Name: Prince's Gate Hotel
Address: 1057 Arawa Street, ., Rotorua, 3010, NZ

10/10

Exceptional

25 Jul 2026

Rachelle

Didn’t have to leave the premises for a relaxing overnight getaway in Winter. Comfortable room, beautiful decor, had a delicious meal at the restaurant on site, relaxed in the hot pool at night under the stars and again first thing in the morning. Booked the private sauna and pool. Professional staff, perfect location.

4/10

Poor

21 Jul 2026

Jenny

Rooms very dated Needs some TLC. Thought I’d treat myself as they were $100 off regular rate but very was very disappointed. Room entrance from the verandah with no security from the road, blinds and curtains broken or falling apart. People can see into your room as they walk past. You need a tech degree to work the tv - it took me an hour just yo finds how to watch the basic tv channels. No one at reception to help despite ringing the bell several times. The lonely barmaid said she didn’t know where the receptionist was. Not one patron in the restaurant, bar or lobby. Bathroom only ok - shower is in the bath. No controller for the air conditioner/ heat pump and radiator has no thermostat. Won’t be going back here.

Self

10/10

Exceptional

12 Jul 2026

Josh

Overall a charming property with a very spacious room at a good rate. A/C and heating both worked very well. Great location right within walking distance to main dining and shopping area.
Couple things to note is there is no elevator at the property but staff was able to assist with bringing luggage up. It is also private entrance to the rooms, like motel style

Self

6/10

Pleasant

09 Jul 2026

Xing

We stayed at Prince's Gate Hotel for two nights and had a generally enjoyable experience.

The natural hot spring facilities were excellent and provided a very relaxing experience. We were also impressed by the friendliness and professionalism of the front desk staff, who made us feel welcome throughout our stay.

However, there was one issue regarding housekeeping. On the second day, our room was not serviced. Before leaving the hotel, I spoke with a member of the housekeeping team and requested that the room be cleaned later, as we were about to go out. Unfortunately, the room was not cleaned afterward.

While this was disappointing, it did not overshadow the positive aspects of our stay. We appreciate the hotel's hospitality and hope that this feedback will help improve the housekeeping service for future guests.

Partner

10/10

Exceptional

08 Jul 2026

Angela

Room was beautifully decorated and warm. Open fires and comfy sofas in the lounge. Staff helpful and welcoming.

Partner

8/10

Excellent

06 Jul 2026

nalin

Improved since last visit.
Better interiors, spa worked.
Great location

10/10

Exceptional

05 Jul 2026

William

Cutest boutique hotel with hot springs, fireplace, large rooms and friendly staff that make you feel welcome.

8/10

Excellent

04 Jul 2026

Karalee

The staff were attentive and accommodating. The toilets need an upgrade. The breakfast buffet were short of food, we were not able to enjoy the food as they ran out of almost all the food for breakfast. We enjoyed the public pool as well as the private pool,

Family_with_children

8/10

Excellent

30 Jun 2026

Christopher

Characterful period building, with a sumptuous and grand feel to the public areas. Can't fault the olde worlde atmosphere it creates. Our room (classic room) had been recently renovated with colourful wallpaper and carpet and was very clean and smart, if a little on the chintzy side (eg.,the over-large glass chandelier hanging from the ceiling). The only complaint is the miniature dimensions of the room. You could not get a double bed into a smaller space. One practical consequence is that there is absolutely nowhere to put suitcases without tripping over them. The bathroom was also tiny, with the shower unfortunately being of the over the bath variety.
The breakfast buffet had a great variety of tempting morsels, all very fresh. As is almost always the case with a hot buffet breakfast, the kitchen staff had not managed to meet the challenge of maintaining sufficient heat to the cooked food. We breakfasted at 7:30 am but some of the \"hot\" offerings were barely warm. On the whole we had a very pleasant stay and it was good value - but only because we scored a discount rate for both the room and for breakfast. At full price, I would have been less happy.

Partner

10/10

Exceptional

21 Jun 2026

Michael

Loved it, amazing story this hotel about being moved, lovely building. Try the private plunge pool.

Partner

10/10

Exceptional

16 Jun 2026

Vanessza

Nice and clean room. The Hot tub was amazing especially after a long and cold day. Very relaxing. The staff was very helpful.

