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Black Swan Lakeside Lodge Boutique Hotel

Bay of Plenty-Rotorua · New Zealand

171 Kawaha Point RoadView location

9.6/10Excellent150 Reviews
Cleanliness9.8/109.8
Service9.8/109.8
Comfort9.8/109.8
Condition9.6/109.6
Neighborhood9.6/109.6
Value9.0/109.0
Amenities9.4/109.4
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  • Hotels with spa

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Black Swan Lakeside Lodge Boutique Hotel

Take advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. This Colonial lodge also features complimentary wireless internet access, concierge services, and wedding services.

Grab a bite to eat at the Black Swan, a restaurant where you can take in the ocean view, or stay in and take advantage of room service (during limited hours). A complimentary cooked-to-order breakfast is served daily from 8:00 AM to 10 AM.

Featured amenities include express check-out, multilingual staff, and luggage storage. Planning an event in Rotorua? This lodge has facilities measuring 215 square feet (20 square meters), including conference space. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.

Treat yourself to a stay in one of the 9 individually decorated guestrooms, featuring fireplaces and LCD televisions.

Read more about this hotelShow less

With a stay at Black Swan Lakeside Boutique Hotel in Rotorua (Kawaha Point), you'll be within a 10-minute drive of Polynesian Spa and Lake Rotorua. This beach lodge is 1.4 mi (2.2 km) from Skyline Rotorua and 1.4 mi (2.3 km) from Volcanic Hills Winery.

Treat yourself to a stay in one of the 9 individually decorated guestrooms, featuring fireplaces and LCD televisions. Your Select Comfort bed comes with down comforters and Egyptian cotton sheets. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment.

Private bathrooms with separate bathtubs and showers feature deep soaking bathtubs and rainfall showerheads. Featured amenities include express check-out, multilingual staff, and luggage storage. Planning an event in Rotorua? This lodge has facilities measuring 215 square feet (20 square meters), including conference space. Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Entertainment
Smoking areas
Business facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until 9:30 PM
Check-out until 11:00 AM
Minimum check-in age 18

Hotel policies

No cribs (infant beds) available No elevators Qualmark Sustainable Tourism Business Award Noise-free rooms not guaranteed Car recommended LGBTQIA+ friendly Private host property Pets not allowed

Important information

  • You need to know
    • Only registered guests are allowed in the guestrooms.
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • A car is recommended for transportation to and from this property.
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
  • Special Instructions
    The front desk is open daily from 7:00 AM - 8:00 PM. If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation. The front desk is staffed during limited hours. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards; cash is not accepted
    • Noise-free guestrooms cannot be guaranteed
    • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
    • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Minimal age
    18
  • Optional fees
    • Rollaway bed fee: NZD 80.0 per night
    • Credit card charges are subject to a surcharge of NZD 2.5

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    Chinese (Mandarin)

Nearby attractions

Lake Rotorua 0.1 km / 0.1 mi
Skyline Rotorua 2.3 km / 1.4 mi
Volcanic Hills Winery 2.4 km / 1.5 mi
Rainbow Springs Kiwi Wildlife Park 2.4 km / 1.5 mi
Mitai Maori Village 2.5 km / 1.6 mi
DriftKartz 2.9 km / 1.8 mi
Tribal Lights Cultural Theatre 2.9 km / 1.8 mi
Kuirau Park 3.1 km / 1.9 mi
Rotorua Hospital 3.4 km / 2.1 mi
St. Faith's Anglican Church 3.5 km / 2.2 mi
Tama-te-Kapua Meeting House 3.6 km / 2.2 mi
Matariki Hangi & Maori Cultural Performance 3.9 km / 2.4 mi
Eat Street 4 km / 2.5 mi
Lakes Performing Arts Centre 4.3 km / 2.7 mi
Rotorua Night Market 4.4 km / 2.8 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 9
  • lodge
  • Car park
  • Check-in hour
  • Check-out hour
  • Wi-fi
  • Valet parkingExtra charge
  • Airport Shuttle
  • Room service
  • Laundry serviceExtra charge
  • Multilingual staff
  • 24-hour securityExtra charge
Show 36 more facilities & services
  • Bellboy service
  • Fireplace
  • Hotel safeExtra charge
  • Currency exchange facilitiesExtra charge
  • Lift accessExtra charge
  • Garden
  • Terrace
  • Bicycle storage
  • Concierge
  • Luggage room
  • Clothes dryer
  • BBQ facilities
  • Private beach area
  • Library
  • Bar
  • Restaurant
  • Smoking areaExtra charge
  • Banquet hall
  • Conference room
  • Outdoor freshwater pool
  • Sun loungers
  • Parasols
  • Game roomExtra charge
  • SaunaExtra charge
  • Hot tubExtra charge
  • MassageExtra charge
  • Spa treatments
  • Spa centreExtra charge
  • Breakfast
  • Picnic
  • Snacks
  • Non-smoking establishment
  • Minimum check-in age: 18
  • Horse ridingExtra charge
  • GolfExtra charge
  • Golf practice facilityExtra charge
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

