Name: Lake Rotorua Hotel
Address: 131 Lake Road, Koutu, Rotorua, 3010, NZ

6/10

Pleasant

12 Jul 2026

Saline

Waited at the front for a couple of hours, no one was in the reception area so we could check in early. No utensils, we had to ask to get a microwave. The condition of room was quite unattractive.

Partner

6/10

Pleasant

11 Jul 2026

Zhanella

Great location, very spacious room. Had everything you needed to be comfortable. But didn’t look like the photos and wifi was terrible

Partner

4/10

Poor

13 Jun 2026

Jodie

I didnt like that we had no sink , it was freezing only one heater worked , curtain was stained but everything else was fine

Friends

4/10

Poor

14 May 2026

Ian

Dated, needs love. Room heating was below average, freezing. Bedding was terrible

Business

8/10

Excellent

10 Apr 2026

JAGROOP

Good

6/10

Pleasant

06 Apr 2026

Richard

Room was large but definitely needed some attention. It looked better in photos than it was.
Pictures imply breakfast is an option, when I asked they said it wasn't and is accommodation only.
Room faced road so was a bit noisy, double glazing may help here.
On plus side parking is plentiful and is a convenient location.

Self

4/10

Poor

01 Apr 2026

mandi

Y

4/10

Poor

31 Mar 2026

Jacqueline

Not at all, all cooking facilities have been removed. Place is dirty and in terrible condition. Black mold in the shower.

Bed head and bed side tables removed from walls with damage visible and not repaired.

Only positive was very comfortable beds.

Family

8/10

Excellent

20 Mar 2026

Anne

This is a quiet property, weirdly for being on a main road, it was really peaceful. The kids loved the pool, it is tepid, and the plunge pool is very cold so ideal for ice bathers....the team were willing to discuss my concerns around cleanliness, and had already purchased necessary pieces, so we stayed in the same room as the beds are exquisite...and towels soft..and I cleaned it to what I wanted....they did an extra vacuam and that made the place fab.....the water is warm and plentiful, the beds are incredible, and I would say I have had the best nights sleep in months....so we had around 6 nights in the same room in the end, kids were very happy...there are a couple of really good indian takeaways in the area, walkable distance, a pizza place same, and I think that most of all, we just relaxed....I hope they get on top of their cleaning schedule because then the place would really be a credit....good fridge, plenty of milk and coffee... plenty of parking out the back if you need it...and generally a nice feeling with people there.

10/10

Exceptional

19 Mar 2026

David

NA

Partner

4/10

Poor

15 Mar 2026

Edwina

The rooms are spacious. That was the best thing to be said. But msjor issues... wotif the hotel have suppied very out of date photos. Rooms and all amenities very run down. The photos still show things like breakfast supplied and business centre. These dont exist. Rooms are cleaned by the caretaker family so not done thoroughly. Rooms are run down. And they had introduced a new thing while we arrived. There were teabags for making tea but when we asked about milk we were told it was no longer supplied with our room rate. The room was not cheaper than other motels in the area. I was a little confused the venue is called a hotel, but it didnt have any catering options and the ammenities supplied were less than other motels. Wotif should not list it as a hotel. We were ok for two nights but it is nit good for extended time

Family

6/10

Pleasant

09 Mar 2026

Rich

It looks like it was used as a Covid accomodation and not revamped. Very much in need of lick of paint and the receptionist said they are having a full overhaul come April 30th, 2026. The sheets were clean and we checked the mattress for bed bugs and seemed all good after scathing reviews of roaches and termites etc.
Pool needed a clean or at least a sweep with a catcher and it would’ve been even better.
Supposed to be a non smoking place but a few were walking around with darts and no effort made to call it out by management.
If you’re after cooking utensils or even bowls there’s nothing to be seen but a couple of cups. A range hood was there but didn’t work and the fridge and freezer worked fine.
It did have a damp odour but we were out of towners so it could’ve been the sulphur springs from nearby wafting through.
It was ok and people were friendly. It is a good spot and close to town I hope they get it up to par for future holidaymakers.
It shows a breakfast bar for patrons but that was nowhere to be seen. It says hotel but felt like it lost itself between that and a motel with most things from both missing.
Master bed had one bedside table. No side tables or coffee tables for cups in the lounge area, no toilet brush just little things that make the place more of an enjoyable stay.

