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Ambassador Thermal Motel
Bay of Plenty-Rotorua · New Zealand
Cnr Hinemaru Street and Whakaue StreetView location
8.4/10Excellent669 Reviews
Cleanliness8.4/10 8.4
Service8.8/10 8.8
Comfort8.6/10 8.6
Condition7.8/10 7.8
Location9.2/10 9.2
Neighborhood9.0/10 9.0
Value7.0/10 7.0
Amenities8.0/10 8.0
See all ratingsRoom prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Ambassador Thermal Motel
Enjoy a central Rotorua location at the Ambassador Thermal Motel, just a short drive from Polynesian Spa and Skyline Rotorua. This hotel offers 19 guestrooms, each equipped with a kitchen (refrigerator, stovetop, microwave, and electric kettle). Amenities include free Wi-Fi, complimentary newspapers, luggage storage, laundry facilities, and free self-parking.
The hotel is a stone's throw from Government Gardens and Eat Street.
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A stay at Ambassador Thermal Motel places you in the heart of Rotorua, steps from Government Gardens and 5 minutes by foot from Rotorua i-SITE Visitor Centre. This hotel is 0.1 mi (0.1 km) from Lake Rotorua and 0.2 mi (0.4 km) from Eat Street.
Make yourself at home in one of the 19 guestrooms, featuring kitchens with refrigerators and stovetops. Complimentary wireless internet access is available to keep you connected. Conveniences include phones, as well as microwaves and electric kettles. Featured amenities include complimentary newspapers in the lobby, luggage storage, and laundry facilities.
Free self parking is available onsite.
Popular amenities
Free WiFi
Parking available
Concierge
Laundry
Entertainment
Smoking areas
Childcare
Check-in and check-out
Check-in from
2:00 PM
Check-in until
8:00 PM
Check-out until
10:00 AM
Minimum check-in age
18
Hotel policies
No rollaway/extra beds available
No cribs (infant beds) available
No elevators
Professional property host/manager
Pets not allowed
Important information
-
Property Alerts
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- Breakage deposit: NZD 100 per stay
We have included all charges provided to us by the property.
-
Special Instructions
The front desk is open during the following times:
- Monday - Friday: 8:00 AM - 8:00 PM
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, and cash
- Safety features at this property include a fire extinguisher
-
Minimal age
18
-
Spoken Language
English
Nearby attractions
Government Gardens
0.1 km / 0.1 mi
Rotorua i-SITE Visitor Centre
0.4 km / 0.2 mi
Eat Street
0.4 km / 0.2 mi
Sir Howard Morrison Performing Arts Centre
0.4 km / 0.3 mi
Tamaki Maori Village
0.4 km / 0.3 mi
Rotorua Arts Village
0.5 km / 0.3 mi
Matariki Hangi & Maori Cultural Performance
0.5 km / 0.3 mi
Rotorua Museum
0.5 km / 0.3 mi
Rotorua Energy Events Centre
0.6 km / 0.4 mi
Polynesian Spa
0.7 km / 0.4 mi
Rotorua Night Market
0.7 km / 0.4 mi
Kuirau Park
1 km / 0.6 mi
Rotorua Hospital
1 km / 0.6 mi
Tama-te-Kapua Meeting House
1 km / 0.6 mi
St. Faith's Anglican Church
1.1 km / 0.7 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Total number of rooms: 19
- hotel
- Wheelchair-accessible
- Car park
- Check-in hour
- Check-out hour
- Wired Internet
- Wi-fi
- Laundry service
- Hotel safe
- Newspapers
- Luggage room
Show 3 more facilities & services
- Indoor freshwater pool
- Outdoor freshwater pool
- Children’s swimming area
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
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APARTMENT ONE BEDROOMAPARTMENT • ONE BEDROOMAPT.B1
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- APARTMENT
- View / characteristic
- ONE BEDROOM
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityAmbassador Thermal Motel
APARTMENT ONE BEDROOM
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- APARTMENT
- View / characteristic
- ONE BEDROOM
Adult and child limits apply within the room's total guest limit.
