Name: Wyndham Istanbul Old City
Address: Kemal Paşa, Şehzadebaşı Cd, 1, Istanbul, 34134, TR

Wyndham Istanbul Old City

Istanbul · Turkey

Kemal Paşa, Şehzadebaşı Cd, 1View location

100 reviews shown

2/10

Poor

21 Oct 2025

tajinder

No towels when checked in, drapes are falling down, shower is leaking,constant sound from ceiling of electric board etc..extremely Bad experience. Not worth my money.

Leisure Friends

2/10

Poor

04 Oct 2025

Luis Alfredo

The experience was disappointing. From the moment we arrived, there were bad odors in the hallways, which made the stay uncomfortable. The cleanliness was poor: we found hair balls accumulated in the hallways and common areas, showing little attention to maintenance. In addition, the room did not offer the freshness or comfort expected. Overall, the hotel needs significant improvement in cleanliness and hygiene to deliver the level of service it promises.

Partner

10/10

Exceptional

15 Jun 2025

Lee

Great hotel and always lovely to stay

Lovely stay again lovely hotel been going for 7 years same hotel and always great service and lovely people we stayed in 1005 this time and was lovely close to lift and also had a love heart bath.
The cleaner that we had some days was so lovely and do loads even did swans on the bed for us
Thank you so much see you again in feb next year also did hotel transfers with them as better than getting a taxi thank you

Friends_and_family Family

2/10

Poor

23 Feb 2025

Adam

Terrible stay, very dirty , loud music preventing sleep

The cleanliness was terrible inside the room and in corridoors

Friends_and_family Family

4/10

Poor

20 Jan 2025

Aurimas

Property very old and in a poor quality, worst was that we had room with no windows and underground next to staff rooms, very noisy at night time, poor sound proof of the rooms, it was beautiful hotel but it was run down badly, pictures probably was done 10 years ago, even a pool area handles are broken everything was used and abused:) location is very good, walking distance to all old town

Business_and_leisure Family

8/10

Excellent

20 Dec 2024

Nilam

Nice stay

Lovely stay

Partner

8/10

Excellent

29 Nov 2024

Ali

Good stay, clean room

Leisure Friends

10/10

Exceptional

26 Nov 2024

Sara

A beautiful hotel situated in the heart of the Fatih district of Istanbul. Attractions like Sultanahmet masjid, Valence aqueduct and Galata bridge are within walkable distance. Lalali is right behind the hotel. There are restaurants all around the hotel. The staff were very helpful and welcoming. They also informed us in person about their accommodations like their Turkish hammams and their tour programs.

Leisure Family

2/10

Poor

26 Oct 2024

Babajide

Poor Stay

The staff were somewhat rude and not helpful. The noises from the restaurant dis not let is sleep. All through till about 4am. Receptionnstagg where not helpful despite complaining suggesting we should wait 2 days before a room change. Thisis the worst 5star hotel ever. The rooms are small do not be deceived by the pictures.

Friends_and_family Friends

8/10

Excellent

05 Sep 2024

EeLain

Good value for money. Family friendly.

8/10

Excellent

05 Sep 2024

EeLain

Great value deal for room plus half board (i.e. breakfast and dinner) that was noteworthy. Beds were also very comfy, a hybrid of spring and memory foam. Finally, the air conditioning was very effective at tempering the flaming Turkish summers.

Leisure Family_with_children

2/10

Poor

30 Aug 2024

Daniaal

Room was in basement without window and too hot with no fresh air- was booked for a premium . Hotel made an excuse there online pictures are just the “best version” of what the room could look like not actually what you should expect

6/10

Pleasant

22 Jul 2024

Hesham

Food was poor for breakfast and dinner. If an item ran out, it wasnt replenished, including basics like tea and coffee. Towels also \"finished\" if you went to the pool too late. A shame becuase other than that it was ok.

Partner

4/10

Poor

01 Jun 2024

Hoan

The deluxe room next to the dining area is cut off and is much smaller. We asked the receptionist to change the room but there's no more room available(?). The carpet is so dirty that we have to use towels to cover it. Very loud music until 2:00 am. Not sure how they got the 4 star rating?

Leisure Family

8/10

Excellent

07 Feb 2024

Gokmen

If you have children
Are sure your not put in ground floor room are to noisy nighttime, due to discotheque we moved rooms which was lot better

Leisure Family

6/10

Pleasant

16 Jan 2024

Chandne

We did generally enjoy our stay at the beginning the people at the front desk were very friendly and welcoming and throughout our stay they were nice and smiley too. Offered us tea and coffee on arrival. Also offered to move our room because we had a child and it would be noisy downstairs. I think they were repairing the room next to us and working on it because there was rubble on the floor some days we would go to our room. Our room was cleaned daily which was helpful. I didn’t enjoy breakfast as didn’t like the options available but this may be just my personal preference. The staff during breakfast weren’t very friendly and wouldn’t say they were doing their best to be accommodating. The clown they hired though was very nice and good for the children! I think for the amount of days we stayed four it was an ok stay but wouldn’t be able to stay there longer than that. If you are looking for a super modern place this isn’t for you it’s very traditional decoration a lot of gold!