RO

Room Only

Accommodation only. Meals are usually not included.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • FAMILY ROOM STANDARDFAMILY ROOM • STANDARDFAM.ST-1

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Black Swan Lakeside Lodge Boutique Hotel

    FAMILY ROOM STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG-2

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Black Swan Lakeside Lodge Boutique Hotel

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 1 Bedroom • 32 m²DBL.KG
    DOUBLE KING SIZE BEDPhoto unavailable7 photos

    Room overview

    Non-smoking room
    Room size
    32 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Black Swan Lakeside Lodge Boutique Hotel

    DOUBLE KING SIZE BED

    Room photos

    7 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    32 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN KING SIZE BEDTWIN • KING SIZE BEDTWN.KG

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Black Swan Lakeside Lodge Boutique Hotel

    TWIN KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM THREE BEDSFAMILY ROOM • THREE BEDS • 1 Bedroom • 65 m²FAM.3B
    FAMILY ROOM THREE BEDSPhoto unavailable8 photos

    Room overview

    Non-smoking room
    Room size
    65 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    4 × Single bed 80-130 width
    Bedrooms
    1
    Room type
    FAMILY ROOM
    View / characteristic
    THREE BEDS

    Adult and child limits apply within the room's total guest limit.

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Black Swan Lakeside Lodge Boutique Hotel

    FAMILY ROOM THREE BEDS

    Room photos

    8 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    65 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    4 × Single bed 80-130 width
    Bedrooms
    1
    Room type
    FAMILY ROOM
    View / characteristic
    THREE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.3B

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN STANDARDTWIN • STANDARDTWN.ST-2

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Black Swan Lakeside Lodge Boutique Hotel

    TWIN STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.ST-2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 1 Bedroom • 65 m²DBL.KG-1
    DOUBLE KING SIZE BEDPhoto unavailable9 photos

    Room overview

    Non-smoking room
    Room size
    65 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Black Swan Lakeside Lodge Boutique Hotel

    DOUBLE KING SIZE BED

    Room photos

    9 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    65 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-1

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE STANDARDSINGLE • STANDARDSGL.ST

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Black Swan Lakeside Lodge Boutique Hotel

    SINGLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin WITH DOUBLE BEDDouble or Twin • WITH DOUBLE BEDDBT.DB

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Black Swan Lakeside Lodge Boutique Hotel

    Double or Twin WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Black Swan Lakeside Lodge Boutique Hotel

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARDDBL.ST

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Black Swan Lakeside Lodge Boutique Hotel

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE STANDARDSUITE • STANDARDSUI.ST

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Black Swan Lakeside Lodge Boutique Hotel

    SUITE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Black Swan Lakeside Lodge Boutique Hotel