Room code: APT.B1
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
APARTMENT ECONOMYAPARTMENT • ECONOMYAPT.EY
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- APARTMENT
- View / characteristic
- ECONOMY
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityAmbassador Thermal Motel
APARTMENT ECONOMY
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- APARTMENT
- View / characteristic
- ECONOMY
Adult and child limits apply within the room's total guest limit.
Room code: APT.EY
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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APARTMENT BASICAPARTMENT • BASICAPT.Z1
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- APARTMENT
- View / characteristic
- BASIC
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityAmbassador Thermal Motel
APARTMENT BASIC
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- APARTMENT
- View / characteristic
- BASIC
Adult and child limits apply within the room's total guest limit.
Room code: APT.Z1
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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STUDIO STANDARDSTUDIO • STANDARDSTU.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityAmbassador Thermal Motel
STUDIO STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: STU.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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APARTMENT TWO BEDROOMSAPARTMENT • TWO BEDROOMSAPT.B2
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- APARTMENT
- View / characteristic
- TWO BEDROOMS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityAmbassador Thermal Motel
APARTMENT TWO BEDROOMS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- APARTMENT
- View / characteristic
- TWO BEDROOMS
Adult and child limits apply within the room's total guest limit.
Room code: APT.B2
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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STUDIO QUEEN SIZE BEDSTUDIO • QUEEN SIZE BEDSTU.QN
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityAmbassador Thermal Motel
STUDIO QUEEN SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: STU.QN
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
APARTMENT THREE BEDSAPARTMENT • THREE BEDSAPT.3B
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- APARTMENT
- View / characteristic
- THREE BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityAmbassador Thermal Motel
APARTMENT THREE BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- APARTMENT
- View / characteristic
- THREE BEDS
Adult and child limits apply within the room's total guest limit.
Room code: APT.3B
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
STUDIO BASICSTUDIO • BASICSTU.Z1
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- BASIC
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityAmbassador Thermal Motel
STUDIO BASIC
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- BASIC
Adult and child limits apply within the room's total guest limit.
Room code: STU.Z1
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
APARTMENT TWO DOUBLE BEDSAPARTMENT • TWO DOUBLE BEDSAPT.2D
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- APARTMENT
- View / characteristic
- TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityAmbassador Thermal Motel
APARTMENT TWO DOUBLE BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- APARTMENT
- View / characteristic
- TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Room code: APT.2D
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Ambassador Thermal Motel
100
reviews shown
Tetsuya
We stayed at this hotel the other day, and it was the worst experience we have ever had. The price was relatively cheap, but I would not recommend it to anyone who wants a comfortable and pleasant stay. It was an absolute nightmare.
The person at reception had no common sense or basic respect when dealing with guests. We forgot something very important in the hotel room, so we called several times. We rang four times, but the receptionist kept hanging up on us. It was extremely frustrating and disrespectful. I have never dealt with someone like that before.
The issue was not just the hotel itself, but the way the staff treated people. I felt disgusted by how poorly the situation was handled.
To be honest, the hotel was terrible. You cannot expect much: it was run-down, smelly, not warm at all, and not clean. This was the worst hotel experience I have ever had.
Please pay $20 or $30 more and choose one of the many better options in Otomo. Do not stay at this hotel. The location is good, but the hotel itself is awfu
The person at reception had no common sense or basic respect when dealing with guests. We forgot something very important in the hotel room, so we called several times. We rang four times, but the receptionist kept hanging up on us. It was extremely frustrating and disrespectful. I have never dealt with someone like that before.
The issue was not just the hotel itself, but the way the staff treated people. I felt disgusted by how poorly the situation was handled.
To be honest, the hotel was terrible. You cannot expect much: it was run-down, smelly, not warm at all, and not clean. This was the worst hotel experience I have ever had.
Please pay $20 or $30 more and choose one of the many better options in Otomo. Do not stay at this hotel. The location is good, but the hotel itself is awfu
Manami
The room was large 66 square meters, warm, equipped well. It’s in front of Rotorua lake, close to the Government House. We dipped in the spa pool that was barely able to stay in as the temperature wasn’t hot enough. So does hot pool. Otherwise we enjoyed our stay. We will use this motel again.
