Name: Accolade Lodge Motel
Address: 30-32 Victoria Street 3010, Rotorua, 3010, NZ

8/10

Excellent

30 Mar 2020

Geoffrey

North Island road trip.

Reception made us all welcome, room tidy, clean and a comfortable bed. Two of the lights needed new globes.

Friends_and_family Family

10/10

Exceptional

23 Mar 2020

Cathleen

accolades for Accolade Lodge!

Wonderful place and people!

Partner

8/10

Excellent

21 Feb 2020

Wayne

The place was a bit tired but clean.

Self

8/10

Excellent

23 Jan 2020

Verified traveler

It was in a very handy location, It delivered more than I expected to be honest. Made to feel welcome. Only complaint was an inconsiderate person talking loudly on his cellphone outside my door instead of doing it in his own unit - which would have been the logical thing to do, without exception or debate.

Leisure Self

8/10

Excellent

12 Jan 2020

Verified traveler

Great location! Good hotel.

We traveled as a couple and stayed 2 nights. It is a bit dated and an older hotel, but it was perfectly adequate for our needs. We spent hardly anytime in the hotel while we explored Rotorua and the surrounding areas, and the hotel was nicely located for that. Room was spacious and clean, but a bit dated. The front desk check in was very smooth and the staff were all incredibly polite, helpful, and nice! There was no AC, but they had a fan in the room which we used and was fine for us traveling during the summer months. Breakfasts is included, but it is basic continental: breads, jams/jelly, butter toaster, yogurt, orange juice, coffee, Milk, and basic cereal.
Good hotel, would absolutely stay again!

Partner

8/10

Excellent

31 Dec 2019

Verified traveler

Central to all the attractions and the town. A big shopping area with all the large warehouse stores just opposite. Easy access to major routes. The parking was a bit tight and there was some road noise. The staff were extremely good and were keen to answer any questions and provide anything asked for.

Leisure Partner

8/10

Excellent

27 Dec 2019

Shari

Noisy stay

I loved the green back patio and little cook area but it had a terrible problem with noise from street traffic.

Partner

6/10

Pleasant

17 Dec 2019

martin

Room was ok, hot water tap was leaking the lady got the plumber to fix it for next day no worries some of the walls need painting in the room bed was comfortable thou it was a small room location was ok, good that they had the breakfast coffee was good overall was ok, not sure stay again though

Self

8/10

Excellent

10 Dec 2019

Verified traveler

Advantages are: (i) Not far from centre of Rotorua, (ii) the shopping mall is across the road and (ii) the inclusion of breakfast.

Leisure Partner

8/10

Excellent

12 Nov 2019

Verified traveler

its a nice place to stay, very close to many stores

Leisure Partner

8/10

Excellent

13 Oct 2019

Verified traveler

We liked its central location & the ability to walk to, shops,restaraunts & lake

Leisure Partner

10/10

Exceptional

13 Oct 2019

Seuga

Ideal location and friendly staff.

Great location, close to venue where I needed to be. Safe area and friendly accommodating staff, will definitely rebook there again👍

8/10

Excellent

10 Oct 2019

Sharon

Third stay.

Third time I have stayed at this motel and will continue to come to this motel. Friendly staff, nice decor, convenient to shops and activities, walkable distance to supermarkets and nice bedding. Needs a few small repairs and a bit of gardening done but doesn't affect stay. Look forward to next visit.

Friends

6/10

Pleasant

30 Sep 2019

RJ

Property close to mall and offer a free continental breakfast. it is gettting a bit rundown has no sky tv and we found dirty utensils and no diswashing liquid to wash dishes. A very old hot plate we didn't want to risk using

Leisure Family

8/10

Excellent

25 Jul 2019

Deb

Good all round value.

We appreciated the breakfast in the morning and found our room comfortable clean and cozy.

Partner

8/10

Excellent

22 Jul 2019

Verified traveler

Accommodation was good, but small. Would have benefitted from extractor fan and heated
towel rail on bathroom. Overall very good value for money and staff were lovely.

Leisure Partner

10/10

Exceptional

20 Jun 2019

Faith

Comfy stay!

