Name: Gateway International Motel
Address: 263 Fenton Street Glenholme, Rotorua, 3010, NZ

4/10

Poor

12 Jul 2026

Narayan

It's not what I was expecting. The pictures we saw on expedia was very misleading. Around 750 we paid for two nights . We got moldy smelly cupboards two little portable heaters . Moldy curtains .The room was very cold, old looking . We traveled with 3 kids and I didn't feel it was very hygienic. Atleast a heat pump would've been ideal in this winter time . I would've loved a little bottle of milk to start of with as I am a coffee lover . No spa as I was told it has one . We requested for a upgrade of the room before we went there . They did upgrade with one extra bed for 280 dollars included in 750 . But gave us a room with no spa . Very disappointed 😞. I would not want to got there again.

Family_with_children

4/10

Poor

10 Jul 2026

Preet

Room wasn’t clean properly , bed sheet wasn’t clean . Sctikny smell in the room , rotten food left in the fridge . Wasn’t happy with the Service .

Family_with_children

2/10

Poor

10 Jul 2026

Razia

Property do not have heat pump. They provided small heaters which was not working at all. We had to leave the property as it was too cold for kids to stay without heater. We informed the staff however no help or refund. Website is also misleading, showing rooms have spa but we did not have it. I will never book again

Family_with_children

6/10

Pleasant

21 May 2026

Kim

Room was clean, but very dated. No housekeeping done, and had to request new towels. Comfortable, but very average. Probably wouldn't stay again

Partner

6/10

Pleasant

18 May 2026

D

It's what iexcept

Self

6/10

Pleasant

08 Apr 2026

Mong Na

The lift was not working, and we stayed at the second floor. The light was not working so we had to go down the stairs with our phone's flashlight. The facilities were dated but enough to use; kitchen stovetop and bathroom shower were rusted. The motel only provided 1-day supply of hair shampoo and soap, so have to use sparingly if you don't bring toiletries and are staying for more than a day. Receptionist was polite, and let us view the room before paying. Location is good, near to Rotorua's attractions + restaurants at walking distance.

Friends_and_family Family

4/10

Poor

07 Apr 2026

Jordon

Overall condition was run down.
Price vs quality was not great.
Area was not great with people asking for money at night time and knocking on doors and people very disruptive in the area.

Self

4/10

Poor

23 Mar 2026

Michael

Very old and tired, the place needs to be bulldozed.

Self

6/10

Pleasant

16 Mar 2026

Ian

You get what you pay for. Noisy, no AC, poor lighting but good location

Self

2/10

Poor

14 Mar 2026

Lindsey

Spa bath was so old and stained we didn’t even want to use it for a shower. Disgusting.

Family_with_children

8/10

Excellent

01 Mar 2026

John

Clean room. Friendly helpful staff

2/10

Poor

26 Feb 2026

Samantha

This place has not been maintained at all. The rooms are super filthy and the female staff aren't very accommodating.

Self

6/10

Pleasant

16 Feb 2026

Tina

The staff were courteous and bed was comfortable. The motel was probably very nice 30 odd years ago however it is very tired and old now. There was rubbish under a bed and behind the fridge, there was mould around the joinery, water stains on the ceilings and down the walls from leaks.

Leisure Family

2/10

Poor

14 Feb 2026

Peter

The room was a dump…all appliances were terribly worn and dirty…floss stick from previous guest still on sink…

Leisure Partner

2/10

Poor

13 Feb 2026

Immanuel

Poorly maintained motel, clearly Rundown

Business Self

6/10

Pleasant

22 Jan 2026

Jennifer

Room was neat and clean

6/10

Pleasant

07 Jan 2026

Dilini

Bit old and smelly

Partner

4/10

Poor

05 Jan 2026

Divya

I would rate this place 4 out of 10 due to the overall quality of the room. The property feels quite old, with very dated cupboards. The cutlery stored in the cupboards did not appear clean, which made me hesitant to use it. The room layout was unusual, as the bedroom was accessed via a hallway through the bathroom.

While the beds were neatly made, the carpet did not look clean. The dining chair covers were dusty, and overall the room did not feel well maintained. Unfortunately, it was not a great stay for us.

