Maya

Turkey , Istanbul
ISTANBUL, Fevziye Caddesi - Laleli, 5
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100 reviews shown

8/10

Excellent

11 Mar 2026

Saul

Beautiful resort with average food

10/10

Exceptional

06 Mar 2026

Alicia

Highlights of 4 night stay:

- Lovely, well maintained grounds and facilities - like being in the jungle, but with beach access
- Surprisingly good, varied, and innovative restaurants - and almost always able to get in with short notice. Shout outs: the cuisine at Fuego and Bassano. Most surprising: great pool food, both at the beach and lagoon pools
- Fantastic bathroom - great design and light
- Top notch spa
- Amazingly consistent and strong service across all resort venues - it's clear that every employee here has been \"Hyatt-ized\" to greet guests warmly and professionally and always be helpful
- Best upgrade? Butler service! Being able to group chat on WhatsApp was much easier than a concierge. Special shout out to Edgar for incredible helpfulness and availability. Helped with restaurant and outing reservations (on and off site), transportation access, maintenance issues (super fast response), and even finding and delivering Dramamine to our room. We were blown away!
- Bikes everywhere (to take to the beach pool area, etc.) and the everpresent shuttles. Fair warning: The beach is .5 mile away, but it's very easy to get to, even in the evening for bar/restaurant reservations.

Only weak points were check in - took WAY too long and wasn't very welcoming or helpful - and check out, which felt impersonal after such a great stay. Check in was redeemed when we were upgraded to butler service, noted above.

We look forward to a return trip.

Partner

10/10

Exceptional

03 Mar 2026

Jacqueline Marguerite

Exceptional service all around! All facilities were well maintained. Our family was very impressed with the restaurants! One of the best steaks we have had in a while at Tauro. The property is a great escape for families who seek luxury accommodations.

Family_with_children

10/10

Exceptional

26 Feb 2026

Michael

our stay was extended by an extra four days due to a historic blizzard on the United States East Coast. The same day in Jalisco, there was Narco violence that shut down Puerto Vallarta and Guadalajara. Despite everything going on around us, we had an amazing stay. The staff is universally wonderful, polite, and endlessly helpful. Gabriel at the front desk was instrumental in helping arrange a room past our expected checkout date. Everyone from the cleaning staff to the general manager did everything to help make our stay not just easy but amazing.

We'll be back next February.

Friends_and_family Family

8/10

Excellent

26 Feb 2026

Guy

Everyone was great the room was great! The food was great ( especially Saffron)! Check in took awhile and i didn’t love the concept of catching a ride to everyplace.

10/10

Exceptional

25 Feb 2026

andrew

The grounds are spectacular and everything is top notch.

Partner

8/10

Excellent

24 Feb 2026

Jose Manuel

All the staff was amazing

10/10

Exceptional

24 Feb 2026

William

Clean room daily. We were there for a wedding and it was wonderful. Between the Fairmont & Rosewood, it was a memorable weekend. The golf course was excellent as well.

Partner

4/10

Poor

17 Feb 2026

Verified traveler

Breakfast was poor

8/10

Excellent

16 Feb 2026

Mitchel

The resort is beautiful and the jungle setting is magnificent! This would easily be a 5 star review except for one flaw - the food at the Fairmont is very expensive and mostly average at best. Outside of the breakfast buffet and lobby sushi bar - which were very good - the other restaurants we tried were not what you'd expect from a resort of this caliber. This issue seems to be a problem for all of the Mayakoba hotels. We ate the very fancy and expensive Cello restaurant at the Banyan Tree and while the setting was gorgeous the food was just not very good. We ended up cancelling some restaurant reservations at the hotel and going into Playa Del Carmen instead, which is a 15 minute cab ride. That turned out to be a great option - the town is fun and we had some great meals on the lovely, tree-lined Avenue 38. Overall, I highly recommend the Fairmont just know what to expect about the food, especially the dinners.

Family

10/10

Exceptional

12 Feb 2026

Jennifer

5 ladies (2rooms), we had a wonderful trip and loved the resort and overall property. Excellent food! Wonderful, friendly staff! It is so nice that bikes, boat rides, paddle boards and more are included!

8/10

Excellent

07 Feb 2026

Mariel

Clean room, good cleaning services, beautiful resort

Leisure Family_with_children

10/10

Exceptional

29 Jan 2026

Terri

Almost perfect resort. Staff is great. Rooms are clean.