The place was quiet and an easy drive to other places nearby. Room was spacious and comfortable for two of us. Breakfast was very simple - Cereals and some bread. The lady at the counter was very nice and helpful!

Friends

8/10

Excellent

17 Jun 2019

Overnighter

Friendly staff, walking distance to town. Getting a little 'tired'.

Friends_and_family Family

10/10

Exceptional

03 Jun 2019

Verified traveler

Great location very near shopping center and downtown! a

Leisure Friends

4/10

Poor

01 May 2019

Verified traveler

We checked in after hours and they gave us clear instructions on how to get our room key which was super easy. We were in an upstairs unit no.10 and it was nice and clean but the toilet was in need of an upgrade. The water pressure of the shower was terribly weak and took so long to heat up. Very comfy bed though and we appreciated the warm heater on the cold nights. Didn't get a chance to try the free breakfast between 8-9am. But I think the price we paid was fair for what you get and the location is great.

Leisure Partner

6/10

Pleasant

28 Apr 2019

Elizabeth

Accolade Lodge is OK

No one was in the front office and I had to wait a long time to be acknowledged during check-in although the staff was efficient once they did help me. The room was clean but in need of some improvements, it felt a little run down for the price. Some paint and finishing touches to smooth some rough edges on the cabinets would help. There's a grocery store across the street (across the large parking lot) and it's only a 1/2 mile walk to the main shopping area which is great because parking's a nightmare down there. It's only slightly further to walk to the Polynesian Spa although you may be so relaxed you don't want to walk back so a drive might be more convenient. There's a free continental breakfast but the sign at the front desk says it's $8 so that's confusing and some of the staff wasn't sure if it was included or not. The parking is tight so if you have a large vehicle or camper van you won't be able to park in the lot. Not sure if there's street parking as no one was parked on street. They have 2 levels so if you have trouble with stairs you should request a lower unit. I didn't have any trouble with noisy neighbors.

8/10

Excellent

13 Apr 2019

Verified traveler

Good central location close to shopping centre. Quiet and with good access

Leisure Self

10/10

Exceptional

25 Mar 2019

Verified traveler

Nice hotel in a central location. Staff was incredibly friendly.

10/10

Exceptional

09 Mar 2019

Verified traveler

I liked that there was no traffic noise in the evening or the morning. Beds were comfortable and everything was in the unit that I required. Breakfast ws good too.

Friends_and_family Family

8/10

Excellent

08 Mar 2019

Phillip

Away from the lake

A nice hotel only let down is its next to a shopping mall but after 8pm it’s very quiet. The rooms are a good size clean and the young lady who looks after the place works really hard.

Partner

2/10

Poor

01 Mar 2019

Verified traveler

Charged extra for another person. Extremely rude when asked to clarify

Leisure Family

6/10

Pleasant

28 Feb 2019

Bronislawa

Needs a refurb in some areas

Partner

8/10

Excellent

26 Feb 2019

Verified traveler

Location close to shops etc

Rooms good but a little small

Leisure Partner

8/10

Excellent

17 Feb 2019

Anne

We had a nice stay in this place, the room is big for an overnight stay. Near to grocery store and wifi was fast.

Leisure Partner

6/10

Pleasant

01 Feb 2019

Lenore

It was comfortable for the time we were there how ever we struggled with the fridge to get our drinks cold. I loved the way were taken care of as we were late checking in🙂

Family

8/10

Excellent

25 Jan 2019

Verified traveler

Clean room, short walk from the busy part of the city. Quiet location. The bed was very comfortable, the main room well appointed apart from not having an armchair or settee. You either sit on a metal stool, or the bed, or outside on a garden chair. A double and a single bed in the room. The bathroom was fine, but is in need of updating. A light breakfast is included.

8/10

Excellent

20 Jan 2019

Verified traveler

Older motel but clean and comfortable. Very close to town centre and shopping.

8/10

Excellent

20 Jan 2019

Verified traveler

Breakfast was a bonus.Grest location and central to town

8/10

Excellent

04 Jan 2019

Verified traveler

Close to everything. Only a couple of minutes drive to the spa. Friendly staff.

10/10

Exceptional

01 Jan 2019

Radek

Good location for visiting Rotorua and the whole geothermal region that is really beautiful. The room was clean and quite well equipped. Not too spacious but very good for a single person. Reasonable breakfast was included in the rate.