Leisure Family_with_children

4/10

Poor

22 Dec 2025

Kevin

Turned up on time to get key phone there number on office door that not work ..ph the number on internet that went to answer survives...40minit waiting out side there office...then thy say thy at prayer ..how was any one no what thy up to ..the room was very run down alot different than there photos ...not recommended to any one to stay there

8/10

Excellent

26 Oct 2025

Katherine

Great price for a family of 7. Close to supermarket and famous fish n chip shop. Bit run down but had all basic facilities. Tidy, clean. Had a goodnights rest.

Leisure Family_with_children

4/10

Poor

20 Jun 2025

Susan

Very run down state. Curtains not hung properly. Either blood or poo stains in bathroom. Mouldy.

Leisure Family_with_children

2/10

Poor

10 May 2025

Vanessa

Wasn’t impressed with the stay. The room wasn’t very clean. The curtains are broken and the hot tub hot water ran out with the hot tubes than half full.

4/10

Poor

16 Mar 2025

HITESH

Very old property. Shower is terrible. Staff was good and very helpful.

8/10

Excellent

26 Feb 2025

Stephen

Good location.
The place is falling apart. Crockery and cutlery all different. The walls and ceilings are stained and look ready to fall down.
It seems that it's a one man show and the manager can't be everywhere

Leisure Friends

2/10

Poor

17 Feb 2025

John

AWFUL HOTEL

Issue a 100% refund.

We did not stay at hotel. We checked out after 15 minutes as the rooms were not fit for habitation. We informed the staff and returned our keys:

Trash was lying around
Bathroom fixtures were rusted
Rooms dirty

Photos available if required

Friends_and_family Friends

8/10

Excellent

10 Feb 2025

chris

Very friendly & welcoming

Leisure Friends

2/10

Poor

21 Jan 2025

amy

Was exhausted afyer driving forn10 bours and cohod t even jave a shower very bery poor water pressure and dirty bath room

Leisure Family

4/10

Poor

02 Jan 2025

David

Place was ex emergency hosing, and in terrible condition, needs painting, new bathroom, shower ovwr spa bath was useless, and spa bath very stained. However, bed was clean and comfortable

Leisure Partner

4/10

Poor

31 Dec 2024

Lisa

Property is dilapidated and needs serious maintenance and revamping. Seemed as though there were long term residents occupying rooms and communal spaces. Rooms were much too expensive for the state they were in.

Leisure Family

2/10

Poor

29 Dec 2024

Nakita

This place was absolutely disgusting!!! The bathroom was covered in mould and the kitchen was just as gross. The floor was not clean. The website says pool and spam these were both closed for whatever reason. The place is an absolute disgusting mess!!

Leisure Family

2/10

Poor

28 Dec 2024

Leah

Was not what we had expected compared to the photos online. There was mould on the walls in the bathroom, the oven did not work.

8/10

Excellent

10 Dec 2024

Mary

We like the fact that there was a spa. The room was spacious.

Business Partner

10/10

Exceptional

12 Jul 2024

Garry

An aging facility but very clean and comfortable, I loved the elevator. A short-notice booking priced right. More than happy with the one-night stay.

Leisure Partner

6/10

Pleasant

28 Apr 2024

Michelle

Didnt like the place it needs a upgrade

Leisure

6/10

Pleasant

28 Apr 2024

Krish

Says spa is included in the room cost but then we were told to pay additional $14. Everything in the interior is very old dated and needs to be refurbished to modernize to to the current standard. Thanks

Leisure Family_with_children

2/10

Poor

22 Apr 2024

Alby

This place was the pits, not like in the ad that shows all good and clean. The electric hot plate was all rusted and unusable. There was bugs crawling in the draws under tv. Blankets were all bleach stained.
The facility offered mineral spring baths. The one i saw did not have one tile left, either on the walls nor the floor. They expected people to walk on jaggered concrete. No laundry facility also. No air conditioner not that we needed it.
You need to send out inspectors because this place will give you a bad name.
Not a good way to do business.