Julius
Good staff,clean room and nice place.
Liliane
Bon rapport qualité/prix. Bon emplacement car proche de la ville. Parking gratuit disponible.
SANDRA
I had a comfortable bed and a great shower. There was cooking facilities available and a microwave. It is a bit tired but right in town and a good location on a quiet street. Also well priced and spacious room.
christine
Great mineral pools.
Clean room
Clean room
Javed
Kitchen had absolutely amazing utensil.
Barbie
Staff friendly and courteous room clean good kitchen amenities
Kim
Room was dirty old and desperately needs paint and love
MICHAEL
Very helpful staff, kitchen convenient, room spacious, apart from a quite small shower. Brilliant location, nice pools.
Brian
Staff was very helpful at checkin and with activity recommendations, including ones that offered a discount for hotel guests. Room was very dated. Water temp for showers would switch hot to cold without warning. Minimal kitchen dishes and utensils to use during stay. Minimal parking at hotel but public parking on street outside. Staff warned us not to leave any valuables in the car due to break ins which was a bit disturbing.
Dawn
The accommodation was ok as we were out most of the time….. clean and comfortable bed but didn’t realise it was 3 star accommodation.
Philip
Older place but very nice for a family stay. Kids loved the heated pool even when it was drizzling.
Irene
Everything was simple and amazing
Jim
A bit older but in generally good condition.
Chony
3 pools, very close to lake and main street
Jean
The staff was excellent, accommodating an upgrade for us. Its location in town was absolutely excellent. It is an older motel and in need of upgrades but it was clean.
Marie
We were pleasantly surprised with our accommodation being a spacious unit with a separate bedroom and a full kitchen. The accommodation was located adjacent to the pool which was also lovely. Parking was a bit tight around the inside of the main building. The staff were helpful and friendly. The buildings were a bit dated. All-in-all we were quite happy with the accommodation which was good value for money.
Jamie
❤️
wayne
Room was generous size , renovated , well appointed . Very good value for money . Had no personal parking problems , but limited amount of spaces .
Bryan
Great location. Walk to Eat street close by. Very clean and comfortable. Quite dated. Easy parking outside motel on roadside so don’t leave valuables. Would return again.
Lani
There was no Māori plus chanel and no Whakaata Māori chanel to watch. And your in the middle of Te Ao Máori. Māori culture. No good
Chony
Nearby everything
Julie
Great location
Friendly staff
Facilities tired but actually well equipped
Was a pleasant stay
Friendly staff
Facilities tired but actually well equipped
Was a pleasant stay
Anamitra
It was an older property, kept tidy and clean as it could be. It's very close to the shopping centers, food joints and grocery stores. Free street parking also helps.
Vicki
Location very good. Spacious but tired accommodation.
Anna
Great overnight stop. Great value and the staff were very friendly.
COLIN
The staff greeted me with kindness and were very helpful. The rooms were large and spotlessly clean. I will definitely return, next time I stay in Rotorua. It’s a very convenient place to stay. Plenty of parking, opposite the Gardens and a one block walk from the main street.
Andrew
Location is great
Paola
The accommodation was very nice and tidy. Love the view. Very handy to go around the town and very close to the shops and the lake.
We really enjoyed our stay and highly recommend it.
We really enjoyed our stay and highly recommend it.
Satya
Convenient location within walking distance from Eat Streat. Impressive facilities including a normal pool, spa, and thermal bath - this made our stay super relaxing.
Lok
The shower head can be improved in the bathroom. It would be good to provide paper towel in the kitchen.
liliya
Ants in the room towels were stained, and they looked durty. There is no place where to dry togs.
Andera
Clean the bottom of the shower door as well as mold on the toilet tap. Ants on rhe benches in the morning. Needs ant bombing
Ashlyne
Good
Dawn
All good
Megan
VERY basic accommodation!! In much need of some updating, cabinets all have water damage, bathroom was NOT clean, couldn’t find a towel that didn’t have a massive stain on it. It was cheep so guess you get what you pay for.
