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8.6/10Excellent553 Reviews
Cleanliness9.2/10 9.2
Service8.8/10 8.8
Comfort8.8/10 8.8
Condition9.0/10 9.0
Amenities8.4/10 8.4
See all ratingsRoom prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Pullman Rotorua
Travellers may take advantage of the Wi-Fi connection on public areas at Pullman Rotorua. This hotel does not operate a 24-hour reception. Some services may be subject to additional charges.
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Located in Rotorua (Inner City), Pullman Rotorua is a 3-minute walk from Government Gardens and 9 minutes by foot from Rotorua Central Mall. This luxury hotel is 0.3 mi (0.5 km) from Lake Rotorua and 0.5 mi (0.9 km) from Polynesian Spa.
Make yourself at home in one of the 130 individually decorated guestrooms, featuring minibars and Smart televisions. Your bed comes with down comforters and premium bedding. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment.
Partially open bathrooms with showers feature rainfall showerheads and designer toiletries. Featured amenities include express check-out, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Rotorua? This hotel has 1227 square feet (114 square meters) of space consisting of conference space and 4 meeting rooms.
Popular amenities
Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Business facilities
Banquet facilities
Accessible facilities
Check-in and check-out
Check-in from
3:00 PM
Check-in until
anytime
Check-out until
11:00 AM
Minimum check-in age
18
Hotel policies
Parking height restrictions apply
Qualmark Sustainable Tourism Business Award
Professional property host/manager
Pets not allowed
Service animals are allowed
Service animals are exempt from fees/restrictions
Cleaning and safety
Sanitization
Contactless check-in is available
Contactless check-out is available
Cashless transactions are available
Essential Travel
Essential workers only - NO
Important information
-
You need to know
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- Parking height restrictions apply.
- Cashless payment methods are available for all transactions.
- Contactless check-in and contactless check-out are available.
-
Special Instructions
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards, debit cards, and cash
- Cashless transactions are available
- Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
-
Minimal age
18
-
Optional fees
- Fee for full breakfast: approximately NZD 49 for adults and NZD 25 for children
- Covered valet parking fee: NZD 42 per day (in/out privileges)
- Early check-in is available for a fee (subject to availability)
- Late check-out is available for a fee (subject to availability)
- Rollaway bed fee: NZD 150.0 per night
- Credit card charges are subject to a surcharge of 2 percent
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
-
Spoken Language
Hindi
Japanese
Filipino
English
Chinese (Mandarin)
French
Spanish
Nearby attractions
Rotorua i-SITE Visitor Centre
0.1 km / 0.1 mi
Sir Howard Morrison Performing Arts Centre
0.2 km / 0.1 mi
Rotorua Night Market
0.3 km / 0.2 mi
Government Gardens
0.3 km / 0.2 mi
Eat Street
0.3 km / 0.2 mi
Matariki Hangi & Maori Cultural Performance
0.5 km / 0.3 mi
Tamaki Maori Village
0.5 km / 0.3 mi
Kuirau Park
0.5 km / 0.3 mi
Rotorua Arts Village
0.5 km / 0.3 mi
Rotorua Museum
0.6 km / 0.4 mi
Lakes Performing Arts Centre
0.7 km / 0.4 mi
Rotorua Central Mall
0.7 km / 0.5 mi
Lake Rotorua
0.8 km / 0.5 mi
Rotorua Energy Events Centre
0.8 km / 0.5 mi
Polynesian Spa
0.8 km / 0.5 mi
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
No room details available for this hotel.
Guest reviews
What other guests saying about Pullman Rotorua
100
reviews shown
Brendon
Great place to stay very tidy property would definately stay again only issue we came across was Orange juice for what ever reason they had no orange juice available we had to go up to the dairy to get orange juice
Shenita
Awesome stay, welcoming staff - will be back again soon!
Sally
Recent stay at Pullman Rototrua...it was not a five-star experience. Average amenities, location, the view of the lake from the superior room was blotted by views into a concrete office block. It felt disappointing and over-priced. Redeeming features: the King bed was comfortable, and the waterfall shower was great.
Rohan
Nice stay, with good breakfast. Great location
Joseph Francis
Very big spacious rooms, clean, good location but difficult parking without valet.
Daniel
The goods - Great location. Excellent service from staff. Great TV and functions. Great shower. Super clean and tidy. Spoilt with lotions in room. With a good variety of mini bar options. Local restaurants near by. Valet parking but free weekend on street parking. Improvements needed - Room configuration slightly odd. Kitchen in an odd place, near door entrance and woodrobe. Open space in room, felt bare. Bathroom and toilet has no privacy. Unfortunately the bed felt too firm and near hard. No pillow top feel or comfort. A mixed bag 3/5 star rating.
Teaupare
Very clean and beautiful rooms. Friendly staff. Breakfast delicious. Valet parking great.