Partner

8/10

Excellent

14 Jun 2026

Mohammed Tariq

Nice stay. Nice deco but old hotel. Very near to Rotorua Energy Events Centre

Self

6/10

Pleasant

09 Jun 2026

Patrick

Old building, well maintained. Comfortable bed, good continental breakfast

Partner

10/10

Exceptional

06 Jun 2026

Fushia

Staff are welcoming, helpful and deliver great customer service. Enjoyed their restaurant, food amazing staff amazing! Relaxed everyday in the spas. All amenities we needed are within walking distance. Will definitely return 😁

8/10

Excellent

01 Jun 2026

DIAN

Staff is friendly, room is clean and with beautiful decorations, breakfast is delicious but at the end all the fruits are gone, no replacements, the 19th century building is well maintained, the piano in the lounge area is definitely a plus!

Partner

10/10

Exceptional

01 Jun 2026

Jacqueline

Hotel in a handy location, historical, quirky decor in the rooms, relaxing hot pools and sauna too. Helpful friendly staff too from check in, at the bar and breakfast in the morning. Great overall experience. I would recommend and will stay again.

Partner

10/10

Exceptional

21 May 2026

Jamie

The staff were friendly and helpful. The onsite restaurant was great. The sauna and hot tubs were wonderful. Sandeep Kaur was especially helpful and pleasant. All in all a great stay

10/10

Exceptional

18 May 2026

Anthony

The ambience of the old building in terms of dining room and bedrooms. Staff helpful and food very good (Breakfast and Dinner two nights)

Partner

8/10

Excellent

07 May 2026

Shirley

Good breakfast and staff polite and professional.

Friends_and_family Family

10/10

Exceptional

03 May 2026

Herman

Very well maintained hotel with large rooms.

Partner

10/10

Exceptional

29 Apr 2026

Joseph

Great

Family_with_children

10/10

Exceptional

19 Apr 2026

SWAPNA

Satyam checked us in and he was very helpful. We had 3 rooms booked. He was ready with our keys and even recognised us by our name when we walked in. That felt so personalised. One of our rooms was on 2nd floor and he helped us with our luggage when he was just passing by and saw my girls bringing their bags up.
Room was very clean
Had Nespresso coffee maker.
There was a microwave and a refrigerator and a stove with kitchen appliances and cookware.
They have a swimming pool as well.
No elevators because it’s a vintage property.
Well kept
Has a ballroom
We didn’t try breakfast buffet as it had minimal veggie options.
But we had food ordered for evening and it was very tasty.

Family_with_children

10/10

Exceptional

10 Apr 2026

Tiffany

Had a lovely stay here. Staff were friendly and responsive to requests. Special thanks to Ailsa for going above and beyond to make the stay perfect!

Partner

10/10

Exceptional

10 Apr 2026

Cara

Clean hotel, beautiful old building, comfy bed. Overall a nice stay.

10/10

Exceptional

07 Apr 2026

Jackie

Such a cool, old place. Staff was great, antique phone actually worked, decor was authentic and the common areas well decorated and comfortable.

Partner

10/10

Exceptional

06 Apr 2026

Barb

We loved our stay in this gorgeous hotel. The room was quiet, the staff were amazing given we had no internet they provided a free breakfast for both of us. Thank you for a lovely stay, we will be back.

10/10

Exceptional

02 Apr 2026

Lorri

The Hotel was beautiful and the decor in the rooms was lovely. The staff was friendly and very attentive. Overall the room was clean but The bathrooms in the rooms could use an upgrade and the property also needs upgrading.

Friends_and_family Friends

10/10

Exceptional

22 Mar 2026

Susan Frances

Stunning building in perfect location!

Partner

10/10

Exceptional

18 Mar 2026

Corey

Unique, creatively decorated hotel with great charm and proximity to all that Rotarua has to offer!

Partner

4/10

Poor

13 Mar 2026

Patricia

There was a 1 inch gap between the balcony door and frame. The wind was blowing in. I heard loud music from downstairs pub most off the night and it started at 7:00 am. There was no hot water in the morning. Their thermal pools were closed.

10/10

Exceptional

12 Mar 2026

Donna

Great character, great location and free parking available.

10/10

Exceptional

11 Mar 2026

Paloma

Amazing stay, highly recommend! Cant wait to visit again in the future

8/10

Excellent

06 Mar 2026

Ted

Little dated and the thermal bath onsite was shut down. They gave a voucher to use the city bath.

Partner

10/10

Exceptional

26 Feb 2026

Kameron

Upgraded to a one bedroom unit - very spacious. Conveniently located right in the CBD.

Partner

10/10

Exceptional

25 Feb 2026

Lynn

Loved this hotel and our room was so comfortable. It’s unique and charming

10/10

Exceptional

24 Feb 2026

Lorilei

The staff were very nice to us. They helped us to book the best rate for an added night and with a late checkout. Very cool, old-fashioned decor. It is close to a lovely park and many restaurants.