Family_with_children

4/10

Poor

09 Mar 2026

Kylie

Room was dark with bad lighting.

Kitchenette is literally just a fridge and a rangehood. Nothing under the rangehood to cook on which wasnt a big deal but would have been nice to have some plates, knives, forks etc. Only had 2 spoons, one glass and 4 tea cups.

Shower didnt work - was either boiling hot or freezing cold, there was no happy middle ground regardless of which side you had the lever.

On check in, lady was rude, picked up her cellphone and talked on it while we were mid sentence, and was interrupted by someone else while i was making payment where she was talking to them and went to walk out the back without giving me change or letting me know she was going to get change as she was in full convo with the other person.

Beds were comfortable, room was a decent size and suprisingly quiet seeing as by a main road. These are the only positives i could find

10/10

Exceptional

05 Mar 2026

TERE

Clean room

Partner

2/10

Poor

02 Mar 2026

Nathan Wayne

Dirty, disgusting actually, id say its been used to home the homeless or something, couch was shredded and out on the porch all floors had stains everywhere

Family_with_children

2/10

Poor

28 Feb 2026

Hamish

Room needs ao.w maintenance big time.

Staff struggled to accept cash, their dog jumped all over us.

The toilet seat fell off, mould on the shower and basin.
The shower drain was blocked. The bathroom fan was completely blocked and did not spin.
The milk pottles in the fridge were god knows how old. Thick, chunky milk.

We had to ram the door just to get it to open.

Avoid this place!

Family_with_children

6/10

Pleasant

27 Feb 2026

ALLEN

Yes

4/10

Poor

25 Feb 2026

Christina

well the had basin is secure it tip up if you touch it the tap needs some serous plumbing and so does the toilet and the toilet seat is broken. the windows could do with a good clean and the blind needs cleaning and the walls never used the shower after the rest of the plumbing was to scared

Partner

8/10

Excellent

21 Feb 2026

Shanei

Lovely pool! Really spacious room.

Family_with_children

4/10

Poor

19 Feb 2026

Lindsey

Mold all over bathroom

Partner

4/10

Poor

12 Feb 2026

CALUM

The room felt old with parts in need of repair and cleaning.

Leisure Family

2/10

Poor

10 Feb 2026

Dorothy

After sending several emails on the 07.02.2026 to cancel the reservation for the 09.02.2026, due to unforeseen circumstances. The Hotel couldn't even send a courtesy email to acknowledge with there booking agent WotIF. Very bad service should refundi my money back. Still awaiting a reply.

8/10

Excellent

08 Feb 2026

Daniel

Staff and room were great. Did find a cockroach on the wall however it did not change my opinion of the great value when selecting this accommodation.

Leisure Family_with_children

10/10

Exceptional

08 Feb 2026

Jimmy

Rooms were spotless with the exception of the bathroom fan ws dirty and very noisy. The ceiling fan on the brink of failure and possible fire hazard. Ceiling fan needs immediate maintenance.

6/10

Pleasant

03 Feb 2026

Rangi

Rooms were clean, parking is first in first served and a warning for thise that smoke or vape on the premises outside on site its a $250 fine. On check in the cleaners were still getting rid of rubbish and laundry outside the rooms I'm guessing they had alot of guests. No tea towels or kitchen sink for doing dishes or stove top but had a extraction fan. Good for a hassle free short stay.

Leisure Family

8/10

Excellent

02 Feb 2026

Samitha

Plesant staff, ample parking as well as clean bedding and towels but rundown hotel.

8/10

Excellent

01 Feb 2026

Huiann

Lovely staff .