Gyorgy
Very basic accommodation but hard to find a nicer one in the region
Jenny
Staff is very friendly and helpful. Access with temporary parking is key and rooms are very spacious. I appreciate when slippers are a baseline amenity!
Susanne
Quick and easy check in. Modern hotel with a very large room (king with lake view). Only parking option is valet so be prepared to pay for valet upon arrival. Within easy walking distance to more restaurants than you can visit. Disappointed that there wasn't a pool.
Didn't like that price for breakfast went up if we didn't commit at check in. The price should be the same for guests regardless of when you decide to have it. Overall, a good experience
Didn't like that price for breakfast went up if we didn't commit at check in. The price should be the same for guests regardless of when you decide to have it. Overall, a good experience
Jigisha
Having the open washroom concept situated in the room was very uncomfortable and inconvenient, also not shown in the photos.
Esther
We had a great stay at Pullman. The room was very spacious, the location is perfect, and the overall value for the price is excellent. The AC was amazing, super strong and kept the room very comfortable, and the bed was very comfortable as well.
There is valet parking available at the hotel for an extra cost, but we didn’t need it since there was street parking available. It’s free from 6pm to 9am, and also free during the day with a time limit of 1–3 hours.
Would happily stay here again.
There is valet parking available at the hotel for an extra cost, but we didn’t need it since there was street parking available. It’s free from 6pm to 9am, and also free during the day with a time limit of 1–3 hours.
Would happily stay here again.
Rodger
No pool available on property. Very clean rooms and nice hotel staff. Great breakfast.
Pavel
Nice property and friendly Staff.
Unfortunately no pool and no reasonable breakfast.
Breakfast room is overcrowded at all times, QR codes for ordering not working.
Unfortunately no pool and no reasonable breakfast.
Breakfast room is overcrowded at all times, QR codes for ordering not working.
xiao
Great location, professional and friendly staff, clean and nice facility
Douglas
Fit what we needed.
Sanjay
Great place, convenient location. Enjoyed our stay with spouse and family
Vincent
Pullman Rotorua is in a great central location in the heart of town. The staff, the few there were, were friendly. The robots all smiled. The check-in offerings to type your personal details into a giant screen, visible to everyone nearby, wasn't a great initial impression. Fortunate that I am tall and physically capable of using this self service offering. Valet parking puts your car into an open air carpark next to the hotel, and there is no self service guest laundry, and the hotel's laundry prices are excessive. Breakfast is good but definitely not a 5 star offering. The open plan bathroom was also a surprise for the privacy-condcious. Fantastic location and nearby Eat Street was a good dinner choice
Kent
Beautiful room, great location , great service. Great breakfast.
FEDERICO
Good location, nice rooms, great service.
Gregory
It was clean.
Steve
Hotel was fine but the bathroom in the room was weird. Washbasin is I. The bedroom and the shower and toilet behind a lightly frosted glass open at the top to the room. It’s rather inappropriate. I wouldn’t stay here again because of that which is a shame as the rest of the hotel is good.
Te Ruruku
Everything was awesome
Mark
Dated. Uncomfortable spongy bed. Not business friendly. No proper desk and chair in rooms. Lobby lounge chairs Uncomfortable circa 1980s (had to go down the road to find a quiet comfortable place). Premiere King room only come with Special Access bathroom. Downgraded room to change still charged same amount. New room window squealed in the wind. Was offered a third room for last night, but too late. Shower rose squirts everywhere due to broken connection. Toilet door stays open, no privacy. Breakfast over priced for poor quality (no fried or poached egg service, only offered precooked. No sausages, only undercooked bratwaurst). Double charged for valet parking (about the most expensive valet parking in NZ $59, 9 other 4&5 star hotels in trip, free or $25-$38). I could go on...staff reasonably accommodating and courteous though.
Deanna
Nice big room. Very clean. Staff great
ERIC
convenient location with lots of cafes, grocery stores, restaurant near by.
Wen
AC's good.
Leni
Place is convenient
Gillian
Great location, quiet clean comfortable room, great staff.
Bruce
Great location, very friendly and helpful staff
Rod
Clean spacious room.
Adam
Great experience, quality hotel and staff. We will be back.
Matthew
The room was spotless, the staff were very friendly and helpful. The breakfasts are just incredible with lots of variety and everything that you can imagine. Was a very pleasant stay and would stay again no trouble.
alan
The place was clean and tidy, and well looked after.
Doris
Large well located hotel. Pleasant staff.
Daniel
Good room with great view. Smart hotel entrance. E-bikes available to hire directly from the hotel. Well located for foodies and for access to the Polynesian Spa.
Cian
Room was dark and toilet had a gap in the ceiling.