Partner

8/10

Excellent

22 Feb 2026

Michael

Beautiful grounds and friendly staff. We couldn’t get the AC split unit to function properly.

Partner

10/10

Exceptional

17 Feb 2026

Jeff

For us great location, easy walking to many pubs and restaurants. Clean and well running rooms. Friendly staff

Partner

10/10

Exceptional

16 Feb 2026

Sheryl

.

Self

10/10

Exceptional

10 Feb 2026

Danilyn

Great location in interesting, unique & historic building!

10/10

Exceptional

09 Feb 2026

Carol

Lovely large room with quite opulent furnishing. Bathroom could do with an upgrade though. Very friendly staff.

4/10

Poor

04 Feb 2026

Elisabeth

This hotel needs a lot of TLV. The furnishings are shabby; our A/C didn’t work and our bathroom sink had a crack; paint peeling on the bathroom door. The staff are very friendly and try to accommodate us with the broken A/C. But the experience was disappointing.

Partner

10/10

Exceptional

30 Jan 2026

Martin

Spacious clean room. Quiet. The receptionist, Sandeep was so helpful and a very kind person.

Partner

8/10

Excellent

27 Jan 2026

Natalie

Loved the history of the hotel and the public areas were lovely. Enjoyed the view from the veranda and drinks on the veranda

Partner

6/10

Pleasant

27 Jan 2026

Stephen Noel

Excellent location and characterful heritage hotel

Leisure Partner

10/10

Exceptional

24 Jan 2026

David

À unique stay; very comfortable,

8/10

Excellent

23 Jan 2026

Putiputi

Hotel & Design room 12 was novel on ground floor. Easy walking distance to Eat Streat & city centre. Unfortunately car park next to room being built made for moderate noise during the day. (No cars using hotel driveway behind Room though!) Room must be under housekeeping floor because there was a bit of noise both mornings 6ish too walking back & forth & dishes clinking.

10/10

Exceptional

19 Jan 2026

Emre

Delightfully old school and quaint right next to the beautiful garden. Nice to see a hotel with some character and not another cookie-cutter modern trash. I would totally recommend to anyone, and it's walking distance to welcome center as well as restaurants.

Leisure Family

8/10

Excellent

08 Jan 2026

John

We really appreciated the historic value of this property. The story of the hotel is fascinating! The location was also central with easy walking access to cafes, restaurants, and the lakefront. The hotel staff were kind. We used Prince’s Gate as our launching point in Rotorua for three days to experience the volcanic areas of NZ. This included a sea plane flight with Volcanic Air, a visit to the free foot baths nearby the hotel, a drive to see Mt Doom in Tongariru National Park, and walks through wai o taupo and waimangu. The Prince’s Gate served as a good centralized location. We also appreciates the free parking right around the corner from the hotel.

Leisure Family

8/10

Excellent

07 Jan 2026

Richard

The dining room and bar staff were wonderful!

Partner

10/10

Exceptional

04 Jan 2026

Janice

Good location and options for a spa at when theirs was not working.

Leisure Partner

10/10

Exceptional

01 Jan 2026

Robert or Dianne

Did not have breakfast, so cannot comment.

Leisure

10/10

Exceptional

19 Dec 2025

Natalie

Cute room, kind staff

6/10

Pleasant

11 Dec 2025

John

The bathroom needs a redo. Broken tiles and cheap laminate countertops. The pool was not open and we were not informed in advance. We would have booked another property. Breakfast was poor. Everything was cold.

Leisure Partner

10/10

Exceptional

07 Dec 2025

michelle

Hotel is very nice, very clean and comfortable plus the location is perfect!

Leisure Partner

8/10

Excellent

03 Dec 2025

James

Nice older accommodations and great staff . . . enjoyed the old world feeling

Self

10/10

Exceptional

02 Dec 2025

Joan

We stayed in an apartment in an adjacent building. The decor was vibrant and colorful in a style perhaps reminiscent of the 1920's. It was spacious, comfortable, and quiet. The location was convenient, walkable to shops and restaurants. The buffet breakfast was okay, but not remarkable. The breakfast room got very noisy with the clatter of dishes when the employees started setting up the tables for the lunch service and clearing away breakfast items. This happened all three days we were there. This probably could have been done more quietly if the employees had sufficient training.

