den storleken och generella standard är det synd att gymmet har totalt värdelösa öppettider för oss på tjänsteresa.
17:00-22:00 passar väldigt dåligt till långa arbetsdagar där tidiga träningspass passar bättre.
Self
10/10
Exceptional
12 Apr 2026
Alexander
Top Unterkunft, Zimmer sauber und insgesamt in einem guten Zustand - lediglich Kleinigkeiten, Personal sehr freundlich, Frühstück mit sehr unfangreicher Auswahl.
Partner
10/10
Exceptional
05 Apr 2026
Gudrun
Supernettes Personal, liebevoll eingerichtetes Hotel, super Zimmer. Wir kommen gerne wieder 👍
Friends_and_family Family
10/10
Exceptional
05 Apr 2026
Thomas
Alt var perfekt, få minutter til U-bahn, roligt kvarter. Morgenmadden kan virkelig anbefales. Det eneste der er, at bemærke, er, parkeringen på hotellet, som er meget dyr.
Friends_and_family Family
8/10
Excellent
03 Apr 2026
Joakim
Delar av personalen med bristande service mind.
Vid förfrågan efter någon tjänst blev attityden från delar av personalen lite jobbig.
Partner
10/10
Exceptional
29 Mar 2026
Johann
Das Parken war unkompliziert
Family_with_children
8/10
Excellent
28 Mar 2026
Stefan
Gerne wieder
Self
8/10
Excellent
27 Mar 2026
Daniela
gut geheiztes Zimmer
Self
10/10
Exceptional
15 Mar 2026
Marita
Wir sind das 2. Mal im Hotel gewesen und waren wieder mit allem zufrieden.
Das einzige Manko waren komplett leere Handwash- und Bodywash Tuben. Die musste ich von der Rezeption holen.
Friends_and_family Family

Location & surroundings

Park-Hotel Hagenbeck
hagenbeckstr, 150, Hamburg, Germany

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Park-Hotel Hagenbeck

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