My babies liked the pools there own rooms

Leisure Family_with_children

2/10

Poor

31 Jan 2026

Joyce Ann

No staff office closed at 5pm . No phone # that worked noone to give us our room key noone to let us in had to get a different hotel to spend night. I feel that they didnt care they got our money and we sisnt get to stay because they where not there to let us in

Leisure Family

6/10

Pleasant

21 Jan 2026

Malia

Check in was great. Room was damp. Shower didnt drain fast so flooded after 3 mins.

2/10

Poor

20 Jan 2026

Tracy

The photos on advertised on web site are very missleading, the condition of our room was very poor if i could have got my money back i would not have stayed. I have many photos to confirm my issues we had a major secuirty issuse as the window near main door could be opened and anyone from the outside could opsn as no latch on window. We had NO HOUSEKEEPING at all. yet we had been informed every 2nd day. We stayed a total of 3 nites we had to buy own toilet rolls as we only given x 2 rolls we had 3 girls & 1 boy . On arrival only 3 towels for 4 x guest. Every time we needed assistance to replace our towels etc NO ONE ever at reception. There is a Stove top, microwave, fridge, cutlery & utensils supplied but no tea towel, dish wash or cloth. There mould in our rooms above beds mould in shower trayno lovks on bathroom no room safe damage window frames paint missing lounge suite has the springs visible and no dinning table

2/10

Poor

16 Jan 2026

Stacey

Nothing worked - tv, ac, no phone. Very rundown - walls needed patching and painting. Carpets werent vacuumed. Only 1 face cloth and hand towel for 2 people.

Leisure Partner

4/10

Poor

15 Jan 2026

Sarah

When I arrived

4/10

Poor

12 Jan 2026

Alycia

Room was terrible.
Water damage all through bathroom woodwork.
No ceiling fans or air-conditioning upstairs and the only portable fan in the kids room had to be plugged in behind the bed so couldnt get both kids!
Springs poking you through the couch, furniture dirty and worn.

Leisure Family_with_children

4/10

Poor

11 Jan 2026

angela

The room was spacious, had new carpet which was a positive. The bed sheets were tidy and clean. However, the room, entranceway and bathroom were really in need of a fresh paint. It was very dark and

4/10

Poor

11 Jan 2026

Jair

When I arrived there was no one at the reception just like when I went to come there was no one to check out, the room had a tear in the ceiling covered with paper, the carpet smelled really bad and felt very dirty.

Leisure Self

6/10

Pleasant

10 Jan 2026

Jamie

Very average place. Did the job but will look at different options next time.

Leisure Family

4/10

Poor

09 Jan 2026

Joanne

The place is advertised as a Hotel, but it clearly was originally a Motel that looked like it had been converted from 'emergency housing' or a 'men's lodge' into tourist accomodation.
The rooms were spartan, neglected, the paint was chipped in places, it had the worlds smallest TV in the lounge area with a lone couch (no side tables) and had the vibe of a student flat.
In the 'kitchenette' - what once had been a kitchenette had been uninstalled and a new bench top put in, but the extractor fan remained .
The bed seemed new and was comfortable, but the whole room shook every few minutes and there was loud banging from a construction site next door installing piling.
Would definitely NOT recommend to stay here.

Leisure Partner

6/10

Pleasant

07 Jan 2026

YASH

Room was not in good condition, very old amenities, simple things like dishwashing liquid were not provided.

Leisure Family

2/10

Poor

06 Jan 2026

Achal

Very unhygienic place. Not happy at all. The rooms smells a lot.

6/10

Pleasant

29 Dec 2025

Emma

The room wasn’t overly clean tv didn’t work until we got someone to come look cos it was missing a cable. Pipe outside bedroom window must need cleaning out as you could hear it all night dripping

Leisure Partner

2/10

Poor

29 Dec 2025

Liang

The pool gate was locked, and the room was not very clean. We requested fresh towels after the first night, but nothing was done until 6:00 pm, and only after I followed up with reception again. Overall, it was not a good experience.

Leisure Family_with_children

6/10

Pleasant

28 Dec 2025

Megan

The room and grounds were not in the greatest condition- more old and outdated than anything else. The bathroom door did not shut. The room was really big and the bed was comfortable. There was also plenty of parking in the front and out back. This is a fine place to stay if you just plan on sleeping there- it definitely isn’t luxury.