Had family staying in another unit and when they turned their heat pump on the most disgusting smell came out.
Had family staying in another unit and when they turned their heat pump on the most disgusting smell came out.
Jono
Staff all good. Room about right for price but shower was blocked so a little gross standing in an inch of water. Door did not lock properly and informes the manager at the end of the stay and he showed me how to lock properly. But it should have shown us in instance if there was a lnack to it which there was. Carpet felt a bit gross. A general refurb wouldn't go a miss.
Susie
Convience
Susmita
It was amazing place, very tidy and great facilities. Short walking + driving distance to places we wanted to visit. Quiet and calm area.
Nicola
Great location
Christina
The staff was fantastic and the rooms were very clean, however a bit dated.
Jen
The room we had was pretty dark, and right outside the spa pool so when people started using it it woke you up. The bed felt similar to a camp bed but was okay for a larger person to sleep on so can't complain too much. Shower didn't have good pressure, but there was one at least! For the price we paid, it did the job!
Stuart
Just stayed the one night. The room was clean and tidy within walking distance of resturants and CBD
Lesley
Excellent location in Rotorua, bed very comfortable, excellent for a short stay
Cara
Property in a need of a bit of TLC but overall value for money. Super handy location. Spa and pools were clean. Friendly staff. Generally clean and tidy - suggested improvements would be patio and outdoor furniture getting dusted for cobwebs and under bathroom vanity needed a clean (moisture marks with dust visible when sititng on toilet).
Leigh
Awesome staff, fantastic location. Appreciated having a dining table for playing cards. Very walkable to restaurants.
John
This motel has all you need to cook basic meals. The rooms are very quiet and the beds are comfortable. The motel is a bit dated and could use a refresh but is very decent for the price.
Allison
Overall good stay
janelle
Staff were nice, good safe space, room and amenities need an upgrade but overall fine.
Dan
Classic no frills Rotorua motel.
Friendly manager
Friendly manager
MOHAMMED
The staff were very nice. The swimming pool and mineral pool were great for the price. It is a great value accommodation.
Jennifer
Didn’t use laundry. Kitchen well equiped
Mahesh
Friendly, helpful and courteous staff. Value for money.
marco
Clean rooms and nice thermal pool
Calum
Johns who checked me in, helped me with my laundry and gave lots of advice couldn't have been more helpful
Ngaio
Great location to lake, playground & wating facilities. Children loved their stay. Will definitely book yhere again.
Gay
Motel could do with a refresh, but was clean and tidy enough with good facilities and service.
Kevin
Love the themal pools. The staff are friendly and helpful. Walking distance to eat street and the lake.
Pamela
Pleasant stay at the Ambassador
The location was great for strolling along the lake front, as well as access to the city, being a few short blocks away. The hotel was perfect for our stay with comfortable beds, a kitchenette, heated floors in bathroom, unlimited hot water and a hotel thermal pool. The motel itself could do with a revamp, however its present condition was reflected in the very affordable price we paid for our stay.
Johanna
Great large family accomodation, friendly, informative staff, would stay again if in the area. Close to water front and play ground for families with children.
David
Está cerca del lago 2 min a pie , cerca del centro 5min. Andando , el chico se recepción muy amable !!!
Nitya
The room was quite run down, shower was dirty. It needed a bit of work to update it. We were disappointed considering the price per night.
Otherwise the thermal pool was great!
Otherwise the thermal pool was great!
Jordan
The bed was really comfortable and the staff are friendly and easy going. Felt really at home.
Karina
No like
Abby
Warm pool and lovely thermal pool. Rooms are big
Sifaga
Everything was perfect
Rebecca
Perfect location as you can walk to restaurants, the lake etc. Staff were friendly. The bathroom ceiling was covered in mould and the curtains ripped so if you’re wanting luxury, this is not the place to stay however you get what you pay for.
Ruth
Family stay
Lovely clean room. Warm and comfortable. Great location, lovely view. Very friendly.