Leisure Family_with_children

2/10

Poor

08 Jan 2024

SAMIRA

Very unprofessional staff . We booked the room with the hammam and paid the full price just so they can tell us that they over booked and the room is not available. On top of that no compensation they downgraded our room with no refund or anything. Very rude behaviour as it’s a favour they giving you .

Family

4/10

Poor

22 Dec 2023

Mian

No idea where to start. Stayed here for 10 days. Initially it was welcoming and it took around 30 minutes to get to our room. We were given a small room with a Jacuzzi when we ordered a family suite. We were upgraded the next day however there was still a bed missing. We were given a poor extra bed. in general our stay wasn’t great. After being told the Spa Sauna etc was available upon check in none of it was open during the stay. We would ask the hotel for something and they would take half an hour; and sometimes they never came at all! Even after asking 3 times in a row, room service food was extremely overpriced and mediocre, buffet breakfast and dinner was nice and free. housekeeping only made the beds, in addition to this we couldn’t sleep at night for the last few days as the AC was not working! Only good thing was the Area around the hotel and the general look of the hotel, rooms were not bad also. Staff were friendly however I would definitely advise against staying here unless they seriously improve. 3 star hotel at most, definitely not 5 star as they claim. The reviews are real and I would advise staying elsewhere unless the budget and area is fine for you.

Leisure Family

2/10

Poor

18 Dec 2023

Samim

The room I booked was not they gave to me they give me a single bed and single small room which was very in bad situation and hotel staff was disrespectful

6/10

Pleasant

08 Dec 2023

Faisal

Booked 6 nights in premium sweet and spar room . It was very shock thae room tow floors under the ground, stemes and Dull lighting walk to the room.
Try to use the spar in the Room power went off after 5 minutes of use. Small kitten was making noise in the midnight. Was very bad experience haven't used it again.
It is very high volume of travler. staff want give you much attention. Tried to avoid you. Because they're very busy.
I dint recommend this proparty for a leisure stay It is good only for shopping.

Leisure Partner

10/10

Exceptional

08 Dec 2023

Hena

Great place to stay

2/10

Poor

03 Dec 2023

mohit

they forced us to move to another hotel at 1am in morning. Dodgy and unsafe while you are travelling with kids! buyer beware.

Leisure Family_with_children

2/10

Poor

09 Nov 2023

Verified traveler

Worst hotel experience ever

The worst hotel experience i ever had
I booked room for 2 adults with two big beds and they gave me two sofa beds dont even fit for two kids , the staff at reception are so rude and have zero professionalism , after stressfull arguments they moved me to another room, the bathtub was leaking and again they moved me to another room where i had one bed only for two adults and they offered sofa for the second person mot even a bed , and i could hear all the noice of the kids and people from the neighbors room because there is door between two different room i barely was able to relax pr sleep , dont be deceived by the pictures because all the rooms are totally different from pictures and all fake
Swimming pool facilities dirty and staff are so impolite and rude also, the hotel has nothing to do with 5 stars hotels , i was really frustrated staying in this hotel, do yourself a favor and dont waste your money booking this hotel
I think the manager is sleeping and doesn’t care about what’s going on there

Friends_and_family Friends

2/10

Poor

25 Oct 2023

Omar

Wyndham should remove their name from this hotel.

One of the worst hotel I ever stayed. Don’t even think to stay there unless you want an unhappy vacation.
1- first night when I checked in the reception gave us the room card without telling us anything. When we reach the room we found that it’s a regular room (we booked suite) and when i went back to him he said yes i know you booked suite but we are fully booked and tomorrow we will change your room !!! So why you didn’t tell this before !!! He said don’t worry we will give you a free dinner. I told him we don’t want free dinner we need our suite. He said I can’t do anything to you.
2- second day when I asked them to change our room to suite they act in the beginning that they didn’t know. Then they said let the guy who promised you to change to change your room, even though they know in their system that i booked a suite.
3- when we moved to suite the bid was broken, the air condition was not working perfectly (they admit that but said we can’t do anything to you) and a cockroach in toilet founds.
4- each time a asked for compensation because of the first night they said only free dinner we can offer based on owner instructions!! Which is not suitable for me. Even they refused to give me the price difference for the first night.
4- the suite and other rooms was underground and no windows!!.
5- all corridors are too narrow and no way for two persons can walk together.

Partner

2/10

Poor

15 Oct 2023

András

The rooms are small the windows are old so you hear all the noise from the street the style and the design is horrible . They are trying to renovate the place the building is full of workers , renovating here and there what makes all the hotel super dirty .Average Rooms have no cabinet for clothes, so small there is no place to even put your luggage on the floor . The whole thing is a ripoff shall be maximum 3 star but more like a 2 star hotel with 15-18 sqm rooms . I dont recommend it take any other hotel for the same price .