Partner

10/10

Exceptional

27 Jan 2026

Heather

Staff were excellent

Leisure Family

10/10

Exceptional

23 Jan 2026

JOSEPH

Top

10/10

Exceptional

18 Jan 2026

Manuel

Great for families, going to El Pueblito for tostadas on bike, jet skiing, good food in Tauro.

Leisure Family_with_children

10/10

Exceptional

17 Jan 2026

Alfredo

My only complaint is that they had a big wedding and it was busy

6/10

Pleasant

16 Jan 2026

Madison

Honestly the food was so mediocre and SO overpriced.

Partner

10/10

Exceptional

15 Jan 2026

Vladimir

The overall stay and experience was fantastic: clean and gorgeous room, dedicated service, exceptional facilities and amenities.

Business

10/10

Exceptional

05 Jan 2026

Cecilia

The rooms were clean and the staff was very friendly

Friends_and_family Family

10/10

Exceptional

03 Jan 2026

harry

Amazing hotel overall .very luxurious room Great staff . Over all no complains.

Over all only complaint is booking through Expedia is always a challenge in foreign countries .
It is not well honourned

Family

10/10

Exceptional

21 Dec 2025

Cheyenne

It was amazing our room stay clean anytime we left I believe our cleaners name was Anna. She was so sweet and the staff overall at the entire resort was just amazing.

10/10

Exceptional

18 Dec 2025

Nancy

Lovely resort and excellent staff!

Leisure Family

10/10

Exceptional

15 Dec 2025

Ulises

The hotel is fabulous in all aspects: facilities, food, service.

Friends_and_family Family

10/10

Exceptional

03 Dec 2025

Katie

The resort is gorgeous and the staff is very kind and helpful. Love getting around by boat in the canals!

Leisure Partner

10/10

Exceptional

26 Nov 2025

Brian

Beautiful grounds and friendly staff.

6/10

Pleasant

20 Nov 2025

Paula

Some personal items were accidentally thrown out, tv didn’t work for first couple of days, room key was deactivated prior to checking out, pamphlets and/or maps not updated to reflect current resort fee. Staff was wonderful but operations needs some work.

10/10

Exceptional

15 Nov 2025

Sue

Property was beautiful with lots of options for pools and beach. Staff were absolutely lovely, cheerful and helpful.

Leisure Friends

10/10

Exceptional

03 Nov 2025

Kimberly mercedes

Excellent

Partner

10/10

Exceptional

02 Nov 2025

PABLO J

Pretty good overall!

Partner

10/10

Exceptional

26 Oct 2025

melissa

Where to even begin about this property. We started our stay for four days and then went to go to Cozumel to dive. Our original plan was to go to Tulum after but we loved the Fairmont experience so much that we decided to come back after three days in Cozumel. In total we were at the Fairmont for ten days and I could of stayed for another month.

First and foremost, the property. It is UNREAL, it is perfect for any sort of getaway. It is STUNNING and perfectly kept. Every room is perfect, no matter where you are.

The staff, NOTHING LIKE THEM. They are dedicated, professional

6/10

Pleasant

22 Oct 2025

Daniel

Air conditioning was tricky and medicore/stuffy. I couldn't figure out how to turn on the ceiling fan. I couldn't find the switch. Everything was so far away. Always walking and asking for rides, then feeling guilty about tipping (there should be a NO tipping policy). Everyone was expecting tips and handouts. The taxi situation to town was a pain and they showed up late. Nearly messed up my plans. Felt trapped in the hotel and there was nothing easy to eat casually. The beach was nice and service with amenities was great (paddle boards, kayaks, etc). Buffet was mediocre. Kept having to ask for butter - which sounds silly but it wasn't available unless we ask (toast, pancakes, etc). The check in and out process was a pain. They make you sit while they 'find a room and talk and give you a fruit drink'. I just want to check in and get to my room. It souldn't be an 'experience'. The \"Resort Fee and Ecological Fee\" was silly. Felt like I was getting scammed with added fees. I always felt like I was trapped and every time I left my room I needed to spend money.

