Name: Copthorne Hotel Rotorua
Address: 328-348 Fenton Street, Rotorua, 3201, NZ

10/10

Exceptional

15 Jul 2026

Sebastian

Simple but works efficiently. Good staff, very basic breakfast.

Family_with_children

4/10

Poor

12 Jul 2026

Hans

I think bed sheets was not replaced or cleaned my 3 year daughter got itchy bites from it.. and cleaning of room was ok..

10/10

Exceptional

14 May 2026

Te Rangiataahua

I liked how the staff were welcoming & kind. The rooms were clean and tidy, the beds were comfortable. We enjoyed our stay thank you.

Nothing bad to say about the hotel.

Family_with_children

6/10

Pleasant

27 Apr 2026

Terence

I asked for some extra things via message here on Expedia but they ignored me

Partner

10/10

Exceptional

04 Apr 2026

Emily

Kelly was amazing at check in.
Made sure that we are well looked after and even have a small gift for my husband's birthday.
Helped us to book an extra room for our friend arriving at night.
So helpful, cheerful and amazing. We will definitely come back.

Family_with_children

6/10

Pleasant

09 Feb 2026

Sue

Showering was a nightmare not even any soap for the shower and the dispensers on the wall were empty. Then had to put a manky shower mat in the bath and stick it down to stand on. Very budget there was hair in my bed. Even the toilet button was sticky dirty. Never never again. The check in man was great.

10/10

Exceptional

29 Jan 2026

Swati

Swimming pool n spa

Leisure Family_with_children

10/10

Exceptional

24 Jan 2026

Abe J.

great

Business_and_leisure Family

10/10

Exceptional

22 Jan 2026

Justin

Seamless checkin, staff were very helpful and friendly - kids and adults alike loved the heated pool and spa’s.

Leisure Family_with_children

8/10

Excellent

10 Jan 2026

Matangaro

Our stay was amazing thank you Copthorne Hotel. Very clean and friendly staff

Leisure Family_with_children

4/10

Poor

09 Jan 2026

Jasmine

Check in staff were helpful, gave us a key to the back door which is nearer to the lifts. Nice touch but lifts were really stinky, had a musky smell not the Rotorua sulfur smell. Rooms were super dated.
Room smelt of mildew, shower head looked really dirty so I had to call the reception to change room. Front desk staff Neah was accommodating but housekeeping supervisor was so rude. Came in the room and asked what the problem is, showed her what we thought was a cockroach in the balcony, only to be ridiculed that it’s a Weta, she picked it up and kept telling me that it will fly away as it’s a weta. She picked it up, it crawled all over her arm and she flicked it off in the air and it just fell to the ground floor, never flew…..
I then showed her the shower head, she said that those are not dirt but it is normal to have that in Rotorua due to the sulfur and that even if she shows me other units it’s going to be the same. She said that other hotels have the exact same problem. She showed me another room but we didn’t change as it had the same smell, style and shower head). I decided to shorten our stay and found something just opposite with no dirt on showerhead-so it’s a lie, scum like marks were not caused by sulfur but laziness. marks will not accumulate if this has been cleaned daily. She even threatened that if I complain about their cleanliness, she will have to fire the lady who cleaned our room.She should be the one fired in my opinion since shes the supervisor.

Leisure Family

8/10

Excellent

08 Jan 2026

Virlia

The receptionist was nice

Leisure Family_with_children

10/10

Exceptional

05 Jan 2026

Brittannia

Enjoyed our stay fantastic rooms

Leisure

8/10

Excellent

04 Jan 2026

Jiangang

Friendly staffs

Leisure Family

6/10

Pleasant

02 Jan 2026

Shyju

Great location. Close to the town. We have booked for one night on the way from Wellington to Auckland on 1st of Jan.. hoping to have rest and food on the site. The restaurant and the bar were closed. Had to go to town for the dinner.
Very good property but very poorly maintained. Old carpets old fashioned AC unit in the room, The 4th floor area near lift was leaking. Could see buckets around floor to catch the water. No real vibe. Not sure the what is happening with hospitality industry in NZ. Day by day quality of service is diminishing every where. Have used Copthrone hotels before in NZ. Not up to the reputation.