Business_and_leisure

4/10

Poor

09 Sep 2023

Sandra

I don’t know where to start. We moved rooms 3x. We came back from the pool and the whole door to our room was removed without being notified. Our luggage and stuff was all out on display. Second room had no ac. 3rd room was 2 floors below ground. Hotel needs lots of updating. Hopefully with the Wyndham taking over it will be much better. The staff at first was not friendly. But after being at the front desk daily, we became great friends. There’s only so much they can do if they don’t have the resources. Rooms are very small.

6/10

Pleasant

18 Jul 2023

Lior

Enjoy but be mindful of shortcomings

We paid for upgraded room, and got an underground basement room without the two double beds and sofa bed, and got two roll up beds and no sofa, so when they brought in the two roll up beds the room became very small and cluttered.

They have an amazing sauna in the room, but how would one use it without having ventilation. No windows. Jacuzzi worked fine.

Room felt like it was wet from previous uses since it can’t vent out.
Color of lights was weird inside the room could not make out why.

Only gave 2 towels for 4 people, when asked for more non arrived till the following day, when I had to take myself.

The staff tries hard, but most barely speak English, but they try.

Reception is overwhelmed because only one guy speaks English.

The concierge service is great and they really try to help guest explore the city in a great way. 1000% credit to them. Their effort made us totally overlook the hotels shortcomings.

But make sure to have an ATM card ready, since most services want only cash, (tax avoidance), the hotel more than anywhere else.

Great location, Roof top pool amazing, but can’t use a T-shirt to protect from sun.

Roof top bar was missing much if it’s menu or water, they ran out in a city that has everything down the street.

Istanbul is an awesome dynamic, vibrant city, with friendly people and defiantly recommend for 4 nights max.

Friends_and_family Family

10/10

Exceptional

07 Jul 2023

Rajaa

Truly amazing experience! Food and staff were great especially Maya really made booking expeditions super easy. It’s a safe area with the metro near so it made travelling really easy. Thank you all so much :)

Leisure Family

2/10

Poor

05 Jun 2023

Sonia

We stayed at this hotel for 4 nights. I was very disappointed with this hotel for several reasons:
1. On our arrival, our room wasn’t available and they gave us 2 separate rooms (next to each other) which wasn’t convenient since we have children.
2. The rooms were on the lower ground floor, below a restaurant and night club, which means that the noise level was horrible - no need to say that we hardly slept the first night.
3. They gave us the family suite we booked on the second day but had no water in the room on the 3rd day from 10am till 3am the next day - they kept telling us that it will come back within 30 mins but nothing happened - we couldn’t clean or use the toilets after a long day out sightseeing.
4. Work was being done on our floor, there were drilling noises constantly, making it impossible to relax in the room, and furniture / mattresses / building materials were being stored in the corridors, which were quite hazardous to navigate as a result.
5. Minimum cleaning was carried out in our room everyday - change of towels and emptying the bins, the beds were not made, no new water bottles were given - this is highly disappointing for a 5* hotel.
6. The indoor swimming pool was really cold, it is not a heated swimming pool which was very surprising for a 5* hotel in Turkey, and only one sauna and one steam room were working - the other facilities were out of order. The towels provided were all damaged with holes, tears and bleach marks.

Leisure Family_with_children

4/10

Poor

04 Jun 2023

Sultana

Hotel looks nice from up front Cleaning staff are polite but management are a bunch of clowns can’t speak English properly patronising and don’t keep their promise . Rooms were not cleaned even after we asked . We booked 6 rooms months ahead and asked for them to be together as we had kids . We were over 3 floors. Rooms stink. Had to change 2 rooms cos of smell after arguing with them . Fridge didn’t work bathroom door was very stiff . Tiny cupboard. no windows so no lighting and air. . No water in taps and flush day before we left people were screaming and shouting at reception . Management went in to hiding . Heard loafs of people complaining about things.breakfast was ok .swimming pool was good . Wouldn’t recommend going with kids.

Leisure Family_with_children

2/10

Poor

15 May 2023

daniele

Rudest staff ever. The guy at the reception accused us of flooding the floor on purpose when in fact there was a leak from both the tub and bathroom sink. Once he found out there was a leak he didn't even bother to apologize and so did his manager who just said he'll bring the situation up.
The suites are located two floors underground and have no windows or air exchange from the outside. Really annoying. Uncomfortable bed and rough cleaning.
Breakfast not up to a 5 star but a motel on the highway.
Avoid it and don't book here.

Leisure Partner

8/10

Excellent

10 May 2023

Annette

It was a shaky start with being given the wrong room the first night but it went well following the change of room due to number of beds, the next day.The hotel was very ornate, there was ongoing up keeping which is to be expected for a large hotel. The pool and other facilities were great. Fabulous massage and Turkish baths there. The food was plentiful and it was within walking distance to the Grand Bazaar, Blue Mosque and other important historical areas. Staff very helpful with regards to sorting out trams and advice on various trips. We had a lovely time.