Leisure Partner

2/10

Poor

18 Apr 2024

Liam

DO NOT STAY HERE! Upon arrival at the property we were approached by a local who was there to buy drugs from another tenant. The property did not feel like a safe place for my family. Room was disgusting. Sticky carpet and floor surfaces. Black mould and green mould was visible in multiple parts of the room. Found cigarette burns on the bed linen. Mirrors were cracked and chipped, paint peeling everywhere, dining chairs in room where covered in dust, crockery/cutlery was not cleaned from previous guests. TV did not work. Photos online must be 10 years old. Maintenance is badly needed everywhere. When we confronted the staff about the state of our room they denied all of our observations. Staff did offer to clean the room, but we respectfully declined and asked for a refund. The manager refused to refund any of our money despite only staying 1 of 3 nights booked. Very bad experience.

Leisure Family_with_children

4/10

Poor

17 Mar 2024

J S Diprose

A lot of money wasted

I usually try to find something positive to say, but this time I can't. When our adult son saw the place we were staying in, he immediately booked us into a different motel for the night.

No electric heating, staff member came, pretended the thermal heating had been switched on and then left. An hour later it still wasn't heating the room. My husband went out and brought an electric heater before our son arrived on the scene. I have never previously taken photos of our accommodation that I would share on a review.

This place needs a real make over and it will be a very long time before we book here again. Even the net curtains were mismatched unhemned and not even cut straight.

It is not allowing me to upload photos

For some reason it was booked under our sons name but my husband and I were the guests.

Partner

2/10

Poor

14 Mar 2024

Victoria

The photos on line do not match reality, they are all blurry or discoloured for a reason, they don’t want you to see how unkempt, tired and dirty everything is. Our room even had a cupboard with a bin overflowing with rubbish that had leaked in the cupboard, the management tried to blame it on the last guests, he then got someone to clean it out, and they used a bathroom towel that they wet under the kitchen tap to wipe it up, without using any disinfectant. There was rubbish under the beds, holes in the carpet & lino, walls all marked and dirty…I took a photos to show family how bad it was.
Do yourself a huge favour, pay a bit more money and stay somewhere else.

Leisure Partner

6/10

Pleasant

23 Feb 2024

Megan

We were in room 8, and really enjoyed the beds and bathroom. The rooms are dated and show signs of wear and tear but nothing was broken or compromised.

We did book the room as there was a mineral pool available however it’s was literally boiling hot! There was no way anyone would be able to use it. When we mentioned it upon checking out they did not seem to care.

The location was great, with a short walk to down town and the lake.

The rooms are definitely not sound proof, could hear people throughout the night.

Leisure Friends

6/10

Pleasant

10 Feb 2024

Chris

Old no plugs to charge phones up in the bedrooms
No milk supplied for hot drinks

Leisure Family

6/10

Pleasant

07 Feb 2024

Timothy

Staff, location, access to shops were great. But the property is a bit tired. 3.5 stars is probably a fair rating. But for the price, I thought it was very good.

Leisure Family

6/10

Pleasant

04 Feb 2024

Shannon

No smoke alarms!! Not all lights worked. No power points in 2nd bedroom. Could hear the people above us and below us.Toilet only flushed when it wanted too. Could do with a lot of TLC..is run down so feels dirty.

Location was great, the beds were massive and the customer service was nice.

Leisure Family_with_children

4/10

Poor

01 Feb 2024

Verified traveler

Read the other reviews and you'll be turned away. Sites says noise isolated, but could clearly hear almost everything outside and across the street. Half the lights in the bathroom were burnt out or missing, the bathroom door had a hole in it and just rust on old gas heaters and shower head.
My partner and I have travelled a fair amount and this is the first hotel I arrived at and started looking for other hotels. I was sincerely disappointed especially for the $175 price

Partner

6/10

Pleasant

28 Jan 2024

J & M

Easy check in. Room clean. Curtains were coming off rail, and needed fixing. Got woken by hearing cleaning people outside, around 9am wanting to come clean, when check out wasn't till 10am.
Would be nice to not be woken up.