Leisure Family

4/10

Poor

30 Dec 2025

Sarah

Room felt very worn and tired with mould in bathroom and mildew smell in the hallway

Leisure Family_with_children

4/10

Poor

29 Dec 2025

Ruth

Couldn't use the body wash and shampoo as the bottles were sealed shut, the toilet was running water so at times didn’t flush and the fridge didn’t work and we had to get it replaced. There were minor rips in the carpet, water marks all over the cabinetry and it was worn down everywhere. Staff were lovely but we will not stay here again.

Leisure

4/10

Poor

26 Dec 2025

Vavisha

For the price we paid, this experience was unacceptable. I would not recommend this hotel and would not stay here again

Leisure Family

6/10

Pleasant

24 Dec 2025

Suneel

Room is okay. Not friendly for family with young kids/ infants/toddlers. They don’t even have an oven to heat up the food for kids nor a bread toast and charge hefty money for a night stay. The only staff we interacted was the reception lady and she was okay. tiny and congested bathroom

Leisure Family_with_children

6/10

Pleasant

23 Dec 2025

Jim

There were kids running up and down the corridor and slaminung doors and yelling to each other at 10 oclock at night. I tried to ring reception but no answer. You need a security person to walk the corridors

Self

4/10

Poor

22 Nov 2025

Zyander

Room was dirty, kettle was burned, glasses were dirty,
Sheets were not cleans

Leisure Family

8/10

Excellent

08 Nov 2025

Megan

The room was clean beds super comfy. The pressure in the shower wasn't amazing but I find it hard to find any hotel with good water pressure. The heated pool and spa were great he kids loved it. The breakfast wasn't the best so we only ate down there once but that is also due to fussy kids. Rooms do get a little hot but we just turned the air con on all night. Staff were fantastic though. Would book and stay there again.

Friends_and_family Family

8/10

Excellent

22 Oct 2025

Martin

The Bar was clised very early. Other than that the hotel was great.

Business Self

10/10

Exceptional

09 Oct 2025

Pritika

Kids loved the pools!

Leisure Family_with_children

10/10

Exceptional

02 Oct 2025

Jodi

Reasonable rooms, friendly staff and quiet location.

Leisure Family

10/10

Exceptional

01 Oct 2025

MYOUNGSUN

We stayed for 2 days in a superior room with a queen bed. The Copthorne hotel is quiet, comfortable, and easy to access, with stunning views out of the window. Especially, the duvet is very soft and smooth. It's good for deep sleep. Thanks.

Business_and_leisure Friends

6/10

Pleasant

30 Sep 2025

Peter

Breakfast was nice, there was a kitchen staff woman who worked very hard. Wifi was good, room was clean. Spa was clean. Everything was clean, just dated. It was fine for our quick stay

Leisure Family

8/10

Excellent

29 Sep 2025

David

Ok hotel and you get what you pay for. Tidy on the inside but looks worn on the outside. The pool and spa are good.

Leisure Family

8/10

Excellent

25 Sep 2025

Sunil

Great

8/10

Excellent

22 Sep 2025

Arthur

Suitable for the price

8/10

Excellent

19 Sep 2025

Craig

Comfortable rooms, great location, the gym equipment needs maintenance,

Leisure Family

8/10

Excellent

14 Sep 2025

Graeme James

V

Leisure Friends

10/10

Exceptional

10 Sep 2025

Mariaan

Pool and spa pool was nice

6/10

Pleasant

07 Sep 2025

Belinda

Average condition very comfy bed

The rooms were clean and the bed was extremely comfy for lovers of a soft bed but the hotel was a lot more run down than I expected. The carpets were worn and the pool area was in a sorry state. The pool wasn’t that warm and the two hot tubs were tiny.

Friends_and_family Family

10/10

Exceptional

07 Sep 2025

Clifford

Quiet and convenient

Leisure Family

6/10

Pleasant

02 Sep 2025

Alenette

We had an overall enjoyable stay at the hotel. The room was clean and well-kept, which we really appreciated. That said, a few small upgrades could significantly improve the guest experience. For example, the room still uses a traditional key instead of a key card, which feels a bit outdated for a hotel. Also, while the bathroom was tidy, the shower head was rusty, which gave a less-than-ideal first impression. These are minor details, but updating them would help elevate the overall quality of the stay.

Leisure Partner

8/10

Excellent

20 Aug 2025

Graham

?