Leisure Self

10/10

Exceptional

20 Dec 2025

David

Easy check in, good value. People that slam it need to understand you’re not paying for a 5 star experience here. Would happily stay there again.

Self

8/10

Excellent

16 Dec 2025

Christopher

An older type motel. It is not a \"hotel\" - there is no restaurant. It's rather shabby but you get what you pay for. Our unit was clean. The motel manager is very friendly and helpful. He kindly moved us to another room when we discovered that we had been allocated a unit adjacent to the extremely busy main road. It is worth noting that if you book a Twin Studio, they are all located on the noisy side of the motel. There is a pool, which appeared to be in good condition and was being used. On the whole, reasonably good value for money.

Leisure Partner

4/10

Poor

08 Dec 2025

Lisa

I travel often for work and like to support different businesses however I do not recommend Lake Rotorua my experience was terrible. I had booked in for two nights.
I overlooked the first terrible event of being checked into a room that wasn’t clean, it looked like someone was still staying in there. Empty pizza boxes, unmade bed, dirty towels in the bathroom. They said there was a miscommunication,
When I was given my new room there were holes in the bathroom, and a strand of long black hair in the fridge.
The next morning I had bought my pre-made breakfast with me and there was no cutlery but of course this was before 9am and no one I could ask.
I then was unaware that you had to request housekeeping so I came back later that night to no fresh linen. The unmade bed was annoying but ok. By then I couldn’t be bothered trying to find another accommodation as it was already 7pm.
Just to add to this the two lights kept flickering needing a lightbulb and The TV crapped out to finish the night.
An unpleasant experience and I do not recommend.

Business

8/10

Excellent

06 Dec 2025

david

.

Self

6/10

Pleasant

30 Nov 2025

Preeti

Washroom mould should be clean. Rest of things all okay

Leisure Family

8/10

Excellent

26 Nov 2025

Ray

Great reasonable place to spend a couple nights.

8/10

Excellent

01 Jul 2021

Verified traveler

close to town

Business Self

10/10

Exceptional

27 Jun 2021

Verified traveler

Nice rooms, easy to find, good space in the room

Leisure Family_with_children

10/10

Exceptional

14 Jun 2021

Verified traveler

Great vibe, pool was warm enough for a winter swim, room had a great layout, and staff were friendly and helpful.

Only negative was an ugly chewing gum stain on the sofa (room 007) and there were ants in the kitchenette

Leisure Partner

10/10

Exceptional

07 Jun 2021

Verified traveler

Would definitely stay here again!

Leisure Partner

6/10

Pleasant

24 May 2021

Durham

Experience on hand.

Noise maybe a bother due to being right next to a main in-city road,nice and tidy,had no washing area for utensils/cutlery in my unit so used bathroom sink instead,once in parking area became full,had to use unsealed parking behind rear end units,gates closed so became somewhat secured,friendly staff/room service,only offer cold breakfast.

Friends_and_family Family

4/10

Poor

23 May 2021

Verified traveler

Locati

Leisure Family

8/10

Excellent

20 May 2021

Verified traveler

Spacious, adequate parking with sensor lights out back away from the main area.
Prompt service: It was cold in the evening and the wall heating units were weak, but portable heater provided when asked.
WiFi was a little spotty, but adequate. The hard drive was faulty on the Sky unit, so unable to record programs.
Good shower with decent pressure. No warm water in the basin tap.

Business Self

10/10

Exceptional

19 May 2021

Verified traveler

Checked In - Great service & Welcome,,,, Room - Nice, clean room, had everything in room we needed, comfy beds, great facilities,,,, definitely stay here again.