Leisure Family_with_children

10/10

Exceptional

17 Oct 2025

Heather Sue

Had the best fall break with our kids! The property is beautiful, clean, kind staff, exceptional service! Highly recommend for all but def those with kids. Will be back again :))

10/10

Exceptional

29 Sep 2025

Gladys

Great staff and beautiful location

10/10

Exceptional

07 Sep 2025

Irina

Amazing resort. My family and I had a great time!

10/10

Exceptional

02 Sep 2025

wara

Beautiful property. So many pools. Big and small. Huge beach! Lots of chairs. Service was the best I’ve ever experienced and I have travelled a lot. The property is recently renovated and extremely well maintained. Very clean. The food in all the restaurants was amazing. This was one of the best experiences I’ve had!

Leisure Friends

10/10

Exceptional

31 Aug 2025

Ryan

This is our second time and it did not disappoint. The food is fresh, incredible and very healthy. The staff is wonderful and the property is well maintained.

Leisure Family

4/10

Poor

20 Aug 2025

Alicia

Disappointing Experience Despite Nice Rooms

I stayed at Fairmont Mayakoba Hotel recently and unfortunately, it did not meet my expectations. While the rooms themselves were clean and comfortable, the overall service left much to be desired. Staff weren’t particularly friendly or helpful, and it was often difficult to find assistance when needed.

The food was especially disappointing bland and poorly prepared. I even got sick after eating at the resort and had to see a doctor for antibiotics, which was a major inconvenience. Because of the poor food quality, I ended up having to leave the resort daily just to find something edible.

Transportation within the resort was also unreliable. Bikes were often unavailable, and the carts that are supposed to take guests around rarely showed up, making it difficult to get around the property.

Considering the high price point, I expected a much higher standard of service, hospitality, and convenience. Sadly, I wouldn’t recommend this resort and won’t be returning.

Leisure Family

10/10

Exceptional

17 Aug 2025

Adrian

Excellent service and facilities. In-room dining could be faster. Only issue we disliked is the time of wait for jeep from beach to rooms/lobby around 5-6pm. There are no signs or rules and guests do not respect if others have been waiting and cut the line all the time. Need for signs in multiple languages to control better the line.

Leisure Family

8/10

Excellent

14 Aug 2025

Javier

The property and hotel was amazing. The food options where ok. The food was not up to par with the hotel . There where tasteless. And not a lot of options on the menus.

Leisure Family

4/10

Poor

14 Aug 2025

ALI

We checked in at Fairmont Mayakoba on August 2 and were very disappointed with our experience. Our room had a serious issue with ants and mosquitoes, and my daughter was badly bitten. We immediately requested a room change. The staff told us they would try to arrange one by 9 PM that night, but it didn’t happen. They then said they would call us at 9 AM the next morning, so we waited and didn’t unpack.

In the end, we were moved to a very basic and small room with a view completely blocked by a tree. We had paid for a resort-view room and expected a higher standard. The hotel clearly had many vacant rooms due to the off-season and hot August weather, yet we were given one of the least desirable options.

This has been a very poor customer service experience, and we feel we did not receive the value we paid for. The new room was far below the category and quality we had booked.

Food is overpriced and average; best to eat in-room or at the beach. Mosquitoes are overwhelming in August, the resort is far from downtown, no Uber is available, and taxis are expensive. Overall, not worth the price.

Leisure Family

10/10

Exceptional

12 Aug 2025

Ryan

Amazing tropical paradise

Leisure Family

10/10

Exceptional

08 Aug 2025

katie

Fabulous resort, we were kindly upgraded to a casita and it was stunning - maid service twice a day, in the evening our ice bucket would be filled . Our rooms were clean and spacious with quality fittings and beautiful balconies where we could sit and listen to the sounds of the jungle.
The staff, without exception were friendly and helpful. Valet parking easy and efficient, and they would give us water and towels if going out for the day. On return, they would say “ welcome home “! Food delicious, especially the breakfast buffet ( Christina’s omelettes are second to none !) which was extensive and set us up for the day.
The beach was gorgeous , pools clean and the areas well maintained and so pretty.
We didn’t want to leave.

Leisure Family

10/10

Exceptional

28 Jul 2025

Rocio

Family friendly, great food & service, amazing amenities, lots of privacy and NOT crowded.
Overall best resort my family and I have stayed at.