10/10

Exceptional

09 Aug 2025

Sunghyun

Electric car charger included
But when I went to hot poor then
Non electriccar parked there,

Anyway it solved. Funny happened.
Overall is good
But A little old hotel and bath room.

Friends_and_family Friends

6/10

Pleasant

02 Aug 2025

Michael

.

10/10

Exceptional

16 Jul 2025

Raymond

Clean and great spa facilities the cleaning staff were excellent.

Leisure Family

8/10

Excellent

13 Jul 2025

Paolo

There has a great staff, the facilities are old and my bathtub doesn’t had a proper cap.

Leisure Self

8/10

Excellent

12 Jul 2025

Mona

The staff was very friendly. The hotel itself is a bit tired looking.

6/10

Pleasant

10 Jul 2025

Crystal

Buckets lining the corridor to catch leaking water, coacroaches on the ground soaking wet patches of carpet,

Leisure Pet

10/10

Exceptional

06 Jul 2025

Jade

Great stay . Super good room service, found there is pool and spas on the day arrival. It’s been lifesaver on the raining day .

Leisure Family

6/10

Pleasant

06 Jul 2025

Koon Poh

The hotel is old & needs refurbishingor reno works. Clearly many things in the room seem \"ancient\" Unfortunately we even had a breakdown of the wifi service for our room. Also the mode of the wifi access is a bit weird & we had to chase the reception on the wifi breakdown & it finally got settled after almost 15 hrs. For us international travellers perhaps there aren't many visitors like us & we stayed 3 nites. Albeit the room service was reasonably efficient though but not the front desk - reason for this statement is bcoz the front desk's different shifts didn't have a clue on the wifi breakdown which was from 10pm till about following day 3-4pm. I won't stay here again even though NZ is one of my fav countries to visit

Leisure Family

8/10

Excellent

22 Jun 2025

Asha

It was good

Leisure Friends

6/10

Pleasant

04 Jun 2025

Lesa

When booking the Copthorne I thought I was booking at quite a fancy place, the hotel itself and its rooms are very dated and old! Only hotel I know of still using actual keys! We checked in easily, but upon entering our room found broken glass all over the floor between the beds! The reception team cleaned it up quickly but still could have been bad if we’d stood on it before noticing it. Our room had no microwave, only 2 teaspoons and 3 cups, and 3 mugs, no knives or bowls or plates! The carpet in our room was old and broken and stained. Tv channels available were minimal no additional services available to pay for or book on the tv. At least the beds were soft and snuggly was the only upside. The buffet breakfast was way too expensive at $35 per adult….. considering what food was on offer! Eggs only scrambled or hard boiled no fried eggs when I asked if they did fried eggs staff looked at me like I was crazy or she didn’t speak English, the boiling water was luke warm, the juices and milk empty had to ask for everything. On our 2nd to last day the only elevator was Out of Order thankfully we were only on the 2nd floor but had to lug our bags down the stairs when we left glad we weren’t on the 5th floor. The jacuzzi wasn’t hot enough. The gentleman at reception was very helpful whenever I needed anything so A+ to the staff but wouldn’t stay here again!

Leisure

10/10

Exceptional

02 Jun 2025

Michelle

Clean , the most comfortable beds ,
Overall great experience

Leisure Family_with_children

10/10

Exceptional

02 Jun 2025

Roshni

Location. The room is spacious and clean. Very friendly staff.

10/10

Exceptional

25 May 2025

Ian

Great place to stay had everything we needed really comfortable beds

Business_and_leisure Partner

2/10

Poor

11 May 2025

changyu

Room 114
Poor Wi-Fi signal

8/10

Excellent

28 Apr 2025

Fredith

Airconditioning units can be improved better or maintained so they can provide cooler air to the guests

8/10

Excellent

26 Apr 2025

Wini

A quick family trip. We would stay here again

Friends_and_family Family

6/10

Pleasant

21 Apr 2025

Angie

Plug didn’t fit bath and was black with mould, fan didn’t work in bathroom and tv remote wouldn’t adjust volume had to use button on tv. Pool dirty with bugs leaves hadn’t been cleaned out in few days and same with spa.

2/10

Poor

19 Apr 2025

Gurpreet

Needs renovation

Family

6/10

Pleasant

03 Mar 2025

Kayne

The place was pretty empty and I was put down the far end of the building which was weird.
The shower was really weak.