Leisure Family

6/10

Pleasant

27 Apr 2023

Lauren Marie

The hotel was old and dated. Definitely not up to 5* standard, more like 2*.
Room was never cleaned during our stay.
Mini bar was warm. Shower door was missing. Railing was missing in the wardrobe, so nowhere to hang up clothes.
Asked for dinner reservation and was not informed it was buffet until after I had paid 20 euros each, there was nothing I could eat except dry bread rolls, a waste of 20 euros!

Leisure Partner

6/10

Pleasant

15 Apr 2023

Daniel

3 times we changed the rooms . they did a technical works in the rooms . they shut need to know. which room need to give to the guest . air condition was work all time

Partner

2/10

Poor

30 Mar 2023

Ali

Avoid this place, noisy construction, smelly rooms, broken bed, awful experience 😐

Leisure Family

2/10

Poor

16 Feb 2023

Harry

Front staff was trying to Act smart and giving a low grade room .After wait 3hrs we got the room which i book

Leisure Family

10/10

Exceptional

31 Jan 2023

Helen

The staff are incredibly friendly and speak English

Business Friends

10/10

Exceptional

29 Dec 2022

abdelrahman

Love it

Business_and_leisure Family

10/10

Exceptional

11 Oct 2022

Farzna

Good staff

Friends_and_family Family

8/10

Excellent

19 Aug 2022

Mohamed

Hotel is nice, clean, and enjoys a very convenient location. Very good for families and had decent indoor and outdoor pools. Breakfast was quite good too. A serious issue that I didn't like though is that the staff did not ensure that the family room I booked 2 months earlier was available upon arrival and asked the 4 of us (including 11 and 13 yrs old kids) to stay in a room that had only a single bed and a sofa bed explaining that the current occupants of the room extended their stay :( Although the staff addressed my complaint the next day and moved us to our family room, the compensation they offered for the rate difference and the inconvience was to add dinner to our reservation for the last two nights which we could not make use of it due to our schdule and the need to check out early to catch our departing flight.

Leisure Family

6/10

Pleasant

18 Aug 2022

Verified traveler

The experience wasn’t great, check in was late, even when we came in way later than the check in time. Room service prices were not the same as that in the menu provided. When the bill came it was more than double the charge on the menu, and when we complained they said they forgot to update it on the menu i the room! Not acceptable. Cleanliness and breakfast was ok. Check-out was ok.

Friends_and_family Family

2/10

Poor

15 Aug 2022

Nabil

موقع ممتاز فندق نظيف جدا فطور ممتاز موظفين محترمين معاملة ممتازة .
العيب الذي في هذا الفندق أن غرفه صغيرة جدا لم أجد مكانا أضع فيه شنطتي ولصغر الغرفة ليس فيها موضع للصلاة يعني السعر غالي جدا في غرفة ضيقة جدا

Leisure

2/10

Poor

08 Aug 2022

maryam

Beware tourists! This hotel, by default, over books and then will try and scam you out of your reservation into some other type of room. It happened to us and we watched it happen to at least 8 other families during our stay. Additionally, the jetted tub in both of the suites we booked were broken. The lights and phone in one of the suites were broken. The cleaning staff were very kind, but were inconsistent in their work. The breakfast buffet is generous and tasty. The location is amazing. All things considered, I would never, ever return to this hotel—it was an unpleasant experience that did not even deliver on what we reserved.

Leisure Family

6/10

Pleasant

08 Aug 2022

Azita

It’s a 3 star hotel

Leisure Family

2/10

Poor

27 Jul 2022

FAISAL

Very bad

Bad location, bad staff, bad manager, bad smell and when i reserved there is free parking but it is 15 Euro per day.

Self

10/10

Exceptional

16 Jun 2022

Khadijah

Must see And stay

Very good hotel location near all
Good restaurants shops grand bazar haji Sofia masque all walking destance
Train tram all near by
Room was spacious the pool was really good kids enjoyed
Breakfast I messed most of the time it was ent that great

Friends_and_family Family

6/10

Pleasant

10 Jun 2022

Nathan

Poorly run and staffing. great location, building

We booked a 5 bed suite with jetted hot tub. I tried calling and emailed before our arrival to confirm. When we checked in, they said “someone’s flight was cancelled and they were staying in our room”. We were put in a small budget room until it would be ready the next day at 2. We came back from our day trip at 3 and still no room. Now “ there was a funny smell from a water leak”. We asked to see it, but we were given 2 rooms instead. Our kids stayed in a separate room and we stayed in a room literally above the nightclub next door. Music till 1am every day.
The location is nice though due to shops, transit, restaurants. The facility itself is nice and looks decadent. They push day trips for $, don’t buy it’s cheaper outside. The hamam wasn’t worth it and the pool is cold. Breakfast is good, but the same everyday. It’s definitely not what I would consider a five star hotel.
When we asked about compensation at the end of our stay for the delays, room changes etc they talked over us in Turkish and got a voucher for free ride to airport. They then told us our room was ready 2 days ago, why we didn’t ask them. There were other very frustrated customers also getting appeased with “tea and a cheap dinner” They give u a cheap dinner to appease u and don’t tell u that your room was given away. Would think twice about booking here from a reservation perspective. It’s a bit mismanaged and clumsy. Don’t expect to get what you booked. The facility itself is nice though.