10/10

Exceptional

29 Dec 2018

Verified traveler

Very nice studio. I will stay there again if in the area.

8/10

Excellent

21 Dec 2018

Sharon

Home away from home.

We enjoyed our stay, beds and linen lovely. Breakfast good and nicely presented for us to help ourselves. Staff welcoming and friendly. May need some form of ventilation for higher temperatures. We were fine with our door open but wouldn't always feel safe. Fans perhaps. Wifi was good too this time.

Family

6/10

Pleasant

21 Dec 2018

becky

Hotel is very basic condition

Hotel is very basic, receptionist is very helpful.

Friends

4/10

Poor

09 Dec 2018

Austy

We found the unit was quite dark and even at night the kitchen was the only area where it was light enough to read. Admittedly the weather was bad during our stay.

8/10

Excellent

09 Dec 2018

Godberg

Helpful Property Manager

Helpful Property Manager who offer some good suggestions on things to see and do while spending some time in Rotorua. As for the room, it was of reasonable size with a tiny kitchenette, there was a heat panel on the wall, which guest could use to dry laundry and there was also a heater to keep the room warm as there is no air-conditioning.

8/10

Excellent

08 Dec 2018

Verified traveler

Basic but did the job! Lovely staff and little extras in our room like heaters, hangers, extra blankets were a nice touch which made our stay most comfortable.

8/10

Excellent

24 Nov 2018

Verified traveler

Close to things and the grocery store across the street is convenient.

6/10

Pleasant

21 Nov 2018

Verified traveler

No frills place, looked a little old.

Partner

10/10

Exceptional

09 Nov 2018

Verified traveler

Very clean hotel. The staff were very helpful and quick. The hotel is very close to the airport. We enjoyed our stay and would stay here again.

6/10

Pleasant

30 Oct 2018

Carey

Comfortable place to stay

Ok place to stay handy to shops

Family

10/10

Exceptional

29 Oct 2018

Marilyn

Walk to restaurants and shops

Shops across the street. Quiet at night.Bed comfortable. Great staff. Breakfast consists of cereals, juice, canned fruit, toast, jams, tea and coffee.
No wardrobe. Dated bathroom.

Partner

8/10

Excellent

28 Oct 2018

Carol

Nice hotel opposite shops. Small room but fine for a one night stay. Bathroom very dated but clean. Lady at reception was lovely. Free breakfast was great, small selection but clean,well presented and restocked as required. Well worth the price.

8/10

Excellent

23 Oct 2018

Verified traveler

Fantastically helpful staff, reasonably practical layout for a small room, but bathroom in poor condition with rotting wood at base of door/shower and shelves hanging off the wall not properly secured. When windows closed, a dank smell builds up giving the choice of leaving window open all day or coming back to a funky-smelling room that needed aired out again.

6/10

Pleasant

19 Oct 2018

Verified traveler

Receotion staff excellent.locality good. Bed comfy but bathroom very tired.

8/10

Excellent

25 Jul 2018

Dallas

Close to Amenities.

This hotel is close to many types of amenities, such as grocery stores, mall stores, gasoline/petrol bars, a few restaurants and liquor stores. The hotel is also fairly close to the main street, which has the information travel office, tour guide offices, and signage for the beach, city park and trail options. We didn't have a vehicle and were able to walk or bus to navigate our way around the city.

8/10

Excellent

06 Jun 2018

julie

Good location and good wifi!

Room is an ok size for a couple
Nice heated beds and most importantly veryyyyyy fast wifi!!

8/10

Excellent

28 May 2018

Raina

Nice hotel near good place

The host is nice. The room too and near addresses where we were going.

8/10

Excellent

26 May 2018

Verified traveler

Was good value. Under 100 for queen room Inc breakfast . Room was tidy and comfortable enough. Hotel staff helpful , carried my bags because I was on crutches. Continental breakfast was ok. Except the coffee which was absolutely terrible. Basic but comfortable.

8/10

Excellent

16 May 2018

Verified traveler

Good location next to Rotorua Central shopping centre. Within walking distance of the town centre and Government Gardens. Breakfast was nice as were the staff. Only complaint was that the window opening at the front often let in smoke from people smoking on the balcony. Room was clean and included a microwave, kettle, and toaster. Good spot for a short stay.