Leisure Family

10/10

Exceptional

27 Jul 2025

Alba I

Beautiful property and amazing staff. From the moment you walk into the lobby you’re greeted with smiles, a delish drink and ambience like no other. I would like to thank Erick who works as a waiter at the beach for his attention to every detail. We are already planning our next trip back

Leisure Partner

10/10

Exceptional

27 Jul 2025

Wen Hsi

Great property and fantastic staff. Very relaxing vacation, can't wait to go back

Leisure Family

10/10

Exceptional

26 Jul 2025

Albino

Great experience and customer service! Can’t wait to come back!

Leisure Family

10/10

Exceptional

22 Jul 2025

Ignacio Jose

Great Hotel!

Leisure Partner

10/10

Exceptional

20 Jul 2025

Vasiliki

We had a wonderful experience at the Fairmont Mayakoba!! Five stars all around. Highly recommend!!

10/10

Exceptional

19 Jul 2025

Verra

Very beautiful resort. Staff is super helpful.

Leisure Family_with_children

10/10

Exceptional

10 Jul 2025

Erin

Beautiful property and excellent service.

Leisure Partner

10/10

Exceptional

07 Jul 2025

Rodrigo

Great golf course, hotel next to the beach, friendly staff. June and July are sargassum season so prices were better.

Great hotel overall.

Leisure Partner

10/10

Exceptional

06 Jul 2025

Sydney Marie

The property was beautiful, the rooms were attractive, clean and comfortable. The deck was roomy and private with a lush jungle view and the relaxing sounds of wildlife

10/10

Exceptional

04 Jul 2025

Carlos

Extraordinary location, services, food, nature surrounding. Personnel are kind, friendly, respectful, knowledgeable, attentive. Would definitely go back.
One annoying issue, however, there was a strong mold smell in our room, likely affecting many casitas’ bottom floor units (we tried two). May try a top floor room next time

Leisure Family

10/10

Exceptional

03 Jul 2025

Edward

Love the service and the staff.

Leisure Partner

10/10

Exceptional

02 Jul 2025

Frank

Absolutely meticulously kept property.

Leisure

10/10

Exceptional

27 Jun 2025

Maria

Great

8/10

Excellent

22 Jun 2025

Sabah

Great

Leisure Family

8/10

Excellent

18 Jun 2025

Farhana

Property was very eco friendly but had not enough buggy to take you around, amenities were not refilled and also room service was slow didn’t pick up the phone

Leisure Family

8/10

Excellent

16 Jun 2025

Azhar

Excellent service, great location - Air conditioning sub par for this kind of year long humid temperature. Most guests complained as the temperature in the room wont go below 75 which is high for sleeping. Bedroom was not bad but the living room was too hot for us hence the 4 stars otherwise FULL 5 stars.

Leisure Family

10/10

Exceptional

12 Jun 2025

Melissa

We had an amazing time with my family of four. The area is stunning with many things to do. It was definitely the most luxurious trip we’ve taken altogether and so worth it. I will never forget this vacation and hope to be back.

Leisure Family

8/10

Excellent

11 Jun 2025

Ronald Kirby

10/10

Exceptional

08 Jun 2025

Kristin

The Fairmont Mayakoba will not disappoint you. One of the most beautiful places to visit in all of Mexico. Outstanding service, amazing food, beautiful beaches and pools.. it truly is a tropical paradise. This is our 4th time here and I’m already trying to figure out when I can come back!

Leisure Family

10/10

Exceptional

04 Jun 2025

Julia

What we loved most about this property was its natural beauty and ecosystem layout. It’s divided into three main areas, each with its own charm.

The main hotel area is calm and well-designed, with two restaurants, a spa, and a peaceful pool that’s often empty—perfect for a quiet break. The boat dock allows for a tour of the property that you will want to schedule with the attendant located by the dock. This is also where you will pick up bikes and chauffeur golf carts to travel throughout the property. The carts and bikes were extremely convenient and so much apart of the charm.

The second area is centered around a large pool complex with separate family and adult pools, two more restaurants, and a cozy café. We loved the quiet view from the adult pool and an afternoon Affogato from Maya‘s Café.

The beach club is the standout. The pool overlooks a wide stretch of beach with plenty of room to relax or play. We enjoyed all of the activities, including the catamaran (an 30ish minute tour was complementary and booked same day) and a sunrise paddleboard out to the core reef (fee based)—Darwin was a great guide.