Leisure Family

4/10

Poor

17 May 2021

Ehsanul

Hotels.com photos and real hotel condition are not same. Wifi speed is .5-1 mbps so for the whole stay used my data. Bathroom is really old

Friends_and_family Family

8/10

Excellent

10 May 2021

Verified traveler

It was good

Leisure Family

10/10

Exceptional

10 May 2021

Verified traveler

Great

8/10

Excellent

05 May 2021

Verified traveler

Polite and efficient staff, room was nice and clean

Business_and_leisure Partner

10/10

Exceptional

03 May 2021

Verified traveler

Great location, clean, good pool, spa was out of order but all good overall. Comfortable stay with small kids

Leisure Family_with_children

8/10

Excellent

01 May 2021

Verified traveler

We unfortunately could not use the hotel spa as it's out of service.

Leisure Family

2/10

Poor

16 Apr 2021

Verified traveler

Wifi was not good. Problem with the parking

Friends_and_family Family

8/10

Excellent

12 Apr 2021

Verified traveler

the staff were friendly the room was clean but the rooms need a bit of work,heater falling off wall very noisy bathroom fan and the room needed more natural light

Friends_and_family Partner

10/10

Exceptional

30 Mar 2021

visa debit

Lovely place and friendly staff

It was a great experience .Staff was very friendly .The Rooms were very clean and tidy and place was very quiet
for resting and enjoyed the stay and pools .

Friends_and_family Family

10/10

Exceptional

29 Mar 2021

Peter

Lovely night in a family friendly hotel. We arrived late without a problem.

Friends_and_family Friends

10/10

Exceptional

26 Mar 2021

Verified traveler

Property is clean, tidy.
Loved the extra parking space for the bigger vehicles

Friends_and_family Family_with_children

8/10

Excellent

20 Mar 2021

Verified traveler

The room was pleasant, good t.v, close to takeaways, kitchenette, own bathroom. The pool was too deep for kids and the spa was luke warm.

Leisure Family_with_children

8/10

Excellent

27 Feb 2021

Verified traveler

Location,ease of access
Needed plates,knife and forks and a toaster

Leisure Self

10/10

Exceptional

24 Feb 2021

Lisa

Great stay.

A truly lovely place to stay, clean, roomy and good access to all of Rotorua's attractions, especially Ohinemutu. Staff were friendly. Great having 2 queen beds, so there was no fighting over who got the single bed!
Great price.

Friends_and_family Friends

6/10

Pleasant

22 Feb 2021

Verified traveler

Was a nice enough place but had a weird policy of only 3 pillows for the queen size bed.

Leisure Partner

8/10

Excellent

16 Feb 2021

Verified traveler

Nice and clean pool.

Clean beds.

Helpful staff.

Leisure Friends

8/10

Excellent

14 Feb 2021

Verified traveler

The motel had a pool and spa which was very refreshing on the day that I was up there.

Leisure Partner

10/10

Exceptional

14 Feb 2021

Verified traveler

The rooms were great and it was good to have fans available in the upstairs bedrooms. The pool was great.

Friends_and_family Family_with_children

2/10

Poor

04 Feb 2021

Verified traveler

Worst place and worst experience never going to book this place again

Friends_and_family Family_with_children

10/10

Exceptional

29 Jan 2021

Glorian

Was just perfect for the reason i needed to rest for a night very quiet room loved it

Friends_and_family Family

8/10

Excellent

29 Jan 2021

Verified traveler

Good family feel. Plenty of parking. Good sized pools. Centrally located to various activities. Well priced. Room was serviced but not vacuumed but for the price and location and everything else the place had, well worth it. Would stay again.

Leisure Family

6/10

Pleasant

25 Jan 2021

Sumit

The cleanliness could have been better, esp. curtains and kettle

Leisure Partner

8/10

Excellent

23 Jan 2021

Verified traveler

I like to stay in hotey. Friendly stuff, very helpful. Will back again.

Leisure Self

10/10

Exceptional

15 Jan 2021

Jodie

Comfortable and cosy

Comfortable stay. Was very hot and bedrooms upstairs were extremely stuffy with only one fan available. Air conditioning would have made it bearable. Good kitchen and lots of space. A fan in bathroom would be a good idea. Good pillows and bedding. Kids loved the pool and the spa was good.