8/10

Excellent

08 May 2018

Colin

Neat little motel. Very friendly service. Close to shopping complex.

Partner

2/10

Poor

18 Apr 2018

Pia

Pictures DO NOT match the place!

The pictures of the place look much better than it actually is. Area seems seedy because they had their outdoor tables chained to the doors. Rooms are extremely small and badly kept.

Family

8/10

Excellent

08 Apr 2018

Verified traveler

Small room but you’ll have what you need. Good continental breakfast provided.

8/10

Excellent

16 Mar 2018

Verified traveler

...................................................................................................

6/10

Pleasant

09 Mar 2018

Dustin

Friendly Staff and good location

The staff was super friendly and helpful giving us advice on places to eat and things to see in the area. The Location is also great being only a short walk to the town center. The downside is, at least the room we had, it looked like they were in the middle or repainting the walls and just stopped. There were patches of spackle all over and the grout, caulking, and shower head in the bathroom needed some serious attention.

6/10

Pleasant

28 Feb 2018

Verified traveler

Why do I need to write my credit card number down?

Not happy that they asked me to write down my credit card number on the reservation page they printed out. They claimed it was for their records. Beware of this. We really expected a bit more. Our room was very small. The room was tidy. Office opens at 8 in the morning which is annoying if you need something. Wouldn't stay there again.

Family

10/10

Exceptional

27 Feb 2018

Cassandra

highly recommended. great location and lovely staf

lovely staff. more than helpful and friendly. great breakfast. clean room. kitchenette and fridge so really useful. motel in good location. bus stop is across the road and 15mins walk to eat street. no complaints.

10/10

Exceptional

18 Feb 2018

Jacque

Fantastic service. Even though our flight was delayed till after office hours, it was kept open until we arrived which was much appreciated.

Partner

8/10

Excellent

17 Feb 2018

Warren

Stopover in Rotorua

Unit a bit tired and shower was pitiful. An acceptable standard with the price but room for improvement. Breakfast was a bonus and very well presented.

Partner

8/10

Excellent

17 Feb 2018

Verified traveler

Central

The hotel was very central to walk most places handy for shopping and walks.

Partner

8/10

Excellent

28 Jan 2018

heather

Went to Rotorua for wedding. The motel was comfortable and very pleasant surprise that a continental breakfast was included..

10/10

Exceptional

24 Jan 2018

Verified traveler

Very Friendly and Central

The receptionist was great, very helpful, very friendly. I would like to thank her again.
Wi-Fi works good, clean hotel, central, shopping area opposite to the hotel. Overall it was good.

8/10

Excellent

13 Jan 2018

Jack

Nice place, perfect location

We enjoyed our stay at the Accolade. It was central to everything we needed to access, on a quiet street opposite a shopping centre where we could get groceries. Only a short walk into the city centre. The free breakfast didn't have much choice (toast, basic cereal or sliced peaches / pineapple), but it saved us some money at least. Free WiFi was great

Partner

8/10

Excellent

10 Jan 2018

LAI FONG

Friendly staff

The reception girl is nice and friendly.

Family

6/10

Pleasant

02 Jan 2018

Verified traveler

Awesome New Years

Awesome service, great location and lovely staff the hotel it's self was ok and breakfast was lovely

10/10

Exceptional

26 Dec 2017

Doug

Quiet location close to shops

Great motel in a quiet location yet only a 10 minute walk to Fenton street. The included continental breakfast (cereal, toast, juice and coffee) was a nice bonus. Both Pak N Save and Countdown supermarkets are only a 10 minute walk.

8/10

Excellent

20 Dec 2017

Andrew

Warm welcome and helpful host. Hotel very well located for Rotura restaurants and the local supermarket. Room in good condition and we’ll equipped.

8/10

Excellent

17 Dec 2017

Ron

Good Value

An excellent place to stay. Comfortable and great value. Pleasant and capable staff from reception to domestic. Clean, tidy and up to expectation.