Business Self

4/10

Poor

01 Mar 2025

Cynthia

Our stay was very good until the morning we were due to check out.
We popped out for coffee around 9am (without checking out) and returned to our room at 9.30 to find the door wide open and the beds stripped and our belongings still in the room with the door wide open.
We were horrified at the lack of concern for our belongings.
We informed the front desk at once and were assured that this should not have happened as we had not checked out and it was only 9.40am.

We are still waiting to hear back from the hotel for an explanation and an apology.

We would think twice before staying here again.

10/10

Exceptional

23 Feb 2025

Kaleem

We had a wonderful stay. We’ll be back for more adventures

Leisure Family_with_children

10/10

Exceptional

22 Feb 2025

Avelino

will return to this property in future

Business_and_leisure Family

8/10

Excellent

19 Feb 2025

Rodolphe

The breakfast and the réception,the balcon

Leisure Friends

6/10

Pleasant

14 Feb 2025

Paul

OK for price - take breakfast in town

Old and getting rough around the edges - quite a distance from town. Breakfast was not a good value - clearly intended for the budget travel groups that fill this place.

8/10

Excellent

27 Jan 2025

Sameeka

Property was great for the price :)

Leisure Family

8/10

Excellent

20 Jan 2025

Navin

Good location and overall, a good hotel for a night or 2. Rooms and pool need repairs and maintenance. Need more staff onsite. The person who served us was great but just too much for one person to do everything. Pool tiles and surrounding need urgent repairs but a nice size and heated pool.

Leisure Family

4/10

Poor

11 Jan 2025

Libu

Washroom too small and not well maintained

Leisure Family_with_children

10/10

Exceptional

08 Jan 2025

Tisharn

AWESOME staff members, clean comfortable room, my son loved the heated pool and i loved the spa! My partner liked the gym and the bar was a nice added bonus after a long day out and about. Perfect spot to relax yet so close to all the activities we had planned. Would definitely stay here again. Highly reccomend.

Leisure Family_with_children

8/10

Excellent

02 Jan 2025

Hao

The Front Desk service is good

Leisure Family

6/10

Pleasant

31 Dec 2024

Verified traveler

property out dated and required updated bedding

Friends_and_family Family

6/10

Pleasant

30 Dec 2024

Ranjith

Good

6/10

Pleasant

27 Dec 2024

Jin

Location is good, and staff are friendly. The facility is kind of old. Lack of A/C, microwave, and washer / dryer.

Leisure Family

10/10

Exceptional

23 Dec 2024

Hinekura

My grand daughters and I had a very pleasant stay. The front desk staff member on our arrival was a pleases. Thank you very much. Our room was nice, clean and tidy.

Leisure Family_with_children

8/10

Excellent

30 Nov 2024

Michael

Weekend in Rotorua

Had a good stay of 2 nights. Very comfortable bed and room was adequate for our needs.
Room was far enough from the road that there was no road noise.

Partner

10/10

Exceptional

03 Nov 2024

John

Really liked the staff they were cheerful and really helpful the room was perfect for us and we really struggle with beds waking up with stiff backs but that wasn’t the case at Copthorne Rotorua. Thank you staff and Copthorne.

Leisure

10/10

Exceptional

19 Oct 2024

Estela

Friendly staff

Leisure Friends

8/10

Excellent

10 Oct 2024

roshmin

Good

8/10

Excellent

08 Oct 2024

Fern

I was required two room next to each other but we end up getting another room on the 1st floor and another room on the 4th floor. I was booking two room together but then seem like the reception have no idea give me only 1 room then I have to ask her again for another room and haven’t tell us much about welcome to hotel when we check in. Also we need to be careful the lift door. It suddenly close and take my daughter up by herself and almost close on my arm when I try to get in. We press the botton to keep it open but it wasn’t working. But overall the room are great and the cleaning staffs are friendly.

Family_with_children

8/10

Excellent

06 Oct 2024

Winnie

Good experience overall, very friendly front staff. Sizable room, although bathroom could need an upgrade.

Leisure Family_with_children

8/10

Excellent

05 Oct 2024

Allira

It was clean and warm and the beds were comfortable, however the breakfast was limited, there was no coffee!