9.6
Excellent
150 Reviews
Cleanliness
9.8 /10
Service
9.8 /10
Comfort
9.8 /10
Condition
9.6 /10
Neighborhood
9.6 /10
Value
9.0 /10
Amenities
9.4 /10
75 reviews shown
10/10
Exceptional
16 Jul 2026
Alan
Staff were great. Amenities were shown to us personally. The room was lovely. Dinner was fantastic and the breakfast before leaving topped off our stay perfectly. The grounds are amazing with great views of lake Rotorua. Very intimate hotel.
Partner
10/10
Exceptional
07 Jul 2026
Sandee
Truly a five-star experience with wonderful views of the lake! Friendly, welcoming and attentive service throughout our stay. Spacious room with very comfortable bed and plenty of amenities. Great breakfast including deliciously prepared made to order hot options. Enjoyed the hot tub as well as beautiful grounds.
Family
10/10
Exceptional
13 Jun 2026
Melanie
Everything about this place was fantastic would highly recommend
Family
10/10
Exceptional
06 Jun 2026
Elizabeth
From the moment we checked in the staff greeted us with smiles and open hearts. Truly, one of the best customer service experiences we’ve ever had. Thank you for making our trip in Rotorua so memorable.
8/10
Excellent
31 May 2026
Cheryl
New owners, friendly staff, clean room, nice breakfast, property showing its age, hot tub very high in chlorine. Could not use properly. Pool was too cold to use.
Enjoyed complimentary snacks in room and fruit!
Partner
10/10
Exceptional
17 May 2026
Michelle
Wonderful staff and beautiful views
Partner
10/10
Exceptional
07 May 2026
Timothy
The Black Swan was great stay from Start to finish. We were greeted by the manager upon out arrival, we were shown all of the amenities which were very plentiful. The breakfast the next morning was excellent. They were vey attentive to every one of our needs. I wished our stay had been longer. A special shout out to the manager Star. She went above and beyond. I highly recommend staying here.
Friends_and_family Friends
10/10
Exceptional
29 Apr 2026
Randy
Great staff, extremely friendly and helpful. Great breakfast 💓. Would definitely recommend this place.
Friends_and_family Friends
10/10
Exceptional
16 Apr 2026
Susan
This was a wonderful accommodation. My husband and I stayed here 3 nights. The views were incredible. Sadly it rained a lot so we didn’t get to enjoy the beautiful grounds. Star the manager could not be any nicer. Anything we wanted she was there to get it for us. Our rooms were cleaned daily and amazing snack drawer was filled. Refrigerator was filled with drinks and replenished daily. Breakfast was made to order and was delicious. Much better than standard continental breakfasts normally served. Star even called us after we left because she wasn’t able to tell us by. I am very picky and don’t give 5 star ratings unless it’s exceptional.
Partner
10/10
Exceptional
12 Apr 2026
Jeremy
Great facility. Beautiful location. Nice room. Lots of amenities. Friendly courteous staffs.
Friends_and_family Family
4/10
Poor
06 Apr 2026
Swee
Lovely property, friendly and attentive staff, free mini bar. Private drive was narrow and will not handle two cars going in opposite direction.
Friends_and_family Friends
10/10
Exceptional
26 Mar 2026
Jonathan
The staff were most welcoming, helpful, and cheerful. Dinner and breakfast excellent. Beautiful grounds overlooking the lake. Comfortable room with outside table and chairs. (We did not use the gas freplace in the room.)
Partner
10/10
Exceptional
17 Mar 2026
Michael
Charming boutique hotel with friendly, helpful staff.Only there for one night but thoroughly enjoyed our time there
Friends
10/10
Exceptional
01 Mar 2026
Gonzalo
Muchas gracias especialmente por el servicio de Star, ella súper atenta. Muy buen servicio
Family_with_children
10/10
Exceptional
10 Feb 2026
Scott
Fabulous experience! Service was better than outstanding and room was terrific! Peaceful grounds with awesome lake and black swan views.
Leisure Partner
8/10
Excellent
10 Feb 2026
James
Rooms were great. Only 1 of the 2 hot tubs were heated and landscaping in back needed tending. Staff was outstanding.
Leisure Family
8/10
Excellent
20 Jan 2026
susan
Aesthetically everything was beautiful
The setting was very scenic And the staff were very attentive
The food was very good and everything we expected for a boutique hotel
Leisure Family
10/10
Exceptional
08 Jan 2026
Michael
We had a wonderful stay and couldn’t be happier with our experience. From the moment we arrived, everything was seamless, comfortable, and thoughtfully arranged. The room was spotless, well-appointed, and incredibly relaxing, making it easy to feel at home straight away.

What truly set this stay apart, however, was the exceptional service - especially from Star, the duty manager. Star went above and beyond to ensure everything was perfect, greeting us warmly, showing us around, and handling everything with professionalism, kindness, and genuine care. It’s rare to encounter someone who leads with such attentiveness and pride, and it made a huge difference to our stay.

The entire team clearly reflects Star’s high standards, and it shows in every interaction. We felt genuinely welcomed and well looked after throughout our visit.