Partner

6/10

Pleasant

16 Dec 2017

liverpool

1st time stay

We have 2 nights stay in this hotel. Generally okay for us. Very easy to look for food and supermarket with own transport. Will return again

6/10

Pleasant

09 Dec 2017

kim

Hotel within walking distance to shops

Overall our experience was good , the room was cleaned and staff pleasant. The beds where hard to sleep on and not very comfortable.

8/10

Excellent

28 Nov 2017

Verified traveler

Good for a stay in Rotoura!

A good location to base yourself in Rotoura. The motel is about a 10-15 minute walk to the centre. Everyone is friendly - especially the lady owner even organising for me to have breakfast brought to my room as I was checking out early! She was very knowledgable about the local area giving tips and suggestions of activities!

10/10

Exceptional

27 Nov 2017

Jenny

Great location - close to CBD.

This motel provided everything that we needed. The staff were very friendly and helpful.
We would stay there again.

6/10

Pleasant

26 Nov 2017

Julie

good for a short overnight stay

This is good for a short overnight stay but is in need of
serious updating and not trying to put a queen bed and
a twin in a space for only the queen. Was not comfortable
for relaxing in the room. no chairs only two all metal stools
Continental breakfast very basic. After seeing other
hotels in the area was sorry this is what I had picked.

8/10

Excellent

26 Nov 2017

Julie

Nice hotel close to the beach and wharf

Nice hotel with comfortable rooms. Good amenities.
Having to buy internet was not expected. You got
two short internet usages coupons and then had
to buy it for 24 hours at a time.Beautiful Pool was
said to be heated with solar. It was too cold to swim
in. Had a hot tub but you had to make an appointment
to use it. It was in a separate room. Our stay was
nice otherwise. It was a close walk to everything.
It was near several local attractions.

6/10

Pleasant

26 Nov 2017

Alan75

Overnight in Rotorua

Nothing to shout out about. Just okay for one night. No wifi throughout stay. Tinned fruit for breakfast.

8/10

Excellent

09 Nov 2017

Verified traveler

Great location for the price

Great location to a shopping mall & town center, easy short walk. Very friendly service & comfortable bed.

Partner

8/10

Excellent

02 Nov 2017

Raggles

Pleeasant experince. Friendly staff. Brakfast included. Value for money

6/10

Pleasant

29 Oct 2017

Karl

Basic. Helpful staff

We had a queen bed room. Very little shelf/counter space. We put our bags on the 2 stools. There was also a soft chair. No closet. 4 hangers on the wall hooks. The room configuration is glass front with bath & utility cove across the back. Unless you open the curtains in the front, it is practically a windowless room. The only shelf in the bathroom is a 3X15 inch one above the sink. The shower has a curtain but no door. The marble/tile floor gets wet & slippery.Outlets are not well placed. Needed to use the utility cove or the power strip at the head of the bed for the electric blanket for charging.. No free outlet where the TV is. This will give you a better idea when you see the photos on the web sites. Appraisal of the breakfast depends on where you came from. However the coffee was not of good quality & OJ did not look appealing. Location wise, there are several other motels in the area. And 1-2 blocks away on Fenton St, there are numerous motels.
Overall we felt that the room was OK for sleep but not for one to unwind & vegetate after a day of activities.

10/10

Exceptional

23 Oct 2017

amy

Was a lovley place to stay for the wedding we went to, friendly staff

10/10

Exceptional

20 Oct 2017

Kathy

Great stay

I stay in Rotorua often.
This was my first stay at this accom.
I will definitely be staying here again on future visits. We left tbe car at the motel and walked everywhere. Its very close to everything. The room was clean, comfortable, warm, continental brekky was included and good and staff lovely.

Family

10/10

Exceptional

16 Oct 2017

Sharon

Escape from home.

Staff wonderful, decor updated, few areas still need a little touch ups but enjoyed my stay.

10/10

Exceptional

15 Oct 2017

Sharon

Retreat away from home.

Enjoyed the locality and the staff were lovely. Wifi was down for some of my stay but was due to Spark the provider but the staff were so apologetic when is was beyond their control. Decor of room was nice, possibly a few more updates needed but still a pleasant place to stay. Compact.

6/10

Pleasant

06 Oct 2017

Verified traveler

Reasonable hotel and value for money. Room was a little damp and the bathroom not great. Convenient location and friendly staff. OK for a 1 night stay.