Around the property, you’re still within the Mayakoba and we felt extremely safe and relaxed taking walks on the nature trail pre-dinner and riding bikes to the cenote.

Leisure Family

10/10

Exceptional

03 Jun 2025

Thomas Xavier De

Was an amazing experience!

Leisure Family

10/10

Exceptional

02 Jun 2025

Nadia

One of the best resorts I've ever been to. The property is beautiful and service is beyond excellent. Staff is so attentive and kind and they went out of their way to make our stay amazing by leaving multiple surprises in our room for our special occasion. The only thing that could be improved is the food at some of their restaurants.

Leisure Family

4/10

Poor

26 May 2025

Juvenal

Very little entertainment, the restaurants are very expensive for the quality and variety of the food, the ice machines are constantly breaking down, in general I found it very expensive for what the hotel really is, the rooms are spacious.

Leisure Family

4/10

Poor

19 May 2025

Ghazal

We have been to Mayakoba many times and this was our first time staying at Fairmont. While we were excited to check out the hotel and its facilities, we weren’t even given a map or places to dine in. We were lost to find our room as we were given zero explanations.

Leisure Partner

10/10

Exceptional

07 May 2025

Pamela

Just returned from a four night stay in beautiful Mayakoba Mexico. This was probably one of the best resorts in Mexico that I have stayed at. The service, the rooms, the resort, and the amenities were all amazing!
We did not do the all inclusive option but our booking included the buffet breakfast which had everything we needed. We weren’t aware that we had butler service included with our reservation. Javier and Ali were the assigned butlers for our 2 rooms. They were so helpful and responsive. They helped familiarize us with the property and amenities, adjusted our dinner reservations, arrange transportation, booked activities, and were always available to answer our questions.
The resort is simply beautiful! It underwent a complete renovation just a few years ago. Everything looks brand new. The beach club with the beach side pools are a highlight. Alberto led the mixology class at Cielo rooftop - a great bar tender and a fun teacher! The class was included for no additional cost (even better lol). All the included activities were great - we biked the nature trail, we did hat painting, catamaran’s on the beach, a visit to the butterfly sanctuary, and a guided cenote visit. The morning Eco tour with bird watching is a highlight - not to be missed! Our boat captain, Miguel, was funny (which we needed to wake up at 7:30am) and also very knowledgeable about the local wildlife! It is the most popular activity there, so make sure to reserve it as soon as you can.

Leisure Family

10/10

Exceptional

21 Apr 2025

Irene

Service and staff was top-notch, clean, beautiful hotel, dining was amazing. It was a truly stress-free and indulgent vacation.

Leisure Family

2/10

Poor

15 Apr 2025

HANNAH

The hotel surroundings were beautiful. However, there were a number of safety issues (exposed cables around my infant, broken lighting - causing a fall, lack of care around an anaphylactic allergy), and even after telling the hotel, nothing was done.

The entire time we were there (2 weeks), there were conventions or events (3). The hotel closed down multiple areas (bars, restaurants, pool and beach areas). The food was far from 5* and there was nothing to do past dinner.it was incredibly boring.

It was a very disappointing experience and terrible value for money. I would expect better from both a 5 * hotel and a Fairmont.

Leisure Family_with_children

10/10

Exceptional

14 Apr 2025

Simona

A paradise. Beautiful facilities and environment. Excellent transportations

Leisure Family

10/10

Exceptional

11 Apr 2025

Denise

We really enjoyed our stay. The property has been completely remodeled, rooms are spacious with nice amenities. We enjoyed the pool area and the beach club. There was always an open chair/umbrella. Restaurants are varied and delicious. We would have liked one more casual option for lunch maybe. The Fairmont and it’s beach area are much nicer than neighboring resorts within Mayakoba.

Leisure Family

10/10

Exceptional

10 Apr 2025

Marian Gabriela

Wonderfull

10/10

Exceptional

08 Apr 2025

Carolina

We absolutely loved our stay at the Fairmont Mayakoba. The only thing we noticed is that the cocktails are a bit watered down. Otherwise, we loved our weekend and would definitely return! Gracias Fairmont Mayakoba por un fin de semana incredible!

Leisure Friends

10/10

Exceptional

03 Apr 2025

John David

Absolutely stunning property! Service is some of the best I've ever had! We will definitely go back.