Friends_and_family Family

4/10

Poor

29 Nov 2025

Maree

No room service as per advertised. Very small room. No wardrobe

10/10

Exceptional

27 Nov 2025

Diane

N/A

10/10

Exceptional

22 Nov 2025

Matthew

Cool quirky rooms. Very freindly staff

Leisure Partner

4/10

Poor

16 Nov 2025

Rasa

First off all that smell in a rooms ( we have 2 rooms for 2 nights), light in a bathroom wasn’t turned on, had to click on for a few times, can hear neighbors around you, bad insulation. Very disappointing stay. Sorry for that review, but can give more than 2 stars.

Leisure Family

10/10

Exceptional

15 Nov 2025

Gregory

Great staff!! Room was huge and comfy! Everyone was helpful and super friendly! We loved our stay!

Leisure Partner

10/10

Exceptional

02 Nov 2025

James

The staff was wonderful. The room was lovely and the the bed very comfortable. We had difficulty with the heating, but the desk person came and showed us how to use it. So all was better. The bathroom was quite large.the bar/restaurant had a fun vibe and the lobby of the hotel made me want to just sit and relax. It was quiet, we did not hear our neighbors. It was centrally located. Only problem was parking.

8/10

Excellent

28 Oct 2025

John

Lovely quaint property with great restaurant. Only minor downsides are no USB charging points in room and very limited on property parking, necessitating parking on street, which is a minor inconvenience

8/10

Excellent

27 Oct 2025

Claire

Room was perfectly fine, unfortunately the facilities were closed for refurbishment, there was an alternative option given however it was not very convenient.

Leisure Partner

10/10

Exceptional

19 Oct 2025

J

Good

10/10

Exceptional

19 Oct 2025

Stephen

good selection availble

Business_and_leisure Family

10/10

Exceptional

18 Oct 2025

Ellina

Great location

Leisure Friends

8/10

Excellent

17 Oct 2025

Barry

The property is 130 years old but well looked after although the floorboards do creak like Pais. Breakfast staff need more drive. We stayed 4 nights and every day you had to ask to have the milk, orange juice and coffee refilled and when the eggs and bacon ran out hey would come back with 2 eggs and a few rashes of bacon. I can understand if it was getting towards the end of breakfast but it was only 8 to 8.30.

8/10

Excellent

17 Oct 2025

Colleen

Quaint surroundings Close to restaurants amenities and shops. Room a bit dark

10/10

Exceptional

16 Oct 2025

Julia

We didn’t have breakfast

Leisure Partner

10/10

Exceptional

09 Oct 2025

Mrs Valerie

Lovely room on ground floor of the old building. Comfortable bed. Nice decor. TV worked well. Bed comfy. Excellent breakfast. No safe in room which would be a bonus.

Leisure Partner

8/10

Excellent

04 Oct 2025

samara

Great location, clean and convenient, the staff are very friendly and accommodating, however the only issue we had is the pool and spa are being maintained so couldn't be used but they do provide access to Polynesian Spa family pools, and parking is also under maintenance, would be good to be informed of these beforehand to be able to make an informed decision.

Leisure Partner

4/10

Poor

03 Oct 2025

Sunil

This is a charming historic property but it comes with its challenges: if you are a light sleeper the walls are thin so you will hear voices/snoring. For accessibility, there is no elevator. There is no laundry on site, there is a laundromat close by but make sure to have NZ coins. The saunas and pools are out of order - you have access to the polynesian but only the family pool. The toilet also kept going for me all night with a constant dripping noise in the toilet bowl. The door also kept jamming when I was trying to close it - took a fair amount of time to get it shut.

I spoke to reception and management multiple times but nothing came of it and I had to get expedia involved to come to an adequate solution. I feel like there is a lack of concern and transparency from management, it isn't a cheap stay but it is close to some of the main attractions in town.

4/10

Poor

03 Oct 2025

Edward

The water took forever to heat up- our room number 12 was off an outside hallway our window looked at construction junk. The floors were very creaky in our room and the one above-

Leisure Family

8/10

Excellent

02 Oct 2025

Wayne

A unique antique property across the street from the Prince's Gates at Government Gardens, hence the name. The hotel common areas are phenomenal, old woods, wallpapers and furnishings well maintained. I rarely photograph my hotel surroundings, but made an exception here - museum like! The dining area and bar were great. Had a breakfast plan that was very good. Spend an afternoon sitting in the lounge in front of fireplace reading. Nice! An easy walk from city center with shopping, dining, parks, thermal features. The hotel's thermal pool was down for repairs, but they provided access to Polynesian Spa's family pool - 10 min walk away. The Spa's lakeside pools were excellent. The room itself was antique/boutique quaint, but very small with minimal amenities. Bathroom was clean, but tiny. Smell of sulphur from the geothermal areas was everywhere. Woke me at 3am one night it was so strong. Staff was pleasant and helpful. Overall a nice stay.