10/10

Exceptional

16 Sep 2017

Verified traveler

helpful, kind, informative host. immediate reaction to our requests. highly recommended

8/10

Excellent

03 Sep 2017

kim

Well priced

A well priced place in a good location. Quiet. Off the main road, but close enough to walk into town.

10/10

Exceptional

03 Sep 2017

Verified traveler

Lovely room. Enjoyed our stay. Nice breakfast area.

8/10

Excellent

30 Aug 2017

Tom

Nice straightforward accommodation.

Place was nice and tidy. Reception staff very friendly and helpful. Close to eateries and town. Continental breakfast simple and does the job. Overall - ticks all the boxes!

6/10

Pleasant

27 Aug 2017

Marion

Budget hotel at Rotorua, New Zealand

This was a freezing cold stay and I did not sleep the first night. There was no air conditioner, only a non functioning, antiquated panel heater. The manager gave me a heater next day but it was not really safe to leave it unattended in such a confined space. I spent a lot of time in bed with the electric blanket on!

The manager was always willing to help by taking me to bus stops and making bookings for events. I have never met a manager who was so efficient and helpful and kind.

The motel is a little run down but the manager and staff made up for everything. The price is right also.

10/10

Exceptional

18 Aug 2017

Verified traveler

Nice room and excellent service

Good decent room. The staff were very helpful and friendly. Within walking distance to everything

6/10

Pleasant

02 Aug 2017

Lemon

Okay if it is just for a night.

Stayed for 3 nights during the winter period. Our room is not too air tight and the heater isn't effective against the cold wind that blew in. Fortunately, the bed is installed with heater that kept us through the chilly nights.

Amenities wise are below the standard. Maybe this is the standard for all the motels? We are not too sure as this was our first motel experience. Insufficient space for us to place our necessities (I.e toothbrushes etc).

Breakfast is alright from the look of it. We weren't able to give any constructive comments over here as we had our breakfast outside.

The best of all, receptionist is very friendly and share a few discount brochures with us.

It is an experience for us though. Will probably think twice to go back for the second time.

2/10

Poor

23 Jul 2017

Brahma

Terrible Hotel

We booked a room for three nights for three. The rate was $120 per night. In my opinion, it is worth half that price.

The two beds almost filled the entire room. There was hardly any place to put our bags. In fact, we had to put our suitcases upright and open only one at a time. There were no chairs, just two stools. Our backs ached sitting on them. We ended up lying on the bed while we were in the room. There were just four hangers for hanging clothes and then they were hung right on the wall.

There was just one free power socket. We had to take turns charging our phones and laptops.

The bathroom had no towel bars. There was just a single hook for hanging things and we dare not hang anything on it because it seemed it would fall any time and put our clothes on the dirty floor. The walls and floor were always wet because of condensation. It looks like they did not know that there is such a thing called an exhaust fan.

The free breakfast was close to being lousy. There was bread and a couple of toasters, which was fine. The coffee was VERY STALE. I am thinking that they were heavy into recycling coffee. I have had better coffee at gas stations in the United States. So if you are going for this breakfast for coffee, don't bother. The marmalade was just sweet and didn't really have any other taste. There was not much choice with respect to cereals. The orange juice was not particularly good

i don't know how this place could have gotten 3.9/5. It is not worth more than 1.25

8/10

Excellent

23 Jul 2017

Cathy

Nice Stay

The motel was adequate for what we needed. Staff were friendly, however, when we were running late and contacted them they did not return the call so were were concerned that we would not get into the room. on arrival, there was a note waiting for us so all was good.
Room was on the small side but was very tidy and comfortable. The free breakfast was an added bonus.

8/10

Excellent

23 Jun 2017

Verified traveler

Nice motel close to town

Nice clean motel with friendly staff, adequate continental breakfast and nice and central to town across the road from rotorua central mall shopping centre

8/10

Excellent

21 May 2017

Verified traveler

Relaxing hassle free stay. Room was warm and cosy. Clean and tidy.

10/10

Exceptional

16 May 2017

Lu

Value for money

Pleasant 1 night stay with good service from the recept. Toilet seems old but since its only one night its ok.

Partner