Friends_and_family Family

10/10

Exceptional

08 Apr 2022

Anthony

Really nice hotel in great area close to Grand Bazaar and right beside Metro stop. Nice pool and gym area even if gym is a little small. Staff are friendly and helpful I found it very good value.

Friends_and_family Family

2/10

Poor

22 Mar 2022

Zarina

staff was rude gave us the standard room

Leisure Family

10/10

Exceptional

09 Mar 2022

Malek

Great location

10/10

Exceptional

29 Jun 2021

May

Nice stay

It was very nice. The bellboys were very gentle and kind. My kids liked the swimming pools, indoor and outdoor.
Room cleanliness was a bit less than expected.
Hotel’s location is very practical and well served. Better without a car.

Friends_and_family Family

10/10

Exceptional

03 Apr 2021

ALEJANDRO

the staff is the best!

Friends_and_family Family

10/10

Exceptional

15 Feb 2021

NOURAS

Perfct

Amazing

Friends_and_family Friends

10/10

Exceptional

07 Feb 2021

Emad

Highly recommend hotel

Amazing hotel , great value for money , helpful and friendly staff , wonderful amenities , facilities and options , comfortable and clean rooms , marvelous location ,
Really highly recommend hotel

Friends_and_family Family

4/10

Poor

10 Jan 2021

ErtugrulBey

Fakes! Liars! When I checked in the guy said \"I'm; upgrading you\". When I get in the room it was actually A DOWNGRADE! Literally in the basement. He then told me to ask for my original room the next morning from the morning front desk manager. Never happened. They didn't even want to return the difference in price.

Friends_and_family Family

10/10

Exceptional

20 Nov 2020

Emad

Very good value for money

Friends_and_family Friends

2/10

Poor

03 Nov 2020

Sarfaraj

It's not 5 star i think it's 3 * star Hotel

I Book Room for 5 passengers
They served 4 bed only
Breakfast not good
very bad experience
We are not satisfied
I am sorry 😞
Single bed not comfortable
Double bed ok

Friends_and_family Friends

2/10

Poor

28 Sep 2020

Shaker

There is no customer service at all

First at the check-in they tried to put me in one room with a many beds to take our two rooms to give them to somebody else then the rooms has no windows at all.. people keep walking all night around the doors and you can’t sleep..and the window in the rooms it’s only look alike but it’s not real window
There is no customer service at all you cannot dial any number from the room to get customer service always you have to walk down to the office to talk to them and most of the time they don’t know anything

Friends_and_family Friends

10/10

Exceptional

12 Sep 2020

Verified traveler

Very nice hotel and service very pleased

Friends_and_family Family

8/10

Excellent

02 Sep 2020

juan ramon

Good stay

Room wasn't big but it was clean and cosy, enough for one person. Hotel convenient located next to the metro station. Friendly staff, wifi is a bit slow. Roof swimming-pool area is very nice

Self

2/10

Poor

25 Jul 2020

F.A

Too bad service. No body come to clean the room, Too much noise,and The price in there website of Expedia Everyday goes up because I booked in the same email.

Business_and_leisure Friends

10/10

Exceptional

28 Dec 2019

Verified traveler

Very very good hotel
I like this hotel 👍👍👍👍👍

Leisure Family

10/10

Exceptional

14 Nov 2019

Verified traveler

Istanbul is such a beautiful city and the view this hotel gives you is absolutely gorgeous. The interior was stunning and the staff were as friendly as it could get. A huge thanks to Mr. Herol for making the stay a memorable one.

Leisure Family

8/10

Excellent

07 Apr 2019

KARINTHILAGAM

Sisters in Istanbul.

Istanbul was amazing. The hotel location was ideal for local sightseeing as well as shopping. Front office manager Mr Ali was extremely kind and welcoming making our stay a very pleasant experience. He made recommendations for city tours as well as dinner cruise including arranging out transportation. Mr Ali and the hotel staff were perfect reflections of the hospitality that Istanbul has to offer to its visitors.

Family

4/10

Poor

22 Mar 2019

Susan

Not 5 star

The hotel's decor is quite impressive but the service isn't 5 star. In the spa the pool wasn't very warm, the steam room didn't work and the sauna wasn't hot. The staff failed to understand that I had a massage booked and I gave up trying to get them to understand. The hotel had an arrangement with a local restaurant whereby they offered free transport to and from the restaurant. At the restaurant we were given a different menu to other diners at inflated prices which made us feel as though we were being exploited. We complained to the hotel manager but it seemed to fall on deaf ears. Overall we felt this was more like 3 star which is a shame as the rooms and the spa were quite stunning.

Partner

8/10

Excellent

25 Feb 2019

Seran

Very good but could improve

Wonderful hotel... breakfast not so good and indoor pool was cold

Partner

6/10

Pleasant

13 Jan 2019

Verified traveler

Temperature of room was to high the faculty of hotel where not available to use

10/10

Exceptional

22 Jun 2025

Renata

TipTop everything perfect!!!