Robyn
Nice and comfortable, clean and warm, very polite and helpful staff. We will definitely be back
Mariam
Superb location , super fast internet and big rooms with lovely staff.
Kirsty
Great staff. Loved the view from the room.
Austin
Great place if you have a budget, pool was quiet and really nice.
Simon
The place is very run down, the bathroom vanity was rotten and the shower head was not attached to the wall. The only chair was a ripped vinyl one.
Sarah
Great location, rooms were warm and beds comfy and clean. Easy check in and had everything you needed.
The facilities are a touch outdated but a bit of a water-blast around the pools, leaf blow will make a difference. Cobwebs on stair handles, bugs on lights around pools etc often people notice these things. Otherwise perfect location to lakefront and eat street and will return.
The facilities are a touch outdated but a bit of a water-blast around the pools, leaf blow will make a difference. Cobwebs on stair handles, bugs on lights around pools etc often people notice these things. Otherwise perfect location to lakefront and eat street and will return.
Jannis
Not happy at all
Juan
Really enjoyed the thermal pool. Great experience on a cold moon lite night.
Eric
Everything in New Zealand is incredible
Denis
Like the location & good view.
Sandra
Very quiet and convenient
Natalie
Over all not a bad stay at the Ambassador. Great location for walking to the water front, park, eat street dining, government gardens and spas.
There are 4 pool options and they are all heated which was amazing.
However a few things could certainly be improved. There is only enough parking for approximately 5 cars on site, and standard size cars at best. Everyone else must park on the street and thats luck of the draw during the day.
The decor, beds and facilities could do with an update, but were clean and tidy.
We stayed in a room downstairs which was next to the owners. They were nice people; however the noise level that came from their quarters was alot and we did have to comment at one point.
My only other comment which isnt a major but became slightly annoying, we booked a 1 bedroom apartment for 4 people (2x adults, 5yr old and 2 yr old), which had 3 beds as one child is still in a portacot. The annoying part was there was only 3 of everything offered in the room, 3 towels, 3 cups, 3 plates, 3 chairs, 3 knifes and forks etc. So not a big deal but like i said became annoying.
There are 4 pool options and they are all heated which was amazing.
However a few things could certainly be improved. There is only enough parking for approximately 5 cars on site, and standard size cars at best. Everyone else must park on the street and thats luck of the draw during the day.
The decor, beds and facilities could do with an update, but were clean and tidy.
We stayed in a room downstairs which was next to the owners. They were nice people; however the noise level that came from their quarters was alot and we did have to comment at one point.
My only other comment which isnt a major but became slightly annoying, we booked a 1 bedroom apartment for 4 people (2x adults, 5yr old and 2 yr old), which had 3 beds as one child is still in a portacot. The annoying part was there was only 3 of everything offered in the room, 3 towels, 3 cups, 3 plates, 3 chairs, 3 knifes and forks etc. So not a big deal but like i said became annoying.
Dorothea
Friendly welcome. Speedy checkin. Spacious, clean, well equipped, warm and comfortable unit. Outdoor deck with view of lake. Fabulous large spa pool and nice thermal pool. Great location. Will definitely stay again.
Mike
Very hard seating no couch to sit on
Stacey
Unfortunately very dissatisfied.
We lasted about 10 minutes after arriving. The staff were absolutely lovely.. but we got the room right next to the office so everyone who walks past would stare into your room and it had an awful stench of smell in it I just couldn’t handle it. The spa was tiny and pretty much in the garden, not suitable for more than 2-3 people :( and you had to walk down a dark Cora door and duck under the stairs to get to the main pool area. The pool says heated but was very cold. Not a lot of privacy around the area at all. Quite run down and dark. Was very disappointed and unfortunately gave our key back and booked accommodation elsewhere.
We lasted about 10 minutes after arriving. The staff were absolutely lovely.. but we got the room right next to the office so everyone who walks past would stare into your room and it had an awful stench of smell in it I just couldn’t handle it. The spa was tiny and pretty much in the garden, not suitable for more than 2-3 people :( and you had to walk down a dark Cora door and duck under the stairs to get to the main pool area. The pool says heated but was very cold. Not a lot of privacy around the area at all. Quite run down and dark. Was very disappointed and unfortunately gave our key back and booked accommodation elsewhere.