Leisure

8/10

Excellent

08 Jan 2024

Manpreet

Very good place, affordable and recommended

Leisure Family

4/10

Poor

07 Jan 2024

sunil

run down place which needs urgent upgrade. bathrooms terrible with mould and dirty. kitchen does not have adequate utencils and oven does not work, stove is old which needs replacing. table top can fall over on someone if you leaned on it. carpet is old. it definately needs urgent upgrade

Leisure Family_with_children

6/10

Pleasant

02 Jan 2024

Andrea

Very expensive for an average sort of accommodation. Also there was no clothesline. On a positive note - located close to city centre.

Leisure Family

2/10

Poor

24 Dec 2023

Esther

Felt like i was staying in an emergency housing. Cars keep pulling up to a particular room, looks like they drug dealing and also people playing loud music nearly all night. So glad i only booked 1 night stay. Also note the photos on your website is so deceiving, the room looks nothing like that. Always seeing cockroaches crawling.

Family

2/10

Poor

20 Nov 2023

Ron

The room was disgraceful... paint peeling, half the light globes blown, one light half melted of the wall, mould on the shower fittings, VERY saggy mattress (we kept rolling into the middle), heating not working, marketing photos didn't match reality...

Leisure Partner

8/10

Excellent

20 Nov 2023

Liz

This is an old motel but it was lovely and clean and the staff were very helpful and lovely to talk to.

Business_and_leisure Self

10/10

Exceptional

11 Nov 2023

Wendy

The motel was very comfortable and relaxed. It was very quiet which suited us completely

Leisure Friends

8/10

Excellent

08 Nov 2023

Norman

It was a bit dated , but good value for money

Leisure Partner

4/10

Poor

31 Oct 2023

andrew

Good location. Needs a huge amount of money spent on it. Turn it into a backpackers. Demolish and start again.

Business Self

2/10

Poor

02 Oct 2023

Maninder

Dirty Filthy bed sheets with stains and when I asked at reception to change those sheets they charged $20 for that. And that smell in that room we stayed was unbearable

Leisure Family

8/10

Excellent

02 Oct 2023

Louise

Enjoyed the mineral pool

Leisure Partner

10/10

Exceptional

31 Jul 2023

Amelia

We absolutely loved the private spa, the staff was super friendly as we arrived. The room was perfect and very roomy for family of 7 ☺

8/10

Excellent

26 Jul 2023

Robyn

The whole property is a bit run down especially the shower/bathroom. However it was very well heated and beds were top rate.Also nice and clean room.

Leisure Friends

4/10

Poor

03 Jun 2023

Sital

Was ok but not perfect… needs bit of more cleanliness and renovation

Leisure Family

4/10

Poor

29 Apr 2023

Verified traveler

Disappointed

Holes in wall and above the shower curtain..I heard after our stay that it was used for emergency housing.. very noisy.

Partner

8/10

Excellent

28 Apr 2023

Satend

Good stay overall. Used the mineral pool.

Friends_and_family Family

8/10

Excellent

26 Apr 2023

Hone

Liked that there was a spa but the Jets weren't working. Enjoyed the Thermal, rooms are pretty standard but was livable over all a great place

Business_and_leisure Family

8/10

Excellent

24 Apr 2023

Chanelle

Nice place and very friendly staff. Needs tender loving care especially wiring, had a zap from one of the plugs and couldn't switch point off. Spa bath needs replacing, no way i would sit in it. But bed was comfy.

Leisure Self

8/10

Excellent

24 Apr 2023

Sheryl

Should install a handrail in spa bath for the elderly or bigger person to assist with getting out and a foot stool for shorter people to get in and out

Leisure Self

6/10

Pleasant

18 Apr 2023

Linda

The motel doesn’t have a bath curtain. The condition is quite old and there are a lot of mosquitoes.

Leisure Family

4/10

Poor

12 Apr 2023

tong

All things too old and without maintain

Family

6/10

Pleasant

08 Apr 2023

david

Average older motel

Average older motel. Was ok for a night. Close to cbd was good

Friends_and_family Family

8/10

Excellent

08 Apr 2023

Katherine

Room setting is outdated but has all the basic necessities. Beds are comfortable and clean. Close enough parking to the room. The fish n chip place across the road, extremely yummy so that was a bonus.