Business_and_leisure Family

2/10

Poor

26 Mar 2025

Jana

Das Hotel ist sehr billig. Bei uns kahm nur kochend heisses wasser aus dem hahn. Die türklinke vom bad war fällt immer weg, die badewanne rünnt. Der frühstücksaal katastrophe!

Leisure Friends

8/10

Excellent

04 Oct 2024

JU YOUNG

All was good excepting for condition of hotel.
It’s five stars but i think it was not honestly.
Staffs and service were great 👍

2/10

Poor

24 Sep 2024

Nilgün

Daha ucuza bundan cok daha guzel yerlerde kalinir

Aksam yemeginde pilav makarna ve tavuk menusu olan 5 yildizi neye gore alsigini anlamadigimiz bir otel. Gittigimizde terasta tadilat vardi o yuzden manzara yorumu yapamayacagim zira kaldigimiz odanin penceresi de yoktu. Banyoda kurtlar vardi ilk kez boyle birsyee sahit oldum. Kimseye tavsiye etmiyorum kahvalti disinda hicbirsey fotograflarda gorundugu gibi degil

Partner

2/10

Poor

14 Aug 2024

Verified traveler

0 star hotel, 0 service and stupid staff

I have booked a family room months ago. When I arrive with my family they said they dont have space and is full booked up. I cant understand how that is even possible when i have booked and payed everything months ago.
They moved us to another hotel - staff cant even speak clear english. Stupid staff and not 5 star service. I cant recommend this hotel to anyone. Please safe your money and use to stay somewhere else.
Breakfast is not like 5 star - nothing good to say about this place.

Friends_and_family Family

10/10

Exceptional

11 May 2024

Nuray

Très bon hôtel personnel super très bien placé le repas était excellent et varié

Friends_and_family Family

10/10

Exceptional

06 Apr 2024

Tanja

5 star hotel

The hotel is great! Close to main attractions. Also very close to metro-station. Breakfast and dinner are great. Staff is helpful and very polite, especially Marat and Iliat! Great hotel, great service! We enjoyed a lot!

Friends_and_family Family

10/10

Exceptional

29 Mar 2024

CEYFUN

otel herşeyi güzel 5 yıldızlı zaten aile ile çok rahat kalınabilir tek eksi yanı eksi katlardaki odalarda balkon yada pencere yok havalandırma var ama biraz havasız kalma durumu oluyor ama bunun dışında herşey güzeldi konumu yemekleri temizlik olanaklar fazlasıyla mevcut

Friends_and_family Family

6/10

Pleasant

25 Mar 2024

Hong Woo

快適度がエアコンで落ちた

部屋のエアコンの調整ができず、暑くて困りました。フロントにチェックしてもらいましたが異常無しとのことで改善せず。後は、良かった。

Partner

2/10

Poor

20 Mar 2024

Matthieu

Message pour que vous puissiez progresser !!!!

Bonjour , je suis déçu par le changement de la qualité du service .
J’ai rencontré ma femme il y a trois ans Dans cette hôtel . L’accueil le service était parfait .
Le champagne dans la chambre , la deco romantique ….

Hier nous avons dormi dans une chambre j’avais demandé une deco romantique ainsi que le champagne , il mon oublié et personne c’est excusé , nous avons demandé de changer de chambre car le jacuzzi ne fonctionnait pas impossible de changer . La qualité du petit déjeuné n’est plus a la hauteur .

C’est dommage car l’image de l’hôtel que j’avais quand je venais n’est plus à la hauteur de mes attentes 😢

Malheureusement je ne viendrais plus la prochaine fois , j’irai à la concurrence afin d’assurer une meilleure prestation pour ma femme .

Vous avez du travail pour garder votre clientèle

Partner

4/10

Poor

05 Mar 2024

Verified traveler

Check well you room they will give the first day

I ordered a familly suite. But the first night i received a room with one bed and one chair that turn into bed and they added me a extra bed. i did notice that it was my room after i was installed i asked directly to change room.
Unfortunatly no room available during 2 days, so for my week were i paid for a familly suite we slept 2 days in this room without any windows under the ground level and above or near a club. So no sleep before 2.30 in the morning on a bed that are not suite. Hopefully after two days we received our room and it's was very good good view on mosques really nice. Just that check that the room that you order will match, because a lot of people experienced the same thing. To not open the suitcase because they want to change room.

Friends_and_family Family

6/10

Pleasant

12 Jan 2024

Verified traveler

oda cok havasiz, yan odadaki tüm ses bizim odadaydi. dösegimiz yamuktu, hic rahat edemedik, hergün receptionu aramamiz gerekiyordu mini bara su getirmeleri icin!! temizlikciler banyoya hic bi malzeme birakmiyor dis fircasi, pamuk, dus bonesi, vs…

Friends_and_family Family

8/10

Excellent

17 Dec 2023

Sarah

Das Hotel hatte eine gute Lage mit Anschluss zu öffentlichen Verkehrsmöglichkeiten!
Außerdem war unser Zimmer ordentlich (Presidenten Suite) und das Personal freundlich.