Staff came into the room twice during the morning even though we had extended
Staff came into the room twice during the morning even though we had extended
Dean
Staff were incredible, really appreciate all of their hsrd work. The room was disappointing for what we paid, bed wasnt really a king-size like we booked, shower smelt like mould, the toilet walls and is in full view of the rest of the room (gross!), the room had very poor lighting and we could hardly see anything even with all the lights on. No ammenities. The food was always cold each morning.
Adrian
While I pay quite a significant of money, I do not expect the toilet and the bathroom to be apart the inside of the room. Both my partner and I find it weird that while doing No.2, the rest of the room could smell it..... it's awkward.
Dane
Great location, probably best hotel in Rotorua. Love the milk on tap. Nice gym, excellent TVs that aren't locked down like other hotels.
Negatives - valet parking is so expensive that it sits empty, bed not super comfortable, and the lighting setup is bizarre. Can't turn on bathroom light separately to bedroom light, so you'll wake people up.
Negatives - valet parking is so expensive that it sits empty, bed not super comfortable, and the lighting setup is bizarre. Can't turn on bathroom light separately to bedroom light, so you'll wake people up.
Brett
All good!
Patricia
Staff very helpful. Clean. Beautiful gardens
Haohua
In general, the room is tidy but not clean. Shower head is rusted. Hair dryer test is expired over 18 months, don’t feel safe for the kids to use it. No drinking water supply in hotel room, very inconvenient to walk to lobby to get water. Feel over priced for the condition of the hotel room facilities and cleanness.
Lance
Great location and spacious rooms
Tianlu
Would love to stay there again, thank you for your hospitality
Chris
Large room with no storage other than a very small wardrobe. No draws enabling a suitcases to be unloaded. Comfortable and clean but dark with very little lighting. No movie channels just free to air. Aircon was very good and quiet. We considered room was built for wheel chair access.
Jo-Anne
Loved the feel and the vibe of the place.
Didn’t like how the toilet and shower were placed, use to having those amenities behind a separate section. Didn’t really like hearing my husband poop while I was watching tv
Didn’t like how the toilet and shower were placed, use to having those amenities behind a separate section. Didn’t really like hearing my husband poop while I was watching tv
Constantine
Great central location for a weekend stay in Rotorua.
Melissa
The hotel was in a very convenient location. It was comfortable and clean!
Michelle
The wonderful staff ... nice and walk to local restaurant. And to the lake front... cleanliness of the rooms
roberta
Beautiful hotel! Convenient location to areas of dining and shopping!
The only thing negative there is no parking lot or parking garage. There is valet parking which cost 59 NZ dollars per night amd on street parking free 5 pm til 9 am. So we choose street parking but then left hotel early to avoid a ticket.
The only thing negative there is no parking lot or parking garage. There is valet parking which cost 59 NZ dollars per night amd on street parking free 5 pm til 9 am. So we choose street parking but then left hotel early to avoid a ticket.
Cara
Stunning property. The room was beautiful. Cleanliness was impeccable. Breakfast buffet was delicious! Walking distance to great restaurants. Highly recommended.
Rachel
The service at the front desk was awesome, the room was clean and amenities were great. The interiors were tried and wall paper peeling. The restaurant and bar had no vegan meal options that were appealing. Got a salad with just lettuce vegan dressing and cheese and couple of croutons. Disappointed 😞 The mini bar wasn’t badly priced.
GURBIR
Super friendly staff, location is perfect. Everything is with in 5 to 10 minute walk.
Con
Wonderful stay, friendly staff
Peter
Weird room design with toilet and shower in entry area
No where to sit in room
Poor menu and dining very expensive
No where to sit in room
Poor menu and dining very expensive
Yashita
Great property
richard
We used valet parking. Breakfast was very good and dinner was great here.
Nice room with comfortable beds
Nice room with comfortable beds
richard
Loved the restaurant and walkability to lots of other options nearby. Room was very clean
Staff were wonderful always greeted us with a smile
Staff were wonderful always greeted us with a smile
Pally
The staff were very friendly. The beds were comfortable and the rooms were really clean. Very pleasant stay.
Sylvia
I would definitely recommend this hotel to the others.
Steve
We stayed here for one night on our road trip. Although we loved the hotel, location and room, the parking charges of $59 a night seemed very excessive. This is Valet Parking only. Yes, you do have the option to park on the local roads, but as this is only free between 5pm and 9am, you would need to pop out early and pay if checking out later as we were. We opted to pay the charge for convenience. After travelling around New Zealand for a month, this was the only place we paid for parking. The staff were very friendly and helpful and they have a free milk machine in the lobby. We looked at the restaurant for breakfast, but thought the choice was limited, we found a very nice breakfast a few doors up. If we returned we would probably stay elsewhere due to the parking charge.
Manjinder
Great stay
Lovely hotel in a good location. Very spacious rooms. Providing cold filtered water and fresh milk to teas and coffees. Nice touch. Helpful reception team.