Leisure Family

10/10

Exceptional

30 Mar 2025

Lilly

In my and my teenage daughter’s opinion, fairmont is the best in all of mayakoba. Tauro and dinner at la laguna was a highlight. The Concierge do such a great job to make sure you can get into the restaurants. Needing reservations is definitely a must. We highly recommend taking one of their boat rides to get the lay of the land. All the water sports people were so much fun and helpful. Housekeeping was super sweet and did a great job considering all the towels we used. Word of warning. DO NOT take the taxis from the airport. Allow the hotel to manage your transportation to and from the airport or take your chances. Im in the midst of counseling my credit cards right now. But don’t let this scare you from going to this beautiful country with beautiful people and beautiful weather. Noe at concierge and many of the staff are the happiness directors and will do everything to make sure you have a great time even if you have a grouchy, entitled teenager with you. The honor system with the bikes is so much fun and be sure to ride into the Pueblito. Rosewood and Fairmont to a great job making it fun, safe and delicious. We saw some baby crocodiles and lots of cool animals. We can’t wait to go back.

Leisure Family

6/10

Pleasant

27 Mar 2025

Fujia

Room service was very slow.

Leisure Family_with_children

10/10

Exceptional

23 Mar 2025

aileen

Property and service were fantastic. Antonio at the beach was amazing. Food could be improved all around.

Leisure Family

10/10

Exceptional

21 Mar 2025

JULIA

Gorgeous property, wonderful beach area, beautiful views, amazing pools and restaurants. We had the best time and our 12 yrs old son did not want to leave! Neither did my husband and I. Highly recommend and will plan to be back.

Leisure Family

10/10

Exceptional

19 Mar 2025

Erin

Beautiful! Amazing stay -food, property, and service!

10/10

Exceptional

19 Mar 2025

Maria

Beautiful property and staff was so kind. Spa was incredible

6/10

Pleasant

17 Mar 2025

Aaron

We had the Signature Casita King Suite which was perfect for what we needed, but when checking in our room wasn't ready. They told us it would only be 30 minutes, but it took well over 3 hours. We were traveling with a 6 year old and a 4 year old so of course all they wanted to do was go to the beach or pools. We were told we can use the lobby bathrooms to unpack all of our bags and change which of course was not ideal. They said for the delay they would not charge us for any of our meals or drinks that day (we did not do the all inclusive package). They promised it would already be taken off the bill. Of course, during check out there was not a note about this in our file so they tried to charge us for our lunch and dinner. They finally took care of it. Talking about the food now - it was all mediocre at best. Everyone we talked to at the pool or beach was complaining about the food. I think when there's a \"5 Star\" resort you're just expecting more elevated dishes. The poolside menus were very generic and tasted like cruise ship food (which I've never been on a cruise before but it's what I would imagine cruise food would be like). The grounds are beautiful and everyone is so nice though! I think they really just need to work on their food.

Leisure Family

10/10

Exceptional

11 Mar 2025

Emmanuel

A wonderful family friendly resort with the 5 star atmosphere!

Leisure Family_with_children

10/10

Exceptional

10 Mar 2025

Davis

We had a phenomenal experience at Fairmont Mayakoba. We enjoyed everything about the stay including the golf, spa, pool/beach relaxation, variety of dinner options amongst the Fairmont, Banyon Tree and Rosewood, plus the Mayakoba Experiences that allowed us to take a top-notch private tour to Chichen Itza and a cenote. The facilities and service were among some of the best experiences that we have ever had. I would highly recommend this vacation and stay to anyone.

Leisure Partner

8/10

Excellent

07 Mar 2025

Marilyn

We greatly enjoy the Fairmont Mayakoba and have been going for many years. Having said that, there is room for improvement:

- the bicycles are fewer than in previous years and in very poor condition. They require on-going maintenance or overall replacement.

- a la carte prices are very expensive and boring on silly now. 660 pesos for a Latina burger is way overpriced

- all inclusive buffet is not available at la Brisas. This is limiting and I would reconsider this as an option as there is no flexibility on location.

Otherwise great resort and we will be back.

Leisure Partner

10/10

Exceptional

06 Mar 2025

Verified traveler

Excelente Opción para descansar en medio de la naturaleza

Friends_and_family Family

10/10

Exceptional

05 Mar 2025

Alan

The outdoor shower in the Casitas was our favourite after a long winter in Toronto. All the food is great. Make reservations for dinner as places can fill up even when the hotel doesnt seem too full.