We would absolutely stay here again and highly recommend this hotel to anyone looking for comfort, quality, and outstanding hospitality. A big thank you to Star and the whole team for making our stay memorable.
Friends_and_family Family
10/10
Exceptional
25 Dec 2025
Umashanker
Courteous staff and great location
Leisure Family_with_children
10/10
Exceptional
05 Dec 2025
Todd
Star was exceptional, location was great, room looking out on lake was excellent
Leisure Family
2/10
Poor
10 Nov 2025
Margarita
This is not a luxury hotel. At $515 US dollars per night, I expected a lot better. The room was fine, the bathroom doesn’t have counter space for toiletries, the windows aren’t properly sealed because we kept them closed the whole time and still so many bugs managed to get in our room. Parking is bad, there are 4 parking spots for 10 rooms. If I had paid $150 for this, I would be ok, but definitely not worth more than that.
8/10
Excellent
03 Nov 2025
robert
Great staff
Partner
10/10
Exceptional
01 Nov 2025
James
This hotel is such a gem. The views on the lake from the property are great. The hotel staff is great-Michelle was so helpful and friendly. There are nice spas on the property. We would recommend this property.
Leisure Partner
8/10
Excellent
10 Sep 2025
Bobby
We had a room with a king bed facing the lake. The property was quiet and the breakfast was excellent.
Leisure Partner
10/10
Exceptional
05 Sep 2025
Laura
What a lovely setting for a stay in Rotarua! Close enough to town to have easy access while keeping a bit of distance between the amazing geysers and their aromas and antics. Further, the rooms and grounds are a destination in themselves, with the accommodating manager Rajiv Shama and his staff always available to help with questions, reservations, and transportation. Breakfasts were lovely and fast. Take the time to walk the grounds and talk to the parrots. Thoroughly charming.
Leisure Family
10/10
Exceptional
24 Jun 2025
Raymond
Very nice property. Amazing breakfasts!
10/10
Exceptional
16 Jun 2025
Michael
.
2/10
Poor
13 May 2025
Verified traveler

Awful experience on our honeymoon, not 5*

We stayed here for one night during our honeymoon - had a completely awful experience.

We arrived from a long drive to be told there was nowhere for us to park our car. There was also no space for us at dinner, and no room service, so we were told to travel to town for food. This was already an awful start in a supposedly five star hotel.

Our room was completely open to everyone walking in and out of the reception, felt like a motel. It smelled like damp and the shower was in dire need of maintenance (flaking paint, mouldy sealant).

After getting some dinner in town, we came back to find out that there wasn’t any hot water in our shower. All the staff had left for the evening so there was nobody to notify, or who could help.

Overall a really poor experience, and definitely not five star. I would struggle to give it one star
Partner
10/10
Exceptional
13 May 2025
Joan
Our stay at the Black Swan hotel was lovely. The gorgeous garden overlooking the lake was beyond our expectations. We had both breakfast and dinner onsite and the service was impeccable. We felt like kings. A very memorable stay. We will be back. Thank you
Leisure Family
10/10
Exceptional
07 Apr 2025
Vicki

Very special relaxing stay

Spectacular location overlooking the lake. Quiet and peaceful. The conservatory was lovely to relax with a cuppa overlooking the gardens. Comfortable bed, lovely deep soaking bath. Great breakfast overlooking the black swans in the lake. Wish we had longer than one night. Fantastic service. CJ gave an excellent recommendation to go soak in a local hot waterfall which was a fantastic experience!
Partner
8/10
Excellent
04 Mar 2025
Nancy
Beautiful property and outdoor gardens. Staffwere excellent andthe breakfast was good. The room was a little smaller than expected and not much privacy from your neighbor. Sine of the outdoor furniture could use a refresh given the price of the accommodation.
Leisure Partner
10/10
Exceptional
20 Jan 2025
Victor
A beautiful property on a lake. 10 min cab ride to town.
8/10
Excellent
16 Sep 2024
K
This is a very pretty, instagram able hotel. It is clean and the staff was very nice.

The reason I am not giving it 5 stars is that the rooms do not have a deadbolt, chain, or other way for someone inside the room to lock the room so that a hotel employee with a key cannot enter. This is a dealbreaker for me - I would not have stayed here if I had known. The reason is that years ago in another country a hotel employee entered my room with a key and assaulted me. I honestly thought it was a building code requirement for hotels to have deadbolts. I highly recommend the hotel install them.
Self
10/10
Exceptional
14 Sep 2024
Kimberly
Unique property
Leisure Family
10/10
Exceptional
12 Sep 2024
Janet
Perfect Stay
10/10
Exceptional
12 Sep 2024
ZITAI
Very good place to stay. The hotel manager, Bruce, is a kind and gentle person. I'll choose the hotel next time. Much appreciate!!!
Business
10/10
Exceptional
04 Sep 2024
Neil
Great place to chill and rewind. Staff went out of there way to help. Very peaceful and tranquil location
Leisure Family
10/10
Exceptional
17 Jun 2024
Troy
The staff was very helpful and friendly! Bruce took very good care of us. The amenities in the room were very nice!
Leisure
8/10
Excellent
27 May 2024
Johnny
Great place to stay and the breakfast was amazing!
Leisure Family
6/10
Pleasant
24 May 2024
Jeff
Pleasant room. Don’t recommend dining in the restaurant.
Leisure Partner
10/10
Exceptional
30 Apr 2024
Lisa
Staff were amazing. Very helpful and went above and beyond. Property could use a little TLC - definitely a bit of faded elegance. Room 2 is the one to have! Breakfast daily was delicious.
6/10
Pleasant
19 Apr 2024
Edwin
Overpriced property. Older/not well maintained rooms. Our rooms have odor and bathroom has mildew odor. Was not comfortable stay.
Leisure Family_with_children
10/10
Exceptional
18 Apr 2024
Trisha