Barry
It’s the best choice for the area
Theresa
Close to lots of restaurants! Loved the room and view of the lake.
Maria
Restaurant menu is poor, need more options.
Christopher
Overnight stay in a central location. Very busy as largest hotel in town. Had a very cute free milk refill fountain in lobby which certainly was a first for me
Lynsay
The room was clean, staff were excellent.
Would definitely stay there again.
Would definitely stay there again.
Gregory
Perfectly located accommodation with plenty of food and shipping options. Very nice facility.
Heather
Best place you will find in the area. Elevated style and sophisticated choices are not to be had around here.
Greg
Nice property
Ashley
Location!!
Yiming
Good service
Frederico
Nice
richard
The parking is an issue if you do not want to pay the $49 a day through the hotel
Geetha
Amazing helpful staff always ready to help !
our special thanks Annabelle ( with all smiles) & full energy to help customers 👏👏
our special thanks Annabelle ( with all smiles) & full energy to help customers 👏👏
Susan
Great rooms with comfortable beds and all the amenities you need.
JOSE
The room are huge and the bathroom set up are excellent very functional.
Zhenjun
Lots hidden costs!
Jacqueline
Very disappointed in our stay here. For the money you pay we expected more
Room was not ready at checkin. Staff not attentive
Glasses in the room dirty, no soap left in the room, the fact you have to ring to get shower caps,
You have to go down stairs for milk if you require this in your coffee or tea
We won’t be staying here again
Room was not ready at checkin. Staff not attentive
Glasses in the room dirty, no soap left in the room, the fact you have to ring to get shower caps,
You have to go down stairs for milk if you require this in your coffee or tea
We won’t be staying here again
Phillip
Interesting room layout
scott
Very nice , clean
Barry
.
Julia
We really enjoyed our stay- the only thing we didn’t like was the glass toilet cubicle rather than a seperate bathroom.
Jo
All staff were extremely helpful and efficient. The dining options and valet parking were convenient with good service.
However, it’s the first hotel that I have stayed in that does not have a separate bathroom - even a sliding door across the bathroom area would be better
However, it’s the first hotel that I have stayed in that does not have a separate bathroom - even a sliding door across the bathroom area would be better
Bridgett
Absolutely loved the Pullman, service is 5 star, the room was spacious and very clean. Would definitely stay here again only issue is the hotel does not have carparks and you have to pay for valet parking bit there is parking on the street that is free from 5pm to 9am Weekdays and from 12pm on Saturday. Buffet breakfast was ok.
emilyn
Conveniently located.
Free flow of milk was good especially when you have kids, they love it
Cons: leftover Lego toys on the floor from the previous occupant. After house keeping, the towels were not replenished
Free flow of milk was good especially when you have kids, they love it
Cons: leftover Lego toys on the floor from the previous occupant. After house keeping, the towels were not replenished
Asiah-Lee
Everything was awesome
Keven
Service
Riya
Smelled nice
Fabiola
Great location and very nice and clean. Friendly staff.
Reena
Very clean and spacey and great staff.
Lincoln
Great place for family
Matt
Modern room, with cool carpets and quite fancy. Nice and dark in the morning. The shower/toilet behind glass enclosures is rather close quarters… I wouldn’t bunk with a mate in one of these rooms. Good enough for families or couples though. Yummy buffet with most of what you’d want. Some bits missing though if I was being picky. Overall a really nice place to stay and be.
Kuldeep
Overall was ok
Amanda
A very pleasant hotel. Staff were friendly. The room was spacious and modern with a super comfy bed.
Kenneth
AC heater not working. Lakeview but room got no vi
AC/heater not working. Hskp deliver portable heater but also not working. Told us our AC got rebooted need to take a while. Wait 1hr room still freezing. Then replace another portable heater. Took 5-6x coming back in the room before somehow room temperature got fix. Booked a lakeview. But room given got no view at all
Alexander
The hotel itself isn’t bad but not the best for the price.
Also we had my wife’s Apple AirPods stolen from the room. Not misplaced. We knew exactly where they were left and vanished while we were out when the room was serviced. Not a good feeling. Staff were nice about it but can offer no solution. Be warned.
Also we had my wife’s Apple AirPods stolen from the room. Not misplaced. We knew exactly where they were left and vanished while we were out when the room was serviced. Not a good feeling. Staff were nice about it but can offer no solution. Be warned.
Fraser
Weird rooms
Strange room layout.. No bathroom but rather a shower and toilet in the room. Bizarre. Cocktail was one of the worst but $50 for two! Outrageous! Check in and out times were good. Breakfast not too bad.
Location & surroundings
Pullman Rotorua
1135 Arawa St, Rotorua (and Vicinity)
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Pullman Rotorua
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