Leisure Family_with_children

2/10

Poor

15 Mar 2023

Mayank

Run down property, not what we saw in the photos (photos weren’t extraordinary anyway). Lot of things are broken/ damaged and needing immediate maintenance and repairs. Shower is so slow, bathroom/ spa is just dirty in general. We noticed on our day 3, when we were returning from our breakfast that our room was open and nobody was there and a tradie walked in who said he was trying to fix the Antenna dor TVs in the motel. I think it would be polite and professional for motel to ask/ let the customer know that their room will be accessed in the absence by a third party tradesmen, Motel staff wasn’t even supervising this. Won’t recommend, specially not for a longer stay.

Leisure Family

4/10

Poor

17 Jan 2023

sarah

The bedspread in the lounge had a stain on it. The glassware was dirty so we cleaned all the crockery before using it. The beds were very uncomfortable and you could hear everything from the unit above us. There was also water coming over their balcony in the morning dripping into our outside space.

Leisure Family_with_children

10/10

Exceptional

17 Jan 2023

Nicole

Stayed one night, great property, clean and tidy, didn't see staff as arrived late but key was in lock box. Will stay here again, thank you!

Leisure Self

4/10

Poor

16 Nov 2022

Rose

The person in the office was nice, but not of the expected professional standard. Everything was run down and neglected looking - shabby. There was no value for money for the nightly room rate and I didn't sleep well, because I actually didn't feel safe.

Leisure Self

6/10

Pleasant

09 Sep 2022

simon

Easy check in, hassle free, but the lack of maintenance was very obvious.

Leisure Self

4/10

Poor

21 Jul 2022

geoffrey

Very old and dated

Leisure Family

8/10

Excellent

09 Apr 2022

NAVNITKUMAR

Awesome location in Rotorua with reasonable charges.

Leisure Family

8/10

Excellent

16 Mar 2022

CC

Overnight hospital visit.

My only concern was the wet carpet below the spa bath especially as our room is on the top level so I was worried that there was a leak which may flow down into the lower levels. Rung the desk to advise and ask if Cleaning had advised same. I don't want to be responsible for someone having the big tub fall through their ceiling!!

Partner

6/10

Pleasant

02 Jan 2022

stephanie

Don’t like the huge hot tub in the room. Waste of space.
The bed was Comfy.

Leisure Family

2/10

Poor

08 Oct 2021

Ka

Disgusting service will never go back

Leisure Family_with_children

6/10

Pleasant

15 Aug 2021

Verified traveler

close to town

Leisure Family

10/10

Exceptional

25 Jul 2021

Verified traveler

Excellent Motel. Recommended...

Leisure Family

2/10

Poor

19 Jul 2021

Verified traveler

Need simply locks in the bath/toilet had no pillow cases in the other room and found hair inside the sheets and blankets and room 11 has a leak near kitchen wen it was rainy the cleaners were very nice and helpful

Business Friends

4/10

Poor

17 Jun 2021

Verified traveler

Probably my fault for booking a cheaper motel than I normally would ,the rooms are very dated with shower and spa bath in very average condition ( the spa bath was an advertised amenity and it didn't work )having said that the bed was comfortable and the room warm

Business Self

4/10

Poor

13 Jun 2021

Verified traveler

I’ve never been so disgusted in my life the spa bath was mouldy and full of pubic hair. I wouldn’t recommend this place to my worst enemy.