Would stay there again

It was spectacular. The staff was very helpful. The hotel was small and amazing. It was everything we hoped for!
Partner
10/10
Exceptional
18 Apr 2024
Trisha

Would stay there again

It was spectacular. The staff was very helpful. The hotel was small and amazing. It was everything we hoped for!
Partner
10/10
Exceptional
01 Apr 2024
Barbara

Beautiful unique hotel in a magical location

Wonderful staff and service. Views of the lake are incredible. The landscape/grounds are spectacular.
Only wish it had been a bit warmer so we could have used the pool.
Partner
6/10
Pleasant
26 Mar 2024
Jay
Did not like
Leisure Partner
10/10
Exceptional
09 Mar 2024
James

Amazing Hotel

The highlight of our stay in Rotorua was the Black Swan. Clean, luxurious, beautiful location. Friendly staff.

We sat on the balcony of our room and watched the steam from the geysers across the lake fill the quiet morning air with steam. A magical moment.

The gardens are perfect and the setting is very peaceful and serene.

A special mention goes to Jason, the day manager. He is friendly and went above and beyond to make our stay perfect.
Partner
10/10
Exceptional
11 Feb 2024
Susan
The Black Swan is a beautiful property. We felt very welcomed and at home. We loved our room and all the extra amenities. The breakfast was exceptional!
We would definitely stay again and highly recommend.
Leisure Family
10/10
Exceptional
22 Dec 2023
Alex
The property feels like a private home when you’re in the garden. We watched the sunset and played around in the garden and felt like we had the whole place to ourselves. It has a guest lounge with games and it feels like you could just hang out there for a week and enjoy yourself. We only had 2 nights but made ourselves right at home thanks to the hospitality of Rowena and her associate. Definitely stay at Black Swan!
Leisure Partner
8/10
Excellent
09 Dec 2023
Valerie
The property was well appointed and clean. The gardens and settings were lovely. Food was good, but not excellent. Limited options available for drinks.
Leisure Partner
10/10
Exceptional
01 Dec 2023
Verified traveler

Beautiful Black Swan!

The Black Swan is a beautiful small boutique hotel. The grounds are gorgeous and the view of the lake is stunning. Rowena and the staff were extremely accommodating and so thoughtful. They treated us like family instead of guests. We had an early tour in the morning and they had our cooked to order breakfast ready an hour before they normally open to allow us to be picked up on time for our tour. We loved our stay and would definitely stay here again! Thank you Rowena! Cheers!
Partner
10/10
Exceptional
07 Nov 2023
Carmen
A n unforgettable experience. Extraordinary attention to detail.
Leisure Partner
10/10
Exceptional
06 Nov 2023
Tim
Beautiful location, modern rooms and friendly and attentive staff. Would highly recommend.
Leisure Partner
10/10
Exceptional
31 Oct 2023
Mark
Excellent location. Beautiful room. Food was great. Excellent staff especially Rowena.
Leisure Partner
10/10
Exceptional
17 Oct 2023
Wolfgang
Lovely stay. Very posh place to relax. Thank you Rowena (Manager) for taking good care of us!
Leisure Partner
8/10
Excellent
24 Sep 2023
Eliezer
Modern charming boutique hotel
Leisure Partner
10/10
Exceptional
11 Sep 2023
Lubo
The service was great!!!
10/10
Exceptional
03 Sep 2023
Bridget
Beautiful lakeside property with a lovely restaurant and exceptional staff!
Leisure Family
10/10
Exceptional
17 Aug 2023
MEREDITH
Gorgeous property & accomodation. Situated right on the lake it is just so quiet & peaceful. The staff are lovely & very accommodating. Would definitely stay there again.
Leisure Partner
10/10
Exceptional
17 Jul 2023
Ziyong
9/10Excellent , clean ,warm, very nice hot breakfast, smoked salmon egg Benedict is the best although it took ages to cook.
EV charging is absolutely a surprise, there are two Tesla /type2 11kw fast charger.
Leisure Family_with_children
10/10
Exceptional
12 Jul 2023
Christopher
This was a lovely small inn set on beautiful landscaped property (trickling waterfall, gardens, pool, etc) overlooking the lake. The staff was friendly and accommodating. Meals were delicious! For breakfast, which was included , we loved the combination of cold options set out as a buffet along with a hot entree made to order. This was all served in a dining room overlooking the lake. The room was clean, private and peaceful. Beds were super comfortable . Would love to go back here someday!
Leisure Friends
10/10
Exceptional
08 Jul 2023
Whitney
Our stay at Black Swan was absolutely perfect! Everything was beautiful from the place itself to the grounds and all with a view to die for but what really made my husband and I’s stay so wonderful was the property manager Rowena! She took such good care of us and went over and beyond to make sure we didn’t need anything our two nights there. Would recommend anyone wanting an amazing stay that is slightly off the beaten path from all the hustle and bustle to book here. You won’t regret it :)
Leisure Partner
10/10
Exceptional
27 Jun 2023
Simon