Leisure Family_with_children

8/10

Excellent

05 Mar 2025

sherif zaki

This is a wonderful place. But not perfect. Fairmont Mayakoba is not a value proposition. The one star deduction is for the ridiculous prices in the restaurants. The most expensive and the biggest disappointment is the steak house Tauro. Very mediocre food paired with laughable prices.
Overall, wonderful place on most aspects. Just plan strategically.

Leisure Self

4/10

Poor

04 Mar 2025

Juan

Very bad service understaffed and bad quality of food

Leisure Partner

4/10

Poor

04 Mar 2025

Daniel

The staff is nice and do the best they can, but they are grossly understaffed for a resort of this size. We went to a wedding there for a weekend, and the logistics were pretty bad all around. Food, service and the golf carta to get around took way too long. The food was not good at all. Mexico has amazing food, this was very disappointing. Especially considering how expensive the hotel is. I would not stay here again based only on those two issues.

10/10

Exceptional

03 Mar 2025

Cynthia

Wan an excellent long weekend getaway that surpassed our expectations for a last minute trip!

Leisure Partner

10/10

Exceptional

03 Mar 2025

Julie Elizabeth

Beautiful property that combines luxury, jungle and beach. The staff is amazing and very kind. The amenities are top notch. You feel so spoiled! What you’d expect from a 5 star.

Leisure Partner

10/10

Exceptional

01 Mar 2025

Sharif

It was our second time staying at the hotel, 10 years apart. We had an amazing time with our children. The hotel has a beautiful beach, pools , food and activities to do with children.

Friends_and_family Family

10/10

Exceptional

01 Mar 2025

Andrew

Incredible place. Beautiful property. Great restaurants. Beautiful pools. All around great spot.

Leisure

10/10

Exceptional

23 Feb 2025

yatin

We will be back. I love how the Casitas allow you to feel immersed into nature. Wonderful service, food, amenities, and atmosphere. La Laguna for dinner by the dock watching catfish and turtles swim up was a culinary highlight.

The only challenges (minor): getting restaurant reservations. However, we found by showing up at 6pm we would often be able to sneak in as the resort only allows a 10 min grace period for bookings.

9.5/10 overall

Leisure Family

10/10

Exceptional

22 Feb 2025

Patricia Ortiz

We didn’t want to leave! Went for a long weekend to celebrate my birthday and left tanned and happy. The property is gorgeous, spacious and well taken care of. Mayocoba is a tropical oasis. We didn’t partake in the all-inclusive however if you are there to party it might be a good idea. Can’t wait to go back.

Leisure Partner

6/10

Pleasant

19 Feb 2025

Alina

Beautiful property but massive and requires shuttling around, which may be fine but the shuttles were inconsistent and sometimes required long waits. The service was shockingly underwhelming and frustrating for a 5 star hotel. The food was okay but not great, and very overpriced for what it was. The beach was great and plenty of shade and loungers available. The whole experience was just inconsistent. We will not be returning.

Leisure Family_with_children

10/10

Exceptional

19 Feb 2025

Rebecca

Just returned home from Mayakoba and we absolutely loved it! The property is beautiful and the rooftop bar looking over the ocean was our favourite! Arrive at 6 pm for a complimentary mixology class and then sip your cocktail while enjoying the stunning sunset. We also loved our complimentary river cruise throughout Mayakoba. In my opinion, The Fairmont is the most beautiful of the four hotels. We didn't have a problem finding loungers throughout the day by the pools or beach. They don't allow you to reserve them, so there's always options. The restaurants were delicious, we loved them all. And the staff were very friendly and helpful. Highly recommend The Fairmont Mayakoba if you're looking for quiet luxury in Mexico.

Leisure Partner

10/10

Exceptional

15 Feb 2025

Susan

We stayed here 15 years ago and loved it then, it has only gotten even better if that is possible! The staff were excellent, so helpful and accommodating at every turn, always smiling. We stayed in one of the hotel rooms near the lobby and it was fantastic! Gorgeous bathrooms, so luxurious. Loved the pools by the beach and the food and drink service pool or beachside. The grounds are luscious, beautiful birdsong everywhere. Our only regret is we didn't stay longer. We will definitely return sooner than 15 years!

Leisure Partner