Leisure Partner

2/10

Poor

10 Dec 2023

Nadia

Horrible hotel voleur menteur escro il ne mon pas donner la chambre que jai reserver avec expedia il mon voler la nuit du 8 au 9 decembre dailleur je ne reserverai plus avec expedia et trop compliquer a joinde expefia j attend toujour mon renboursement de 50e

Leisure Family

8/10

Excellent

07 Dec 2023

Eglant

Ho dato un punteggio positivo semplicemente perché il personale molto gentile e disponibile e mi dispiace per il loro lavoro. Ma ragazzi, cibo il peggiore mangiato in una struttura alberghiera, le camere con la vasca in camera da letto è a 3 piani sotto terra. Ha un odore di fogna. Il bar nella hol sembra un rifugio per senza tetto. Il bar sul tetto, cioè piscina sul tetto, chiuso, cioè aperto ma una discarica praticamente. Non saprei cosa potrebbe classificarlo in un albergo di 5 stelle. Meno male che ha fianco c'è il ristorante che è sempre aperto. Che non c'entra con l'hotel. Con i soldi che abbiamo speso li potevamo scegliere un buon hotel a 4 stelle. Ho letto i commenti negativi su booking ma pensavo si riferisse al precedente gestione. Brutta esperienza!

10/10

Exceptional

06 Dec 2023

Verified traveler

Super trevliga personal

Service var jätte bra personalen på lobbyn var super trevliga och hjälpsamma!
Kan absolut rekommendera alla att boka denna hotell. Det är även nära överallt

Friends_and_family Family

10/10

Exceptional

06 Dec 2023

MÜJGAN

TEŞEKKÜRLER HERŞEY İÇİN

İş için konakladık.Herşey; mükemmel, kaliteli ve konforluydu, Wyndham kalitesini her anlamda yaşattılar. Temizlik, yemekler ve tüm personelin hizmet anlayışı, güleryüzü, çözüm odaklı yaklaşımı için tekrar teşekkür ederiz buradanda tekrar...
Girişte otopark için bir sorun yaşadık, rezervasyon yaparken sitede otopark var görünüyordu, en önemli tercih nedenimizden biri bu hizmetti. ancak otopark olmadığı ve çevrede ki otoparka götürebileceğimiz söylendi. Sitede otopark hizmeti olduğunu sorgulayıp, dogrulatınca hızlı bir biçimde çözümlediler ücretsiz olarak.

Business

6/10

Pleasant

18 Nov 2023

Verified traveler

Lidt skuffet

Service minded personale, som var meget behjælpelige.

Bade faciliteterne var ok.

Maden smagte fint dog med et meget begrænset sortiment.
B.la. var morgenmaden og aftensmaden stort set det samme under hele vores ophold.

Værelserne var i dårlig stand - der lugtede af kloak. Vi var på ferie sammen med et vennepar, som også klagede over dårlig lugt på deres værelse.
På trods af den daglige rengøring var værelserne generelt beskidte, der var mange insekter og snavs under sengene.

Friends_and_family Family

2/10

Poor

17 Nov 2023

Sanela

Es war jeden Abend zu laut, jeden Abend gabs eine Party, Ober uns war ein Restaurant, und man hat die ganze Nacht gehört wie getanzt und gesprungen wurde. Nach mehrmaligen Anrufe, bei der Rezeption wurde die Musik ausgeschalten. Aber danach wurde aufgeräumt die Stühle und die Tische wurden hin und her verschoben. In der Früh das selbe, Vorbereitung fürs Frühstück genau das selbe, man kann ganze Zeit ein qutischen von den Möbeln gehört. Keine Chance auszuschlafen ❕❕ ich würde es niemandem empfehlen. Wir hatten eine Maisonette suit.

Leisure Partner

10/10

Exceptional

10 Jul 2023

ALEXANDRE

Super hôtel.
Positif : chambre avec jaccuzi en plus de la salle de bain, équipements neufs, nettoyage parfait, petit dej buffet à volonté gargantuesque, la déco, les prestations, les deux piscines, le pool house en roof top avec DJ, le sauna et le hamam en free access. Personnel aux petits soins, multilingues. Retour avec tarif réduit en passant par la conciergerie.
Négatif : étage en sous sol pour notre chambre, couloirs bruyants suivants les voisins, pas de fenêtre.
Je le recommande vivement!