Omair
It was a really good property to stay at for one night
Kataraina
Nice stay - thank you
Aimee
The property is very tired but pretty clean. There was no hot water for our stay and we were not informed about this. It was only after I asked that we were told there was a problem. Towels were clean but had lots of stains on them. The pool and spa were the best part of the accomodation.
Damon
Excellent location near the waterfront. Walkable to everything in town, including Eat Street. Will definitely stay again.
Caroline
Property manager was polite and friendly. Old motel, but rooms were clean and tidy. Big pool was closed unfortunately, must have been due to season change. The small outdoor spa and thermal pool was open.
Bradley
The property might be aged but it was comfortable and everything worked ok in our room
Colin J
Clean budget hotel
Nice budget hotel with everything you need for a comfortable stay.
MICHAEL
Property was clean, functional and easy to get to.
Lesley
Convenient central location. Comfortable and well equipped.
Elaine
Good location for everything
Errin
great position
Melissa
Check in process was good,was in town for work, however there were only 2 towels in the room when checked in and 3 of us were staying.
When we asked for more towels the response was I had to wait till the morning at 9.30, we obviously had a shower the night we arrived as we had been traveling,and needed towels for the morning before I had to go to work at 8.
I then waited in reception the next morning for about 10 mins pushing the bell and no one came, so I had to go back to the room and ring and was told again I had to wait till 9.30 until I told him I had to get to work. He did eventually give me towels but I had to go through all of that to get some towels.
In the afternoon when I finished work, the room hadn’t been serviced, the dirty towels from the morning were still in the bathroom and the rubbish was still full, we had paid to stay another night but after all of that we packed up returned the key and I questioned why the room wasn’t serviced and he didn’t look at all bothered, I couldn’t be bothered dealing with him, so we left and checked in somewhere else. The service was extremely rude and unprofessional and unpleasant for a hospitality business.
Also they have pools and spas there but don’t give extra towels, some people like to shower twice a day.
I travel a lot and have stayed at many motels and this one would have to be one of the worst, I’ve never known any motel not to service rooms. The pics on the web are definitely not what it looks like now.
When we asked for more towels the response was I had to wait till the morning at 9.30, we obviously had a shower the night we arrived as we had been traveling,and needed towels for the morning before I had to go to work at 8.
I then waited in reception the next morning for about 10 mins pushing the bell and no one came, so I had to go back to the room and ring and was told again I had to wait till 9.30 until I told him I had to get to work. He did eventually give me towels but I had to go through all of that to get some towels.
In the afternoon when I finished work, the room hadn’t been serviced, the dirty towels from the morning were still in the bathroom and the rubbish was still full, we had paid to stay another night but after all of that we packed up returned the key and I questioned why the room wasn’t serviced and he didn’t look at all bothered, I couldn’t be bothered dealing with him, so we left and checked in somewhere else. The service was extremely rude and unprofessional and unpleasant for a hospitality business.
Also they have pools and spas there but don’t give extra towels, some people like to shower twice a day.
I travel a lot and have stayed at many motels and this one would have to be one of the worst, I’ve never known any motel not to service rooms. The pics on the web are definitely not what it looks like now.
Katherine
perfect location and view，but abit hot without airconditioner，facility old. Service time different as show in office so better communicate and adjust time for your check out or want ask any question/disscusion，better think before arrive and ask all when u check in.
Gary
So as i walked in the room i noticed dirty curtins toilet sink was filthy dust everywere
Della
Was so close to everything really enjoyed our stay
Bev and John
Pool needs a repaint. Mattress due replacement as starting to collapse on one side. Incomplete refurbishing of the room, old water damage on cupboard still evident. Room however spotless and spacious. Staff helpful and friendly.
Location & surroundings
Ambassador Thermal Motel
Cnr Hinemaru Street and Whakaue Street, Rotorua, New Zealand
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Ambassador Thermal Motel
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