Leisure Family

4/10

Poor

04 Oct 2024

Susan

Spa was dirty - green and smelly. Unsure how often they change the water.
No parking for in house guests when a function is on
Not maintained, needs a revamp and a good clean up.
Arrived at 2.30pm and staff had to check if it had been cleaned for check in. Manager tried and was lovely.
Elevators always seemed held up by cleaners bringing their trolleys up and down.
Such a shame it’s not as professional as other hotels,
Would not stay again.

Leisure Family

8/10

Excellent

25 Sep 2024

P

24 hr reception but nobody at counter at 5 pmish and no bell to summons someone, after waiting 5 minutes or so I called out.

The room itself was comfortable and reasonably clean. Long hair on floor in the bathroom.

Not sure why some hotels stuff 2 pillows into one pillow protector and try to pass it off as a new one. These are bulky, burst out of their pillow slips and look like exactly what they are. Not a good look in hotels that consider themselves upmarket.

Despite my minor irritations we would stay here again.

Friends_and_family Family

8/10

Excellent

20 Sep 2024

Bruce

Generous rooms. Tidy.

10/10

Exceptional

13 Sep 2024

Martha

Nice area and clean hotel!

Leisure Friends

10/10

Exceptional

10 Sep 2024

Bridgett

Absolutely loved our stay, highly recommend will definitely book here again

Leisure Partner

10/10

Exceptional

01 Sep 2024

Errin

I liked the ability to sleep and relax in a well maintained clean environment.

Leisure Family

10/10

Exceptional

23 Aug 2024

Mallikarjuna Nageswara Rao

Nice hotel for stay

6/10

Pleasant

17 Aug 2024

Davina

Staff were fantastic which saved the day as the hotel could do with a much needed revamp! Beds were comfy though, so thats a win.

Leisure Friends

10/10

Exceptional

16 Aug 2024

Manu

it was nice stay. staff is very friendly.

8/10

Excellent

05 Aug 2024

Warsha

I was sceptical based on other reviews, but it was much better than I expected. Clean and tidy. Would definitely stay again.

Leisure Family

8/10

Excellent

14 Jul 2024

Darren

Arrived at 1.15pm, said sorry were a bit early, any chance of a check in? I got an abrupt \"No. 2pm is check in\".... I understand there are rules, but a sorry we're still getting the room ready or something similar would have been nice. Extraction fan in the bathroom wasn't working either. Maintenance informed us there were 5 through the hotel waiting to get replaced

Leisure Family

6/10

Pleasant

12 Jul 2024

Kristina

Had to keep asking for towels and amenities.

Friends_and_family Family

6/10

Pleasant

12 Jul 2024

Geoff

Everything was just tired. The decor, the carpets, the paintwork.

The room was comfortable but dated. Bathroom was cramped and shabby. Having said that we’d stay again, the rate was okay, the breakfast limited but ok to start the day. Staff we met were fine, just not many of them. The restaurant is closed for meals, wish we knew beforehand.

Leisure Family

6/10

Pleasant

10 Jul 2024

tania

Thought staff could be a bit more receptive 😞

Business

8/10

Excellent

09 Jul 2024

Marilyn

Restaurant is not open at night.

Leisure Family

10/10

Exceptional

08 Jul 2024

Akbar

I loved it this property definitely recommend to anyone

Leisure Family

8/10

Excellent

07 Jul 2024

Pramila

Comfy beds, attractive front desk, excellent relax rooms.

6/10

Pleasant

06 Jul 2024

Stacey

WiFi was terrible. Hot water was not consistent.

Leisure Family

8/10

Excellent

28 Jun 2024

Kim

Convienient location, great price, fast friendly check in and lovely clean facilities/room.

Leisure Partner

8/10

Excellent

28 Jun 2024

Rishav

…

10/10

Exceptional

07 Jun 2024

Huzefa

Amazing

6/10

Pleasant

01 Jun 2024

Ella de

This hotel is old and very out of date. The carpet worn; the furnishings are dated. The staff were welcoming, and the place was clean, but it was a bit of shock to see the condition of the hotel. It was adequate but I would not stay there again.

Leisure Self

6/10

Pleasant

29 May 2024

Matt

Unusual that your only option is for 2 x queen size beds instead of 1 king size bed in a room.

Leisure Partner