Leisure Self

6/10

Pleasant

11 Jun 2021

Verified traveler

It was clean, sheets & towels spotless. Very old though & rather shabby. The 3rd bed in the bedroom blocked the wardrobe & dressing table & 2 doubles in the lounge seemed a bit over the top. Paint on the window panes in kitchen & bathroom made it look grubby & the bathroom door had obviously been soaked at some time as the veneer was lifting at the bottom. Shower old & one wall tile cracked & nowhere ti put the soap. A bit of attention to detail would make it quite nice

Business Partner

8/10

Excellent

25 May 2021

CC

A bargain stay

Very happy with our greeting at reception; thanks very much for the warm greeting. Great having a lift to the upper floors. We went to the Warehouse to grab a multiplug for our devices and my partners pap machine.
The spa was wonderful but noisy and the bed was too soft for him but overall - for the price - it was well worth it

Partner

4/10

Poor

23 Apr 2021

Verified traveler

Tired and run down. In need of maintenance and renovations. Cleaning staff were present every day but the room just didn’t feel clean due to the condition e.g curtains torn, paint peeling, stains/marks on walls, brown stains in spa. All things you’re not able to see in the on-line photos.

Leisure Family

2/10

Poor

10 Apr 2021

shadeed

Not pleasant.

The room we stayed in was flithy and dirty. Mold and dust every where. They need an upgrade. Everything is old in the room. It was disgusting. Luckily we only stayed one night. Would not recommend.

Friends_and_family Family

6/10

Pleasant

05 Apr 2021

Verified traveler

dirty ，got lot cockroachservice no match the describe。

Leisure Family

2/10

Poor

27 Mar 2021

Verified traveler

Very old motel. Not clean at all. Not worth the money.

Leisure Family_with_children

10/10

Exceptional

07 Jan 2021

Joanne

I loved the owner as he was very helpful and accommodating. Loved the room had 2 fans as it’s been very hot. The pool and mineral pools were awesome

Leisure Family_with_children

10/10

Exceptional

02 Dec 2020

Peter

Good for our group excellent place to rest and relax

Business Family

8/10

Excellent

22 Nov 2020

Tala

Well bed were comfortable ,
Spa bath was ok fridge needs to more colder.

Enjoy my stay here Thank you.

Leisure Family

6/10

Pleasant

31 Oct 2020

Verified traveler

There was very limited parking. As a disabled guest had to park some distance from motel on a grass verge

Leisure Family

6/10

Pleasant

27 Sep 2020

Leah

Very friendly and great customer service owners, and very prompt with answering questions and being helpful to my needs.

However, the room. One queen bed felt like you were sleeping on concrete, it was veeerry hard, so the pillows didnt even do anything to make it feel better. Bring your own big pillows. The heater was quite dangerous for my baby as it got really hot and its reachable to children. There were hardly any sockets for phones to charge, especially needed in our family roomq. Fride is a minifrdge so try not to buy too much food. There was mildew on the bathroom and room window framings. There is no sky, sorry there is but theres only 5 channels of sport sky.. the thermal pool could really do with a renovation. As it is rusting to the max on the walls and tap, but i didnt mind. I do give the benefit of the doubt being just out of lockdown and great customer service.
We paid $540.40 for two nights in family room itwasnt worth it, but it was cheapest resort booking close to the date.

Business_and_leisure Family_with_children

2/10

Poor

12 Aug 2020

RebeccaMarriott

My visa was used fraudulently to book 2 nights here. I contacted them the night I realised it had happened and they were not helpful. I’ve been going through a process with my bank and the police in regards to this and they have been so unhelpful. I would never recommend or book here ever

4/10

Poor

02 Aug 2020

Janine

The place was dirty and could do with a general over haul!

Friends_and_family Family

2/10

Poor

02 Aug 2020

Barbara

Avoid at all costs!

Shocking - nothing like what it was advertised as. Dark, dingy rooms which smelled of smoke. Ended up taking a loss and going to another hotel. Completely wrong for a family and an extremely stressful and disappointing experience overall.

Friends_and_family Family

4/10

Poor

17 Jul 2020

Verified traveler

Parking space was minimal. Room was very dirty not clean at all. Mould on the windows and in the shower. There was clothing items left from the last customer. Room is very outdated

Leisure Family_with_children

6/10

Pleasant

13 Jul 2020

Martin

Very tired. beds crammed into rooms . Not what I expected from a superior family room

Leisure Family

4/10

Poor

19 Mar 2020

Verified traveler

Old and dated. Rooms didn't have towel rails, coat hangers, extra blankets or pillows, no heating. Nothing that would have made the stay better and easier.

Leisure Family