Leisure Friends

8/10

Excellent

01 Oct 2025

John

Beautiful restoration of old hotel.

Leisure Partner

10/10

Exceptional

30 Sep 2025

Sandra

Prince's Gate Hotel has been kept beautifully for an old heritage building and has kept its original character. Staff were friendly and helpful.

Partner

10/10

Exceptional

27 Sep 2025

Paul

No parking on site. Spa and pool closed

Leisure Family

10/10

Exceptional

27 Sep 2025

Michael Lee

Still a gorgeous property, and the renovated rooms are beautifully done.

Lovely staff

The only quibble would be the dacron pillows. The luxury of the place calls for higher quality pillows.

Other than that. Superb stay.

Leisure Partner

10/10

Exceptional

26 Sep 2025

Cynthia

Lovely room and amenities in a great location!

Leisure Partner

6/10

Pleasant

25 Sep 2025

Karryn

Mixed feelings

Pillows definitely need refreshing, they were flat and hard. Overall it’s a lovely property, but carpets and wallpaper are visibly worn in most areas. Great location, and a beautiful historic building.

Friends_and_family Family

10/10

Exceptional

23 Sep 2025

Donovan Micah

Breakfast was great and the staff were commendable. Hotel was clean and was well managed.

Leisure Family_with_children

4/10

Poor

21 Sep 2025

Scott

Amazing to look at. DO NOT rent a ground floor room. People above us walked around to 1am. Creaky, squeaky floors. You could hear them peeing, then flushing. Complained to management- nothing down.

Partner

8/10

Excellent

18 Sep 2025

Mike

property was spacious
clean and net our requirements
booking in staff were helpful

Leisure Family

10/10

Exceptional

14 Sep 2025

Simon

Unique and cool colonial hotel

Prince's Gate is a nice hotel that leans into its colonial history. It is warm and welcoming and the rooms have a style unlike other places in Rotorua.
The location is also fantastic.
Parking is only available on the street, not on the property.

Business

8/10

Excellent

08 Sep 2025

Roger

Pool not available, dinner was great

10/10

Exceptional

06 Sep 2025

Graham

Everything as described

10/10

Exceptional

04 Sep 2025

Summer

Fabulous hotel with a great location!

Leisure Partner

10/10

Exceptional

04 Sep 2025

Ruth

Beautiful rooms, great amenities, and very friendly staff.

Leisure Self

10/10

Exceptional

27 Aug 2025

Matthew

Near the park and visitors center with easy access to everything.

Leisure Partner

8/10

Excellent

24 Aug 2025

TSI CHUNG

Everything is fine except the heat pump easnt hot enough.

Partner

10/10

Exceptional

18 Aug 2025

Terry

Character building helps immerses you into the past rich tourist heritage of the area while providing an excellent level of comfort. Lots of nearby food options and attractions.

Leisure Family

10/10

Exceptional

17 Aug 2025

Leah

Loved staying here. Adored the old character of the building and furniture. Was really nice sitting in the relaxing lobby by the fire while having a couple of drinks before dinner. Staff were lovely and friendly.

Leisure Family

10/10

Exceptional

12 Aug 2025

Cindy

This is an older hotel, but it was wonderful. The staff was very pleasant. We loved having a glass of wine by the fireplace in the evening. Great location! We would definitely return.

Leisure Family

8/10

Excellent

10 Aug 2025

Christopher

lovely old property very historic

unfortunately bore was being replaced so pool and spa not woking however we were given acess to poly pools near by

Leisure Partner

10/10

Exceptional

06 Aug 2025

Cindy

Great staff at this older but very charming hotel. We loved having a glass of wine in the evening by the fireplace. Great location for sights and shopping. Very walkable. We loved the proximity to Polynesian spa.

Leisure Family

8/10

Excellent

03 Aug 2025

John

Indulge in a piece of history in this lovely old building

Business Partner

8/10

Excellent

30 Jul 2025

Paula L R

The opportunities to improve was some of the cooking.
Meats especially..Pork and pork crackling overcooked as was the Chicken in the Pot pie
Breakfast bacon and cinnamon pastry rolls under cooked
This cooking affected my rating the staff as 'excellent'
Would definitely stay again

Leisure Family

10/10

Exceptional

19 Jul 2025

Ross

Wonderful ambience. Had a great stay.

Leisure Partner