Friends_and_family Family

2/10

Poor

12 Jan 2021

Verified traveler

Location is good. The room was spacious. But the other bed smells urine which went through the bed and duvet. They changed the linens when we first complained but the smell was still there. We weren’t able to sleep and stay comfortably, so we checked out early the next day. There were stains in the bathroom’s wall as well. The curtains have stains too and the window seals are dusty.

Leisure Family

8/10

Excellent

11 Jan 2021

Verified traveler

A family trip

Good location. Good room size n beds
Some facilities available within walking distances

Friends_and_family Family

8/10

Excellent

09 Jan 2021

Verified traveler

Basic amenities but great staff. Pool and spa a little outdated but does the job. Other than that nothing to complain about Liz Thank you rotorua for your hospitality.

Leisure Partner

2/10

Poor

05 Jan 2021

Verified traveler

Room was dirty (dirty bedding, and bathroom). Offered another room which was also dirty, then had to relocate to another hotel. Would not recommend.

Leisure Family_with_children

10/10

Exceptional

30 Dec 2020

Verified traveler

I enjoyed staying inhotel. Very good service. Staff wxcellent. I loved it.

Business_and_leisure Family

4/10

Poor

28 Dec 2020

Verified traveler

There was no wifi never work. Unable to use pool was full of non guests. Room not clean ice cream left in room from another guest prior to us. Blood on wall upstairs. Room tucked way down the back in corner. Gate closed at 7pm difficult to get in and out. Came down for my sons 21st was disappointed for how much we paid and condition would not recommend and would not stay again.

Friends_and_family Family

10/10

Exceptional

27 Dec 2020

Baltej Singh

Excellent experience.Highly recommended and very good customer service.

Leisure Friends

8/10

Excellent

21 Dec 2020

Verified traveler

Good location in town center. No air-condition in rooms.

Leisure Family

8/10

Excellent

08 Dec 2020

Charlie

Nice little motel with a lot of character.
Close to town centre and a hotspring within walking distance.

Leisure

10/10

Exceptional

29 Nov 2020

DJAdzyH

Nice place for the price. Having 3 beds was great for me and my two kids. Breakfast was good value and included in package. Nice coffee machine also at bfast. TV small but had Sky so cant complain. Tks for having us. ALso enjoyed the pool and warm spa pool. Parking almost next to room is convenient.

Leisure Family

8/10

Excellent

09 Nov 2020

Ian

Easy access with good parking, decent location and tidy presentation. While I wouldn't rate it as a top family or couples holiday spot, it worked well as a friends stay while in Rotorua mountain biking

Friends_and_family Friends

8/10

Excellent

08 Nov 2020

Kaori

Good location, nice price
Clean
But there was no a hair dryer...

Leisure Friends

8/10

Excellent

05 Nov 2020

M

Vey spacious room. Super comfortable beds.

Partner

8/10

Excellent

01 Nov 2020

David

Hot pool was good to soak in after a hard day mountainbiking.

Leisure Family

8/10

Excellent

27 Oct 2020

Marija

Lovely spa, pool and BBQ area

We loved the spa, pool and BBQ area. Fantastic way to spend the evening.

Friends_and_family Family

6/10

Pleasant

26 Oct 2020

Matt

General condition of the property looks a lot better on the website

Leisure Family

8/10

Excellent

26 Oct 2020

Stephen

Room Quality for price was great value for money, close to most things in Rotorua and parking good.

Leisure Partner

8/10

Excellent

14 Oct 2020

Kathy

Nice enough place to stay but it’s a bit tired and and the exterior could do with an upgrade. My room was spacious and comfortable. Not a lot of parking but it didn’t matter because occupancy was low. No idea where cars would park if they were full. Big complaint though about the overflowing skip bin at the rear entrance. It was broken so rubbish was falling out the front and top and there was a huge pile of bags at the side that had obviously been there for some time. Get 2 good working bins and keep the place tidy!!!

Friends_and_family Family

8/10

Excellent

06 Oct 2020

Anon

Nice and simple place to stay. Loved the pool and spa area.

Leisure Partner

10/10

Exceptional

02 Oct 2020

Verified traveler

OK for a short stay, don’t expect the world.