Delightful! The

What a fabulous hotel!! The staff were truly welcoming. The rooms beautifully appointed. Breakfast was delicious. Loved our stay - and will certainly be back. Just delightful.
Friends_and_family Family
10/10
Exceptional
24 Feb 2023
Ann
Beautiful setting and top notch staff - the house manager in particular was great.
Leisure Partner
10/10
Exceptional
23 Feb 2023
gordon
Excellent well located facility with friendly staff
Leisure Partner
8/10
Excellent
19 Feb 2023
fernando
The hotel is very nice, but very limited in amenities. No gym, no spa, no restaurant, no bar. If you get good weather, it is fine because Rotorua is gorgeous, but the price is too steep ($600 ) for what the hotel offers
Leisure Partner
10/10
Exceptional
17 Oct 2022
Charnchai

Nice staycation

The long access driveway down is narrow and windy. However we never encountered opposing traffic so no problem but it would have been a bit scary if there was a on coming traffic and 1 of the cars has to back up to give way. There is just no room for passing.
Partner
10/10
Exceptional
06 Jul 2022
krystyna
Very elegant and comfortable hotel. It’s too bad it was winter. Beautiful gardens. Lots of places to sit and enjoy the view. Fireplace in the room for the chilly evening. Great breakfast overlooking the lake
Leisure Family
10/10
Exceptional
14 May 2022
Bernadette
Loved this place
Partner
10/10
Exceptional
05 Feb 2022
Helen
Sunning accommodation on the lakefront of Rotorua. Great facilities - spa pool in an elevated grotto, swimming pool and gorgeous gardens. Kym, the manager was very welcoming and nothing was a problem.
Business Partner
10/10
Exceptional
08 Jan 2022
Jaun
The quality of the service and condition of the room was impeccable. Quite little hotel located right on the lakefront was a real treat.
Self
10/10
Exceptional
28 Oct 2020
Verified traveler

Amazing Romantic Getaway

Absolutely amazing. Modern, romantic and full of amenities like a hot tub, swimming pool, and delicious free breakfast. Arthur, the Manager, was very helpful in recommending sites to see around Rotorua.
Partner
10/10
Exceptional
13 Oct 2019
Kim

Lovely boutique hotel

Gorgeous boutique hotel tucked away but right on Lake Rotorua. Fantastic staff and lovely comfortable accommodation. Mala the manager on shift was so helpful as I was travelling with my elderly mother with mobility problems and they accomodated her needs so wonderfully. Would definitely return to this hotel in future for a longer stay as 1 night was not long enough.
Family
10/10
Exceptional
02 Aug 2019
Verified traveler
Really cool decor.

Staff in restaurant for dinner were excellent.
Leisure Partner
10/10
Exceptional
19 Jun 2019
Verified traveler
Throughly enjoyable stay at this awesome little hotel. Malekai on the front desk was exceptionally helpful and friendly. The food was outstanding. Can recommenced heading up to the spa pool in the evenings.
Leisure Partner

Location & surroundings

Black Swan Lakeside Lodge Boutique Hotel
171 Kawaha Point Road, Rotorua, New Zealand

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Black Swan Lakeside Lodge Boutique Hotel

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