Leisure Family_with_children

10/10

Exceptional

07 Jun 2023

achour

bien

8/10

Excellent

05 Jun 2023

Mustafa

Çıkış yaparken kapıdaki görevli 20 Euro otopark parası istedi bilseydim arabama da bir oda kiralardım otelin diğer hizmetleri iyi sayılır ama İstanbul işi yersen 20 Euro ödersin

4/10

Poor

28 Feb 2023

DAMA

En ce qui nous concerne, mon épouse et moi, nous avons été surclassés à l'arrivée. Très belle chambre, duplex, salle de bains avec baignoire à jets, malheureusement la chambre était très mal située car nous étions en \"sous-sol\" et juste à côté d'un restaurant/boîte de nuit. Impossible de dormir, musique à fond jusqu'à pas d'heure. Quand nous avons demandé à changer de chambre, nous avons eu la mauvaise surprise de tomber sur une salle de bain avec une fuite énorme, pas d'eau chaude du lavabo, pas de fenêtres donc aucune aération, température irrespirable et humidité à cause de la fuite de la baignoire. Nous l'avons signalé à la réception qui n'a absolument rien fait malgré plusieurs relances. Points positifs: personnel serviable et à disposition lors du petit déjeuner uniquement

Leisure Partner

4/10

Poor

15 Feb 2023

Ali

This Hotel is definitely not worth a 5 star Hotel. The pictures on the ad-site look very nice but the actual state is not that good. The rooms are old, television has like 2-3 channels available, the furniture is old and the personnel is not that well trained for a 5 star Hotel (even though they are polite). During my stay, 2-3 times the electricity has been cut for an hour or so. The rooms can be more clean as well. I have seen that there is huge a management problem. The building itself is a very nice building, the lobby looks ok too. But as said, there is an amazing management problem, the personnel want to help you but can't do much with limited tools and facilities.

Business_and_leisure Friends

4/10

Poor

04 Jan 2023

Murat

KONAKLAYIN AMA ÇALIŞANA ACİL İŞİN DÜŞMESİN

Görseli güzel bir otel yapılmış ama suit oda diye tutğumuz oda -1 ve -2 katlardaydı pencere yoktu. Otopark ücretli ve çok pahalı. Yardımcı olmaları gereken yerlerde yardımcı oldular ama x2 kat para istediler. Resimlerde görünen odanın aynısını göremedik. Bir daha konaklama yapmam. Kimseye de tavsiye etmem. Başka yerleri değerlendirsinler.

Friends_and_family Friends

10/10

Exceptional

20 Dec 2022

Verified traveler

Mukemmel

Mukemmel

Friends_and_family Family

6/10

Pleasant

17 Dec 2022

Özkan

Für parken wollen sie 20€ haben .
Normale weise kostet so was 5€-7€.
Bettgestell muss dringend gewechselt werden.

Leisure Partner

2/10

Poor

08 Oct 2022

Bledi

Leider haben wir als wir ankamen nicht unser Zimmer bekommen sondern eine Economy-Room statt Deluxe Maisonette suite. Nach 1 Nacht bekamen wir dann unser Zimmer. Ich empfehle das hotel nicht da es Party gibt jeden abend bis um 2Uhr und es über den Suiten Zimmer stattfindet und somit keine chance zu Schlafen! Musik wäre das eine jedoch das Tanzen und die Stühle hört man sehr stark!! Bei Anrufen bei der Rezeption wussten Sie schon um was es geht deshalb sagten Sie ansonsten gebe ich einen Economyzimmer weiter oben für den gleichen Preis. Ich habe die Polizei angerufen und dann hat es gestoppt! Jedoch am nächsten Abend ging es weiter! Das essen ist sehr schlecht in diesem Hotel! Die Zimmertüren liesen sich öffnen mit einbisschen druck ohne Schlüssel!!!

Leisure Partner

10/10

Exceptional

02 Oct 2022

Niels

Super ophold

Vi havde et dejligt ophold i en uge i Istanbul.
Medarbejderne er meget flinke og serviceminded.

Partner

4/10

Poor

14 Sep 2022

Giacomo

Struttura caratterizzata da ambienti fastosi e classicheggianti in stile riprenotatadondante tipicamente turco. Prenotata camera superior ma assegnata camera base.Infruttuosi e mal riusciti tentativi di cambiamento stanza, di male in peggio. Al fine desistito. Scarsa pulizia stanze senza cambio biancheria.

Leisure Partner

6/10

Pleasant

12 Aug 2022

Amina

Højt musik kan høres højlydt fra gaden, musikken stoppede meget sent, selv i hverdagene.

Partner

4/10

Poor

17 Jul 2022

Morten

God pool, dårlige værelser

Hvis man leder efter en god pool og knap så gode værelser, så er dette hotel helt perfekt.
Hotels.com siger 5 stjerne. Hvis de kan snige sig op på 3-3,5 er det flot.
Værelser er små og overhovedet ikke lydisoleret. Så hvis man kan turkisk eller arabisk kan man skiftes til at følge med i naboværelsets samtale og moskernes højlydte bøn.
Morgenmaden er heller ikke noget at råbe hurra for. Stor, smagsløs buffet uden struktur. Som man kan forvente af et gennemsnitligt hotel på et all-inclusive hotel. Men ikke af et \"5\"-stjernet hotel.
En smule slidt, og mangler lige det sidste finish de fleste steder.
De to pools er ganske fine, især den udendørs på taget. Personalet er venligt og hjælpsomt. Fin placring lige ved et metrostop.
Ville ikke vælge hotellet igen

Partner

10/10

Exceptional

15 Jul 2022

Ayman

Godt hotel og personale, kan klart anbefales

Friends_and_family Family